I really hope that no one else has hardware issues with their G-Tabs. Because as of right now. the only place you can buy them is ebay.
Every staples that i have called is sending their stock back to the manufacturer. And dont think you can call viewsonic technical support. because viewsonic doesnt actually handle warranty work with the g tablet, as i found out when i called. Apparently they only put their name on it and sell it.
So here i am getting the run around from everyone about where to go and the place where i need to call is closed. And they might not honor viewsonic's 1 year warranty on these tablets, and even if they did they might just send you something else (a new viewpad )or a refund.
So here is to hoping no one else has to deal with RMA's on our g tablets.
Sears and Office Depot carry them in stock.
Amazon has them in stock as well...
I noticed a Chinese site claims that they have all tablet in stock at manufacturer prices because they are close to many tablet manufacturers including viewsonic's Chinese OEM factory. Is that so? The link is, http://www.nowsupplier.com/category/android-tablet-c-52/
I bought mine at sears this week in el paso tx and they have 15 still in stock.
I hope you are still within your 30 days. If so, take it back to the store where you bought it.
I read that Staples has told their employees to be very symathetic with their customers. So, if you bought it at Staples they may be willing to take it back. Especially if it was purchased as a Christmas gift. If you purchased it somewhere else, find a couple of articles describing that Staples has pulled these from their shelves and print those out and take them with you to the store. Let them know you talked to VS support and they are the ones who said to return it for repair. Then if you wait a few weeks you can buy another if support for Honeycomb comes through. From what I have read there are some issues with hardware and not all just software issues. Some credit cards double the warranty on anything you purchase so you may want to dispute the purchase with your credit card company if you cannot get warranty repair or replacement or refund for out of box failure.
GaryHypnosis said:
I hope you are still within your 30 days. If so, take it back to the store where you bought it.
I read that Staples has told their employees to be very symathetic with their customers. So, if you bought it at Staples they may be willing to take it back. Especially if it was purchased as a Christmas gift. If you purchased it somewhere else, find a couple of articles describing that Staples has pulled these from their shelves and print those out and take them with you to the store. Let them know you talked to VS support and they are the ones who said to return it for repair. Then if you wait a few weeks you can buy another if support for Honeycomb comes through. From what I have read there are some issues with hardware and not all just software issues. Some credit cards double the warranty on anything you purchase so you may want to dispute the purchase with your credit card company if you cannot get warranty repair or replacement or refund for out of box failure.
Click to expand...
Click to collapse
Do you have links to what you say you have read? I have experienced very minor hardware glitches, which can and will happen on an open source platform. Include the fact that this thing has the first ARM processor dual core and you've got a recipe for issues. The gTab is not a unit forthright meek and non tech people, but that doesn't necessarily mean there is a real problem.
I'm not saying you're wrong, but there would have been more news coverage on this.
Sent from my GTablet-TnT-Lite using Tapatalk
Please give us your inside info on the hardware problems.... I haven't found A thing to make me believe the G tab won't EVENTUALLY get Honeycomb.
Geoowl said:
I noticed a Chinese site claims that they have all tablet in stock at manufacturer prices because they are close to many tablet manufacturers including viewsonic's Chinese OEM factory. Is that so? The link is, http://www.nowsupplier.com/category/android-tablet-c-52/
Click to expand...
Click to collapse
You clearly like to promote that website in several postings
There is no word about what you claim in your post.
GaryHypnosis said:
I hope you are still within your 30 days. If so, take it back to the store where you bought it.
I read that Staples has told their employees to be very symathetic with their customers. So, if you bought it at Staples they may be willing to take it back. Especially if it was purchased as a Christmas gift. If you purchased it somewhere else, find a couple of articles describing that Staples has pulled these from their shelves and print those out and take them with you to the store. Let them know you talked to VS support and they are the ones who said to return it for repair. Then if you wait a few weeks you can buy another if support for Honeycomb comes through. From what I have read there are some issues with hardware and not all just software issues. Some credit cards double the warranty on anything you purchase so you may want to dispute the purchase with your credit card company if you cannot get warranty repair or replacement or refund for out of box failure.
Click to expand...
Click to collapse
Links please;
You claim to have read that staples employees are making exceptions - please substantiate
You claim to have read that there are known hardware issues - please substantiate
I have read all kinds of things too, but I am prepared to cite sources; please do the same.
Personal Experiences with G Tablet
My comments about the G Tablet are based on my personal experiences as well as posts I have read from other users and things I have read in XDA posts and on other sites when searching Viewsonic G Tablet as well as posts made by people on this forum who asked Viewsonic personnel at the CES show about availability of Honeycomb for the Viewsonic G Tablet.
At the bottom of this reply is the article that said Staples employees should process product returns with “empathy and understanding". I think I said sympaty instead of empathy, so please don't correct me for misquoting the article. Again, this was from several weeks ago and a lot has happened since.
I have not said that all G Tablets have hardware defects or that that the majority have hardware defects. I have not said that at all! However, to think that any company can put out thousands of electronic gadgets without some PC board manufacturing problems is ridiculous. There will always be some products that will have hardware issues or manufacturing issues. Sometimes small parts are poorly placed or poorly soldered by the automatic surface mount process used in most electronic maunufacture today.
I have read posts here on xda of people who have taken the G Tablet outside in cold weather and it would not boot. I have had that same experience. I took my G Tablet to the Doctor's office and when I turned it on in my car, it just flickered and would not boot. The temperature was about 36 degrees that day and the G Tablet had been inside a padded computer bag. Once the G Tablet warmed back up it operated fine. Please know that I also had my HTC EVO phone with me at the same time and it worked fine in the same temperature.
I read a post on xda from someone who asked the people at the Viewsonic booth as CES if Honeycomb would be available for the G Tablet and it was that poster who said that the booth personnel were non committal.
I read one of the posts from the VP of Viewsonic around December 20-23 and in that post someone asked him if Viewsonic had plans for the G Tablet and upgrades. Honeycomb was a rumor at the time and I don't think it was mentioned by name. The post also said something about the screen on the G Tablet. The answer from Viewsonic was that they were working on new products and thanks for hanging in with them. Their post was not too forthcomming and I think said they had no plans to upgrade the screen on the G Tablet. He hinted that higher resolution screens would be available for newer products. Please remember I read this about three weeks ago and if you want to know what he said word for word, look up the post. I think the VP's name is Adam Haim, but again that is from memory.
What makes me believe that Honeycomb may not be available from Viewsonic for the G Tablet is posts I read that indicatete that the requirements for using Honeycomb (from Google) require a higher resolution screen than the one in the G Tablet.
My post was not ment for G Tablets in general. It was to a specific person who said he had hardware issues with his G Tablet. Since I have had similar experiences with G Tablet and the VS tech support people, I can understand how he felt.
It seems to me that it would help his case when he goes back to the store to return his G Tablet if he has printed out information that clearly says Staples has pulled the G Tablet for "Hardware Issues". It does not matter weather there are hardware issues or not. Having the printouts in his hands while he is talking to the store personnel wouldn't hurt his chances of returning the device he says has Hardware Issues.
I hope you all kept your original box, and packing material. Beacuse, if you ever need warranty repair, VS web site says you must return your product in the original packaging with your original sales recipt. It also says if you have modified or repaired your gTablet you have voided your warranty.
My personal experience with the G Tablet are:
No response from the top half of the screen within the first three days of having the G Tablet. At that point I thought I had a bad screen. I called Viewsonic and the tech support person gave me a different phone number to call for a RMA.
The tech support person had said to me that they were not having any issues with the screen being unresponsive but I was the third person she had talked to that day with the same type of problem. Please note I had the tablet for three days and tech supports only option was to send it in for repair.
I found the solution for doing the screen calibration on xda and that fixed the problem. Other tablets and other pocket PCs and phones have a calibration self test where the user can calibrate the device. The G Tablet does not have that.
I had a problem early on with the G Tablet that caused forced closes with the G Tablet. I was able to clear the problem by doing the factory reset in setting and did not have to partition the sd card or other fixes, but it bothers me that Viewsonic doesn't have fixes for these.
It also bothers me that: I have read other posts (one was an answer from Roebeet) that said there is a reset button inside the G Tablet but that you have to open your case to get to the reset button, and thus void your warranty.
In my opinion (and you are welcome to your own) we should not have to void our warranty in order to install software (clockworks) to let us partition our SD cards (see other posts) when G Tablets fail to boot because partitons are or become screwed up (technical term).
I have also included the warranty for the G Tablet at the bottom of this overly long post. Notice that Viewsonic's name is not mentioned only gTab or gTablet.
"Staples has pulled the ViewSonic G Tablet from its shelves, citing manufacturing defects, according an Engadget tipster. Despite the fact that the tablet was featured in a recent circular and the store has no other tablets to sell to customers who want one, Staples has opted to send all of the existing stock back. Whatever management thinks is wrong with the G Tablet, it’s serious enough that they’re encouraging employees to process product returns with “empathy and understanding”, according to an internal document. There are no details on what these defects were, but considering the long list of issues cited in our review, it could be any number of things.
Read more: http://blog.laptopmag.com/staples-will-no-longer-sell-viewsonic-g-tablet-sends-stock-back-to-manufacturer#ixzz1AeCZoVlD"
PRODUCT WARRANTY
Any and all warranty obligations for this product are limited to the terms set forth herein:
(a) For a period of ONE (1) YEAR from the date of purchase by the original end-user purchaser, gTablet warrants that the gTablet is free from defects in workmanship and materials, complies with G Tablet's current published technical product specifications, and complies with applicable safety and regulatory standards employed in the homologation and regulatory grants for the product, if any.
(B) THIS EXPRESS LIMITED WARRANTY DOES NOT APPLY TO (I) ANY PRODUCT THAT HAS BEEN ABUSED, DAMAGED, ALTERED OR MISUSED BY ANY PERSON OR ENTITY AFTER TITLE PASSES TO CUSTOMER; (II) FIRST ARTICLES, PROTOTYPES, PRE-PRODUCTION UNITS, TEST UNITS OR OTHER SIMILAR PRODUCTS, (III) PRODUCT THAT HAS BEEN REPAIRED BY ANY PERSON OR ENTITY OTHER THAN G TABLET, (IV) CONSUMABLE PARTS SUCH AS BATTERIES AND PROTECTIVE COATINGS, (V) COSMETIC DAMAGE SUCH AS SCRATCHES, DENTS AND BROKEN PLASTICS, AND (VI) DEFECTS CAUSED BY NORMAL WEAR AND TEAR AND AGING OF THE PRODUCT. THE PURCHASER OF THE PRODUCT (CUSTOMER) SHALL BE LIABLE FOR ALL COSTS OR EXPENSES RELATED TO THE FOREGOING EXCLUSIONS TO THIS EXPRESS LIMITED WARRANTY.
(c) Upon the failure of a product to comply with the above warranty, gTablet’s sole obligation, and Customer's sole remedy, is for gTablet, at its sole option, to promptly replace or repair such unit using new or refurbished parts that are equivalent to new in performance and reliability and return it to Customer freight prepaid. Customer shall return products covered by the warranty freight pre-paid after completing a failure report and obtaining a return material authorization number from gTablet to be displayed on the shipping container. Customer shall bear all of the risk, and all costs and expenses, associated with products that have been returned to gTablet for which there is no defect found.
NO REPRESENTATIONS OR OTHER WARRANTIES. gTablet AND THE SELLER(S) OF THE gTABLET MAKE NO REPRESENTATIONS AND NO OTHER WARRANTIES OR CONDITIONS ON THE PRODUCTS, EXPRESS, IMPLIED, STATUTORY, OR IN ANY OTHER PROVISION OF THIS AGREEMENT OR COMMUNICATION WITH CUSTOMER AND SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT.
In the event of a warranty claim, the product must be returned in the original box with the original sales receipt.
I have Read
alphadog00 said:
Links please;
You claim to have read that staples employees are making exceptions - please substantiate
You claim to have read that there are known hardware issues - please substantiate
I have read all kinds of things too, but I am prepared to cite sources; please do the same.
Click to expand...
Click to collapse
I did not mean to say I know there are known issues. I was saying I have read that there are some other people who have reported hardware issues, or, that they believe there may be hardware issues. As far as Honeycomb goes, here are other people's opinions.
Please see this thread especially post #2.
http://forum.xda-developers.com/showthread.php?t=899127
http://www.gottabemobile.com/2011/0...tablet-to-require-dual-core-cpu-720p-display/
Please note this article uses words like may require and rumors are Honeycomb may require 1280 by 720 screen resolution.
alphadog00 said:
Links please;
You claim to have read that staples employees are making exceptions - please substantiate
You claim to have read that there are known hardware issues - please substantiate
I have read all kinds of things too, but I am prepared to cite sources; please do the same.
Click to expand...
Click to collapse
Please read this thread:
http://forum.xda-developers.com/showthread.php?t=890001
In my post I referred to Adam Haim. The VP of Marketing for Viewsonic is actually Adam Hainin.
I don't like to post information with a quoted source unless I have their actual post. I was able to find this and now I can post it with Mr. Hanin's actual words. The post was in xda on or about December 20, 2010.
Here is the quote from Mister Hainin:
"If we change the screen it would be in a new model we release... we would not replace it in the existing gTablet... any gTab enhancements or upgrades would be in the software, not the hardware. Don't want to start any unfounded rumors here!"
WantADroid said:
Please give us your inside info on the hardware problems.... I haven't found A thing to make me believe the G tab won't EVENTUALLY get Honeycomb.
Click to expand...
Click to collapse
Please see my long post. I don't know if these higher resolution screens will actually be a requirement for Honeycomb to run on the G Tablet or not. That is why I based my opinion as "I have read..." Also, the demo on The Xoom (The map of Bellagio) required a three or four finger "pinch" to get the map to rotate to 3D (the highlight of the demo I believe). Is the G Tablet capable of a 4 finger pinch or scroll? I think it only works in two Dimensions? AKA 4 finger operating system.
Please advise, thank you.
Early Honeycomb Specs: Please see post #2. These are other people's opinions, and thoughts.
http://forum.xda-developers.com/showthread.php?t=899127
Frrrrrrunkis said:
Do you have links to what you say you have read? I have experienced very minor hardware glitches, which can and will happen on an open source platform. Include the fact that this thing has the first ARM processor dual core and you've got a recipe for issues. The gTab is not a unit forthright meek and non tech people, but that doesn't necessarily mean there is a real problem.
I'm not saying you're wrong, but there would have been more news coverage on this.
Sent from my GTablet-TnT-Lite using Tapatalk
Click to expand...
Click to collapse
Here is a guy who had his G Tablet for 1 day and could not get it to boot. He had made no changes, no mods, no updates.
Please read this thread: http://forum.xda-developers.com/showthread.php?t=892098
Thanks, G.
Frrrrrrunkis said:
Do you have links to what you say you have read? I have experienced very minor hardware glitches, which can and will happen on an open source platform. Include the fact that this thing has the first ARM processor dual core and you've got a recipe for issues. The gTab is not a unit forthright meek and non tech people, but that doesn't necessarily mean there is a real problem.
I'm not saying you're wrong, but there would have been more news coverage on this.
Sent from my GTablet-TnT-Lite using Tapatalk
Click to expand...
Click to collapse
Here is an example of a guy who had his G Tablet for a few days at most and his left speaker won't play. That sounds (or doesn't sound) like a hardware problem to me.
I have made an effort to provide examples of what I think are hardware problems or at least QC problems. I hope these posts are enough examples of what I am talking about. Please let me know if you need more examples. However, I would like to go now, the home is serving cookies and milk and we are going to have a movie this afternoon.
Please read this thread: http://forum.xda-developers.com/showthread.php?t=900980
WantADroid said:
Please give us your inside info on the hardware problems.... I haven't found A thing to make me believe the G tab won't EVENTUALLY get Honeycomb.
Click to expand...
Click to collapse
wantadroid, it is interesting that you have not found a thing that would prevent the G Tablet from getting Honeycomb, but in another post you seem to think your G Tablet will be completly out of date in a matter of a few months...
"I look at it like this.... I paid roughly $400.00 for my tab(with tax). I understand that technology is moving SOOOO fast that my tab will be completely out of date in a matter of months. I bought my tab to have fun with, and part of the fun I want to have is to push it to see how far it will go. I guess in the end if I destroy my tab I will only be out the 400 bucks, but the other side of it is I can learn a helluva lot about rooting and flashing ROMS on an android device that I will(hopefully be able to) replace within a year."
We get it dude.You don't like Viewsonic and you don't like the G Tab. Return it or sell it on Ebay. All products have bad production runs. Even Uncle Steve has had issues with the iPhone. You can speculate all you want about what this tab may or may not get in the future. My D1 is running gingerbread right now and I haven't had an "official" release nor do I expect one.
Anyone received the transformer and keyboard bundle from Amazon.co.uk?
There were rumors that they will receive stock this week, but no news since.
i ordered it 31 March and still waiting.....i hope this week they will receive stock.
I had a chat with an amazon.co.uk rep yesterday asking about an updated availability date, after telling him that ASUS UK announced last week a very large quantity coming soon to Amazon and Ebuyer. The rep said that in their system they still have an availability date of the 1st of June. He also mentioned that the date shown on their website is the only date that should be considered by customers and that they don't endorse any other availability date announced by anyone, anywhere else. So unfortunately we can't do anything else than wait... It's a real pity as Amazon is the only online retailer delivering outside of UK at reasonable prices (Micro Anvika only accepts bank transfers in GBP and charges a small fortune for the shipping).
I placed my order with Amazon recently enough (24/4) but when word was coming out that just about every other retailer had stock I sent an e-mail to Amazon last Fri asking if they had any update on their expected delivery date. I also mentioned in my mail that Asus UK had said that Amazon were due to receive a shipment last week. The response I got was non-committal to say the least. Like many others, Amazon is my only real option for delivery to Ireland. Their response is below:
"Dear Colm,
Thank you for contacting Amazon.co.uk.
Further to your email, I apologise for the inconvenience caused.
However, I have checked our website and found that the item "Asus EeePad Transformer TF101 10.1 inch Tablet PC (nVidia Tegra2 1GHz, 1Gb, 16Gb eMMC, WLAN, BT, Android 3.0) with docking station and keyboard"is listed on our website that it will be released on June 1, 2011.
While we are confident that copies will be made available, we cannot provide more precise information about the fulfilment of the order. In light of this uncertainty, we will understand if you would prefer to cancel your order. As of yet we have made no changes.
However, please be assured that Amazon.co.uk will certainly keep trying to obtain this item for you and try to source it from wherever possible.
You may cancel un-dispatched items through Your Account, located at the top of any page of our website. Simply click on the link, enter your e-mail address and password, and click "Cancel items or orders". Here, you will be able to view your order history and cancel an order for any item that has not yet entered the dispatch process.
You would then receive an e-mail from us to confirm the cancellation.
I once again appreciate your patience and understanding in this matter.We are sorry that we haven't met that goal in this case and hope that you will give us another opportunity to prove the quality of our service to you in the future.
We hope that we have been of assistance. Thank you for shopping at Amazon.co.uk.
Warmest regards,"
Copypasta bulk for the win.
I was planning to order my TF from Amazon, but I'm thinking I might just save myself the hasstle and pick one up in PC World, if they ever stock the 32GB version.
I am thinking that Amazon.co.uk have to ship on June 1st or else lose practically all preorders they have received.
If you are going to postpone a dispatch date by that long then you would want to be fairly certain that
you are going to do things right the second time.
2 more weeks and we should have it on our doorsteps or the sh*t hits the fan for Amazon.
Place your bets
I see that now the pad only version is in stock on amazon.co.uk
So if you want pad only... get it while it lasts
I need to wait a little longer for the bundle. I am dissapointed by amazon on this order.
Hi I’ve had my zenfone 6 about a week now and the camera hinge has gone lose in the top left corner so even when closed it makes a buzzing noise if speakers turned up or you get vibration from texting currently tried to rma to have it repaired but ASU’s say they want it for an indefinite amount of time and the ASU’s store (ran by laptop outlet) had no interest in helping just sent a return for refund request anyone else had this or got it sorted I have tried to collaborate the camera with no fix
Terrible reply from Asus here for years I've brought there computer parts after this no chance guess I'll have to get PayPal to set up a return lovely device not with any real support
Dear Customer,
Thank you for contacting ASUS Support.
We apologize for any inconvenience caused.
My name is Nelvi and it would be my pleasure to help you the best way I can.
I have received an answer from level 2.
The repair will be conducted in normal time and it will fix the issue if you do wish to book the device you can do so via this link.
* Please note that service for out of warranty items & items that have customer induced damage is charged with a minimum of £45 for transport & logistics and the repair will be on top of that.
Please see below the link to the RMA application form for service request:
https://rma.asus-europe.eu/uk
As soon as your application is submitted, it will be queued in for review, following this, you shall have an email confirmation with RMA reference number. The RMA number is unique and can be used as a reference to check on your repair’s status. The RMA check service is also available online and you can do so by accessing the link below.
https://www.asus.com/uk/support/Repair-Status-Inquiry/?country=United Kingdom
Once you have your RMA number, collection will be booked with DPD and they would contact you via email/message or phone to confirm when your item is going to be picked up. Collections usually happen within 3 working days of receiving the email confirmation.
Once the item is collected, the carrier shall deliver it to a designated service center and the repair process will start.
Last but not least, please make sure to read the Terms and Conditions prior to submitting your online RMA application form.
In case you want to change your pickup/return date or address please contact us again, so we can assist you on the matter.
If you need any further assistance, please do not hesitate to contact us.
Kind Regards,
Nelvi_S
Asus Customer Service
Asus Technical Support Site: http://support.asus.com
Outside of a retailer accepting a unit for exchange / return, this is pretty common process for returns. They're not usually expedited even for newer devices