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Searched many a thread and can't find an answer to this. I've been able to successfully switch back and forth between USB charging and mounting the phone as a disk drive. I literally haven't changed anything important on my phone or computer today; I think I remember uninstalling a task manager this morning but that's about it. But this afternoon plugged it in, and the pop up asking what method to use (charging/sync/disk mount etc) came up as usual, (I have charging as default) and selected USB disk drive, and nothing changed! My laptop made the usual disconnecting/plugging in noise it makes when you put something in the USB ports, but this time my disk drive didn't automatically pop up. Instead, I was greeted with a "USB Device not recognized" message. What the hell?
Tried restarting the computer and phone several times, same results. Tried with debugging mode enabled and disabled; tried pulling the battery/sim/sd card out; the pop-up asking which USB method to use comes up everytime on my phone when I plug it in, but if I have disk drive selected it only charges.
Using Win7 64bit, I then tried to try uninstall and reinstall the HTC Sync drivers by going into "Uninstall Programs" on my computer and manually uninstalling both the "HTC BMP USB Driver" and the "HTC Driver Installer" that remain on my computer from when I rooted. When I tried clicking on and uninstalling either of them, I get a pop up error saying "Error opening installation log file. Verify that the specified log file location exists and is writable." No idea what that means. I decided to try re-installing HTC sync, and then uninstalling HTC sync, hoping that the reinstallation would fix the drivers. Well now, I have HTC sync on my computer and that too now is uninstallable, it too gives me the "error opening installation log file" error when I try and uninstall it.
PLEASE HELP ANYONE?!!?
ManImCool said:
Searched many a thread and can't find an answer to this. I've been able to successfully switch back and forth between USB charging and mounting the phone as a disk drive. I literally haven't changed anything important on my phone or computer today; I think I remember uninstalling a task manager this morning but that's about it. But this afternoon plugged it in, and the pop up asking what method to use (charging/sync/disk mount etc) came up as usual, (I have charging as default) and selected USB disk drive, and nothing changed! My laptop made the usual disconnecting/plugging in noise it makes when you put something in the USB ports, but this time my disk drive didn't automatically pop up. Instead, I was greeted with a "USB Device not recognized" message. What the hell?
Tried restarting the computer and phone several times, same results. Tried with debugging mode enabled and disabled; tried pulling the battery/sim/sd card out; the pop-up asking which USB method to use comes up everytime on my phone when I plug it in, but if I have disk drive selected it only charges.
Using Win7 64bit, I then tried to try uninstall and reinstall the HTC Sync drivers by going into "Uninstall Programs" on my computer and manually uninstalling both the "HTC BMP USB Driver" and the "HTC Driver Installer" that remain on my computer from when I rooted. When I tried clicking on and uninstalling either of them, I get a pop up error saying "Error opening installation log file. Verify that the specified log file location exists and is writable." No idea what that means. I decided to try re-installing HTC sync, and then uninstalling HTC sync, hoping that the reinstallation would fix the drivers. Well now, I have HTC sync on my computer and that too now is uninstallable, it too gives me the "error opening installation log file" error when I try and uninstall it.
PLEASE HELP ANYONE?!!?
Click to expand...
Click to collapse
So you tried reinstalling it without trying to uninstall first, as in, installing *over* the current installation?
Is the version you're trying to install the newest one available?
You're logged in/running as admin, right?
Have you tried tracking down the installation log file it's having a problem with, as in, where it's looking for it/why it's not finding it in whatever location it's expecting it?
Sounds like the typical cryptic Windows bull**** that drives me nuts when it happens.
Just throwing some other ideas out there. I haven't run into this type of trouble since I've been on win 7 64bit, its actually been better with these types of problems than previous versions of Windows.
I have had this happen once. A restart of the phone solved it for me. If you have a card reader for the SD card, you could see if your computer will recognize it through the reader. It's also possible removing and re-installing the card will fix your issue.
Sent from my Inspire 4G using the power of the dark side.
I was able to finally uninstall HTC Sync, and the two HTC drivers. Then I installed HTC Sync that I downloaded from this site
http://www.htc.com/us/support/inspire-att/downloads
So now my computer has sync and the 2 HTC drivers installed again. Logged in as admin. Have restarted my phone a billion times. It recognizes the micro SD card if I remove it from the phone and put it in a reader.
Have you tried other ports on the laptop? Have you tried other devices in the port you plugged the phone into like a digital camera? Do you have access to a desktop to load the drivers in and see if it mounts? When you load the drivers it will load drivers first then ask you if you want to install htc sync. You can cancel out there and it won't install sync and the drivers will be installed just fine. Find another cable and see if that helps. Those would be what I would try.
Well when something like this happens I resort to rolling the system back to when it worked to see if that fixes things.
If you have system restore enabled roll it back a day and see if that helps. Open control panel in the search type system restore and there you can select it and see if you have any restore points. Restore the system back and see if it fixes it. If not and you tested the ports with another device and tried a different cable there very well could be an issue with the device.
Get a dropbox account and backup what ever you need to that and do a factory reset on the phone would be a last resort. I would keep the phone plugged in to a charger and use wifi for that if it comes down to it. If you are just needing to get something on the phone you can always use dropbox and then a file manager on the phone in the mean time till things get sorted.
I have used an app like this in the past and it works wonders. I hope you have a wifi connection at the house.
https://market.android.com/details?id=com.lyy.softdatacable&feature=search_result
These are all the steps I would have taken if an issue like this arose for me.
Tried all 4 of my USB ports, none of them work. All four of them work with other USB devices. I don't have access to another computer right now to try and see it it'll mount there yet. If it DOES work on another computer, is that better or worse than if it DOESNT? System restore isn't an option, unfortunately.
I'll try a factory reset as a last resort if it doesn't work on another computer. As far as using dropbox, what's wrong with using Titanium backup? Isn't dropbox just for data (which is stored on my SD card, and therefore not affected by a factory wipe/reset?) Or are you saying I need to wipe both my phone and reformat my microSD?
I tried using a different microSD card (that works in a reader) in the Inspire, and it too doesn't recognize the disk drive. Does this narrow down the problem to the phone? Is this a physical problem, or is it something that could potentially be fixed with a wipe and hard reset?
If your computer recognizes the SD cards, then it would seem to be the phone. A full wipe and hard reset is probably the next step. Good luck.
Sent from my Inspire 4G using the power of the dark side.
Tried a hard reset. Well, I went to Settings --> SD & Phone Storage --> Factory data reset --> Reset phone (erase SD card was unchecked)
Same problems. Was this method thorough enough? Or do I need to tinker with completely erasing everything off of the phone including the rom, via clockwork mod recovery?
ManImCool said:
Tried a hard reset. Well, I went to Settings --> SD & Phone Storage --> Factory data reset --> Reset phone (erase SD card was unchecked)
Same problems. Was this method thorough enough? Or do I need to tinker with completely erasing everything off of the phone including the rom, via clockwork mod recovery?
Click to expand...
Click to collapse
I have seen this very issue onllnot only on the Inspire but the captivate as well. Seems windows 7 has an issue with these drivers. What I did to fix it was this. 1. Uninstall all diver related software. 2. Reboot PC. 3. download the driver package from HTC. 4. plug in phone and go to device manager. 5. Manually select the drivers for it. Not saying it will work for you but it did for me when I was running Windows 7 premium 64
zelendel said:
I have seen this very issue onllnot only on the Inspire but the captivate as well. Seems windows 7 has an issue with these drivers. What I did to fix it was this. 1. Uninstall all diver related software. 2. Reboot PC. 3. download the driver package from HTC. 4. plug in phone and go to device manager. 5. Manually select the drivers for it. Not saying it will work for you but it did for me when I was running Windows 7 premium 64
Click to expand...
Click to collapse
Thank you, but can you please elaborate and be a little more specific on steps 3-5? I don't want to download the wrong driver package... is it this one? http://www.htc.com/us/support/inspire-att/downloads
And how do I manually select the drivers in device manager... how do I know what drivers to select? Thanks!
By any chance have you tried a different cable?
I've had this issue when I used cheap cable I got on eBay. It would still charge the phone but my laptop wouldn't see it. Tried a different cable and issue was gone.
Sent from my Inspire 4G using XDA App
I actually haven't been able to test the simplest solution by trying a different cable yet, since this is my first phone with microUSB ( I have approximately 759247892 miniUSB cables lying around the house from my past 10 HTC phones) so I only have the one microUSB cable. It is the OEM cable that comes with the wall charger though, but it would be sweet if it was just a faulty cable. Are you strongly recommending that I don't buy a cheap one off of ebay, and instead go to a brick and mortar store and buy a ATT/BestBuy/Fry's Electronics/Wherever one for twenty bucks or whatever they are charging these days? I will if I have to, but I'd obviously rather not... would you recommend a specific cable brand off of newegg?
ManImCool said:
I actually haven't been able to test the simplest solution by trying a different cable yet, since this is my first phone with microUSB ( I have approximately 759247892 miniUSB cables lying around the house from my past 10 HTC phones) so I only have the one microUSB cable. It is the OEM cable that comes with the wall charger though, but it would be sweet if it was just a faulty cable. Are you strongly recommending that I don't buy a cheap one off of ebay, and instead go to a brick and mortar store and buy a ATT/BestBuy/Fry's Electronics/Wherever one for twenty bucks or whatever they are charging these days? I will if I have to, but I'd obviously rather not... would you recommend a specific cable brand off of newegg?
Click to expand...
Click to collapse
I think a cheap cable should be fine though the shipping was a little long. I needed a new car charger when I switched from the iPhone and it came with 5 cables. Only one gave me that issue. One note to take into account well maybe it was just the ones I bought but the phone always charged at USB speeds with the cheap cables. If I used the OEM itwould read it as AC and charge much faster
Sent from my Inspire 4G using XDA App
Yeah I had a cheap car charger for this phone for about a week while waiting for the oem htc one to arrive in the mail, and it would charge at usb speeds, it'd ask me if I wanted to disk drive/charge only/etc...plugged into a car. Since then I received my oem car charger and it works great and that slow charging/prompt went away. I guess I'll invest in another cable, I'm bound to need more anyway. Hopefully it's that simple.
Sent from my Desire HD using XDA Premium App
Well, I got a new OEM HTC micro USB cable to test, and I am having the same problems, so it's not the cable.... any other suggestions? Is there any difference in doing a data reset vs going into clockword mod and doing a FULL erase of the device and then reinstalling a rom? I have yet to try testing if it'll work on another computer as well...
I suggest doing a full wipe in cw. Find another computer and load the drivers on that and try it. If it doesn't mount then its the phone and you will have seek att for a replacement
I have this problem and I don't even care anymore...lol gave up on it. Nothing fixed this problem. So I just try insertting the plug multiple times to make it work.
EDIT:
I've tried
Reformatting my computer
Trying it on different operating systems(XP, vista, 7)
3 Different USB cables for smartphones.
Reinstall HTC DRIVER
New SD card and reformatted SD card.
Tried multiple roms
completely re-root the phone.
All these never fixed it. Somethigg must be wrong inside of my phone.
Sent from my Desire HD using XDA App
I would definitely try another computer first. Still does it, full erase on cwm. Still persists, factory reset the darn thing. Finish the process of elimination before factory reset. As I have worked at 2 different Toyota dealers in Memphis, if a car had a problem that had multiple solutions, they would try all the easy solutions first before using the last resort solution. Imo, a factory reset is a last resort solution. If that still doesn't help, restore to stock and s-on the punk, and warranty the thing out. It sounds more like a phone hardware problem than anything else. Hope it helps!
Sent from my Inspire 4G using XDA App
ZeroRilix said:
I would definitely try another computer first. Still does it, full erase on cwm. Still persists, factory reset the darn thing. Finish the process of elimination before factory reset. As I have worked at 2 different Toyota dealers in Memphis, if a car had a problem that had multiple solutions, they would try all the easy solutions first before using the last resort solution. Imo, a factory reset is a last resort solution. If that still doesn't help, restore to stock and s-on the punk, and warranty the thing out. It sounds more like a phone hardware problem than anything else. Hope it helps!
Sent from my Inspire 4G using XDA App
Click to expand...
Click to collapse
Its been 5 months since I got this phone, do I still get my warranty if I S-ON and stock rom. Best to use Hack kit v11 to return to stock?
Sent from my Desire HD using XDA App
SO i have a issue, suddenly my phone has these two issues, it lights up randomly and everytime i make or receive a phone call and i answer my phone it goes directly to speaker phone... i did a full wipe 1.5 and re installed a new rom and still has these issues. any help or ideas? Really feel it has something to do with the locations app, seeing how it keep randomly pops up... any suggestions this is getting really annoying
You may have to manually do a full wipe and then reinstall. From clockwork do these steps
1. Wipe data/factory reset
2. Go to advanced and wipe dalvik.
3. Go to mounts and format system. 4. Install Rom of choice
If you still have issues after this then it may be something on your SD card. Backup music, pics and anything else from SD card and format it as fat32.
Make sure as well to read the forum that you got the Rom from and make sure its not a known issue.
Sent from my Inspire 4G using XDA App.
Gizmoe said:
You may have to manually do a full wipe and then reinstall. From clockwork do these steps
1. Wipe data/factory reset
2. Go to advanced and wipe dalvik.
3. Go to mounts and format system. 4. Install Rom of choice
If you still have issues after this then it may be something on your SD card. Backup music, pics and anything else from SD card and format it as fat32.
Make sure as well to read the forum that you got the Rom from and make sure its not a known issue.
Sent from my Inspire 4G using XDA App.
Click to expand...
Click to collapse
Well i had a certain rom starting experiencing these issues so i switched roms, now i uninstalled locations, and locations launcher via titanium. but now my car mode pops up and i think that is what is doing it with the speaker phone and randomly lighting up, anyway to disable or uninstall car mode??? i can click it and disable it for 5 seconds then its back but still speaker phone wont turn off upon dialed or received calls.... ugh frustrating
Maybe its the car panel app. I know all of these kind of apps store settings in your SD card and doing a full wipe doesn't touch data on your SD. I would try formatting your SD card. Also restoring system apps through titanium backup can be problematic. Not sure if you are doing this, but if so be sure to only restore apps that you have downloaded from the market.
Sent from my Inspire 4G using XDA App.
doing a full format now, then will manually do a fully wipe then re install, thanks for the help hope it works
speaker phone issue is now fixed although locations still pops up telling me no files are on my sd card and suggest to download them... scared that if i do im gonna have all the problems again???
It always says that when you first open locations. The files that it needs are just maps but they are huge files.
Sent from my Inspire 4G using XDA App.
I do not use locations because its only a free version and if you want to use all the features you have to subscribe and it tacks onto your phone bill. Google maps is capable of all the same functions and works better imo.
Sent from my Inspire 4G using XDA App.
Gizmoe said:
It always says that when you first open locations. The files that it needs are just maps but they are huge files.
Sent from my Inspire 4G using XDA App.
Click to expand...
Click to collapse
thats the thing i dont open it, the download just keeps popping up, even if i push cancel it comes back in 20 seconds and doesn't stop. so anyways i downloaded it once again and now im back to my problem. i uninstalled locations and now my phone is back once again to going to car mode off and on and speaker phone issue is now back assuming that has something to do with the car mode...?? is there anyway to uninstall car mode??? or completely disable it?
gcihlar said:
thats the thing i dont open it, the download just keeps popping up, even if i push cancel it comes back in 20 seconds and doesn't stop. so anyways i downloaded it once again and now im back to my problem. i uninstalled locations and now my phone is back once again to going to car mode off and on and speaker phone issue is now back assuming that has something to do with the car mode...?? is there anyway to uninstall car mode??? or completely disable it?
Click to expand...
Click to collapse
You can use an app removal program from the market. This is a very weird problem. I wish I had more ideas for you but I'm stumped on this one.
Sent from my Inspire 4G using XDA App.
well im looking in titanium and can't find anything relevant to car mode... what should i exactly be looking for to fully remove it?? I just switched to cm7 and my phone was working perfectly then i plugged in the phone to my computer and now it is back in car mode yet again.... i really dont need or want car mode any way to just delete it?? can someone point me in the right direction, Can't figure out why my phone wants to be in car mode all of a sudden all the time...
Ok, so I have been having a very annoying issue(s) recently with my SGH-I997R, ( Firmware version 2.3.3, Baseband version I997RUXKG3, Kernel Ver: 2.6.32.7-I997RUXKG3-CL366622)
This all started out of the blue about a month ago, I used to connect my phone to my PC all the time for transferring items via Mass Storage, and then on day when I went to connect it to my same PC, I got " USB Device Not Recognized". It will charge the phone but will not connect or show any option on the phone to connect. I have tried 2 Samsung cables and a generic Micro USB cable, No change. I tried connecting to my laptop, same issue. I re-downloaded the drivers from Samsung onto both my usual PC and Laptop, no change. Very very frustrating.
Other issues, I don't know if their related in any way but they all started at the same time.
a) if I place my phone in airplane mode i cannot get it out of that mode without rebooting my phone
b) if i shut my phone down (doesn't matter if battery shows 100% or 25%) I cannot get the phone to turn on without plugging in the USB cable.
c) When I leave my phone charging overnight and look at it in the morning, battery shows 100% but also shows "NO SERVICE" , I reboot the phone with the cable still connected, service restored.
IF anyone has had these issues Especially the connecting to PC issue, Please PLEASE help. I am going nuts. And of course this all happened 3 months after the warranty expired, so both Rogers and Samsung will not help without $$$$$.
have you tried to back up your data, take out any micro sd card and perform a factory reset under /settings/privacy/reset ?
or open it up and look inside for any problems like corrosion?
qkster said:
have you tried to back up your data, take out any micro sd card and perform a factory reset under /settings/privacy/reset ?
or open it up and look inside for any problems like corrosion?
Click to expand...
Click to collapse
I have done a factory reset numerous times from both the /settings/privacy/reset, and from booting it up holding the volume keys and doing a reset that way.
And I have had my phone since day one in a Ballistic Hard Core Series case, I take it out once a week to ensure its clean and free of dust/moisture (I work in construction so I try to keep it a clean as possible.) and my phone still looks like its brand new.
Thanks for the response though,
Update:
So just as an update for anyone out there who may be able to assist me with this very annoying issue, the Phone is still doing the same things, and since the last post i've also replaced the battery to see if for some strange reason it might help.
But to no avail.
As well I dont think i mentioned that this phone is rooted. I want to try unrooting it to see if that will correct the issue, but with not being able to connect the phone via usb to the computer, I have NO IDEA on how I can accomplish this. Any help???
i just got my note pro 12.2 wifi version (international) a few days ago and already experiencing problems, firstly the wifi was so slow so i updated it OTA to the latest stock firmware i can't remember what it is but it's the latest official 4.4.2 they have and that improved the wifi but now i'm encountering issues of rebooting randomly after using facebook app. it's always after i lock the screen it suddenly reboots after 2 mins or something especially if i have say been using a lot of memory for it.. ie if i scroll down 4000 friends that's when it always reboots once i lock the screen. is this liekly to be hardware or software issue or an app issue?
i have only had it a few days so haven't managed to play with it enough to test it to the max.
just now it rebooted and i played one youtube HD video and used multi window to use the facebook app (old version 7.0 - i like this version).. but i hadn't used the facebook app that much while on, the only thing i did different was i plugged in my samsung s3 charger into the note pro to test how long it would take to charge using a usb 2.0 connection instead. it's official charger official cable, is that likely to cause reboot issues?
previously it was just after using facebook for a long time for a ram intensive amount, i also tested it after reboot and using facebook a bit and locking screen and it didn't reboot so it made me think ok it's just when facebook is being used a lot and all the ram and memory is exhausted caching 4000 friends viewing so i didn't think anything of it.
is this likely to be hardware or software issue? are hardware issues ever the main problem with rebooting?
I know the usual tests, having to use odin to flash official firmware, trying a different facebook version, removing and not using facebook at all and see if it still reboots and lastly factory reset.
ideally i'd like to avoid all of those things as it is a major hassle and i can live with the reboot issue provided it isn't a hardware problem. is there anyway to test it to know for certain it is hardware and not software and the app?
edit: it keeps rebooting even if i dont use the app
seems to happen when i lock the screen sometimes it just reboots randomly.
anyone else have this?
You could try to remove that facebook app and see if that fixes the problem.
does anyone know what is causing this?? is it hardware?
i've factory reset removed all apps, then added one app at a time then added about 6gb of videos and added wakelock detector. all seemed fine
then i tried to unmount the sd card and then it rebooted.. why is it doing this??
pete101 said:
does anyone know what is causing this?? is it hardware?
i've factory reset removed all apps, then added one app at a time then added about 6gb of videos and added wakelock detector. all seemed fine
then i tried to unmount the sd card and then it rebooted.. why is it doing this??
Click to expand...
Click to collapse
Could it be a bad sector on the SD card? I'd long format it using a pc to be sure.
Sent from my SM-P900 using Tapatalk
it's not the faceboook k app i've realised now it just coincidentally seemed to be that as it is ram intensive.
i factory reseted and then put the app back on but didn't log in. 3 times it has rebooted by itself over different scenarios.. 1 plugging in a samsung usb 2.0 charger from a samsung s3, 2 when unmounting sd card, 3 when closing the screen when any ram intensive app is in the background (there's still like 500mb of ram left!! i dont know why it's rebooting like this.
i can't figure it out. is anyone else having these issues? im not sure if it's a kitkat 4.4.2 issue.. reading forums from other users with different devices i'm seeing the reboot issue coming up alot especially on the s4.
http://forum.xda-developers.com/xposed/modules/samsung-kitkat-systemserver-crash-fix-t2806046/page22
but i dont know for certain if it's a hardware issue.
my next steps which i really want to avoid is to factory reset AGAIN and not load any apps (the problem with this is it requires a certain amount of ram intensity to be used before it randomly happens.. if i dont add any apps like instagram or facebook or tumblr i can't get it back to the state where it reboots randomly)
i've also enabled all apps (i usually disable all the bloatware i can without being rooted) but it does bring up errors of android.core.process has stopped etc and some gapps errors (im hoping this is the cause of the reboot) and see if it reboots. it's difficult recreating the scenario consistently.
i udnerstand it might reboot if you've overused the memory but it clearly shows lots is free so i can't figure out what is causing it?
my next step after all this is to flash the latest version of stock so i can't put it down to the OTA updates that is causing it. if that fails i revert to odin to flash the original 4.4.2 it came with.. and failing that i'll have to return it
does anyone have any ideas whether it is hardware (maybe the power button is slightly off so when you press down it in a certain angle it triggers a restart?)
or is the motherboard or corrupted sector of the memory which when it writes over it causes the reboot?
i always assumed reboot issues were normally always firmware issues and not hardware.. surely samsungs quality control is a bit better than that??
If it were me I would yank the microsd card out, factory reset, set up just my gmail without allowing auto backup/restore and apply all updates. I'd then let the tablet run for a full day and use it just for web browsing and Youtube to see if the problem is still there. I would not install anything for at least a day, including the microsd card. This would be as stock as one could get and rule out the possibility of it being any software that I installed or the microsd that I was using.
I suspect it's software but the only way to know is to be patient and test it out for sure.
Sent from my SM-P900 using Tapatalk
Hi,
same tablet, bought there is 3 weeks. I installed the latest firmware update (XXUANI1)
I rooted the tablet (to allow sd-card writing).
and that's it.
like some of you, I have random reboot.
I can't remember if it happened before the root or not. I think that yes, but I am not 100% sure.
I don't see anyone reported that the root cause random reboot...
it is really random. sometime, the tablet stay one night without reboot, sometime, I can have 3 reboot in one hour.
I don't find what kind of application is causing that issue.
I really believe that it is software. before the firmware update, I stayed 2 weeks without any issue.
I tried to reboot in recovery mode, and wipe the cache, without success.
I will probably try to do a factory reset...
Olivier
orobin said:
Hi,
same tablet, bought there is 3 weeks. I installed the latest firmware update (XXUANI1)
I rooted the tablet (to allow sd-card writing).
and that's it.
like some of you, I have random reboot.
I can't remember if it happened before the root or not. I think that yes, but I am not 100% sure.
I don't see anyone reported that the root cause random reboot...
it is really random. sometime, the tablet stay one night without reboot, sometime, I can have 3 reboot in one hour.
I don't find what kind of application is causing that issue.
I really believe that it is software. before the firmware update, I stayed 2 weeks without any issue.
I tried to reboot in recovery mode, and wipe the cache, without success.
I will probably try to do a factory reset...
Olivier
Click to expand...
Click to collapse
Assuming you have custom recovery installed as well; have you tried wiping dalvic? It will force applications to recompile and possibly fix a corrupted application or its associated files.
Hi,
I just checke.…
I was thinking that the root method was not setting the knox flag, so i was thinking there is no recovery in the file flashed… .
I was wrong.
My waranty is void, knox is set. I still have no custom recovery : in the file provided by chainfire, there is a recovery which is probably coming from samsunG…
So i will install a new recovery and try to wipe all caches dalvik.etc.
Hi,
since my knox is set now :
I tried to install TWRP recovery, which allow me to do a wipe of the cache AND dalvik Cache.
it did not resolved anything. the tablet still reboots randomly.
then, I decided to restart from scratch :
I flashed the same firmware I had, using ODIN, and do not root it.
this is this firmware : http://www.sammobile.com/firmwares/database/SM-P900/XEF/
I will keep you updated if it solve the reboot issue or not.
thanks
Olivier
pete101 said:
i always assumed reboot issues were normally always firmware issues and not hardware.. surely samsungs quality control is a bit better than that??
Click to expand...
Click to collapse
Hi
I had the same problem and also thought it was the power button that was faulty but then I flashed the previous firmware then tried to use it a bit and no reboots since so I guess samsung released a new firmware that solved the slow wifi problem but then boosted it a little too much or so it seems judging by the reboots whenever there's too much overload.
So I guess for now I will stick with an older firmware
oops... it rebooted while I was surfing the play store so I guess I spoke too soon
Hello, I have a Samsung A51 through T-Mobile. Recently my phone has only been charging and won't do any data transfer or bring up the menu to select what to do with the connection. After trying many different things I found out it will connect with data transfer only when I restart the phone while it's plugged in. Once I unplug the phone and plug it back in nothing. But if I leave it plugged in and restart it again it shows up.
Any ideas? All help would be greatly appreciated. I've looked around and cannot find anything regarding my issue.
Thank you
Try a known good cable.
Make sure the phone pop up enabling the data connection is enabled. Without permission each time access will be denied... at least on my Samsung.
Access the drive directly in Device Management; hit scan for new devices.
Check Event Viewer for errors logged.
Reload the drivers on the PC.
blackhawk said:
Try a known good cable.
Make sure the phone pop up enabling the data connection is enabled. Without permission each time access will be denied... at least on my Samsung.
Access the drive directly in Device Management; hit scan for new devices.
Check Event Viewer for errors logged.
Reload the drivers on the PC.
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Click to collapse
I can do all that. But only after restarting my phone while it's plugged in. It's not a cable issue or a USB port issue. Ive tried multiple cables and ports. And also tried same cable with different phone. The port on my phone is fine. If I plug it in, restart my phone it shows up as it should. Once I disconnect the phone and plug it back in, nothing. It's very odd. I think it may be an update issue from t mobile. But figured I'd check here.
Thank you for your response
Also, the pop up to allow access only shows up when phone is plugged in and I restart it. I unplug it and plug it back in. And it will only show thats charging and there isn't a prompt or selection of what to do with usb (transfer files, images, MTP, tethering etc.
Shadow42 said:
Hello, I have a Samsung A51 through T-Mobile. Recently my phone has only been charging and won't do any data transfer or bring up the menu to select what to do with the connection. After trying many different things I found out it will connect with data transfer only when I restart the phone while it's plugged in. Once I unplug the phone and plug it back in nothing. But if I leave it plugged in and restart it again it shows up.
Any ideas? All help would be greatly appreciated. I've looked around and cannot find anything regarding my issue.
Thank you
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Try this troubleshooting steps https://www.wikihow.com/Clear-the-Record-of-USB-Plug-in-Equipment and that https://www.partitionwizard.com/disk-recovery/the-last-usb-device-malfunctioned-windows-10.html from time to time my Samsung devices have some kind of issues with Windows 10.
Also you should try with adb commands pairing both and allow the access always when the prompt appears, it could be some kind of permission denied or malfunctioning that either Samsung is not asking correctly to PC or the permission from PC is not coming properly to device, this should happen due to some old logs or a filled directory in the USB hub in Windows that needs some cleaning.
Shadow42 said:
Also, the pop up to allow access only shows up when phone is plugged in and I restart it. I unplug it and plug it back in. And it will only show thats charging and there isn't a prompt or selection of what to do with usb (transfer files, images, MTP, tethering etc.
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Check Developer options>USB default configuration
Try clearing system cache on the phone.
Try a hard reboot on the phone.
If you unplug the phone from the PC you need to reauthorize it via the phone pop up after you reconnect it... each time.
If you always leave the PC on, reboot it.
blackhawk said:
Check Developer options>USB default configuration
Try clearing system cache on the phone.
Try a hard reboot on the phone.
If you unplug the phone from the PC you need to reauthorize it via the phone pop up after you reconnect it... each time.
If you always leave the PC on, reboot it.
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Like I've said. There is no prompt unless I restart my phone while plugged in. This isn't my first phone. I understand how it "should" be working. And it only acts as it should when I plug it in and restart the phone. Once I unplug it and plug it back in its as if I'm using a charg only cable.
Thanks for the response
Shadow42 said:
Like I've said. There is no prompt unless I restart my phone while plugged in. This isn't my first phone. I understand how it "should" be working. And it only acts as it should when I plug it in and restart the phone. Once I unplug it and plug it back in its as if I'm using a charg only cable.
Thanks for the response
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Meh then play with it... you know the drill.
Goggle it and look at other models/OS's that had the same issue as well. A lot of the same issues keep reoccurring so this tactic is helpful with newer models too.
Either it's settings, the load got screwed up or it's hardware maybe the port. Worse case... a mobo failure.
Try it in safe mode.
I probably do a factory reset* especially if it's an old load. If that fixes it but the issue returns latter, it's a setting or 3rd party app causing it.
*if it persists after a factory reset it's possible the firmware version is the problem or the firmware got corrupted during the flash. Reflash firmware.
blackhawk said:
Meh then play with it... you know the drill.
Goggle it and look at other models/OS's that had the same issue as well. A lot of the same issues keep reoccurring so this tactic is helpful with newer models too.
Either it's settings, the load got screwed up or it's hardware maybe the port. Worse case... a mobo failure.
Try it in safe mode.
I probably do a factory reset* especially if it's an old load. If that fixes it but the issue returns latter, it's a setting or 3rd party app causing it.
*if it persists after a factory reset it's possible the firmware version is the problem or the firmware got corrupted during the flash. Reflash firmware.
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Thank you. I'll start with safe mode and go from there. I appreciate your response.
It's frustrating. Find a usable work around for the time being if you can.
Most times the solution is staring you in the face, step back and rethink it. When did it start? What was done before it started?
Try clearing the data in the Android Setup apk (Android Setup com.google.android.setupwizard Android).
Use a 3rd party app like Package Disabler PD MDM to clear it as doing it in Settings leaves a Null* (presumably) and can't fix it sometimes. I know this particular app (PD MDM) works because I had it happen to me with a USB popup issue a while back.
Clearing Android Setup apk data completely resolved it. If you see Android Setup as a cache app it is the culprit; normally it never runs except during initial setup.
*when data is reported as zero, Nulls are apperantly not reported but still there screwing things up.