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Hi,
I recently had to send my phone off because i dropped it and smashed the screen and i received it back from the insurance company last week. I could tell straightaway that the screen was nowhere near as good as the previous one, it's got a slight yellow tinge to it. Last night i noticed i had a dead pixel so i instantly downloaded Dead Pixel Test from the market to see if i could revive it....no luck. Now, i have looked at it again to see if i really want to go without it again for 2 weeks and i have 5 dead pixels! 5 dead pixels in one week!
Would you send it back if you was me?
They are not really noticeable but it's just knowing they are there that is doing my head in.
I wont have to pay the excess again because the insurance job on it has a warranty.
Cheers,
send it back dude
itll be tough two weeks but they will be all you can see every time u look at phone and u be constantly checking for new ones
will do ur head in eventually
short term pain....long term gain.
fix dead pixels
Go into the market and look for an app called pixel fixer. Once downloaded wait till you go to sleep and make sure your phone is plugged in and that your screen will always stay on. Once you have done so start the app and you should know what to do. Tested and works on my sensation, droid X, and Droid Bionic
My Atrix2 flew from my hand and fell flat on its face onto the tiled floor, from about 8 feet height. The phone appeared to be fine, but I felt roughly about 2% its pixels became dead. The phone was fine otherwise but the dead pixels were plain irritating. Didn't have time to visit Moto service. Guess what, on their own the pixels are becoming alive, which was predominant today evening. I think, about 1000 of those pixels are still dead. Those of you who are knowledgeable on LCDs please explain this self curing mechanism. Am I lucky? For info, phone runs on stock ICS and screen is ON for about 2 hours a day.
Me too, but I think the cold weather was the reason, lol.
Sent from my MB865 using xda premium
abd-hhh said:
Me too, but I think the cold weather was the reason, lol.
Sent from my MB865 using xda premium
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Thanks for sharing. But, I live in Bangalore, India, where it is hot nowadays. There has to be another reason.
The past two weeks I was reading a lot of pdf docs on the mobile. Is it that the prolonged voltages to the pixels brought them back ? Happy anyway.
maybe if anyone has this problem shall try to completely seal the phone and put it in the freezer,,,, then tell us the results.
Sent from my MB865 using xda premium
I had the problem but i replaced the lcd under warranty
Sent from my ME865 using Tapatalk 2
abd-hhh said:
maybe if anyone has this problem shall try to completely seal the phone and put it in the freezer,,,, then tell us the results.
Sent from my MB865 using xda premium
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That's a good one! Removed the battery and kept the phone inside the freezer for about 4 hours. Then dried it under a fan for 5 hours. Switched on in the morning. Voila, hardly about 200 pixels at still dead. Will try to bring all back to life in the evening. Thanks a lot.
vijay_968 said:
My Atrix2 flew from my hand and fell flat on its face onto the tiled floor, from about 8 feet height. The phone appeared to be fine, but I felt roughly about 2% its pixels became dead. The phone was fine otherwise but the dead pixels were plain irritating. Didn't have time to visit Moto service. Guess what, on their own the pixels are becoming alive, which was predominant today evening. I think, about 1000 of those pixels are still dead. Those of you who are knowledgeable on LCDs please explain this self curing mechanism. Am I lucky? For info, phone runs on stock ICS and screen is ON for about 2 hours a day.
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Click to collapse
Hey, sorry I just saw this.
Are these Pixels dead, or simply stuck. A dead pixel is black, and never on, a stuck pixel is locked to one color. Stuck pixels are common, and actually a certain number per screen are allowed to slip through in manufacturing, but if you have a bright one, it is really annoying. (trust me, I know, mine has a bright green one in the lower right since I got it.)
Stuck pixels can sometimes be cured just by time, and more commonly by flashing multiple colors rapidly in the problem area. There are many apps for this in the play store. They don't always heal, but it is quite common, unless you are me, then they never do.
Dead pixels probably do not heal under normal circumstances, however yours were caused by the shock of being dropped, which could have just disrupted some of the stuff in the screen, and potentially they could self heal.
lkrasner said:
Hey, sorry I just saw this.
Are these Pixels dead, or simply stuck. A dead pixel is black, ..... Dead pixels probably do not heal under normal circumstances, however yours were caused by the shock of being dropped, which could have just disrupted some of the stuff in the screen, and potentially they could self heal.
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Click to collapse
Thanks for the info. I had lot of black pixels (in clusters) scattered all over the screen. The flashing screen apps could not make any impact. That idea of keeping the phone in freezer really worked. After three brief visits into the freezer, only about 90 black pixels on 6mm, 2mm & 1mm long lines remain. Week end may see the end of these too. I owe this to XDA.
BTW, only today measured the screen size, to know the count. It is a rectangle of 96mm x 54mm; 10 pixels per mm.
And the good thing it heals for ever - I hope so - it's been about 6 months since the screen heal it self, and since I watching it when the device over heat from 4G usage, and still okay, lol
Sent from my MB865 using xda premium
abd-hhh said:
And the good thing it heals for ever ....
Sent from my MB865 using xda premium
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Click to collapse
Wanted to report that ALL those dead pixels are alive now, after the phone spent about 10 hours inside the freezer yesterday night.
So, folks, those of you with dead pixels on the LCD screens can try the freezer method proposed by abd-hhh, before visiting the service center, if you don't have time or are out of warranty. I hope the dead pixels don't appear again. Here's hoping for the best :good:
My Motorola Attrix 2 got same problem
lkrasner said:
Hey, sorry I just saw this.
Are these Pixels dead, or simply stuck. A dead pixel is black, and never on, a stuck pixel is locked to one color. Stuck pixels are common, and actually a certain number per screen are allowed to slip through in manufacturing, but if you have a bright one, it is really annoying. (trust me, I know, mine has a bright green one in the lower right since I got it.)
Stuck pixels can sometimes be cured just by time, and more commonly by flashing multiple colors rapidly in the problem area. There are many apps for this in the play store. They don't always heal, but it is quite common, unless you are me, then they never do.
Dead pixels probably do not heal under normal circumstances, however yours were caused by the shock of being dropped, which could have just disrupted some of the stuff in the screen, and potentially they could self heal.
Click to expand...
Click to collapse
Hi. I've tried your way to restore those dead pixel. In first time try, those dead pixel seem cured a little bit, but then it becoming back as before where those dead pixel reappear again. So, i tried one more time, but only 4 hours in fridge (not in cold storage), the dead pixel come to alive, but then still turn to dead... I just wonder, what temp of your fridge when you put your atrix 2? Did you wrap it closely tight? I want to try above then 4 hours, but i just afraid my phone will really 'dead' totally. Can you give your steps how you doing it?
---------- Post added at 04:21 AM ---------- Previous post was at 04:16 AM ----------
vijay_968 said:
Wanted to report that ALL those dead pixels are alive now, after the phone spent about 10 hours inside the freezer yesterday night.
So, folks, those of you with dead pixels on the LCD screens can try the freezer method proposed by abd-hhh, before visiting the service center, if you don't have time or are out of warranty. I hope the dead pixels don't appear again. Here's hoping for the best :good:
Click to expand...
Click to collapse
Hi. I've tried your way to restore those dead pixel. In first time try, those dead pixel seem cured a little bit, but then it becoming back as before where those dead pixel reappear again. So, i tried one more time, but only 4 hours in fridge (not in cold storage), the dead pixel come to alive, but then still turn to dead... I just wonder, what temp of your fridge when you put your atrix 2? Did you wrap it closely tight? I want to try above then 4 hours, but i just afraid my phone will really 'dead' totally. Can you give your steps how you doing it?
When I was using the cliq xt in some 2.1 roms there were dead pixels but when we moved to gingerbread it was fixed. Dont know what happen
Enviado desde mi DROID RAZR mediante Tapatalk
abd-hhh said:
maybe if anyone has this problem shall try to completely seal the phone and put it in the freezer,,,, then tell us the results.
Sent from my MB865 using xda premium
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Wrap with some paper then remove the battery and kept the phone inside the freezer for about 9 hours. Dry it with some tissue then switch on the phone. All dead pixel is gone (before is 4 hour in freezer about some dead pixel left after that the dead pixel spread back)
This is awesome, I'd really like to try this on my phone as it sounds like exactly what is happening.
A relatively minor drop, with no physical damage noticeable, has caused some pixels to go black/colors. However, I noticed that move sometimes! Like, one morning I woke up and found the pixels that used to cover a certain notification on my home screen had shifted over so I could see the notification!
I tried applying pressure and noticed that I could sort of make the dead area get bigger, then let go and the edges would sort of return to the earlier size. It almost seems like the LCD has too much pressure being applied and that's what is preventing those pixels from working. That's why I think the freezer trick works- the temperature changes cause the metal and silicon to expand and contract, hopefully returning the screen to its original position from the factory!
Here's my problem though- I don't have a Motorola Atrix. I found this thread doing a search. I have an HTC One X (sprint version, EVO LTE), which means the battery is built in. Should I be concerned that putting the phone w/battery into the freezer is a bad idea? I'm guessing due to condensation?
Perhaps it is worth dismantling the phone to remove the battery? What do you guys think? I tried to find reference of people doing this with other non-removable battery phones (cough* iphone *cough) but couldn't find much on that topic.
Dishe said:
This is awesome, I'd really like to try this on my phone as it sounds like exactly what is happening.
A relatively minor drop, with no physical damage noticeable, has caused some pixels to go black/colors. However, I noticed that move sometimes! Like, one morning I woke up and found the pixels that used to cover a certain notification on my home screen had shifted over so I could see the notification!
I tried applying pressure and noticed that I could sort of make the dead area get bigger, then let go and the edges would sort of return to the earlier size. It almost seems like the LCD has too much pressure being applied and that's what is preventing those pixels from working. That's why I think the freezer trick works- the temperature changes cause the metal and silicon to expand and contract, hopefully returning the screen to its original position from the factory!
Here's my problem though- I don't have a Motorola Atrix. I found this thread doing a search. I have an HTC One X (sprint version, EVO LTE), which means the battery is built in. Should I be concerned that putting the phone w/battery into the freezer is a bad idea? I'm guessing due to condensation?
Perhaps it is worth dismantling the phone to remove the battery? What do you guys think? I tried to find reference of people doing this with other non-removable battery phones (cough* iphone *cough) but couldn't find much on that topic.
Click to expand...
Click to collapse
It's should work on any device with lcd screen.. But with battery inside...., I can't gift any word on that...
Btw.., If u wrapped any puff-up battery and put into freezer it will back to normal shape and still can be use normally...
Aloha all! Got my 3 XL last Thursday, everything worked great and had no complaints. This morning at my desk I looked over and it was off. Try to turn it on and I get the google screen then BLACK. Plug it in, get the charge icon, black, charge icon, black. About 1 in 10 times it'll boot up, I see the battery says full, but before I can unlock it.....BLACK. Just won't turn back on.
FWIW, Google is sending me a replacement, but wanted to record it in case others end up with the issue. So strange, I had 0 issues before this and it was literally just laying on my desk. I can NOT get it to boot. Tried 3 chargers and Qi...all same result.
Back to a 2XL for a few days
That sucks! Well, hope your RMA is flawless. Even better, maybe they send you the 129GB model..?
Sent from my Pixel 3 XL using Tapatalk
LiquidHonesty said:
Aloha all! Got my 3 XL last Thursday, everything worked great and had no complaints. This morning at my desk I looked over and it was off. Try to turn it on and I get the google screen then BLACK. Plug it in, get the charge icon, black, charge icon, black. About 1 in 10 times it'll boot up, I see the battery says full, but before I can unlock it.....BLACK. Just won't turn back on.
FWIW, Google is sending me a replacement, but wanted to record it in case others end up with the issue. So strange, I had 0 issues before this and it was literally just laying on my desk. I can NOT get it to boot. Tried 3 chargers and Qi...all same result.
Back to a 2XL for a few days
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Click to collapse
Did you root it or unlock it?
bsg411 said:
Did you root it or unlock it?
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Nope, that duty falls to my 2XL. The 3XL was my new daily driver and I don't unlock or root as I want to use Android Pay without all the hoops to jump through to keep it working.
LiquidHonesty said:
Nope, that duty falls to my 2XL. The 3XL was my new daily driver and I don't unlock or root as I want to use Android Pay without all the hoops to jump through to keep it working.
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Damn! What bad luck!
Sent from my crosshatch using XDA Labs
MArtyChubbs said:
That sucks! Well, hope your RMA is flawless. Even better, maybe they send you the 129GB model..?
Sent from my Pixel 3 XL using Tapatalk
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i see what you did there
MArtyChubbs said:
That sucks! Well, hope your RMA is flawless. Even better, maybe they send you the 129GB model..?
Sent from my Pixel 3 XL using Tapatalk
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LOL, I wish! Supposed to be here on Friday...... They do the exchange different now, they send you a link and you purchase the same device on the store, but it doesn't actually charge you, it puts a "reserve" on your card until they get the bad one back. So yeah, still a 64
I bought my Pixel 4 XL when it first released and pre-ordered,. I soon after got my phone and everything was lovely I had a screen protector ready for it and a good case to protect it from any falls or any damaged. I've had the phone since the phone released and now my phone is refusing to hold a charge.. It seems to be stuck at 50% but dies as soon as I take it off the charger. At one point I was able to make it actually charged the battery from 0 to 100 if I squeezed the bottom G portion of the back of the phone. That seems to have stopped working now.. now my phone even on the charger is literally at 0%, and the only thing keeping it alive is a charger itself. As soon as I take it off it will turn off randomly but when I plug it into the charger in powered off , it will show a battery with a ? Within it. My phone is under the one year manufacturers warranty and Google advise me that I could take it into uBreakiFix to get it fixed.. mind you, the place is almost 60 miles away from me. I have never dropped my phone it's been in a case and the screen is a virgin screen because I've had a screen protector on it since the moment I opened the box..
This kind of reminds me of the Nexus 6P shutting off at 30 to 40% because of a faulty battery..
I've googled around for solutions and apparently this is a known issue in Google tracker and apparently it is a hardware issue with a flex cable that comes out of the battery... Not only does the battery have a negative and a positive terminal it also has a data terminal that reports battery health battery temperature battery voltage and anything having to do with the battery. Well apparently the soldering in that part of the cable is faulty and cracks according to them due to dropping the phone or damaging it but again mind you I've never dropped my phone it's been in the case since day one..
I've taken really good care of my device like I'm pretty sure a lot of you have...
I have a feeling that before the Pixel 5 is out many people will be experiencing these problems because this is not a software problem this is a manufacturing problem within the phone itself.
again I took a really good care of my phone this was not supposed to happen so expect it to happen in yours even though you've taken good care of it.
i42o said:
I bought my Pixel 4 XL when it first released and pre-ordered,. I soon after got my phone and everything was lovely I had a screen protector ready for it and a good case to protect it from any falls or any damaged. I've had the phone since the phone released and now my phone is refusing to hold a charge.. It seems to be stuck at 50% but dies as soon as I take it off the charger. At one point I was able to make it actually charged the battery from 0 to 100 if I squeezed the bottom G portion of the back of the phone. That seems to have stopped working now.. now my phone even on the charger is literally at 0%, and the only thing keeping it alive is a charger itself. As soon as I take it off it will turn off randomly but when I plug it into the charger in powered off , it will show a battery with a ? Within it. My phone is under the one year manufacturers warranty and Google advise me that I could take it into uBreakiFix to get it fixed.. mind you, the place is almost 60 miles away from me. I have never dropped my phone it's been in a case and the screen is a virgin screen because I've had a screen protector on it since the moment I opened the box..
This kind of reminds me of the Nexus 6P shutting off at 30 to 40% because of a faulty battery..
I've googled around for solutions and apparently this is a known issue in Google tracker and apparently it is a hardware issue with a flex cable that comes out of the battery... Not only does the battery have a negative and a positive terminal it also has a data terminal that reports battery health battery temperature battery voltage and anything having to do with the battery. Well apparently the soldering in that part of the cable is faulty and cracks according to them due to dropping the phone or damaging it but again mind you I've never dropped my phone it's been in the case since day one..
I've taken really good care of my device like I'm pretty sure a lot of you have...
I have a feeling that before the Pixel 5 is out many people will be experiencing these problems because this is not a software problem this is a manufacturing problem within the phone itself.
again I took a really good care of my phone this was not supposed to happen so expect it to happen in yours even though you've taken good care of it.
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I would push for in advanced RMA. Be civil and respectful but also set boundaries, like the fact that a 60 mi trip is absolutely insane for a product that is under warranty and is experiencing a manufacturing defect. If you're getting nowhere with the current rep, ask to escalate the case to a manager and proceed to plead your case. They should do it, I don't see why they wouldn't under your scenario as you tell it. Good luck.
I've had my Oh So Orange Pixel 4 XL since probably the same time as yours and no battery charge and usage issues here. You're within the one year warranty so I would go for a replacement.
Sent from my Pixel 4 XL using Tapatalk
I've had this problem. I took it to ubreakifix to have it repaired. No problems since.
The service I received at ubreakifix was subpart today the least.
Google will also let you send the phone in for repair. You would just have to wait.
Fyi I had to take my phone in to ubreakifix they didn't have parts, then wait for parts to come in. Then their online tracking said the phone was done and when I came in had to wait an hour for it to actually be repaired.
If they are that far away save yourself a headache and just send it in to Google.
Sent from my Pixel 4 XL using Tapatalk
speeddemon1891 said:
Google will also let you send the phone in for repair. You would just have to wait.
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I had replaced my Nexus 5X twice with Google and both times they send you a phone and THEN you send back the old one. The only wait time was receiving the working phone which was no more than 2 days.
Sent from my Pixel 4 XL using Tapatalk
Here is what happens. See the picture of the Pixel I just had fixed. And why pressing on the G on the back glass helps.
Look at the new battery on the ground under the phone. Notice the gold connector. Then look at the used battery in the air. The connector comes off the battery.
In my case, the connector was stuck in the board, and the main board needed replacing. Thankfully google approved it.
I honestly feel like that with time this will start beginning to happen on a lot of pixel 4 xls
EeZeEpEe said:
I had replaced my Nexus 5X twice with Google and both times they send you a phone and THEN you send back the old one. The only wait time was receiving the working phone which was no more than 2 days.
Sent from my Pixel 4 XL using Tapatalk
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I think that only works if you bought directly from Google or Fi. 3rd party, i.e. Verizon, BB purchases do not have advance replacement. You can't even put a credit card hold on a device to get AR if you didn't buy it from them.
bobby janow said:
I think that only works if you bought directly from Google or Fi. 3rd party, i.e. Verizon, BB purchases do not have advance replacement. You can't even put a credit card hold on a device to get AR if you didn't buy it from them.
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Click to collapse
You could be right. My last 3 Google phones were all through Google Store so wouldn't know how replacements are through retail stores.
Sent from my Pixel 4 XL using Tapatalk
WeBreakUpay sucks. They changed a battery in my 2XL and the camera stopped working a few days later. They said it wasn't their fault. They charged me for it. So I bought a 4XL and vowed never to set foot in there. Send it back to Google. Hopefully you have a backup.
Hi guys, I purchased S21+ around 2 weeks ago and today I noticed a tiny small dot in the center of my phone's screen. My phone didn't fell down, or anything that could damage the screen.
Anyone else facing this issue?
it's funny that you try to take screenshot of it but didn't work out that thing is called dead pixel
there are many android app on play store that supposedly "fix" dead pixel
ineedroot69 said:
it's funny that you try to take screenshot of it but didn't work out that thing is called dead pixel
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How can I fix it?
rizwanrajput said:
How can I fix it?
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screen replacement is one also on playstore there are many apps that supposed supposedly "fix" dead pixel
also if the phone is 2 weeks old it's provably has warranty?
ineedroot69 said:
also if the phone is 2 weeks old it's provably has warranty?
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Click to collapse
Yes ofcourse
Will a factory reset help to fix this issue?
rizwanrajput said:
Will a factory reset help to fix this issue?
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Click to collapse
dead pixel is hardware issue factory reset only fix software issue
my sister have her device completely replace but different issue overly charger overheating you can ask the shop you brought your phone if it still have warranty
no
what you're after is either refund or replacement
do not ask for warranty
you are within 30 days, if you're in us or eu you should understand your consumer right
fenvy said:
no
what you're after is either refund or replacement
do not ask for warranty
you are within 30 days, if you're in us or eu you should understand your consumer right
Click to expand...
Click to collapse
Your confusing your terminology .... Look warranty definition
Use this app to test:
Screen Test - Apps on Google Play
Screen test under full screen mode. Dead Pixel, Burn-In, Backlight Bleeding.
play.google.com
If it fails it's hardware; defective display.
Go for a new replacement. ASAP!!!
You shouldn't have waited this long.
ineedroot69 said:
Your confusing your terminology .... Look warranty definition
View attachment 5255447
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Click to collapse
sorry, let me clarify
I am saying do not go with the "oh let us fix the screen route"