Related
Just chatted again with Samsung Support and there is no additional update coming out to fix the GPS. Anyone wanting to jump ship waiting for a fix, can jump now.
here is my chat log...
Please wait for a Samsung Agent to respond.
You are now chatting with 'Alice '
Visitor: hello alice
Alice : Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: I had chatted with support last week about the over the air update to my captivate phone via att.
Visitor: the samsung rep told me not to do it
Visitor: which i did not.
Visitor: I did notice that a Kies mini application is now listed on your website
Visitor: should i install that? will that give me the update to my captivate phone?
Alice : Yes, that's correct.
Visitor: I understand from my previous chat session that a gps update was coming
Visitor: before the end of september
Visitor: is the update from this Kies mini program that update? or something else?
Alice : The update was for the firmware and to fix the GPS issue as well.
Alice : I'm sorry, the update is not for Kies.
Visitor: I was told that the update, wasn't the gps update
Visitor: and it wasn't ready yet, and that when it would be ready it would be on the samsung website
Alice : I'm sorry for the mis-communication.
Visitor: after speaking with my friend who applied the update, he said his gps didn't get any better
Alice : The update was for the firmware which also enhances and fixes the GPS issue.
Visitor: is the over the air update the same as the one from the Kies mini?
Visitor: so is it fair to say, that this is "the update" and no other ones are coming out to fix the gps issue?
Alice : No, the firmware only updates the connectivity name from Samsung Kies to Kies.
Visitor: i do not understand your last reply
Visitor: once i load the mini kies software, it will push out an update with the last letters JH7
Alice : I understand your concern.
Visitor: this firmware or fix is the one to fully address the gps issue?
Alice : Yes, that's correct.
Visitor: there are no other updates coming out before end of september?
Visitor: so i am to expect the next update will be android 2.2 operating system?
Alice : Please click on the link given below to access the article with instructions to update the handset:
Alice : http://ars.samsung.com/customer/usa...ID=2&PROD_SUB_ID=557&PROD_ID=558&AT_ID=339171
Alice : The Update is not for Android 2.2.
Alice : In the future, the device should be upgradeable to Android Froyo 2.2.
Alice : Important Notice: Samsung Customer Care has no knowledge of when/if a release will be made available prior to official release.
Visitor: what i am trying to get at.. is there any other gps fixes or updates coming out to make the gps respond better
Visitor: i think there maybe an issue with my phone because i am unable to check for a software update
Visitor: it says it can't connect to att servers
Alice : The link provided is to update the handset and if the fix for GPS issue.
Alice : In this regard, I suggest you try updating the handset after a while as the network to update is now al a maximum load and may take some time.
Visitor: i read the article
Visitor: and it does not say there is a gps fix or update in it
Visitor: sorry
Visitor: see it now
Visitor: ok will try kies mini route.
Visitor: if my gps is still not working properly what do you suggest?
Visitor: a replacement?
Alice : Typically Samsung warranty covers repair only, unfortunately I do not have the authority to offer any exchanges at this time. If you would like to only discuss an exchange at this time, I can recommend that you contact our Voice support at 1-888-987-4357, Mon-Fri: 7 AM - 9 PM (CST), Sat: 9 AM - 6 PM (CST).
Visitor: I of course have to try the update first...
Visitor: but in your opinon, should i request an exchange if it does not work?
Alice : If you experience any issue after updating the handset, please call the above provided phone support for the options available according to the situation.
Visitor: ok thanks for your help
Samsung supports are typically clue less. Don't take their words for anything. For all I care, you might just chatted with a bot.
great bot! check out the link the bot sent me... clearly it says gps update.
Krad said:
great bot! check out the link the bot sent me... clearly it says gps update.
Click to expand...
Click to collapse
Yes, that's what the info they got. Remember Samsung publically said the same thing when JH7 is first released. Support CSRs are the last person to know any upcoming updates. That shows how bad Samsung support really are.
Great, Samsuck totally screwed us with this
I'll give Samsung/ATT until the end of September to get an actual GPS fix out, like they said they would.
I have already called AT&T about the issue and they are prepared to give me another phone of my choice if I decide to send it back to them.
Otherwise, I will probably sell it and go back to a Nexus One or maybe attempt to get a Telus Desire. I think it has the ATT 3G bands.
Alice seems to frequent these forums from Samsung chat logs. She never seems to know whats going on either.
I just went up through the ranks of Samsung customer support right before posting this. Chat first, won't waste your time posting it here as it has already wasted enough of my time. Second, phone call to "tier 2" support, had me do a battery pull and restart, obviously a waste of time, got transferred to "tier 3" support, apparently the highest level of support and where I was really trying to get anyway. Had me go into settings and turn on "wireless networks", yet another complete waste of time. However, I wasn't looking for him to fix it over the phone, I only wanted information.
Believe me when I tell you I held his feet to the fire looking for some information on whether or not there was ANY information or ANY update coming out AFTER the JH7 OTA update. He assured me there was no information on any other update in the pipe other than JH7 which had obviously already been released. I did get him to divulge that they have had "a few" other calls from people who's GPS was still not working even after the update and that the calls that had come in so far were only for the samsung captivate and that they hadn't had any other calls in regards to the other Galaxy S phones on the other carriers which seems suspect to me since to the best of my knowledge, all the other Galaxy S phones share the same GPS problems. He said all he could do was take down my information and pass it on to "research and development". I even tried to get him to transfer me to research and development to no avail.
In the end, the only recourse I had was to mail a letter to "Customer Relations" or some such thing in Texas explaining my situation. I really believe that the only thing I took from the conversation that was of any real use is that the only way they are going to do anything about the problem is if they get enough people calling and complaining about it.
Do yourself and all of us a favor and call in to voice your concern with getting the problem fixed. It only takes a couple of minutes and maybe someone will be able to get more information than I was able to. 1-888-987-4357. Sorry I don't have better news to report.
topshelf95 said:
.... thing in Texas explaining my ....
Click to expand...
Click to collapse
What city, I might drive there
From a phone on an app
samsungs crappy support ftw!
Another post about an uninformed service rep - taken as gospel.
I really wish all the people that posted and believed this stuff would actually jump ship - then the forums would have less junky alarmist posts.
I have to say, that was somewhat painful to read. You pretty much railroaded her. You kept making multiple unrelated statements and mixing them with multiple questions before giving her a chance to respond. I don't feel like you could learn anything that way.
k2snowboards88 said:
I have to say, that was somewhat painful to read. You petty much railroaded her. You kept making multiple unrelated statements and mixing them with multiple questions before giving her a chance to respond. I don't feel like you could learn anything that way.
Click to expand...
Click to collapse
Good point, it was really hard to read that. It may be an automated bot it may not be, but the questions were so all over the place that it was impossible to tell what was going on.
Again, if this was a person making matter of fact statements - it is not someone in the know. It is just a 1st or 2nd level tech support person and they never know what is really happening in the dev world.
I didn't think there would be such a backlash against me about this thread. I was trying to be helpful and let others know that according to support, there isn't another update for GPS.
If you want to believe it is a robot, or canned, or some dumbass they put on the chats is your right. But my bubble has been burst and I don't think another fix is coming.
My strategy was to try and see if Alice would slip and let me know if there was a gps update coming out. She did not falter.
I would love to be proven wrong and would love to see the magic bullet gps fix, but i have zero hopes of that now.
The gps is big for me, but the rest of the phone is great.
I think everyone can agree this was a debacle for Samsung, and my next phone will probably be an HTC.
I will also keep most things to myself as well because clearly they are unhelpful in this forum.
We all know there is Froyo update that will be coming in a month or two. Samsung has the time to tweak the GPS more or even fix it in Froyo build.
But I don't think there is any Eclair 2.1 GPS fix in the works. All indications are Samsung has decided to move on.
Nothing personal against OP but I personally will not trust anything Samsung support said over the phone or in a chat session. Have been there many many times before.
Today a Samsung rep told me the sky would be falling...
Okay all jokes aside and as someone who has worked support before, reps are bottom feeders. They do not know anything about their company, their companies mission, or current development/progress. They are given a task, and their task is to find a way to keep you from calling in again while making sure that you buy a product from them in the future.
From the responses, she is not a bot. Thinking it is a bot is just silly, however, this does look scripted. Likely samsung is using India, the phillipines, etc.
If you allow this interaction to shape your feelings about your phone, I would like to question your intelligence. You're going to get this from any company. The grass isn't any greener on the other side.
Don't expect better from htc. The evo was capped at 30 fps. All the reps told anyone who asked that this would be unfixable in software because it was a hardware cap. They stuck to their story until a few days ago, when they removed the cap in software. That's not an isolated incident either. I remember when they sold phones with great gpus and advertised that fact. They didn't actually have drivers for it in the phone, so the gpu just say there inert. They never fixed that. Htc regularly lies to their customers, just like samsung.
foxbat121 said:
We all know there is Froyo update that will be coming in a month or two. Samsung has the time to tweak the GPS more or even fix it in Froyo build.
But I don't think there is any Eclair 2.1 GPS fix in the works. All indications are Samsung has decided to move on.
Nothing personal against OP but I personally will not trust anything Samsung support said over the phone or in a chat session. Have been there many many times before.
Click to expand...
Click to collapse
I'm curious as to how you "know" a Froyo update is coming in a month or two? AT&T has never once officially committed to releasing a 2.2 update. The only thing that's been official is that the I-9000 was supposed to get 2.2 by the end of september, and now that's slipped back to some time in October, probably the end of the month. Samsung has to get any updates approved by AT&T. Maybe I'm missing something, but I have not seen one official word from AT&T concerning this, just speculation on top of conjecture from people on here "in the know"...
Alice and Kies-Min
I'm in the USA so technically according to *Alice* with which I also chatted online, Kies is not supported. (of course that person provided the link to Kies Mini anyways) I was clearly told this is the JH7 update which WILL fix the GPS. From other forums I have read I will lose PC/Internet (tethering). Alice indicated yes, I'd lose that then.. oh wait, no I wouldn't.. it'd be a choice I could chose. So I downloaded and installed KiesM. I connected my phone and no surprise it didn't recognize it. I rebooted the phone. I am rooted, 1click lag fix and att bloatware removed. The KiesM found my phone and said it was unregistered and would not allow me to update it. I then closed the app and opened up normal Kies. It found there was a new version of Kies (assumed it included the JH7 update) and it downloaded etc. It also said it could update my firmware. When i attempted I get an error showing my pda, phone and software versions and states (while none are jh7) that it could not be updated. I also have tried the over the air option and continue to get no updates available. So, I can't even get this (what about half say sucks other half love) update even if I wanted to. Pretty disappointing. I really do love this phone EXCEPT that it doesnt connect to my alpine ida-x001 which I have scoured forums everywhere to see why the usb continually connects and disconnects and this second issue, poor, terrible GPS functionality. Last night was the first time I actually needed it but fortunately I can read a map and street signs fairly well and didnt need the locator beacon, just the actual address. Point of my long post, if you know how to get the update via kies let me know. If you know that it being rooted and ATT's bloatware will prevent it from installing, respond to let me know and I can try the update. I'm not opposed to it... however reluctant i am according to the negative posts..
derek4484 said:
I'm curious as to how you "know" a Froyo update is coming in a month or two? AT&T has never once officially committed to releasing a 2.2 update. The only thing that's been official is that the I-9000 was supposed to get 2.2 by the end of september, and now that's slipped back to some time in October, probably the end of the month. Samsung has to get any updates approved by AT&T. Maybe I'm missing something, but I have not seen one official word from AT&T concerning this, just speculation on top of conjecture from people on here "in the know"...
Click to expand...
Click to collapse
In the US Galaxy S release party, Samsung publically promised Froyo 2.2 for all US Galaxy S variants. AT&T didn't say otherwise. So, we will take the Samsung's PR or marketing's words for granted.
I happen to go through my google reader this morning and found an interesting article on Softpedia about Android 2.2 coming to Galaxy S in more markets. It is a very interesting read. Has anyone heard anymore info about this topic? The update will supposedly be available on the samsung website.
http://news.softpedia.com/news/Android-2-2-Froyo-on-Galaxy-S-in-More-Markets-166602.shtml
Here is the original post about the froyo update
http://www.tgdaily.com/mobility-brief/52521-samsung-galaxy-s-finally-gets-its-turn-with-android-22
I guess this topic is already being talked about in this thread
http://forum.xda-developers.com/showthread.php?t=840573
This update is not for the US market but for everyone else. I found this comment on the Galaxy S twitter page:
@imms0fat Hi Rich. Thx for that article. It refers to non-US phones. Samsung USA and TMO should release 2.2 by the end of the year.
So us US folks are left in the cold til years end
If the Nexus S is basically a Galaxy S in Gingerbread disguise, you'd think Samsung would be bursting at the seams to offer a software upgrade for all the phones it's already sold from that family. Okay, you really wouldn't, but you'd hope that would be the case, right? Well, Pocket-lint prodded Samsung on just that point and managed to finagle the following response from a local UK contact presumably speaking on behalf of the mothership:
"In case a new version of Android operating system is publicly announced and released, Samsung will review the possibility of implementation of such new version to the existing Samsung products with Android operating system ("Update").
Such a review will be based on various factors including, without limitation, the overall effect of such Update to Samsung products, the system requirements, the structural limitations, and the level of cooperation from the component suppliers and the software licensors".
Click to expand...
Click to collapse
More here:
http://www.engadget.com/2010/12/09/samsung-undecided-about-gingerbread-on-galaxy-s-google-says-har/
Nope, the Galaxy S will be getting gingerbread:
http://twitter.com/Samsung_Mobiles/status/12437775529803776
A reporter already touched bases with Samsung, Samsung has claimed to be working on Gingerbread way before Motorola and HTC supposedly because they were experimenting with it on the tablets.
SlimJ87D said:
Nope, the Galaxy S will be getting gingerbread:
http://twitter.com/Samsung_Mobiles/status/12437775529803776
A reporter already touched bases with Samsung, Samsung has claimed to be working on Gingerbread way before Motorola and HTC supposedly because they were experimenting with it on the tablets.
Click to expand...
Click to collapse
Both of these pieces of information have been discussed in the Gingerbread thread.
And saying "Nope" doesn't change the fact that the Engadget article is pointing out the same inconsistencies - Samsung UK says "unknown at this time" and as your tweet shows; Samsung India says "yes" - so I think we can agree that the answer is undecided.
No idea why a new thread was started.
alphadog00 said:
Both of these pieces of information have been discussed in the Gingerbread thread.
And saying "Nope" doesn't change the fact that the Engadget article is pointing out the same inconsistencies - Samsung UK says "unknown at this time" and as your tweet shows; Samsung India says "yes" - so I think we can agree that the answer is undecided.
No idea why a new thread was started.
Click to expand...
Click to collapse
"UK contact presumably speaking on behalf of the mothership:"
Who is this contact and presume is better way of saying assume.
I truly hope that India is right.
Considering most employee's Twitter use about work is governed by non-disclosure agreements, for an Indian employee to Tweet something like that he is either corect and doing it with company permission, or soon to be fired, correct or not.
A big question is where do Samsung software engineers work?
Maybe they work in India or Korea, who knows. But I think the UK wouldn't have as much knowledge as either of them.
We'll just have to wait and see.
alphadog00 said:
No idea why a new thread was started.
Click to expand...
Click to collapse
You really don't have an idea? It should be quite obvious...I did it to annoy you.
nooomoto said:
You really don't have an idea? It should be quite obvious...I did it to annoy you.
Click to expand...
Click to collapse
That and because you probably don't know to search first... standard rookie mistake. But I forgive you.
alphadog00 said:
That and because you probably don't know to search first... standard rookie mistake. But I forgive you.
Click to expand...
Click to collapse
Whew! That was a close one, I wasn't sure if you were going to forgive me or not. Now I can rest easy tonight...I'll post a new thread to let you know.
I apologize for not having superior forum searching skills. I'm so glad that you found the time in your busy day to point out that the link to the article had already been posted in the 8 page long Gingerbread thread, while at the same time offering your analysis of the situation and reaching the conclusion that nothing has been decided. You are truly a shining beacon in the pantheon of multi-tasking.
Really dude, stop being so anal. Everyone on this forum is so pissy. I've been on physics forums that are more light-hearted.
Bravo to the UK rep for giving a nice neutral PC response. He should get a job in politics.
Seriously, what is the rep supposed to say?
"Yes, without question."
"NO, never going to happen. Buy new Samsung products."
Do you think samsung wants to make more money or keep current customers happy?
Because I think they are more after money.
So they in my conclusion they would not make gingerbread FW for SGS.
they would make a whole lot to give us froyo and make the "next gen" phone with Gingerbread and have that updated to whatever is going to be next....h...h...
offtopic... what dessert starts with a h?
sixk said:
Do you think samsung wants to make more money or keep current customers happy?
Because I think they are more after money.
So they in my conclusion they would not make gingerbread FW for SGS.
they would make a whole lot to give us froyo and make the "next gen" phone with Gingerbread and have that updated to whatever is going to be next....h...h...
offtopic... what dessert starts with a h?
Click to expand...
Click to collapse
Well making money and keeping your customers go hand in hand.
Honeycomb
Sent from my Axura 2.1 phone with Gingerbread keyboard.
ah... is that the announced name honeycomb???
I didnt look it up haha >_<
anyways technology is changing so fast they cant keep one item for more than 2 years now without it being obselete now.
We have a SGS captivate because we wanted the best...
but for how long?
I am pretty sure by next summer its going to be mid range by than.
So like half the people with a captivate will get the "newest bestest" phone by then because thats what we want. the best tech for that time... well those with money atleast haha
so my point is why waste time on a mid range phone when they can concentrate on a better phone by the time they can put gingerbread into SGS variations.
Also with all the carriers being stingy with froyo... =/
I can only see 1 FW update for new phones lately unless its Dev phones.
Reason why iphone are good is because they can update their fw because all their phones are similar and is on one carrier till they go verizon.
This is just my opinion though
only thing we can do is just wait and see. ^^
have a good day and really I do hope for Gingy for our phones.
sixk said:
so my point is why waste time on a mid range phone when they can concentrate on a better phone by the time they can put gingerbread into SGS variations.
Click to expand...
Click to collapse
Because if you don't treat current customers well it makes it harder to get new customers.
if most customers are like me i had the i8910 hd and changed to captivate to see if they might have better support which is a whole lot better than the i8910.
but really... with tech moving so fast support will only last 2 years the most imho
look at nokia and sony...
they are like that also ^^ not only with phones but with other things.
but everyone has their opinion and story
I guess this is getting more and more off topic
im sorry haha
File this under, I'll believe it when I see it.
Samjunk still hasnt released Froyo for the Captivate yet and people are worried about Gingerbread?
derek4484 said:
File this under, I'll believe it when I see it.
Samjunk still hasnt released Froyo for the Captivate yet and people are worried about Gingerbread?
Click to expand...
Click to collapse
Is it Samsung that hasn't release Froyo or the carriers who haven't released it?
derek4484 said:
File this under, I'll believe it when I see it.
Samjunk still hasnt released Froyo for the Captivate yet and people are worried about Gingerbread?
Click to expand...
Click to collapse
Blame att not Samsung.
Sent from my SAMSUNG-SGH-I897 using XDA App
Ok.. is SG going to give us Gingerbread.. They say they will, but by then we are going to be PAST Honeycomb, they are slow, lazy and do not care. Honestly, they rather sell a new phone with the new OS then just do a free update.
lets be honest, they will give it to us, but by then it will be too late
NOW, lets think about this tho. the Nexus S is a Galaxy S with a twist right. So lets wait till some of the Chefs in the Rom dept give us a ROM unlike anything in efficency that SG will give us.
I mean, do you think the update to Froyo is going to be as good as the stuff that is out already? heck we even have some stable OV-UV HSPA roms out there, stable and all.
I'v had HTC, Samsung, and millions of other phones, i never rely on the manufacture. Heck even the iPhone had such better stuff when it was jailbroken.
just say'n. the newest from the manufactures, will be nothing but just obsolete crap.
In this exact moment I am looking at the Samsung product information page (new subscriber, can't post a direct URL...)
www <dot> samsung <dot> com <slash> us <slash> mobile <slash> cell-phones <slash> SGH-I897ZKAATT
The text that appears on that page is as follows:
"Powered by the latest Android platform(and upgradeable to 2.2)..."
1) The Captivate is not powered by the latest Android platform.
2) The Captivate is not upgradeable to 2.2 because Samsung is refusing to release the update.
A formal complaint has been registered with the FTC regarding the false advertising that is displayed on the Samsung corporate site.
ldsskier said:
A formal complaint has been registered with the FTC regarding the false advertising that is displayed on the Samsung corporate site.
Click to expand...
Click to collapse
Heh, nice. Should probably hit the BBB too.
I don't get the issue here. It has the latest Android Platform.
Well, the latest if you're talking about June.
Filed a complaint with the BBB before I filed with the FTC actually...
The complaint should be with ATT and not samsung as far as froyo goes considering that not only was it leaked late last year but its also been released officially with every major carrier outside the USA.
This Captivate is being advertised by Samsung as upgradeable, even though they know that the phone is not at this time (ever?). Samsung has released the updates directly for the other models of the Galaxy S but is refusing to do so with this phone. The other day they briefly had a link for the update on their website then took it down.
You are wrong good sir. samsung has released the software. It is att who is at fault here we are in. think the last galaxy s phone to receive three update. So it its slightly misleading advertisement but not false
Sent from my SGH-I897 using XDA App
It is upgradeable (custom roms). Granted upgrading it technically voids your warranty.
Has anyone tried the Samsung Mini-Kies Update yet? I don't feel like flashing back to stock >.<
ldsskier said:
Filed a complaint with the BBB before I filed with the FTC actually...
Click to expand...
Click to collapse
The BBB is a joke. They have no authority and no influence, really. I've filed complaints with them in the past, and all they can do is refuse to give a company a good BBB rating.
Good luck with your complaints. I doubt the BBB or FCC (especially the FCC) will find anything worth investigating...
kumo21 said:
Has anyone tried the Samsung Mini-Kies Update yet? I don't feel like flashing back to stock >.<
Click to expand...
Click to collapse
You mean the Kies Mini that says I have the latest update installed (10/09/10)? Nope, haven't tried it.
ldsskier said:
In this exact moment I am looking at the Samsung product information page (new subscriber, can't post a direct URL...)
www <dot> samsung <dot> com <slash> us <slash> mobile <slash> cell-phones <slash> SGH-I897ZKAATT
The text that appears on that page is as follows:
"Powered by the latest Android platform(and upgradeable to 2.2)..."
1) The Captivate is not powered by the latest Android platform.
2) The Captivate is not upgradeable to 2.2 because Samsung is refusing to release the update.
A formal complaint has been registered with the FTC regarding the false advertising that is displayed on the Samsung corporate site.
Click to expand...
Click to collapse
Why do you waste time with stupid threads?
At the top it says in bold " Galaxy S with Android 2.1 OS" there is nothing misleading....
More trolling. Mods let's lock this puppy.
Not the FCC, the FTC - Federal Trade Commission.
Hey peeps just for kicks I contacted customer un-support to inquire about hox at&t jelly bean update.The following is my chat,where the tech gets mad at me for,asking them to send me the update since they cant fix it.Then he ends the chat,when I say his pre-written statement's are insulting,and the at&t devs are amateur's. I thought it was hilarious,this guy did not.
Thank you for your patience! Your AT&T Representative will be with you shortly.
Welcome! You are now chatting with 'Geofrey Holt '
Geofrey Holt : Hello Blaz1nr, My name is Geoffrey and I would be happy to help you today. Please give me one moment to look up your account information.
Geofrey Holt : Just so I understand your problem your phone is not updated to jellybean?
blaz1nr: I know for sure you recieved to software upgrade from HTC over 3 months ago.Is your dev team having problems? No one x is receiving the update its not even slated for roll out,according to sources at at&t.
blaz1nr: So when can i expect update this?
Geofrey Holt : Have you checked your phone to see if it is available for a update?
blaz1nr: I just told you its not available to any U.S at&t htc one xl.You at at&T have not provided the update yet. You guys are operating these devices on my airwaves, the publicly owned bandwidth that is leased by the FCC in the public's best interest. Yet somehow we pay alot more for service that is accompanied by terrible customer service,and updates & support clearly are a part of that. This also hints as to why AT&T has lost most its customer base,and become rated dead last for customer service by Consumer Reports and other rating agencies
blaz1nr: I was asking you to check your data base,and tell me when this update will be allowed by at&t.
Geofrey Holt : Just one moment please.
Geofrey Holt : At&t is trying to put this update out as soon as possible. They are pushing this update out in batches. And we do not know when those batches are pushed out. You will receive a text message on your phone when it is available for your phone.
Geofrey Holt : I know this can be frustrating but we are trying to get these updates out as quickly as possible.
blaz1nr: That's exactly it.You have no idea when it will push out.And do you think its ok that only at&t held this update from its customers? I don't appreciate being giving a sorry just wait answer.I know for sure at&t has not even began to do this.So what your tell me is a total lie,or you know nothing about the company you work for.The one xl+ has received two its already going to the next platform again. This phone came much much later. As I expected we the customer are left,with terrible support and no real answers as to why the whole world has this update and we cannot. We the customer own your terrible company,and we demand the same respect other carriers give their customers.
Geofrey Holt : Just to confirm your your HTC one x that you are using is on # ****?
blaz1nr: nope ****
Geofrey Holt : Once a update is released by the manufacture at&t puts it through testing. once they are confidant that it will work with the at&t network it will be released. I do apologize but we do not have a release date.
Geofrey Holt : Are you still with me in this chat?
blaz1nr: well just to let you know,it does work,in fact the version from Canada,works perfect and its from a different carrier altogether.Almost 15 years as a customer and this what I get.Ill tell you what send me the update,ill have it stable and ready to push by tonight.That's how fast I can do it,and I have had no schooling for this at all.But i can for sure fix this entire update in under one day.By my self.This just proves someone like me that can build this from source with no training at all,is far more quilified then your own dev team. This is very sad.You should be ashamed of your subpar dev team.SEND ME THE UPDATE ILL FIX IT.This is total bull%h!&.
Geofrey Holt : Once a manufacturer releases an update to us, AT&T puts it through rigorous testing to ensure its compatibility with our network. Only once we are satisfied that the update will work properly on our systems without causing a negative customer experience will we then make it available for our AT&T branded devices. This can sometimes be a lengthy process that may include working with the manufacturer and developers to make needed changes. There have been some instances in the past where we have simply never released updates due to conflicts and unresolvable problems. At this time the update you are looking for is not yet available for your AT&T device. I am sorry, but we will need to wait to see if and when it is approved by our testing team.
blaz1nr : Well it seems you didn't actually read anything i typed did you? Did you read anything it at all? I tell you what,your pre-written answers are insulting.Do you think were stupid? Your not pushing it because you put it on the end of support list.Which you never stated.You have done nothing but insult my intelligence.This is very typical of so called tech support at at&t.
Your AT&T representative has closed the chat session
Sounds like you were being a **** to a guy that was just trying to do his job.
Well if not telling the truth is doing your job, then yes I was.
Sent from my HTC One X using Xparent Green Tapatalk 2
7786 said:
Sounds like you were being a **** to a guy that was just trying to do his job.
Click to expand...
Click to collapse
+100 to this. You are the kind of customer I hate. An arrogant know it all that takes out his frustration on the minimum wage employees that have absolutely no control over your problem. Go fall in a ditch
Sent from my One X using xda app-developers app
blaz1nr said:
Well if not telling the truth is doing your job, then yes I was.
Click to expand...
Click to collapse
The guy was telling the truth as he knows it, and can only tell you what he is being told. Customer service reps don't do the testing, not part of the certification team, and have nothing to do with the release of the update. All he can tell you is what he is being told, and what he is scripted to say.
There is a 17 page thread on the AT&T community forum, with similar complaints as you. There is an AT&T community manager that has been active on that thread named jamileh, and she has been a bit more forthcoming than the CS agent you chatted with. But she didn't have any better of an answer. She understands that people are *****ing and moaning about the delay, and she has been bugging the certification team at least twice a week to get any information on when it will be released. All they will tell her is that its being worked on, but there is no ETA. That is probably as much information as you are going to get from any AT&T employee.
Anyway, why would someone complain about such a thing on XDA? This is the place for phone mods and custom ROMs. Just unlock the bootloader, load a custom ROM, and be done with it.
First off the guy is a high yield account rep. This meaning 15 or more devices on one account. Secondly he does in fact know, that the update was canceled due to eod listing. So that being said, and since I chat with the same guy multiple times. He has stated before that the eod list is visible, and they can tell you if it's not going to update. But At&t policy is never to say your device is eod. So before you blindly post comments, it's good to know the facts.
Sent from my HTC One X using Xparent Green Tapatalk 2
blaz1nr said:
First off the guy is a high yield account rep. This meaning 15 or more devices on one account. Secondly he does in fact know, that the update was canceled due to eod listing. So that being said, and since I chat with the same guy multiple times. He has stated before that the eod list is visible, and they can tell you if it's not going to update. But At&t policy is never to say your device is eod. So before you blindly post comments, it's good to know the facts.
Sent from my HTC One X using Xparent Green Tapatalk 2
Click to expand...
Click to collapse
Then why the hell did you bother him? Especially if you already know the answer to your question? Just load a custom ROM and stfu
Sent from my Nexus 10 using xda app-developers app
Terrible. Notfunny. Not helpful. Unnecessary.
Sent from my Evita
redpoint73 said:
There is a 17 page thread on the AT&T community forum, with similar complaints as you.
Click to expand...
Click to collapse
I just tracked it down. My head hurts.
At this point, there is no doubt in my mind that the update is being delayed intentionally for marketing reasons. It will probably come out eventually, but I would guess not until at least a month after the One is available.
I followed all of those posts on the AT&T forums for some time about two months ago...just a lot of butt hurt people all raging on the death star, some with purpose and some without. I especially love all the people threatening to leave because of a software update :laugh:
Listen, that's the reason why we have the brilliant minds here in this community. READ, MOD, and be MERRY! If people don't like what AT&T has to offer, then there is competition out there, but I hear the same from Verizon customers frequently.
None of these companies promise or really owe any of us anything and to expect otherwise is naivety.
I feel a little sorry for that CSR...
iElvis said:
I just tracked it down. My head hurts.
Click to expand...
Click to collapse
18 pages now.
I dropped out of that thread a while ago. Its basically just page after page of people complaining over and over. Often just the same people complaining again and again. Beating a dead horse, and its not going to make AT&T move any faster.
---------- Post added at 01:48 PM ---------- Previous post was at 01:33 PM ----------
blaz1nr said:
he does in fact know, that the update was canceled due to eod listing.
Click to expand...
Click to collapse
EOD? You mean EOL (end of life)?
End of day?
Eve of Destruction?
AT&T (as well as other carriers) tend to keep phones around for quite a while. So I doubt the One X is EOL. They are still selling the Vivid (8 months older than the One X) as new (not a refurb).
Closing this before it really gets out hand
XDA Moderator