Hello guys
I need serious help here
This is my scenario: Day1:
I heard about this flashing custom roms so i thought it would be cool trying it with my phone. So i successfully did flash some roms and had recover many times after bootloop bcuz of nandroid.
But this time its different i try to install xposed installer and was currently using a custom rom. So i got bootlooped again but i wasn't worried cuz i have the powerful nandroid backup . So i restored my stock rom blah3x and it says successful then i reboot my phone . But the logo didnt show up so i tried to go to recovery again AND suddenly it just go back to this useless stock recovery HUHUHU :crying: idont even know why they make this useless ---- errr..
Day 2:
And this day i found this Sp flash tool blah3x . And as what i learned i need a full backup rom and obviously i don't have it and theres no link for it bcuz its very unknown and unsupported device. But luckily i got the scatter file bcuz, before i was using MDK Droid tools to do things that i dont even know how to . So i tried to flash just the recovery . The one i flashed is the TWRP that i've been using for flashing rom and it was stuck in red bar so i unplugged the cable and reboot to recovery but its still the same. And then i was pissed off , so i click the format all + download and i think i saw a text that shows it was success ful( I DID THAT BCUZ I DIDN'T EXPECT IT WILL HAPPEN). After that i cant reboot to recovery and the phone all i have now is this white light when i plug the phone to pc with/without battery. Its hard-bricked right? am i right?
But i think i have some advantage,
-Im still under warranty
-And i formatted everything in my phone as you can see in Day 2 scenario, so that means that they cant know that im rooted right? am i right?
My QUESTION IS WILL THE COMPANY'S WARRANTY SERVICE REPAIR MY PHONE? WITHOUT KNOWING ANYTHING I HAVE DONE??
Note I'M SCARED IF THEY'LL SUE ME FOR LYING ABOUT IT
SORRY FOR MY BAD ENGLISH AND NOT UNDERSTANDABLE AND A VERY LONG ONE STORY
NOTE: IM USING ALCATEL POP C7
Please someone reply it instantly bcuz i have 3 weeks remaining for my warranty to be gone
xmak17(AlcatelPopC7) said:
My QUESTION IS WILL THE COMPANY'S WARRANTY SERVICE REPAIR MY PHONE? WITHOUT KNOWING ANYTHING I HAVE DONE??
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Maybe it depends. They might be able to know you did tamper with the phone.
Note I'M SCARED IF THEY'LL SUE ME FOR LYING ABOUT IT
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:laugh: Seriously? Worst case scenario they'll void your warranty and ask you to pay for the repair or they will send you back the phone as is.
alray said:
Maybe it depends. They might be able to know you did tamper with the phone.
:laugh: Seriously? Worst case scenario they'll void your warranty and ask you to pay for the repair or they will send you back the phone as is.
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heheheheh xD .. do they usually do that? asking me to pay? if they know that i did something with the phone?
well if it depends , im gonna do it tomorrow, wish me luck
but first thing im gonna do is to make excuse for my dad that its an accident :'( i know its wrong but i need to do it cuz i know hes gonna be mad at me for knowing that im doing stupid things to my phone.
ahmm i'm just curious .. how will they find out that your phone is rooted anyway even if its bricked?? its ok if you won't answer that
well if it depends , im gonna do it tomorrow, wish me luck
but first thing im gonna do is to make excuse for my dad that its an accident :'( i know its wrong but i need to do it cuz i know hes gonna be mad at me for knowing that im doing stupid things to my phone.
ahmm i'm just curious .. how will they find out that your phone is rooted anyway even if its bricked?? its ok if you won't answer that
xmak17(AlcatelPopC7) said:
heheheheh xD .. do they usually do that? asking me to pay? if they know that i did something with the phone?
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I don't know anything about this company's policies but in general, if your phone is bricked because you did something wrong and they can prove it, they will probably not repair it under warranty but most likely ask you to pay for the repair or they will send you back the device as is if you don't pay.
Its the same for most OEMs. If something broke under warranty, they will repair at no cost. If it break because you did something that void your warranty, they'll ask you to pay for the repair, if they can prove it (e.g. If the phone can't power on, then they can't prove anything, if the phone does power on and they can see you have flashed stuff, then they'll most likely charge you for the repair.)
alray said:
I don't know anything about this company's policies but in general, if your phone is bricked because you did something wrong and they can prove it, they will probably not repair it under warranty but most likely ask you to pay for the repair or they will send you back the device as is if you don't pay.
Its the same for most OEMs. If something broke under warranty, they will repair at no cost. If it break because you did something that void your warranty, they'll ask you to pay for the repair, if they can prove it (e.g. If the phone can't power on, then they can't prove anything, if the phone does power on and they can see you have flashed stuff, then they'll most likely charge you for the repair.)
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as what you said if they cant power on they cant prove anything .. and basically my phone cant power on so they can know right?? YESSSSSSSSSSSSSSS .. So ill just make excuse to them that I dropped my phone and it cant power on again stuff like that so they will replace some hardware parts right?
BTW heres that they dont cover :
The Limited Warranty does not cover user manuals or any third party software, settings, content, data or links, whether included or downloaded in the product, whether included during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by the end user.
In addition the Limited Warranty does not cover:
• Normal wear and tear.
• Product's serial number, the mobile accessory date code or the IMEI number has been removed, erased, defaced, altered or are illegible in any way and this shall be excluded from the warranty.
• Defects or damage caused by misuse of the product. Including not following the instructions for use or installation
• Malfunctions caused by external causes (e.g., radio interference from other equipment, power voltage fluctuations).
• Defects or alleged defects caused by the fact that the Product was used with, or connected to, any product, accessory, software and/or service not manufactured, or supplied by Alcatel or was used otherwise than for its intended use.
• Defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.
• Faulty connections resulting from unsatisfactory radio transmission or caused by the absence of radio relay coverage;
• If the Product has been opened, modified or repaired by anyone other than an authorized service center, if it is repaired using unauthorized spare parts.
• If the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products.
xmak17(AlcatelPopC7) said:
as what you said if they cant power on they cant prove anything .. and basically my phone cant power on so they can know right?? YESSSSSSSSSSSSSSS .. So ill just make excuse to them that I dropped my phone and it cant power on again stuff like that so they will replace some hardware parts right?
BTW heres that they dont cover :
The Limited Warranty does not cover user manuals or any third party software, settings, content, data or links, whether included or downloaded in the product, whether included during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by the end user.
In addition the Limited Warranty does not cover:
• Normal wear and tear.
• Product's serial number, the mobile accessory date code or the IMEI number has been removed, erased, defaced, altered or are illegible in any way and this shall be excluded from the warranty.
• Defects or damage caused by misuse of the product. Including not following the instructions for use or installation
• Malfunctions caused by external causes (e.g., radio interference from other equipment, power voltage fluctuations).
• Defects or alleged defects caused by the fact that the Product was used with, or connected to, any product, accessory, software and/or service not manufactured, or supplied by Alcatel or was used otherwise than for its intended use.
• Defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.
• Faulty connections resulting from unsatisfactory radio transmission or caused by the absence of radio relay coverage;
• If the Product has been opened, modified or repaired by anyone other than an authorized service center, if it is repaired using unauthorized spare parts.
• If the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products.
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If it's dead and you want to make sure it really doesn't boot up you could always format it with a very strong magnet. No physical traces and every chip in your phone will be blank.. But it's also irreversible. But it could also fall under rule number 3..
Olivier V said:
If it's dead and you want to make sure it really doesn't boot up you could always format it with a very strong magnet. No physical traces and every chip in your phone will be blank.. But it's also irreversible. But it could also fall under rule number 3..
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well i believe that my phone is actually dead and cant boot up except the light turns on when you plug it to the wall ... so will they not find out?? what do you think sir?
I say you should just send it off now
Sent from my Nexus 9 using XDA Free mobile app
Dudmaster said:
I say you should just send it off now
Sent from my Nexus 9 using XDA Free mobile app
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you think?? ok i will try tomorrow morning .. i dont think they will charge me even if they find out.. its not like samsung brand phones right?? ok thanks everyone ill update if this case will be solved XD
and ahmm also can you/anyone give me a good excuse to cover the whole thing up??
xmak17(AlcatelPopC7) said:
you think?? ok i will try tomorrow morning .. i dont think they will charge me even if they find out.. its not like samsung brand phones right?? ok thanks everyone ill update if this case will be solved XD
and ahmm also can you/anyone give me a good excuse to cover the whole thing up??
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Just play dumb.. Might be handy if you Google the most common problems with your model phone. Alcatel isn't the most reliable brand in the world..
Sent from my p4wifi using XDA Free mobile app
Olivier V said:
Just play dumb.. Might be handy if you Google the most common problems with your model phone. Alcatel isn't the most reliable brand in the world..
Sent from my p4wifi using XDA Free mobile app
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so what im gonna say is my phone just turned off and it wont boot up?
xmak17(AlcatelPopC7) said:
so what im gonna say is my phone just turned off and it wont boot up?
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Something like that yeah. It's up to them to figure it out, they get paid to help you, not the other way around.
Sent from my Z1 Compact
Related
So I sadly had my Captivate caught in my car door as i closed it. Screen cracked, just slivers of light coming out. Speaker probably broken.
I made an insurance claim on the phone and paid the 125 deductible (really? X10 is only 50). So tomorrow is the last day I can return it.
Now I rooted my phone and put Cognition mod 2.3b7 on the phone. Is there a way for ATT to determine this and thus charge more for the phone upon return? If there is, is there any way I can wipe it off when I cant even see the screen? Thanks guys!
You do not really need to see the screen when using one-click Odin since it just basically reflashes your phone to stock. So what you can do, assuming that the phone still works (not the screen or speaker but basic boot up and such), just reflash using one-click. There is no guarantee that the phone will flash correctly but it is better than doing nothing.
All you gotta do is assume it went to the download screen before you plugged in the USB cable. From there, Odin can tell you if it sees your device in download mode. Click on start and watch the status bar. If the status bar hits 100%, there's a very good chance that you have reflashed back to stock and that you are safe.
In the future, just report that the phone was lost or stolen and they would not ask you to return it....since you cant! You will have to pay the $125 deductible anyway so you might was well say its lost and not have to deal with shipping it back.
Bane99 said:
So I sadly had my Captivate caught in my car door as i closed it. Screen cracked, just slivers of light coming out. Speaker probably broken.
I made an insurance claim on the phone and paid the 125 deductible (really? X10 is only 50). So tomorrow is the last day I can return it.
Now I rooted my phone and put Cognition mod 2.3b7 on the phone. Is there a way for ATT to determine this and thus charge more for the phone upon return? If there is, is there any way I can wipe it off when I cant even see the screen? Thanks guys!
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You might consider just bricking it so it won't be obvious if/when they replace the screen and power it up. *IF* you choose to do so, you can put the phone in Download mode, start an Odin flash and then pull the cable. I'd imagine that standard procedure is likely to just use a jig and reflash it and not even look at what is on it.
When I go to training sessions with a particular St. Louis-based company I used a laptop for the training. Then 2 weeks later I had something else with them and by chance got the exact same laptop and they did not so much as delete the user profile since I had my server addresses coming up in Remote Desktop and MRU data was still in Explorer from looking at data on servers over VPN sessions. I helped them make sure that it got reinstalled by removing a handful of key Windows components so the system would not boot. This is the reason that I would recommend doing the same with your phone.
The problem is that when you return you phone, as I did with mine, you are giving AT$T everything on your internal SD card. In my case that included SMS backups, Titanium Backup files (including WiFi passwords and Google account settings), and all of the rest of your sensitive data on that chip. My new policy is to put all sensitive data on the external SD and just media on the internal.
While I can't take any responsibility for what you choose to do, if you have any other questions regarding this, feel free to ask or PM me. Good luck!
Well, the phone isn't being recognized by the computer anymore
Is there another way to erase the memory? I feel it vibrate when it turns on though.
They Probably Don't Care
Yes and No, they can but probably will just refurbish it to stock the same way we do, FLASH They have new phones to sell, Money in the Bank Frank
gormander said:
In the future, just report that the phone was lost or stolen and they would not ask you to return it....since you cant! You will have to pay the $125 deductible anyway so you might was well say its lost and not have to deal with shipping it back.
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If you report your phone as "lost or stolen" but really did not lose it or have it stolen from you, you are committing insurance fraud. Do not do this. Its probably not the best idea to suggest this, either.
So, flashing the custom ROM and bricking it is not covered by the insurance? $125 to pay that deductible? Wow, higher than $50 for my older phone that got damaged by water.
If your phone automatically goes into Debug mode with USB cable, couldn't you just use adb to wipe it? That's IF....of course....Using Odin one-click like previously mentioned is probably the best idea. Easy to get into D/L mode.
Why not just send it in? Will they not cover a phone which has been rooted? It is my understanding that insurance has no limitations (It's not a warranty issue).
fatbas202 said:
You (snip) My new policy is to put all sensitive data on the external SD and just media on the internal.
While I can't take any responsibility for what you choose to do, if you have any other questions regarding this, feel free to ask or PM me. Good luck!
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How do you put account info and program settings, such as ctedit card app username/pwd on the external sd card?
Sent from my SAMSUNG-SGH-I897 using XDA App
ScottyNuttz said:
Why not just send it in? Will they not cover a phone which has been rooted? It is my understanding that insurance has no limitations (It's not a warranty issue).
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Exactly. If it's insurance it doesn't matter how they get it in. I personally don't send them anything by saying it got lost during insurance claims. i'm paying a deductible and a monthly fee, why should you salvage what you can when I have already payed you for a phone. Warranty is a different beast, then you would have to odin
Sent from my SAMSUNG-SGH-I897 using XDA App
Hello ALl,
I am not a developer and do very little tinkering with my android phones. That being said, I recently shattered my Nexus 5's sreen and sent it into LG to get repaired. They sent it back as "not repairable: Epoxy Crack." I turned it on as it was still fully functional (minus the screen) when I sent it off. The phone booted up with a letterboxed version of the Nexus 4 boot screen and after going through an initial set up, I went to settings to find that the phone now says:
Android version - KeyLimePie
Baseband version - M8974A-1.0.25.0.15
Kernel version - 3.4.0-gaf7416a-00002-g97abe44 / [email protected] #1 / Thu Apr17 10:56:17 KST 2014
Build number - aosp_hammerhead-userdebug KeyLimePie / FAC140417_KRT01B PDK853385 test-keys
Also, under runtime, I can chose between Dalvik, ART, and ART Debug mode. Lastly, there are a few diagnostics apps installed on the phone.
I am not sure if any of this is helpful to any developers out there, but if it is, please let me know and I can try to pull an image of the phone for you to use.
I suspect it is some old Android image that they flash onto every phone to do repairs, but since they did not reset the phone to stock, I am happy to try and get the software to any of you if you want it.
mrfochs said:
Hello ALl,
I am not a developer and do very little tinkering with my android phones. That being said, I recently shattered my Nexus 5's sreen and sent it into LG to get repaired. They sent it back as "not repairable: Epoxy Crack." I turned it on as it was still fully functional (minus the screen) when I sent it off. The phone booted up with a letterboxed version of the Nexus 4 boot screen and after going through an initial set up, I went to settings to find that the phone now says:
Android version - KeyLimePie
Baseband version - M8974A-1.0.25.0.15
Kernel version - 3.4.0-gaf7416a-00002-g97abe44 / [email protected] #1 / Thu Apr17 10:56:17 KST 2014
Build number - aosp_hammerhead-userdebug KeyLimePie / FAC140417_KRT01B PDK853385 test-keys
Also, under runtime, I can chose between Dalvik, ART, and ART Debug mode. Lastly, there are a few diagnostics apps installed on the phone.
I am not sure if any of this is helpful to any developers out there, but if it is, please let me know and I can try to pull an image of the phone for you to use.
I suspect it is some old Android image that they flash onto every phone to do repairs, but since they did not reset the phone to stock, I am happy to try and get the software to any of you if you want it.
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na, its an old pre kitkat prerelease, and has been known about for a long time. whats odd is thats what they flashed, instead of anything more recent. unless thats what their technician have, odd they didnt go with the factory img.
simms22 said:
na, its an old pre kitkat prerelease, and has been known about for a long time. whats odd is thats what they flashed, instead of anything more recent. unless thats what their technician have, odd they didnt go with the factory img.
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Click to collapse
It is even more odd as I have done a factory reset before sending it in so as to ensure that my account data and info was off the phone in the case that they were to send me a new phone instead of swapping out the components of the original. It was fun looking through the random debugging and testing apps they left on the phone. Thank fully my fiancee reads and speaks Korean and she could tell me what the on screen buttons said.
Anyway, thanks. I have decided since LG won't repair the screen, I will. I ordered the screen, digitizer, and front bezel from ETradeSupply and will try to save the phone myself once the part arrives. If all goes well with the replacement, I will flash hopefully back to factory original and then upgrade to 4.4 again.
In the meantime, it looks like a few more days with the Moto G (purchased as a back up phone while sorting out the screen on the Nexus 5).
Interesting to see that the Test Version's Kernel date is 17th April 2014...
LG has two kind of firmware for their devices: FACTORY and USER. Factory image is used to test the phones hardware like bluetooth, wifi, screen etc... and enables some more options for LG testers to make it sure the phone works perfectly. The user image for nexus 5 is the same what google offers for us.
@mrfochs try to do a backup if possible. Kernel, system and radio that is what we need. Also please check the bootloader version if it somethig new then make a backup. You will have problems using LG flashtool in the future, but it can be solved easily. If you ever have to use lg flashtool to return to stock just contact me and we make your phone compatible again with LG flashtool.
While that build is technically old, like @vin4yak said, that kernel date is what's really throwing me off.
I'm on stock right now and KTU84P kernel reads it was created on March 17th, 2014
You should try and extract those troubleshooting apk's and share them with the community.
bitdomo said:
LG has two kind of firmware for their devices: FACTORY and USER. Factory image is used to test the phones hardware like bluetooth, wifi, screen etc... and enables some more options for LG testers to make it sure the phone works perfectly. The user image for nexus 5 is the same what google offers for us.
@mrfochs try to do a backup if possible. Kernel, system and radio that is what we need. Also please check the bootloader version if it somethig new then make a backup. You will have problems using LG flashtool in the future, but it can be solved easily. If you ever have to use lg flashtool to return to stock just contact me and we make your phone compatible again with LG flashtool.
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I am happy to try and make a backup, however I haven't the slightest clue how to go about doing it (like I said in original post I=newb).
mrfochs said:
I am happy to try and make a backup, however I haven't the slightest clue how to go about doing it (like I said in original post I=newb).
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Click to collapse
Unlock bootloader, flash twrp recovery make a backup where you select system and boot then you upload the backup somewhere.
mrfochs said:
Anyway, thanks. I have decided since LG won't repair the screen, I will. I ordered the screen, digitizer, and front bezel from ETradeSupply and will try to save the phone myself once the part arrives. If all goes well with the replacement, I will flash hopefully back to factory original and then upgrade to 4.4 again.
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This is so strange. I have the EXACT same situation happening to me. I got my phone back from LG as unrepairable due to "epoxy crack" and now it has this testing Key Lime Pie version that is impossible to update from.
Please let me know if you're able to successfully do the repair yourself or flash back to factory original. From this thread, it seems it's not easy to.
Which part did you order from ETrade Supply?
http://www.etradesupply.com/catalogsearch/result/?q=nexus+5
There's zero reason for this to be happening except extreme incompetence on LG's service tech's part. I would get in contact with them and demand some free service because of this. It's bad enough they can't repair the phone, but it's 100x worse that they send the phone back to you in even worse condition.
No excuse for this. I would be looking for compensation, personally.
Sadly I've heard other worrying things about LG's "repair" service. They don't even seem to realize there's a final clip that needs to be engaged on the back of the phone or else NFC and Qi don't work. That's basic stuff and gives me no confidence in their tech's abilities.
LG Flashtool affects Sideloads?
bitdomo said:
LG has two kind of firmware for their devices: FACTORY and USER. Factory image is used to test the phones hardware like bluetooth, wifi, screen etc... and enables some more options for LG testers to make it sure the phone works perfectly. The user image for nexus 5 is the same what google offers for us.
@mrfochs try to do a backup if possible. Kernel, system and radio that is what we need. Also please check the bootloader version if it somethig new then make a backup. You will have problems using LG flashtool in the future, but it can be solved easily. If you ever have to use lg flashtool to return to stock just contact me and we make your phone compatible again with LG flashtool.
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Click to collapse
I have given up trying to get the app files off this phone as the current version of Android that is installed on here keeps crashing popping up "Google Play Services failed to load" or a handful of other popups indicating apps that have failed to launch. I set up the drivers on my computer to sideload 4.4.4 through ADB, but I keep getting "File Signature Verification Failed." Is this a result of trying to sideload the OTA while ADB is seeing a different firmware as a result of the LG Flash tool you mentioned?
I contacted LG to ask them how to get the factory software on the phone and they want me to ship the phone back to them in Fort Worth as their paperwork "doesn't indicate that anything was done to the phone." I would prefer to find a way to install stock back to the phone without having to mail my phone again (especially since I just replaced the screen).
mrfochs said:
I have given up trying to get the app files off this phone as the current version of Android that is installed on here keeps crashing popping up "Google Play Services failed to load" or a handful of other popups indicating apps that have failed to launch. I set up the drivers on my computer to sideload 4.4.4 through ADB, but I keep getting "File Signature Verification Failed." Is this a result of trying to sideload the OTA while ADB is seeing a different firmware as a result of the LG Flash tool you mentioned?
I contacted LG to ask them how to get the factory software on the phone and they want me to ship the phone back to them in Fort Worth as their paperwork "doesn't indicate that anything was done to the phone." I would prefer to find a way to install stock back to the phone without having to mail my phone again (especially since I just replaced the screen).
Click to expand...
Click to collapse
It'll fail if you're using stock recovery?
mrfochs said:
I have given up trying to get the app files off this phone as the current version of Android that is installed on here keeps crashing popping up "Google Play Services failed to load" or a handful of other popups indicating apps that have failed to launch. I set up the drivers on my computer to sideload 4.4.4 through ADB, but I keep getting "File Signature Verification Failed." Is this a result of trying to sideload the OTA while ADB is seeing a different firmware as a result of the LG Flash tool you mentioned?
I contacted LG to ask them how to get the factory software on the phone and they want me to ship the phone back to them in Fort Worth as their paperwork "doesn't indicate that anything was done to the phone." I would prefer to find a way to install stock back to the phone without having to mail my phone again (especially since I just replaced the screen).
Click to expand...
Click to collapse
Contact me on hangouts: [email protected]
Then I will make it work to flash google's rom. Only thing you have to do is let me connect to your PC through team viewer and connect your phone in fastboot mode to your PC.
Let me provide and update and go on a rant here for a bit. For anyone who cares to listen.
It took me 1 chat, 1 failed supervisor call back, and 3 consequent phone calls ultimately escalating to a supervisor to get LG to understand they made a mistake and send me a shipping label so they can get the factory test OS removed.
Here is a copy/paste from my first uncanny chat with an LG representative:
Mariangie: Unfortunately the OS they tested is the way they use to repair the phone and since it was not responding on that mode (service mode) that's when the phone is deemed unrepairable
Mariangie: and regretfully no it cant be put back into normal (customer) OS
lifeinpictures: that makes no sense
Mariangie: My sincere apologies
lifeinpictures: controls work just fine
lifeinpictures: it worked fine before I sent it
lifeinpictures: and controls and touch work just fine now
lifeinpictures: you cannot tell me that you guys purposely send items back with a testing operating system, meant for techs and not users
lifeinpictures: at the least, I should be able to get my product in the same state I sent it in
lifeinpictures: not WORSE
Mariangie: I truly apologize again for the inconvenience this may caused, I personally understand your position. I will certainly forward your comments and dissatisfaction about this matter.
lifeinpictures: I don't need you to forward anything, I need you to fix it.
lifeinpictures: you broke it
lifeinpictures: therefore you should fix it
Mariangie: I wish i have other options available, unfortunately the phone cant be put back into normal OS. It seems to have a physical damage that result in internal part not working
Mariangie: techs try to putting the phone into service OS but it is not working
Mariangie: making it not possible to have it repair
Mariangie: and no way to put back on normal mode
lifeinpictures: Mariange, I really doubt you know enough about the testing hammerhead OS to know what you're talking about
Mariangie: My sincere apologies
raul takahashi: an OS is not reliant on physical, operating parts
lifeinpictures: I understand, you feel upset about this
lifeinpictures: I truly apologize again for the inconvenience this represent
lifeinpictures: And again I wish i could have other options to supply you with
lifeinpictures: I'm afraid no other options to provide you with
Mariangie: Sorry Mr. LifeinPictures.
lifeinpictures: this is pretty much against the law Mariange
lifeinpictures: this is like giving you my car to repair a cracked window
lifeinpictures: and you give it back to me with a broken engine, which wasn't broken before
Mariangie: My sincere apologies, Again I wish i could have other options to supply you with, I'm afraid no other options to provide you with.
It took me all evening, but I finally reached a supervisor to resolve (interestingly, it's the exact same supervisor I had escalated to just 2 weeks ago. read below if interested. He immediately accepted the mistake, and finally offered a ship label to get the phone shipped back and fixed.
I have lost complete faith in LG as a company and will do everything I can to avoid them.
Previous history, copied and pasted from Google forum thread about cracked screen:
To quickly recap my history and experience with Nexus 5.
1. Buy Nexus 5.
2. Drop it on carpet from coffee table 2 feet tall, screen completely shattered. 4 months after purchase. (Owned 12 phones in my life, all handled way more abuse)
3. Pay LG $140 to repair.
4. LG sends me refurbished unit, not my original one repaired. I'm ok with this.
5. Buy heavy duty case because apparently this thing is fragile.
6. Lunch in an outside restaurant patio. Sunny day. Table is warm to the touch, but nothing anyone notices or cares about as they eat. I put my phone face down, glass on table. Pick up phone to leave, there is a crack from side to side of the phone. Just great. Can't even handle everyday situations, less severe than a hot car (for example).
7. Crack very soon start expanding to the rest of the phone. Now entire screen cracked.
8. Send to LG for repair, again.*
9. Phone comes back as unrepairable due to "epoxy crack". (B.S. this was less severe than my 1st one and phone is fully functional, electronically and mechanically. Research proves many recent attempts by other Nexus 5 owners sending cracked phones for repair have been denied)
10. Phone comes back worse than it was when sent, with testing factory OS instead of user OS. Unable to update from.
*=Customer service: 4 days go by since LG has possession of my phone. I call to ask for status, rep says "wait until we call your or email you". Next day, I get a UPS notice that phone is being shipped back. I call to find out why, speak to 3 reps, none can tell me anything other than "it's not repairable". 4th call reaches supervisor, who tells me it's due to "damaged electronics". It's a lie, but I give up.
(My theory on these newfound lack of willingness to replace screens:
LG / Google is aware they skimped on glass quality to keep the price low. They made a (decent) business decision to first do "whatever it takes" to keep customers happy and loyal. This includes fixing screens "outside of warranty" (since they know it's impossible for customers to prove a cracked screen is manufacturer fault) for a very reasonable cost of $140 which is close to cost (parts + labor) or potentially at a loss. This keeps the majority of owners at bay. Now, Nexus 6 is on the horizon and the loss or lack of revenue from these Nexus 5 screen repairs has surpassed expectation so they have advised their repair stations to deny them. They've done their part with an acceptable level of damage control and soon everyone will get a Nexus 6, move on, and forget the Nexus 5 was a debacle.)
lifeinpictures said:
This is so strange. I have the EXACT same situation happening to me. I got my phone back from LG as unrepairable due to "epoxy crack" and now it has this testing Key Lime Pie version that is impossible to update from.
Please let me know if you're able to successfully do the repair yourself or flash back to factory original. From this thread, it seems it's not easy to.
Which part did you order from ETrade Supply?
http://www.etradesupply.com/catalogsearch/result/?q=nexus+5
Click to expand...
Click to collapse
lifeinpictures said:
Let me provide and update and go on a rant here for a bit. For anyone who cares to listen.
It took me 1 chat, 1 failed supervisor call back, and 3 consequent phone calls ultimately escalating to a supervisor to get LG to understand they made a mistake and send me a shipping label so they can get the factory test OS removed.
Here is a copy/paste from my first uncanny chat with an LG representative:
Mariangie: Unfortunately the OS they tested is the way they use to repair the phone and since it was not responding on that mode (service mode) that's when the phone is deemed unrepairable
Mariangie: and regretfully no it cant be put back into normal (customer) OS
lifeinpictures: that makes no sense
Mariangie: My sincere apologies
lifeinpictures: controls work just fine
lifeinpictures: it worked fine before I sent it
lifeinpictures: and controls and touch work just fine now
lifeinpictures: you cannot tell me that you guys purposely send items back with a testing operating system, meant for techs and not users
lifeinpictures: at the least, I should be able to get my product in the same state I sent it in
lifeinpictures: not WORSE
Mariangie: I truly apologize again for the inconvenience this may caused, I personally understand your position. I will certainly forward your comments and dissatisfaction about this matter.
lifeinpictures: I don't need you to forward anything, I need you to fix it.
lifeinpictures: you broke it
lifeinpictures: therefore you should fix it
Mariangie: I wish i have other options available, unfortunately the phone cant be put back into normal OS. It seems to have a physical damage that result in internal part not working
Mariangie: techs try to putting the phone into service OS but it is not working
Mariangie: making it not possible to have it repair
Mariangie: and no way to put back on normal mode
lifeinpictures: Mariange, I really doubt you know enough about the testing hammerhead OS to know what you're talking about
Mariangie: My sincere apologies
raul takahashi: an OS is not reliant on physical, operating parts
lifeinpictures: I understand, you feel upset about this
lifeinpictures: I truly apologize again for the inconvenience this represent
lifeinpictures: And again I wish i could have other options to supply you with
lifeinpictures: I'm afraid no other options to provide you with
Mariangie: Sorry Mr. LifeinPictures.
lifeinpictures: this is pretty much against the law Mariange
lifeinpictures: this is like giving you my car to repair a cracked window
lifeinpictures: and you give it back to me with a broken engine, which wasn't broken before
Mariangie: My sincere apologies, Again I wish i could have other options to supply you with, I'm afraid no other options to provide you with.
It took me all evening, but I finally reached a supervisor to resolve (interestingly, it's the exact same supervisor I had escalated to just 2 weeks ago. read below if interested. He immediately accepted the mistake, and finally offered a ship label to get the phone shipped back and fixed.
I have lost complete faith in LG as a company and will do everything I can to avoid them.
Previous history, copied and pasted from Google forum thread about cracked screen:
To quickly recap my history and experience with Nexus 5.
1. Buy Nexus 5.
2. Drop it on carpet from coffee table 2 feet tall, screen completely shattered. 4 months after purchase. (Owned 12 phones in my life, all handled way more abuse)
3. Pay LG $140 to repair.
4. LG sends me refurbished unit, not my original one repaired. I'm ok with this.
5. Buy heavy duty case because apparently this thing is fragile.
6. Lunch in an outside restaurant patio. Sunny day. Table is warm to the touch, but nothing anyone notices or cares about as they eat. I put my phone face down, glass on table. Pick up phone to leave, there is a crack from side to side of the phone. Just great. Can't even handle everyday situations, less severe than a hot car (for example).
7. Crack very soon start expanding to the rest of the phone. Now entire screen cracked.
8. Send to LG for repair, again.*
9. Phone comes back as unrepairable due to "epoxy crack". (B.S. this was less severe than my 1st one and phone is fully functional, electronically and mechanically. Research proves many recent attempts by other Nexus 5 owners sending cracked phones for repair have been denied)
10. Phone comes back worse than it was when sent, with testing factory OS instead of user OS. Unable to update from.
*=Customer service: 4 days go by since LG has possession of my phone. I call to ask for status, rep says "wait until we call your or email you". Next day, I get a UPS notice that phone is being shipped back. I call to find out why, speak to 3 reps, none can tell me anything other than "it's not repairable". 4th call reaches supervisor, who tells me it's due to "damaged electronics". It's a lie, but I give up.
(My theory on these newfound lack of willingness to replace screens:
LG / Google is aware they skimped on glass quality to keep the price low. They made a (decent) business decision to first do "whatever it takes" to keep customers happy and loyal. This includes fixing screens "outside of warranty" (since they know it's impossible for customers to prove a cracked screen is manufacturer fault) for a very reasonable cost of $140 which is close to cost (parts + labor) or potentially at a loss. This keeps the majority of owners at bay. Now, Nexus 6 is on the horizon and the loss or lack of revenue from these Nexus 5 screen repairs has surpassed expectation so they have advised their repair stations to deny them. They've done their part with an acceptable level of damage control and soon everyone will get a Nexus 6, move on, and forget the Nexus 5 was a debacle.)
Click to expand...
Click to collapse
Good on you for standing up to their B.S. as there's just no excuse for that to happen. We can't argue with their reasoning for not repairing (it's up to them to decide if they want to attempt a repair for $140, after all) but they can't be so lazy/incompetent as to not reload the proper software on there. It would take them what, a couple minutes? Similar to how they're not engaging people's NFC/Qi charger on the back of the phone which should be obvious to techs who's job it is to work with these devices.
Don't forget you can always bring your phone into an independent repair shop, they won't refuse your money though I doubt their attention to detail will be much better than your average LG tech.
remove lg version?
I have the same problem. Is it possible to root this phone and remove the LG flash version and put KitKat on there?
naparama said:
I have the same problem. Is it possible to root this phone and remove the LG flash version and put KitKat on there?
Click to expand...
Click to collapse
Are you the one who contacted me on email?
yes
bitdomo said:
Are you the one who contacted me on email?
Click to expand...
Click to collapse
yes, that was me, thanks.
loop after flash
naparama said:
yes, that was me, thanks.
Click to expand...
Click to collapse
hi, I flashed the stock android after unlocking bootloader, but now it is stuck in a boot loop. I also I noticed that when it flashed, after finishing, it said boot.sig recovery.sig system.sig werent found. when I tried to boot in the safe mode, the little green android man was on his back with a red exclamation point. any thoughts?
Hi! After repairing my Nexus 5 from a water damage (changed all components except the screen and back cover), the phone shows that I have good celluar signal, but no service. The celluar data is working, but I cant make calls and send SMS. I have checked with different antennas, but with no change. What is wrong? Thank you
Well,
Hard to tell. Maybe a hardware issue with the motherboard ? (this coud explain why somebody sold it to you )
I wonder how much you paid for the replacement of all these components...
Have to say....water is evil and replacing things often ends up with discovering more is damaged. In the end, replacing water damaged devices usually ends up being the better choice.
Flash stock and if still no go, it's hardware. Try another radio maybe.
Not much else you can do.
KJ said:
Have to say....water is evil and replacing things often ends up with discovering more is damaged. In the end, replacing water damaged devices usually ends up being the better choice.
Flash stock and if still no go, it's hardware. Try another radio maybe.
Not much else you can do.
Click to expand...
Click to collapse
I'll second it. Pretty much out of options now. This is the reason water damage is so frowned upon by then OEMs.
Sent from my Nexus 5 using Tapatalk
Well,
Hard to tell. Maybe a hardware issue with the motherboard ? (this coud explain why somebody sold it to you )
I wonder how much you paid for the replacement of all these components...
Click to expand...
Click to collapse
It worked fine for 2 weeks after I repaired it, but then I suddenly lost the service. I paid 170 dollars for a new phone with cracked screen and replaced all the components except the screen...
Try dialing *#*#4636#*#* and go into phone information, if you have your phone on LTE when you scroll down you will find LTE only, click on it and try changing it to different things
Hey everyone,
recently my SC-02h (Jap Docomo version) hard-bricked and has no way to recover besides JTAG or motherboard replacement.
This made me think of an experiment.
Can you replace any motherboard (which includes all chips and the storage) with another.
I ordered the g935FD dual sim version with the Exynos chip, this compared to my QC single sim version which is currently bricked.
Hopefully within the next few days I'll receive the motherboard and start the replacement process (I will probable film it) to see if it works.
If so, anyone could replace their motherboard by a new one that is unlocked or has a different chipset.
Please discuss here if you're also interested in changing your own mobo with another.
Can't see why it won't work as the motherboard is what determines the model. Just make sure you order up a dual SIM tray too.
Motherboards from different chipsets *may* have different connections on how things wire up. I'm not saying they do, I'm just thinking out loud. I'd only buy a replacement motherboard from the same variant.
And good luck finding a new motherboard. At the price they sell for, you'd be better off buying a whole new phone.
Would like to see how this goes. Please record the process.
Sent from my SM-G935T using Tapatalk
lyriquidperfection said:
Can't see why it won't work as the motherboard is what determines the model. Just make sure you order up a dual SIM tray too.
Click to expand...
Click to collapse
Yea I ordered that one, although I thought the tray looks the same (bottom part), so until my new one arrives I'll use the older one.
the_scotsman said:
Motherboards from different chipsets *may* have different connections on how things wire up. I'm not saying they do, I'm just thinking out loud. I'd only buy a replacement motherboard from the same variant.
And good luck finding a new motherboard. At the price they sell for, you'd be better off buying a whole new phone.
Click to expand...
Click to collapse
I checked the connections and they are the same, the only thing that differs is the sim holder and the chipset.
Also a new phone (unlocked) costs at least 2,5times more (live in Japan).
dogredwing1 said:
Would like to see how this goes. Please record the process.
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
I'll record it on video as soon as it arrives, also the process of taking it out and replacing it completely. So if it ends up in failure you can all see it.
In what way is it bricked? The S7 is almost impossible to brick.
CuBz90 said:
In what way is it bricked? The S7 is almost impossible to brick.
Click to expand...
Click to collapse
Hmm I flashed a rom with TWRP, (lineage, but wrong build) after that I rebooted and the phone stopped responding completely.
So black screen, no led when charging, no response at all when pressing buttons.
Even disconnecting battery and reconnecting didn't work.
Also no recognition in windows when connected to USB
totalvamp said:
Hmm I flashed a rom with TWRP, (lineage, but wrong build) after that I rebooted and the phone stopped responding completely.
So black screen, no led when charging, no response at all when pressing buttons.
Even disconnecting battery and reconnecting didn't work.
Click to expand...
Click to collapse
Can't get to download mode?
CuBz90 said:
Can't get to download mode?
Click to expand...
Click to collapse
Well if I could I wouldn't be ordering a new MoBo
Even made a USB JIG
Another thing you might lose is waterproofness. I cracked my screen badly and instead of repairing it at a 3rd party shop, I sold it and got a new one. Coz it won't be waterproof anymore..
thedisturbedone said:
Another thing you might lose is waterproofness. I cracked my screen badly and instead of repairing it at a 3rd party shop, I sold it and got a new one. Coz it won't be waterproof anymore..
Click to expand...
Click to collapse
i should be fine, just get it glued back together properly.
besides i don't really care about it.
Unless the other components (camera, vibrator motor, various sensors, OLED Panel etc.) don't differ in the way they talk to the mainboard, I don't see why it shouldn't work. As others have said, I'd really love to see how it'll work out for you. So, thanks for sharing =)
Well it didn't work out, I put in the new motherboard but the phone didn't power on at all. There is also no led when trying to charge it. I'll be sending it back to the supplier and buy another version instead.
https://www.youtube.com/watch?v=jym2aNwRmkc
Made a video of the process and failure
totalvamp said:
https://www.youtube.com/watch?v=jym2aNwRmkc
Made a video of the process and failure
Click to expand...
Click to collapse
Was interesting to watch, however you only tried powering on twice and quit?
Connecting a charger had no effect?
Unless the board your received was dead to begin with.
totalvamp said:
https://www.youtube.com/watch?v=jym2aNwRmkc
Made a video of the process and failure
Click to expand...
Click to collapse
Can you share the link of where you bought the motherboard? It might be that you bought a blank motherboard. In that case you want it to be flashed with the correct IMEI and partition (table?). AFAIK the IMEI has to be that of your previous phone since you can't just "create" a new IMEI. Don't even want to get into the legal repercussions but here's a sneak peak; in some countries it's a criminal offence to alter an IMEI or even have tools to alter IMEI. Don't quote me on this and I'm asking the community to correct me. If the motherboard comes from a previously active device, it should have its own IMEI and none of what I said before matters.
Whatever, none of that necessarily explain why it didn't boot up. Have you tried charging and plugging it to a PC? If it isn't dead, your PC should at least detect A device.
murtaza02 said:
Was interesting to watch, however you only tried powering on twice and quit?
Connecting a charger had no effect?
Unless the board your received was dead to begin with.
Click to expand...
Click to collapse
Well I tried a few times after that and after letting it on a charger, still no response.
nitrous² said:
Can you share the link of where you bought the motherboard? It might be that you bought a blank motherboard. In that case you want it to be flashed with the correct IMEI and partition (table?). AFAIK the IMEI has to be that of your previous phone since you can't just "create" a new IMEI. Don't even want to get into the legal repercussions but here's a sneak peak; in some countries it's a criminal offence to alter an IMEI or even have tools to alter IMEI. Don't quote me on this and I'm asking the community to correct me. If the motherboard comes from a previously active device, it should have its own IMEI and none of what I said before matters.
Whatever, none of that necessarily explain why it didn't boot up. Have you tried charging and plugging it to a PC? If it isn't dead, your PC should at least detect A device.
Click to expand...
Click to collapse
http://www.ebay.com/itm/MAIN-MOTHER.../182310990269?ssPageName=ADME:X:RRNTB:NL:3160
It should be one with an IMEI how else can it be unlocked.
I tried plugging it in as well, but my PC doesn't recognise it at all.
I've ordered a different one this time, this motherboard was also slightly different from the one I had (2 cables instead of 3) so it might be incompatible.
I ordered this one now: https://www.aliexpress.com/snapshot/0.html?orderId=82116420384467&productId=32737224430
Did you end up having any luck with the second motherboard?
Or has anyone else attempted this before?
I'm looking to swap my qc chip for the exynos.
How was the operation??
Hello i'm interested to know how was the experiment becouse i wanna try almost the same thing, i have a s7 sm935fd and i wanna change the motherboard for a sm935f model. Please answer me!
I am also going to try swapping motherboards. How did yours work out?
Hi @totalvamp,
I am going to try swapping out a good motherboard from a banged up sprint G930P phone with a clean IMEI into a clean, whole, G930X demo model that I picked up cheap on Ebay.
The "X" demo phones work on WIFI only. I understand that the "X" motherboards are missing the cellular radios, which is why I am trying this swap -- it should be far easier and less costly than doing a full screen&LCD replacement, which requires tearing down the entire phone, and costs about $150. Hopefullly, I will just have to remove the back, the QI receiver and I think the camera, and I'll get access to the motherboard.
My hope is that all the rest of the parts are present -- we'll see how it goes.
I look forward to hearing from you.
Philip
I have a Pixel XL that's hardbricked. Took it to a GSM shop they said the charging port works but something something CPU fried. No gsm shop in our city can fix this apparently but he heard that some folks could do it in New York City.
I don't want to recover the phone, just the data on it. Do you guys know shops that can do this ?
gtech99 said:
I have a Pixel XL that's hardbricked. Took it to a GSM shop they said the charging port works but something something CPU fried. No gsm shop in our city can fix this apparently but he heard that some folks could do it in New York City.
I don't want to recover the phone, just the data on it. Do you guys know shops that can do this ?
Click to expand...
Click to collapse
Not at any reasonable price point. What happened to the phone? Recovering the data from the flash devices would involve prohibitively expensive forensic data recovery, to the point of removing the flash devices from the board and interfacing with them using special tools. The people who have the means and the knowledge to do this are few and far between. Assuming there's no physical damage, someone with the Qualcomm Product Support Tool software and the appropriate binaries could potentially perform a low level reflash so the phone will boot...but again, the people who are actually able to do this are few and far between, assuming they even have the necessary files (which are not publicly available). The average repair shop will just replace the board, which means all the data is never recovered.
gtech99 said:
I have a Pixel XL that's hardbricked. Took it to a GSM shop they said the charging port works but something something CPU fried.
Click to expand...
Click to collapse
Speaking of a fried CPU, it means due to overheating CPU’s electrical components like transistors, diodes or capacitors are burned up. You will find overheating happened with some CPUs which didn’t have any fail-safe features or were overclocked by pushing high voltage. Sometimes using a faulty motherboard and faulty PSU can do this type of damage.becauseSo, you if you really ended up with a fried CPU, what is quite rare these days because, as said, modern CPUs have advanced thermal protection ( CPU will shut down automatically if it reaches a high temperature. If CPU temperature rises high due to high clock speed then it reduces the clock speed to a lower level ), you will have the worst luck to recover data from phone.
Note: it’s not possible to fix a fried CPU. Try to replace it with a new one.
V0latyle said:
Not at any reasonable price point. What happened to the phone? Recovering the data from the flash devices would involve prohibitively expensive forensic data recovery, to the point of removing the flash devices from the board and interfacing with them using special tools. The people who have the means and the knowledge to do this are few and far between. Assuming there's no physical damage, someone with the Qualcomm Product Support Tool software and the appropriate binaries could potentially perform a low level reflash so the phone will boot...but again, the people who are actually able to do this are few and far between, assuming they even have the necessary files (which are not publicly available). The average repair shop will just replace the board, which means all the data is never recovered.
Click to expand...
Click to collapse
I haven't done anything special with this phone. Never rooted it or installed other bootloaders, etc. It was a generic bland Pixel XL. It might have overheated a few times in the summer when I was using it in my car for Waze but otherwise nothing.
Before it shutdown for good it had some strange reboots and I think I recall there was some Pixel bug that was causing that. After doing that for a few weeks it stopped turning on completely.
Isn't a procedure like this available for the Pixel ?
https://flashfixers.com/recover-data-dead-phone-chip-off-data-recovery/
gtech99 said:
I haven't done anything special with this phone. Never rooted it or installed other bootloaders, etc. It was a generic bland Pixel XL. It might have overheated a few times in the summer when I was using it in my car for Waze but otherwise nothing.
Before it shutdown for good it had some strange reboots and I think I recall there was some Pixel bug that was causing that. After doing that for a few weeks it stopped turning on completely.
Isn't a procedure like this available for the Pixel ?
https://flashfixers.com/recover-data-dead-phone-chip-off-data-recovery/
Click to expand...
Click to collapse
That's what I was referring to by removing the flash device from the PCB. You would need fairly specialized tools, incluing a reader that's able to interface with the chip, and you'd have to have significant knowledge of how to interpret the raw data as the actual file structure. If you can find someone who thinks they can do this, good luck...but if it were me, I'd be charging about $150 an hour to do it.
And, this is all assuming that the data isn't encrypted. If it is (which Android does by default) then you're SOL.
V0latyle said:
That's what I was referring to by removing the flash device from the PCB. You would need fairly specialized tools, incluing a reader that's able to interface with the chip, and you'd have to have significant knowledge of how to interpret the raw data as the actual file structure. If you can find someone who thinks they can do this, good luck...but if it were me, I'd be charging about $150 an hour to do it.
And, this is all assuming that the data isn't encrypted. If it is (which Android does by default) then you're SOL.
Click to expand...
Click to collapse
Ah, ok. I'd pay 300$ to have this recovered is that reasonable ? Or it might be way more than that ? Guess I need to find a shop that does this sort of thing
gtech99 said:
Ah, ok. I'd pay 300$ to have this recovered is that reasonable ? Or it might be way more than that ? Guess I need to find a shop that does this sort of thing
Click to expand...
Click to collapse
Best of luck to you, honestly I think the money would be better spent elsewhere.