Database Info

Stuck Data

Has anyone experienced the stuck data issue on this phone where when you are using the net, all of the sudden one of the 4g arrows get stuck and you can't access anything on the net? I had to go in the settings and turn off data as well as the radio and then turn it back on to bring the data back. I just got this phone today from walmart. Should this phone be exchanged? Thx
Update : was browsing xda and all of a sudden data went completely away, meaning the 4g icon. It came back in like 5 seconds. I don't know what's going on. Reminds me of my hd2 on ppp android, you know the familiar data drops we all experienced on ppp. Any one having the same issue?
Sent from my HTC Sensation 4G using XDA Premium App

I've been having data drops too
Sent from my HTC Sensation 4G using Tapatalk

This is really strange, I mean this is a brand new phone fully optimized for android, not a hd2 that never had the most optimized drivers needed for android.
Sent from my HTC Sensation 4G using XDA Premium App

ibegriot said:
I've been having data drops too
Sent from my HTC Sensation 4G using Tapatalk
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Click to collapse
Does yours just drop and come back by itself or have you had to also turn the radio and/or data off? I've had both.
Sent from my HTC Sensation 4G using XDA Premium App

Mine is doing the same thing but its nothing new as my mt4g does the same thing. Dissapointed .... I thought the mt4g did it because it had a diff Rom.
Sent from my HTC Sensation 4G using XDA Premium App

I think I know it since I know Android. Had it even worse on my Flyer yesterday - no net via 3G or Wifi though it showed signal. On my Sensation less than on Flyer and former Desire. Is it Android related?

I have had all kinds of data problems. I have been at home with it all weekend, I just assumed it was from the low signal strength in my house. I have been using wifi around the house just fine on it. My Sammy Vibrant did not have data problems at home.

Is rather have no signal than own a Samsung android phone. Lol.
Sent from my HTC Sensation 4G using XDA Premium App

pdxrealtor said:
Is rather have no signal than own a Samsung android phone. Lol.
Sent from my HTC Sensation 4G using XDA Premium App
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Click to collapse
Lol
Sent from my HTC Sensation 4G using XDA Premium App

I have had this problem for the past year (seriously) and I have yet to find a solution. The issue has spanned 3 different phones (Nexus One, MT4G, Sensation) and 2 different SIM cards. It was so bad last June I basically had no data whatsoever for 2 weeks. Even my girlfriend has had the issue across her MT3G Slide and my Nexus One when I moved onto the MT4G so I know it isnt a weird bug with my account. She is on a completely different account.
I live in the Phoenix metro area, and at that time they were installing HSPA+ so I attributed the problems to that. I called T-Mobile several times complaining and they transferred me to a special dept and had the towers near me investigated and they never found anything. Since I lived in the DC metro area before moving here a year ago, they thought that may be the problem and reset a bunch of stuff for my phone # and SIM card but that didnt do anything either. After about 2 months of dealing with T-Mobile, the problem improved a lot and was just an annoyance instead of a deal breaker as it previously was.
Ever since then, the problem still occurs, albeit less often, but still enough to annoy me.
Unfortunately I think this is either an android bug, HTC bug, or a T-Mobile problem.

I'm also having the same problem. Data on my hd2 was a lot more reliable. I even went to exchange for another sensation. Same problem occur.
Sent from my HTC Sensation 4G using XDA Premium App

I was experiencing this same issue, and I believe I have it fixed (at least in my case). First thing I did, was a full factory reset. Having been on WinMo 5-6.5, then transitioning to Android a year ago, the one thing that remained a constant after flashing new ROMs, was to do a factory reset. I've also read posts that indicate it is a good idea, as soon as you get a new phone, to open the box, insert the battery, then do a full factory reset.
I am not sure why this helps, but since doing that, I have only experienced this issue once. It also took care of a few other issues I was having (random FC's in the music app for example).
Another thing I did, that I think had the biggest effect, was to install JuiceDefender. When you boil it down, JuiceDefender essentially toggles your data connection On and Off many times throughout the day (it allows you to set up a whole host of triggers and controls, but I won't go into that) It is my belief that cycling the data connection on and off resets that connection, leading to a 'fresh start' if you will. After installing JuiceDefender, I have saved a ton of battery usage (my phone will last a day and half now, with pretty heavy usage), AND more importantly, I have not experienced the issue of my data randomly dropping.
I know there aren't any definitive answers in my post, but I hope this helps. YMMV obviously.

My Sensation and G2x both do this. My old G2 did this. I think it's just problems with "4G"
Sent from my LG-P999 using XDA Premium App

jonathan3579 said:
My Sensation and G2x both do this. My old G2 did this. I think it's just problems with "4G"
Sent from my LG-P999 using XDA Premium App
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Click to collapse
So from the looks of it, seems like tmobile has some 4g issues, because this spans multiple devices.
Sent from my HTC Sensation 4G using XDA Premium App

bryancruise said:
I've also read posts that indicate it is a good idea, as soon as you get a new phone, to open the box, insert the battery, then do a full factory reset.
Click to expand...
Click to collapse
I'm still a noob at this so I've got one question. Is a full factory reset where you go to settings->privacy->factory data reset? (I've got an Optimus M, so the menus may be different.) I just want to make sure because I plan to do a reset, install Juice Defender, and put in an 8GB class 6 card before I start doing anything. Anything else I should do at the start?

jggonzalez said:
I'm still a noob at this so I've got one question. Is a full factory reset where you go to settings->privacy->factory data reset? (I've got an Optimus M, so the menus may be different.) I just want to make sure because I plan to do a reset, install Juice Defender, and put in an 8GB class 6 card before I start doing anything. Anything else I should do at the start?
Click to expand...
Click to collapse
I believe this achieve the same result, but to be sure, the way I did it on this device was to power the phone down completely, hold the Volume Down button, then press the power button... this will present you with a menu on a White screen. Select Factory Reset, then press the power button. This will begin the factory reset process.

staulkor said:
I have had this problem for the past year (seriously) and I have yet to find a solution. The issue has spanned 3 different phones (Nexus One, MT4G, Sensation) and 2 different SIM cards. It was so bad last June I basically had no data whatsoever for 2 weeks. Even my girlfriend has had the issue across her MT3G Slide and my Nexus One when I moved onto the MT4G so I know it isnt a weird bug with my account. She is on a completely different account.
[...]
Unfortunately I think this is either an android bug, HTC bug, or a T-Mobile problem.
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Click to collapse
jonathan3579 said:
My Sensation and G2x both do this. My old G2 did this. I think it's just problems with "4G"
Click to expand...
Click to collapse
mike2518 said:
So from the looks of it, seems like tmobile has some 4g issues, because this spans multiple devices.
Click to expand...
Click to collapse
Yes to all of these.
T-Mobile is having some measure of growing pains with their 4G service and has not acknowledged it completely. A few of us have discovered that switching handset make and models does not help, as it is a service issue. From this thread:
Apollo-2 said:
Hi, it's been a while since I posted in XDA but this issue has been a regular one with my T-mobile service, across multiple devices. I have searched far and wide for anyone else seeing this exact problem, and finally here you are. I hope this helps other users:
1) Purchased the original myTouch 3G; approx 1 year with zero connectivity issues. Loved it, exceptional for its time.
2) Purchased (upgrade) myTouch 3G Slide at launch. Following 3-5 months saw This issue with outgoing data, but no incoming response. 60/40 the internet would respond or not in any application (web, streaming, podcasts), it was a real crapshoot. Assumed the problem was isolated and performed a few master resets. Zero apps installed and continued to see the same issue. Decided it was either software or radio related and called T-mo for advice. They suggested a replacement unit after standard troubleshooting (re-seat SIM, master reset, check that you have substantial signal).
3) New MT3G Slide, same outcome. Called back. Finally received a reasonable suggestion: get a new (free) SIM from T-mo as the one I currently had was slightly older. Was sure this was the issue as the rep sounded very confident when I explained the situation. Received new SIM!
4) No change, issue persisted. Following day called T-mo and had a 'ticket' escalated to engineering dept. Was assured I would receive a call from eng. dept, but no such luck. Bothered by this whole mess and lacking in answers from T-mo, I sold the Slide and upgraded to the G2X.
5) The issue once again reared its head! If the stars were aligned and I did get In/Out data, it was 11KB/s (90kbps) tops. Ex: 5MB podcast would take 0.5-1.5 min (30-90 sec) to download prior to issue, now 10-15 min. This was with no apps installed, 4 bars of signal, 4G status icon, across multiple geographical locations, and fingers on both hands crossed. It was about this time I suspected that somehow T-mo's network was throttling my account. But, I had never used more than 1GB in a month, and they assured me I was not being throttled. A serious WTF was had
6) Realizing there were bigger problems in the world and finally at wit's end, I returned the G2X and am waiting patiently for my contract to expire in July, while using an old Nokia candybar in the meantime for calls and text only.
7) July: move to new carrier or stay with T-mo (if we can figure out what this issue is). 8 year customer, need internet on a smartphone though.
Click to expand...
Click to collapse
There are a few other posts/threads describing the same behaviour. You may see data going 'out', but no data 'in' (response) from the network, despite having full signal and '4G' status icon. Ideally there should be one T-mobile general thread for this, if it doesn't already exist.

Unfortunately it seems that every tmobile phone has this very annoying problem. The data is fast, just not that reliable. Must be a GSM thing because it doesnt happen on sprint and verizon phones i use. And its not a "4g" issue because all of the phones are on the same wcdma bands as thr "3g" ones, they simply have modems with increased throughput. I have had this problem since the G1

Help get the word out to T-mo
greengoldmello said:
Unfortunately it seems that every tmobile phone has this very annoying problem.
Click to expand...
Click to collapse
Yes, if you are already seeing the issue, it will likely persist across all phones for you. Exchanging/returning your handset will probably not mitigate it.
T-mobile reps are going to need a few descriptive keywords if you plan on calling in the problem. 'Slow internet', 'slow connection', 'slow phone' will not generate any flags in their system due to the sheer number of not so savvy callers reporting the same thing under non-ideal conditions (bad reception/area, out of service area, etc). Suggest something like 'non-responsive network', 'stuck data', or 'no incoming data' that will allow them to differentiate user error from network problem. Test it in different locations (with 3-4 bars of signal and '4G' icon in status bar) and use the Speedtest app to give them concrete numbers. 5-15 KB/s for example is a clear indication that something is amiss, as even 3G is much faster.
Edit: There are a few threads on T-mo's site describing the same thing.

Turning off the backup my settings under privacy seems to help (still an issue but better) on the store demo I have been playing with.
I notice the issue where websites will not even start to load and apps time out when connecting. The request appears to be sent from the phone but not getting a reply from the network.
My G2 does not have a problem in the same location.

Anyone have this happen?

So a couple of times my phone won't let me make calls. It tries connect and then does a short beep. I have to do a airplane no airplane mode to get it.to make.calls again.
Sent from my HTC One X using XDA

It happens to me couple times too ... too bad my 30 days return expired.. Planning to go through warranty center now ... It's kind of annoying because it happens kind of randomly

I have this same issue. They swapped the sim card so I'm going to see if that fixes the problem.

Is it a phone or network problem? On my third phone
Sent from my HTC One X using XDA

I just got my sim swapped, and it still happens.. It looks like phone because my phone has full signals while it happens. It usually happens after long charge

asjdwf said:
Is it a phone or network problem? On my third phone
Sent from my HTC One X using XDA
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Click to collapse
I believe it's a software issue. HTC issued a statement regarding the WiFi issue, that until you get the OTA fix, you need to turn WiFi off and on again to deal with the bug. I haven't had the issue with phone calls that you're having, but I have had the phone drop the mobile data connection completely, or sometimes get locked to EDGE. The Airplane off/on trick fixes it, so I suspect it's similar to the WiFi bug.
If you can put up with it for now, it'll surely be fixed with an update before too long.

Good. Just wondering because everything else on this.phone is good. Ty
Sent from my HTC One X using XDA

Just making sure it's not.something.I need to return the phone or not for.
Sent from my HTC One X using XDA

Lost all
I had problems at first just losing data and then finally after much time spent trying things with Rogers I lost all connection. Unable to make calls, no data, no signal. Got new one sent and so far so good for 5 days now.

Never lost data on this one bit had the no calls yesterday. None today. Maybe it will be ok. Someone said it.may be fixed. Just don't want to have to return the phone again.
Sent from my HTC One X using XDA

D
Sent from my HTC One X using XDA

PpSaqAent from my HTC One X using XDA

Is a fix on its way?
I had this happen to me two days ago. The status bar indicated that I had a good connection and I was able to send and receive emails and use the web browser, but I couldn't send/receive texts or phone calls. After a restart, I had two voicemails and a few text messages (from an irritated wife!). I had been trying to make calls and send texts when she was calling and sending texts, so I wasn't just missing notifications.
Any word on whether this I a software or hardware problem? I still have some time before my 30 days is up and I tempted to go back to an iPhone if there is no fix.

I hope HTC releases an OTA soon...

This sounds like a network problem to me. In high traffic areas where cellular towers are overloaded , ATT service literally stops working. My entire trip to NYC I had no working service in Manhattan for this reason, and every professional sporting event I've ever been too the same problem has occured.
The "bars" were always good, but no texts or calls could be placed or received.
This happened on my a777, solstice, HTC aria, and Infuse

Seems like a reasonable explanation, except it has never happened before and was fixed as soon as I restarted the phone.

This happens to me EVERY time I am in an area with no (or really poor) service for an extended period of time, one of my classes doesn't get service because of the location of the building.. I've already gotten a sim swap and had my device swapped, it still does the exact same thing, only way to reconnect is by restarting the phone or turning airplane mode on or off. Hopefully it's not a widespread hardware issue and just a software issue that HTC can fix. Only problem is that AT&T has a history of taking FOREVER to get out an update that a manufacturer releases.
Oh and this never happened on my Xperia X10, even in the same class where I lose service.
Sent from my HTC One X using XDA

My phone is not receiving text messages but it can send

This is the first time this has ever happened. I've been using MIUI v 2.3.9 and it happened just last night, just suddenly stopped receiving texts. Anyone know what I should do?

Couple of things:
Is your data turned on?
Have to you checked your APN settings?
Sent from a de-FUNKed Infuse

It sounds like typical AT&T being a tard. But in any case it isn't, try these APN settings.
http://forum.xda-developers.com/showthread.php?t=1791526
[APN][AT&T][MMS][HSPA+] Single APN for HSPA+ Speeds AND MMS - (Updated 7/24)
If none of that works, wait a day or call at&t and see if there's an issue in the area. If none of that works, you will probably have to factory reset.
Did you try sending a message to yourself?
Sent from my SGH-I997 using xda app-developers app

stratatak7 said:
It sounds like typical AT&T being a tard. But in any case it isn't, try these APN settings.
http://forum.xda-developers.com/showthread.php?t=1791526
[APN][AT&T][MMS][HSPA+] Single APN for HSPA+ Speeds AND MMS - (Updated 7/24)
If none of that works, wait a day or call at&t and see if there's an issue in the area. If none of that works, you will probably have to factory reset.
Did you try sending a message to yourself?
Sent from my SGH-I997 using xda app-developers app
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Click to collapse
Ok im gonna try the APN thing, I tried it last night but I don't know if I had the right settings in. I called ATT last night they couldn't figure it out. If all else fails I shall factory reset thank you !!

Factory data reset fixed it, I'm wondering if I had reached a capacity of text messages on my phone or something? it's weird but as soon as I factory reset the phone, all the messages flooded through!!

nicoled985 said:
Factory data reset fixed it, I'm wondering if I had reached a capacity of text messages on my phone or something? it's weird but as soon as I factory reset the phone, all the messages flooded through!!
Click to expand...
Click to collapse
I can't say I've ever had that happen before. Weird! I'm just glad you got it fixed. I still recommend those APN settings though

MMS over WiFi?

I'm wondering if this is a problem across the board. Lately in have been running a few different ROMs. Hyperdrive, moar and the most recent moar 5.0.1. I have noticed that my MMS won't go through while I am on WiFi. I don't know if this has been a problem for a while and I haven't noticed it. I really like the app textra, and unjust started using it the other day. I thought that was the issue. Uninstalled it and I am still having the problem.
Does anyone know how to fix this?
Sent from my SCH-I535 using Tapatalk 2

Please read forum rules before posting
Questions and help issues go in Q&A and Help section
Development is for developers to post work
Thread moved
FNM

Thanks for moving it for me sorry.
Sent from my SCH-I535 using Tapatalk 2

I really hope someone has a cure for this because it has been driving me insane. I shouldn't have to turn off wifi every time I want to send an mms to someone!
I'm on MOAR 5.0 v13

syst3merror said:
I really hope someone has a cure for this because it has been driving me insane. I shouldn't have to turn off wifi every time I want to send an mms to someone!
I'm on MOAR 5.0 v13
Click to expand...
Click to collapse
I'm thinking it's a rom issue because I just wiped my phone and installed cyanogenmod and I can send and receive mms messages over wifi without any trouble

are u using a network extender by chance when your on WiFi?
sent from a violated Vzw Galaxy s3

I always thought it was a network thing. I thought they required you to send and receive MMS through the cell towers because they're stored at Verizon servers before being passed along to the recipient. I had the same issue on my LG Ally, haven't tried MMS over WiFi on my gs3, but now I'm curious.
Sent from my SCH-I535 using xda app-developers app

rsswga said:
are u using a network extender by chance when your on WiFi?
sent from a violated Vzw Galaxy s3
Click to expand...
Click to collapse
No, I'm not using a network extender. Interesting thing tho. MMS will not go thru at all on MOAR or Hyperdrive. I flashed bonestock 3.1 and when I send an MMS over wifi, the 4G turns on (so now the wifi icon and 4G are on) and it will send the MMS.......hmmmmmm

MMS / SMS are both sent over data networks, as this is the only way VZW can count how many you send, thus being able to bill those who do not have unlimited text messages. (this came from a VZW rep when i called in to get a work order on my phone, as mine wouldn't work)
When the S3 first came out, there was an issue with the devices as a whole, fully stock and unrooted, having problems sending text messages when the phone was on WIFI. The process is, when you hit send, it will shut off your WIFI, switch to data, send message, and then switch back to WIFI without you noticing it.
however, in the beginning, there was an issue with the phone doing this. AND this was even before rooting the phone. VZW and Samsung had to do a fix for their radios to get the phone to work correctly.
so what you are probably seeing, is an issue with that switching, not that the message won't go over WIFI, cuz unless these DEVs have figured out how to make messages go over internet instead of data network, then the issue is a ROM issue with the switch.
hope that makes sense...
:cyclops:

goldsmitht said:
MMS / SMS are both sent over data networks, as this is the only way VZW can count how many you send, thus being able to bill those who do not have unlimited text messages. (this came from a VZW rep when i called in to get a work order on my phone, as mine wouldn't work)
When the S3 first came out, there was an issue with the devices as a whole, fully stock and unrooted, having problems sending text messages when the phone was on WIFI. The process is, when you hit send, it will shut off your WIFI, switch to data, send message, and then switch back to WIFI without you noticing it.
however, in the beginning, there was an issue with the phone doing this. AND this was even before rooting the phone. VZW and Samsung had to do a fix for their radios to get the phone to work correctly.
so what you are probably seeing, is an issue with that switching, not that the message won't go over WIFI, cuz unless these DEVs have figured out how to make messages go over internet instead of data network, then the issue is a ROM issue with the switch.
hope that makes sense...
:cyclops:
Click to expand...
Click to collapse
Unfortunately, this is the answer that is most often given, but not very helpful (no offense). I think the majority of people with the issue at this point understand that MMS is sent via data networks by design, the problem is, it is not functioning properly. It is NOT shutting off the WiFi, therefore it is not sending at all. I've had different periods of success, where it'll work for a week, then back to the same ****. I've never rooted my phone, so it's a stock ROM issue that still remains.

always had issues sending MMS messages on roms other than stock when I was at home with my network extender...I kept messing with the APN settings last night... I changed the other thing to GSM and tried to connect to at & t towers.. after it failed only then it would have multiple choices of APN settings ..I have all the roaming options checked and the LTE/CDMA is checked...I've been able to send MMS messages with no problem now.
AOKP ROM I perfer
sent from a violated Vzw Galaxy s3

Just an update I'm on liquid smooth 4.2.2 and it automatically turns network data on if I have it off in order to receive/send mms. This is what I was looking for.
Sent from the Matrix

[Q] No data on straight talk

I tried all the setting I found online, still no data.
Got the new sim card yesterday - blue - tf64psimc4mb ($7)
Calling & texting works.
also not receiving mms

my issue is that I am using newer att sim and suddenly my speeds used to be LTE but more often than not are now indicating H or H+ and signal is weaker. started right before Thanksgiving thereabouts. I haven't even come close to the the 2.5 GB cap either.

How I fixed it..
Called straight talk, guy had me setup new apn again (same thing).
still didnt work. Then he did something (not sure what)
then he said turn off (not just restart) and turn back on.
Then it worked.
Hope this helps someone.

still can't receive mms

Try these apn settings: http://www.reddit.com/r/Nexus5/comments/1qe6jm/working_apn_settings_for_receiving_mms_on/
I had MMS issues, mainly sending and these seemed to have helped.
Sent from my Nexus 5 using Tapatalk

Boblank said:
Try these apn settings: http://www.reddit.com/r/Nexus5/comments/1qe6jm/working_apn_settings_for_receiving_mms_on/
I had MMS issues, mainly sending and these seemed to have helped.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
didn't help

smashcz said:
didn't help
Click to expand...
Click to collapse
https://productforums.google.com/forum/m/#!msg/hangouts/IQGICsHMFHA/NgoGYYPHbswJ
You're not alone but some solutions given.
Sent from my Nexus 7 using Tapatalk 4