PC not Recognizing S6 - Galaxy S6 Q&A, Help & Troubleshooting

tl;dr - Computer does not even acknowledge the phone exists, factory reset doesn't work. The cyan colored recovery is recognized by the computer though.
So yesterday I went on a hike, and before you start assuming "Oh he dropped his phone in the water or dirt or something" no I didn't. The hike is more of a tourist attraction really, with a man made path that you really can't miss... more of a stroll in the forest than a hike. So as I reached the end of the trail, I put my phone into Ultra Power Saving Mode as I needed the battery. While I was texting, the phone started acting up. The charging sound kept on coming on kind of like when a charging connection is sh**. Then the screen went black. The weird thing was though, that the screen was "on". I could attempt to capture a screenshot,and it would say "Unable to capture screenshot" in a message box on the bottom, and the ringtones would still go off. The phone stayed like this for a while, when I got into my car I noticed it seemed like the phone was charging from the car port, but the charging light was still on when the charger was unplugged from the car (which shouldn't happen normally). After I stopped in town, the phone worked again, but I had to rechoose my keyboard, theme, and wallpaper. I thought all was fine. However when I got home I noticed I couldn't connect my phone to my laptop. It would say charging, but Windows doesn't acknowledge the phone and I can't choose MTP or PTP on my phone.. it just says charging. I am 99.9% sure it has to do with what happened on the hike because it was working fine before. I tried a factory reset/cache wipe and going back to stock ROM (from CleanROM). Still not recognized. I tried toggling USB debugging, pretty much everything the Internet has thrown at me... I'm past my 14-day return period so I hope this isn't a problem over the next two years?
Yes... different USB and computers don't work. Samsung drivers installed. Kies and SmartSwitch don't recognize the phone. Tried rebooting both phone and computer. Using original cable that came with phone. I've pretty much exhausted everything... If I didn't list it you can suggest to see if I didn't try that.

Cant access device from Windows
kaipolygon said:
tl;dr - Computer does not even acknowledge the phone exists, factory reset doesn't work. The cyan colored recovery is recognized by the computer though.
So yesterday I went on a hike, and before you start assuming "Oh he dropped his phone in the water or dirt or something" no I didn't. The hike is more of a tourist attraction really, with a man made path that you really can't miss... more of a stroll in the forest than a hike. So as I reached the end of the trail, I put my phone into Ultra Power Saving Mode as I needed the battery. While I was texting, the phone started acting up. The charging sound kept on coming on kind of like when a charging connection is sh**. Then the screen went black. The weird thing was though, that the screen was "on". I could attempt to capture a screenshot,and it would say "Unable to capture screenshot" in a message box on the bottom, and the ringtones would still go off. The phone stayed like this for a while, when I got into my car I noticed it seemed like the phone was charging from the car port, but the charging light was still on when the charger was unplugged from the car (which shouldn't happen normally). After I stopped in town, the phone worked again, but I had to rechoose my keyboard, theme, and wallpaper. I thought all was fine. However when I got home I noticed I couldn't connect my phone to my laptop. It would say charging, but Windows doesn't acknowledge the phone and I can't choose MTP or PTP on my phone.. it just says charging. I am 99.9% sure it has to do with what happened on the hike because it was working fine before. I tried a factory reset/cache wipe and going back to stock ROM (from CleanROM). Still not recognized. I tried toggling USB debugging, pretty much everything the Internet has thrown at me... I'm past my 14-day return period so I hope this isn't a problem over the next two years?
Yes... different USB and computers don't work. Samsung drivers installed. Kies and SmartSwitch don't recognize the phone. Tried rebooting both phone and computer. Using original cable that came with phone. I've pretty much exhausted everything... If I didn't list it you can suggest to see if I didn't try that.
Click to expand...
Click to collapse
Same problem but no previous reasoning behind it. I have installed the samsung galaxy S6 driver for windows and I get a beep on my PC when I connect it but no detection of device. I have enabled USB Debugging and clicked on connect device as Mass storage device.
AAAArrgghhhh.
WHY?

Related

[Solved-BADUSB]I think I managed to brick this Captivate

I just got my Captivate last Friday. Hadn't done anything complicated with it, basically I just used "Unleash the Beast" to root and sideload the thing. Ended up with some sort of weird permissions issue going on with the SuperUser app that had been installed with it, I was getting permission request loops. So I used Odin to reset it. At this point there wasn't anything really wrong, USB worked and the device appeared to the computer. So I just rebooted the Captivate into download mode using adb reboot download and went on.
So later on I grabbed SuperUser 2.3.4(?) or whatever the latest one I found online was, loaded that to do adb pull /system/apps since I realized that Unleash the Beast just deleted everything and I honestly hadn't even seen what it removed yet on the phone itself besides the list on the web site. So after the backup I odin'd again and then grabbed the files from SuperUser 2.3.4 replaced the existing files in Unleash the Beast with it. Actually ended up working perfectly for a while.
I'd used the phone for a few days, no issues, finally got my 16GB SD card from my Raphael and inserted it, had been downloading apps left and right. Well all of a sudden the phone seemed to have it's USB stop working for anything but charging. I recall plugging it into a charger or computer when I first got it and it would ask if I wanted to mount the SD cards for use, then I would just see the battery indicator charging. and I'd toggled developer usb a half billion times trying to get access and fix it.
The computer didn't see it, device manager didn't even flinch(Win7 x64) like it normally does when you plug in and unplug a USB device. Tried it with another computer and same issue. So I rebooted into recovery mode and tried that, the first several times around nothing was detected. Well my finger slipped and ended up hitting the Clear user data and cache option in the recovery mode.
At this point when it boots up, i still dont have usb access, I'm stuck in a force close loop, I can't install apps, can't seem to get it to reboot into download mode via the key commands, and installing apps is impossible since browser and market crash on start.
I've spent the night rebooting and trying to get into download mode for odin, I used to be able to get into recovery mode everytime I tried, eventually I started to see an "uknown device" show up in device manager, which I googled some info from it and all I could tell was it was Microsoft's dummy driver for devices that couldn't be found. Another weird response, it seems to be beginning to hang on the charging battery thing from time to time now.
At this point, its been under a week and I'd trade it in. Except the thing is with enough struggling you can see the apps installed. Most of them were removed but Market Access and Superuser are still in the apps list, and I'm worried about AT&T spotting that, figuring out what I've done and rejecting the claim.
just under half the time now, it boots, the other over-half of the time I get the spinning "battery loading" icon that shows up before the battery thing gets loaded, but not spinning. It pops up, and disappears, from time to time goes to show me my battery status instead of booting, even when not plugged in.
I'd like to think I haven't tried everything? quite obviously i can't run update.zip files from my 16gb sd card since it gets mounted at /sdcard/sd, and I've lost the file browser to move anything around. I've tried rewiping but that doesn't do a thing.
I hadn't gotten to the rom manager stuff yet since I wasn't planning on playing with roms if at all. and at this point that doesn't appear to be an option anymore.
Any suggestions? I was getting to continuing to reboot it till the battery thing comes up 100% of the time then goto ATT and see what they say.
So long that you can get to download mode you SHOULD be good. When you plug in the usb..you need to pull the home dropdown..select usb and tell it to mount. I may be telling you what you already know but download mode is hold both volume buttons from the battery screen...one black screen...att screen...black screen and release pwer but hold buttons. I had problems with this so what I did was unplug the usb...volume buttons...hold power and see att boot screen...(plug in usb)...black screen...att boot...black screen and release power til u see download mode. You can use Odin and set back to stock from there normally.
If the PC is showing unknown device..you are kind of stuck til you fix the driver issue. Maybe remove and reinstall or something not sure on that but that's the first order of business. Go to the dev forum and try reinstalling from there. (One click Odin downloader has teh drivers)
If your phone boots or can get into recovery or download mode you are ok. I ran into the problem where I couldnt even power it on.
Well by now I know that download mode is the holy grail to get things fixed. Recovery mode, I used to be able to get to, but didn't show up. I'm wandering if somehow my USB port got shorted or something.
The drop down option to make it mount is why this all began, it disappeared and never came back.
Trying your steps specifically, first couple times would just end up back at the battery screen. I eventually ended up at recovery mode. Did I end up at recovery mode for releaseing early or late?
I've reinstalled the Captivate drivers a couple times now and tried clearing all past installs of it. Still unknown device. At the moment I have it in recovery mode, so I've rebooted my tower into Ubuntu(Which has the sdk, but never tested with it). Since I've kept reading that Linux doesn't need drivers. Well ./adb start-server and ./adb devices still show nothing...
I can grab a fresh computer that never connected to this thing to try, but I'm kinda doubting it will do this trick at this point. I'll download the odin w/ drivers on it and try that.
hmm.... just ran over to one of the computers here that had absolutely nothing to do with android on it, no drivers, no sdk, no software, nothing.
Went to
[STOCK ROM] Odin3 One-Click Downloader and Drivers(new user=no links)
Downloaded the Windows X64 drivers, installed and rebooted
Plugged the phone in after it rebooted and I'm getting
Unkown Device, I'd pull some info from the Device Manager, but all it is reporting is scewed due to it being a usb device and Windows installed dummy drivers.
All I've got left for testing is my brother's Win7 x32 laptop, granted all I've been able to try with here has been x64 so far. Also on the first computer I was doing all this with. The drivers DID work, they WERE installed and functioning. Previously I could ADB to my hearts desire and I've used odin before. I used the same USB port, used different USB ports, tried different cables.
I had some strange issues on mine. When I would try to go to download mode. All of my USB stuff (KB and mouse) froze up and I had to plug in via PS2. I had the unknown device issue and Not sure how I fixed it. I downloaded and installed the Samsung Kies program and I also downloaded the driver. Ultimatly after banging on it for a bit it worked..not a Unknown device but it was some king of...Gadget Driver or some stuff was messing with me. Try installing Kies and see if that does anything...also make sure you remove the drivers before installing. It acted really squirrly to me too tho. From what you say..it sounds like a borked driver. Im on 32bit XP and took it home to my 64 Vista and got it working whne the 32 was jacking me around.
Just had a chance to try with Kies real quick, I'm not so much thinking i killed my drivers but that somehow the cell phone changed it's id calls. I'm going to give it a shot with kies on a fresh Vista x32 system at work. I still can't seem to get it into downloader mode, but I'm getting more consistent with Recovery and getting the thing to boot back up. If I consider the Battery screens to be your blank screens then I can get it to go recovery or "normal" boot. But still can't seem to get download mode at all.
Up until recently, I didn't get Unkown device showing up even when the system was in "normal" boot. Before, originally it would only show up in device manager in recovery mode, and then it would be the unkown device.
Just out of curiosity could you spare the driver specs for your setup so I can compare? Like Date, Version, and any Hardware IDs? I'm wandering what hardware IDs this thing is giving off since windows wont show me.
Well not sure what suddenly happened. But after enough reboot--attempts, recovery mode is finalyl appearing on my office computer as SAMSUNG Android USB Composite Device. Win Vista x32, only installed Kies and download SDK(speaking of, adb still doesn't see devices). Just finished redownloading odin(wish i'd had a thumbdrive on me when i was at home) and am about to see if I'm going to be lucky by vista somehow.
If you still keep having issues find a way to short the phone out and tell at&t that the phone just got really hot and then turned off. They should replace as a bad unit and get you hooked up with a new one.
Sent from my FroyoEris using XDA App
jonscapri said:
If you still keep having issues find a way to short the phone out and tell at&t that the phone just got really hot and then turned off. They should replace as a bad unit and get you hooked up with a new one.
Sent from my FroyoEris using XDA App
Click to expand...
Click to collapse
Well that thought has occured, that and magnets lol
I think i might have found a clue to the cause. I think it was tied to the whole usb thing. When it appeared to show up at all first time around, i had tapped the menu button while in recovery. And the natural way I'd been holding it applied just a little pressure on the usb cable. Well I got the phone to finally show all the notifaction tab options for debug and storage when i held down the usb plug in the phone down a little bit. I'm guessing that the pins for power are fine but maybe the data pins, or maybe one of the data pins is loose and thus it's an unkown device since it's not responding correctly.
I didn't have time to finish trying to fix it at work, and i'm stuck in class now. I'm'a see if i can get admin access on my terminal here and download everything while the teacher does his orientation. Otherwise i think i can fix it once i'm home now.
=====EDIT=====
Well getting the phone into Download Mode was a bit easier with Ubuntu via ADB since I don't have to wait for Windows to load the driver. Then just rebooted the box into windows for Odin. Long painful story short, I didn't setup Rom manager to be able to undo my changes when the USB port went bad/inconsistent and didn't expect those changes to complicate the recovery without USB. So I'm making sure it's a rather provable issue and going down to ATT with it. 7 Days from receiving the phone, and I'm goin in for an exchange due to bad USB. Funny.

Wont connect to PC and other odd issues

Ok, so I have been having a very annoying issue(s) recently with my SGH-I997R, ( Firmware version 2.3.3, Baseband version I997RUXKG3, Kernel Ver: 2.6.32.7-I997RUXKG3-CL366622)
This all started out of the blue about a month ago, I used to connect my phone to my PC all the time for transferring items via Mass Storage, and then on day when I went to connect it to my same PC, I got " USB Device Not Recognized". It will charge the phone but will not connect or show any option on the phone to connect. I have tried 2 Samsung cables and a generic Micro USB cable, No change. I tried connecting to my laptop, same issue. I re-downloaded the drivers from Samsung onto both my usual PC and Laptop, no change. Very very frustrating.
Other issues, I don't know if their related in any way but they all started at the same time.
a) if I place my phone in airplane mode i cannot get it out of that mode without rebooting my phone
b) if i shut my phone down (doesn't matter if battery shows 100% or 25%) I cannot get the phone to turn on without plugging in the USB cable.
c) When I leave my phone charging overnight and look at it in the morning, battery shows 100% but also shows "NO SERVICE" , I reboot the phone with the cable still connected, service restored.
IF anyone has had these issues Especially the connecting to PC issue, Please PLEASE help. I am going nuts. And of course this all happened 3 months after the warranty expired, so both Rogers and Samsung will not help without $$$$$.
have you tried to back up your data, take out any micro sd card and perform a factory reset under /settings/privacy/reset ?
or open it up and look inside for any problems like corrosion?
qkster said:
have you tried to back up your data, take out any micro sd card and perform a factory reset under /settings/privacy/reset ?
or open it up and look inside for any problems like corrosion?
Click to expand...
Click to collapse
I have done a factory reset numerous times from both the /settings/privacy/reset, and from booting it up holding the volume keys and doing a reset that way.
And I have had my phone since day one in a Ballistic Hard Core Series case, I take it out once a week to ensure its clean and free of dust/moisture (I work in construction so I try to keep it a clean as possible.) and my phone still looks like its brand new.
Thanks for the response though,
Update:
So just as an update for anyone out there who may be able to assist me with this very annoying issue, the Phone is still doing the same things, and since the last post i've also replaced the battery to see if for some strange reason it might help.
But to no avail.
As well I dont think i mentioned that this phone is rooted. I want to try unrooting it to see if that will correct the issue, but with not being able to connect the phone via usb to the computer, I have NO IDEA on how I can accomplish this. Any help???

Hard Brick (possible hardware failure)

I was wondering if I've encountered a common failure mode with my Verizon Galaxy S3 and if there are any possible solutions.
A week before it bricked, the phone was acting rather odd, rebooting itself spontaneously and at random; I didn't really think much of it until the following week. Applications on the phone had been running VERY slow and would often crash or hang; in addition, the phone was rebooting itself several times an hour at this point.
The last reboot hung for a while at the "Samsung Galaxy S3" screen before going to the home screen. At this point I realize there may be something serious going on, so I attempt to SSH into it and retrieve important information off it. Unfortunately, it proved to be too late; login attempts failed with "Argument list too long". A few minutes after my ill-fated attempt to save data, the phone crashed in the app launcher and initiated a reboot again; only this time, the Samsung logo never came up. Since then, I have been unable to power it on, enter recovery, or otherwise get any life out of it.
It's long out of warranty so I'm basically wondering what my options are to revive it and possibly get important info off it. Reinserting the battery does not work and neither does plugging it in. All options to enter recovery or any other sort of mode fails; it essentially acts like there's no battery inside and does nothing. Is this a common failure state for S3 units and is there a known solution? Has anyone ever used JTAG to retrieve information off the storage inside?
WildZontar said:
I was wondering if I've encountered a common failure mode with my Verizon Galaxy S3 and if there are any possible solutions.
A week before it bricked, the phone was acting rather odd, rebooting itself spontaneously and at random; I didn't really think much of it until the following week. Applications on the phone had been running VERY slow and would often crash or hang; in addition, the phone was rebooting itself several times an hour at this point.
The last reboot hung for a while at the "Samsung Galaxy S3" screen before going to the home screen. At this point I realize there may be something serious going on, so I attempt to SSH into it and retrieve important information off it. Unfortunately, it proved to be too late; login attempts failed with "Argument list too long". A few minutes after my ill-fated attempt to save data, the phone crashed in the app launcher and initiated a reboot again; only this time, the Samsung logo never came up. Since then, I have been unable to power it on, enter recovery, or otherwise get any life out of it.
It's long out of warranty so I'm basically wondering what my options are to revive it and possibly get important info off it. Reinserting the battery does not work and neither does plugging it in. All options to enter recovery or any other sort of mode fails; it essentially acts like there's no battery inside and does nothing. Is this a common failure state for S3 units and is there a known solution? Has anyone ever used JTAG to retrieve information off the storage inside?
Click to expand...
Click to collapse
Plug it into your computer, or a wall outlet with the battery out. See if it mounts as a strange drive or the led light flashes for a second.
Oh wow. Yes it does have the red light when I plug it into the wall outlet without battery. Haven't tried the PC as I'm leaving for work and my USB wire is in the car but I'll assume that will work when I try it.
WildZontar said:
Oh wow. Yes it does have the red light when I plug it into the wall outlet without battery. Haven't tried the PC as I'm leaving for work and my USB wire is in the car but I'll assume that will work when I try it.
Click to expand...
Click to collapse
At least it isn't completely fried, this method should work:
http://forum.xda-developers.com/showthread.php?t=2581166
Make sure it has no other sign of life first.
If you were on 4.1 then make sure you don't use a 4.3 file and lock your phone. Might have to do some digging around to find them, but they are around here somewhere.

Driod XT1080 Maxx - No Recovery, No Factory, And No USB Connection To PC

XT1080 Maxx - no recovery, no factory, and no USB connection to PC
I am trying to fix my brother's XT1080 Maxx, or at least get his photos off of it. This phone is stock, as my bro is not tech savvy at all.
He went to bed one night. I am not sure if the phone tried installing an update while unplugged or what happened, but when he woke up in the morning and tried turning it on, it stuck on the droid eye screen. He tried rebooting a few times and was finally able to get to the unlock screen, but once unlocked, everything crashed, like motolauncher, gapps, acore, media, etc.
We took it to several Verizon retailers, some official stores and some authorized retailers. Everyone said they could not help.
At this point, he gave it to me to work with. I tried recovery from fastboot, but it says boot failed. After lots of turning on and off, I was able to get to the unlock screen. After pushing OK to the millions of crashes, I was able to get to the settings screen. I tried everything from clearing cache to factory resetting within the settings. Nothing would work. Anything to do with data would bring up a .media crash. The best I got was turning on the Bluetooth, but nothing useful can be done with it. I also tried NFC, but could never complete a transfer, which didn't matter because I could not get to his gallery anyway. I booted in safe mode a few times and always got the same results.
I tried every option possible to connect the phone to my computer. The USB never did a thing, no matter what driver I tried using. I downloaded all kinds of programs from these forums. The computer would not recognize it in fastboot either.
I told my bro he was screwed and tried a fastboot factory reset. All it does is boot the phone in the normal way, which either sticks on the droid eye or finally makes it to the unlock screen. At this point, I am raging mad.
I decided to disassemble the phone to see if removing the battery would somehow magically allow me to connect it to the computer. I currently have just the board and battery connected to a PC. I had a fastboot driver to come up for a split second, but I have no idea how or why. I am not sure if I bent the board just right, which allowed a contact to be made, but I have not been able to replicate it.
Does anyone have any ideas? The phone is screwed for sure, so if there is anything extreme I can do to save his pictures, I will do it. Thanks in advance.

Samsung J7 Prime G610M - FAP Lock + weird usb problem - Urgent

So, something very weird started happening to my phone. Out of nowhere, about 7 hours ago, it would stop charging whenever it was on, charging only when it was off and connected to my laptop. However, I thought it was just something wrong in the dev options, and I went to change whatever was the USB option to "charge phone". With this, I did accidentally forgot to activate the OEM option, and had to reboot not long after. You can probably see where this is going now.
Now I have a phone that bootloops on the FAP Lock message, and whenever I go to download mode to fix it, my PC just doesn't recognize the Phone. I've tried different USB cables, all of them are only recognized when the phone is shut down. So it isn't a hardware problem, because the Phone actually charges when it's shut down, and it isn't a problem with my USB ports or cables, as anything else I use with it works fine. And the worst part is, I need this phone today for a serious bank matter, and I can't afford to lose any data on it either, there's some very personal important stuff from yesterday that wasn't backed up yet. And keep in mind that paying for it to be fixed is the last option for me, as I can't afford it (besides, I fear they might end up getting the phone in factory reset mode, and I can't lose that data as I said).
Any kind of suggestions on how to get either the PC to recognize the phone, or flashing in a different way that doesn't need the PC to recognize the device? Thanks in advance.
Edit: Whenever I try to connect the phone via USB, it doesn't even make the Windows "USB connected" sound, it's just like it isn't there at all. One time, I got it to show, but it was as a "unrecognized usb device", and I haven't been able to replicate it yet.

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