Hey all,
Praying you can help as I'm soooo pissed at AT&T. So my wife's Galaxy S6 is only a 4 months old and for the last 2 months she has been dealing with this issue of her phone just randomly switching between apps and programs. For example her phone will just be sitting on the table and we hear a clicking noise (the same noise like when you text) so I look we look at phone and it's switching between messages, pandora, phone list etc. there is not set of apps/programs it chooses them at random. I tried shutting down some apps and no good. I called AT&T and they had me do a factory reset of the phone, no good. Took it to the store and they sent us to the service center for replacement. But when we got there they said there is water damage to the phone so we are SOL. Now i'm pissed, her phone has never been in water. She works at a hospital and when she comes home, all she does is wipe down the phone with a baby wipe and that's it. I tried to explain to them I understand where they are coming from but this is clearly a software issue. They are refusing to help us. I told them I work in the IT field and again it's clearly software issue or a lemon device, but they are hanging their hats on water damage of course.
So my question to you all, is there some way to roll back the software or to jailbreak it to fix this issue?
Has anyone seen or heard of this before?
Lastly I have this on video happening if anyone wants to see it i can text or email it to you.
Sorry so long....Thanks in advance,
Ryan
Sounds like screen issue whereby a portion of the screen believes it's being interacted with. Factory reset may be a good start. Backup anything you need to first of course!
Settings > Backup and a reset > factory data reset. Failing that it's a hardware fault and the vendor should advise where to get the device looked and and repaired. Good luck!
Sent from my SM-G920F using Tapatalk
jr866gooner said:
Sounds like screen issue whereby a portion of the screen believes it's being interacted with. Factory reset may be a good start. Backup anything you need to first of course!
Settings > Backup and a reset > factory data reset. Failing that it's a hardware fault and the vendor should advise where to get the device looked and and repaired. Good luck!
Sent from my SM-G920F using Tapatalk
Click to expand...
Click to collapse
Thanks for the reply yeah we did that and no go. And like I said above they did tell us to go to the service center and they said cause the phone had water damage (which it was never in or around water) that they won't touch it.
You could try this:
Open the dialpad and dial: *#0*# to start "Testmode".
The test "Touch" will test your screen for touch events, just leave it, and see if something happens without you interacting.
Test "Sub key" will test all the hardware keys. The screen will change color if a key is pressed. Again, just leave it and see if the screen change color by itself.
Use doubletap on back-key to get back to menu.
Let us know the results.
/r0b
ernell said:
You could try this:
Open the dialpad and dial: *#0*# to start "Testmode".
The test "Touch" will test your screen for touch events, just leave it, and see if something happens without you interacting.
Test "Sub key" will test all the hardware keys. The screen will change color if a key is pressed. Again, just leave it and see if the screen change color by itself.
Use doubletap on back-key to get back to menu.
Let us know the results.
/r0b
Click to expand...
Click to collapse
Awesome thanks I will try this tonight when she gets home and will post results!
ernell said:
You could try this:
Open the dialpad and dial: *#0*# to start "Testmode".
The test "Touch" will test your screen for touch events, just leave it, and see if something happens without you interacting.
Test "Sub key" will test all the hardware keys. The screen will change color if a key is pressed. Again, just leave it and see if the screen change color by itself.
Use doubletap on back-key to get back to menu.
Let us know the results.
/r0b
Click to expand...
Click to collapse
Ok I tried what you told me. In "Touch" test the screen is white with a bunch of boxes that form a box with an X in it. I hear the phone clicking back and forth like it does when it's switching between apps/programs, but I do not see them switching on the screen like I normally do. Other than than nothing else happens. If I touch the screen the boxes turn green as I touch them. When I turn all the boxes green it takes me back to the main screen
In "Sub Key" test, the screen turns a mustard color and stays that way. Again I hear the clicking like it is switching between apps/programs but I don't see them I just see the mustard screen. If I hit the back key twice to return to the main menu the screen turns purple and then violet and then takes me back to the main screen
At the main screen, again I hear all the clicking but don't see the apps/programs I just see the main screen that appears after I put in the sequence you gave me.
There are many other options, would any of those help?
Thanks again!!
Ryan
Lastly it seems to happen far more frequently in this mode than when using the phone normally
juda222000 said:
Ok I tried what you told me. In "Touch" test the screen is white with a bunch of boxes that form a box with an X in it. I hear the phone clicking back and forth like it does when it's switching between apps/programs, but I do not see them switching on the screen like I normally do. Other than than nothing else happens. If I touch the screen the boxes turn green as I touch them. When I turn all the boxes green it takes me back to the main screen
In "Sub Key" test, the screen turns a mustard color and stays that way. Again I hear the clicking like it is switching between apps/programs but I don't see them I just see the mustard screen. If I hit the back key twice to return to the main menu the screen turns purple and then violet and then takes me back to the main screen
At the main screen, again I hear all the clicking but don't see the apps/programs I just see the main screen that appears after I put in the sequence you gave me.
There are many other options, would any of those help?
Thanks again!!
Ryan
Lastly it seems to happen far more frequently in this mode than when using the phone normally
Click to expand...
Click to collapse
Mustard color in sub key test means your app switching key (to the left of fingerprint key) is pressed down by itself. If all OK, screen stays black.
/r0b
Sent from my SM-G925F using Tapatalk
ernell said:
Mustard color in sub key test means your app switching key (to the left of fingerprint key) is pressed down by itself. If all OK, screen stays black.
/r0b
Sent from my SM-G925F using Tapatalk
Click to expand...
Click to collapse
OMG awesome!! so now I know what the heck is going on!! thank you sooo much. Now is that something I can get fixed? I had a S4 a few years back and dropped it in water not once but twice. I had to take that phone apart a few times to cover it in rice and to replace a few parts (camera, mic, and antenna). Is this something I can do myself or can take somewhere and have someone do it or am I just SOL?
I would leave it to a pro, but if you feel comfy with disassembly of cellphones and have the right tools, go for it. Let us know how this ends.
/r0b
Sent from my SM-G925F using Tapatalk
Related
Hello,
I have a very strange problem with my HTC Touch Pro phone.
I'll explain my problem:
When you turn on your phone and you are on the "Home page" (the page where the time is displayed) there is a bar at the bottom of the display.
This bar says Phone and Programs.
When i access my volume control by using the 2 buttons on the left side of the phone a black screen appears with some bars on it to indicate the volume. Note that the black bar with the Phone and Programs buttons is gone!
But the problem is that i can slightly see the Phone and Programs text trough the black screen of the volume control...
The first time i turned on my phone it was clearly visible, but after hard-resetting my phone 3 times it seems to be all gone now.
What could have caused this problem? Are these texts burned into my screen or is my screen sensetive to white letters?
I really dont know what to think about it because it seems very strange to me that it is now gone after 3 hard-resets...
Does anyone know what may have caused this problem?
edit
When i still had the problem i checked out if the text that was visible on the volume screen was the actual text that should stand in the black bar on the bottom, but when i accessed the volume control from the Programs tab (notice that the menu bar then displays "All programs" and "Remove"), but the volume controll still displayed Phone and Programs, so it isn't the actual text that is visible, so it cant be something like a shine-trough or something like that.
Really dont know what to think, at this time 3x hard-resetting the phone helped and the texts aren't visible anymore, but i'm still worried that my screen is over-sensitive or maybe broken or something =\
edit
The text is getting visible again after having my phone on "stand by" for 10 minutes.
Does anyone has a solution or does anyone knows what the problem can be? i would like a awnser today because i could go the the store tomorrow, i may be able to switch it for a new one if the screen is really broken.
Hope someone knows more!
edit
Maybe some of you dont see it on your one Touch pro, but you will if you REALLY look close at the bottom left and right corner in your volume control screen.
Could it have something to do with lazy pixels or something?
edit
It seems to get worse when i have the phone and programs texts on my screen for 10 minutes, and then switch to volume management. Are my pixels lazy or something?
The longer the screen stays on with the Phone and Programs texts on and the icons of the menu etc, the more you see when you turn on volume control.
it just looks like it burns into my screen.
Take care! Maybe it burned into your eyes!
No, serious it cannot burn into your screen.
Only CRT screens can burn it, not TFT.
Hmm ok thats true haha,
But what else can cause such a problem... it is only visible if the phone is off stand by for a few minutes.
I had my phone on stand by the rest of this evening and just turned it on and now it is all gone again. But if i put my phone on the home screen for a few minutes, so with the texts, then its visible again on the volume controll screen
Had the phone on standby the whole night and now the texts are gone again.
They seem to get "burned" in somehow if the phone is off standby for a few minutes, but then when its on standby for a while they are gone again.
Just wanna know if more people have the same problem, or else i could send back my phone to HTC for a repair
johanromijn said:
Take care! Maybe it burned into your eyes!
No, serious it cannot burn into your screen.
Only CRT screens can burn it, not TFT.
Click to expand...
Click to collapse
http://compreviews.about.com/od/monitors/a/LCDBurnIn.htm
Well that seems to be the problem over here...
But when i turned on the phone for the first time there was much more "image burning" on the screen, and at this moment it is all gone ...
Could it be that the screen had to "warm up" or something because the phone is just 2 days old. The longer i used the phone the less the image burning is now.
Do these screens have to warm up or something when you turn on the phone the first time?
They shouldn't... Especially if you bought it locally, I'd take the safe road and return it. I'm not sure if it's exactly what that source describes, but I don't like taking chances with phones as expensive as this.
Hmm ok, thats wierd because the more i used it the less burned in texts are visible.
at this point there is nothing visible on my screen anymore ..
isnt there ANYONE else here that has the same problem or that wants to try it out and leave the phone off standby for some time ?
Someone that has the same problem, or someone who wants to check their phone for the same problem?
I dont know if i should return my phone for a repair..
Problem is getting visibl again,
Have used my phone some time today, but i didnt have it off standby for longer than 1 minute, and still there is a white bar slightly visible on the volume controll screen.
This is definately a problem with the screen right? something like Lazy pixels or something..
Anyone that can help?
btw, its seems that only the white colors get burned in
edit
It only seems to get "Burned" in when i'm in a window with white bars or spaces, and it fades when i have the phone on a black screen for a while..
And it only happens with the HTC Volume app?
no, but its good visible on that screen, its also slightly visible on the home screen etc..
It doesn't only burn in when the phone is off standby, but it also seems to get worse when the phone is ON standby... what i mean is that it doesn't fade away right away when the phone is on standby...
Just went back to the store to get a new phone.
I checked right away if the new phone also has the same problem, and it does...
texts also seem to get burned in for a while on this new phone, but also dissapear when the phone is unused for a while...
Could you guys check your phone's if you have the same problem?
Just use it for a while and check the volume control window if there are images still slightly visible on the screen.
Hope someone can do that for me!
edit.
Could i be SO unlucky that i have had 2 phone's of 1 wrong production serie?
Can anyone please check out their phone for the same problem?
I would like to know if there are more people experiencing this problem so that i dont have to return my phone for the 4th time =)
also i have spotted this problem. but it happened just a few times when the phone was hot (using gps).
Mmm ok, and you had the problem the exact same as me ? visible on the volume control screen etc?
More people having this problem?
Would appriciate it if some more of you could check it out for me
It never happened on my Fuze, I think it might be a bad batch that your store got in. That could be why when you returned it you're seeing the same things, a lot of people with yellow spots in their screen returned theirs and got the same thing in the next one.
I just started having this "bug" yesterday. Basically, what happens (randomly) is that when I press the power button, remove the stylus, or slide the phone open to wake it up I'll be met with a black/blank screen. The backlighting will be on, and the phone is responsive (can receive messages, make calls, sounds/notifications work), but I won't be able to use the screen. If I use the power button to turn the screen back off and wait a few seconds, the screen might start working again. This is completely random and I cannot duplicate it with any guaranteed process, but it seems to be when the phone is waking up from standby. After a soft reset, probably half of the time I'll be met with this same delima, which leads me to believe it's hardware and not completely software.
At the same time the phone is also struggling to re-paint the screen from the change of Landscape-to-Portrait and visa versa. Also opening and closing windows to get back to the today screen also cause a problem. I've disabled TF3D to see if that makes a difference, it doesn't. I have a blank today screen with no plugins to free up the system resources, and am still having this issue.
I'm using JD's Rom (probably around 1.3, it's been running fine with no issues up to this point).
I'm also using S2U2 1.35 (if that makes any difference, haven't had any problems until recently)
The phone has never been dropped, it's in InvisibleShield, and normally sits on my desk charging all day.
This started happening last night for no apparent reason and it's really starting to irratate me.
Any advice is appreciated. Thanks.
Re the black screen:
Sounds like its software related. For example, I sometimes have this if I leave PocketTwit in the foreground and turn off phone. What software did you install yesterday? Also, do you try to press the home key and see if that clears the screen?
After more testing..
After some more fiddling around with the phone I'm about 90% certain it's a hardware issue. I noticed that when I slide the keyboard out if the slide portion is past the number line then the screen will stay on, but not update. I don't know how well I can explain it. If I'm typing and hold the screen to keep it from opening all the way then I can see the letters/words appear (in txt msg/email), but if I let the screen goes and it slides all the way open then the screen will stay on and only show what has already happened, any more typed characters will not appear, but if I move the screen back to the number row then the screen will re-draw and update what has happened.
Is this something that Sprint should fix no questions asked?
lulugirl896 said:
Re the black screen:
Sounds like its software related. For example, I sometimes have this if I leave PocketTwit in the foreground and turn off phone. What software did you install yesterday? Also, do you try to press the home key and see if that clears the screen?
Click to expand...
Click to collapse
The last piece of software I installed was Gyrator 2 on Friday-ish. Thinking that it was the problem, I removed it using MemMaid. I'm going to give the phone a flash tonight and see if it is software related (hoping for the easy fix) but as the post above says, I'm almost certain it's a hardware issue. I just wish I knew how it happened. . . So much for that time putting those InvShld on.
Final Update (this can be closed)
I took it into a Sprint store and they replaced the "flip" on the top for free (I have insurance).
Point of the story/thread, this can be closed, it was a hardware issue, and now it's fixed.
The screen of my OPO went blank, but I believe the phone is still working as it gets notifications, the torch comes on with the "V" from the standby screen, phone wakes from a double tap and the phone rings when called from another phone. But the screen is completely blank, so I cannot reset it because I do not know where to touch the screen.
I have entered a repair ticket with OPO support but they are advertising a wait of at least ten days before any response and I have tried, but cannot hold my breath quite that long. Any help would be greatly appreciated.
Same problem over here, have been using phone for few months without any problems, very carefull with my phone, no drops, moist or whatever, but suddenly this strange blank screen starts to occu. Backlight buttons come on and vibrate but screen stays blank.
I can however reboot my phone by holding the power button until it vibrates, phone will work ok ..... until it happens again.
Try clean flashing whatever ROM you're on and go from there
I think it's referred to as "SOD" which stands for "screen of death" maybe? Or darkness? Lol I dunno search for sod
Sent From Lollipopified Bacon Goodness!
look at my post one the oneplus forum, i'm pretty sure this must be some sort of a software issue
https://forums.oneplus.net/threads/bug-screen-not-turning-on.78141/page-4
Hi all
Just wondered if anyone else has had a BSOD?
Brand new out the box, my Z5 connected and Google instantly downloaded my apps and contacts associated with my account from previous phone (Sammy Galaxy S4). This was OK, but it took a while and was about 70 apps. I rebooted after it was all done, of course, but occasionally I get this damn Black screen where everything is unresponsive (can't upload screenshot yet)
The only way to wake the phone up from this dark coma is to either reboot or switch user to guest then switch back again. Nothing else seems to work. Its probably one little app incompatibility but don't know how I'm going to find it except uninstalling 1 app at a time and testing the phone to see if it reoccurs. Could take ages to figure out.
Anyone suffering from this?
YES
Finally! Someone who seemingly has the same issue as I do!
It seems to happen most often when I hit the home button from snapchat, or some other camera app, but not always. Other details about my issue:
Screen goes black, but is clearly on. Status bar can still be dragged down, notifications can be pressed but do not respond. They can be dismissed.
Home screen, back, and recent apps buttons still respond, but do not do anything EXCEPT once in a while I can get it to go to just my background... no apps, icons, or anything else. At this point, the recent apps button disappears.
Prior to getting the black screen, my phone will not lock. It will turn off the screen when I press the power button, but when I press it again it is already unlocked.
Not sure what's up, or what I can do! Rebooting the phone helps for a little while, but I get it usually once or twice a day. It seems like it happens more on weekends, but that could just be confirmation bias since I used it more.
:crying:
Hmmm...
for me it doesn't seem to be triggered by anything - it just happens. (I don't have snapchat installed)
I've uploaded the screenshot as my profile image, so you can see the back triangle is the only thing that is not blacked out, that and the very top (battery/clock,signal, etc). If I tap the screen bottom right where the square is instead of seeing a list of recent apps the screen will flicker as if the list is scrolling up the screen but it all stays dark. I'm thinking of factory reset then reinstall everything. A PIA but as I have unlimited data it's no biggy.
Thanks for replying, Vargasm, and good luck with solving it. If you find anything out post back!
I have the same issue on my Z5 premium. There is no solution except reboot it. T^T
i have the same problem here. Phone is only a week old and totally stock. Have heard it may be due to a screen protector if you use one. I am loathe to remove mine though.
I've had this phone for maybe a week now and the second screen doesn't work when the main screen is off. I think it's a loose connection because if I press down to the right of the front camera the screen works but as soon as i let off pressure it goes blank again. AT&T will most likely replace it but it makes me a little sad. I'd open it up and and fix it but I don't want to void any warranties
Go to settings and scroll to where it says second screen. Click on second screen and make sure both toggles are switched to on. Hope this helps
JessePatt said:
Go to settings and scroll to where it says second screen. Click on second screen and make sure both toggles are switched to on. Hope this helps
Click to expand...
Click to collapse
I tried it all. I factory reset, toggled the slide bars, and pulled battery. At&t sent me a new one without any questions.
Good deal