Google Store purchased Black 65 GB - Dead at 6 Days - Google Pixel 3 XL Guides, News, & Discussion

Aloha all! Got my 3 XL last Thursday, everything worked great and had no complaints. This morning at my desk I looked over and it was off. Try to turn it on and I get the google screen then BLACK. Plug it in, get the charge icon, black, charge icon, black. About 1 in 10 times it'll boot up, I see the battery says full, but before I can unlock it.....BLACK. Just won't turn back on.
FWIW, Google is sending me a replacement, but wanted to record it in case others end up with the issue. So strange, I had 0 issues before this and it was literally just laying on my desk. I can NOT get it to boot. Tried 3 chargers and Qi...all same result.
Back to a 2XL for a few days

That sucks! Well, hope your RMA is flawless. Even better, maybe they send you the 129GB model..?
Sent from my Pixel 3 XL using Tapatalk

LiquidHonesty said:
Aloha all! Got my 3 XL last Thursday, everything worked great and had no complaints. This morning at my desk I looked over and it was off. Try to turn it on and I get the google screen then BLACK. Plug it in, get the charge icon, black, charge icon, black. About 1 in 10 times it'll boot up, I see the battery says full, but before I can unlock it.....BLACK. Just won't turn back on.
FWIW, Google is sending me a replacement, but wanted to record it in case others end up with the issue. So strange, I had 0 issues before this and it was literally just laying on my desk. I can NOT get it to boot. Tried 3 chargers and Qi...all same result.
Back to a 2XL for a few days
Click to expand...
Click to collapse
Did you root it or unlock it?

bsg411 said:
Did you root it or unlock it?
Click to expand...
Click to collapse
Nope, that duty falls to my 2XL. The 3XL was my new daily driver and I don't unlock or root as I want to use Android Pay without all the hoops to jump through to keep it working.

LiquidHonesty said:
Nope, that duty falls to my 2XL. The 3XL was my new daily driver and I don't unlock or root as I want to use Android Pay without all the hoops to jump through to keep it working.
Click to expand...
Click to collapse
Damn! What bad luck!
Sent from my crosshatch using XDA Labs

MArtyChubbs said:
That sucks! Well, hope your RMA is flawless. Even better, maybe they send you the 129GB model..?
Sent from my Pixel 3 XL using Tapatalk
Click to expand...
Click to collapse
i see what you did there

MArtyChubbs said:
That sucks! Well, hope your RMA is flawless. Even better, maybe they send you the 129GB model..?
Sent from my Pixel 3 XL using Tapatalk
Click to expand...
Click to collapse
LOL, I wish! Supposed to be here on Friday...... They do the exchange different now, they send you a link and you purchase the same device on the store, but it doesn't actually charge you, it puts a "reserve" on your card until they get the bad one back. So yeah, still a 64

Related

My Inspire died!

Help! I took the phone out of my pocket and it won't turn on. Tried pulling the battery. Plugging into wall charger does not light up the LED. Tried holding down power button, holding down volume button and then press power button. No response... Any other suggestions?
Has my phone died? I only got it on Friday, and is all stock. Have not rooted, never dropped or wet the phone. This is not good.
At least it's brand new and you can get another. Sorry man
Take it back and get a replacement
Sent from my Desire HD using XDA App
Yeah, I might have to take it back for replacement. This is not good... I hope it's just an isolated incident. Usually with an iPhone or Captivate, pretty easy to reset and bring back to life... Now I'd be scared to root and flash ROMs in the future if so easy to die.
Was your phone rooted? What Rom did you install?
Sent from my Inspire 4G using XDA App
calin75 said:
Was your phone rooted? What Rom did you install?
Sent from my Inspire 4G using XDA App
Click to expand...
Click to collapse
My phone is completely stock. Never rooted and have not flashed any ROMs at all. Have not even sideloaded any apps.
Just got it exchanged for a brand new phone. The Costco cell booth guy couldn't get it started either. Hopefully won't happen again.
javanutsy said:
Just got it exchanged for a brand new phone. The Costco cell booth guy couldn't get it started either. Hopefully won't happen again.
Click to expand...
Click to collapse
Costco ROCKS. 90 days of no questions asked exchanges.
and that's why i pay for insurance!
darkbluexplorer said:
and that's why i pay for insurance!
Click to expand...
Click to collapse
Any new phone would be covered in the OP's case as it's within the return window and warranted by the mfgr. Insurance wouldn't need to be used.
Strange, hope it doesn't happen again!
i haven't had any issues with mine. sounds like a defective product from the box. glad you got it taken care of.
stooopid
My girlfriend bought this phone last night after i hyped it up cuz i have the evo. Anyway she got it home let it fully charge we went to use it and the screen wouldn't come on but if you held it to the light you could see all the capacitve dots (don't know if thats what they are) in the screen and you could see the clock and icons almost as if the screen was on without the backlight. so we had to pull the battery it worked for a about 15 minutes while i showed her stuff and when i went to log into the market i got a "force close" error and the htc splash screen came up and then it kinda did an awkward boot loop thing. it wouldnt stop so i pulled the battery again and now it is dead just like the OP phone no charging lights anything. i've read around the net a little bit and it don't sound like an isolated thing. i'm taking her phone back today but i don't know if i should have her stay with that htc or go toward the xperia that she was eye-ing up. sorry for the 5 page story

[Q] Charger Noise

I leave my charger plugged in to the wall, even when not in use, out of laziness. While my phone is connected, it's silent. But as soon as I disconnect my phone, it makes a barely perceptible, high-pitched whining noise.
Does anyone else experience this? Is it a sign of potential danger? Is it wasting much electricity?
I've most definitely noticed, drives me crazy that I'm the only one in my house that can hear it.
Sent from my SAMSUNG-SGH-I727
I've had that problem also with my charger, actually just recently went into the at&t store and they replaced it without a problem, no questions asked
Sent from my SAMSUNG-SGH-I727 using XDA
ughhhh, I hate when you guys find stuff that I never noticed. Now I'm gonna be hearing that too, probably.
charger is dying, unplug when not in use and get a new one asap
I have the same problem drives me crazy. Thanks for ATT replacement idea. I will see if they will replace mine this week.
kwoodyusa said:
I have the same problem drives me crazy. Thanks for ATT replacement idea. I will see if they will replace mine this week.
Click to expand...
Click to collapse
Me too.
Sent from my SAMSUNG-SGH-I727
Yup, mine randomly kicked in with the sound one day. Paused my TV and turned off the ceiling fan like 5 times before I tracked it down.
kwoodyusa said:
I have the same problem drives me crazy. Thanks for ATT replacement idea. I will see if they will replace mine this week.
Click to expand...
Click to collapse
Anytime! They didn't give me the same one though, kinda sad because I liked the square copy-off-apple look of it, plus its tiny size but the new one isn't so much larger. Gets the job done that's all that matters I suppose
Sent from my SAMSUNG-SGH-I727 using XDA
rccar said:
Anytime! They didn't give me the same one though, kinda sad because I liked the square copy-off-apple look of it, plus its tiny size but the new one isn't so much larger. Gets the job done that's all that matters I suppose
Sent from my SAMSUNG-SGH-I727 using XDA
Click to expand...
Click to collapse
as long as its 1A, anything less and they jipped u bro
Wait it's not supposed to make that noise?
nope, means charger is faulty
May just be my imagination but seems to take forever to get a full charge also.
Sent from my SAMSUNG-SGH-I727
bacheezy said:
May just be my imagination but seems to take forever to get a full charge also.
Sent from my SAMSUNG-SGH-I727
Click to expand...
Click to collapse
Mine takes about 2.5 hours from completely dead to 100%
xcrazydx said:
Mine takes about 2.5 hours from completely dead to 100%
Click to expand...
Click to collapse
I'd say mine took at least that long...before today at least...
Just left att store with a new zero charger and new cable as well. I'll see if anything changes and report.
my charger does this also! Maybe that's why my phone acts screwy half the time while it's charging at home? My car charger it's always fine

[Q] ***HELP*** Transformer won't turn on.

My transformer will not turn on. I used it a couple days ago but don't remember if I fell asleep or powered down. I went to turn back on this morning but there is no response. If I plug in the charger I can see the light come on. Also if I hold the power button it will give a quick vibrate after about 10 seconds. Has anyone else had this problem?
Its rooted and unlocked. Any help is appreciated, thanks in advance for your time.
I forgot to mention that there is nothing being displayed on the screen at anytime whatsoever...
cabo8243 said:
My transformer will not turn on. I used it a couple days ago but don't remember if I fell asleep or powered down. I went to turn back on this morning but there is no response. If I plug in the charger I can see the light come on. Also if I hold the power button it will give a quick vibrate after about 10 seconds. Has anyone else had this problem?
Its rooted and unlocked. Any help is appreciated, thanks in advance for your time.
I forgot to mention that there is nothing being displayed on the screen at anytime whatsoever...
Click to expand...
Click to collapse
Try cold booting it? Turn it off and then turn it on while holding the volume down button.
Try connecting it to your laptop, see if detects it???
Maybe its a software app thing?
rickymh19 said:
Try cold booting it? Turn it off and then turn it on while holding the volume down button.
Try connecting it to your laptop, see if detects it???
Maybe its a software app thing?
Click to expand...
Click to collapse
Already tried both. Problem is, is that there is no way to see if the device is even powered on... The battery meter on the screen doesn't even show up when its plugged in/charging...
Wow....that sucks.
If your computer doesnt detect it, then idk what you could do.... cuz if it did, then you could try to use adb to try and restarting t.
It sucks that its unlocked or i would have said to just contact asus to get it replaced.
Other than that, its hard to say...sorry man.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Mine did the same thing today. Hold down Power, Volume Down, and Volume Up for a few seconds to force a reboot. It got mine going.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Tried hitting the reset? It's in the little pinhole above the hdmi.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Held down power, volume down, and volume up at the same time.
Then tried the paper clip in the reset button by the hdmi input.
Then I tried both ideas again with the charger plugged in....
Frustrating. Unless someone has anymore ideas I may just try and send it in. Hopefully they cant tell if its been unlocked or not because nothing is being displayed..
cabo8243 said:
Held down power, volume down, and volume up at the same time.
Then tried the paper clip in the reset button by the hdmi input.
Then I tried both ideas again with the charger plugged in....
Frustrating. Unless someone has anymore ideas I may just try and send it in. Hopefully they cant tell if its been unlocked or not because nothing is being displayed..
Click to expand...
Click to collapse
You can't send to ASUS when you use unlock tool they get your S/N and save it in case something like this happens. The only way I can see around this would be if you bought it at a Best Buy. They maintain 1 year manufacturer warranties if you bought from them so you could feasibly take to geek squad/Customer service and say it just stopped working. They wouldn't have record that you unlocked the tab. You would most likely need the receipt or some confirmation you bought it there though. Good luck.
Sorry friend, seems like you are in real trouble. I had a very similar problem, my only solution was to exchange it:
http://forum.xda-developers.com/showthread.php?t=2203565
As you have unlocked yours, the warranty is no longer valid, and although Asus will fix it, you will have to pay to get it done. Since I'm on my second TF, and it even has had a problem that nearly bricked it, I am simply afraid to unlock it while still within the warranty period.
Might get lucky and see something with it connected to the HDMI port.
neo1738 said:
You can't send to ASUS when you use unlock tool they get your S/N and save it in case something like this happens. The only way I can see around this would be if you bought it at a Best Buy. They maintain 1 year manufacturer warranties if you bought from them so you could feasibly take to geek squad/Customer service and say it just stopped working. They wouldn't have record that you unlocked the tab. You would most likely need the receipt or some confirmation you bought it there though. Good luck.
Click to expand...
Click to collapse
Best buy does not honor mfg warranty they tell you to call asus.
I currently have a dead tablet as well.
lafester said:
Best buy does not honor mfg warranty they tell you to call asus.
I currently have a dead tablet as well.
Click to expand...
Click to collapse
They did with my TF201 and this guys TF700 just a month ago http://forum.xda-developers.com/showthread.php?t=2240970
They took back my TF201 in August last year. I was told by BB it was done under the manufacturers warranty. It really does depend on who you talk to and how you approach them with the problem. Several people had to try different BB stores until they found that one person working there that either knew HOW to do it or was willing to take it back.
I had the same problem. Tried all the ideas mentioned above. I then put it on the charger for a day and afterwards it just booted like nothing had happened.
(mine is not rooted or unlocked)
neo1738 said:
They did with my TF201 and this guys TF700 just a month ago http://forum.xda-developers.com/showthread.php?t=2240970
Click to expand...
Click to collapse
TF201 is a different tab and basically BB and asus came to an agreement to take them back. The guy in your link got lucky. Probably only got a trade because of the extreme nature of the defect. Fact is you cannot just go into BB and get a new tablet under mfg warranty.
flhthemi said:
They took back my TF201 in August last year. I was told by BB it was done under the manufacturers warranty. It really does depend on who you talk to and how you approach them with the problem. Several people had to try different BB stores until they found that one person working there that either knew HOW to do it or was willing to take it back.
Click to expand...
Click to collapse
Exactly.
Now for the good news. My tablet came back to life last night after 3 weeks of trying. It was totally dead and wouldn't even vibrate anymore. plugged it in and it actually tried to boot right away but then turned off. Let it charge for a few and tried again and it booted no problem. Battery % is now showing accurately and it has now been running fine for 12 hours.
My problem is I went out and got an HP envy x2 (win8) tab on saturday. Now to decide which to keep... I love the envy but the new quad cores are coming out this fall which should really make it a versatile little laptop. Just don't know if I can live with android now that I have a taste of full win 8.
lafester said:
TF201 is a different tab and basically BB and asus came to an agreement to take them back. The guy in your link got lucky. Probably only got a trade because of the extreme nature of the defect. Fact is you cannot just go into BB and get a new tablet under mfg warranty.
Exactly.
Now for the good news. My tablet came back to life last night after 3 weeks of trying. It was totally dead and wouldn't even vibrate anymore. plugged it in and it actually tried to boot right away but then turned off. Let it charge for a few and tried again and it booted no problem. Battery % is now showing accurately and it has now been running fine for 12 hours.
My problem is I went out and got an HP envy x2 (win8) tab on saturday. Now to decide which to keep... I love the envy but the new quad cores are coming out this fall which should really make it a versatile little laptop. Just don't know if I can live with android now that I have a taste of full win 8.
Click to expand...
Click to collapse
Wouldn't be a problem for me...Asus - Bye bye!:laugh:
I have received a RMA number and will send it in tomorrow. I will post what happens next when I get word from ASUS.
cabo8243 said:
I have received a RMA number and will send it in tomorrow. I will post what happens next when I get word from ASUS.
Click to expand...
Click to collapse
Any updates? My TF700 stopped turning on as well. Same recovery efforts, now waiting on the battery to drain. I unlocked/rooted for cleanrom (faster/better). Worked fantastic till last thursday and it refused to turn on in my college class. This could signal my exit from Android even though I have a lot of money invested in apps.
Impact9 said:
Any updates? My TF700 stopped turning on as well. Same recovery efforts, now waiting on the battery to drain. I unlocked/rooted for cleanrom (faster/better). Worked fantastic till last thursday and it refused to turn on in my college class. This could signal my exit from Android even though I have a lot of money invested in apps.
Click to expand...
Click to collapse
I recieved my tablet back from asus. Appears they swapped motherboards and i have a stock tablet again. No charges to me. Took about two weeks. Of course i will try and root/unlock again.
cabo8243 said:
I recieved my tablet back from asus. Appears they swapped motherboards and i have a stock tablet again. No charges to me. Took about two weeks. Of course i will try and root/unlock again.
Click to expand...
Click to collapse
Good to hear. Aside from the snappier response of cleanrom my biggest issue with the asus firmware was the waste of screen space on the home screen. It had like a 1" border all the way around that you can't put an icon in and that annoyed me the most of all. Been waiting the battery to go completely dead before I send it in just hoping that fixes it.

Phantom touches?

hey guys, new to the m8 here but I'm already having issues sadly. I'm getting phantom touches randomly. I'll be in hangouts or any app, and all of a sudden the home button will just hit itself. I see the gray glow around the button, and it returns home. if I quickly go back to hangout with the keyword up, I'll notice that it'll add a random letter before I start typing.
is this a touchscreen issue or a software issue? I bought the phone used from a friend. hopefully someone can help shed some light on this.
Sent from my HTC6525LVW using Tapatalk
jayochs said:
hey guys, new to the m8 here but I'm already having issues sadly. I'm getting phantom touches randomly. I'll be in hangouts or any app, and all of a sudden the home button will just hit itself. I see the gray glow around the button, and it returns home. if I quickly go back to hangout with the keyword up, I'll notice that it'll add a random letter before I start typing.
is this a touchscreen issue or a software issue? I bought the phone used from a friend. hopefully someone can help shed some light on this.
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
This use to happen to me when I was in Playstore installing apps, it would just hit home button everytime or hit app I didn't mean to tap on. I would say its touchscreen issue and I would calibrating my device using the "G-Sensor Calibration" in the "Display & gestures" section if you didn't know that already.
Heroxgxdeal said:
This use to happen to me when I was in Playstore installing apps, it would just hit home button everytime or hit app I didn't mean to tap on. I would say its touchscreen issue and I would calibrating my device using the "G-Sensor Calibration" in the "Display & gestures" section if you didn't know that already.
Click to expand...
Click to collapse
but do you think it's hardware and it should be returned?
Sent from my HTC6525LVW using Tapatalk
jayochs said:
but do you think it's hardware and it should be returned?
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
If you ask me I wouldn't return it but if the issue still recurs return it or exchange for another one if possible.
Heroxgxdeal said:
If you ask me I wouldn't return it but if the issue still recurs return it or exchange for another one if possible.
Click to expand...
Click to collapse
well the thing is its used, I bought it off a friend. he said he only ever had the issue when it was plugged in, and he always figured it was because he wasn't using the HTC charger. I first noticed it when it was plugged in but then I noticed it when it was unplugged still.
also, to note, that same thing happened to me in the play store. I was downloading all my apps when I set it up and it kept randomly going home. I'm trying to decide what to do because I haven't paid him yet because he's letting me use it for a few days to see if I like it. I do really like it but I just want to figure this out.
I've had touch screen issues with my nexus 7 which are very annoying, but they seem to be software related so I'm hoping maybe flashing a rom might help on here..
Sent from my HTC6525LVW using Tapatalk
I had this same issue and had to get it replaced. I would return it if you can't get a warranty replacement.
scuccia said:
I had this same issue and had to get it replaced. I would return it if you can't get a warranty replacement.
Click to expand...
Click to collapse
For the warranty replacement does Verizon check the bootloader first dealing with a replacement?
I have this issue too but only in Gmail. Doesn't bother me too much
Heroxgxdeal said:
For the warranty replacement does Verizon check the bootloader first dealing with a replacement?
Click to expand...
Click to collapse
I'm not really sure, but HTC gave me a hard time about being S-Off but I eventually talked them out of charging me for the replacement.
I then had issues with the replacement that HTC sent me so I dealt with VZW on getting that one replaced.
I made sure to set that one back to S-On as I didn't want to deal with Verizon over an unlocked bootloader.
scuccia said:
I'm not really sure, but HTC gave me a hard time about being S-Off but I eventually talked them out of charging me for the replacement.
I then had issues with the replacement that HTC sent me so I dealt with VZW on getting that one replaced.
I made sure to set that one back to S-On as I didn't want to deal with Verizon over an unlocked bootloader.
Click to expand...
Click to collapse
That's good to know but do you think Verizon would say anything if my bootloader said Relocked instead off Locked?
I'm not sure, I only know that HTC gave me a hard time and my device was locked, not relocked. I'd guess that VZW doesn't have a thorough check like HTC does, but it is a risk.
hmm. seems like a hardware issue then. i really tried to like the phone..used it for 1 day and then realized it's not for me. although those speakers are amazing, the phone is HUGE for having such a small screen (i'm used to the nice, bezel-less LG G2) so it isn't really worth it for me to spend $350 on. plus, the battery was pretty bad. immediately after taking it off the charger overnight, it dropped to 99% within a minute..within like 30 minutes of morning usage, i was already down to like 82% (which reminded me of the Droid DNA days with it's awful battery...) compared to my G2 which stays at 100% for about 1.5 hours and 20 minutes screen on time. by the time i leave the house in the morning for work, i'm typically at 95%. the M8 was at like 82%. i sometimes get home after work and my G2 is at 75%. the M8 was at 30% after light usage throughout the day. yeah, idc what evreyone says about the M8's battery, it just isn't good enough for me.
Wow. That's awful battery life. Almost what I used to get on my rezound. I would definitely have returned my m8 if I got battery life like that. Something must be wrong with yours. I usually get through my 16hr day with about 70% left, even closer to 80% if I don't use it much. I think the best I ever got out of this phone was almost 3 days and over 8 hours screen time. It can sometimes be a chore to get good life out of this phone though. I constantly fight with this thing to get it to sleep but it's mostly issues with Google and their very annoying play services.

need some advice, m8 and verizon issue

So have any of you had a problem with the M8 switching into dock mode randomly?
Mine has been doing this, first time it happend it only got stuck in dock mode for an hour or so. I charged the phone and it went away.
Then low and behold dock mode comes back with vengeance, and when it changes to dock mode it turns on the speakerphone. Which on the M8 we all know is wicked f'ing loud when you have it up to your ear.
So i was on the phone, dock mode kicks in, turns of the speaker, blows up my ear, and i drop my phone. The screen shattered into about 100 pieces. It was in a dot view case. This happened today.
I called verizon yesterday about the dock mode issue and they wanted me to do updates on the phone, when it was obviously a hardware issue. In order to replace it they said to bring it to the store. The verizon store doesnt open till 10am, seems weird they open so late. So i went to work, had to make a call then the above happened.
Verizon nor HTC will replace the phone because of the broken screen. I'm trying to argue this would have never happened if this phone didnt potentially blow out my ear drum.
What do you guys think? Any advice?
How long have u had ur M8? Have u tried contacting HTC?
Sent from my Insanely powered M8 using Tapatalk
holla420 said:
How long have u had ur M8? Have u tried contacting HTC?
Sent from my Insanely powered M8 using Tapatalk
Click to expand...
Click to collapse
since april 9 over 6 mo. HTC says they will fix the dock mode issue, but will give a price quote for the screen.
Depending on how much HTC charges I'll probably go that route
Sent from my Insanely powered M8 using Tapatalk
Htc had the screen replacement for free as a perk on the m8. In setup was a section about on last screen. HTC advantage I believe.
losthyway said:
Htc had the screen replacement for free as a perk on the m8. In setup was a section about on last screen. HTC advantage I believe.
Click to expand...
Click to collapse
I think that was only for the first 6 months they would replace it free.

Categories

Resources