[Q] Hard Reset - Nexus S Q&A, Help & Troubleshooting

Guys,
I've tried various searches but I can't come up with an answer that works for me.
When attempting a factory/hardware reset one has two choices:
1. Use the software option.
2. Hardware option using button presses.
I'm looking for a procedure to execute option 2. I can get into the bootloader (Vol Up + Power).
Once in the bootloader, I can navigate to the "Recovery" option but once selected my NS doesn't appear to do anything, it just sits there with an "!" inside a triangle and the little android-droid on the screen.
I doesn't move from there no matter how long I leave it and there are no prompts/confirmations.
Once in that state, if I remove the battery and the reboot the phone boots up as if nothing happened...everything is still there, all my accounts still work etc. Basically the actions had no effect.
Does anyone know how to factory reset the device properly? My device non-root btw.
TIA,
Syphon.

I think, for the stock recovery, once you get the ! in the triangle you need to press or hold volume-up and power button again, then it will take you to recovery.

Ah cool.
Thanks for the tip, I will remember that for the next time I need to do it!!

ikon8 said:
I think, for the stock recovery, once you get the ! in the triangle you need to press or hold volume-up and power button again, then it will take you to recovery.
Click to expand...
Click to collapse
On my phone, after 2.3.1, it's power button first, then while holding it, volume up, and only while the box dumping an arrow onto the little android is showing (maybe a second or so). Once the "!" in a triangle is showing, no key combo will get my phone into recovery. Timing is critical. Took me a few tries and a few helpful posts here to get it right.

Oh, also, you can do the ULTIMATE factory reset on this device by doing a "fastboot oem unlock" on the device (then relock it with "fastboot oem lock"). This wipes the sd card as well as the personal data in the rom space.

Awesome, thanks for all the information guys. Much appreciated.

Related

SORRY FOR BAD LANGUAGE...but i really realy realy need help

hi all,
heres the deal. i rooted my defy with superoneclick, it worked great.
heres the problem and what i think is the cause but i need a solution!
PROBLEM: i switch my phone on, it starts normally
motoblur screen
then
T mobile screen
then
the normal swipe unlock
i ulnlock it fine but as soon as i do the wallpaper dissapears/goes black. i cannot access any apps. none of the buttons work (menu,home,return/back,search) but the info bar/ menur bar thing at the top that swipes down works fine and what ever is in it works fine i.e when i plug into usb im able to choose portal and tools and those other 3. but when i just leave my phone on lock then press power button/activate unlock screen. it will show normal background with time and everything looks normal.
the CAUSE ( i think )
i was installing apps and deleting motoblur stuff. but it it was one of those two, i isntalled an app and i deleted a file at the same sort of time. the app installed was some startup app killer or a firewall of some type. or it could have been that i deleted an apk file that had a real short name i think, like blur.apk
PLEASE HELP ME. I need a solution FAST its my first smartphone ever and i paid alot for it. if you need my phone info it was
moto defy android 2.1 uk version but then rooted with super one click
THANK YOU IN ADVANCED FOR ANY HELP
ps i have installed rsd lite and it is recognised by it but thats as far as i know what to do...
Did you get my PM lol saw you in the other forum.
try to do a factory reset on the phone from the recovery menu. if anything, reflash your rom or pick a new one. I had this issue with a few mods/roms/kernals aswel.
sgtagem said:
Did you get my PM lol saw you in the other forum.
try to do a factory reset on the phone from the recovery menu. if anything, reflash your rom or pick a new one. I had this issue with a few mods/roms/kernals aswel.
Click to expand...
Click to collapse
i sent you a pm too. thanks for being so quick to reply. but i dont know how to do that stuff im a noob this is my first androidsmartphone ever but im a very quick learner
all good. For my phone. ( droid incred.) when the phone is off i hold power and the volume up key. then i select recovery using the volume keys. I know the buttons to push are different on some phones so you might neeed to use google to find the right 2 keys to hold down while booting
i currently have it in boot loader mode, it says battery ok, ok to program, transfer mode, usb. and thats all it says. no recovery options at all
Ok, found this in another forum. this is how to get into your boot menu i guess:
The boot menu happends when you press the volume down key and the power button.
When it takes you to the triangle part press the volume up key and the power button this action brings up another menu on which you can reboot and other settings.
the first triangle with exclamation mark inside it with the lil andorid man comes up, but the second menu doesnt, im holding vol down and power to get up this image, the to get second one you say to do vol up and power...i tried it, held it for a while but still no joy
ok, give this a try
"If you swipe the bottom right corner when you see the triangle you will get a menu. From there you can reboot or reset"
Still looking for more
nope sorry still dont work. i really appreciate you spending your time doing this it realy does mean ALOT. thank you i hope the solution isnt far away!
Ok, this is from the t-moble forms:
One suggestion...
Pull the battery.
Hold down the volume down key and press the power button.
Continue to hold the volume down key until you seem something happening on the screen.
This should boot you into recovery mode, you'll see a little green Android stood next to a yellow warning sign.
Press the bottom-right corner of the screen, a menu should appear.
Use the volume keys to scroll up and down.
Scroll to 'Wipe DATA/factory reset' and press 'ok' (bottom-left of screen) - you may need to re-confirm in a sub-menu.
After the wipe completes, scroll to the 'reboot' option and press 'ok'.
If you do that, you completely wipe the handset, same as if you performed a full factory reset on the handset.
Obviously, this will get rid of anything you have on the handset but if your only other option is an exchange, you've nothing to lose really.
http://support.t-mobile.co.uk/discussions/index?page=forums&topic=801038121b7ab9012dee673eff007b6f If you wanted to look. its the 2nd guy down. issue has nothing to do with this but same steps
it says it worked that it did the reset properly but still same original problem.
it says first line....
E:cant open /cache/recovery/command
that is in the recovery mode / reset
do you have a rom that you can try to flash? any rom really just to rule out a rom issue. you can try to find a rom here: http://forum.xda-developers.com/forumdisplay.php?f=855&order=desc&page=1
im going to give it a try ill get back to you to let you know how its going within the next 20 mins, thanks for all your help
here is an option for a factory reset.
1. Turn the power off on the Defy (if it's frozen, pull the battery out & reinsert it)
2.Hold the volume down button
3. Press and hold the button until the device turns on
4. You'll get a menu that allows FASTBOOK, RECOVERY, CLEAR STORAGE, and SIMLOCK
5. Select CLEAR STORAGE, by pressing the Volume Down button
6. Press and release the Power
7. Now just confirm your decision Volume Up for YES, Volume Down for NO
it says on rsd lite . fail flashing process. unable to retrieve initialization values from INI (0x07029);phone connected
isnt working for some reason
that menu...mine says
from top to bottom
Android system recovery <2a>
reboot system now
apply sdcard:update
wipe data/factory reset
wipe cache partition
(then at the bottomit says...)
E:cant open /cache/recovery/command.
but yet it will still go through the process like it is working but it doesnt fix it
Did you try the top option. Android system recovery <2a>
i wish i had that same phone to replicate this problem
im sorry i didnt write it clear enough the top android recovery thing isnt an option, its like the header/title for the program or page its written in red. the options to choose are in blue

[Q] HELP!! Samsung Nexus S Crashed, Cant do anything

Hi
I have a Samsung Nexus S for past 5 months. I recently upgraded to the ICS. Last week, I was listening songs on my phone and all of a sudden out of nowhere the phone re-started.
After couple of minutes, saw a message on screen saying “encryption unsuccessful, you have lost all your data. This phone will now need to rebooted”.
Underneath this message, there was only 1 option of REBOOT NOW. I had to press the button since I had no other option.
After this the phone restarted but never went past the start up animation screen. After couple of days, I gave it another shot and after going past the welcome screen, it gave me the option to register the phone again. But as soon as that screen comes up, I get all these small messages saying, email has stopped, music has stopped, android process has stopped, calendar has stopped................ at this point the phone virtually hangs itself and I can’t do anything.
Can someone please advise what is wrong with my phone and how can I fix it?
Any help would be very much appreciated.
Try this, power the phone off, now press and hold the volume up & power botton at the same time, a menu should appear, now use the volume up/down buttons till "RECOVERY" is highlighted green, now press the power button, the phone will now reboot and in to recovery and show an android on the screen, at this point you need to press and hold the power button then press volume up briefly, a menu should appear, use the volume up/down buttons to highlight "wipe data/factory reset" and press the power button, now use the volume up/down buttons to highlight "Yes -- delete all user data" once this is done select "reboot system now", this process will wipe the phone and put it back to factory settings, it won't delete usb storage though so you may need erase usb storage once you're up and running again.
d.chatten said:
Try this, power the phone off, now press and hold the volume up & power botton at the same time, a menu should appear, now use the volume up/down buttons till "RECOVERY" is highlighted green, now press the power button, the phone will now reboot and in to recovery and show an android on the screen, at this point you need to press and hold the power button then press volume up briefly, a menu should appear, use the volume up/down buttons to highlight "wipe data/factory reset" and press the power button, now use the volume up/down buttons to highlight "Yes -- delete all user data" once this is done select "reboot system now", this process will wipe the phone and put it back to factory settings, it won't delete usb storage though so you may need erase usb storage once you're up and running again.
Click to expand...
Click to collapse
I would wipe cache while you're in there too.
Sent from my Nexus S using xda premium
i tried doing that. i cant get into recovery mode, when I press volume \up and power i get into that screen where it displays all the options such as recovery, bootloader etc etc. I select recovery (I dont see a android exclamation sign instead for a split second I see android and a triangle) and press volume down/up + power button, nothing happens. after some time it reboots and hangs itself at the animation screen..........any suggestions? your help is much appreciated.
puriaditya1234 said:
i tried doing that. i cant get into recovery mode, when I press volume \up and power i get into that screen where it displays all the options such as recovery, bootloader etc etc. I select recovery (I dont see a android exclamation sign instead for a split second I see android and a triangle) and press volume down/up + power button, nothing happens. after some time it reboots and hangs itself at the animation screen..........any suggestions? your help is much appreciated.
Click to expand...
Click to collapse
I think that you have to push clockworkmod recovery image like when you root your device.
Sent from my Nexus S using Tapatalk
is there any 'how to' guide to do that?
puriaditya1234 said:
is there any 'how to' guide to do that?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1007782
Check this thread.
Sent from my Nexus S using Tapatalk
yeah, try using clockwork recovery.
that's much more usfeul than the stock one
i tried doing clockwork recovery, I cant unlock the bootloader, i did all the steps ie installed android drivers, went to command prompt, typed the command, I can see the option of unlocking bootloader on android but when I select yes, it still says locked. I guess I will have to give up on this phone.
puriaditya1234 said:
i tried doing clockwork recovery, I cant unlock the bootloader, i did all the steps ie installed android drivers, went to command prompt, typed the command, I can see the option of unlocking bootloader on android but when I select yes, it still says locked. I guess I will have to give up on this phone.
Click to expand...
Click to collapse
Try using one click root v6 by shabbypenguin. That will work for you. Its what I used and its so easy. Just look for it here on xda
Sent from my Nexus S using xda premium

Cannot boot into recovery!

Hey guys! I just got a One X from AT&T bought on eBay, although I live in Europe.
I managed to unlock the bootloader by changing the CID to 1111111 etc. (how many 1's?) and it worked fine.
I then ran installed ClockworkMod Touch Recovery for the HTC One X through terminal and it was a success.
I rebooted by holding down the power and volume down, and attempted to boot into recovery. I got a white screen with the HTC logo, and red text underneath saying something like "do not use this without HTCs permission" or something of the sort. The phone then turned off.
NOW I'm trying to boot again into the bootloader (I think that's what it's called, but by turning it off and holding the volume down and power key) and it just doesn't work. I've tried a million times, with different variations of holding down the keys. What happens is the light on the touch keys at the bottom flashes a bunch of times, then it boots normally. Everything works on the phone otherwise.
I tried to do it via fastboot/terminal by issuing the command ./fastboot-mac reboot-bootloader but it just says "waiting for device..." even though it's connected.
Anyone had this problem and found a solution?
Recovery
Clockwork recovery is not supported on the evita. Download goo manager and you should be able TWRP from that. And then you can reboot into TWRP.
I think you flashed CWM for the international (Tegra3 quad core) One X. Install TWRP as previous poster recommended.
There is no version of CWM Touch Recovery that is supported for the AT&T One X. You flashed the international version. Fortunately, you can flash TWRP right over it inside Goo Manager.
Be thankful you didn't flash it inside ROM Manager or you could have bricked your phone. I've seen people do it in the past.
ansedve season
Thanks guys, and glad I didn't brick the phone!
I installed Goo Manager and installed OpenRecovery Script, and managed to attempt to go into recovery, but again got the white HTC screen and something about "development purposes only" in red text.
I think I'm really lost on this one, any help would be great, like a link to a tutorial?
in fastboot run this command "fastboot erase cache", then boot into recovery.
DvineLord said:
in fastboot run this command "fastboot erase cache", then boot into recovery.
Click to expand...
Click to collapse
Don't be too concerned with the blah blah in red writing about development version etc. on the boot screen - you get that boot screen when you unlock the bootloader.
mollysue said:
Thanks guys, and glad I didn't brick the phone!
I installed Goo Manager and installed OpenRecovery Script, and managed to attempt to go into recovery, but again got the white HTC screen and something about "development purposes only" in red text.
I think I'm really lost on this one, any help would be great, like a link to a tutorial?
Click to expand...
Click to collapse
What did you do in recovery? Did you flash anything? Does the phone not boot up now?
Thanks guys for all your help. I guess know I technically know what to do to fix things, thanks to you. The only problem that after probably over 100 failed attempts I cannot boot into recovery. I tried all variations of holding the power and volume down button while restarting, rebooting, turning on/off or up/down sideways but it just boots normally every time.
This means I can't use fastboot etc. I guess unlocking the bootloader and voiding the warranty was for nothing
If you know another way to reboot into bootloader other than the hardware buttons method let me know!
Believe it or not, I think you are just performing the button presses incorrectly, if you can't access the bootloader. Bootloader is probably still intact, otherwise the phone would not be working at all.
1) In Settings>Power, make sure "fast boot" is not checked.
2) Then power the phone off fully, but holding the power button until the power menu comes up, and select "Power off". Wait a minute for the phone to power off completely.
3) Hold down the volume down rocker. DO NOT release it until I tell you to later.
4) Press the power button for 3 seconds, then release. DO NOT release the volume down rocker.
5) Once the white bootloader screen shows up, release the volume down rocker.
Alternately, you can do this:
a) With the phone powered on, hold the power button until the capacitive buttons flash (about 5 seconds).
b) The moment the screen goes black, hold down the volume down rocker, (again, DO NOT release it until the bootloader screen comes up) but release the power button.
The timing for this method is a little trickier, if you press the volume down rocker too late, it will boot normally (or safe mode), and too soon, and it just reduces the ringer volume and the phone stays on. But as long as you press and hold volume down the moment the screen goes black, it will work.
---------- Post added at 10:13 AM ---------- Previous post was at 10:11 AM ----------
But also, I would still not recommend trying to boot into recovery until you have installed the TWRP recovery as mentioned previously on this thread, if you have not done so already. There is no CWM Touch Recovery for this phone, so I'm pretty certain you installed in improper recovery on the phone, and recovery will not function at all.
Alternatively, you can go into Goo Manager and select the "Reboot Recovery" option, which should get you into TWRP
Or from command prompt "adb reboot bootloader" so long as you open your prompt from your adb application folder.
Or alternatively skip the middle man: "adb reboot recovery"
I really think your problem lies with your button pressing -- follow instructions on the previous post and you should be home free.
Well I actually eventually managed it! I think the volume button was a bit stuck because it still takes a few tries to boot into bootloader, but eventually I managed it and am in the TWRP menu right now!
I did a little victory dance when it happened. Thanks again!

Rooted Droid Maxx won't boot into recovery...

Hey all,
I have a rooted Droid Maxx. When I press Power and Down Volumn I can get into the AP Fastboot Menu. When I choose any of the options Using Vol down to move me through the options including normal Powerup, Recovery, Factory, Barcode, BP Tools it will only do a normal boot. I'm using vol down to choose an option and Vol up to activate the option. I have been able to get into these various options before, but something has gone south on me....any ideas...and what other info do you need?
Also, on the fastboot screen it states:
Device is locked. Status code: 0
EDIT: Strangely enough, when I move to Barcodes and hit the up Vol button, I can get into barcodes...but on any other options, when I press Vol up, it just does a normal phone boot.
the phone has been acting a little twitchy lately...camera won't function and keeps telling me to restart, now e-mail is starting to do funny stuff....Not happy. One of the posts that I read on trying to get the camera working correctly stated that wiping the Dalvic cache might help and I think I need to get into recovery tools to do that.
Thx
Any help anyone? I need to get into the tools to wipe the phone....
Thx
Slarti77 said:
Hey all,
I have a rooted Droid Maxx. When I press Power and Down Volumn I can get into the AP Fastboot Menu. When I choose any of the options Using Vol down to move me through the options including normal Powerup, Recovery, Factory, Barcode, BP Tools it will only do a normal boot. I'm using vol down to choose an option and Vol up to activate the option. I have been able to get into these various options before, but something has gone south on me....any ideas...and what other info do you need?
Also, on the fastboot screen it states:
Device is locked. Status code: 0
EDIT: Strangely enough, when I move to Barcodes and hit the up Vol button, I can get into barcodes...but on any other options, when I press Vol up, it just does a normal phone boot.
the phone has been acting a little twitchy lately...camera won't function and keeps telling me to restart, now e-mail is starting to do funny stuff....Not happy. One of the posts that I read on trying to get the camera working correctly stated that wiping the Dalvic cache might help and I think I need to get into recovery tools to do that.
Thx
Click to expand...
Click to collapse
Slarti77 said:
Any help anyone? I need to get into the tools to wipe the phone....
Thx
Click to expand...
Click to collapse
It's not just you apparently. I just tried mine to try to use as a home security camera (after loaning it to a friend to use as a temp phone) and it's doing the same thing yours is, can't factory rest and start over so I guess now I'll have to try to unroot and/or reflash bootloader and get it back to "stock" and try formatting after that.

Nexus Soft? brick - multirom - no adb/fastboot possible

Hello,
unfortunately I can not report details but today there was an error not finding a /system partition in TWRP recovery. I tried to re-install the lineage-nightly build (01/24/17) which worked before but after that I could not boot the os anymore.
When I reboot I see the Google screen and then the multirom screen for a short while but neither the internal rom nor the others are booting. I can select the menu option to reboot to the bootloader or enter the bootloader by pressing power and volume keys. But I can see the screen for only one second and quickly try to select options without effect before the phone tries to boot again.
The command line program: "adb wait-for-device can not find the device doesn't detect the phone during that time.
Can somebody help?
Thanks
try flashing factory images through fastboot
Sounds like the phone could have the dreaded power button problem.
Thank you very much for your replies.
The problem is that the fastboot mode only shows up for a very short time. I can select the options with the volume keys but when I want to confirm with the power button, the phone already reboots.
I can also enter the multirom menu and select options on the touchscreen but short after it reboots again.
So maybe it really is a hardware issue, although I find the button presses like before.
This means I have to open and clean if not manipulations at the button are helpful.
Next I will try to boot from multirom menu over otg/usb to save stored data.
Is there another way if that fails?
Thanks again
Thank you audit13! That was it, the power button Problem.
I repeated sliding over the power button for several times and was able to get back the correct function.
Open the phone and gently clean around the power button with pure isopropyl alcohol.. After using the alcohol, firmly press and release the power button several times in a row and then try to boot the phone.
Edit: Glad you got it working:good:

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