Database Info

Flashing will kill your phone!!

Hi, help please. I been using these new builds and working very well, but now I just get 'The SIM card is missing', I have tried other SIM cards with the same message!.. please help
thanks

Help Help Help, please any ideas, my phone is still stuck on sim card missing!

have you tryed reflashing it with different rom?

Yes, flashed with 3 ROM's and also flashed with RADIO's ROM's, but still the same.

This phone is getting worse, with no phone working I still use it for TOMTOM, but now no sound or patchie sounds, music or phone sounds, I flash it back to WM5 still same and flash it back to WM6 but still no sound. Is there anyway to completey delete the phone so nothing on it then flash it.

Maybe it's because you've got an hardware problem ... so maybe you should see your "service after sale" !!

I would if it was still in contract, so I am thinking about taking the thing apart, and see if anything come loose?. any info would be nice, tried searching but nothing

This phone is very sick, if i put a SIM card in it I get a blank screen when it reboots, or if I take SIM out I may get the blank screen which I have to reset couple of times, took the back off but cannot see any connector off. So I have to pay alot of money to fix it or buy another PDA.

jowett69 said:
Hi, help please. I been using these new builds and working very well, but now I just get 'The SIM card is missing', I have tried other SIM cards with the same message!.. please help
thanks
Click to expand...
Click to collapse
My only question is: What changed?
Is there something that you can think of that caused this to occur?
Have you dropped or bumped the phone? Liquid got to it? Charging when the power died or there was a lightning strike?
Without knowing this, there is very little that can be done.
As for pulling the device apart - I would recommend against this. Complex electronics like these have no user-serviceable parts, the most you can do is to look for physical damage (such as burnt components or broken legs on chips) or water damage. And then, even if you did find the damage, you would be able to do very little with it as the components can be hard to find (for any of the chips) and the soldering is extremely difficult (my father hand solders surface-mount components using special liquid-solder and a microscope).
If you want to repair it, find your nearest HTC (or I-Mate\Dopod\O2\etc) repair centre and give it to them. Keep in mind that you've already voided the warranty by installing a custom ROM (although you can just install the manufacturer's ROM and pretend you never used WM6...).
Hope this helps!

I use it every day with TOMTOM or I-go (lorry driver),so getting knock's vibration-yes. camera stop working and green went green-but after a couple of weeks it when back normal. never failed on flashing or stuck on bootmode. NO SIM started I just reset it then it was ok until next time. Then it went back normal for a couple of weeks, then NO SIM came on and couple more things happen(above posts). And that how it stands. So 12 months gone a passed (18 month contract). So its sent it to O2( big bill I think) or buy a PDA (cheap I hope). Or wait and see for upgrade brings

Update on my EXEC, It starts as followed, O2 screen comes up with it info at bottom right then the next screen is the windows mobile6 screen and then black screen, tryed mtty, also re flashed it....now its dead R.I.P...
I think I flashed it too many times so be warned!!!!
Been looking at other PDA phones, none of them comes near EXEC will apart from AMEO(thats nice but too much), so looks like another EXEC I think, and yes I will be flashing that one as well if I get O2 to part with one.

Hi, all tryed to get a new EXEC from O2, but sady they say they dont do it no more, so upgraded to the ORBIT( or should I say down graded). SO I like to say bye bye and watch that flashing because it will kill your phone.

Backflip Bricked

I was messing around with the camera and suddenly it goes to the White Screen with the Motorola logo in the middle. Its just stuck there. I've pulled the battery for at least 30 minutes, tried holding down, up, camera, while turning the phone on, no luck. Every time I power it up its just the same white screen. It's doing nothing.
Are there any other manual methods of resetting this thing? Anything that can be done through the USB cable?
I've tried messing around with RSD lite but kinda useless if there is no image to flash from. I see there are no OS files available for this thing. I'm at a total loss.
Any help is greatly appreciated.
Thanks!

Try removing the user data and cache partition from recovery

Man I can't even get into recovery mode. Literally, nothing gets me out of the white motorola screen unless I pull the battery.

greystealth said:
Man I can't even get into recovery mode. Literally, nothing gets me out of the white motorola screen unless I pull the battery.
Click to expand...
Click to collapse
call ATT and get a replacement. its gotta be under the 1 year manufacturs warranty
tell them what happened like u wrote here and they have to refund you one
and if they dont
call again and make up another hardware fault or software fault story

Have you tried removing the SD card?

Thanks for the suggestions. However, I didn't purchase it from ATT so I"m unable to return it. As far as the memory card, I have tried this, no luck. It actually happened when I was trying to take a snap shot without an SD. It prompted me that it wouldn't save the image without an SD, then it crashed.

greystealth said:
Thanks for the suggestions. However, I didn't purchase it from ATT so I"m unable to return it. As far as the memory card, I have tried this, no luck. It actually happened when I was trying to take a snap shot without an SD. It prompted me that it wouldn't save the image without an SD, then it crashed.
Click to expand...
Click to collapse
Even if you buy from a 3rd party reseller, the phone is still under warranty and should still be covered through AT&T. Complain to enough people and get what you want.

benmarvin said:
Even if you buy from a 3rd party reseller, the phone is still under warranty and should still be covered through AT&T. Complain to enough people and get what you want.
Click to expand...
Click to collapse
Yea thats what i've been told. Guess I'll try a few stores and stir up some raise havoc. Thx guys.

You could try flashing the chinese flash-file http://forum.xda-developers.com/showthread.php?t=651417 It did not work on my phone, but supposedly this build has the cliq's root exploit present in it. It would not flash to my phone, but I think that may have been a driver issue. It couldn't hurt...

So I tried a couple stores, no luck. Since I bought it from a third party they need the number it was purchased under along with either the receipt or individual who bought it. I have none of that. So...I'm screwed. Ill try the chinese idea but don't know if that will work since the pc doesn't seem to detect the phone via USB in the state that its in. My last resort will be motorola directly and I know that will take forever. Any other ideas are greatly appreciated.

[Q] HTC Surround Frozen?

Okay, googled, and bing'd the crap out of this and it looks like so far everyone who's had this issue has had to send their phones in for repair, but before doing that I thought I'd ask here aswell to see if anyone has been able to solve this problem.
I've had my HTC Surround for about a month now and this morning when I went to use it I noticed I couldn't read my emails, it said something like "Oops we were not able to retrieve your email." I thought no problem I'll just restart my phone. I turned it off, and turned it back on. Ever since then the phone has been stuck on the white HTC start screen. I've pulled the battery four times and tried restarting it. I've restarted it holding the volume up and down buttons and I get a bootloader screen (no option to hard reset). I can plug it into my computer on the bootloader screen and the computer recognizes the device as an HTC SD card. (This is nice to know seeing as I can, if I ever get the phone working again, load files on the phone's SD card that Zune won't let me) however this is bad because Zune will not recognize the phone.
Sooo, anyone else had this problem and been able to fix it themselves? I don't want to have to send it to HTC because I have no warranty. I bought the phone used. Any thoughts would be appreciated!
And this is running 7004, I have no unlocked the phone or tampered with it in any way. (yet)

Have you looked in the development forum for your stock ROM and tried flashing it from the bootloader?

I couldn't find a rom to flash. Maybe I will just use this as an opportunity to switch to Sprint and buy an Arrive. That way I can be done with ATT's crappy service.

I'm on my third surround now, with both previous ones dead with the exact same situation you have described. I called ATT, had them replace them on warranty for free. I'm waiting for this third one to die so I can get a different model
P.S. I tried flashing the stock ROM, hard resetting, and everything else trying to get both phones back to life but I ended up just having to warranty them. Call up ATT and have them send you a new one.

Thanks, I was able to do a warranty claim. Technically I wasn't allowed to because I bought the phone outright (used) on craigslist. But since the person at ATT was lazy and didn't check when I went in the sent me to my local device support center and I was able to walk out with a new phone in 5 minutes.
Hope this doesn't keep occurring though. If they were to ever check how the phone was purchased I'd be screwed.

doejohn531 said:
Thanks, I was able to do a warranty claim. Technically I wasn't allowed to because I bought the phone outright (used) on craigslist. But since the person at ATT was lazy and didn't check when I went in the sent me to my local device support center and I was able to walk out with a new phone in 5 minutes.
Hope this doesn't keep occurring though. If they were to ever check how the phone was purchased I'd be screwed.
Click to expand...
Click to collapse
I had the same problem with my Surround a few months ago. Then I had another one that kept losing the data off the device. I'm on my third one now and it has been holding up for three months.
I also noticed in the store that all the display models of the phone were having the exact same issue.
I think they changed something up, as this new one seems to be hanging in there much better than the last two.

hi
i am new , post post post

(Question) Tmobile carbon device force close?

I just bought the mytouch slide 4g. I haven't rooted it yet and its still s on. For some reason I keep getting force closes in processor tmobile carbon device. Then asks me if I want to tell HTC which I of course send the report. It's happened 17 times in 6 days and is hugely annoying. I wanna root it but I want a good phone before I void my warranty. Any help would be great. I have also factory reset the device 3 times to no avail.
Sent from my myTouch_4G_Slide using xda premium

My recommendation would be this:
- Back up all of your personal data from the phone to a computer or something.
-Charge the battery full, then turn it off and go back to your t-mobile store.
(Give yourself an hour or two to sit there)
-When you get there, find a comfy seat near an outlet. If there isn't one, get them to make arrangements for you. There should be a seat at one of the counters you can take up for a little while.
-When you get there, tell the rep what's been going on with the phone. Power it up and do a factory reset there in the store.
-Play with it for an hour or two. Try to get it to force close. If it's happened that much, then you should know approximately what it'll take to make it happen.
-If it happens even once while you're in the store, after you've explained to them how it happens to you all the time - they'll take it back and give you a new one. (If you're within your broken-out-of-the-box window of time...what is it, 14 days from purchase?)
-Explain to them how the internal memory is corrupted somehow, must've been a bad unit from the factory. They'll just R.T.V. it. (return to vendor) for full credit, and HTC will repair it and sell it as a refurb.
-No reason for you, the consumer, to be stuck with something that isn't 100% out of the box.
-I made my phone suffer a brown-out when I drained the battery completely dead and tried to turn it on while plugged in, some funky stuff happened on the screen when I did that. (tried to power on immediately after plugging into AC with a completely depleted battery - DON"T DO [email protected])
(If you let your battery completely drain it damages it anyway)
...I simply took it back and told them it was acting weird, and it was a no-hassle exchange for a new one.
...Really, it doesn't cost them anything but some paperwork...and they're already being paid to stand there.
Make sure you have everything it came with out of the box, and all of your paperwork & contract with you when you go to the store. Bonus points if it's the store you got it from, it'll make the whole process easier.
(you impact the margins of the store you go to negatively if it isn't the one you bought it from - but as the consumer you aren't supposed to know or be responsible for that. Still, it's easier if you go back to where it came from.)
Honestly, though, i'd just take it back and say it's acting all funky and you want to exchange it. I wouldn't even try to prove it to them in the store.
For how expensive this piece of equipment is, why take the chance?
They aren't gonna call you a liar when you show up and say it's broke, even if you can't show it right there on the spot.
Just make sure you give yourself enough time to stand there and process the exchange - it could be as short as 5 minutes or as long as an hour if there computers are slow and they're busy.
Good luck!
Edit to add - The reason why I said to do a factory reset there on the spot was to wipe your user data, if you do want to play with it in the store, make sure you do another one - without your sim card in it - before you leave.
Also make sure to keep an eye on your sim card so that you get the right one. They'll take the one from the new phone and put it in the old phone.

Thanks for the extremely detailed step by step instructions. Lmao. I was mainly trying to see if anyone else had this issue.
Sent from my myTouch_4G_Slide using xda premium

[Q] a very serious problem i think (can't even recovery)

hi guys, i already searched for a thread of someone with the same issue, but i haven't found anything on the whole internet (maybe it's just because i'm nervous as sh*t)... please let me know if i did wrong
the problem is: yesterday i was using regularly my Nexus 5, but suddenly i wasn't able to turn it on again. Just like a second before i was using it, and then it won't wake up. Now it is still turned off, i can't wake it up in any way, i tried every combination of keys, i tried holding on the power button for more than a minute, i tried pushing it hard, i tried everything. The only thing i'm able to do is plugging it on the charger, then it goes on a bootloop with the word "google" and a small vibration (just as it's like to turn it on) and then after a second the screen becomes black again, and this happens continuously untill i unplug it (i tried even for 2 hours and it still do like that). It is just like it wants to wake up, but then it is turned off, and on, and off, and on...
when he does like that i tried holding the vol down button just to try to enter the recovery mode, but even when i achieve to enter it, it still turn off so i can't decide what to do. Every guide i read on the web tells me to backup, then to erase all data, or something similar... but the problem is that i can't even access recovery mode, so that i'm not able to do anything if the phone is turned off completely.
i already called for the warranty, i have a completely stock phone so it's not a problem and i think they will change my phone, but i'm really worried this will erase all the data i have in my sd, and i would like to know if there's a way to copy what's inside the memory of the phone without turning it on
sorry guys but i'm really depressed, i've bought the phone on january... not even a year and i've wasted 350€

So, first question have you tried plugging into a computer? You may be able to pull some files off.
Second, was any of your stuff backed up using cloud storage, such as google drive? If not... You have my sympathy.
What app(s) were you running when it "Died"?[Edit: Died]
So you are completely stock, no root, no custom recovery, no nothing?

Spectrys said:
So, first question have you tried plugging into a computer? You may be able to pull some files off.
Second, was any of your stuff backed up using cloud storage, such as google drive? If not... You have my sympathy.
What app(s) were you running when it "Died"?[Edit: Died]
So you are completely stock, no root, no custom recovery, no nothing?
Click to expand...
Click to collapse
1) yes i tried: it does the same as if i plug it into the charger (google and vibration for a second, then turned off again, repeatedly). I can't access the data from my pc with the way i was used before (i could copy data only if the phone was on)
2) i use dropbox, google drive, and others, but not with the syncronization (i decided when and what to upload) so there's a lot of things that now aren't accessible and i'm scared i'll lose
3) well i wasn't using anything when it died... i think the cronometer was running, maybe whatsapp... recently i downloaded ePSXe for android with a couple of ROMs, but for a whole week or two i never had problems using it
4) yes completely stock, the only thing i did was abiliting the developer options (but a looong time ago, and i never changed them, i was only curious). With my old smartphone i used to play a lot with custom roms, but now i wanted to keep my nexus clean at least until the end of the warrancy
news from the google service: they told me some procedures to do, any of them work. They told me that their warrancy works like that: first they will send me another nexus 5 (not new, only a refurbished one) for the price of a new phone, then i have to send them my old phone. When it arrives, they will refurbish it, and they will give me back my 350€.
I really think that's not very fair... first because i don't want a phone that somebody used before me, and i don't want to give my phone to someone else
second because they don't really care that i lost all my data... after all this mess i will only obtain a phone that isn't new, and without my data! just like if google erased all my data for nothing.
please guys at least tell me if there's a way to recover all the data i've lost.You know: i have a 16gb flash storage full of data in my hand that i want to copy on my pc, there should be a way!
sorry for the anger

Have you read anything from @supersu or @simms22. Both of them are very knowledgeable on the N5.
The other thing is you could try calling google again and get a different person.

Spectrys said:
@supersu
Click to expand...
Click to collapse
supersu? You mean @rootSU?
OP, your power button is stuck, nothing you can do except RMA (or maybe take your phone apart).

Lethargy said:
OP, your power button is stuck, nothing you can do except RMA (or maybe take your phone apart).
Click to expand...
Click to collapse
:crying::crying:
i also read a forum in the country i live (italy) and it seems to be a frequent problem these days... a lot of guys who have a 9-10 months old phone accuse the same issue, and the only solution seems to be the motherboard substitution (or the google warancy phone substitution). Google told me they will give me a refurbished phone, but i know sometimes they have scratches, they are not perfect, so why do i have to trade my phone for another one that could not be new? i know they used to send new phones in the early days... Do you guys have experience in that? have you ever send you nexus5 to google? what did they do?

cesp-94 said:
Google told me they will give me a refurbished phone, but i know sometimes they have scratches, they are not perfect, so why do i have to trade my phone for another one that could not be new? i know they used to send new phones in the early days... Do you guys have experience in that? have you ever send you nexus5 to google? what did they do?
Click to expand...
Click to collapse
You get a refurbished one because too many people have RMA'd for silly reasons like loose power buttons, speaker hole size and screen light bleed. So blame them.
Usually a refurbished device should be near-perfect; those who have gotten ones with damage are just unlucky; and you can just call Google again anyways.

Lethargy said:
You get a refurbished one because too many people have RMA'd for silly reasons like loose power buttons, speaker hole size and screen light bleed. So blame them.
Usually a refurbished device should be near-perfect; those who have gotten ones with damage are just unlucky; and you can just call Google again anyways.
Click to expand...
Click to collapse
i think i'll see if i can get my phone fixed with the LG warrancy in a LGcentre in my town, at least they will tell me if i have to throw my phone away... then i'll use the google warrancy.

to me it sounds as your storage corrupted, not power button. if it was power button, youd be able to get it booted, then it would bootloop. if it is the storage that corrupted, an rma would be best.