I really hope that no one else has hardware issues with their G-Tabs. Because as of right now. the only place you can buy them is ebay.
Every staples that i have called is sending their stock back to the manufacturer. And dont think you can call viewsonic technical support. because viewsonic doesnt actually handle warranty work with the g tablet, as i found out when i called. Apparently they only put their name on it and sell it.
So here i am getting the run around from everyone about where to go and the place where i need to call is closed. And they might not honor viewsonic's 1 year warranty on these tablets, and even if they did they might just send you something else (a new viewpad )or a refund.
So here is to hoping no one else has to deal with RMA's on our g tablets.
Sears and Office Depot carry them in stock.
Amazon has them in stock as well...
I noticed a Chinese site claims that they have all tablet in stock at manufacturer prices because they are close to many tablet manufacturers including viewsonic's Chinese OEM factory. Is that so? The link is, http://www.nowsupplier.com/category/android-tablet-c-52/
I bought mine at sears this week in el paso tx and they have 15 still in stock.
I hope you are still within your 30 days. If so, take it back to the store where you bought it.
I read that Staples has told their employees to be very symathetic with their customers. So, if you bought it at Staples they may be willing to take it back. Especially if it was purchased as a Christmas gift. If you purchased it somewhere else, find a couple of articles describing that Staples has pulled these from their shelves and print those out and take them with you to the store. Let them know you talked to VS support and they are the ones who said to return it for repair. Then if you wait a few weeks you can buy another if support for Honeycomb comes through. From what I have read there are some issues with hardware and not all just software issues. Some credit cards double the warranty on anything you purchase so you may want to dispute the purchase with your credit card company if you cannot get warranty repair or replacement or refund for out of box failure.
GaryHypnosis said:
I hope you are still within your 30 days. If so, take it back to the store where you bought it.
I read that Staples has told their employees to be very symathetic with their customers. So, if you bought it at Staples they may be willing to take it back. Especially if it was purchased as a Christmas gift. If you purchased it somewhere else, find a couple of articles describing that Staples has pulled these from their shelves and print those out and take them with you to the store. Let them know you talked to VS support and they are the ones who said to return it for repair. Then if you wait a few weeks you can buy another if support for Honeycomb comes through. From what I have read there are some issues with hardware and not all just software issues. Some credit cards double the warranty on anything you purchase so you may want to dispute the purchase with your credit card company if you cannot get warranty repair or replacement or refund for out of box failure.
Click to expand...
Click to collapse
Do you have links to what you say you have read? I have experienced very minor hardware glitches, which can and will happen on an open source platform. Include the fact that this thing has the first ARM processor dual core and you've got a recipe for issues. The gTab is not a unit forthright meek and non tech people, but that doesn't necessarily mean there is a real problem.
I'm not saying you're wrong, but there would have been more news coverage on this.
Sent from my GTablet-TnT-Lite using Tapatalk
Please give us your inside info on the hardware problems.... I haven't found A thing to make me believe the G tab won't EVENTUALLY get Honeycomb.
Geoowl said:
I noticed a Chinese site claims that they have all tablet in stock at manufacturer prices because they are close to many tablet manufacturers including viewsonic's Chinese OEM factory. Is that so? The link is, http://www.nowsupplier.com/category/android-tablet-c-52/
Click to expand...
Click to collapse
You clearly like to promote that website in several postings
There is no word about what you claim in your post.
GaryHypnosis said:
I hope you are still within your 30 days. If so, take it back to the store where you bought it.
I read that Staples has told their employees to be very symathetic with their customers. So, if you bought it at Staples they may be willing to take it back. Especially if it was purchased as a Christmas gift. If you purchased it somewhere else, find a couple of articles describing that Staples has pulled these from their shelves and print those out and take them with you to the store. Let them know you talked to VS support and they are the ones who said to return it for repair. Then if you wait a few weeks you can buy another if support for Honeycomb comes through. From what I have read there are some issues with hardware and not all just software issues. Some credit cards double the warranty on anything you purchase so you may want to dispute the purchase with your credit card company if you cannot get warranty repair or replacement or refund for out of box failure.
Click to expand...
Click to collapse
Links please;
You claim to have read that staples employees are making exceptions - please substantiate
You claim to have read that there are known hardware issues - please substantiate
I have read all kinds of things too, but I am prepared to cite sources; please do the same.
Personal Experiences with G Tablet
My comments about the G Tablet are based on my personal experiences as well as posts I have read from other users and things I have read in XDA posts and on other sites when searching Viewsonic G Tablet as well as posts made by people on this forum who asked Viewsonic personnel at the CES show about availability of Honeycomb for the Viewsonic G Tablet.
At the bottom of this reply is the article that said Staples employees should process product returns with “empathy and understanding". I think I said sympaty instead of empathy, so please don't correct me for misquoting the article. Again, this was from several weeks ago and a lot has happened since.
I have not said that all G Tablets have hardware defects or that that the majority have hardware defects. I have not said that at all! However, to think that any company can put out thousands of electronic gadgets without some PC board manufacturing problems is ridiculous. There will always be some products that will have hardware issues or manufacturing issues. Sometimes small parts are poorly placed or poorly soldered by the automatic surface mount process used in most electronic maunufacture today.
I have read posts here on xda of people who have taken the G Tablet outside in cold weather and it would not boot. I have had that same experience. I took my G Tablet to the Doctor's office and when I turned it on in my car, it just flickered and would not boot. The temperature was about 36 degrees that day and the G Tablet had been inside a padded computer bag. Once the G Tablet warmed back up it operated fine. Please know that I also had my HTC EVO phone with me at the same time and it worked fine in the same temperature.
I read a post on xda from someone who asked the people at the Viewsonic booth as CES if Honeycomb would be available for the G Tablet and it was that poster who said that the booth personnel were non committal.
I read one of the posts from the VP of Viewsonic around December 20-23 and in that post someone asked him if Viewsonic had plans for the G Tablet and upgrades. Honeycomb was a rumor at the time and I don't think it was mentioned by name. The post also said something about the screen on the G Tablet. The answer from Viewsonic was that they were working on new products and thanks for hanging in with them. Their post was not too forthcomming and I think said they had no plans to upgrade the screen on the G Tablet. He hinted that higher resolution screens would be available for newer products. Please remember I read this about three weeks ago and if you want to know what he said word for word, look up the post. I think the VP's name is Adam Haim, but again that is from memory.
What makes me believe that Honeycomb may not be available from Viewsonic for the G Tablet is posts I read that indicatete that the requirements for using Honeycomb (from Google) require a higher resolution screen than the one in the G Tablet.
My post was not ment for G Tablets in general. It was to a specific person who said he had hardware issues with his G Tablet. Since I have had similar experiences with G Tablet and the VS tech support people, I can understand how he felt.
It seems to me that it would help his case when he goes back to the store to return his G Tablet if he has printed out information that clearly says Staples has pulled the G Tablet for "Hardware Issues". It does not matter weather there are hardware issues or not. Having the printouts in his hands while he is talking to the store personnel wouldn't hurt his chances of returning the device he says has Hardware Issues.
I hope you all kept your original box, and packing material. Beacuse, if you ever need warranty repair, VS web site says you must return your product in the original packaging with your original sales recipt. It also says if you have modified or repaired your gTablet you have voided your warranty.
My personal experience with the G Tablet are:
No response from the top half of the screen within the first three days of having the G Tablet. At that point I thought I had a bad screen. I called Viewsonic and the tech support person gave me a different phone number to call for a RMA.
The tech support person had said to me that they were not having any issues with the screen being unresponsive but I was the third person she had talked to that day with the same type of problem. Please note I had the tablet for three days and tech supports only option was to send it in for repair.
I found the solution for doing the screen calibration on xda and that fixed the problem. Other tablets and other pocket PCs and phones have a calibration self test where the user can calibrate the device. The G Tablet does not have that.
I had a problem early on with the G Tablet that caused forced closes with the G Tablet. I was able to clear the problem by doing the factory reset in setting and did not have to partition the sd card or other fixes, but it bothers me that Viewsonic doesn't have fixes for these.
It also bothers me that: I have read other posts (one was an answer from Roebeet) that said there is a reset button inside the G Tablet but that you have to open your case to get to the reset button, and thus void your warranty.
In my opinion (and you are welcome to your own) we should not have to void our warranty in order to install software (clockworks) to let us partition our SD cards (see other posts) when G Tablets fail to boot because partitons are or become screwed up (technical term).
I have also included the warranty for the G Tablet at the bottom of this overly long post. Notice that Viewsonic's name is not mentioned only gTab or gTablet.
"Staples has pulled the ViewSonic G Tablet from its shelves, citing manufacturing defects, according an Engadget tipster. Despite the fact that the tablet was featured in a recent circular and the store has no other tablets to sell to customers who want one, Staples has opted to send all of the existing stock back. Whatever management thinks is wrong with the G Tablet, it’s serious enough that they’re encouraging employees to process product returns with “empathy and understanding”, according to an internal document. There are no details on what these defects were, but considering the long list of issues cited in our review, it could be any number of things.
Read more: http://blog.laptopmag.com/staples-will-no-longer-sell-viewsonic-g-tablet-sends-stock-back-to-manufacturer#ixzz1AeCZoVlD"
PRODUCT WARRANTY
Any and all warranty obligations for this product are limited to the terms set forth herein:
(a) For a period of ONE (1) YEAR from the date of purchase by the original end-user purchaser, gTablet warrants that the gTablet is free from defects in workmanship and materials, complies with G Tablet's current published technical product specifications, and complies with applicable safety and regulatory standards employed in the homologation and regulatory grants for the product, if any.
(B) THIS EXPRESS LIMITED WARRANTY DOES NOT APPLY TO (I) ANY PRODUCT THAT HAS BEEN ABUSED, DAMAGED, ALTERED OR MISUSED BY ANY PERSON OR ENTITY AFTER TITLE PASSES TO CUSTOMER; (II) FIRST ARTICLES, PROTOTYPES, PRE-PRODUCTION UNITS, TEST UNITS OR OTHER SIMILAR PRODUCTS, (III) PRODUCT THAT HAS BEEN REPAIRED BY ANY PERSON OR ENTITY OTHER THAN G TABLET, (IV) CONSUMABLE PARTS SUCH AS BATTERIES AND PROTECTIVE COATINGS, (V) COSMETIC DAMAGE SUCH AS SCRATCHES, DENTS AND BROKEN PLASTICS, AND (VI) DEFECTS CAUSED BY NORMAL WEAR AND TEAR AND AGING OF THE PRODUCT. THE PURCHASER OF THE PRODUCT (CUSTOMER) SHALL BE LIABLE FOR ALL COSTS OR EXPENSES RELATED TO THE FOREGOING EXCLUSIONS TO THIS EXPRESS LIMITED WARRANTY.
(c) Upon the failure of a product to comply with the above warranty, gTablet’s sole obligation, and Customer's sole remedy, is for gTablet, at its sole option, to promptly replace or repair such unit using new or refurbished parts that are equivalent to new in performance and reliability and return it to Customer freight prepaid. Customer shall return products covered by the warranty freight pre-paid after completing a failure report and obtaining a return material authorization number from gTablet to be displayed on the shipping container. Customer shall bear all of the risk, and all costs and expenses, associated with products that have been returned to gTablet for which there is no defect found.
NO REPRESENTATIONS OR OTHER WARRANTIES. gTablet AND THE SELLER(S) OF THE gTABLET MAKE NO REPRESENTATIONS AND NO OTHER WARRANTIES OR CONDITIONS ON THE PRODUCTS, EXPRESS, IMPLIED, STATUTORY, OR IN ANY OTHER PROVISION OF THIS AGREEMENT OR COMMUNICATION WITH CUSTOMER AND SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT.
In the event of a warranty claim, the product must be returned in the original box with the original sales receipt.
I have Read
alphadog00 said:
Links please;
You claim to have read that staples employees are making exceptions - please substantiate
You claim to have read that there are known hardware issues - please substantiate
I have read all kinds of things too, but I am prepared to cite sources; please do the same.
Click to expand...
Click to collapse
I did not mean to say I know there are known issues. I was saying I have read that there are some other people who have reported hardware issues, or, that they believe there may be hardware issues. As far as Honeycomb goes, here are other people's opinions.
Please see this thread especially post #2.
http://forum.xda-developers.com/showthread.php?t=899127
http://www.gottabemobile.com/2011/0...tablet-to-require-dual-core-cpu-720p-display/
Please note this article uses words like may require and rumors are Honeycomb may require 1280 by 720 screen resolution.
alphadog00 said:
Links please;
You claim to have read that staples employees are making exceptions - please substantiate
You claim to have read that there are known hardware issues - please substantiate
I have read all kinds of things too, but I am prepared to cite sources; please do the same.
Click to expand...
Click to collapse
Please read this thread:
http://forum.xda-developers.com/showthread.php?t=890001
In my post I referred to Adam Haim. The VP of Marketing for Viewsonic is actually Adam Hainin.
I don't like to post information with a quoted source unless I have their actual post. I was able to find this and now I can post it with Mr. Hanin's actual words. The post was in xda on or about December 20, 2010.
Here is the quote from Mister Hainin:
"If we change the screen it would be in a new model we release... we would not replace it in the existing gTablet... any gTab enhancements or upgrades would be in the software, not the hardware. Don't want to start any unfounded rumors here!"
WantADroid said:
Please give us your inside info on the hardware problems.... I haven't found A thing to make me believe the G tab won't EVENTUALLY get Honeycomb.
Click to expand...
Click to collapse
Please see my long post. I don't know if these higher resolution screens will actually be a requirement for Honeycomb to run on the G Tablet or not. That is why I based my opinion as "I have read..." Also, the demo on The Xoom (The map of Bellagio) required a three or four finger "pinch" to get the map to rotate to 3D (the highlight of the demo I believe). Is the G Tablet capable of a 4 finger pinch or scroll? I think it only works in two Dimensions? AKA 4 finger operating system.
Please advise, thank you.
Early Honeycomb Specs: Please see post #2. These are other people's opinions, and thoughts.
http://forum.xda-developers.com/showthread.php?t=899127
Frrrrrrunkis said:
Do you have links to what you say you have read? I have experienced very minor hardware glitches, which can and will happen on an open source platform. Include the fact that this thing has the first ARM processor dual core and you've got a recipe for issues. The gTab is not a unit forthright meek and non tech people, but that doesn't necessarily mean there is a real problem.
I'm not saying you're wrong, but there would have been more news coverage on this.
Sent from my GTablet-TnT-Lite using Tapatalk
Click to expand...
Click to collapse
Here is a guy who had his G Tablet for 1 day and could not get it to boot. He had made no changes, no mods, no updates.
Please read this thread: http://forum.xda-developers.com/showthread.php?t=892098
Thanks, G.
Frrrrrrunkis said:
Do you have links to what you say you have read? I have experienced very minor hardware glitches, which can and will happen on an open source platform. Include the fact that this thing has the first ARM processor dual core and you've got a recipe for issues. The gTab is not a unit forthright meek and non tech people, but that doesn't necessarily mean there is a real problem.
I'm not saying you're wrong, but there would have been more news coverage on this.
Sent from my GTablet-TnT-Lite using Tapatalk
Click to expand...
Click to collapse
Here is an example of a guy who had his G Tablet for a few days at most and his left speaker won't play. That sounds (or doesn't sound) like a hardware problem to me.
I have made an effort to provide examples of what I think are hardware problems or at least QC problems. I hope these posts are enough examples of what I am talking about. Please let me know if you need more examples. However, I would like to go now, the home is serving cookies and milk and we are going to have a movie this afternoon.
Please read this thread: http://forum.xda-developers.com/showthread.php?t=900980
WantADroid said:
Please give us your inside info on the hardware problems.... I haven't found A thing to make me believe the G tab won't EVENTUALLY get Honeycomb.
Click to expand...
Click to collapse
wantadroid, it is interesting that you have not found a thing that would prevent the G Tablet from getting Honeycomb, but in another post you seem to think your G Tablet will be completly out of date in a matter of a few months...
"I look at it like this.... I paid roughly $400.00 for my tab(with tax). I understand that technology is moving SOOOO fast that my tab will be completely out of date in a matter of months. I bought my tab to have fun with, and part of the fun I want to have is to push it to see how far it will go. I guess in the end if I destroy my tab I will only be out the 400 bucks, but the other side of it is I can learn a helluva lot about rooting and flashing ROMS on an android device that I will(hopefully be able to) replace within a year."
We get it dude.You don't like Viewsonic and you don't like the G Tab. Return it or sell it on Ebay. All products have bad production runs. Even Uncle Steve has had issues with the iPhone. You can speculate all you want about what this tab may or may not get in the future. My D1 is running gingerbread right now and I haven't had an "official" release nor do I expect one.
Related
Sears has run out of tablets at the location near my house.
I asked when they wil get more and this was his response
"Due to high return rates, I dont think we will be receiving any more."
But we was not totaly sure.
So now what? I just snagged one off amazon incase they get pulled there too. I'm getting a bit mad.
EDIT: I went back there on my way home and spoke to the manager. He told me that the employee was mis-informed. And now I feel Like a jerk cuase I might have gotten that guy in trouble. Oh well.
Picked up one yesterday at Office Depot. They even matched the Sear's sale price of $379. Immediately loaded VEGAn - with the new ROM this device ROCKS!
Not true... Many stores in my area have them and the ones that dont have dates for restock - 15 - 25 days on average...
I just called CS (for the second time today) and SEARS / Office Depot have not pulled the device, at least not yet. And allegedly an update is still planned for tomorrow. Allegedly.
My local Staples has definitely pulled it, even the floor model. They are all being sent back.
Engadget has an article about this... I'd love to know what the defect is/was...
Though if i could guess its the fact that it says it has adobe flash support right on the box and as we all know thats not true.
http://www.engadget.com/2010/12/18/viewsonic-g-tablet-pulled-from-staples-stores-manufacturing-de/
I called my Staples as well - it sounds like it's firmware related (as I expected). Not the crappy UI as much as things like the boot loops and FC's. Yes, it happens on stock, too.
And keep in mind that, with stock, users don't have XDA or clockworkmod to help them. I can't see how VS Customer Service can fix those issues since there's no way to wipe user data or redo the SD partitions.
Hopefully not the nivida problem again. I got burned by it 2 years ago (my HP laptop)...
roebeet said:
I called my Staples as well - it sounds like it's firmware related (as I expected). Not the crappy UI as much as things like the boot loops and FC's. Yes, it happens on stock, too.
And keep in mind that, with stock, users don't have XDA or clockworkmod to help them. I can't see how VS Customer Service can fix those issues since there's no way to wipe user data or redo the SD partitions.
Click to expand...
Click to collapse
Maybe, VS should include a XDA developer link in the custumer support site or the gtablet package.
Engadget HATES the G Tablet
The Engadget guys are becoming [email protected]#$ing pu$$ies, I agree for a normal user this tablet will be a BIG disappointment - GREAT JOB VIEWSONIC for screwing up!, but for advance users this is a decent tablet. It is just embarrassing to see both Samsung and Viewsonic screw up like this by going early to market with bad design decisions (7 inch tablets SUCK!!)
I am eager to see what the "manufacturing defect" Staples has uncovered!
Well this really sucks. I was very worried this was going to happen, once these retailers dump the product, I'm afraid that VS will dump it too. Therefore, all of us that still have the tablet and actually like it will be left without any type of support or updates from VS.
I will assume we will be OK with the development that goes on here, but it would be nice to have VS supply us with stuff. I guess we can use the stuff from the Vega and Z-pad. Any thoughts on that aspect?
rayden25 said:
Well this really sucks. I was very worried this was going to happen, once these retailers dump the product, I'm afraid that VS will dump it too. Therefore, all of us that still have the tablet and actually like it will be left without any type of support or updates from VS.
I will assume we will be OK with the development that goes on here, but it would be nice to have VS supply us with stuff. I guess we can use the stuff from the Vega and Z-pad. Any thoughts on that aspect?
Click to expand...
Click to collapse
I've ben concerned about this for weeks, now. Staples pulling it is bad enough, but if SEARS And Office Depot do the same then I will be very worried. And i think there's a possibility that it could happen. In 3 months, we could completely lose any support from VS.
But, as you said, zPad will hopefully be alive and well as well as the Vega. They have superior UI's and if they continue supporting it into 2.3 then we will be in pretty good shape. I would say that the possibility that VS will deploy a 2.3 firmware is low. But, again, maybe they will surprise me.
Ouch. Just saw this pop up on my newsfeed. As ViewSonic, what do you do now with all your early adopters? Do you offer to take back the units which were sold now that you are prematurely removing support and updates? Do you just write all those people off who bought your unit in November and are beyond their return window? Offer a trade-in allowance towards its successor?
Talk2Rider said:
Ouch. Just saw this pop up on my newsfeed. As ViewSonic, what do you do now with all your early adopters? Do you offer to take back the units which were sold now that you are prematurely removing support and updates? Do you just write all those people off who bought your unit in November and are beyond their return window? Offer a trade-in allowance towards its successor?
Click to expand...
Click to collapse
S.O.L.
**** outa luck
I don't know if you all remember, but the (Ipad) some problems when it came out also.
The difference seems to be the way that Apple vs. VS are reacting (dead silence for the latter), and how much leverage they have w/the resellers.
Just strange...
Jim
http://www.electronista.com/articles/10/12/18/viewsonic.gtablet.pulled.from.staples/
http://www.gottabemobile.com/2010/12/18/staples-pulls-viewsonic-g-tablet/
http://www.crunchgear.com/2010/12/1...et-recalled-staples-pulls-veiwsonic-gtablets/
Had to leave a comment on that crunchgear article. I believe the author is an apple fanboy with his statement "the first of the garbage tablets"...
Personally, this is part of the reason I paid for one of those accidental warranty extensions. Sears said that within two years I just need to call in and they'll send me the purchase price of the tablet (minus the warranty). So in a couple years regardless of what VS does, I still can get my money back. Basically a $50 lease for two years...
bousquet said:
Personally, this is part of the reason I paid for one of those accidental warranty extensions. Sears said that within two years I just need to call in and they'll send me the purchase price of the tablet (minus the warranty). So in a couple years regardless of what VS does, I still can get my money back. Basically a $50 lease for two years...
Click to expand...
Click to collapse
Off topic:
LOL... Jeremy Clarkson is my hero. That poor excuse for Top Gear USA sucks hard!
Viewsonic would have already killed/delayed the device if one hand knew what the other was doing. We are a very small percent of the Gtablets that are either sitting in a warehouse or in Christmas wrapping right now. The REAL fun kicks in on the 26th
I already posted and communicated to Viewsonic how they can manage damage control and PERHAPS turn this around. If they do not, Viewsonic's NA sales and operations planning meeting in the next few months will be "bloody". Tap UI dev will be dead to the business world and so probably will the marketing product management "team" for this device- IF they do not take proactive steps.
That said, if they dump most of the liability to the OEM and their proxy, VS may minimize their loss and simply shut shop on the product. Catch here will be their credibility in the tablet market will be destroyed.
bousquet said:
Personally, this is part of the reason I paid for one of those accidental warranty extensions. Sears said that within two years I just need to call in and they'll send me the purchase price of the tablet (minus the warranty). So in a couple years regardless of what VS does, I still can get my money back. Basically a $50 lease for two years...
Click to expand...
Click to collapse
Glad I did the same. I have a way out if I need it. I think zPAD and VEGA will go on and that will be more than good enough for the life expectancy of this gadget anyway... Long live Roebeet...!
Ok so the navy exchange is being retarded. Still thinks i have the transfprmer on order but i just got a email saying its discontinued any one else here of see that. Ill post the link when i get to work im driving to it now.
Dear Exchange Patron,
This email is in regards to your order for (X672H - TRNSFRMR TABLT DK BRN EEEPAD)
that you recently placed with us. Our supplier has informed us that the item has been discontinued. A full refund will be processed for this item. Please allow 3-5 business days for credit posting. We sincerely apologize for any inconvenience this may have caused.
If you have any questions or need further assistance, please contact customer service by phone at 1-800-527-2345 or via chat at www.shopmyexchange.com . Email replies must include your order number and contact information in order to receive a prompt response.
Respectfully,
Sheila Easter
Sr. Customer Service Tech
Marketing-Exchange Catalog /Online Store
Army & Air Force Exchange Service
Phone: 1-800-527-2345 Fax 1-214-465-2197
[email protected]
Visit our online store! www.shopmyexchange.com
Click to expand...
Click to collapse
Maybe because the TF101G is coming out. (3g model) (it's on their support site now)
or... tf102? Transformer 2 but most likely just a buggy system message.. But I doubt transformer 2 lol, icecream hasn't even been released on the "Nexus Prime".
hmmm i edited my OP to show what i got. i orded the 32GB 2 weeks before it came out.
the way etailers are undercutting the price, I would imagine the TF101 is past the curve in its lifecycle.
I doubt it's discontinued, the transformer sells very well. So I don't see why asus stops selling it. My guess is Exchange can't provide you with the device for some reasons, but said it's discontinued.
Newegg has it (or did two days ago) bundled with the dock for $50 off the full price. unless you're getting a better price through the exchange, just order it from the Egg.
Better not be
I just got me and my girl transformers for our birthdays and she got us the docks, and unless the 3g version is free its not for me I have enough wireless dollars going out.
Might just mean that they have discontinued carrying it especially in light of all the maneuvering (Multiple orders/ cancellations) that went on after initial release
It wouldnt make sense to discontinue such a popular product
This just worries me more about buying this, now :/. I was very interested in purchasing the Transformer but if something better is going to come out really soon then I won't bother.
It's so frustrating that I've come in at the time the current TF101 is becoming out of date. That's my own fault for not being current enough, I guess. Should the people who've wondered about buying (such as myself) hold off for a little while longer, perhaps?
There's always something better coming soon. And a Transformer is a good buy.
This doesn't mean anything, because their supplier is not necessarily Asus. Most probably some other 3rd party wholesaler and they must have discontinued selling it. That doesn't man the product is discontinued.
Just keep in mind that even if a product sells extremely well, if it's a low margin product like a tablet where a seller is only making a little profit to begin with, it doesn't take a lot of returns/swaps before it becomes an item a seller doesn't want to sell. How many posts have you seen here where people had returned a transformer 2, 3 or even 4 times to get a perfect unit? Although low margins/price don't mean that a consumer shouldn't expect a good unit, as someone who works for a consumer electronics retailer I can assure you that if any product bcomes a liability in terms of cost we stop selling it. Obviously although we pride ourselves on customer service we are ultimately in the business to make a profit, so regardless of how popular a unit is it has to pay its own way. This is especially true for a company selling on the internet, since the Walmart idea of having loss leaders doesn't work - people go to your site and buy what they need, they don't often add other higher margin items.
lathanub said:
This just worries me more about buying this, now :/. I was very interested in purchasing the Transformer but if something better is going to come out really soon then I won't bother.
It's so frustrating that I've come in at the time the current TF101 is becoming out of date. That's my own fault for not being current enough, I guess. Should the people who've wondered about buying (such as myself) hold off for a little while longer, perhaps?
Click to expand...
Click to collapse
There will always be something better. The Quad Core tablets are suppose to be arriving this fall I thought, so if you hold out until then that could be good. I got my Tablet back in June and am very happy with it.
Hell I am never satisfied though. I got a new Laptop (Sager) in May, Tablet (Transformer) in June, and now I want to build a new Desktop (custom build). If I do the desktop my wife is going to kill me!
I dropped my Sensation and the glass cover of the screen smashed so I sent it back for repair which I fully expected to pay for. What I didnt expect was for them to also charge me for a new Mainboard. I called to query this and was told that the the bootloader had been changed, they had to replace the MB to lock it again in order to provide me with a warranty for the repair.
I explained to them that I thought this was nonsense and I was not fussed about a warranty and just requested that the screen was repaired.
As the phone was dropped, I wouldnt have thought for a minute that the phone would be fixed under warranty so what is their beef?
Was there not a press release from HTC saying that they were going to remove S-On from new devices? Does anyone have a link to this?
I'm now left with the option of paying £260 for the repair or have it returned for £23 which I'm thinking of doing then selling it on ebay.
Pretty gutted and disappointed at HTC
They weren't going to remove S-ON, they have offered the ability to unlock the bootloader. 2 VERY different things
It does seem a bit rubbish they've done that, though. They shouldn't care what else is up with the phone if all you want to do is pay for the repair of the screen
Ah, that makes sense.
Yup, I'm pretty upset to be honest that they've got me over a barrel regarding repair.
de-v8 said:
Ah, that makes sense.
Yup, I'm pretty upset to be honest that they've got me over a barrel regarding repair.
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Click to collapse
I'm sorry to say that this isn't really anything new. My experience of HTC customer care in the UK is that they are absolutely awful from start to finish. At one point I swore I would never buy another one of their devices, but briefly owning an Acer and a Samsung revealed problems too.
If you search you'll find various complaints on XDA from people who have sent in phones with one problem only to find they have another on arrival despite careful packaging (the screen is suddenly broken, it is suddenly water damaged etc).
It might just be whoever HTC uses to do servicing and warranty work in the UK and not HTC themselves that are the problem. I don't know enough about this so I am only guessing, but I would suggest it might be worth trying to get hold of someone in HTC Europe/Worldwide and asking them to intervene on your behalf. Just emphasize that you only want to pay for the screen to be repaired and that if some gorilla has broken the main board whilst trying to replace it, that simply isn't your fault (I'm guessing that's what has really happened). Try emailing a tech site like Crave for some publicity? If HTC are insisting on charging everyone who sends in a phone with a broken screen which also has a custom ROM on it for a new main board.....well, that's just plain wrong isn't it?
My sentiment exactly.
I'm not expecting a warranty, although it would be alarming to get the unit back fixed to find another fault.
Surely the whole point is that I've requested a repair that I'm happy to pay for, they're demanding on a much bigger and unnecessary repair to fulfil it.
WRONG
I don't really understand why the firmware would need to be locked to guarentee a screen repair anyway? And why wouldn't they just flash new firmware to the existing phone - why would the main board need to be changed? People flash back to original firmware here all the time. It just doesn't smell right to me, but once again, I am FAR from an expert on the subject. You could just call their bluff and ask for the phone back and pay the return fee.
If you're in email correspondence with them and they haven't already done so in writing I'd ask them to put into writing why replacing the screen requires a new main board; why does new formware have to be flashed to the device to guarentee a hardware repair? Why can't the new firmware be flashed to the existing main board? I'd also exlpain as politely as possible that you are disatisfied with their explanation and ask them for a point of contact directly with someone at HTC to act as an ombudsman, or just tell them that you'll be contacting HTC directly to ask them to interevene.
Sounds like pure scam. It would be equivalent to dropping off your car for a windscreen repair and being told you need a new injection system because the exhaust has been modified. If you don't pay for the new injection system they can't fix the windscreen but you can have your car back unrepaired for $100 fee. Obviously the mechanic would be in court for fraud very quickly if someone took it to the police.
What we have here is some dodgy individuals preying on the general public, I can say this is not typical of HTC service in my country at least. I wonderful if they would even change the mainboard or simply flash an ruu and claim they had done so. Don't know what legal recourse is available in the UK but you should at the least report the matter to HTC global. These scumbags are after all damaging the reputation of the HTC brand and I'm sure that if they receive a number of complaints they will have to do something about the situation.
Sent from my Acer Iconia A500 using Tapatalk
Same story over and over...
http://www.google.co.uk/search?rlz=...id=chrome&ie=UTF-8&q=bad+htc+customer+service
bonesy said:
Same story over and over...
http://www.google.co.uk/search?rlz=...id=chrome&ie=UTF-8&q=bad+htc+customer+service
Click to expand...
Click to collapse
After reading some of those I'm glad I live in a country where that kind of behaviour is illegal under consumer protection laws. Looks like I was wrong when I said that sort of behaviour isn't normal of HTC worldwide. It appears the only reason HTC behave here is that they would get murdered by the legal system, not to mention the negative publicity attached to that.
Sent from my Acer Iconia A500 using Tapatalk
dr.m0x said:
After reading some of those I'm glad I live in a country where that kind of behaviour is illegal under consumer protection laws. Looks like I was wrong when I said that sort of behaviour isn't normal of HTC worldwide. It appears the only reason HTC behave here is that they would get murdered by the legal system, not to mention the negative publicity attached to that.
Sent from my Acer Iconia A500 using Tapatalk
Click to expand...
Click to collapse
It's really weird because we have a pretty robust Sale of Goods act over here, but even that doesn't sem to count for that much these days. In theory goods have to be fit for purpose and, in theory, last a certain length of time - if not, a consumer should be able to return the item for a refund. These days however, even in retail stores, if something fails outside of 28 days many places insist on having it repaired. Online retailers often insist that one sends a phone back to the manufacturer for repair if it fails after a month which simply isn't right.
We're also fairly well known for putting up with higher prices in the Uk than other parts of Europe and the rest of the world. It's bizarre, but we just seem to take c**p from our retail sector here in the UK, whether it be cars, phones or tvs.
You'd think bad publicity would force the likes of HTC to really raise their game, but it just doesn't seem to (although, unfotunately, the fact that de-v8 has actually managed to get hold of HTC customer support more than once IS an improvement; way better than my experiences in 2008/9).
Tech journalists over here don't help us either. So many just hype the hell out of everything and get on board with the marketing claims manufacturers make about a new chip or a CMOS sensor and don't point out obvious discrepancies or flaws. Well, sometimes they do so belatedly by saying 'oh yeah the HTC Touch Pro always was dog slow because the VGA res. screen and TouchFlo always was too much for the SoC. Of course, a year earlier they had claimed it change one's life for the better ; )
Obviously this doesn't help de-v8 as his scenario is slightly different as it was a paid repair in the first place, but he's clearly being fleeced.
Should have replied sooner.
HTC offered me a full repair free of charge. It pays to stand your ground!
Sent from my HTC Sensation using TapAtalk
Hi,
I recently bought a used Nvidia Shield tablet that happened to be a deactivated one with a Y01 batterie for which the former owner already initiated the replacement process. It was described as being defective and that it suddenly went off and cannot be turned on again and might be used to get replacement parts. No word about the bad battery, the recall and the initiated replacement.
As I've seen such power off situations with my Tegra Note 7 I thought that might be repairable and so I bought it (somtimes my Tegra Note turnes off and cannot be turned on again).
After reading a lot in this forum and understanding what device I have, I don't know if I should keep it or try to return it to the seller. Beside the fact if it is possible that some clever folks find a way to make it usable again (and hopefully I would be clever enough to follow that procedure), I am not sure if I want to own a device with hazardous battery.
What do you think? Is it worth keeping this devide and hoping, that there is a way to make it usable again?
Regards
Sven
It can't be resuscitated without tools only Nvidia has. And it you did wake it up, it might possibly start a fire. Which insurance may not cover since the defect is known.
I would not suggest keeping it.
Sent from my SGH-M919 using Tapatalk
How did you acquire the tablet? If it was on eBay or some other online site, it is illegal to knowingly sell recalled items which that person obviously did. Contact the site you bought it on, and file a complaint that you were sold a defective recalled item, and you may get a refund.
I second, get a refund.
You paid for a working tablet, not a broken one.
EowynCarter said:
I second, get a refund.
You paid for a working tablet, not a broken one.
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Click to collapse
No he paid for a broken one... But it still should be illegal to knowingly sell a recalled tablet that has been replaced.
Well anyway the battery is easily replaceable, so that is not even the problem, the problem is really that the device is locked.
There is some blahblahblah that someone could revive a locked nvidia shield from the recall, but it probably is a BS, no idea.
Get a refund as fast as possible. Is not allowed to sell a recalled tablet.
As far as exploding goes, the chance is very small (4 from 80.000), so keep the tablet and follow the forums here. Something might come up one day that would bring it back to life
As the tablets age, that "4 reported incidents" is sure to rise. Also, there have been lots of other incidents not as severe but still due to problems with the battery (swelling etc.).
Get a refund, but keep in mind you can't ship the tablet back without special permissions, at least not in the U.S. and many other countries. The box they give us to send in the return one is specially lined, and contains the appropriate markings, and the airbill they give us accounts for the special status of the battery.
If you don't drop the tablet off at a recycler/disposer of electronics, at least take the battery out and drop that off.
Hello all,
There are multiple reports of the screen on this phone failing. When customers file an RMA and send their phone to customer service to get it fixed under warranty, ASUS attempts to blame the customers even when their phones are in pristine condition.
________________
Update 5/22/2019
After weeks of emails and forum posts with ASUS, 3 out of 5 customers have been able to get ASUS to repair the screen at no cost. So if you're dealing with this issue, don't give up!
Proof ASUS used fake photos to avoid honoring their warranty:
https://forum.xda-developers.com/rog-phone/help/zs600kl-screen-dead-t3915901/page3
________________
If your phone's screen fails:
If you're able to return to the seller that would be your best option. 30 days with Amazon.
---- https://www.amazon.com/gp/help/customer/display.html?tag=detailedview-20&nodeId=201840590
File an RMA https://www.asus.com/us/support/article/818
Post a new thread on ASUS ROG Customer Support Forum https://www.asus.com/zentalk/forum.php?mod=forumdisplay&fid=433
---- Include link to this thread and photos of your phone
Post a link in this thread of the thread you've started on the support forum and I'll add to the OP.
Take many pictures of your phone and back up your data (if you can) before you send it in to get fixed.
If they don't honor their warranty leave a one-star review at Amazon and Newegg.
If they don't honor their warranty write to tech websites and forums about your experience.
If they don't honor their warranty take legal action.
---- https://www.usa.gov/consumer-complaints
---- https://www.consumer.ftc.gov/articles/0252-warranties
Here is a blog post on this issue:
https://piunikaweb.com/2019/05/02/a...orm-inside-for-many-rma-denied-in-most-cases/
Here are links on ASUS's support website on this issue:
https://www.asus.com/zentalk/thread-268611-1-1.html
https://www.asus.com/zentalk/thread-264701-1-1.html
https://www.asus.com/zentalk/thread-271050-1-1.html
https://www.asus.com/zentalk/thread-272455-1-1.html
https://www.asus.com/zentalk/in/thread-270274-1-1.html
Here are links on XDA's website on this issue:
https://forum.xda-developers.com/rog-phone/how-to/consumer-alert-asus-refused-to-fix-t3933078
https://forum.xda-developers.com/rog-phone/help/defective-screen-idea-cost-to-repair-t3878297/amp/
https://forum.xda-developers.com/rog-phone/help/zs600kl-screen-dead-t3915901
https://forum.xda-developers.com/rog-phone/how-to/extremly-frangile-t3927664
Here is more on ASUS not honoring their warranty:
https://www.amazon.com/gp/aw/review...20&ie=UTF8&filterByStar=one_star&pageNumber=1
https://www.reddit.com/r/legaladvice/comments/6tlxr9/ma_asus_not_honoring_warranty/
https://community.spiceworks.com/topic/242843-why-i-will-never-buy-asus-products-again-after-today
https://www.youtube.com/watch?v=WPHhxzCc7sg
-
What can be done about this? I went out and bought a cheap phone just to hold me over. But I spent a lot of money on my ROG phone and had it for only four months before the screen went bad. I am so angry about how I am being treated, I am loosing sleep.
Before this happened I had a positive impression of ASUS. I have purchased ASUS computer equipment. I was a loyal customer. And this is what ASUS has done with my loyalty . . .
MichaelCaditz said:
What can be done about this? I went out and bought a cheap phone just to hold me over. But I spent a lot of money on my ROG phone and had it for only four months before the screen went bad. I am so angry about how I am being treated, I am loosing sleep.
Before this happened I had a positive impression of ASUS. I have purchased ASUS computer equipment. I was a loyal customer. And this is what ASUS has done with my loyalty . . .
Click to expand...
Click to collapse
I posted links to this thread on ASUS's support forum. It makes me mad that they are treating their customers this way. It is obvious that there is an issue with their screen and unfair that they are blaming the customers for it. I'm hoping that this thread helps; if it doesn't we'll look at what legal action can be taken.
I have a new idea. If ASUS doesn't honor their warranty then we could write to CNET, Engadget, and even XDA editors about this issue. Sometimes bad press is an incentive for them to do what is right.
Edit: If you haven't already, If you have an option to leave a review from where it was purchased, I would write a negative review. Also report to BBB.
If these don't work then we take legal action.
I'm a philosopher, and thus well-schooled in logic. I can say this: It's absolutely amazing that ASUS can use identical photographs as evidence to claim both that my phone has severe damage, and that it has only cosmetic damage--whichever argument it needs to try and get me to pay them more money. It has severe damage for the purpose of denying warranty coverage; it has only cosmetic damage for the purpose of denying a damage in transit claim. The gall of these people . . .
Please see the reviews on Amazon. Several customers report being victimized by the same tactic discussed here: ASUS claiming a screen defect is "CID" and holding the phone hostage for $400+.
This has to stop. Consumers are supposed to be protected from this kind of abusive and illegal practice.
https://www.amazon.com/gp/aw/review..._1?ie=UTF8&filterByStar=one_star&pageNumber=1
One of the one-star reviewers states that ASUS informed him, EVEN BEFORE HE SENT HIS PHONE IN, that the screen was not covered under warranty. This is additional evidence that it is ASUS policy to prejudge ALL screen failures as CID.
This company is despicable and deserves to go out of business.
Another similar story:
https://forum.xda-developers.com/rog-phone/help/defective-screen-idea-cost-to-repair-t3878297/amp/
---------- Post added at 10:52 PM ---------- Previous post was at 10:49 PM ----------
And another:
https://www.asus.com/zentalk/in/thread-270274-1-1.html
This scheme by ASUS to blame a ROG Phone screen defect on customers is rampant. Do we have a lawyer who is willing to take on a class action lawsuit?
MichaelCaditz said:
Do we have a lawyer who is willing to take on a class action lawsuit?
Click to expand...
Click to collapse
Not a lawyer, but I found these two websites that might help:
https://www.usa.gov/consumer-complaints
https://www.consumer.ftc.gov/articles/0252-warranties
Tesla74 said:
Not a lawyer, but I found these two websites that might help:
https://www.usa.gov/consumer-complaints
https://www.consumer.ftc.gov/articles/0252-warranties
Click to expand...
Click to collapse
My invoices are coming from Fremont, CA, so it looks like I'll also be filing a complaint with the California Attorney General.
https://oag.ca.gov/consumers
There are also consumer advocate shows on radio and television. Those could be quite embarrassing to ASUS.
https://www.nbclosangeles.com/consumer-form/
https://abc7news.com/7onyourside/
I just received an email from ASUS "CEO's office" saying that my phone will be repaired free of charge. Now I will wait to see when and what I receive back from ASUS service center.
Asus Inner display broken without physical damage
Hi have brought the Asus ROG Phone on 14 Jan 2019. while i was playing PUBG , Suddenly my phone was blackout and i have checked that inner display cracked without physical damage. I couldn't see single scractch on the outer glass.
But when I was check with service centre and they are saying this will not be comes under warranty and they were also saying silly answer like inner display might be get damaged because of finger impression and placing the phone inside pant pocket.
RMA NUMBER: INUIK40199
I was shocked about the answers from technician. so ASUS company has manufacturing cheap, weak display for the permium phone.
my friend has advised me that don't go for ASUS ROG phone , it has cheap and week LED display but i didn't listen that.
Can you please help to escalate team.
Please see the below link as many of the buyers has been facing the inner display broken issues, now tell me that is ur Asus ROG PHONE has weak and poor quality display
samshak01:
As you have noted this is a common problem with ROG phone. So far ASUS has not acknowledged this problem and it is attempting to collect fees of approximately half the cost of the phone for repairs. Until such time as ASUS decides to fix this defect under warranty, each user is on his or her own to argue for warranty service.
[email protected] said:
Hi have brought the Asus ROG Phone on 14 Jan 2019. while i was playing PUBG , Suddenly my phone was blackout and i have checked that inner display cracked without physical damage. I couldn't see single scractch on the outer glass.
But when I was check with service centre and they are saying this will not be comes under warranty and they were also saying silly answer like inner display might be get damaged because of finger impression and placing the phone inside pant pocket.
RMA NUMBER: INUIK40199
I was shocked about the answers from technician. so ASUS company has manufacturing cheap, weak display for the permium phone.
my friend has advised me that don't go for ASUS ROG phone , it has cheap and week LED display but i didn't listen that.
Can you please help to escalate team.
Please see the below link as many of the buyers has been facing the inner display broken issues, now tell me that is ur Asus ROG PHONE has weak and poor quality display
Click to expand...
Click to collapse
If you haven't already, I highly recommend posting on the ASUS support forum. Reference this thread. If you do send your phone in, take a lot of pictures of it first and back up your data.
Please post your ASUS support forum thread here and I'll add it to the OP. The more we document that this is a problem the better it is for us.
ASUS will be releasing ROG Phone 2 soon.
https://www.digitaltrends.com/mobile/asus-rog-phone-2-news/
I've updated the OP with more information. :good:
They got me, too
I'll just post what I posted on Zentalk. But here is the link to my Zentalk post that has the ridiculous pictures added to it:
https://www.asus.com/zentalk/ww/thread-272455-1-1.html
What follows is what I posted in the thread minus photos:
This is happening to me right now. This is the second time my screen has done this. This first time ASUS fixed it no problem. This time ASUS sent two pictures back from their service department stating the screen was cracked from 'impact damage'. Note that the screen is not cracked, the glass is fine. The LCD UNDER the glass is somehow cracked.
When I sent the phone in the screen was completely dead with a very short crack on the right side of the LCD under the glass. I'm talking maybe a quarter inch. They sent a picture back with TWO cracks going all the way across the screen! That was not how I sent the phone in to them! Further, I babied that phone. I NEVER dropped it and never abused it. I was watching TV, looked at my phone, then put it in my pocket. About a half hour later I looked again and there was a spot the size of the pad of my pinky finger that had gone dark and rainbow colored around the edges of the dark spot. As the hour progressed the screen progressively died as I just sat and helplessly watched, not even touching it. It's the EXACT way it died the first time.
The picture of the 'impact damage' is a joke. I had to look extremely hard to see any irregularity in the picture, and I don't see how that would have caused the crack, or how it would have even happened IN MY POCKET. Further, I had the case on it from day one THAT I BOUGHT FROM ASUS. I have never taken it off. I followed all their directions for shipping, bought their shipping label, I did everything I was supposed to do and now somehow my phone is MORE damaged than last time I saw it, and they are trying to say I somehow damaged it via 'impact'?? No! I had my wife look at the picture and she seriously doubts that's even my phone! She doesn't think the crack is even in the same place! I never even thought about taking pictures of my own phone, who thinks about doing that? But my 'dispute' just ended in an e-mail stating physical damage isn't covered by warranty. The guy on the phone asked if I had any pictures of my phone from BEFORE it was damaged. My phone is my camera, how am I supposed to take a photo of my camera with my camera, and why would I do that to begin with?
There is no way this was done by physical damage!! And now they want me to dish out 400 dollars? I can't afford that! Anybody have any ideas? If I can't get it fixed under the warranty like it should be, especially since it would be IT'S THIRD SCREEN, then I'll just have to dish out the extra cash and buy a new Razer Phone 2. I don't see another option here. If I pay the 400, this will more than likely happen again and then I'll have to go through this whole mess all over again. And to think this whole time I was braggin up ASUS to everyone, showing off the phone. All my PC parts are ASUS. I guess if this doesn't get fixed, I'll have learned my lesson there, too.
I've yet to hear anything from ASUS and they still have my phone. Just to update you all. I'll update the other sites I've posted on as well.
Just heard back from Customer Loyalty and they won't fix it without the 400 dollars. This, they said, was after they lowered the cost of fixing it. So i told them if they are refusing to fix their faulty product to just send it back to me so I can use it as a paperweight, and I'll notify all the appropriate forums, websites, and reviews on Amazon, Newegg, XDA, Zentalk, and warn family and my entire department about using ASUS for anything. I'll be looking elsewhere for all my PC hardware now, also. Apparently my favorite company is now being run by people that have no care for product quality and customer loyalty. Sorry, everyone. I was hoping ASUS would come clean and fix their problem. Clearly I was wrong. I'll be sending everyone over to Razer from now on for gaming phones.
rodfranklin0311 said:
Just heard back from Customer Loyalty and they won't fix it without the 400 dollars. This, they said, was after they lowered the cost of fixing it. So i told them if they are refusing to fix their faulty product to just send it back to me so I can use it as a paperweight, and I'll notify all the appropriate forums, websites, and reviews on Amazon, Newegg, XDA, Zentalk, and warn family and my entire department about using ASUS for anything. I'll be looking elsewhere for all my PC hardware now, also. Apparently my favorite company is now being run by people that have no care for product quality and customer loyalty. Sorry, everyone. I was hoping ASUS would come clean and fix their problem. Clearly I was wrong. I'll be sending everyone over to Razer from now on for gaming phones.
Click to expand...
Click to collapse
Thanks for the update. Too bad this is happening. I'll add a link to your thread in the OP.
Bad Services By Asus
Ohh Asus is such a bad company.. i wanna go for iphone but, apple os system is so crap full with limitations and also customer service always ask alot money.. me too havin bad day with the 1st day i bought that Rog phone.. Luckily after 1week i got my phone back from asus service center.. I don't know what they do to my phone, at least my phone not auto reboot again when i plug in that aero active cooler fan.