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[Q] Computer no longer recognizes USB Disk drive!

Searched many a thread and can't find an answer to this. I've been able to successfully switch back and forth between USB charging and mounting the phone as a disk drive. I literally haven't changed anything important on my phone or computer today; I think I remember uninstalling a task manager this morning but that's about it. But this afternoon plugged it in, and the pop up asking what method to use (charging/sync/disk mount etc) came up as usual, (I have charging as default) and selected USB disk drive, and nothing changed! My laptop made the usual disconnecting/plugging in noise it makes when you put something in the USB ports, but this time my disk drive didn't automatically pop up. Instead, I was greeted with a "USB Device not recognized" message. What the hell?
Tried restarting the computer and phone several times, same results. Tried with debugging mode enabled and disabled; tried pulling the battery/sim/sd card out; the pop-up asking which USB method to use comes up everytime on my phone when I plug it in, but if I have disk drive selected it only charges.
Using Win7 64bit, I then tried to try uninstall and reinstall the HTC Sync drivers by going into "Uninstall Programs" on my computer and manually uninstalling both the "HTC BMP USB Driver" and the "HTC Driver Installer" that remain on my computer from when I rooted. When I tried clicking on and uninstalling either of them, I get a pop up error saying "Error opening installation log file. Verify that the specified log file location exists and is writable." No idea what that means. I decided to try re-installing HTC sync, and then uninstalling HTC sync, hoping that the reinstallation would fix the drivers. Well now, I have HTC sync on my computer and that too now is uninstallable, it too gives me the "error opening installation log file" error when I try and uninstall it.
PLEASE HELP ANYONE?!!?

ManImCool said:
Searched many a thread and can't find an answer to this. I've been able to successfully switch back and forth between USB charging and mounting the phone as a disk drive. I literally haven't changed anything important on my phone or computer today; I think I remember uninstalling a task manager this morning but that's about it. But this afternoon plugged it in, and the pop up asking what method to use (charging/sync/disk mount etc) came up as usual, (I have charging as default) and selected USB disk drive, and nothing changed! My laptop made the usual disconnecting/plugging in noise it makes when you put something in the USB ports, but this time my disk drive didn't automatically pop up. Instead, I was greeted with a "USB Device not recognized" message. What the hell?
Tried restarting the computer and phone several times, same results. Tried with debugging mode enabled and disabled; tried pulling the battery/sim/sd card out; the pop-up asking which USB method to use comes up everytime on my phone when I plug it in, but if I have disk drive selected it only charges.
Using Win7 64bit, I then tried to try uninstall and reinstall the HTC Sync drivers by going into "Uninstall Programs" on my computer and manually uninstalling both the "HTC BMP USB Driver" and the "HTC Driver Installer" that remain on my computer from when I rooted. When I tried clicking on and uninstalling either of them, I get a pop up error saying "Error opening installation log file. Verify that the specified log file location exists and is writable." No idea what that means. I decided to try re-installing HTC sync, and then uninstalling HTC sync, hoping that the reinstallation would fix the drivers. Well now, I have HTC sync on my computer and that too now is uninstallable, it too gives me the "error opening installation log file" error when I try and uninstall it.
PLEASE HELP ANYONE?!!?
Click to expand...
Click to collapse
So you tried reinstalling it without trying to uninstall first, as in, installing *over* the current installation?
Is the version you're trying to install the newest one available?
You're logged in/running as admin, right?
Have you tried tracking down the installation log file it's having a problem with, as in, where it's looking for it/why it's not finding it in whatever location it's expecting it?
Sounds like the typical cryptic Windows bull**** that drives me nuts when it happens.
Just throwing some other ideas out there. I haven't run into this type of trouble since I've been on win 7 64bit, its actually been better with these types of problems than previous versions of Windows.

I have had this happen once. A restart of the phone solved it for me. If you have a card reader for the SD card, you could see if your computer will recognize it through the reader. It's also possible removing and re-installing the card will fix your issue.
Sent from my Inspire 4G using the power of the dark side.

I was able to finally uninstall HTC Sync, and the two HTC drivers. Then I installed HTC Sync that I downloaded from this site
http://www.htc.com/us/support/inspire-att/downloads
So now my computer has sync and the 2 HTC drivers installed again. Logged in as admin. Have restarted my phone a billion times. It recognizes the micro SD card if I remove it from the phone and put it in a reader.

Have you tried other ports on the laptop? Have you tried other devices in the port you plugged the phone into like a digital camera? Do you have access to a desktop to load the drivers in and see if it mounts? When you load the drivers it will load drivers first then ask you if you want to install htc sync. You can cancel out there and it won't install sync and the drivers will be installed just fine. Find another cable and see if that helps. Those would be what I would try.
Well when something like this happens I resort to rolling the system back to when it worked to see if that fixes things.
If you have system restore enabled roll it back a day and see if that helps. Open control panel in the search type system restore and there you can select it and see if you have any restore points. Restore the system back and see if it fixes it. If not and you tested the ports with another device and tried a different cable there very well could be an issue with the device.
Get a dropbox account and backup what ever you need to that and do a factory reset on the phone would be a last resort. I would keep the phone plugged in to a charger and use wifi for that if it comes down to it. If you are just needing to get something on the phone you can always use dropbox and then a file manager on the phone in the mean time till things get sorted.
I have used an app like this in the past and it works wonders. I hope you have a wifi connection at the house.
https://market.android.com/details?id=com.lyy.softdatacable&feature=search_result
These are all the steps I would have taken if an issue like this arose for me.

Tried all 4 of my USB ports, none of them work. All four of them work with other USB devices. I don't have access to another computer right now to try and see it it'll mount there yet. If it DOES work on another computer, is that better or worse than if it DOESNT? System restore isn't an option, unfortunately.
I'll try a factory reset as a last resort if it doesn't work on another computer. As far as using dropbox, what's wrong with using Titanium backup? Isn't dropbox just for data (which is stored on my SD card, and therefore not affected by a factory wipe/reset?) Or are you saying I need to wipe both my phone and reformat my microSD?

I tried using a different microSD card (that works in a reader) in the Inspire, and it too doesn't recognize the disk drive. Does this narrow down the problem to the phone? Is this a physical problem, or is it something that could potentially be fixed with a wipe and hard reset?

If your computer recognizes the SD cards, then it would seem to be the phone. A full wipe and hard reset is probably the next step. Good luck.
Sent from my Inspire 4G using the power of the dark side.

Tried a hard reset. Well, I went to Settings --> SD & Phone Storage --> Factory data reset --> Reset phone (erase SD card was unchecked)
Same problems. Was this method thorough enough? Or do I need to tinker with completely erasing everything off of the phone including the rom, via clockwork mod recovery?

ManImCool said:
Tried a hard reset. Well, I went to Settings --> SD & Phone Storage --> Factory data reset --> Reset phone (erase SD card was unchecked)
Same problems. Was this method thorough enough? Or do I need to tinker with completely erasing everything off of the phone including the rom, via clockwork mod recovery?
Click to expand...
Click to collapse
I have seen this very issue onllnot only on the Inspire but the captivate as well. Seems windows 7 has an issue with these drivers. What I did to fix it was this. 1. Uninstall all diver related software. 2. Reboot PC. 3. download the driver package from HTC. 4. plug in phone and go to device manager. 5. Manually select the drivers for it. Not saying it will work for you but it did for me when I was running Windows 7 premium 64

zelendel said:
I have seen this very issue onllnot only on the Inspire but the captivate as well. Seems windows 7 has an issue with these drivers. What I did to fix it was this. 1. Uninstall all diver related software. 2. Reboot PC. 3. download the driver package from HTC. 4. plug in phone and go to device manager. 5. Manually select the drivers for it. Not saying it will work for you but it did for me when I was running Windows 7 premium 64
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Click to collapse
Thank you, but can you please elaborate and be a little more specific on steps 3-5? I don't want to download the wrong driver package... is it this one? http://www.htc.com/us/support/inspire-att/downloads
And how do I manually select the drivers in device manager... how do I know what drivers to select? Thanks!

By any chance have you tried a different cable?
I've had this issue when I used cheap cable I got on eBay. It would still charge the phone but my laptop wouldn't see it. Tried a different cable and issue was gone.
Sent from my Inspire 4G using XDA App

I actually haven't been able to test the simplest solution by trying a different cable yet, since this is my first phone with microUSB ( I have approximately 759247892 miniUSB cables lying around the house from my past 10 HTC phones) so I only have the one microUSB cable. It is the OEM cable that comes with the wall charger though, but it would be sweet if it was just a faulty cable. Are you strongly recommending that I don't buy a cheap one off of ebay, and instead go to a brick and mortar store and buy a ATT/BestBuy/Fry's Electronics/Wherever one for twenty bucks or whatever they are charging these days? I will if I have to, but I'd obviously rather not... would you recommend a specific cable brand off of newegg?

ManImCool said:
I actually haven't been able to test the simplest solution by trying a different cable yet, since this is my first phone with microUSB ( I have approximately 759247892 miniUSB cables lying around the house from my past 10 HTC phones) so I only have the one microUSB cable. It is the OEM cable that comes with the wall charger though, but it would be sweet if it was just a faulty cable. Are you strongly recommending that I don't buy a cheap one off of ebay, and instead go to a brick and mortar store and buy a ATT/BestBuy/Fry's Electronics/Wherever one for twenty bucks or whatever they are charging these days? I will if I have to, but I'd obviously rather not... would you recommend a specific cable brand off of newegg?
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Click to collapse
I think a cheap cable should be fine though the shipping was a little long. I needed a new car charger when I switched from the iPhone and it came with 5 cables. Only one gave me that issue. One note to take into account well maybe it was just the ones I bought but the phone always charged at USB speeds with the cheap cables. If I used the OEM itwould read it as AC and charge much faster
Sent from my Inspire 4G using XDA App

Yeah I had a cheap car charger for this phone for about a week while waiting for the oem htc one to arrive in the mail, and it would charge at usb speeds, it'd ask me if I wanted to disk drive/charge only/etc...plugged into a car. Since then I received my oem car charger and it works great and that slow charging/prompt went away. I guess I'll invest in another cable, I'm bound to need more anyway. Hopefully it's that simple.
Sent from my Desire HD using XDA Premium App

Well, I got a new OEM HTC micro USB cable to test, and I am having the same problems, so it's not the cable.... any other suggestions? Is there any difference in doing a data reset vs going into clockword mod and doing a FULL erase of the device and then reinstalling a rom? I have yet to try testing if it'll work on another computer as well...

I suggest doing a full wipe in cw. Find another computer and load the drivers on that and try it. If it doesn't mount then its the phone and you will have seek att for a replacement

I have this problem and I don't even care anymore...lol gave up on it. Nothing fixed this problem. So I just try insertting the plug multiple times to make it work.
EDIT:
I've tried
Reformatting my computer
Trying it on different operating systems(XP, vista, 7)
3 Different USB cables for smartphones.
Reinstall HTC DRIVER
New SD card and reformatted SD card.
Tried multiple roms
completely re-root the phone.
All these never fixed it. Somethigg must be wrong inside of my phone.
Sent from my Desire HD using XDA App

I would definitely try another computer first. Still does it, full erase on cwm. Still persists, factory reset the darn thing. Finish the process of elimination before factory reset. As I have worked at 2 different Toyota dealers in Memphis, if a car had a problem that had multiple solutions, they would try all the easy solutions first before using the last resort solution. Imo, a factory reset is a last resort solution. If that still doesn't help, restore to stock and s-on the punk, and warranty the thing out. It sounds more like a phone hardware problem than anything else. Hope it helps!
Sent from my Inspire 4G using XDA App

ZeroRilix said:
I would definitely try another computer first. Still does it, full erase on cwm. Still persists, factory reset the darn thing. Finish the process of elimination before factory reset. As I have worked at 2 different Toyota dealers in Memphis, if a car had a problem that had multiple solutions, they would try all the easy solutions first before using the last resort solution. Imo, a factory reset is a last resort solution. If that still doesn't help, restore to stock and s-on the punk, and warranty the thing out. It sounds more like a phone hardware problem than anything else. Hope it helps!
Sent from my Inspire 4G using XDA App
Click to expand...
Click to collapse
Its been 5 months since I got this phone, do I still get my warranty if I S-ON and stock rom. Best to use Hack kit v11 to return to stock?
Sent from my Desire HD using XDA App

[Q] Trouble connecting with usb to computer

First of all, my wife and I have the same phones, both stock infuse, bought the same day. I can connect her's to computer via usb and computer immediately will recognize it as an additional drive, including the sd card as another. I am able to do anything I want with it (with or without debugging enabled). So drivers and everything else is ok. When I plug mine in, (same cable, same port), it only charges and does not even acknowledge it is there, even in device manager, not there, with or without debugging enabled). I have disabled my Lookout and AVG. Any suggestions on changing any of the setting on the phone that I could have tinkered with and not realized it? Both are stock unrooted phones. I called ATT who advised to do a master reset. I would really like to try about anything else first. Any help appreciated. Thanks.

emrmcrn said:
First of all, my wife and I have the same phones, both stock infuse, bought the same day. I can connect her's to computer via usb and computer immediately will recognize it as an additional drive, including the sd card as another. I am able to do anything I want with it (with or without debugging enabled). So drivers and everything else is ok. When I plug mine in, (same cable, same port), it only charges and does not even acknowledge it is there, even in device manager, not there, with or without debugging enabled). I have disabled my Lookout and AVG. Any suggestions on changing any of the setting on the phone that I could have tinkered with and not realized it? Both are stock unrooted phones. I called ATT who advised to do a master reset. I would really like to try about anything else first. Any help appreciated. Thanks.
Click to expand...
Click to collapse
Is everything on the two phones the same?
Is there an app that you are running that did something to USB recognition?
Sometime a simple reboot may clear the issue. I did not see you listed that.
Have you tried taking our a microSD and reboot to see if that fixes the problem?
You can also boot into Samsung 3e recovery (see my sig link) and clear just the cache, then reboot.
Obviously, if you do a master reset, take off your photos and important data by copying then using my files to a microsd and take it out before the reset. Reseting in the phone will erase everything.
I think yours may be a hardware issue though, try brushing the USB contact with a toothbrush or some sort of minimal rubbing alcohol
If nothing works, i think you'll be getting a new phone

I do have some extra apps that she doesn't, handcent, flashlight, scanner radio slacker, soundhound, and a few more, but nothing that should affect the usb. I have tried rebooting with and without sd card. Even tried to reboot while holding in vol up and down button at same time and cleared cache that way then rebooted. I searched for Samsung 3e recovery, but didn't find anything that really relates to what I'm looking for. All I found dealt with if phone was rooted. I did try cleaning out the port also. So far, no luck. But thanks for the suggestions.

I am sure this will sound odd... but have you tried it on another PC? It may be a recognition issue with the device drivers and the phone that isn't working.
Just my 2¢

PC not Recognizing S6

tl;dr - Computer does not even acknowledge the phone exists, factory reset doesn't work. The cyan colored recovery is recognized by the computer though.
So yesterday I went on a hike, and before you start assuming "Oh he dropped his phone in the water or dirt or something" no I didn't. The hike is more of a tourist attraction really, with a man made path that you really can't miss... more of a stroll in the forest than a hike. So as I reached the end of the trail, I put my phone into Ultra Power Saving Mode as I needed the battery. While I was texting, the phone started acting up. The charging sound kept on coming on kind of like when a charging connection is sh**. Then the screen went black. The weird thing was though, that the screen was "on". I could attempt to capture a screenshot,and it would say "Unable to capture screenshot" in a message box on the bottom, and the ringtones would still go off. The phone stayed like this for a while, when I got into my car I noticed it seemed like the phone was charging from the car port, but the charging light was still on when the charger was unplugged from the car (which shouldn't happen normally). After I stopped in town, the phone worked again, but I had to rechoose my keyboard, theme, and wallpaper. I thought all was fine. However when I got home I noticed I couldn't connect my phone to my laptop. It would say charging, but Windows doesn't acknowledge the phone and I can't choose MTP or PTP on my phone.. it just says charging. I am 99.9% sure it has to do with what happened on the hike because it was working fine before. I tried a factory reset/cache wipe and going back to stock ROM (from CleanROM). Still not recognized. I tried toggling USB debugging, pretty much everything the Internet has thrown at me... I'm past my 14-day return period so I hope this isn't a problem over the next two years?
Yes... different USB and computers don't work. Samsung drivers installed. Kies and SmartSwitch don't recognize the phone. Tried rebooting both phone and computer. Using original cable that came with phone. I've pretty much exhausted everything... If I didn't list it you can suggest to see if I didn't try that.

Cant access device from Windows
kaipolygon said:
tl;dr - Computer does not even acknowledge the phone exists, factory reset doesn't work. The cyan colored recovery is recognized by the computer though.
So yesterday I went on a hike, and before you start assuming "Oh he dropped his phone in the water or dirt or something" no I didn't. The hike is more of a tourist attraction really, with a man made path that you really can't miss... more of a stroll in the forest than a hike. So as I reached the end of the trail, I put my phone into Ultra Power Saving Mode as I needed the battery. While I was texting, the phone started acting up. The charging sound kept on coming on kind of like when a charging connection is sh**. Then the screen went black. The weird thing was though, that the screen was "on". I could attempt to capture a screenshot,and it would say "Unable to capture screenshot" in a message box on the bottom, and the ringtones would still go off. The phone stayed like this for a while, when I got into my car I noticed it seemed like the phone was charging from the car port, but the charging light was still on when the charger was unplugged from the car (which shouldn't happen normally). After I stopped in town, the phone worked again, but I had to rechoose my keyboard, theme, and wallpaper. I thought all was fine. However when I got home I noticed I couldn't connect my phone to my laptop. It would say charging, but Windows doesn't acknowledge the phone and I can't choose MTP or PTP on my phone.. it just says charging. I am 99.9% sure it has to do with what happened on the hike because it was working fine before. I tried a factory reset/cache wipe and going back to stock ROM (from CleanROM). Still not recognized. I tried toggling USB debugging, pretty much everything the Internet has thrown at me... I'm past my 14-day return period so I hope this isn't a problem over the next two years?
Yes... different USB and computers don't work. Samsung drivers installed. Kies and SmartSwitch don't recognize the phone. Tried rebooting both phone and computer. Using original cable that came with phone. I've pretty much exhausted everything... If I didn't list it you can suggest to see if I didn't try that.
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Click to collapse
Same problem but no previous reasoning behind it. I have installed the samsung galaxy S6 driver for windows and I get a beep on my PC when I connect it but no detection of device. I have enabled USB Debugging and clicked on connect device as Mass storage device.
AAAArrgghhhh.
WHY?

Samsung J7 Prime G610M - FAP Lock + weird usb problem - Urgent

So, something very weird started happening to my phone. Out of nowhere, about 7 hours ago, it would stop charging whenever it was on, charging only when it was off and connected to my laptop. However, I thought it was just something wrong in the dev options, and I went to change whatever was the USB option to "charge phone". With this, I did accidentally forgot to activate the OEM option, and had to reboot not long after. You can probably see where this is going now.
Now I have a phone that bootloops on the FAP Lock message, and whenever I go to download mode to fix it, my PC just doesn't recognize the Phone. I've tried different USB cables, all of them are only recognized when the phone is shut down. So it isn't a hardware problem, because the Phone actually charges when it's shut down, and it isn't a problem with my USB ports or cables, as anything else I use with it works fine. And the worst part is, I need this phone today for a serious bank matter, and I can't afford to lose any data on it either, there's some very personal important stuff from yesterday that wasn't backed up yet. And keep in mind that paying for it to be fixed is the last option for me, as I can't afford it (besides, I fear they might end up getting the phone in factory reset mode, and I can't lose that data as I said).
Any kind of suggestions on how to get either the PC to recognize the phone, or flashing in a different way that doesn't need the PC to recognize the device? Thanks in advance.
Edit: Whenever I try to connect the phone via USB, it doesn't even make the Windows "USB connected" sound, it's just like it isn't there at all. One time, I got it to show, but it was as a "unrecognized usb device", and I haven't been able to replicate it yet.

Troubleshooting USB problems

Hello, I have a Samsung A51 through T-Mobile. Recently my phone has only been charging and won't do any data transfer or bring up the menu to select what to do with the connection. After trying many different things I found out it will connect with data transfer only when I restart the phone while it's plugged in. Once I unplug the phone and plug it back in nothing. But if I leave it plugged in and restart it again it shows up.
Any ideas? All help would be greatly appreciated. I've looked around and cannot find anything regarding my issue.
Thank you

Try a known good cable.
Make sure the phone pop up enabling the data connection is enabled. Without permission each time access will be denied... at least on my Samsung.
Access the drive directly in Device Management; hit scan for new devices.
Check Event Viewer for errors logged.
Reload the drivers on the PC.

blackhawk said:
Try a known good cable.
Make sure the phone pop up enabling the data connection is enabled. Without permission each time access will be denied... at least on my Samsung.
Access the drive directly in Device Management; hit scan for new devices.
Check Event Viewer for errors logged.
Reload the drivers on the PC.
Click to expand...
Click to collapse
I can do all that. But only after restarting my phone while it's plugged in. It's not a cable issue or a USB port issue. Ive tried multiple cables and ports. And also tried same cable with different phone. The port on my phone is fine. If I plug it in, restart my phone it shows up as it should. Once I disconnect the phone and plug it back in, nothing. It's very odd. I think it may be an update issue from t mobile. But figured I'd check here.
Thank you for your response

Also, the pop up to allow access only shows up when phone is plugged in and I restart it. I unplug it and plug it back in. And it will only show thats charging and there isn't a prompt or selection of what to do with usb (transfer files, images, MTP, tethering etc.

Shadow42 said:
Hello, I have a Samsung A51 through T-Mobile. Recently my phone has only been charging and won't do any data transfer or bring up the menu to select what to do with the connection. After trying many different things I found out it will connect with data transfer only when I restart the phone while it's plugged in. Once I unplug the phone and plug it back in nothing. But if I leave it plugged in and restart it again it shows up.
Any ideas? All help would be greatly appreciated. I've looked around and cannot find anything regarding my issue.
Thank you
Click to expand...
Click to collapse
Try this troubleshooting steps https://www.wikihow.com/Clear-the-Record-of-USB-Plug-in-Equipment and that https://www.partitionwizard.com/disk-recovery/the-last-usb-device-malfunctioned-windows-10.html from time to time my Samsung devices have some kind of issues with Windows 10.
Also you should try with adb commands pairing both and allow the access always when the prompt appears, it could be some kind of permission denied or malfunctioning that either Samsung is not asking correctly to PC or the permission from PC is not coming properly to device, this should happen due to some old logs or a filled directory in the USB hub in Windows that needs some cleaning.

Shadow42 said:
Also, the pop up to allow access only shows up when phone is plugged in and I restart it. I unplug it and plug it back in. And it will only show thats charging and there isn't a prompt or selection of what to do with usb (transfer files, images, MTP, tethering etc.
Click to expand...
Click to collapse
Check Developer options>USB default configuration
Try clearing system cache on the phone.
Try a hard reboot on the phone.
If you unplug the phone from the PC you need to reauthorize it via the phone pop up after you reconnect it... each time.
If you always leave the PC on, reboot it.

blackhawk said:
Check Developer options>USB default configuration
Try clearing system cache on the phone.
Try a hard reboot on the phone.
If you unplug the phone from the PC you need to reauthorize it via the phone pop up after you reconnect it... each time.
If you always leave the PC on, reboot it.
Click to expand...
Click to collapse
Like I've said. There is no prompt unless I restart my phone while plugged in. This isn't my first phone. I understand how it "should" be working. And it only acts as it should when I plug it in and restart the phone. Once I unplug it and plug it back in its as if I'm using a charg only cable.
Thanks for the response

Shadow42 said:
Like I've said. There is no prompt unless I restart my phone while plugged in. This isn't my first phone. I understand how it "should" be working. And it only acts as it should when I plug it in and restart the phone. Once I unplug it and plug it back in its as if I'm using a charg only cable.
Thanks for the response
Click to expand...
Click to collapse
Meh then play with it... you know the drill.
Goggle it and look at other models/OS's that had the same issue as well. A lot of the same issues keep reoccurring so this tactic is helpful with newer models too.
Either it's settings, the load got screwed up or it's hardware maybe the port. Worse case... a mobo failure.
Try it in safe mode.
I probably do a factory reset* especially if it's an old load. If that fixes it but the issue returns latter, it's a setting or 3rd party app causing it.
*if it persists after a factory reset it's possible the firmware version is the problem or the firmware got corrupted during the flash. Reflash firmware.

blackhawk said:
Meh then play with it... you know the drill.
Goggle it and look at other models/OS's that had the same issue as well. A lot of the same issues keep reoccurring so this tactic is helpful with newer models too.
Either it's settings, the load got screwed up or it's hardware maybe the port. Worse case... a mobo failure.
Try it in safe mode.
I probably do a factory reset* especially if it's an old load. If that fixes it but the issue returns latter, it's a setting or 3rd party app causing it.
*if it persists after a factory reset it's possible the firmware version is the problem or the firmware got corrupted during the flash. Reflash firmware.
Click to expand...
Click to collapse
Thank you. I'll start with safe mode and go from there. I appreciate your response.

It's frustrating. Find a usable work around for the time being if you can.
Most times the solution is staring you in the face, step back and rethink it. When did it start? What was done before it started?
Try clearing the data in the Android Setup apk (Android Setup com.google.android.setupwizard Android).
Use a 3rd party app like Package Disabler PD MDM to clear it as doing it in Settings leaves a Null* (presumably) and can't fix it sometimes. I know this particular app (PD MDM) works because I had it happen to me with a USB popup issue a while back.
Clearing Android Setup apk data completely resolved it. If you see Android Setup as a cache app it is the culprit; normally it never runs except during initial setup.
*when data is reported as zero, Nulls are apperantly not reported but still there screwing things up.