Database Info

Not to alarm people, but this OTA update bricked a stock Captivate

Take this for what it is. One person with a stock captivate phone who had problems.
He claims he didn't stop the update half way through the process or anything like that.
the latest software update from at&t bricked my ****ing phone. ***** i talked to through online at&t chat said it's the manufacturer's fault when it's really not. who do i contact to replace the phone?
Click to expand...
Click to collapse
He was asked if this update included 2.2...
i have no idea. i think it was just a gps update. the thing is i'm running a completely un-modded phone. this is ****ing bull**** if i have to pay money for something that samsung/at&t ****ed up. it's completely bricked. won't boot, won't power on, won't even charge. tried reseating the battery and sim card a dozen times and i tried doing the volume buttons + power button boot thing and it's just ****ed.
Click to expand...
Click to collapse
comment from someone else
AppSmasher says: September 22, 2010 at 11:23 AM
Updated my Captivate and it’s working great. I have heard of those that cancel in the middle of the update could experience problems – some even claim it bricked their phone.
so bro, tell us the truth.. Did you turn off ur phone or cancel the update mid way?
Click to expand...
Click to collapse
he was asked to check here for help...
i saw the thread. i dont think there's anything i can do. it won't boot into recovery or download mode. it's like completely dead.
Click to expand...
Click to collapse
i never said it was forced. i read a post about froyo maybe being available so i clicked the 'software updates' thing and it said an update was available. it downloaded and said it was going to reboot the phone to presumably install it. the phone rebooted to a white screen with a blue loading bar and said 'update failed.' now it no longer powers on or even recognizes being charged.
Click to expand...
Click to collapse

I can attest to the update bricking. I did cancel the download half way to turn on wifi and figured it would be simply restarting the download, but instead it started installing what was there and it stated it was going to restart so I let it and then nothing happened...tried taking the battery out and tried getting into download mode to no avail. Anyone got any ideas?

Yeah call att. Sorry bro looks like its dead dead
Sent from my SAMSUNG-SGH-I897 using XDA App

tytdfn said:
Yeah call att. Sorry bro looks like its dead dead
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
the poor guy did call AT&T. It's at the top of the post. They said they weren't responsible.

Citznfish said:
the poor guy did call AT&T. It's at the top of the post. They said they weren't responsible.
Click to expand...
Click to collapse
He spoke to the wrong person then and should call back. Mine is broken also, and it's past the 30 days, so all I could get was a refurbished one. Better than nothing. I'm never doing an OTA update again. Flashed my phone upwards of 20 times and if something messed up I could alway reset to download and re-flash.

majinzen said:
He spoke to the wrong person then and should call back. Mine is broken also, and it's past the 30 days, so all I could get was a refurbished one. Better than nothing. I'm never doing an OTA update again. Flashed my phone upwards of 20 times and if something messed up I could alway reset to download and re-flash.
Click to expand...
Click to collapse
This.
I went to the warranty and repair center in my area (dunno if everyone has one?) and they have ordered a new (refurb?) captivate for me. As long as it works and isn't too beat up, I don't really care. I'm just sick of this E63. lol

is the internal 16gb an internal memory card? Maybe if it is, you can pull that out and rebuild the whole OS of the phone through another source such as a card reader.

I tried the update on my phone. It's rooted and set up for sideload as well as a few other hacks.
However, I only bought my phone about 3 weeks ago. The update has failed 4 times for me, then i checked the existing firmware on the phone. It's already at I897UCJH7.
Take it for what it's worth.

Mine is totally stock and it was also bricked last night. I tried everything to fix it but it is completely dead. I tried the update last night and didn't interrupt it at all. The progress bar made it to 50%, stalled for a minute and then gave a message that the update failed. It tried to restart and it went completely dead. I've tried using Odin, but nothing happens. sin
I also called AT&T and was initially less than pleased after I was told to call Samsung for a possible fix. I told CS that I didn't buy the phone from Samsung and that I wasn't calling them, since it was an AT&T problem. I finally got someone to authorize a return and my new one should be here in a couple of days, but the fact that this thing was totally bricked so easily because of an official update is ridiculous.

The only updates out there is JH7/2.1. Bricking phones while OTA update to JH7 is nothing new. Just check all the JH7 threads. Stay away from OTA updates for now.
You won't get 2.2 OTA update until weeks after it is talked about all over the place.

A-Rob said:
Mine is totally stock and it was also bricked last night. I tried everything to fix it but it is completely dead. I tried the update last night and didn't interrupt it at all. The progress bar made it to 50%, stalled for a minute and then gave a message that the update failed. It tried to restart and it went completely dead. I've tried using Odin, but nothing happens. sin
I also called AT&T and was initially less than pleased after I was told to call Samsung for a possible fix. I told CS that I didn't buy the phone from Samsung and that I wasn't calling them, since it was an AT&T problem. I finally got someone to authorize a return and my new one should be here in a couple of days, but the fact that this thing was totally bricked so easily because of an official update is ridiculous.
Click to expand...
Click to collapse
way to revive a several month old thread...

Updating

I was doing an update for my captivate, and then my phone turned off, and now it will not turn on at all.

Over the air 2.1 update? You might have to get a replacement phone from AT&T now...

Yes, it was over the air. Is that bad? Do you know what happened to it?

MantaZumanity said:
Yes, it was over the air. Is that bad? Do you know what happened to it?
Click to expand...
Click to collapse
yes ATT Fuc*ed your phone.

This is unbelievable, how can they still be sending out the ota? I am sorry this happened to you. Give them hell and do not except no.
Sent from me

I am about to raise hell with them. They are not making me pay for ****.

MantaZumanity said:
I am about to raise hell with them. They are not making me pay for ****.
Click to expand...
Click to collapse
Enough people have had your problem that the ota should not be available.
Sent from me

MantaZumanity said:
I was doing an update for my captivate, and then my phone turned off, and now it will not turn on at all.
Click to expand...
Click to collapse
same thing happened to me on new years eve new phone should be here in a few days

New phone should be here on Thursday, :/

Happened to me as well, twelve days after getting my phone. I was doing the update inside my apartment which I don't get the greatest reception. Phone stopped downloading half way through. It went to reboot and then a blank screen. Went to the Att store and they replaced it. Now I check for updates outside with a strong signal.
Sent from my SAMSUNG-SGH-I897 using XDA App

Never, let me repeat that, NEVER do an update OTA. Mini Kies or just wait till the developers here get a copy of the source code and make it run better than Samsung and AT&T could ever dream of making it run.

Advice on exchage/return

So...I've had my Mytouch 4G rooted and running CM7 Preview for a little bit.
Last night I decided to put the Eng Boot 'cause I read is the only way to change the splash screen. All seemed fine, no error message. After I rebooted I was graced with a black screen. Now the phone won't turn on.
I am still under my remorse period, but I have no insurance. If I send this back to T-mo will they be able to figure out I messed around with it? Am I SOL?
What if I add the insurance and call saying I lost it, thus paying the premium instead of buying new?
Any advice from people who had to deal with this before?

A very similar thing happened to me, but I was not under the remorse period even. I sent my phone back rooted and unable to be turned on without problem.

toby4059 said:
A very similar thing happened to me, but I was not under the remorse period even. I sent my phone back rooted and unable to be turned on without problem.
Click to expand...
Click to collapse
you did a warranty exchange and they never charge you the full price for the phone? good to know.

toby4059 said:
A very similar thing happened to me, but I was not under the remorse period even. I sent my phone back rooted and unable to be turned on without problem.
Click to expand...
Click to collapse
Can you get back in the bootloader? Power and Volume down together. This is a likely problem where the clockwork recovery never flashed properly. I always test the recovery first before flashing any ROMS or other stuff. Sometimes the clockwork recovery does not take and you have to do it a second time.

bobsbbq said:
Can you get back in the bootloader? Power and Volume down together. This is a likely problem where the clockwork recovery never flashed properly. I always test the recovery first before flashing any ROMS or other stuff. Sometimes the clockwork recovery does not take and you have to do it a second time.
Click to expand...
Click to collapse
na, I won't even turn on. The only sign of life is a solid led light when I plug the charger, nothing else.

toby4059 said:
A very similar thing happened to me, but I was not under the remorse period even. I sent my phone back rooted and unable to be turned on without problem.
Click to expand...
Click to collapse
By the way, what did you tell the company? and what company was it?

I have a dead one too, and I discovered that holding both volume buttons while connecting to USB results in 5 vibe pulses and a device being detected: "Qualcomm CDMA Technologies MSM" in Windows.
Any ideas what this can be used for?
I am gonna have to send it back soon since I finally got a good screen, but I can mess around with it until then.

Honestly I wouldn't send it back rooted the oow fee have went up and something u may not see on ur bill for up to 60 - 90 days granted some ppl get lucky and not charged but not all
Sent from my HTC Glacier

lisap006 said:
Honestly I wouldn't send it back rooted the oow fee have went up and something u may not see on ur bill for up to 60 - 90 days granted some ppl get lucky and not charged but not all
Sent from my HTC Glacier
Click to expand...
Click to collapse
Not the same as sending it back, but I returned a phone with S=OFF and they didn't look even look at the store.
I doubt that they would come back to you after the phone made it to the recertification center. It would be a good 2-3 weeks before a person even touches the phone to inspect it. It would be easier for them just to reflash over it with whatever serial connection they have.

lisap006 said:
Honestly I wouldn't send it back rooted the oow fee have went up and something u may not see on ur bill for up to 60 - 90 days granted some ppl get lucky and not charged but not all
Sent from my HTC Glacier
Click to expand...
Click to collapse
Right, I would have to make sure s-off at least. I can't find stock rom though. I have no clue how I'll send mine back.
Sent from my HTC Glacier using XDA App

EmceeGeek said:
Right, I would have to make sure s-off at least. I can't find stock rom though. I have no clue how I'll send mine back.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Search the dev section threads - there is a stock recovery in one of the threads.
For those of you that cannot get into bootloader and absolutely nothing happens when you press volume down/power button (try several times and be real sure...) - TMo probably will not be able to tell what happened if the device is totally dead - so go ahead and return it

Thunderbolt autoupdated!!

I don't know how this happened but I look over and see my thunderbolt rebooted (happens maybe once every one or two weeks). Not thinking much of it I look away and then look back a moment later to see the update screen! I would have ripped the battery out but I didn't want to risk bricking it.
I have been hitting reject to the update since it was first released and it's never updated on its own! This is a warning to anyone else that has been hitting reject all this time, it seems it somehow is starting the update process on its own now.

Italianguy said:
I don't know how this happened but I look over and see my thunderbolt rebooted (happens maybe once every one or two weeks). Not thinking much of it I look away and then look back a moment later to see the update screen! I would have ripped the battery out but I didn't want to risk bricking it.
I have been hitting reject to the update since it was first released and it's never updated on its own! This is a warning to anyone else that has been hitting reject all this time, it seems it somehow is starting the update process on its own now.
Click to expand...
Click to collapse
The phone doesn't auto-update.

g00s3y said:
The phone doesn't auto-update.
Click to expand...
Click to collapse
Well apparently it can because it has been sitting at my desk at work all day and I haven't touched it. It vibrated and I look over and see the HTC splash screen and then it went to the update logo. If it was just sitting there how else can you explain it?
It rebooted several times and now the data icon is different, mobile hotspot doesn't work, and there is a new Verizon data widget. It updated on its own.

Resistance is futile.

mine updated itself too last night. I plan to reject the update since i still had a working hotspot up too last night. I looked at my phone and the update was already in progress and halfway done.
No i am concidering root but wanted to stay stock. Someone just posted that they were rooted and stock and this automatic update caused their phone to brick.

what update? we haven't had a OTA since early july.

fixxxer2008 said:
what update? we haven't had a OTA since early july.
Click to expand...
Click to collapse
The same one. I never received the 7/8 update until last night. They are still pushing out the mr2 update which should give you an idea of how close GB is...not very

microdot said:
The same one. I never received the 7/8 update until last night. They are still pushing out the mr2 update which should give you an idea of how close GB is...not very
Click to expand...
Click to collapse
gb is closer than you think. i always said a fall release anyways.

microdot said:
They are still pushing out the mr2 update which should give you an idea of how close GB is...not very
Click to expand...
Click to collapse
Huh? It's coming Q2, and this is only June 86th.

I can confirm that the phone did "auto-update". I had been hitting reject on every notification for the update (so i could keep using the mobile hotspot). When i woke up this morning (or yesterday morning, i cant remember) - my phone had the new verizon icons, new version number, and mobile hotspot didnt work anymore (prompt to buy $30/month feature).
I'll guess i'll finally have to root and install some ROM.

mike.s said:
Huh? It's coming Q2, and this is only June 86th.
Click to expand...
Click to collapse
LOL!!!
That's why summer won't end. I don't have my GB update yet!

I can confirm my phone auto-updated last night too, it failed the updated and keeps rebooting.

g00s3y said:
The phone doesn't auto-update.
Click to expand...
Click to collapse
Yes it does. In fact, I suspect what happens is when the screen/menu pops up with 'accept, reject, or the 3rd option (??)', if you don't respond within a certain time, it defaults to 'accept'.

I think is too much coincidence that more than one person had the same issue the same night. Verizon you !#$% failz!

Same here. Updated this morning right when my alarm was supposed to go off. Luckily the flashing lights woke me, but it was too late as it was already on the update screen and couldn't risk pulling the battery.
Sent from my ADR6400L using Tapatalk

http://www.thunderboltforums.com/fo...-get-rid-ota-forced-reboots-rooted-phone.html
I got this from another thread, solution #1 seems to have done it for me...

i got the same problem as everyone else
===
So I plugged in my phone last night and rebooted it, only to find ClockWorkRecovery giving me a warning message saying that some update has failed (details below), and if I tell it to reboot, it will properly enter Android and load all my stuff, but within seconds of loading up properly, the phone FORCE shuts down.
Power Off - Shutting Down, and there is nothing I can do to stop it.
I have the latest CWM 4.0.1.5, i just flashed it. I did a backup just in case, as I don't know what steps to take.
While booting up..the phone will look like its installing something, but then fails.
Press the menu key, CWM opens up and I see the following.
===============
ClockworkMod Recovery 4.0.1.5
Finding update package...
Opening update package...
Verifying update package...
E: failed to verify whole-file signature
E: Signature verification failed
Installation aborted
================
I know Verizon has been bugging me with that firmware update, but I've been denying it every time. There is no way it would have downloaded already, would it? I didn't accept any software updates.
I've tried rebooting phone from cold shutdown, taking memeory card out. I have't restored to previous ROM, or dont any wipes/factory resets. I dont wanna attempt those unless I know what it's going to do.
At this rate, my HTC Thunderbolt is pretty much a brick.
========
UPDATE:
I followed the method 1 steps from the link bastukee posted and its been working so far so good.
i am currently rooted with the old software, is there anyway to update the software but still stay rooted? I dont want to keep seeing these annoying updates.

@blenderben
Mine did EXACTLY the same thing and solution #1 fixed it, the option to clear the cache. I'm going to actually use a non-stock ROM from now on.

yeah i wanna swap to CM7, but isn't it still in alpha?

Verizon auto push update to phone.
How can we stop it?

I'm I lucky..LOL or my phone is crap?

Hi, all.
Here is the situation....
In the past week or so I been getting update notices for .....45.....
Message was so brief that I haven't had a chance to get all numbers..
After accepting an update phone was hanging on the exclamation mark doing absolutely nothing over night...
Of course, I have my phone S-off and rooted. Nothing else was done yet, same stock ROM with no alterations. Now the tough part. Since that attempted update battery life was awful... Needed to charge almost twice a day...
NOW!!!! Does not take the charge at all... Charger works, charging my HD2 + USB computer charger nothing works. When plugged in and I remove the battery, insert it back it gives me an amber light for 5 seconds, then goes dark. Cannot boot with power cable plugged in..... Bunch of crap...
Did anybody else ran in to the same problem? Was that update meant to kill the phones with S-OFF? Or it's just my phone crapped up or battery?
Please give me some guide... 3 week old phone and so many problems.
Thanks all!!

No problem to bump my post.
Phone doesn't charge at all

Never, really never install an ota on a rooted ROM, even if its stock. I guess you should start by reinstalling stock ROM and wipe before. The charging thing is a known bug due to recovery. An update is available which you should install. You will have to manually charge the battery with a cut charging cable. Instructions can be found in this forum.
Sent from my HTC Sensation Z710e using Tapatalk

Did you look here, http://forum.xda-developers.com/showthread.php?t=1192300 I havent got my phone yet just been reading

70challenger said:
Did you look here, http://forum.xda-developers.com/showthread.php?t=1192300 I havent got my phone yet just been reading
Click to expand...
Click to collapse
You don't have a Sensation yet and you are educating yourself in a proper way? I wish more people would be like you. Now, if only natural selection would work on online forums as well.

Tester30 said:
No problem to bump my post.
Phone doesn't charge at all
Click to expand...
Click to collapse
I have the same as youuuu one week ago.
first I try S-off, root, and install new rom In XDA rom.
Every thing work fine, until the night my phone go to sleep, then It never weak up anymore.
And my phone have the same acting as you.
I call my local HTC service. he say he will take my phone to check.
After one day HTC told me the problem is the mainboard. He have to change for me, but do not have the spare prats now, so I have to wait.
But today HTC call me he will change the new phone!!!!!.
I am waiting to confirm for the date.

thanet said:
I have the same as youuuu one week ago.
first I try S-off, root, and install new rom In XDA rom.
Every thing work fine, until the night my phone go to sleep, then It never weak up anymore.
And my phone have the same acting as you.
I call my local HTC service. he say he will take my phone to check.
After one day HTC told me the problem is the mainboard. He have to change for me, but do not have the spare prats now, so I have to wait.
But today HTC call me he will change the new phone!!!!!.
I am waiting to confirm for the date.
Click to expand...
Click to collapse
They told you its the Mainboard without looking at it?
This is stupid!
Search for the solutions in this forum its a well known and discussed bug!

Thanks all for educating links and replies!
Got the phone exchanged today. Not gonna do anything yet, until all dust settles and all updates will be in place.
THANK YOU!!!
Tester