Hi everyone,
Phone was working absolutely fine, until I turned it off normally and put it in my bag earlier on today. I turned it on around an hour later and when I entered the code it suddenly came up as incorrect. I know that this is most definitely the correct code, and even when I've tried entering other codes they have also come up as incorrect. I have used the soft-reset several times, but I'm still locked out, and I will only do a hard reset as a -last- resort.
I want to find out if there is a way to: hack/crack the passkey for WM6.5, and if not, if there is a way to completely back up the internal memory or just PIM information when the phone is either on or off.
If anybody can help me, please do... I've never had this problem happen to me before. Phone is a HTC Touch Pro 2, stock Windows Mobile 6.5 ROM.
Thanks.
Do a hard reset on your phone. it has to be completely off, if it isn't take out the battery then put it in again and hard reset with the vol, dpad, and power button pressed down.
Omnichron said:
Do a hard reset on your phone. it has to be completely off, if it isn't take out the battery then put it in again and hard reset with the vol, dpad, and power button pressed down.
Click to expand...
Click to collapse
I know that I will probably have to do this, but is there anything at all I can do to backup the internal memory of the device beforehand?
And the TP2 doesn't have a d-pad but I know how to hard-reset it anyway, if it comes to that.
Related
Help! I cannot hard reset after my touch screen stopped working. Have tried pressinn gps and internet buttons, then pressing reset and keeping hold of gps and internet but device just soft resets. Would leaving the battery out do the same thing?
Alternative hard reset
Hello mate,
You say your screen isn't working but can you still use the keys and scroll wheel to navigate around the software?
If so, open the start menu and navigate to 'settings', 'system' and select 'clear storage'.
Make sure that you've removed your SD card before you do this.
It will perform a hard reset for you.
Lom
I'll try it but I think it asks you to input 1234, which I can't do without the keypad working!
Yes you do have to enter 1234 so I am totally stuck and ready to try the big hammer reset.
Can anyone help?
alternative!!
use my mobiler
this application will let u use ur ppc thru ur pc
i mean u can share n control ur ppc screen thru desktop
link
http://www.mtux.com/
Cheers Mate!
Tried what you suggested but i got a message on the screen with a yes no box to install and couldn't get the button to operate using the wheel or any hardware key!
I've put my sim card in my magician and I think I may have to send the polaris back. Bet they'll say its my fault and will want paying to fix it.
I'm going to try leaving the battery out for a while to see if that will "force" a hard reset. I know I havent bashed it as it stopped working just after a phone call which is why I think hard resetting will sort it.
Tried your suggestion on my magician: nice bit of software!
The hard reset prompt is done by the bootloader, no installed software can affect it, simply because it isn't loaded yet.
Anyway, for the unlikely case of the digitizer hardware not being reset by bootloader, try removing the battery instead of pressing the reset button. Yes, thats right, remove the battery while the unit is operating, as rude as it sounds, and reinsert it while holding the GPS + Internet buttons.
It will, of course, prompt you to enter the 1234, but the touch screen should be initialized by the bootloader. If it still wont work - RMA the unit, your digitizer is faulty.
It still wouldnt hard reset so it probably is a hardware fault. looks like its going back.
Anyone else had a similar issue?:
Sent it back to HTC in Milton Keynes where thet diagnosed a duff touchscreen and replaced it under warranty. The service was very fast and hassle free. Well done HTC!
First thing I did after sprite restore (they reload with a fresh ROM) was to install my mobiler as suggested above. No worries if the screen doesn't work now.
Thanks for your help guys!
When I turn on my device (TP) it ALWAYS asks me to align the screen and to config the calender and time, and also it asks me if I want to put a lock on it. (However the startup video does NOT show)
This is really annoying! Because I hade soft resetting or turning of the device, because I know I need to do that align and configs again!
I've hard reseted my device once, and before I hard resetted my phone, it wasn't like this! Is there a way to turn this of?
Just out of intrest, do you loose any data when you startup. Examples are other Windows settings, contacts, messages, history etc?
sorry, double post
Just to be clear, are you properly aligning the screen? I had to talk a geeky mate of mine through the process. He was briefly tapping the screen and the cursor wasn't moving around the screen as it should. I had to explain that you have to keep the stylus pressed gently on the screen over the little cross until it moves to the next position. Repeat at each position.
Sorry if I'm teaching you to suck eggs.
Uhmm, No I don't loose any data (settings or anything)
Also, yes I align the screen correctly I guess. I do it just as you tell me
But it's like, when you first got the phone, You first installed the WM (I don't) Then you align the screen (This I have to do) Then it asks you to tell it what time it is (This I also got to do every time i turn off and on my device) Then it asks if you want to have a code lock, you can skip or press next to make a lock (This I also have to do, And YES, I have tried to make a password and then just delete it afterwards) Then it tells you to type in PIN code (I also got to do this, but this is nothing I want removed hehe) Then lastly it auto configurated what network you use (For you guys ATT and sprint maybe, I got NetCom - Also this I do NOT have to do)
Please help me! hehe
Really annoying that I need to config this setting each time I restart my Cellphone
Has i always been this way? Have you not had the phone long?
It sounds like you didn't hard reset your phone after you either turned it on for the first time, or flashed a custom ROM.
I bet a hard reset will work, if not then it sounds like a hardware problem. Like back in the old days before WM5 if your battery died, thats it it would wipe. This is because the memory in the phone is volitile. Your phone might not be keeping the settings or supplying enough power.
Try a hard reset first, this usually solves most problems like this
marcd said:
Has i always been this way? Have you not had the phone long?
It sounds like you didn't hard reset your phone after you either turned it on for the first time, or flashed a custom ROM.
I bet a hard reset will work, if not then it sounds like a hardware problem. Like back in the old days before WM5 if your battery died, thats it it would wipe. This is because the memory in the phone is volitile. Your phone might not be keeping the settings or supplying enough power.
Try a hard reset first, this usually solves most problems like this
Click to expand...
Click to collapse
As said, I got this phone for christmas, I turned it on, and had to set it up, I did, and when I restarted the phone I did NOT have to set it ut again!
After 1 month I hard reseted it (Because of a bad program which ruined my dailpad) and now I have to set up the phone EACH TIME I turn it on!! (I do not have to install WM or config the Network)
OK, so I've Hard Reset my device again, works perfectly now!
I started haveing issue with the device last night, the phone app was locking the phone up, i tried restoring from my sprite, but it didnt work.
I got it to a point where it workied, but for some reason it lost all my contacts and email settings.
Well I said screw it, ill just hard reset and start from scratch, after a soft reset, it hung on the "Touch Pro" screen withthe red text at the bottom, then just sits there.
If I hard boot it does the same thing.
any ideas?
go into bootloader and then flash a new ROM there.
Hold Volume down and reset. You will go to bootloader. Plug in USB and flash from there. No need to sd flash.
it will not go past the touch pro screen, still sitting like that now. I cannot even turn it off, just reset it and get back to the same spot.
did you take out the battery for a time? but you do that on your own risk... for me that doesnt sound good ...
greetz
Boris
Yep, the best I have been able to get is plugging the phone in and getting it to constantly reset itself.
BRICKED!
New ohone in the mail, hope to have it tomorrow,
Now, do I use my old sprite back up from a week or so ago, or start from scratch?
BD
best is to begin new, but for me that would take 1,5 days cause i know nothinh about UC; thats why i restore my spb backup... with differen Romeos version i had never problems ... take the rom upgrade mode...
Greetz
Boris
Once I get to the bootloader screen, how do I flash the rom?
What is the latest stock rom and what is best link to download?
I finally got to the hard reset warning screen. It says press "send" to reset. Everywhere else (including manual) it says to press "volume up". Anway, I pressed and released "send" but nothing happens. It seems frozen on teh warning screen. Or does it take a few minutes to hard reset.
PLEASE HELP!!!!!
Did you tried the method with settings => system => "Speicher löschen" ( in german; "eraze memory" or something like that in english) => input 1234??
Greetz
Boris
I sent mine back, it did nothing.
hard reset
i had to hard reset my htc touch pro as well because i unistalled a program and it wiped out like half the stock programs. this is what i did....
1). make sure you back everything up that you have on your phone.
2). shut off your phone
3). hold the volume down button and the enter button at the same time. (enter button is the big cirle center button)
4). while holding those two buttons in, press and hold the power button on the top until the popup appears on the screen. then just follow the steps and your phone should be like brand new again!!
Funny thing I did it the first time and it worked like a charm. But now i'm having trouble in doing it again?? any suggestions?? anyone???
I'm not sure how many people, if any, have experience with this phone, but I'm taking a shot in the dark because I am completely out of options here. The phone is similar to the Cect M88, and the other Cect iPhone-clones available, although I'm not sure how similar the button layout is.
I installed PCM Keyboard last night, and all was working fine until this afternoon, when all of a sudden, my phone wouldn't wake up. I ended up having to pull the battery in order to get it to restart, but then it wouldn't boot past the Windows Mobile screen (the first one - didn't even make it to the second screen).
After several attempts to hard reset (top volume button + camera button + power button), I was able to get it reset, but even though active sync was running, folders weren't showing up properly on the phone itself. I did a soft reset, and folders then showed up, but this time active sync wouldn't load on the phone. Several more soft resets did nothing, but I kept trying, and finally... the phone froze up again to the point where it hung on the Windows Mobile screen again. Now, despite all attempts, I can't even get it to hard reset. When I push all buttons from an off state, the screen will turn blue (which seems to indicate some kind of resetting is going on since it normally goes straight to the WM screen) and then a few seconds later, the Windows Mobile screen will come up and hang. I've tried every combination of buttons possible, and I've tried hard resetting probably a good 20-30 times since this happened. I've removed the SIM card, removed the SD card... I've basically tried hard resetting seemingly every way possible, and yet it still will not reset and load up WM 6.0 pro like it should.
Any ideas on how I can get this thing to at least move past the WM screen? If I'm totally unable to hard reset, what would be the next best course of action? Since this is an off-brand phone with no support or any kind of warranty, are there repair places out there that can restore the OS? Is that something I can do myself? (Phone didn't come with any software or anything.) I'm at a loss here... I really don't want to end up with a $200 blue flashlight/paperweight. I know I took my chances when I bought it, but well... this stinks.
worked
hey man i know its old and hopefully you still have your phone.. ok what you need to do is let the phone die completely so you may have to keep the blue screen on and keep turning it on till your phone does this like you i have hard reseted serveral time to no avail but when the phone died i took out the battery plugged it in to the wall charger placed the battery in the phone let the red led light by the camera light up then i turned it on and before the screen could show the splash i did the hard reset phone is aye ok !! hope this helps man.. your post helped me..
eric
Hey guys
I woke up this morning because I got a message. Opened it and then replied. Went to shut the screen off but the backlight remained on. So I just did a soft reset. Now the bootloader comes up and says no Image file.
What do I do?
You could try download a custom splash screen, put it on your SD and start up in bootloader mode, and then flash the new boot/splash screen
Hope this fix your problem
i figured the "image file" its looking for was the ROM?
hehe ofcourse, sry for the post before, my head is a bit screwed... i have been working on getting win 7 and NBH Utility to work together the last 2-3 days xD.
well then reflash the rom using the same method... you have Hard-SPL right?
the latest NRG is working like a charm
Bowdowntozoltan said:
Hey guys
I woke up this morning because I got a message. Opened it and then replied. Went to shut the screen off but the backlight remained on. So I just did a soft reset. Now the bootloader comes up and says no Image file.
What do I do?
Click to expand...
Click to collapse
Were you accidentally pressing volume down when you soft reset? That's what it sounds like to me. Maybe vol. down is sticking, for whatever reason. Does another soft reset get you out of the bootloader? Somehow, I doubt that your rom just up and walked away.
no i don't think i was on volume down. and no soft or even hard reset will even work. the bootloader tri color screen pops up and flashes white real quick and says "no image file" and then goes back to the tri color screen.
so i to flash it via SD card correct?
Have you tried pulling the battery for a bit? I still wonder if you have a sticky vol down button. Replace the battery, then push power. If you're still in bootloader, then you can either flash off your card or through usb.
how do i flash it via USB? just plug it in and run the rom install?
reflashed a new rom. nothing. still sits in bootloader mode.
ok so what based on what i'm searching ive found a couple things. I pm'ed a guy, and saw something about jumpspl. But apparently this is an app that goes on the phone? because windows xp wont run it? theres not a lot out there on jumpspl so i dont have a clue. should I retry flashing hard spl?
Hold on; your sig now says you have a tilt. But you've flashed a raphael rom to it? Flash a stock rom to it with the proper spl. You should ask mskip what to do in his Kaiser-flashing thread. This does not sound good. Did the phone actually work with the wrong rom on it?
Man, from what I've read about Kaisers, they are very delicate phones. If you flashed a raphael radio to it, it's deader than Michael Jackson. Are you sure you don't have a fuze? You gotta own a fuze, and not a tilt.
its a fuze sorry i have no idea why it says tilt.
Not quite sure why, but the phone is working again...
My $ is on a stick vol down key, and I'm riding that horse to the bank!
scratch that, it broke again. how can i fix the stuck down key? is volume down and reset like wipe the device?
if the phone had the volume down key "stuck" then it would constantly turn down the volume would it not? its fine when i can acutally get the phone to boot, but i shut it off and started it back up and it did it again. i have a feeling it has something to do with the wall charger, because i reset it multiple times before i put it there, but once i charged and reset, it died.
Yeah, that's true. I say I think that's the problem because holding volume down and soft resetting sends you into the bootloader. If your sd card doesn't have a raphimg.nbh in its root, you'll get the 'no image' error message. Then, if you try to soft reset, but vol down is still somehow stuck, you'll never get out of bootloader. That's why I suggested pulling the battery earlier. When you power back on, it should just boot up normally like after a soft reset, but I might be wrong about that.
It's just not normal to randomly go into bootloader when you soft reset (and to stay there). Clearly, the phone is picking up the 'go into bootloader' signal somehow or other. Maybe it's not the physical button, but there's just some sort of bug that makes the phone think the button is being held down when you soft reset. Bummer, whatever it is, I hope you get it sorted out.
You might want to bite the bullet and hard reset. If you have some weird bug (and not a physically stuck down button) this should solve it. I bet you can hard reset ok. Hold vol down and the d-pad button and soft reset. You have to continue to hold down both buttons for a couple seconds after you soft reset. Then press vol up at the prompt.
I have hard reset a few times. I think I'm going to try not to turn off the phone unless i have to. i reset it a few times yesterday even after plugging it in for a little and its still good. i'll try it again when i get home because i need my phone during work.
thanks for your help!