Related
Hey Guys,
So my phones has an issue, whenever im using the keyboard and typing out an email or texting or whatever, the phone will randomly shut off. It then either boots up after about 5 seconds, or I have to do a battery pull. Last night I had it sitting there and it shut off, and didn't turn on, nor did it even show a charging indicator when plugged in, or even turn on. I pulled the battery, let it sit for 30 mins, and then got it to turn on. So far it did a shut down and reboot once when I was typing an email. I have been running it stock,no root, and have been experiencing this for about 2 weeks now. I took it to sprint, 1st time around, they "re-imaged" the phone, and then ran a "diagnostic" on it, handed it back and told me that ought to do the trick, which I knew was not going to be the case. But fine, ill play the game. Sure enough, that evening same issue. So 2 days later, took it to sprint again. Again, re-image. I told them their fix didn't work the first time around, and was told that I needed to bring the phone in when it had the problem, since they were unable to reproduce it. Obviously this is something that I can't just make happen on command. So..what should I do next? I am well past my 30 days, and honestly I just want to walk in and get a new phone, and not have to do some real dumb crap and toss the phone in water and then do insurance, it would end up costing me $100 at least. I did get the phone from bestbuy, and I think it has black tie insurance, although I don't know if that would be anymore or less helpful than the sprint genius techs...recommendations?
Thanks,
MJ
Get your replacement phone. Don't put up with their crap, tell them how it is. Be a douche if you have too
^ Shift Faced
It's kinda like when Sprint misbilled me for months and refused to correct further than 60 days back. Said "their system wouldn't allow it". I made it known I cared zilch for their system and what it could or couldn't do and after an hour on the phone and 4 "supervisors" they figured out a way.
The key is to be firm and insistant but not to curse or name call. Don't give em an excuse to hang up on you. Your phone is borked and they need to replace it. You're not demanding anything extraordinary just for them to hold up their end of the bargain.
^ Shift Faced
It couldn't hurt to check with best buy and if they won't replace it go to sprint tell them you need a replacement and don't leave till they give it to you. You pay them for a service and they don't have a right to tell you no. Or just sit there and mess with the phone untill it messes up and show them.
Sent from my PG06100 using XDA App
Resolved.
So after my second trip to the tech support folk, I finally had time to call customer service, got transferred to their advanced technical guys who spoke to me for about a minute, and then transferred me to a manager, they initially suggested I go through assurion and sprint would bill me the $100 on my next bill, and I calmly suggested that since the phone was still under manufacturers warranty, that I should not have to pay a cent, after putting me on hold to escalate again, I was told I would be sent a new phone. All said it took two 45 mins trips to sprint service center, and another hour on the phone, but it's taken care of. My only complaint is that they do a better job of training their techs...example, if a software\hard reset was performed, and the customer comes back still having issues, and the phone shows no signs of abuse etc, don't do yet another hard reset and tell them to come back when the issue arises\can be replicated on demand, the customer has nothing to gain by lying about their device being broken, especially if they just want the same exact phone as a replacement. My losses, time, and about a dozen or so emails I lost b\c the phone shutoff while I was composing them.
I completely agree with you on the running around and wasted time aspect and "why would I be coming in if my phone didn't have an issue" and the tech bandaiding a problem. What I usually will do is sit down at the store and run through a routine that know usually causes a problem so I can walk up and show them that the problem isn't fixed and then they can't back out of getting a new phone for me...sometimes you just have to be an ass like that and show them whos boss. I'm paying for a service, at least let me have a phone that I can use on it reliably.
Sent from my PG06100 using XDA App
I left my phone for an hour ( even though it didn't appear that they did anything). Before I left, I showed them with an app called "touch test" that my touchscreen has issues, and showed them how it didn't swipe right. They said "maybe it's just that app, and showed me that if I swiped in a working part of the screen swiping would work (really?). When I came back after the hour and showed them how angry birds wasn't working... they did everything to get it to work despite the problem. I showed them how angry birds on their in store shift didn't have the problem that mine did. They played angry birds for about 10 minutes trying to make it look the same on my shift as their store's shift. I think that the whole time they were hoping that my phone would snap out of it momentarily so they could send me home. Finally, like 1.5 hours later, they ordered me a freaking refurb.
Sent from my PG06100 using XDA App
Hey guys.. So I've had my inspire for about 2 or 3 months now, and this thing is driving me apeshhh. Here is why...
For a few weeks now, the phone would randomly restart in the middle of doing something, always random. Sometimes while writing a msg in the stock facebook app. Sometimes when browsing market, sometimes when browsing using the web browser. Today I wanted to download Astro to see if the music I put on the phone went to external or internal SD. As soon as the download finished, the phone restarted. After it booted back up I looked through apps, and it never installed. I went back to market and searched it, pulled it up, and it shows installing.... let it sit for 5 minutes... nothing. Restarted, same thing. Pulled the battery... same thing... I can't cancel it, or try again. It will now no longer install anything else.
I figured maybe it needs to download something that it just doesn't have the network speed to use, and trying turning on wifi. IT WONT EVEN TURN ON. Under the settings menu to turn it on, it says error. When i tap on it, the error msg just goes off then comes back right away.
Anybody else experience this? I really wish SOMEBODY would come out with a decent f**king phone on the AT&T network.... I guess I can now add HTC to the list of people that can't build a decent phone. Just below Samsung... (What a POS line of phones they have released).
Anyway, phone is stock, not rooted, nothing turned off, completely stock.
How does the warrenty work now? I bought the phone outright, cash, $500... for this....
Thanks for any help.
Could be your phone mate. I've had this phone maybe about three months and haven't experienced those issues. Just might be a lemon you have. Where did you purchase the phone?
Sent from my Inspire 4G using XDA Premium App
I bought the phone at an authorized AT&T retailer store. The kind you find in common shopping strips.
Try to see if they will give you a replacement
Sent from my Inspire 4G using XDA Premium App
GTIVRon said:
Hey guys.. So I've had my inspire for about 2 or 3 months now, and this thing is driving me apeshhh. Here is why...
For a few weeks now, the phone would randomly restart in the middle of doing something, always random. Sometimes while writing a msg in the stock facebook app. Sometimes when browsing market, sometimes when browsing using the web browser. Today I wanted to download Astro to see if the music I put on the phone went to external or internal SD. As soon as the download finished, the phone restarted. After it booted back up I looked through apps, and it never installed. I went back to market and searched it, pulled it up, and it shows installing.... let it sit for 5 minutes... nothing. Restarted, same thing. Pulled the battery... same thing... I can't cancel it, or try again. It will now no longer install anything else.
I figured maybe it needs to download something that it just doesn't have the network speed to use, and trying turning on wifi. IT WONT EVEN TURN ON. Under the settings menu to turn it on, it says error. When i tap on it, the error msg just goes off then comes back right away.
Anybody else experience this? I really wish SOMEBODY would come out with a decent f**king phone on the AT&T network.... I guess I can now add HTC to the list of people that can't build a decent phone. Just below Samsung... (What a POS line of phones they have released).
Anyway, phone is stock, not rooted, nothing turned off, completely stock.
How does the warrenty work now? I bought the phone outright, cash, $500... for this....
Thanks for any help.
Click to expand...
Click to collapse
Back up your stuff and factory reset. If that doesn't work then either Root it and try a different ROM or get a replacement phone.
You might want to look at the thread in here about random shutdowns. It looks like the batteries on these phones can be the culprit. My phone randomly shutdown, sometimes restarted. I thought it was a ROM I had loaded at first. The problem got progressively worse no matter what ROM I used. It would do it maybe once a day & then within less than 3 weeks I have to keep it plugged in all the time. It happened when I opened a power-intensive app like navigation or a game. The battery is covered under warranty.
This issue seems to be rather uncommon, but it does exist.
Nothing compared to what Captivate owners went through.
Lemons do happen, but as suggested, I'd try another battery first. If that doesn't solve the problem, there shouldn't be any issue with getting a warranty replacement.
And that warranty replacement will, with near certainty, be a good one. Again, unlike the Captivate.
I've had mine for about 3 months with none of these issues. HTC phones for me have been great. Even their customer service and support if their products. And I have had Samsung,motorolla, and LG none at the same level of build quality. If you continue having problems get in touch with the HTC support they will help if not let u know if you can get a replacement.
Sent from my Inspire 4g running ClearDroid 1.1.2
I am a former captivate owner. That phone was so bad that it destroyed it's own internal memory. Every app continously force close, every process, upon startup one day. Restored a backup, got nothing, reflashed, got nothing, mounted it and formated it then ran a memory checking utility on my computer with it, and it showed like 46% of the sectors being bad, after then 2nd test somewhere in the high 50s. I promtly punched in the screen and folded the phone in half, and tore it into 2 pieces... So i think that may be why I'm relatively patient with this phone.. (that was also my 3rd captivate replacement). (Debating using a picture of the phone as-is in a DIY to fixing captivates and post it in that forum... get all your frustration out and buy a new phone.. ha ha.)
I will call HTC and see talk to a rep, maybe they know more about the problem and will be able to determine whether the phone or the battery is at fault.
Also, factory reset did not fix the wifi problem. Instead of immediately going back to error under it's status, and spent about 10 seconds trying to connect, then came up with error. This leads me to believe it's hardware related.
I will most likely push for a replacement phone then. I do have a concern with that though... My phone has never gotten wet, and only has a small indication of falling out of my pocket while sitting in a stadium chair (maybe a 12 inch drop onto concrete). Will this void my warrenty? The scar left behind is hardly noticeable, but if they looked for it, it will be seen. Another thing is, when I pull my battery cover off, there are 2 screws along the side, one is covered by a sticker that reads VOID, black sticker with white text. Is that some kind of indicator of water damage? I'm more familiar with white stickers turning red or pink from water damage... and as said, this phones never been wet.
Thanks again for the help.
At&t is usually good about replacing defective phones and will be faster than dealing with htc. You obviously have experience with at&t warranty having owned a captivate.
GTIVRon said:
I am a former captivate owner. That phone was so bad that it destroyed it's own internal memory. Every app continously force close, every process, upon startup one day. Restored a backup, got nothing, reflashed, got nothing, mounted it and formated it then ran a memory checking utility on my computer with it, and it showed like 46% of the sectors being bad, after then 2nd test somewhere in the high 50s. I promtly punched in the screen and folded the phone in half, and tore it into 2 pieces... So i think that may be why I'm relatively patient with this phone.. (that was also my 3rd captivate replacement). (Debating using a picture of the phone as-is in a DIY to fixing captivates and post it in that forum... get all your frustration out and buy a new phone.. ha ha.)
I will call HTC and see talk to a rep, maybe they know more about the problem and will be able to determine whether the phone or the battery is at fault.
Also, factory reset did not fix the wifi problem. Instead of immediately going back to error under it's status, and spent about 10 seconds trying to connect, then came up with error. This leads me to believe it's hardware related.
I will most likely push for a replacement phone then. I do have a concern with that though... My phone has never gotten wet, and only has a small indication of falling out of my pocket while sitting in a stadium chair (maybe a 12 inch drop onto concrete). Will this void my warrenty? The scar left behind is hardly noticeable, but if they looked for it, it will be seen. Another thing is, when I pull my battery cover off, there are 2 screws along the side, one is covered by a sticker that reads VOID, black sticker with white text. Is that some kind of indicator of water damage? I'm more familiar with white stickers turning red or pink from water damage... and as said, this phones never been wet.
Thanks again for the help.
Click to expand...
Click to collapse
Those stickers are intact right? As long as their intact and not "punched in," which would indicate a screwdriver has penetrated in order to get the phone open, you should be good, as far as that's concerned.
Uhh well bad luck for you... I dont think this is a common problem...
Im guessing the iphone is on top of your list xD
Sent from my Inspire 4G using XDA Premium App
Soo I have a big problem,
My sidekick 4g suddenly shut off and directly went into Download Bootloader. It would only stay in that window for about 3 seconds then restart. So I tried doing Odin but it would never stay in download mode long enough. After a while, the phone stopped turning on and now it does not even charge. I believe I have hard bricked the phone. When I leave it on the charger. I see no indication that it is charging but the battery gets warm. Is there any hope for me to fix this phone?
Please let me know ASAP. Thanks!
helodavelo said:
Soo I have a big problem,
My sidekick 4g suddenly shut off and directly went into Download Bootloader. It would only stay in that window for about 3 seconds then restart. So I tried doing Odin but it would never stay in download mode long enough. After a while, the phone stopped turning on and now it does not even charge. I believe I have hard bricked the phone. When I leave it on the charger. I see no indication that it is charging but the battery gets warm. Is there any hope for me to fix this phone?
Please let me know ASAP. Thanks!
Click to expand...
Click to collapse
Does the device even show up as a USB vendor/product id? See that with `lsusb` on Linux or the Device Manager on Windows.
It might be worth trying ayoteddy's FOOL PROOF WAY TO GET INTO DOWNLOAD MODE here:
http://forum.xda-developers.com/showthread.php?t=1186954
Perhaps if you trigger the phone to enter download mode that way, it won't just continually reboot...
Beyond that, I think you'll be looking at hardware-level fixes. If the phone isn't literally fried, it can almost certainly be repaired with JTAG. But that would involve a JTAG interface which I am guessing you don't already have.
You might be able to find someone who will JTAG for you for free, or for a fee. A local phone repair shop might have this capability.
If you're damn good with a soldering iron, or have a friend who is, there's also AdamOutler's "UnbrickableMod":
http://forum.xda-developers.com/showthread.php?t=1347984
That mod is not for the feint of heart, you need to take the phone almost entirely apart and do soldering work within the area of a grain of rice... but it is possible.
But all the options assume that the only problem with the device is a bad flash -- damaged boot loader, bad kernel/recovery, etc. The way you describe your phone's demise, a hardware failure certainly seems like a possibility.
Good luck, I hope your device is not dead.
FWIW, SK4G goes for ~$100-200 on eBay these days depending on condition. Locally you could probably find lower prices.
Wow thanks for all the info but i tried ayoteddy. Since the phone doesnt even power on , i cant do what teddy says. And no, after a few failed odins, the comp doesn't even see the phone. But that's also because the phone doesn't turn on. I even put a charged bat. Still no go
helodavelo said:
Wow thanks for all the info but i tried ayoteddy. Since the phone doesnt even power on , i cant do what teddy says. And no, after a few failed odins, the comp doesn't even see the phone. But that's also because the phone doesn't turn on. I even put a charged bat. Still no go
Click to expand...
Click to collapse
It really sounds like a hardware failure.
If you are committed to trying everything to rescue your particular device, you could double down and try a new battery. You risk wasting whatever money you spend on it, of course.
If I recall correctly, the SK4G can't operate properly without some battery current, even when plugged into USB. And the other symptoms seem to leave the door open on battery problems -- sudden power down, brief signs of life which eventually cease, hot battery. The sudden failure of a lithium battery would hardly be unusual.
I have seen an issue very similar to this before. It turned out to be a loose connection inside the phone. Might want to disassemble and reassemble carefully to ensure that the connections are secure. Youtube has dis-assembly videos to guide you. You don't have to completely disassemble the phone, just til you reach the main board and secure the connections to it. If you don't feel like you can hand the task of dis-assembly you could always search for a local phone repair business, or even computer repair shop (they often do some phone repairs). Hope this helps
Hey there, I am trying to fix a SK4G with the exact same problems... download mode will show up, but then the screen will go blank again. I'm gonna look into what blk2dr suggested... did you ever fix yours, OP?
root? so Warranty it, not saying its the most "ethical way"
out of curiosity what was the last, well as samsung would put it, hac...ERRRR unsupported warranty voiding modification known to us as upgrade/flash eg. via cwm odin rom app add on modem kernel etc. that was done to the ol SK? or is it just straight up faulty craftsmanship from samsung...nooooo on a SK4g??? is that possible? lol moving a rom around from folder to root of sd once (zip prev passed md5 check) my 2nd or was it 3rd t839 had a lil hiccup that i didnt realize at the time made my custom Roms zip like 47kb smaller then it previously was and should of been, when flashing is 2nd nature and ur just moving it within the same sd card its already checked out on the md5 sum and ur dealing with a 200+/-mb file, whos gonna notice that minor change? to make a really long story just kinda long, into voodoo cwm flash, let it marinate... phone ran great for 4 days, then i decided i was going to clear cache davlik fix permish and reboot...yea went into cwm wiped wiped and half way thru fix permish phone crashed rebooted back into recov, when i tried to reboot sys it had your same exact issue. DL mode for just a second...then all black yet slightly backlit screen. could never get it to stay long enuff to odin back to stock, fullproof DL mode was a no go and of course the battery died, wouldnt recharge. i played dumb went to tmo store dude tesed phone with new batt my batt in other sk etc etc...anyways he charged my battery up enuff it flared back into dl mode for a few sec...my fix? hours and days headin into weeks of jackin with this thing i went with my cure all root REUPwarranty fix...flash a bad freakin bootloader thru odin and kill it once ad for all, DL mode only needs to be on about 4 sec, not long enough to go back to stock rom but long enuff to kill that B. prefered bootloader is i9000 haha works like a champ everytime to every rooted phone that had issues i needed a warranty exchange on(only been 4) seeing how i get a new phone every 3months on avg and always pay full price the ratio is tiny. yeah i know the trickle down effect raising costs from manufacture in long run yadayada. all is true, but i figure ive been kicked in the groin so many times by samsung,lg,moto,htc etc they can eat 1 every now and then. as a tmo employee in 07/08 i paid 500 upfront for the mda that got back ordered for 6 months had 2 bad dead spots in the touch screen within a month and screen went completely white in 3mnths. some employee/warranty fine print screwed me out of a new phone. and dont even get me started on the sidekick. 399 bucks for a phone that basically got abandoned 3 months later cuz it was junk compared to what it should be and breaks in high quanities. theyll still tax u 20 bucks and make u keep ur old battery and cover charger etc so im not losin any sleep, for real kill it for good, run it to the store get ur new err rebuilt refurb SK4g in 2 days then save up for a t989 s2 dl gmote/spashtop and poweramp on ur SK4g and let her roll as a wireless keyboard/mousepad for ur pc and let the voodoo and Pamp rock as a killer mp3 player. thats all the T-urd-839 is really good for anyways, oh yea and a mediocre bt controller for playin games on my S2's lol do the warranty, its samsung/TMOs fault for lettin this junk product get released, abandoning it and overcharging so many of us. Just do it, do it lol
pull battery, connect usb, hold power, volume up, volume down, camera, and tackpad and insert battery. It should FORCE the phone into download mode.
try it lol~
Just as the title says. A couple of days ago, I flashed the MOAR rom, everything was great with it up until last night, when I went to look at my phone and it was doing this. I cannot restart the phone using the "simulated battery removal" method of holding vol down + power button. Any ideas? Do I actually need to take this sucker apart?
Let the battery die completely is the first step. Plug it in to charge holding the buttons to start Download Mode/Recovery. If that works try (if you boot to recovery) and wiping the cache/davlik to see if that does anything. If not then a factory reset and then if not a full odin.
I'm under the impression that it's using very, very minimal battery. Thus, letting it drain may take days. But you may be right, maybe I'll just have to live without it for now.
To speed the process up, you could take the device apart and manually unplug the battery from the board. Its not the most difficult device to take apart, but that is coming from someone that takes apart phones for a living. If you're willing, and have the tools available, that would be the quickest way to get the phone to at least boot into recovery (if it will) and try an reflashing MOAR/stock.
edit: and you could also check and see if the board connection to the display is not loose as well if you go this route. If you do not feel comfortable, and you have Total Equipment Protection, you could take it in to a Sprint Service & Repair location and they can take it apart as well (or at least should be able to). I cannot speak for their level of competence when it comes to taking apart devices, but all of my technicians are well aware of how to take the Note 5 apart without causing any damage.
Get an usb otg cable and charge something from the phone lol that'll kill that battery
PS: This is just me being nosey, but it looks like your phone has "seen some things" aka it looks a little rough lol. Has it been dropped in the past? I used to be a phone repair technician for sprint and I saw this same thing, it ended up being that the cable from the digitizer had barely become wiggled loose on one side. There was another occasion where the GPU had toasted itself (this was an htc one) and we had to send it in to be repaired.
So im interested to know if a reboot solves your issue.
I took the phone apart at work, and from what I can tell, the main board has gone bad. I believe that simply because I've disconnected every non-essential component from the main board and it's still doing the same thing. I'm going to part out any good parts on ebay and scrap some cash from it.
The display should fetch a pretty penny. Enough to get yourself Nexus 5X without having to pay too much out of pocket, seeing as a Note 5 outright is pretty pricey.
If you have TEP, you can always go through the store and get a new one ordered for you. If you do not, a $75 fee occurs, but at least its a cost effective route for a bad board, if you do not want to part it out.
My wife's phone randomly turned off yesterday and we just ignored it. Today, it would randomly restart and/or turn off at least 3 times the whole day. When we have it plugged in to charger, it would randomly turn off and restart. Then we have to pull the battery out to turn the phone on. But now, the phone won't even turn on anymore. I have a G5 (w/ Verizon) and we tried swapping the battery packs and her phone won't turn on. Just to be sure, I plugged her battery to my phone and it started, though it displayed a "Module not compatible with Verizon"
Anyone else running into similar issues?
Yes. Today I had about 30 app updates to do in Google Play. I set it to update all while here at work, put it in my pocket, and went to take care of some tasks here in the building. The next time I pulled it out about an hour after that, I noticed the phone was off. It wasn't hot or overheating, and the power button doesn't respond regardless of how long I hold it in. Recovery mode also doesn't start up. I removed/reinserted the battery multiple times to no avail.
My phone did the same thing! It just froze one day and I had to battery pull to get it working again. Then later on it froze and started resetting over and over again. Finally it froze, shut off, and never worked again no matter what I did. It might be a bad batch of these phones. I am now on my fifth phone. The other three had dead pixels. I hope my fifth phone won't have any of the previous phones issues.
DarkMage619 said:
My phone did the same thing! It just froze one day and I had to battery pull to get it working again. Then later on it froze and started resetting over and over again. Finally it froze, shut off, and never worked again no matter what I did. It might be a bad batch of these phones. I am now on my fifth phone. The other three had dead pixels. I hope my fifth phone won't have any of the previous phones issues.
Click to expand...
Click to collapse
I'm on my second one, but now I'm past the 14 day return window. How do I go about getting this replaced? Can I take it to my local Tmobile store or do I contact LG? Should I be concerned about pictures and data being retrieved off of the phone if I ship it off somewhere in exchange for a replacement device? I know it's pessimistic to say, but if I wanted to return the device due to these defects for a full refund and go with a different phone, is that possible at this point?
I'm in the UK on EE and I've also had this problem with both my original LG G5 and the replacement. The phone display would randomly disappear then it would be impossible to switch it back on using the power button and recovery mode didn't work either. The only way to make it work again was to plug it into the charger.
Luckily I was within the 14 days and have returned them both. The second is awaiting assessment by their engineers but I've lost faith and am going with the Samsung Galaxy S7 instead.
woodie said:
I'm on my second one, but now I'm past the 14 day return window. How do I go about getting this replaced? Can I take it to my local Tmobile store or do I contact LG? Should I be concerned about pictures and data being retrieved off of the phone if I ship it off somewhere in exchange for a replacement device? I know it's pessimistic to say, but if I wanted to return the device due to these defects for a full refund and go with a different phone, is that possible at this point?
Click to expand...
Click to collapse
I called T-Mobile and told them my phone was dead. Saying it was dead allowed me to avoid all the tech support questions and they sent me a new phone with 2 day shipping. I was surprised how quickly they sent the new phone to me. I don't think there is any way they will give you a full refund if you are outside of the 14 day window but you are still well within the warranty period so I would keep bugging them till you get a phone you are fully satisfied with.
In addition you can use the LG backup app to save all apps and the associated data. After everything is backed up wipe the phone that way you keep your data with you on an SD card. I couldn't wipe the data off my dead phone but I doubt it could be retrieved anyway.
woodie said:
I'm on my second one, but now I'm past the 14 day return window. How do I go about getting this replaced? Can I take it to my local Tmobile store or do I contact LG? Should I be concerned about pictures and data being retrieved off of the phone if I ship it off somewhere in exchange for a replacement device? I know it's pessimistic to say, but if I wanted to return the device due to these defects for a full refund and go with a different phone, is that possible at this point?
Click to expand...
Click to collapse
if you call t mobile and tell them about yiur problem they will send you a new one try it
Sent from my SM-G935T using XDA-Developers mobile app