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The other day, I hit the power button on my touch pro, and the screen didn't come on. I did a soft reset, and it started working again. Now today, the same thing is happening, but a soft reset isn't helping.
The screen's back light comes on, the LEDs on the buttons come on, and the phone seems to be working fine. I hear all the sounds, including the HTC sound while it is booting, and the new message sound, but the screen stays black. It still recognizes touches, it just doesn't show an image. I want to do a hard reset, and will if I can get it to come one one more time, but its been about a month since I backed up my contact list. Lesson learnt there. I'm afraid it might be a hardware problem since I don't see anything while its booting either.
Anyone know if this is a known hardware issue with the touch pro? The phone is less then 3 months old, and I've been real careful with it. I haven't dropped it from more then 2 feet, and even that was onto carpet. Its the Verizon version if that makes a difference, and I'm running one of the NFSFAN roms. Its not the newest one, but rather the one posted on October 19th. I doubt its the rom, though, as I've been using it for around 2 months with no issues.
EDIT: Ok, I went into the bootloader to see if it was hardware of software. I figured if it was hardware, the screen would be black, and if it was software, it would be the rainbow. Sure enough, the screen stayed black. Hit the reset button, and the screen actually came on! Go figure. Went to do a backup, and the screen literally crapped out on me while I was watching it. Definitely a hardware problem.
similar with Touch HD... kinda
I've been having a similar problem with my Touch HD. The problem is very intermittent though and is sometimes hard to reproduce. The screen and phone will be working fine then once in a while when I push the power button to lock the phone, I'll unlock it and the screen stays black. I know that the phone is still on and even unlocked because pushing the buttons at the bottom makes the phone vibrate. The only consistency in reproducing the problem happens after I do something major on the phone such as making a phone call, browsing the internet, sometimes charging the phone. Other than that, I can sit here and push the power button all day and it'll come on and off with no problems. When the screen does go black I've taken the battery out repeatedly as well as repeatedly rebooted the phone until it comes back on. I've tried doing hard and soft resets to no avail. I've tried deactivating "turn off backlight if device is not used for" and "turn off device if not used for" without any resolve. After this I've even left the screen on (disabled backlight off) to see if it flickers or shows any sign of being faulty and it seems to be fine. I'm currently on Dutty's HD WM 6.5 Leo R5 WWE rom, but this has happened with two other roms (NRG, LIA). Other info include:
OS: 5.2.23016
Manila: 2.519192828.0
Radio: 1.14.25.24
Protocol: 52.64.25.34H
I guess the only consistent software has been my radio. Please help! Any advice would be awesome. I've tried google search and xda search without much help. Thanks
Hi,
I got my HTC HD2 only a couple of weeks ago, and I already got a problem with it
The thing is, that I can't boot it up properly; when pressing the "Turn on/Turn off/hang up"-buttom, it boots by comin' up with the white screen with the green "HTC"-logo in the middle and some system information in the left buttom.
Afterwards the animation with "quietly brilliant" comes up and the Windows logo with the orange background comes up - and then it turns off and boots up again.
I've tried to...
* reset it (not hard reset - I have some contacts that I don't wanna loose).
* charge it up (I can, when the windows-logo appears, see, that the battery's full)
* pull out the battery for several hours
Please help - I'm very sad about that I used tons of money on a device, that now won't work.
Is there any way, where I can solve the problem without loosing all my contacts?
I did it!
Ok, found out that all my contacts were synch'ed with my gmail.
I hard-resetted it, and it works now.
Thanks for your help
Lol well done!
For people that dont have push/exchange contacts etc, always backup using myphone, spb, sprite or other software.
Cant tell you enough how important it is to back up, unless you like loosing everything right?
Greetz.
Boot problem..
Hello there,
I bought my HTC HD2 like 2 months ago, and the first two days it froze like thrice !
Now, suddenly i find it turned off then when i try to boot it up, it get stuck on the white screen with the green "htc" and information in red to the bottom left. It hangs there!
It did later show the following black screen with white text:
"The device is unable to boot because either you have turned off the device incorrectly or tired to install an application from untrusted source. Press Volume Up to reset your decice or press any other button to cancel. This operation will delete all your personal data and restore the device to it's factory settings"
but the thing is, i can't press anything at this stage, nothing happens....
I did try to hardware reset, charge, remove battery and put back, etc..
areej said:
Hello there,
I bought my HTC HD2 like 2 months ago, and the first two days it froze like thrice !
Now, suddenly i find it turned off then when i try to boot it up, it get stuck on the white screen with the green "htc" and information in red to the bottom left. It hangs there!
It did later show the following black screen with white text:
"The device is unable to boot because either you have turned off the device incorrectly or tired to install an application from untrusted source. Press Volume Up to reset your decice or press any other button to cancel. This operation will delete all your personal data and restore the device to it's factory settings"
but the thing is, i can't press anything at this stage, nothing happens....
I did try to hardware reset, charge, remove battery and put back, etc..
Click to expand...
Click to collapse
You tried:
1. With the phone turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then press the END/POWER button shortly and release it.
2. Release the VOLUME UP and VOLUME DOWN buttons.
3. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
If that dont work try flashing a new rom using mtty.
If that still doesnt work I would expect it to be a hardware problem, i would send it back to htc or if without warranty take it to a Phoneshop (or open yourself), probably a wires loose or something.
Thank you for replying... but sadly no, it didn't work
I do have warranty, ill take care of that..
Thank you again.
did hard reset and returned to factory settings. all my installed applications were lost. pity.
All I wanted is to install the @#$%% russian keyboard!
ALWAYS backup first. Simple.
I am having the same issue. Nothing has been installed as far as App's go. This is straight out of the box.
Boot Screen
R 2.10.50.26
G 15.39.50.07U
D 2.13.90963 8G
I have been able to Boot it to the home screen once. But the battery is Low and When I connect it, it locks
Things done -
Hard Reset up+down+end
up
up
Battery pull
Removed SD and SIM and turned on
None have effect
Idea's ?
I have the same issue. Phone Just out of the box I can't start it. It started once but crashed, I removed battery and is gone.
Now it remains frozen with white screen and htc logo.
I tried everything reset, hard reset, all things now is charging the battery for 4 hr. Crappy phone or software.
What to do??
ktod_16 said:
I have the same issue. Phone Just out of the box I can't start it. It started once but crashed, I removed battery and is gone.
Now it remains frozen with white screen and htc logo.
I tried everything reset, hard reset, all things now is charging the battery for 4 hr. Crappy phone or software.
What to do??
Click to expand...
Click to collapse
If its brand new out of the box, id take it back and get a different one. If its second hand, see if you can get into bootloader. If you can you can then flash a stock htc rom, if not its back to the shop.
Dark Ninja said:
You tried:
1. With the phone turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then press the END/POWER button shortly and release it.
2. Release the VOLUME UP and VOLUME DOWN buttons.
3. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
If that dont work try flashing a new rom using mtty.
If that still doesnt work I would expect it to be a hardware problem, i would send it back to htc or if without warranty take it to a Phoneshop (or open yourself), probably a wires loose or something.
Click to expand...
Click to collapse
hey can wires be the reason that hd2 cant boot up.shows green boot logo but no system information at boot and stucks there only tried every thing hard reset,custom rom,stock rom,mitty,sd method rom install..every thing...
i have the same problem But how i can Backup when phone is turned off
Hey all i am really new to this and run into a major problem. I rooted my phone with superoneclick and installed a ROM from SGS tools for my samsung captivate. When it would enter into the recovery screen it would not show the usual options but instead a screen of what looked like a pixelated mess. Once the phone started i went to restore to factory settings and now when the phone starts up I see the AT&T logo then it goes to a black screen where it stays there forever. Did i manage to screw up my phone? any help is greatly appreciated.
ok, I finally turned the phone off and left it overnight. The phone does start and work like it should. The only thing is that once you try to go to the recovery mode and the phone does its thing, I am brought to a screen that is half snowy (like the television when you dont get a certain channel) and the other half with lines of red, green, and blue. From here I cannot tell what is going on when I use the volume key to go up or down. Then with a double click of the power button the phone just restarts normally.
Hey all,
Praying you can help as I'm soooo pissed at AT&T. So my wife's Galaxy S6 is only a 4 months old and for the last 2 months she has been dealing with this issue of her phone just randomly switching between apps and programs. For example her phone will just be sitting on the table and we hear a clicking noise (the same noise like when you text) so I look we look at phone and it's switching between messages, pandora, phone list etc. there is not set of apps/programs it chooses them at random. I tried shutting down some apps and no good. I called AT&T and they had me do a factory reset of the phone, no good. Took it to the store and they sent us to the service center for replacement. But when we got there they said there is water damage to the phone so we are SOL. Now i'm pissed, her phone has never been in water. She works at a hospital and when she comes home, all she does is wipe down the phone with a baby wipe and that's it. I tried to explain to them I understand where they are coming from but this is clearly a software issue. They are refusing to help us. I told them I work in the IT field and again it's clearly software issue or a lemon device, but they are hanging their hats on water damage of course.
So my question to you all, is there some way to roll back the software or to jailbreak it to fix this issue?
Has anyone seen or heard of this before?
Lastly I have this on video happening if anyone wants to see it i can text or email it to you.
Sorry so long....Thanks in advance,
Ryan
Sounds like screen issue whereby a portion of the screen believes it's being interacted with. Factory reset may be a good start. Backup anything you need to first of course!
Settings > Backup and a reset > factory data reset. Failing that it's a hardware fault and the vendor should advise where to get the device looked and and repaired. Good luck!
Sent from my SM-G920F using Tapatalk
jr866gooner said:
Sounds like screen issue whereby a portion of the screen believes it's being interacted with. Factory reset may be a good start. Backup anything you need to first of course!
Settings > Backup and a reset > factory data reset. Failing that it's a hardware fault and the vendor should advise where to get the device looked and and repaired. Good luck!
Sent from my SM-G920F using Tapatalk
Click to expand...
Click to collapse
Thanks for the reply yeah we did that and no go. And like I said above they did tell us to go to the service center and they said cause the phone had water damage (which it was never in or around water) that they won't touch it.
You could try this:
Open the dialpad and dial: *#0*# to start "Testmode".
The test "Touch" will test your screen for touch events, just leave it, and see if something happens without you interacting.
Test "Sub key" will test all the hardware keys. The screen will change color if a key is pressed. Again, just leave it and see if the screen change color by itself.
Use doubletap on back-key to get back to menu.
Let us know the results.
/r0b
ernell said:
You could try this:
Open the dialpad and dial: *#0*# to start "Testmode".
The test "Touch" will test your screen for touch events, just leave it, and see if something happens without you interacting.
Test "Sub key" will test all the hardware keys. The screen will change color if a key is pressed. Again, just leave it and see if the screen change color by itself.
Use doubletap on back-key to get back to menu.
Let us know the results.
/r0b
Click to expand...
Click to collapse
Awesome thanks I will try this tonight when she gets home and will post results!
ernell said:
You could try this:
Open the dialpad and dial: *#0*# to start "Testmode".
The test "Touch" will test your screen for touch events, just leave it, and see if something happens without you interacting.
Test "Sub key" will test all the hardware keys. The screen will change color if a key is pressed. Again, just leave it and see if the screen change color by itself.
Use doubletap on back-key to get back to menu.
Let us know the results.
/r0b
Click to expand...
Click to collapse
Ok I tried what you told me. In "Touch" test the screen is white with a bunch of boxes that form a box with an X in it. I hear the phone clicking back and forth like it does when it's switching between apps/programs, but I do not see them switching on the screen like I normally do. Other than than nothing else happens. If I touch the screen the boxes turn green as I touch them. When I turn all the boxes green it takes me back to the main screen
In "Sub Key" test, the screen turns a mustard color and stays that way. Again I hear the clicking like it is switching between apps/programs but I don't see them I just see the mustard screen. If I hit the back key twice to return to the main menu the screen turns purple and then violet and then takes me back to the main screen
At the main screen, again I hear all the clicking but don't see the apps/programs I just see the main screen that appears after I put in the sequence you gave me.
There are many other options, would any of those help?
Thanks again!!
Ryan
Lastly it seems to happen far more frequently in this mode than when using the phone normally
juda222000 said:
Ok I tried what you told me. In "Touch" test the screen is white with a bunch of boxes that form a box with an X in it. I hear the phone clicking back and forth like it does when it's switching between apps/programs, but I do not see them switching on the screen like I normally do. Other than than nothing else happens. If I touch the screen the boxes turn green as I touch them. When I turn all the boxes green it takes me back to the main screen
In "Sub Key" test, the screen turns a mustard color and stays that way. Again I hear the clicking like it is switching between apps/programs but I don't see them I just see the mustard screen. If I hit the back key twice to return to the main menu the screen turns purple and then violet and then takes me back to the main screen
At the main screen, again I hear all the clicking but don't see the apps/programs I just see the main screen that appears after I put in the sequence you gave me.
There are many other options, would any of those help?
Thanks again!!
Ryan
Lastly it seems to happen far more frequently in this mode than when using the phone normally
Click to expand...
Click to collapse
Mustard color in sub key test means your app switching key (to the left of fingerprint key) is pressed down by itself. If all OK, screen stays black.
/r0b
Sent from my SM-G925F using Tapatalk
ernell said:
Mustard color in sub key test means your app switching key (to the left of fingerprint key) is pressed down by itself. If all OK, screen stays black.
/r0b
Sent from my SM-G925F using Tapatalk
Click to expand...
Click to collapse
OMG awesome!! so now I know what the heck is going on!! thank you sooo much. Now is that something I can get fixed? I had a S4 a few years back and dropped it in water not once but twice. I had to take that phone apart a few times to cover it in rice and to replace a few parts (camera, mic, and antenna). Is this something I can do myself or can take somewhere and have someone do it or am I just SOL?
I would leave it to a pro, but if you feel comfy with disassembly of cellphones and have the right tools, go for it. Let us know how this ends.
/r0b
Sent from my SM-G925F using Tapatalk
Hi everyone, I'm throwing this out there because I've run out of ideas about what has just happened to my U12+ (64gb) today.
I woke up and used my phone as normal, caught up on Twitter and the news, the usual apps etc. nothing untoward. The same routine I've had with my phone for the past 18 months of owning it with zero issues. My handset is stock OS (Android 9) and so not rooted or anything like that. Virtually all the apps I use are standard issue from the Play Store, nothing really "out there" and I have BitDefender installed to look after security. Same setup I've had for over a year. The battery was around 35% so I plugged it into my wall charger while I went off to grab some breakfast. When I returned a couple of hours later the light on the handset was green, I unplugged the charger and attempted to unlock it with my fingerprint.
The phone asked for my PIN, no big deal so I entered it. Black screen. Tapped the power button again, it requested my PIN again, I entered and... black screen. Okay, I was a little bit concerned now. I held down the power button so the haptic buzz occurred, held for 10/20/30 seconds, a minute... nothing, no restart. Tap the power button and it asks me for my PIN again and shows yet another black screen. I held down Power + Volume Down but again, nothing and no restart.
I asked someone to call me, the screen came to life and I could take the call but each time I tried to pull down the system tray in order to try and reach Settings to restart it asked me for my PIN, I entered it = black screen. The call was unaffected.
I removed my SIM + microSD card tray = same deal as above.
The phone is clearly responsive in some way and the screen does display to ask for my PIN but I can't get into it in order to reboot it. Extremely worrying.
Does anyone have any advice? At the moment I am faced with the prospect of simply allowing the battery to run out so the phone shuts down naturally but that is going to take the best part of 2 days.
I'm really disappointed because I was planning another 1-2 years use for this handset as I just bought a 1TB microSD card which has been fine in the phone for weeks so I don't think that's the cause. It is also genuine SanDisk.
Any suggestions or advice? Thanks in advance.
Hello, I hope you have made a backup with google backup recently... This does not happen often on android, but sometimes the system could have a problem. You can try this go the bootloader with the power and volume buttons , after recovery.. after apply a wipe data/ factory reset.. is will make a factory reset of your phone except the sd card. You should by fine after that and profit again.
Thanks, I appreciate your reply.
At the moment I am running the battery down until the handset switches off naturally. When it comes back on I will try to launch the phone normally, if that doesn't work I'll run the battery down again and attempt to reach the bootloader.
My photos are backed up to the cloud, I may lose some text messages but I managed to transfer the majority of my 2FA over to another Android device bar one.
At the end of the day if it's a choice between wiping it or a bricked/unusable handset then I don't really have one. What a pain.
Magimix^ said:
Thanks, I appreciate your reply.
At the moment I am running the battery down until the handset switches off naturally. When it comes back on I will try to launch the phone normally, if that doesn't work I'll run the battery down again and attempt to reach the bootloader.
My photos are backed up to the cloud, I may lose some text messages but I managed to transfer the majority of my 2FA over to another Android device bar one.
At the end of the day if it's a choice between wiping it or a bricked/unusable handset then I don't really have one. What a pain.
Click to expand...
Click to collapse
At the moment I am running the battery down until the handset switches off naturally <----- why that??? Even on a bootloop or a black screen you can reset it hold the buttons power and the volume, you can go on the bootloader.
Max128 said:
At the moment I am running the battery down until the handset switches off naturally <----- why that??? Even on a bootloop or a black screen you can reset it hold the buttons power and the volume, you can go on the bootloader.
Click to expand...
Click to collapse
The first thing I tried to do was hold down the power button or the power button in tandem with the volume buttons but the handset won't restart. I tried loads of times holding it for different amounts of time and... nothing.
Trust me, I tried.
The only way I can get the device to switch off is by draining the battery. I'm almost at 20% so it shouldn't be too much longer.
Well I already got a black screen after flashing a module magisk.. I have holding the power button and the phone have restart no problem, same thing on bootloop. You need to be sure to hold the button correctly.
Max128 said:
You need to be sure to hold the button correctly.
Click to expand...
Click to collapse
Yeah, I'm certain I was holding the buttons correctly. I tried about 20 times using different combinations just to be sure but the device would not restart. The haptic shock buttons are one of my least favourite features of the u12+, it's got to be said.
Anyway, the phone ran out of battery about 15 minutes ago. I left it alone for few minutes and switched it back on. It allowed me back in and the device appears to be fully functional again. I can unlock by thumb print, face or PIN without issue.
Basically, it's fixed. My only concern is I have no idea what caused it or if it will happen again.
Thanks for offering help though, I appreciate it. I'm not sure if this thread can be closed/locked now? I'll look into that.
Cheers.
Yes.. i love the buttons too i never got a problem with this. Great if is fixed! Maybe make a factory reset the next time.
I am wondering if the new flagship have haptic buttons too.. htc will announce it Tuesday.