Hello all,
I've had my HD7 since the day they came out and its been brilliant. However, I think it's now faulty, unless somebody can point me in the right direction.
When I load the camera, all the colours are wrong and I get a kind of circular rainbow effect right in the center. The attached pics show the same image. One is with the flash and one without. One last thing, is the night before today, the same thing happened but a simple restart of the camera app resolved the issue.
Should I just take my device back to the store?
Cheers,
James
Have you tried completely resetting the phone from the settings menu?
Settings > About > Reset Your Phone
You may already know this, but be warned. It WILL completely delete everything on your phone
test post.
Hi,
Thanks for your reply.
I didn't think about doing a full reset, but I guess if it's going to be sent away/replaced then I guess could. Before I do so - can I backup all my contacts and messages? (Music and Photos are done automatically by Zune I see) and Apps, will they get restored as well?
Many thanks, James
I bit the bullet and did a reset. Still same results - I guess it's back to the shop. D'oh.
Thanks again, James.
your lens isn't dirty is it? I've seen some bad pics caused by dirty lens covers...
If only Lens is clean as a whistle. Also, when you cover the lens completely, you're left with a purple/red noise as opposed to a black/grey noise.
If you like, I can upload more pics?
Well, I went to the shop today and they were more than happy to send it away for repair or replacement. Now i've just got live with a nokia 2730 or something rubbish for a week.
Related
Firstly, my screen does not show visuals. I can still touch the screen and make things happen, but it is just a back-lighted black screen. I have answered calls on it and such. Basically I'm returning it and getting a new one.
Since I am getting a new one, I want to see if anyone ever heard of this problem and to see what the cause of it is, for prevention purposes.
I didn't get it wet (the white sticker in the back is still white.) Though I have flashed PROven ROM to it a couple months ago (it's a great ROM by the way), but could that have messed up my screen?
I also wanted to know since I can't see the screen, would I have to, for warranty purposes, (blindly) reflash to the Stock ROM?
Thanks in advance!
Yeah, you probably oughta return it to stock configuration (good luck on that!). If you're really lucky, that might even fix the problem. Have you done a hard reset yet? Might be worth a try, although it certainly sounds like a hardware problem.
Sounds like the flex cable has gone bad
Exactly same thing happened to me this Tuesday. Luckly I backed up info to memory card using PimBackupV2.8 with remote control software on my PC. With the remote contol tool, I could see everything as if on my phone and icons are clickable.
Hard reset did not fix the issue. I then flashed the shipped official ROM and stock SPL for warranty purpose. Will send the phone to them today for repair.
mine also like that..
from vodafone also..
the things that make me panics is the phone become hotter and hotter.
asdiqa said:
mine also like that..
from vodafone also..
the things that make me panics is the phone become hotter and hotter.
Click to expand...
Click to collapse
Summer is coming...
Sometimes they make updating phones too easy......
The back of my phone often gets hot I have to use the edges to hold it even though it was not a hot day and it is in my pocket.
blank screen
ya so my screen is blank white
but everything else works
i've heard something about this being a faulty "flex cable"
how can i fix this?
thanks so much for your help
how do i fix this???
did you eventually find out how to fix this/???
u ever end up fixing that? how?
thankss
Mine was still in warranty so I rang Vodafone. They sent me a special delivery envelop the following day. I sent it back to them. The following day I got a text message from them saying they got it and was working on it to fix the fault. The next day received another message saying the device was on the way back to me and I should receive it the following day.
Actually they sent me back a replacement
So.. basically.. is this a faulty flex thing?
I had the same problem for the last week until today i was about to buy another one since i dont have any warranty for this one.. I searched google and saw somebody say that just putting a business card between the keyboard and the lcd and then slide it and it works so far
hope it helps everybody
Ack! my Fuze, which I got off eBay a few months back, just went black too.
I'm not exactly sure whether it's the LCD or the flex cable, but the fact that the D-pad backlight also has become intermittent makes me think it's the cable.
So has anyone attempted the flex cable repair themselves? I see you can buy the cable for around $40 and the LCD for around $80 from Hong Kong.
Maybe this is a sign I should just get an Android device.
eelpout said:
Ack! my Fuze, which I got off eBay a few months back, just went black too.
I'm not exactly sure whether it's the LCD or the flex cable, but the fact that the D-pad backlight also has become intermittent makes me think it's the cable.
So has anyone attempted the flex cable repair themselves? I see you can buy the cable for around $40 and the LCD for around $80 from Hong Kong.
Maybe this is a sign I should just get an Android device.
Click to expand...
Click to collapse
Did you end up fixing it? I have the same problem.
same thing happened to me Twice.... in my sleep overnight. I LOOOOOOOOVe my raphael but man this was the last straw
This maybe of some help for those of you with blank screens. I bought a Touch Pro on ebay that had a very dark screen, occasionally you could just make out some icons being displayed. Using Mymobiler showed that the basic system was working, as was the touchscreen. Other symptoms were that the camera would not work and the keypad lighting was intermittent. Sometimes on connection to Mymobiler a dialog box would come up saying there was an error with Microp?!?
Despite cleaning all internal connections and ensuring they were correctly and securely made the problem remained. I then noticed that the small camera used for video calls (in a socket on the main flex cable) looked very dirty and corroded. I removed the camera module and, using a fibreglass brush, cleaned the contacts on both the socket and the camera module. These were very badly corroded with verdigris.
On putting everything back together I was most surprised to find the screen was now working, as was the main camera. Unfortunately the ROM that is loaded doesn't seem to have any facility for checking the front video camera. There are still problems with sound - both the loudspeaker and the headphones seem to be dead and I have not had the opportunity to test GPS, Wifi, bluetooth, buttons, etc, however I will keep working on it.
Hope this is of help to someone.
When i try to take a picture with the back camera, the screen turns green and no picture is taken. Used to work fine a couple of days ago
Video works, front camera too.
I have rebooted and resetted my phone, went back to an old nandroid backup and even used odin to reset everything.
Please advise
nobody?
it's so weird that front camera pictures work fine, but only back camera pictures don't.
Looking through it before a picture works fine, it focusses and then the screen turns green.
I've tried erasing all data, stock rom, had the battery out for a while..
Marcski said:
nobody?
it's so weird that front camera pictures work fine, but only back camera pictures don't.
Looking through it before a picture works fine, it focusses and then the screen turns green.
I've tried erasing all data, stock rom, had the battery out for a while..
Click to expand...
Click to collapse
You don't have a TPU case on it... do you?
no, i don't
Marcski said:
no, i don't
Click to expand...
Click to collapse
Sorry, I had that problem when I put a clear TPU case on my Nexus One. I have a TPU on my Nexus S, but there is enough area between the flash and the case for that not to happen.
Does this happen with/without flash? Any lighting situation? Possibly something on the lense? Hopefully not a hardware failure...
no, i tried a bunch of stuff, lens is clean too.
I'm gonna take it to samsung repair tomorrow, hopefully they will repair it under warranty
i have the same problem. did you ever figure it out?
Nope, just had the camera module repaired / replaced
I was wondering if anyone else has experienced this problem. I am having an issue when I start the camera application it just shows the camera UI but the rest of the screen where the camera preview would be is totally black. On that screen hitting the buttons don't do anything.
If I open an application which uses the camera like Instagram it comes up with the error "Cannot connect to camera" or the screen goes totally black.
I am a bit of an Android noob but I can't figure out why this is happening. I have tried clearing the camera app's cache and force restarting it. It doesn't seem to help. The only way I can get the Camera to start working again is a reboot and then it might only work when I first boot it up. If I try again 15 minutes later it starting messing up again.
If you guys need any other info let me know, thanks for the help
return it, mine is just fine.
I tried to exchange it and all the AT&T stores are sold out
This is a pretty frustrating problem, compounded with the fact it seems I'm the only one having it.
Might be a dumb question but have you done a factory reset? Clearing cache normally will do the trick but if not, I'd go with a reset.
Well everyone, the camera problems turned out to be a symptom of a much larger problem that started happening. The LCD eventually started going rainbow whenever there was motion on the screen or I touched it. What this has to do with the camera I have no idea but I think there was something really wrong the hardware I got.
It's hard to explain what it looked like but it was like a seizure inducing flashing of white and other colors of the rainbow. Basically the LCD was failing or there was a loose connection in the hardware somewhere. I called AT&T and they were really awesome about it; they called all my local stores to find a One X for me so I could exchange it today. They even had the store set one aside for me, nice work AT&T.
When I got to the store all the employees gathered around to see my epically failing One X and everyone agreed the screen would kill a an epileptic person in short order. 10 minutes and I was out the door with my brand new HOX fresh out of the box. Overall this was not the experience I was hoping for my first few days with the phone but it was just my turn to get a dud I guess.
Couldn't be happier now that I have a fully functional phone, this thing is seriously amazing.
There are duds in every batch. Glad you were able to get it exchanged just fine
So... this probably came up here and there - since google is FULL of this problem on skyrocket.
I bought my wife a skyrocket a year ago.
A few weeks later, the pictures started to come out blurry.
I've tried everything - cleaning the lens, reseting the camera settings to defaults, playing with auto-focus, soft reset, hard reset, updating android via kies.
It still came blurry.
One day - it suddenly got sharp again!
We were very pleased, but then, a few weeks later - blurry again.
Since then, we had it twice again, but this time the blurry is here for good.
Front camera is sharp and running.
Does anyone know why is this happening or if there is a solution to the problem?
Thanks!
R.
Rageoo said:
So... this probably came up here and there - since google is FULL of this problem on skyrocket.
I bought my wife a skyrocket a year ago.
A few weeks later, the pictures started to come out blurry.
I've tried everything - cleaning the lens, reseting the camera settings to defaults, playing with auto-focus, soft reset, hard reset, updating android via kies.
It still came blurry.
One day - it suddenly got sharp again!
We were very pleased, but then, a few weeks later - blurry again.
Since then, we had it twice again, but this time the blurry is here for good.
Front camera is sharp and running.
Does anyone know why is this happening or if there is a solution to the problem?
Thanks!
R.
Click to expand...
Click to collapse
are you rooted?
triplexkush said:
are you rooted?
Click to expand...
Click to collapse
No.
Will it help? If yes, how so?
I got a used skyrocket (AT&T), it's on stock ICS. The quality of the pictures from that aren't sharp either. I have been searching too.
Rageoo said:
So... this probably came up here and there - since google is FULL of this problem on skyrocket.
I bought my wife a skyrocket a year ago.
A few weeks later, the pictures started to come out blurry.
I've tried everything - cleaning the lens, reseting the camera settings to defaults, playing with auto-focus, soft reset, hard reset, updating android via kies.
It still came blurry.
One day - it suddenly got sharp again!
We were very pleased, but then, a few weeks later - blurry again.
Since then, we had it twice again, but this time the blurry is here for good.
Front camera is sharp and running.
Does anyone know why is this happening or if there is a solution to the problem?
Thanks!
R.
Click to expand...
Click to collapse
Just in case, I noticed you didn't mention Anti-Shake. For some reason it is not a default, but easily toggled.
Question: With AF and Auto Flash enabled, If you compose a shot at a distance of 7", does holding the soft Shutter button cause the screen to visible adjust focus and the white rectangle to go green with a confirmation beep?
pc103 said:
Just in case, I noticed you didn't mention Anti-Shake. For some reason it is not a default, but easily toggled.
Question: With AF and Auto Flash enabled, If you compose a shot at a distance of 7", does holding the soft Shutter button cause the screen to visible adjust focus and the white rectangle to go green with a confirmation beep?
Click to expand...
Click to collapse
Thanks for the feedback.
I did try playing with Anti-shake - no luck.
When I hold the soft shutter button, the screen does have the white recrangle, and it goes green before taking the picture.
Nevertheless, the picture, even after the rectangle goes green, is still blurry all along.
Hi there!
Since ASUS isn't responding to my question, I might as well try here.
My brand new ZS630KL which I've had for almost a week now acted strange at some time during the first 24 hours of use.
When I try the ASUS camera app, loading the camera takes way longer than it did the first few hours, and when changing from back mode to front mode, I see myself up side down. Also there's a message on the bottom of the screen telling me the camera can't turn (flip) the image.
The camera module doesn't return to normal position if I try to drop the phone controlled (like you see every other tester on YouTube does it), but it did so the first few hours.
If I try to go back from front view to back view again in the app the camera stops mid-way, just below 90 degrees, and if I exit the camera app from there, the module tries to move back to normal position, but tries to go further than it should and you can hear the screams from the gears as they skip and skip and skip...
I do think this has to do with the gyroscope in either the phone or the one in the camera module itself, and have asked ASUS if there is some way to check if the gyroscopes are working or atleast try to re-push the firmware onto the camera module.
Using other camera apps like Snapchat or Facebooks camera functions work like it should, even though they all show the same system message telling the image can't be turned, their software flips it either way, and also their preview from the camera opens instantly like it should.
Anyone that has any idea what this could be are more than welcome to reply. Using it as my phone at work, so resetting the phone is an option if that could recalibrate the sensors, but I see that as a last resort kind of thing since the phone is brand spanking new.
Thank you.
Ouch.... does not sound good at all! I would return it as fast as I could and either risk getting a NEW replacement, or get my money back.
seems faulty piece, return it
Thank you both for your reply. I've contacted the webstore where I bought it and explained it to them.
Thing is that they've out of stock and doesn't get new shipment until 17th of July, so I have to wait a while either way. Sending it in for repair is out of the picture since it started acting like this shortly after first usage.
Ideally I would like a new unit, transfer everything from this phone to the new and then return the first phone. Transferring data from one phone to anther and then back to a new ZF6 again seems like such a hassle.
I understand your hesitation, but in case you are in Europe, I truly suggest that you send in the phone now before the shop gives you some trouble. You will have 14 days to return it without giving reasons.
abprie said:
I understand your hesitation, but in case you are in Europe, I truly suggest that you send in the phone now before the shop gives you some trouble. You will have 14 days to return it without giving reasons.
Click to expand...
Click to collapse
Sure, I do get that. I'll see what the store says. They have to replace it anyhow, so question is how if they are out of stock.. ?
I'm experiencing the exact same behaviour with the flip camera as described in OP.
@Bjarte, did you ever resolve the issue or did you have the phone replaced?
Djezpur said:
@Bjarte, did you ever resolve the issue or did you have the phone replaced?
Click to expand...
Click to collapse
I got it replaced. When ever this happens on the replacement it always works to just tap the flip button twice like Asus intended. Normally it's just the software that gets confused, especially when you switch from the stock camera and 3rd party apps it seems. But I can live with that.
The problem like I had on my first device was that the normal "fix" never worked.
Then I'm afraid I should need a replacement too, because tapping the flip button does not work for me at all.
Get your money back and stay away from this piece of ****!
I have never seen a phone with so many problems before people can even really get it in their hands.
It's up to you.
Issue caused by cover case
Turns out my third party cover case is blocking the proximity sensor, causing the retraction of the camera to malfunction.
https://zentalk.asus.com/en/discuss...-message-is-shown-camera-cannot-flip-pls-help
Several cases concerning this have been resolved due to the root cause being that a cover used was covering the proximity sensor located in the front. Even a slight cover of that sensor may cause this - as it is intentional design that when the proximity is being covered the camera should stop its rotation.
Click to expand...
Click to collapse
Does not explain though why the double tap does not work, but I'm glad that I do not have to go through the hassle of sending the phone back.
Djezpur said:
Does not explain though why the double tap does not work
Click to expand...
Click to collapse
Do you have enabled this feature in the Settings?
_jis_ said:
Do you have enabled this feature in the Settings?
Click to expand...
Click to collapse
Yes, the 'Knock twice to retract camera' setting is enabled.
Djezpur said:
Yes, the 'Knock twice to retract camera' setting is enabled.
Click to expand...
Click to collapse
When you flip camera and then block it by for example finger or toothpick to fully retract it, does it react on knock twice then?
Nope.
wow i am so a happy i decided not to go for this phone. OPPO all the way.
Djezpur said:
Turns out my third party cover case is blocking the proximity sensor, causing the retraction of the camera to malfunction.
https://zentalk.asus.com/en/discuss...-message-is-shown-camera-cannot-flip-pls-help
Does not explain though why the double tap does not work, but I'm glad that I do not have to go through the hassle of sending the phone back.
Click to expand...
Click to collapse
What case do you have?
Sent from my ASUS_I01WD using XDA Labs
This one messes with my proximity sensor: CRESEE
This one works fine: Bernie
So it's a case by case matter
mkermali99 said:
wow i am so a happy i decided not to go for this phone. OPPO all the way.
Click to expand...
Click to collapse
Well, I'm a happy Zenfone 6's user.
aleksander002 said:
Well, I'm a happy Zenfone 6's user.
Click to expand...
Click to collapse
Just wait.. If there's a problem Asus will fob you off