Database Info

Otterbox Commuter - phone got run over by a car and survived!

So, long story short...
I was stupid enough to drive off from a parking lot with my phone on top of the roof of the car.
Returned some time later to circle the parking lot, looking for it with no luck. Figured it must have held on through some turns due to the rubber corners, so I left the lot and retraced my route, leading back to a main street. Crawling at 10 mph at 2 o'clock in the morning, I held on to the hope that I would spot it.
Seeing a black object on the side of the road, I pulled over thinking I'd finally found it... only to discover it was someone else's expensive smartphone! As you can see from the pictures below, I think it's a Motorola Droid X with the screen smashed to bits.
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Disheartened, but still not giving up, I kept driving. A couple of blocks down, I saw another black object and stopped in the middle of the road. It was the Otterbox's soft inner case... a few feet away from it I found the naked Inspire, and its battery. As you can imagine, I was already quite happy at this point.. but I couldn't see if the phone worked or not without the battery cover. So I made a u-turn, circled around twice, and found my battery cover as well as the Otterbox's outer shell, which was squished on the sides, with some of them flattened.. obviously run over by a car.
Back in the car, I inspected my phone (no scratches on the screen, some scrapes at the corners and around the lens, but all cosmetic), popped the battery in, and it didn't boot. I realized that I'd put the battery in the wrong way, and tried again. White screen, HTC logo, and CM7 boot! My phone had just survived falling from the roof of my car and being run over by another one.
Moral of the story is.. HTC build quality rocks and the Commuter is an awesome case! If it could do this for my phone, the Defender would pretty much render it indestructible.
PS I salvaged the 16gb microsd card from the Motorola and upgraded my 8gb one! Lmao.

got any pictures of the inspire?

ditto, wanna see how the phone itself fared.

Pheno.menon said:
PS I salvaged the 16gb microsd card from the Motorola and upgraded my 8gb one! Lmao.
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ROFL dude that's awesome I would've done the same.
Glad to know the Otterbox cases live up to their name!

bigdessert said:
got any pictures of the inspire?
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timjc said:
ditto, wanna see how the phone itself fared.
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Damage Report:
As you can see, the scratched areas are the corners and the lens (only the rim, not the glass!).. which are the only areas the Commuter's hard shell doesn't fully cover.
It seems as if the phone had shed the silicone skin before the corner damage occurred, as the skin seems to be unharmed.. that might have prevented some or most of them.

Not bad! Thanks for sharing because I have been considering that case.

Glad to have gotten the same case and I really do like the case personally the first time I put it on. Thanks for sharing your story mate.
Sent from my Desire HD using XDA App

haha awesome, i love the fact that you actually found another misfortunate smartphone first!

That's really g great to see commuters are the best !
I have ordered mine but oos at amazon
Sent from my Desire HD using XDA Premium App

Just got my phone this past Friday and I'm looking into getting accessories for it. Thank you for this post as it helped me decide which case to get now.

It'll be nice if Otter actually have some in stock for people that are looking to buy it.

I think they get new stock every few days. I tried to order a new one the night of the incident with no luck. The next afternoon, they were back in stock and I got my order in.
Sent from a telegraph station somewhere in northern Russia.

Sorry to hear about your accident Pheno.menon but look at the brightside, you have your phone intact with little to no damage.
Wow, good to see the case I bought a week prior to buying my Inspire does its job.
Bite the bullet and buy the Otterbox Commuter everyone, looking at mine now and am more than satisfied by the protection as well & the styling it gives the already beautiful phone.
I'm always in an attempt to keep it that way.

Specs of the case:

I know this is not the streak thread but hey i read them all! I must say the commuter is for real i dropped my streak from over six feet it bounced a couple times then slid on the concrete all i could think was well there went that phone i was sick because some peoples have been broken from way less. Anyway to get to the point no damage at all otterbox commuter a+++++++++++ a must have.

GrandAdmiral said:
It'll be nice if Otter actually have some in stock for people that are looking to buy it.
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They have them at NewEgg for 19.99

How much bigger does it make your phone? The iphone otter box makes the phone huge.

Riveting tale, chap. The bit with the Droid X was a twist
"I found my pho- ...psych. Just a droid x. Psh"

billymild said:
How much bigger does it make your phone? The iphone otter box makes the phone huge.
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This thing turns a thin sexi phone into a BEAST. I guess it's all about how you treat your phone... if you're one to drop the phone, yeah, you need this, and it's worth having it turned into a thick beast of a phone for the protection, but if you're careful and not 12 years old, a standard case or no case is just fine.
It never ceases to amaze me that people buy slim\sleek phones, then put a big ol case on it... total waste. If it breaks it breaks. If you're that prone to destroying phones, get insurance. Not worth ruining the aesthetics of the phone.
I'm also baffled as to what would cause a car to run over a phone. I guess the same pool of people as end up on Judge Judy and Jerry Springer.

I think this thread just helped me make my decision on cases!

Are Inspire owners really that weak and girly?

I have found no issue with removing the battery cover or sim cover. Just sayin. Its a little exaggerated.

-Kevlar- said:
I have found no issue with removing the battery cover or sim cover. Just sayin. Its a little exaggerated.
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I've had no issues either. I can see the possibility of these covers breaking. (The tabs I mean) ...But one would have to be careless with the removal and install. I've only had to pull my battery once, and no issues at all with the cover.

Maybe they're worried about accidentally cracking their screen by pushing too hard in the wrong spot.

Well, the first one or two times is no picnic...it definitely feels like your applying enough pressure that, if inadvertently displaced to a more delicate part of the phone, could damage it.
After a few times of doing it successfully, however, the cover starts to loosen up a little, making it easier to do as time goes on.
Not to mention, its all in the technique. NOT using that little "fingernail slot" that's on the cover (it's too shallow and positioned off-center to provide adequate grip), but instead sliding your fingernail in between the volume button rocker and the cover, gives you a better shot at success.
Sent from my Inspire using XDA Premium

How did you know I am a weak girl.

-Kevlar- said:
I have found no issue with removing the battery cover or sim cover. Just sayin. Its a little exaggerated.
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If you got yours recently, or within the past few weeks like I did - HTC addressed and fixed the battery cover issue.
How do I know this? On the first inspire I had that I got on the launch day, the battery cover was already on the phone, which meant we had to struggle to break it off with a small screwdriver in the store. I never took it off again after that, but the initial removal was a B----.
The second one I got a few weeks ago had the battery cover in its own little plastic bag, in the box - OFF of the phone. All you had to do was pop in the battery and then press on the cover in the store.
Since then I had to do a few battery pulls when I made the mistake of not wiping the dalvik cache for some roms (I do it all the time now). The first time I removed the cover for this phone was MUCH easier than the first time I removed it on my first inspire.
Long story short, HTC fixed the struggle, and you probably have a post-fix device. It's a good thing - I'm not trying to put a damper on your manliness.

I purchased mines on launch. The initial battery pull was a PITA. After that it's really easy.
Sent from Desire HD or Inspire 4G or whatever this thing is called via premium XDA app.

acPIZZA said:
If you got yours recently, or within the past few weeks like I did - HTC addressed and fixed the battery cover issue.
How do I know this? On the first inspire I had that I got on the launch day, the battery cover was already on the phone, which meant we had to struggle to break it off with a small screwdriver in the store. I never took it off again after that, but the initial removal was a B----.
The second one I got a few weeks ago had the battery cover in its own little plastic bag, in the box - OFF of the phone. All you had to do was pop in the battery and then press on the cover in the store.
Since then I had to do a few battery pulls when I made the mistake of not wiping the dalvik cache for some roms (I do it all the time now). The first time I removed the cover for this phone was MUCH easier than the first time I removed it on my first inspire.
Long story short, HTC fixed the struggle, and you probably have a post-fix device. It's a good thing - I'm not trying to put a damper on your manliness.
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makes sense... mine was in a plastic bag seperate.

-Kevlar- said:
makes sense... mine was in a plastic bag seperate.
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Yeah, I was relieved when I saw it was in the box and not on the phone. The first one I mangled pretty good in the Radioshack where I bought it at, which really sucks. I'm really glad they fixed it - and it is still plenty snug enough to not worry about it ever popping open.

Its really easy to do. I can dissemble the phone without problems. Dunno why people are moaning, it's quite easy and snaps into place without problems.
What pisses me off is the way its designed, I want one of those big 3000mA extended batteries, AINT GONNA HAPPEN THANKS TO HTC'S RETARDED DESIGN.

Yeah. I've never had any issues with it. It's waayy overblown.
Via the XDA app for the HTC Inspire

If you just put your fingernail right where the little clips are(you can see them when the cover is off) its very easy and doesnt usually offer much resistance or feel like its going to break.

I find it much easier to remove the battery on this phone then the glorious iPhones!

Im a 6'2" 230 lb BAMF construction worker but every time I take the battery cover off I break a damn nail

di11igaf said:
Im a 6'2" 230 lb BAMF construction worker but every time I take the battery cover off I break a damn nail
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HTC engineers, take note... ;-)
Sent from my Inspire using XDA Premium

tribalartgod said:
I've had no issues either. I can see the possibility of these covers breaking. (The tabs I mean) ...But one would have to be careless with the removal and install. I've only had to pull my battery once, and no issues at all with the cover.
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I have 2 batterys since the battery life sucks and I just switch them usually once every two days and have been doing so for the past 2 months and my battery door is still fine. It gets so much easier after a couple of times.

Yeah right when I got the phone I had absolutely no problem removing either cover.

Hanz and Franz laugh at Girly Men
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It was a bit tedious at first taking the battery cover off, but after one time, you get the hang of it, and it's not terrible. I'd much rather have it a bit harder to open than exceedingly easy just for peace of mind I suppose.
The SD card cover is a breeze though.
Sent from my Inspire 4G using XDA App

californiarailroader said:
Hanz and Franz laugh at Girly Men
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LMAO!!!!!!!!

G2x Armor Carbon Fiber?

So, here it is... And it looks pretty tight. My question is, has anyone else gone this route yet?
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I was watching the installation video to see the coverage, and it appears that the back, top side and bottom are all separate, and w/it being black on black, it's kind of hard to see what it leaves uncovered. I don't want my phone to look ghetto fabulous, like I just patchworked this on one night after watching a fast & furious marathon drunk w/gaps on every edge.
Anyway, if anyone has, let me know. If not, I'll jump in and try it out and post photos and give my 2 cents.

RhynosAndroid said:
So, here it is... And it looks pretty tight. My question is, has anyone else gone this route yet?
I was watching the installation video to see the coverage, and it appears that the back, top side and bottom are all separate, and w/it being black on black, it's kind of hard to see what it leaves uncovered. I don't want my phone to look ghetto fabulous, like I just patchworked this on one night after watching a fast & furious marathon drunk w/gaps on every edge.
Anyway, if anyone has, let me know. If not, I'll jump in and try it out and post photos and give my 2 cents.
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I've had something similar to this, but it was called PhantomSkinz. I had it on my G2, and myTouch 4G. Both felt great at hand.

Glad to hear from someone that has had something similar. Not like I'm going to need much to twist my arm to get it, but it certainly helps to get feedback.

those who have a carbon fiber skin, please post a pic if you dont mind

c19932 said:
those who have a carbon fiber skin, please post a pic if you dont mind
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From the pictures I see it does not cover the phone.
Sent from my LG-P999 using XDA Premium App

Why in the world would they make a piece to cover the metal Google plate. That's one of my favorite parts of the look of this phone.
Sent from my LG-P999 using XDA Premium App

F0rgiven said:
Why in the world would they make a piece to cover the metal Google plate. That's one of my favorite parts of the look of this phone.
Sent from my LG-P999 using XDA Premium App
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That's actually one of the benefits of having all the pieces separate, the piece that would cover the metal strip is separate. I agree with you, but I plan to keep the metal strip shown, even if I have to use an exacto knife to make it happen.
Sent from my [rooted] LG-P999 using the XDA App.

3m dinoc can be bought in small amounts, cut it to size and profit. Way cooler than the pre cut options I've seen for phones.
Sent from my LG-P999 using XDA App

AdamHart612 said:
3m dinoc can be bought in small amounts, cut it to size and profit. Way cooler than the pre cut options I've seen for phones.
Sent from my LG-P999 using XDA App
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I agree... And upon taking your advise, I just bought a 12"x48" sheet of it from ebay. I worked w/vinyl for several years, from custom applications made in-house to pre made applications, so I'm comfortable w/the whole process. The saddest part is, w/o your input, I probably never would've thought of it on my own!
I'm excited, now I can make it fit how I want! PLUS, it was less and I have enough, that I can customize friends phones if they like the look of it... For a modest price of course. <hehhehhehhehheh>

RhynosAndroid said:
I agree... And upon taking your advise, I just bought a 12"x48" sheet of it from ebay. I worked w/vinyl for several years, from custom applications made in-house to pre made applications, so I'm comfortable w/the whole process. The saddest part is, w/o your input, I probably never would've thought of it on my own!
I'm excited, now I can make it fit how I want! PLUS, it was less and I have enough, that I can customize friends phones if they like the look of it... For a modest price of course. <hehhehhehhehheh>
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pics after you finish please, I may want to be put down as a friend.....for a modest price of course

snp304 said:
pics after you finish please, I may want to be put down as a friend.....for a modest price of course
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absolutely. i'm interested too! enuff of this "carbon look" and "carbon feel" and "carbon printed" and "leather stitched to look like carbon"; i want the REAL deal (to match my car and bike, my money clip, my well, you get the point lol)... and would prefer it to be a hard rubber case with that around it (guess i could buy a black case that i want and wrap that instead too); but keep us updated and lemme know if you'd wanna make another to sell if it works out or have "extra materials" looking forward to the pics! good luck!

I don't like this one !
BUT
CHECK MY:
http://forum.xda-developers.com/showthread.php?t=1085373

Well, I got the Carbon Fiber vinyl sheet in [12"x48"]. Looks good, now it's time to waste about a foot of it while I perfect the stencil.

No!! First drop, first scratch. [Pic] Teach me how to live with it?

Guys, I have a problem.
I'm always really particular about my tech gear. I have enormous problems dealing with scratches and blemishes.
Yesterday, I was sitting on my dorm's couch watching Mad Men with some friends when I accidentally knocked my phone off the armrest to the tile floor. I do have a case on it, but it landed face-down. I picked it up and it later examined it. (I had already ordered a screen protector; it just hadn't arrived yet.)
I wiped it off with a microfiber cloth and found the tiniest nick in the display. You can't even see it when the screen is on unless you're looking for it and the color that's being displayed under it is just right. It's truly minuscule. Here's a photo of the damage:
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(Note that the circled area is the only area that suffered any damage. Everything else is just dust/debris.)
But I can't get over the pressing need to return it. I know I'm being stupid. Can somebody please talk some sense (pun?) into me? This is my favorite phone that I've ever owned, and I want to learn to live with imperfections. I do realize that a screen protector will most likely mask this; it's just the fact that I know that it's there. Any advice? (Also, is it possible to remove a nick this small? I've tried glass cleaner, but that, predictably, didn't work.)

Um, its just a phone?
Scratches suck on phones like they do on cars, but eventually you just gotta get over it and live with the wear and tear.

Ya know, once you apply the screen protector it might be harder to notice there's a mark on the screen--like a thick screen protector (wet application like Zagg or Armorsuit). Those change shape into whatever they're on and fill in cracks. Who knows.

Safelite will come to you.
Seriously though, once you get over it you wont notice it anymore. It is unfortunate but really its gonna happen eventually.
And I doubt anyone is going to return/exchange it for you since its damaged now.

apply a screen protector.... it will make it less notify.
and you will eventually get over it...however it sucks if you planning to sell it after...
that's like 50 $ off...

might as well go try to exchange it - you have nothing to lose. worst they will say is "no" - and you could even try multiple AT&T stores. they might not inspect it or notice it, or you may get a sales rep that just doesn't care.
make up some sort of issue, or say you want to exchange grey for white... it's worth a shot, if you're going to obsess about it!

According to this you need an "aluminum silicate based polishing compound" to fill in the scratches. http://forum.xda-developers.com/showthread.php?t=1449275

Anyone know the case of the HOX from the picture?

Thats why you need a screen protector, gorilla glass or not it will scratch.

Cryosx said:
According to this you need an "aluminum silicate based polishing compound" to fill in the scratches. http://forum.xda-developers.com/showthread.php?t=1449275
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Interesting. I would be afraid of making it more noticeable, though. Thanks for the link.
ForcedZucchini said:
Anyone know the case of the HOX from the picture?
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Blue HTC case from the AT&T store. Thread.
aspj111 said:
Thats why you need a screen protector, gorilla glass or not it will scratch.
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As I said, I had already ordered one, it just hadn't arrived yet.

jklitten said:
Interesting. I would be afraid of making it more noticeable, though. Thanks for the link.
Blue HTC case from the AT&T store. Thread.
As I said, I had already ordered one, it just hadn't arrived yet.
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When I picked mine up at AT&T the only ones they had were the matte finish ones, but I grabbed one just for the hell of it to be safe. I replaced it with a zagg hd.Don't worry once you put it on it will hide it pretty good!

id take it into the store and tell them you are having random reboot issues, or something thats hard to verify. They should exchange it without much of an issue.

mfpearson said:
might as well go try to exchange it - you have nothing to lose. worst they will say is "no" - and you could even try multiple AT&T stores. they might not inspect it or notice it, or you may get a sales rep that just doesn't care.
make up some sort of issue, or say you want to exchange grey for white... it's worth a shot, if you're going to obsess about it!
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cloudraker said:
id take it into the store and tell them you are having random reboot issues, or something thats hard to verify. They should exchange it without much of an issue.
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stop telling people to do shady $hit
unethical A$$holes
OP drop his phone, he has to live with it
/end

Yeah no wonder htc is in the hole
Sent from my HTC One X using xda premium

I actually ran over my vivid on Christmas eve..it had a zagg on it and leather inlay tpu case..a piece of gravel dug through screen protector and did exactly the same thing in almost same spot as Ur one x..I put a bodyguards( wet apply) on there after I cleaned it real good and once protector was on u could not even see it not even if u were looking for it don't know if same would happen in Ur case but I am the same as u...I did return my first vivid due to a micro scratch first day but told em it was a headphone issue lol so the fact that the protector made it go away made it easier for me to keep...hope this helps
Sent from my HTC One X using xda premium

expertzero1 said:
Yeah no wonder America is in the hole
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Fixed

lsxrx7 said:
stop telling people to do shady $hit
unethical A$$holes
OP drop his phone, he has to live with it
/end
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To be honest, all the unethical and shadiness these companies perform on their customers, i have no problem with him doing this. I hope he drops his phone on purpose and returns it 10x over.

Yea, I wouldn't say cheat a person directly, but a company??? Hells yes because they cheat you left and right. Moreover, they're insured. Most people (small business, individuals, etc.) aren't protected in the same way and usually also don't want to rip you off...But do you have any idea what happens if you return a phone? LOL. It has zero effect on them.
Do you know how much waste there is with cell phones? It's redonkulous. To be quite frank, they could be giving us the phones for free.
A lot of the review models they hand out, they don't ask for back (depending on the carrier) and there's piles and piles of the stuff. Some of these review devices are never switched off either. Yes, there's literally 4G LTE modems hanging around fully active looong after they were used for some review article. They just hand stuff out like candy. T-Mobile asks for stuff back, but most other carriers don't.
It's seriously a drop in the bucket. They don't make their money off phones, they make it off plans and early termination fees.
I mean yea I would normally say it's SUPER unethical to return something damaged...But the older I get the more cynical I get I guess. The more I realize that these companies take advantage of us left and right.
Still. I wouldn't actually return it myself to be honest. Not worth the hassle and despite the fact that I know it doesn't hurt them and that I know they take advantage of me...I guess I still like to feel like a more honest person than the company. I dunno.
Anyway, speaking of scratches, does that liquid armor stuff really work?

...or claim insurance. It's what you're paying that for
Sent from my HTC One X using XDA

I dinged my gnex and was heart broken, but a decent case covered it up.
Sent from my HTC One X using xda premium

IRepairFast Review / Problems / Warning

I had this phone for a week keeping it sparkling clean besides the broken glass.
I hit the glass accidentally bumping it off the side of MacBook. Go figure. Yeah I know Gorrila Glass 2 is crap.
Based professionally looking video http://www.youtube.com/watch?v=H5TRf0REyMM
I chose IRepairFast.com to fix my broken glass. I paid $200+.
I am attaching pictures.
Also what you cant see on the pictures. The new screen is definitely not this same quality unless it was not installed properly.
Lastly, there is additional bleed on the buttons.
In retrospective, I should have done it myself or just not to bother fix it. Definitely would not recommend it.

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That looks like crap. Did it come back with all the grease and scuffs on it also, or was that you?
Yikes.
Beamed from my KingCobra1X powered HOXL on Rogers.

GibMcFragger said:
That looks like crap. Did it come back with all the grease and scuffs on it also, or was that you?
Yikes.
Beamed from my KingCobra1X powered HOXL on Rogers.
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I sent it sparkling new. No grease and no scuffs.

Wow, they beat the crap out of that thing! It looks worse than the time I took apart an iPod Nano, and I quickly decided I suck at taking things like this apart, and don't do it anymore!
Apparently, "I Repair Fast" is not synonymous with "I Repair Well".
On another note, I know that some folks have had light bleed (from the capacitive buttons) on brand new HOX's, so that part may not be their fault, but just the display itself.

Ouch . The for the warning. Looks like a case is in order to hide that. Or Mr clean magic eraser lol
Sent from my HTC One X

Ouch! Did you contact them to complain? I take it you paid with a credit card, can you dispute the charges?

I must say the tech in the video does work professionally...if its the same tech he probably had a bad day

garveygibbs said:
I must say the tech in the video does work professionally...if its the same tech he probably had a bad day
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This is what I chose that service. Based on the video. I did not expect any problems.

_MetalHead_ said:
Ouch! Did you contact them to complain? I take it you paid with a credit card, can you dispute the charges?
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I sent them this thread plus extra pictures. Disputing the charge is not an issue to get back the cost of the repair. The bigger damages are that they made $350 phone ($550 bought on amazon - $200 screen replacement cost) worth now $150. So it is additional negative $200 swing.

theoski said:
I sent them this thread plus extra pictures. Disputing the charge is not an issue to get back the cost of the repair. The bigger damages are that they made $350 phone ($550 bought on amazon - $200 screen replacement cost) worth now $150. So it is additional negative $200 swing.
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Any response from them?

iRepairFast Response
theoski said:
I had this phone for a week keeping it sparkling clean besides the broken glass.
I hit the glass accidentally bumping it off the side of MacBook. Go figure. Yeah I know Gorrila Glass 2 is crap.
Based professionally looking video
I chose IRepairFast.com to fix my broken glass. I paid $200+.
I am attaching pictures.
Also what you cant see on the pictures. The new screen is definitely not this same quality unless it was not installed properly.
Lastly, there is additional bleed on the buttons.
In retrospective, I should have done it myself or just not to bother fix it. Definitely would not recommend it.
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Hello, this is John from iRepairFast,
The HTC ONE X is a very hard repair. This is due to the thin form factor of the phone pushing the internal components to be extremely compact. In order to accomplish the thin design, it uses an integrated screen, which is the glass, digitizer, and LCD molded together from the factory. These are not possible to separate. When replacing the glass or LCD you have to replace both at the same time. The main problem is the parts that are used for these repairs have the glass and LCD joined by a very thin piece of adhesive. While the parts ARE OEM replacement parts, they aren’t joined together in the same fashion, as when they are assembled in the factory. Due to the glass and LCD being separated by a thin soft piece of adhesive you can get a large amount of screen flex (The glass pressing against the LCD). In order to compensate for the screen flex a liquid adhesive is applied to the outer glass and mid-frame and then wiped off. This eliminates the screen flex problem.
Most likely the issue is that the adhesive didn’t cure correctly and slightly leaked out of the mid-frame during shipping.
We hope that you will contact us about your issue; we apologize for the inconvenience and would like to correct it and reimburse your payment.

That's what I'm talking about ^^^^^^^
Sent from my One X using xda app-developers app

wow dude, thats a big wtf. They left glue everywhere. they ruined that phone for sure!

Thanks for posting this thread!

Look in the bright side... At least you didn't pay $300.
But seriously, it is a hard repair. Just look at a disassembly on YouTube, its freaking ridiculous, especially if you've repaired other phones, such as myself. The Samsung Vibrant, 3rd gen iPod Touch, and HTC Mytouch 4G are a breeze compared to this.
I do agree on the screen adhesive however, I bought some 1mm double sided tape to put the screen and phone back together, and it still creaked a little.
Good thing he offered to replace it, I'd be super pissed.
Sent from my HTC One X using Tapatalk 2

Why not just do an insurance claim?..
Sent from my htc_evita using xda app-developers app

lakas187 said:
Why not just do an insurance claim?..
Sent from my htc_evita using xda app-developers app
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They could tell it was tampered with, voiding the claim.

danny39 said:
They could tell it was tampered with, voiding the claim.
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You can smash it into a thousand million pieces with a hammer and still do an insurance claim. Warranty is another story.

The fact that iRepair took the time out to reply via forum and issue a refund..... and attempt to correct their mistake. Says that they're a reputable company.
Well done iRepair, well done.
Sent from my HTC One X using xda app-developers app