So I sadly had my Captivate caught in my car door as i closed it. Screen cracked, just slivers of light coming out. Speaker probably broken.
I made an insurance claim on the phone and paid the 125 deductible (really? X10 is only 50). So tomorrow is the last day I can return it.
Now I rooted my phone and put Cognition mod 2.3b7 on the phone. Is there a way for ATT to determine this and thus charge more for the phone upon return? If there is, is there any way I can wipe it off when I cant even see the screen? Thanks guys!
You do not really need to see the screen when using one-click Odin since it just basically reflashes your phone to stock. So what you can do, assuming that the phone still works (not the screen or speaker but basic boot up and such), just reflash using one-click. There is no guarantee that the phone will flash correctly but it is better than doing nothing.
All you gotta do is assume it went to the download screen before you plugged in the USB cable. From there, Odin can tell you if it sees your device in download mode. Click on start and watch the status bar. If the status bar hits 100%, there's a very good chance that you have reflashed back to stock and that you are safe.
In the future, just report that the phone was lost or stolen and they would not ask you to return it....since you cant! You will have to pay the $125 deductible anyway so you might was well say its lost and not have to deal with shipping it back.
Bane99 said:
So I sadly had my Captivate caught in my car door as i closed it. Screen cracked, just slivers of light coming out. Speaker probably broken.
I made an insurance claim on the phone and paid the 125 deductible (really? X10 is only 50). So tomorrow is the last day I can return it.
Now I rooted my phone and put Cognition mod 2.3b7 on the phone. Is there a way for ATT to determine this and thus charge more for the phone upon return? If there is, is there any way I can wipe it off when I cant even see the screen? Thanks guys!
Click to expand...
Click to collapse
You might consider just bricking it so it won't be obvious if/when they replace the screen and power it up. *IF* you choose to do so, you can put the phone in Download mode, start an Odin flash and then pull the cable. I'd imagine that standard procedure is likely to just use a jig and reflash it and not even look at what is on it.
When I go to training sessions with a particular St. Louis-based company I used a laptop for the training. Then 2 weeks later I had something else with them and by chance got the exact same laptop and they did not so much as delete the user profile since I had my server addresses coming up in Remote Desktop and MRU data was still in Explorer from looking at data on servers over VPN sessions. I helped them make sure that it got reinstalled by removing a handful of key Windows components so the system would not boot. This is the reason that I would recommend doing the same with your phone.
The problem is that when you return you phone, as I did with mine, you are giving AT$T everything on your internal SD card. In my case that included SMS backups, Titanium Backup files (including WiFi passwords and Google account settings), and all of the rest of your sensitive data on that chip. My new policy is to put all sensitive data on the external SD and just media on the internal.
While I can't take any responsibility for what you choose to do, if you have any other questions regarding this, feel free to ask or PM me. Good luck!
Well, the phone isn't being recognized by the computer anymore
Is there another way to erase the memory? I feel it vibrate when it turns on though.
They Probably Don't Care
Yes and No, they can but probably will just refurbish it to stock the same way we do, FLASH They have new phones to sell, Money in the Bank Frank
gormander said:
In the future, just report that the phone was lost or stolen and they would not ask you to return it....since you cant! You will have to pay the $125 deductible anyway so you might was well say its lost and not have to deal with shipping it back.
Click to expand...
Click to collapse
If you report your phone as "lost or stolen" but really did not lose it or have it stolen from you, you are committing insurance fraud. Do not do this. Its probably not the best idea to suggest this, either.
So, flashing the custom ROM and bricking it is not covered by the insurance? $125 to pay that deductible? Wow, higher than $50 for my older phone that got damaged by water.
If your phone automatically goes into Debug mode with USB cable, couldn't you just use adb to wipe it? That's IF....of course....Using Odin one-click like previously mentioned is probably the best idea. Easy to get into D/L mode.
Why not just send it in? Will they not cover a phone which has been rooted? It is my understanding that insurance has no limitations (It's not a warranty issue).
fatbas202 said:
You (snip) My new policy is to put all sensitive data on the external SD and just media on the internal.
While I can't take any responsibility for what you choose to do, if you have any other questions regarding this, feel free to ask or PM me. Good luck!
Click to expand...
Click to collapse
How do you put account info and program settings, such as ctedit card app username/pwd on the external sd card?
Sent from my SAMSUNG-SGH-I897 using XDA App
ScottyNuttz said:
Why not just send it in? Will they not cover a phone which has been rooted? It is my understanding that insurance has no limitations (It's not a warranty issue).
Click to expand...
Click to collapse
Exactly. If it's insurance it doesn't matter how they get it in. I personally don't send them anything by saying it got lost during insurance claims. i'm paying a deductible and a monthly fee, why should you salvage what you can when I have already payed you for a phone. Warranty is a different beast, then you would have to odin
Sent from my SAMSUNG-SGH-I897 using XDA App
Related
I flashed the HTC factory rom a few weeks back, and now (not because of the flashing) my screen is broken. I think I sweat on it and it has caused the connectors to be intermitent. The water damage sticker is luckily still white I have alreay flashed the ATT stock back onto the unit, but without screen viewability, I can't run KAIS-SPL. You can here the ATT swoosh sounds on startup. The screen works about 5% of the time, so do I chance sending it back with HardSPL still on it as they might not be able to verify. The 5% chance scares me. Is it possible to put ATT SPL without having the screen work? Lastly, is there a command line interface to remotely activate KAIS-SPL?
Thanks,
brux2dc
FYI. This unit is still within the 30 days, but i am sure they will check it before issuing a credit.
get it replaced. try in store first since you're within ur 30 days.
if you need to go through warr exchange, have no fear. ive sent back 6 kaisers lol
one had a chunk missing outta the corner. another, the pixels went green and wack. another had a replaced screen and that screen had an "oil" spot and the hinge was all loose. no fees.
the only thing i would worry about is them replacing the screen and seeing salt from your sweat. even water leaves a green residue at times on electronics.
oh, and if you dont wanna do that, you can grab a refurb from ATT or another seller for cheap. all my refurbs were lnib
Yeah, I bought mine over the internet through the FAN site. Unfortunately It would be easy to show the clerk in a store how messed up this phone is. I"ll just send it without worrying about the SPL. I haven't seen the screen all day, so I guess it is FUBAR!
6 phones? Is this phone really that crappy quality wise? Should I get a different phone. Although this phone has everything I could want in a phone (for the time being )
Thanks
brux2dc said:
Yeah, I bought mine over the internet through the FAN site. Unfortunately It would be easy to show the clerk in a store how messed up this phone is. I"ll just send it without worrying about the SPL. I haven't seen the screen all day, so I guess it is FUBAR!
6 phones? Is this phone really that crappy quality wise? Should I get a different phone. Although this phone has everything I could want in a phone (for the time being )
Thanks
Click to expand...
Click to collapse
This phone is NOT CRAPPY (except the video DRIVERS).
It actually depends on people's use. I personally keep my phones away from all the hazards and on cases (leather, silicone...) If anything happens to it its just BADLUCK.
My opinion is If you are happy with your phone then do not get a different one.
This would work, if you could install it...
There is a program that might help you, SOTI pocket controller pro. It will let you control your phone from the computer... the only problem is installing it. You would need to be able to hit the check box. It might be possible to have it installed automatically with UC, but another, more knowledgeable member would need to give advice for this one.
If you do get the program on your phone, you should be able to revert it to factory. As another post already said, you may be fine anyway as I doubt a new phone under warranty will be heavily scrutinized by ATT.
yi3o8 said:
There is a program that might help you, SOTI pocket controller pro. It will let you control your phone from the computer... the only problem is installing it. You would need to be able to hit the check box. It might be possible to have it installed automatically with UC, but another, more knowledgeable member would need to give advice for this one.
Click to expand...
Click to collapse
this is false, when i freshly flash a new device and it dont have soti installed then i just open soti on the computer and hit connect. It then installs the cab with no prompts. SOTI would work very well in this instance!
wow 6 phones, and here i'm getting mad about 4, i'm still waiting for att to send me one that works, i guess my 4 isn't that bad at all.
and at op sogun is correct, SOTI works great used it to take the contacts off my hermes when the screen broke. but i took that phone apart to the mother board and did it that way cause i couldn't remember how to put it back together
thanks for the help.
I'll look into SOTI.
brux2dc said:
thanks for the help.
I'll look into SOTI.
Click to expand...
Click to collapse
MyMobiler is free and it will do exactly what you need.
www.mymobiler.com
Click me to download
I recently had my screen fixed, and now my phone is horrible! It has no G-Sensor calibration at all, no vibration, the camera is just a black screen, and it randomly loses signal and says "No sim card, please insert"! (Not to mention the case is all bent. This guy was HORRIBLE)
I had a new SIM put in, and it's still doing it! If you guys have any idea on how to fix this, or my other issues, please help me out! Thanks.
(I've flashed ROM's/Radio's/Kernals so many times.. it does nothing. Running CM7 156 nightly atm though..)
Get a refund
Sent from my Inspire 4G using XDA Premium App
ThEiiNoCeNT said:
Get a refund
Sent from my Inspire 4G using XDA Premium App
Click to expand...
Click to collapse
The thing is, the guy had me sign a "warranty" for only 10 days. It's been about 15 now, and I won't be able to go to the store until Monday.. so I don't know if he'll just be like "It's not my problem", or what. Could result to force ?
He works at an AT&T store and does repairs on the side, btw.
(Payed $200 to this kid, I didn't want to try fixing it myself and mess it up more, so I had him do it. I could of done a better job..)
You should have posted a question in the Q an A section if you should trust this guy...200 is wayyy too much and he even made you sign something. He is a scammer that knows how to do his job well. also it is not like you can go to the store and be like, "he fu**ed up my screen, i want a replacment."
Considering he opened up the phone I believe that voids the warranty and you will not even be able to contact HTC for a replacement...
:/ So.. what should I do? Go in there monday and talk to him? I can sure try saying that (Or like, "fix my phone, it wasn't like this before, or take your screen back and give me a refund..")
If you had a 10 day warranty you should have returned the phone back to him within 10 days. Why wait 15? I believe ATT/HTC would have fixed it cheaper than $200. Your warranty will be void now with ATT/HTC. So now you can either pay HTC to fix it, pay a real phone repair service, or buy another phone.
To attempt to fix the no sim put a piece of tape on the back of the sim card. It has been noted that the sim slot may be loose on some phones and not enough pressure is exerted for a good connection with the contacts.
He probably just forgot to tighten a screw or two. He'll probably fix it for you if you go back and mention it to him nicely, assuming he's a decent human at all.
Agoattamer said:
If you had a 10 day warranty you should have returned the phone back to him within 10 days. Why wait 15? I believe ATT/HTC would have fixed it cheaper than $200. Your warranty will be void now with ATT/HTC. So now you can either pay HTC to fix it, pay a real phone repair service, or buy another phone.
To attempt to fix the no sim put a piece of tape on the back of the sim card. It has been noted that the sim slot may be loose on some phones and not enough pressure is exerted for a good connection with the contacts.
Click to expand...
Click to collapse
The warranty was just if the screen were to crack again and such, (as he explained it), because the phone had no problems whenever I gave it to him. It was perfectly fine, I just didn't like the cracked screen.
Upon purchase, he told me the camera didn't work (black screen) because of a 'software issue', and to just flash the kernel and it would fix it. I never got around to doing that for those ~15 days, and didn't use the phone at all. I then got time, and rooted/flashed everything and it didn't fix the camera, and I noticed all these problems when I started to use it.
Gene Poole said:
He probably just forgot to tighten a screw or two. He'll probably fix it for you if you go back and mention it to him nicely, assuming he's a decent human at all.
Click to expand...
Click to collapse
Thanks
I dropped my phone last night and now my Screen will not turn on but it seems like the phone is functioning regardless as I've heard texts and I can sift through files on the computer. Should I try to turn it in as an insurance claim even though I'm rooted and running Eclipse 4.3?
HaVoK C89 said:
I dropped my phone last night and now my Screen will not turn on but it seems like the phone is functioning regardless as I've heard texts and I can sift through files on the computer. Should I try to turn it in as an insurance claim even though I'm rooted and running Eclipse 4.3?
Click to expand...
Click to collapse
Yes of course. How are they going to check anything without a display? They will just charge you the deductible and send you a refurb.That's how they make money.
DigitalMD said:
Yes of course. How are they going to check anything without a display? They will just charge you the deductible and send you a refurb.That's how they make money.
Click to expand...
Click to collapse
Right, I've never sent in a phone before though so i wasnt sure (and probably over thinking) that they might check things on a deeper software level somehow.
ookevardthe
I haven't had insurance on a phone since I was rocking my Treo 650.... but sure, what the heck, go for it.
Just curious if you make backup(s) of your data or maybe even a snapshot image? One of the things I like best about the S3 is that it has a removable memory card. I put all my backups, ROMS, & snapshots on it just in case what happened to you happens to me. Then I get a "new" S3, root it, install TWRP, and should be able to restore my image then data. Just a thought for when you get your replacement phone. Let us know how it goes.
I busted the screen on my GS3 while running Slim. Sent it in for an insurance claim, paid my $99 and been running my refurb for about a month with no issues so far.
Sent from my SCH-I535 using xda app-developers app
HaVoK C89 said:
I dropped my phone last night and now my Screen will not turn on but it seems like the phone is functioning regardless as I've heard texts and I can sift through files on the computer. Should I try to turn it in as an insurance claim even though I'm rooted and running Eclipse 4.3?
Click to expand...
Click to collapse
Asurion doesn't care if you are unlocked or rooted. It does not matter that your manufacturers warranty is void by doing that.....you aren't replacing it under a warranty claim (like you would be if you tried to go through VZW). Insurance covers loss or damage (emphasis on the physical damage) and is completely separate from the manufacturers warranty.
As long as you pay your monthly fee (covered under insurance) and are willing to shell out the deductible, there is no problem getting an insurance replacement regardless of whether your manufacturers warranty is valid or not. You are already paying to be covered under this scenario so you might as well exercise what you are paying for and get yourself a new phone
Sorry it took so long to update. I had a 3rd party insurance that would've covered my phone normally but actually didn't transfer from my last phone....so instead of paying the claim and getting a Droid RAZR. I cut my ties with Verizon...Unfortunately losing my unlimited data, and went with AT&T and the Note 3. Sorry guys!
Hello guys
I need serious help here
This is my scenario: Day1:
I heard about this flashing custom roms so i thought it would be cool trying it with my phone. So i successfully did flash some roms and had recover many times after bootloop bcuz of nandroid.
But this time its different i try to install xposed installer and was currently using a custom rom. So i got bootlooped again but i wasn't worried cuz i have the powerful nandroid backup . So i restored my stock rom blah3x and it says successful then i reboot my phone . But the logo didnt show up so i tried to go to recovery again AND suddenly it just go back to this useless stock recovery HUHUHU :crying: idont even know why they make this useless ---- errr..
Day 2:
And this day i found this Sp flash tool blah3x . And as what i learned i need a full backup rom and obviously i don't have it and theres no link for it bcuz its very unknown and unsupported device. But luckily i got the scatter file bcuz, before i was using MDK Droid tools to do things that i dont even know how to . So i tried to flash just the recovery . The one i flashed is the TWRP that i've been using for flashing rom and it was stuck in red bar so i unplugged the cable and reboot to recovery but its still the same. And then i was pissed off , so i click the format all + download and i think i saw a text that shows it was success ful( I DID THAT BCUZ I DIDN'T EXPECT IT WILL HAPPEN). After that i cant reboot to recovery and the phone all i have now is this white light when i plug the phone to pc with/without battery. Its hard-bricked right? am i right?
But i think i have some advantage,
-Im still under warranty
-And i formatted everything in my phone as you can see in Day 2 scenario, so that means that they cant know that im rooted right? am i right?
My QUESTION IS WILL THE COMPANY'S WARRANTY SERVICE REPAIR MY PHONE? WITHOUT KNOWING ANYTHING I HAVE DONE??
Note I'M SCARED IF THEY'LL SUE ME FOR LYING ABOUT IT
SORRY FOR MY BAD ENGLISH AND NOT UNDERSTANDABLE AND A VERY LONG ONE STORY
NOTE: IM USING ALCATEL POP C7
Please someone reply it instantly bcuz i have 3 weeks remaining for my warranty to be gone
xmak17(AlcatelPopC7) said:
My QUESTION IS WILL THE COMPANY'S WARRANTY SERVICE REPAIR MY PHONE? WITHOUT KNOWING ANYTHING I HAVE DONE??
Click to expand...
Click to collapse
Maybe it depends. They might be able to know you did tamper with the phone.
Note I'M SCARED IF THEY'LL SUE ME FOR LYING ABOUT IT
Click to expand...
Click to collapse
:laugh: Seriously? Worst case scenario they'll void your warranty and ask you to pay for the repair or they will send you back the phone as is.
alray said:
Maybe it depends. They might be able to know you did tamper with the phone.
:laugh: Seriously? Worst case scenario they'll void your warranty and ask you to pay for the repair or they will send you back the phone as is.
Click to expand...
Click to collapse
heheheheh xD .. do they usually do that? asking me to pay? if they know that i did something with the phone?
well if it depends , im gonna do it tomorrow, wish me luck
but first thing im gonna do is to make excuse for my dad that its an accident :'( i know its wrong but i need to do it cuz i know hes gonna be mad at me for knowing that im doing stupid things to my phone.
ahmm i'm just curious .. how will they find out that your phone is rooted anyway even if its bricked?? its ok if you won't answer that
well if it depends , im gonna do it tomorrow, wish me luck
but first thing im gonna do is to make excuse for my dad that its an accident :'( i know its wrong but i need to do it cuz i know hes gonna be mad at me for knowing that im doing stupid things to my phone.
ahmm i'm just curious .. how will they find out that your phone is rooted anyway even if its bricked?? its ok if you won't answer that
xmak17(AlcatelPopC7) said:
heheheheh xD .. do they usually do that? asking me to pay? if they know that i did something with the phone?
Click to expand...
Click to collapse
I don't know anything about this company's policies but in general, if your phone is bricked because you did something wrong and they can prove it, they will probably not repair it under warranty but most likely ask you to pay for the repair or they will send you back the device as is if you don't pay.
Its the same for most OEMs. If something broke under warranty, they will repair at no cost. If it break because you did something that void your warranty, they'll ask you to pay for the repair, if they can prove it (e.g. If the phone can't power on, then they can't prove anything, if the phone does power on and they can see you have flashed stuff, then they'll most likely charge you for the repair.)
alray said:
I don't know anything about this company's policies but in general, if your phone is bricked because you did something wrong and they can prove it, they will probably not repair it under warranty but most likely ask you to pay for the repair or they will send you back the device as is if you don't pay.
Its the same for most OEMs. If something broke under warranty, they will repair at no cost. If it break because you did something that void your warranty, they'll ask you to pay for the repair, if they can prove it (e.g. If the phone can't power on, then they can't prove anything, if the phone does power on and they can see you have flashed stuff, then they'll most likely charge you for the repair.)
Click to expand...
Click to collapse
as what you said if they cant power on they cant prove anything .. and basically my phone cant power on so they can know right?? YESSSSSSSSSSSSSSS .. So ill just make excuse to them that I dropped my phone and it cant power on again stuff like that so they will replace some hardware parts right?
BTW heres that they dont cover :
The Limited Warranty does not cover user manuals or any third party software, settings, content, data or links, whether included or downloaded in the product, whether included during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by the end user.
In addition the Limited Warranty does not cover:
• Normal wear and tear.
• Product's serial number, the mobile accessory date code or the IMEI number has been removed, erased, defaced, altered or are illegible in any way and this shall be excluded from the warranty.
• Defects or damage caused by misuse of the product. Including not following the instructions for use or installation
• Malfunctions caused by external causes (e.g., radio interference from other equipment, power voltage fluctuations).
• Defects or alleged defects caused by the fact that the Product was used with, or connected to, any product, accessory, software and/or service not manufactured, or supplied by Alcatel or was used otherwise than for its intended use.
• Defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.
• Faulty connections resulting from unsatisfactory radio transmission or caused by the absence of radio relay coverage;
• If the Product has been opened, modified or repaired by anyone other than an authorized service center, if it is repaired using unauthorized spare parts.
• If the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products.
xmak17(AlcatelPopC7) said:
as what you said if they cant power on they cant prove anything .. and basically my phone cant power on so they can know right?? YESSSSSSSSSSSSSSS .. So ill just make excuse to them that I dropped my phone and it cant power on again stuff like that so they will replace some hardware parts right?
BTW heres that they dont cover :
The Limited Warranty does not cover user manuals or any third party software, settings, content, data or links, whether included or downloaded in the product, whether included during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by the end user.
In addition the Limited Warranty does not cover:
• Normal wear and tear.
• Product's serial number, the mobile accessory date code or the IMEI number has been removed, erased, defaced, altered or are illegible in any way and this shall be excluded from the warranty.
• Defects or damage caused by misuse of the product. Including not following the instructions for use or installation
• Malfunctions caused by external causes (e.g., radio interference from other equipment, power voltage fluctuations).
• Defects or alleged defects caused by the fact that the Product was used with, or connected to, any product, accessory, software and/or service not manufactured, or supplied by Alcatel or was used otherwise than for its intended use.
• Defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.
• Faulty connections resulting from unsatisfactory radio transmission or caused by the absence of radio relay coverage;
• If the Product has been opened, modified or repaired by anyone other than an authorized service center, if it is repaired using unauthorized spare parts.
• If the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products.
Click to expand...
Click to collapse
If it's dead and you want to make sure it really doesn't boot up you could always format it with a very strong magnet. No physical traces and every chip in your phone will be blank.. But it's also irreversible. But it could also fall under rule number 3..
Olivier V said:
If it's dead and you want to make sure it really doesn't boot up you could always format it with a very strong magnet. No physical traces and every chip in your phone will be blank.. But it's also irreversible. But it could also fall under rule number 3..
Click to expand...
Click to collapse
well i believe that my phone is actually dead and cant boot up except the light turns on when you plug it to the wall ... so will they not find out?? what do you think sir?
I say you should just send it off now
Sent from my Nexus 9 using XDA Free mobile app
Dudmaster said:
I say you should just send it off now
Sent from my Nexus 9 using XDA Free mobile app
Click to expand...
Click to collapse
you think?? ok i will try tomorrow morning .. i dont think they will charge me even if they find out.. its not like samsung brand phones right?? ok thanks everyone ill update if this case will be solved XD
and ahmm also can you/anyone give me a good excuse to cover the whole thing up??
xmak17(AlcatelPopC7) said:
you think?? ok i will try tomorrow morning .. i dont think they will charge me even if they find out.. its not like samsung brand phones right?? ok thanks everyone ill update if this case will be solved XD
and ahmm also can you/anyone give me a good excuse to cover the whole thing up??
Click to expand...
Click to collapse
Just play dumb.. Might be handy if you Google the most common problems with your model phone. Alcatel isn't the most reliable brand in the world..
Sent from my p4wifi using XDA Free mobile app
Olivier V said:
Just play dumb.. Might be handy if you Google the most common problems with your model phone. Alcatel isn't the most reliable brand in the world..
Sent from my p4wifi using XDA Free mobile app
Click to expand...
Click to collapse
so what im gonna say is my phone just turned off and it wont boot up?
xmak17(AlcatelPopC7) said:
so what im gonna say is my phone just turned off and it wont boot up?
Click to expand...
Click to collapse
Something like that yeah. It's up to them to figure it out, they get paid to help you, not the other way around.
Sent from my Z1 Compact
hello,
please i want a solution to get my data from htc u11 after water damaged,
the sea water entered the phone before one month and i sent it to service center but they said it didn't work, after one month i plug the charger and it worked just on the boot screen and stuck there and the buttons are not working , and all the pictures were taken in the service center,
please help me to get the data
Hello there my friend. Sorry to hear that you lost your data. May be its a good lesson and you back it up now to the cloud, and specially when you wet your phone (not waiting a month to it). THERE IS NO PHONE THAT IS 100% WATER SUBMERSIBLE, most of cases is half an hour on non deep normal water.
Not sure in what country you are but that paper seems not to be from HTC. You should send the phone to HTC, and for sure U11 its pretty new, it should be under warranty still.
Back to your main problem. If the phone doesn't boot up, its complicated since the internal memory is encrypted, and you don't have a easy way to access to it not even having your buttons working. Sorry. Easeus (company that make great software for recovery and cloning), has an app for HTC for recovering data, may be you can give it a try: https://www.easeus.com/data-recovery/mobile-device-recovery/htc-data-recovery.htm
From now, try to use free services like google photos or if you have amazon prime the amazon drive that will give you unlimited space for photos backup. Saving photos to SD its better than internal, but if you lose the phone you lose the SD too. Crossed fingers that may be the app can recover something for you.
Assuming the USB port works but the buttons and touchscreen do not, if you can somehow get back to download mode you could try to unlock the bootloader and temp boot a special TWRP pack to dump the data(it would have your encryption password so you'll need to pack it yourself). I'm suggesting unlock and TWRP because it seems like the current ROM is not booting. Most service centers would wipe data before working though, hopefully you aren't that unlucky.
In all honesty it looks to me like the camera board is knackered, which contains the nfc chip and camera hardware.
The fact the phone can get as far as it can is almost promising. You must try to select download mode if your buttons still work. If not then you're stuck. If they do work then try flashing the stock firmware zip from an external sdcard. If it takes then it might boot. Reflashing the same firmware doesn't wipe any data. It just resets the firmware as stock, leaving your apps etc intact.
I believe it is running marshmallow august update, previous to nougat so your internal memory may not be encrypted, as previously stated, unless you encrypted it yourself. You will need the full Marshmallow 2gb update ruu zip, rename to 0pja10000.zip, copy to a class 10 microsd, place in phone and boot to download mode and flash it.
You might get somewhere, you might not. If it fails to flash then the phone is finished. If it flashes but doesn't boot its finished, if it boots BONUS!. There is also the possibility that the phone has been wiped in the store. If so your data may be gone forever BUT.. THERE'S AN APP FOR THAT!!.
Im not specifically promoting this app in any way its just that it is the only one I know of that does this and actually works, "Diskdigger". Its worth trying but it may not have any data to recover and if it does have an sd card in that is 64gb or more.
Only USA and Taiwan have "uh oh protection". A one time unconditional swap for another phone within, i think, 12 months.
Hope this helps.
deftoner said:
Hello there my friend. Sorry to hear that you lost your data. May be its a good lesson and you back it up now to the cloud, and specially when you wet your phone (not waiting a month to it). THERE IS NO PHONE THAT IS 100% WATER SUBMERSIBLE, most of cases is half an hour on non deep normal water.
Not sure in what country you are but that paper seems not to be from HTC. You should send the phone to HTC, and for sure U11 its pretty new, it should be under warranty still.
Back to your main problem. If the phone doesn't boot up, its complicated since the internal memory is encrypted, and you don't have a easy way to access to it not even having your buttons working. Sorry. Easeus (company that make great software for recovery and cloning), has an app for HTC for recovering data, may be you can give it a try: https://www.easeus.com/data-recovery/mobile-device-recovery/htc-data-recovery.htm
From now, try to use free services like google photos or if you have amazon prime the amazon drive that will give you unlimited space for photos backup. Saving photos to SD its better than internal, but if you lose the phone you lose the SD too. Crossed fingers that may be the app can recover something for you.
Click to expand...
Click to collapse
I think comtel is the authorized service provider for HTC phones in the emirates.
deftoner said:
Hello there my friend. Sorry to hear that you lost your data. May be its a good lesson and you back it up now to the cloud, and specially when you wet your phone (not waiting a month to it). THERE IS NO PHONE THAT IS 100% WATER SUBMERSIBLE, most of cases is half an hour on non deep normal water.
Not sure in what country you are but that paper seems not to be from HTC. You should send the phone to HTC, and for sure U11 its pretty new, it should be under warranty still.
Back to your main problem. If the phone doesn't boot up, its complicated since the internal memory is encrypted, and you don't have a easy way to access to it not even having your buttons working. Sorry. Easeus (company that make great software for recovery and cloning), has an app for HTC for recovering data, may be you can give it a try: https://www.easeus.com/data-recovery/mobile-device-recovery/htc-data-recovery.htm
From now, try to use free services like google photos or if you have amazon prime the amazon drive that will give you unlimited space for photos backup. Saving photos to SD its better than internal, but if you lose the phone you lose the SD too. Crossed fingers that may be the app can recover something for you.
Click to expand...
Click to collapse
Thank you
But i sent it to service center htc asked me to send it there