my god moblile fun the worst compnay ever
I sent a postal order to buy a PDA case on the third of jan>
Date 23 January 2006
Re: Cancellation of contract/complaint
On 03/01/2006, I ordered a
1 x O2 XDA Mini & MDA Compact Krusell Premium Leather Flip Case Product reference: 5248
From you, at a cost of 16.95 Inc postage
Shipping Method: Royal Mail Special Delivery
Guaranteed next working day by 1PM for orders received before 4pm
Shipping Cost: 5.00 GBP
Order total is 16.95 GBP
So I sent two postal orders via a value of 17:00gbp
The payment was made via mail order and sent recorded delivery,
Arriving and signed for on the 5th of January 2006,
Postal order 0738 354158 & 2398 836249 sent via recoded delivery
no DK 4124 4527 7GB
With the payment I enclosed a letter giving full product description with your product reference code and delivery/mailing address
As per your site’s guide I expected delivery within 2-3 working days,
3/01/2006 Ordered sent
5/01/2006 payment arrived and signed for at Mobile fun
8/01/2006 email
I emailed upon the 8th asking for an expected delivery date, I got no reply
11/01/2006 telephone call
I called upon the 11th and spoke to Tim or tom,
Who told me that definitely the postal order had never arrived to your place of business?
I then paid 2pounds for the royal mail to inform me, that it had indeed arrived on the 5th and was signed for by Victoria carling or curlan (they cud not make out the full lettering),
I called back to mobile fun speaking to ibby and asked if that was indeed a member of staff,
Which they assured me it was, suddenly the signature for delivery was found
But they had lost the postal orders,
I asked to speak to someone in authority and was put thru to Scott,
He then said he will sort the issue, and if the postal orders were not found he would send the goods as I had proof of delivery.
16/01/2006 telephone call
I spoke to ibby, who was unable to find me on the system at all,
I recalled and spoke to dean finally a polite and helpful person
He said sorry for all the treatment and assured me it would arrive on the 19th at the latest,
after a long call it was agreed that they would use someone else’s postal orders they had found to sort my order(seems they just have lost or misplaced stuff laying around eh) setting up a new order for the same goods with this refence number MF748648 and a follow up email to confirm
23/01/2006 telephone call
I had received no goods yet again; I called and spoke to Alan
Who then told me,
That you don’t have the goods in at all nor can you give me a date of stock arrival and that it was practice for staff to, inform customers that it will arrive shortly to avoid loosing the business by keeping a client in hope of a delivery.
Each time I have called mobile fun it’s been a 15-20 wait on the phone for an answer
Further more the staff doesn’t seem to have a clue how to process a postal order delivery,
At all times I was calm and very polite and offered any information that they needed,ypur company has given me the impression of total incompetence
And although the amount was a small fee, (thank god I wasn’t ordering my new .jasjar via your company, which iwas going to but not anymore),It was more the attitude and treatment I found bad,
I’ve never had to write before due to a customer service problem as im very laid back and realise things can happen
But after all this time and no goods & with such bad staff communication I feel ,if I was a manager and this is how things were run under my shift id be outraged, I would have offered an upgrade product in place for the time and hassle to keep customers happy and future business
However all I wish from your awful company is a full refund within
Next 7/14 days along with confirmation that the contract has been terminated.
My future pda and ipod needs will be meet with a capable company.
I will be shocked if I even get a reply.
If I don’t receive a refund within that time, I will be arriving in person it’s a small fee but that’s not the point, Also if I don’t receive a refund I will take legal action.
Bottom line is mobile fun cashed the postal orders and then left it as they were unable to supply the goods
A simple call or email on the 5th to say no stock available and offer a replacement product or refund that would have been fine.
I look forward to hearing from you on this matter
UPDATE:
STILL no sign of goods or refund or communication from yourself
12:55 2006-02-10, I called and spoke to Scott who put me on to manager, Alan Docherty.
His words were
“ive spoke to the accounts dept and they will 100% send out a refund on Monday (that being the 13th)and ill give you a ring then, if I don’t its cos im battered from the weekend,so just give me a call”
I suppose this kind of work ethic and attitude explains, why im getting such poor service.
In fact I think if I really pushed myself to give up and not bother in work, I may indeed be suitable for a position in your company. not sure about your working hours but very little seems to get done and the attitude is very laid back, but then again I actually like to take pride in my work and give a days work for a days wage.
Update: 2006-02-15
I had again left a reasonable time after the stated delivery, upon ringing yet again I was put thru to Mike,
Who was unable to tell me why I hadn’t received the refund but will look into the matter?
Yours sincerely,
[][]
if the money aint here by friday sod the amount by going down,i can describe how lax and off hand they are when i call,they almost laugh,they dont give a damn,
ok minor amount but youd think they would have some customer relations
imagine if that had been a 500 quid pda id ordered,man ill not trust these jokers again
seems im not alone
Not a good comapany I'm afraid mate
I ordered an unlock code for a tricky mobile once (I had been assured by everyone that it was not unlockable - but mobilefun offered a soloution )
The sent me a code - which was absolute rubbish - it was simply the shortcode for checking if there was an SP lock present
At the time the payment hadn't even been taken - so I sent them a mail telling them that the code was not even an unlock code so they had better not bill me
The following day , they took the money ! I mailed them about 6 times and then gave up (it was only £2.99 so I couldn't be bothered )
I have heard nothing but bad stuff about them
If you consider buying something from cnn.cn, the following information might be of interest to you:
1. The 31.1.2008 I ordered a replacement screen from cnn.cn.
2. The amount was charged to my PayPal account the same day.
3. Today, 28.2.2008 I have still not received the goods; the order is marked as "Processing" on the cnn.cn website.
4. I have sent five enquiring/reminding e-mails to cnn.cn, both via the form on their web site and to the [email protected] address. I have not received one single reply.
5. The so-called "Live-help" on the cnn.cn website is offline since several weeks.
6. When calling their customer support during Hong Kong business hours, an answering machine replies in (presumably) Chinese and hangs up without recording .
In short, my experience of cnn.cn is very bad and I recommend anyone tempted to use it to think twice.
In case the situation improves I will let you know.
So here's my experience with the Motorola warranty procedure. I was very impressed at how quick the experience went so I thought I'd share, in hopes of making it a little easier for anyone who needs to do this.
I bricked my Xoom doing stupid things with USB mass storage. For real for real brick. Just a word of warning, if your PC asks if you want to format something when you plug your Xoom in, you should just say no.
So, I tried to use the automated Motorola support page for the Xoom which turned out to be a nightmare. It kind of kept looping around and never gave me any clear instructions or end. So, I went to the support chat page (motorola-global-portal.custhelp.com/app/chat/chat_launch/), and said "Hi, my xoom is broken, will not turn on at all, and I want to send it to you to fix it, please. How do I do that?"
He gave me the option to go through the online stuff to submit a support ticket or to do it for me. I told them their website is broken and I would like him to do it for me. So, he gladly obliged and asked for some basic contact information and the serial number. (it's etched in the metal where the SD card slot is). I got an email saying the support ticket was submitted and a FedEx package the next day.
Inside was a prepaid overnight FedEx bag and a handy box/foam for shipping the xoom. Also, instructions on backing up everything before you ship it. I put my original receipt in the packaging and dropped it off at the nearest FedEx place. When I delivered it to the FedEx office, I asked for the tracking number because, you really never know- but they received it the next day and sent me a number to track the status of the repair online.
They didn't fix it; they sent me a refurbished one in return. It arrived literally two days later. This entire process took 4 days from chat to powering on a working Xoom. So, kudos to you Motorola, for having a warranty and support system that works so quickly!
Should you need to have your Xoom worked on (for anything that ISN'T liquid or software damage-- not covered), I would highly recommend you skip the online do-it-yourself Motorola support stuff, go directly to the chat and ask them to please submit a repair ticket for you. They're super-friendly and work from 9 a.m. to 8 p.m. CDT M-F. They also repair/replace accessories as long as they don't show signs of physical abuse. Hope this helps & thumbs up for customer service!
I can confirm that Motorola is doing a great job replacing faulty units.
About the online chat, this didn't work for me, when I reached first in line status, it just disconnected. Maybe they saw that I'm not in US?
How do you know that you received a refurbished unit?
The service invoice that was shipped back to me had the following line:
Refurb: REP_IW
From that I just assumed that it was refurbished.. I also assume it means replace, in warranty.
It's good to know that they're good about replacing things in other countries, too! Strange about the chat, though.. dunno!
I too had to use their warranty replacement service. I was so impressed by it. Everything was shipped via FedEx overnight. They were very kind and nice over the phone too.
I'm sold on their services. Going to recommend more Moto products from now on.
??
I see many people talk about bricking their wi-fi xoom... how is it that Moto just replaces them when sent in? I thought unlocking voids warranty?
3rd update: Contacted the fitbit support (again) and they say they have escalated once more to a higher tier. Contacted fitbit twitter which also claims that their higher support team is looking into this. For future updates, if you ever get in touch with someone named Da*** I, might be worth a shot trying to contact someone else.
2nd Update: When I asked fitbit to clarify the fact that I am out of pocket for my fitbit due to a mistake on their part they completely ignored my email and gave me the copy pasta bs about "not recycling it before you received"
1st update: I hate to beg for up votes but I would appreciate the visibility of this. Fitbit support has completely forsaken me. I followed everything they said and now they are refusing to send me a replacement. They said its impossible to issue a replacement unless they received the damaged fitbit. https://imgur.com/a/jpKOagw
/Back Story
That's right folks.
Do not. Don't recycle or dispose of your faulty fitbit until you actually received your warranty replacement. Story to follow.
My charge 3 had a problem so I contacted support and went through troubleshooting. Obviously it didn't work so I jumped through more hoops and a replacement order was made. Shortly after I received a confirmation.
You would assume all is well right? Wrong. I waited for almost a week for dispatch just to find out that my replacement was cancelled.
Back to fitbit support and only now do they tell me that they want me to send my faulty fitbit back to them. Problem is, I wasn't told about this during my prior communication with them. Being mindful of tech waste I have already chucked my faulty fitbit into electronics recycling. You see where I'm going with this?
Fitbit support then tries to insinuate that I was informed via email not to recycle until I received the replacement. This is obviously false. The email just provides a suggestion on what to do with your defective fitbit. After a long chat with the support staff they are now going to change the wording to make sure you don't dispose of it until you receive the replacement.
Now my fitbit is completely gone. Nada. They have however escalated this but I'm not sure how it'll turn out. Considering their sleep apnea promises have fallen flat so far as all.
TLDR. Fitbit issued me a replacement. They backtracked on it. Asked me to send the faulty unit back. I recycled mine. Now I'm stuck in limbo.
/End Backstory
https://www.reddit.com/r/fitbit/comments/b90u9e/psa_do_not_recycle_your_fitbit_until_you_receive/
Hi, it is normal to not recycle a product when we are in the middle of a process of waranty/exchange/repare we can when we have the replacement and even wait few time after, it is the logical process.
The phone looks great on paper, but it is not worth the risk of having to deal with such AWFUL customer service. Nubia shipped package without requiring signature and it was stolen as it was left outside as was away. They said it would require a signature. I'm now out of pocket for $500 and they are not responding to any of my attempts to contact them.
I originally placed an order for the Red Magic 3, but dispatch was delayed. I had to go away with work and I would not be at the address to accept delivery so I contacted support to attempt to cancel the order. Even though the order had not been processed, and had not yet shipped, I was ignored and the item was shipped while I was away.
When I finally received a response it was too late. They told me the item would require a signature and it would be returned to sender for a refund if rejected or unsigned for, but it was shipped WITHOUT requiring a signature. Because of this, it was delivered and left outside in public at my address. Which is ridiculous, as I live in a large complex right on the street in a very busy and dangerous part of the city. As there was nobody there to collect the package, it was left to sit there while I was away. When I arrived back, I discovered it had been taken.
Firstly, the item should have required a signature as it was a high value item and I live in a public area with a lot of foot traffic. I was told it WOULD require a signature. Customer service did not, and have not responded to any of my attempts to contact. The only response I received was when I requested a direct phone number to call, which they REFUSED to provide.
I'm now out of pocket. Save yourself the trouble. Don't buy it.
vardman said:
The phone looks great on paper, but it is not worth the risk of having to deal with such AWFUL customer service. I'm now out of pocket for $500 and they are not responding to any of my attempts to contact them.
I originally placed an order for the Red Magic 3, but dispatch was delayed. I had to go away with work and I would not be at the address to accept delivery so I contacted support to attempt to cancel the order. Even though the order had not been processed, and had not yet shipped, I was ignored and the item was shipped while I was away.
When I finally received a response it was too late. They told me the item would require a signature and it would be returned to sender for a refund if rejected or unsigned for, but it was shipped WITHOUT requiring a signature. Because of this, it was delivered and left outside in public at my address. Which is ridiculous, as I live in a large complex right on the street in a very busy and dangerous part of the city. As there was nobody there to collect the package, it was left to sit there while I was away. When I arrived back, I discovered it had been taken.
Firstly, the item should have required a signature as it was a high value item and I live in a public area with a lot of foot traffic. I was told it WOULD require a signature. Customer service did not, and have not responded to any of my attempts to contact. The only response I received was when I requested a direct phone number to call, which they REFUSED to provide.
I'm now out of pocket. Save yourself the trouble. Don't buy it.
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What problem are u facing. I think only way to keep this device alive is to flash the Chinese rom
Don't tell me you didn't used PayPal?
PS: in my case a signature was requested at delivery.
IMHO,you should approach the delivery company 1st instead of Nubia.........after all,their delivery guy left the package @ your doorstep without getting your signature.
roadworker said:
IMHO,you should approach the delivery company 1st instead of Nubia.........after all,their delivery guy left the package @ your doorstep without getting your signature.
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I thought so too, but I did. It was Fed Ex. They said I would need to contact the shipper as they sent the item without requiring a signature. The problem is they have never responded.
Nightpwish said:
Don't tell me you didn't used PayPal?
PS: in my case a signature was requested at delivery.
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I used PayPal, but as the order was shipped, it doesn't seem I can dispute. The problem is that the shipper did not request a signature, so it was left in public and the package taken. Now no response from Nubia at all. Never dealt with such awful customer service.
I'm sorry for your loss, man. Good luck getting your refund.
You should try summarizing your troubles into a nice tweet, companies tend to listen more when they know other customers are also watching, but don't be petty, gain the favour of the audience and you'll get the attention of Nubia
Sangyedorje said:
I'm sorry for your loss, man. Good luck getting your refund.
You should try summarizing your troubles into a nice tweet, companies tend to listen more when they know other customers are also watching, but don't be petty, gain the favour of the audience and you'll get the attention of Nubia
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Thank you buddy. I have done this. Hope for the best.
vardman said:
Thank you buddy. I have done this. Hope for the best.
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Post a link so ull get max attention and support from us
danishajaz said:
Post a link so ull get max attention and support from us
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Thank you! https://twitter.com/samsmithactor/status/1148536697568690177?s=19
It looks like I'm not the only one with problems dealing with them. I should have researched before purchasing.
vardman said:
Thank you! https://twitter.com/samsmithactor/status/1148536697568690177?s=19
It looks like I'm not the only one with problems dealing with them. I should have researched before purchasing.
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Glad that u did get their attention on the social network.
As much as I have every sympathy with you, there isn't a technical problem with the phone and it really looks like the issue is with the shipping company, Fedex. I would imagine that Fedex, although it is a large shipping, does get it wrong every once in a while, I don't see how that is Nubia customer service failing you.
Also, I had signature confirmation with my delivery. Have you confirmed with Fedex that it was shipped without signature confirmation? Also, there was no tracking?
I'm pretty sure that Paypal responsibility doesn't end at "seller shipped the item".
I would claim on Paypal in your place.
PS: the OP doesn't have a contractual relationship with the shipping company, no point in talking with them.
Any update on this would be appreciated
A-Team said:
Any update on this would be appreciated
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Still zero response or acknowledgement from Nubia support. Utterly dreadful support. It's insulting. I'm still without a phone and they still have my money.
I reported the stolen package to FedEX, they said a claim can be filed, but I would have to request the vendor/shipper to initiate it. Obviously, being that they refuse to respond, that's not an option. I tried to file a claim with PayPal, but Nubia challenged it as they could provide proof that it was delivered... but left outside. So they are able to respond, just not to their customers. The fact I had documented proof that they said the package would require a signature didn't make a difference. All the while, I see Nubia is still promoting their products and sending free phones out to "influencers," while ignoring hordes of paying customers who have experienced problems as I have.
A-Team said:
Any update on this would be appreciated
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Hello friend you send me a private message about a mi authorized account but i tried to answer but you choosed to not receive private messages, can you please change that so you can send me the account to test it please
vardman said:
The phone looks great on paper, but it is not worth the risk of having to deal with such AWFUL customer service. Nubia shipped package without requiring signature and it was stolen as it was left outside as was away. They said it would require a signature. I'm now out of pocket for $500 and they are not responding to any of my attempts to contact them.
I originally placed an order for the Red Magic 3, but dispatch was delayed. I had to go away with work and I would not be at the address to accept delivery so I contacted support to attempt to cancel the order. Even though the order had not been processed, and had not yet shipped, I was ignored and the item was shipped while I was away.
When I finally received a response it was too late. They told me the item would require a signature and it would be returned to sender for a refund if rejected or unsigned for, but it was shipped WITHOUT requiring a signature. Because of this, it was delivered and left outside in public at my address. Which is ridiculous, as I live in a large complex right on the street in a very busy and dangerous part of the city. As there was nobody there to collect the package, it was left to sit there while I was away. When I arrived back, I discovered it had been taken.
Firstly, the item should have required a signature as it was a high value item and I live in a public area with a lot of foot traffic. I was told it WOULD require a signature. Customer service did not, and have not responded to any of my attempts to contact. The only response I received was when I requested a direct phone number to call, which they REFUSED to provide.
I'm now out of pocket. Save yourself the trouble. Don't buy it.
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Hey I'm curious where you bought it from? I assume it was directly from Nubia. There are lots of other places to buy from so I can maybe try another but I'm in the US and I don't really want the global rom if possible. Also the NA version supports band 66 which Tmobile uses. Most people aren't having any problems so IDK what to think. Bad stuff happens with every company but their responses are indeed quite ****ty!
I know I'm jumping in kind of late, but I just started researching this phone.
At this point, I'd be looking at taking them to small claims court.
It's not Nubia's problem. This is between you and FedEx. They shipped your phone they have no control over anything after that.
FedEx allows the seller or buyer to file a claim. They typically cover upto $100 or the total value claimed for insurance. Typically takes a week. So what your saying FedEx told you makes no sense.
I would contact the Red Magic Facebook page. They respond fast and could probably get you a response from the right people.
I never had any issues with them. If then send a message in a day they typically respond. I ordered 10 full kits RM3's , cases, controllers, docks, ear buds to give away on my channel and I got everything. Packaged very well I had to sign for the package so I missed it and had to drive to FedEx to pick it up. And opened the box and they even threw in some free away and earbuds.