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Ok so this has happened every night I have had the Captivate (3 nights), I go to bed at night and in the morning where my signal bar should be I have a circle with a slash through it (no network). When I go to bed I will have like 2-4 bars of service but something must happen and I lose all network functionality. I have to restart the phone which solves the problem but is a serious pain. This also happens sometimes randomly throughout the day.
Any ideas if this is a common problem with all Captivates or if it is a hardware or software issue?
I like this phone and if I can get it to work properly I love it more than my iphone but not getting service is a buzz kill and I will return it. (Bought it unsubsidized for $500 because I couldn't deal with my iphone anymore)
Note: I live in Tampa which generally has good AT&T service and have had no other problems with other phones
Did you turn off the phone and remove the sim card for a few minutes?? According to an at&t rep doing that solves network issues.
The problem I had today was that the phone showed full bars, but I couldn't send a text or make calls. I took the reps advice and it's fine for now.
Well I will give that a try tonight and see how it goes and post back tomorrow with my results. I really love everything. Else about this phone and would be a shame of I had to get rid of it because of silly antenna issues. Thanks for the advice!
Sent from my SAMSUNG-SGH-I897 using XDA App
Are you sure you don't have any power saving apps on that are turning off the radio after a few hours? Did it happen when it was stock with no programs installed? Might try and flash it back to stock and see if that solves the problem.
Otherwise you could always walk into an AT&T store and ask for another one and see if it still happens.
Well last night it did the same thing after removing the sim for about 10 minutes before bed.
And as far as knowing if it did this before I rooted it.....well...I owned the phone for maybe 10 minutes after unboxing it before I rooted it. So I have no idea if it is because it is rooted. I don't have any apps on it for power saving purposes and nothing should be killing the radio. Problem is that it isn't like airport mode is on...its completely out of service and the only way to get service back is to reboot. Turning the radios on and then off again while the phone is on won't work...it must be a reboot.
I will probably end up returning it and trying one more Captivate before I look else where for a new phone. But after seeing this screen it would be hard to look at any other phone twice.
iphone4 would be a good screen alternative
ur antenna issue is unique and a new phone will probably fix it. id get that sim replaced too.
The new iPhone would be ok...but I can't go back to an iPhone. I have had 4 of them (2 first gens) and I am so bored of them. And I know people rave about the iPhones new screen but side by side with this phone I would take the extra screen real estate anyway.
And I did consider getting a new sim card too. I think I will wait until towards the end of my 30 day return policy and trade in for a new one.
Thanks for all the help guys
koppelmanwj said:
Ok so this has happened every night I have had the Captivate (3 nights), I go to bed at night and in the morning where my signal bar should be I have a circle with a slash through it (no network). When I go to bed I will have like 2-4 bars of service but something must happen and I lose all network functionality. I have to restart the phone which solves the problem but is a serious pain. This also happens sometimes randomly throughout the day.
Any ideas if this is a common problem with all Captivates or if it is a hardware or software issue?
I like this phone and if I can get it to work properly I love it more than my iphone but not getting service is a buzz kill and I will return it. (Bought it unsubsidized for $500 because I couldn't deal with my iphone anymore)
Note: I live in Tampa which generally has good AT&T service and have had no other problems with other phones
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Click to collapse
I've had mine since July 18th and had never have this happen...till this morning. When I pulled it off charger I noticed the signal meter what a circle with a slash. Well, I dont get great reception in my apartment so it didnt phase me until I was on my way to work and still didnt have a signal. So, I turned it off and back on and then it had a signal. So I dont know what was up with that. I'll keep an eye on it tomorrow to see if its something thats going to happen regularly.
Hmmm...so I'm not the only one having this problem. Yeah I don't get superb service in my apartment but I have also never really had any other network problems with other phones.
Wonder if there is something that kills the network if you don't have a decent signal for a certain period of time. I just wish it wasn't everyday. On the brightside nobody will wake me up with emails or texts or calls.
Sent from my SAMSUNG-SGH-I897 using XDA App
Whenever phone is laydown i get 0 - 1 bar wifi signal.
If I put one finger between speaker and camera, I get 0-1 wifi signal.
Im getting no wifi signal 30m away.
My laptop and sgs2 gets 2-3 bars.
I got this phone yesterday....
Do I take it to tmobile where I got it from or HTC?
Is this death grip? Dont u have to hold phone landscape to get death grip?
I'm afraid that I'll get no wifi signal if I put case over it.
I'm not even holding the phone. Why they call this death grip?
http://www.youtube.com/watch?v=jp9D_vb_PU4
Took me hours to set this phone and now I need replacement.
Recorded using SGS2
Wtf need ur help here.
Took it to tmobile trying to get replacement and they told me there is nothing wrong with the phone and told me to pay 50 dollar restocking fee. Even tmobile customer service is not helping.
Also one on display had death grip too.
Mine is having really bad issue.
I can't even use wifi.
I've seen people losing 1-2 bars but mine loses all wifi signal.
What can I do.
I'm not paying 50 for replacement. I showed video and they siad nothing is wrong...tmobile hire highschool dropouts? They don't understand full bar to no bar.
One of the customer service told me there is update coming out next Friday.is it true or just another bs
So, you bought the phone from T-Mobile, you call them up saying the wifi doesn't work, and you want a replacement phone, and they say ok but there's a $50 restocking fee? That doesn't make sense.
If they insist on that charge, and you've tried calling several times to different service reps, then I would call HTC. The phone is also covered under the HTC warranty. They should fix or replace it.
The cause of this problem is still up in the air. It could be HW or SW, no one really knows for sure. So, HTC might get it and determine there's no HW fault. If so, then hopefully a SW fix will be out soon.
(I'm assuming you've searched these forums and have tried the enhanced wifi performance setting.)
Tried foil and wifi enhance option.
I'm driving 800 miles to my next duty station and dont have time to deal with this bs. I even told them I'm not happy with tmobile so I want out.
They again asked for 50 restocking fee.
If I cant get replacement, I'm moving to att with my sgs2.
My router is 10m aways and my phone is on 4g network......
Here's a copy of the T-Mobile return/replacement policy:
http://support.t-mobile.com/doc/tm21963.xml?related=y&Referring%20Related%20DocID%20List%20Index#3
This will give you some information to use when talking to them.
The only mention of a restocking fee is if you are returning the phone for a refund, and even then it says "We may charge a restocking fee." If you purchased the phone with a new plan, or as an upgrade then getting a replacement for a defective phone within the 20 day grace period should not incur a restocking fee.
I've had my own issues with them giving me bad information, and can only suggest you call until you reach someone who will do the right thing. I agree it's frustrating, and a seemingly unnecessary hassle, but that's the reality of dealing with them.
Are there phones with no death grip?
Went to 2 tmobile stores and both displayed phone was doing samething.
joon82 said:
Are there phones with no death grip?
Went to 2 tmobile stores and both displayed phone was doing samething.
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Click to collapse
Yes. I had one with no wifi problem. That was before it died completely, but the wifi worked fine. You can also see videos posted on YouTube of the wifi connection not dropping when held in the so-called death grip position.
I'll try to keep this short.
I noticed on Monday, that all of a sudden my phone wouldn't charge with an old mUSB wall charger, I thought nothing of it because it was old and not very well put together. But I plugged it into the 3-month-old Samsung-provided USB cable and it worked half the time, and didn't half the time. If I move it at all it stops charging and reconnects.
Is this common for Samsung's products? (which I will NEVER buy again, better yet, I'll switch to Verizon.)
Is this something where I can send it to ATT or Samsung to get fixed? If not, I'm paying $700 for some unlocked T-mobile phone... and I don't want to.
Naphthoylindole said:
I'll try to keep this short.
I noticed on Monday, that all of a sudden my phone wouldn't charge with an old mUSB wall charger, I thought nothing of it because it was old and not very well put together. But I plugged it into the 3-month-old Samsung-provided USB cable and it worked half the time, and didn't half the time. If I move it at all it stops charging and reconnects.
Is this common for Samsung's products? (which I will NEVER buy again, better yet, I'll switch to Verizon.)
Is this something where I can send it to ATT or Samsung to get fixed? If not, I'm paying $700 for some unlocked T-mobile phone... and I don't want to.
Click to expand...
Click to collapse
Are you positive that it's not the charger itself?
Yes.
The port doesn't even appear physically damaged, so I don't know why it's doing this.
By the way, if I do send it back with they test the water activated dot to see if it wasn't bleached? I had to bleach the battery dot because I had it over a steamy sink and even though it didn't really get water damaged, the dot turned red. AND NO the battery was not in the phone, I removed it for whatever reason. But a $20 battery and a free replacement port is worth it over no new battery and a $600 brick that Samsung labeled water-damaged.
Naphthoylindole said:
I'll try to keep this short.
I noticed on Monday, that all of a sudden my phone wouldn't charge with an old mUSB wall charger, I thought nothing of it because it was old and not very well put together. But I plugged it into the 3-month-old Samsung-provided USB cable and it worked half the time, and didn't half the time. If I move it at all it stops charging and reconnects.
Is this common for Samsung's products? (which I will NEVER buy again, better yet, I'll switch to Verizon.)
Is this something where I can send it to ATT or Samsung to get fixed? If not, I'm paying $700 for some unlocked T-mobile phone... and I don't want to.
Click to expand...
Click to collapse
This is not common for Samsung products. You have a fluke. It happens.
If you don't have an unlimited plan still I would switch to whatever carrier has the best coverage in your area. A.s for Samsung phones, I've been using them since I was a kid and NEVER had problems with them.
I know this probably seems stupid but I ruined my Iphone (thank god it's gone) by leaving it in my bathroom after a shower. It wouldn't charge and the speakers stopped working. You'd be surprised at what steam can do lol but I doubt they would "test" your phone for bleach, they probably just take a quick glance to make sure it's white, let it air out for a night if the sticker smells like bleach and send it in.
Surprisingly once it dries, it just smells like battery chemicals... obviously due to the battery.
All carriers have good coverage in my area, I've only used AT&T because I was raised on it and really haven't had anywhere I don't get service.
Honestly, I'll probably interview some Sprint people and go over to their unlimited everything plan if they have good enough coverage (but I don't think they do).
Aww cute my friend with an unlimited 4G plan has no 4G coverage anywhere he goes to ever. Stupid Sprint. Good phones... and... that's it.
ATT on the other hand, solid 4G for most of my state. Hell, I was in the middle of a huge state park yesterday and I had perfect reception.
Dunno bout verizon, they don't have a data coverage map.
Naphthoylindole said:
Surprisingly once it dries, it just smells like battery chemicals... obviously due to the battery.
All carriers have good coverage in my area, I've only used AT&T because I was raised on it and really haven't had anywhere I don't get service.
Honestly, I'll probably interview some Sprint people and go over to their unlimited everything plan if they have good enough coverage (but I don't think they do).
Aww cute my friend with an unlimited 4G plan has no 4G coverage anywhere he goes to ever. Stupid Sprint. Good phones... and... that's it.
ATT on the other hand, solid 4G for most of my state. Hell, I was in the middle of a huge state park yesterday and I had perfect reception.
Dunno bout verizon, they don't have a data coverage map.
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Click to collapse
Ya I was raised on it too, when I lose my unlimited plan is the day I switch to verizon. And in my area Sprint is pretty decent.
Be careful at the stores, they will tell you anything to get you to sign your soul away for two years. when I went to buy my Infuse, the guy tried to tell me that the HSPA or whatever it is worked just as well as LTE on verizon, lol really?
Generally T-Mobile and Verizon reps seem to be the biggest douchebags. AT&T people are relatively nice and so are Sprint. But I don't care as long as I'm not looking to switch.
So what do I do with my Infuse? It's going to stop working completely soon. AT&T or straight to Samsung?
Naphthoylindole said:
Generally T-Mobile and Verizon reps seem to be the biggest douchebags. AT&T people are relatively nice and so are Sprint. But I don't care as long as I'm not looking to switch.
So what do I do with my Infuse? It's going to stop working completely soon. AT&T or straight to Samsung?
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Click to collapse
If you got it at AT&T I would take it there, IMO Samsung would probly take longer
If you bought your phone new, take it back to where ever you bought it ATT I know covers there phone for the 1st yeah. There are repair centers that you can go into and if they cant see an easy fix there they will same day swap it out, and you leave with a bright shiny new one
I just did!
Alright, I'll wait for it to get bad enough where I can't actually charge it effectively and bring it in, it's declining quickly.
I had this problem to a more serious extent, and i think something about the geometry of the phone's form factor causes the cable to break. Maybe your problem is different, but my phone tore through both the charger that came with it and an hp touchpad microusb charger, the latter lasted less than a couple hours. I am now using an lg xenon wall charger, which, unlike the others, is not a usb sync with an adapter.
Wish i could help, just charge with the device face down and be gentle.
Best of luck,
Gtridr.
I prefer to be right, so correct me if i'm wrong
Derpin on my infuse!
Dude... stop creeping me out.. I was using a xenon wall charger, too.
Any trouble connecting to the pc?
Well only when I'm touching it..
Sorry to bring up such an old thread.
My GF Infuse recently stopped charging out of no where.
She brought it into ATT and they noted that the charging port is corroded...warranty now voided. WTF. The phone has never been in contact with any water or sat in a steamy room.
Quite pathetic.
We all know how all of us want to spend as little money as possible, and have the best speeds and coverage. This is where my idea comes in. I recently switched from Verizon, to TMO. It hasn't been easy. TMO is in the middle, while Verizon is top dog in nationwide coverage (ahead of AT&T and so on) I went onto every carrier website and acted as if I were to build my own plan. I noticed that if you specify that you WANT or HAVE a smartphone, your plan went up regardless of how much data you chose, or minutes and texts. (Doesn't apply as much since talk and text are unlimited)
Here is where my idea comes in.
1. Choose up to as many lines as you need.
2. Choose all basic phones.
3. Get the max amount of data for the carrier you're going to switch to or are on.
4. Change the amount of data you want later on, and so on.
Then, this is where it gets a little confusing. So, bare with me guys!
You would get today's "basic sim". They have changed, but I am taking about a SIM for a flip phone of some sort. I am aware that some phones are sim free, but I know that some that do require some sort of sim card. You somehow ask to get 1,2,3,4,5,6 GB's of data on THAT basic sim. Now, I don't know how you would enable 4G/LTE on there, because it looks like they are incompatible. Somehow, someone could enable 4G on those basic sims, SOMEHOW. Then, cut it depending on what smartphone you want and bam. Save $10-20$ per phone. The fact that the carrier "knows" you're going to want a plan that involves one or more smartphones, bumps up your bill. I honestly don't think basic sims even support 3g, but with this day and technology, anything is possible. Anyone have any kind of idea of what I am saying? :fingers-crossed:
really its a great idea i like it . i appreciate it..................................
So I've been waiting to get internet at my apartment, and have been using my one m8 tethered as home internet (thanks to the help on this forum getting a ROM running on it that lets me use the mobile hotspot).
Its working great. However, i'm at 120GB with 5 days to go. Being that this would be, under most carrier plans, an insane amount of data... I'm wondering if anyone has any experience with this. I definitely haven't seen any throttling or slowdown. Runs PS4 games, streaming, whatever. I was actually at 60GB 5 days into the month and have made a concereted effort to slow down lol, otherwise I might be in the 300-400GB range. That said, it really isn't too bad.
I actually just ordered time warner cable for $40/mo, so I guess I'm moving on anyway. But I'm curious if anyone has been doing this for an extended period and if Verizon ever made a stink.
Someone I know does. He canceled all wired tv, phone, & internet service to his home and has been using his verizon S4 for it all for over a year now. He's on the old unlimited data plan. It is apparently working well for him but he had to get a special wifi card for his PC to use the hotspot from the phone. He uses a wifi capable "smart" bluray player to get all his TV programming from youtube, netflix, and amazon prime. He said it was a learning curve to find all the tv programming he used to watch on cable but he has been able to get it all, albeit, at a later release date then the mainstream networks' prime time debuts.
I do it, but with T-Mobile.
Just one thing though....constant wifi tethering will destroy your phone. Specifically the battery, but all that heat and energy use can't be good for the rest of it either. I ruined 2 batteries on my Galaxy Light in less than a year. Ruined 2 Motorola Razr Maxxes this way too. You don't want to be doing this with a phone like the M8 that is practically impossible to repair.
If you choose to go this route, pick up a cheap (rootable, obviously) phone with a removable battery, like a Galaxy S3 to use as your "home" phone.
The S4 is better then the S3 in that regard because it supports that newer faster LTE (aws?), the wifi hardware is quite a bit more advanced (faster), and the repairs (if ever necessary) are easier. Wifi tether does use a lot of power but you'll be plugged in for that most of the time, especially at home. The circuitry holds up just fine in the S4 as long as you're not aggravating the situation with over-volting / over-clocking.
I had been using my old Droid 4 as a home gateway/router before I got the One working. Perhaps I could just use that as my home router.. it worked well enough but would cut out occasionally (annoying during games... the One doesn't do that). If anything the Droid 4 seemed to have a stronger wifi signal when it worked though... better range, just as fast as the M8.
Do you know how much data your friend goes through?
The Droid 4 does/did get really hot while tethering. To the point I'd usually rest it on a cold can of soda or something while using it, lol. The One doesn't get nearly as hot.
Keep in mind that the power consumption and heat generation of the screen still dwarfs that of the wifi module. While using the phone as a home internet gateway the screen will likely be off most of the time.
I don't know about his data useage quantity but he's almost always got something streaming video of some kind. Its probably not ideal for serious gaming because the signal does drop out from time to time. Toggling airplane mode on and off again reestablishes a full-speed connection pretty quick but it would be disruptive in a game.
well. my signal on the One hasn't dropped and I've been logging a lot of Destiny this month. Sometimes you'll get a little lag but it isn't bad.
Just saw that VZW is hiking unlimited prices $20/mo... wonder if that'll get challenged by the FCC (like throttling etc): http://money.cnn.com/2015/10/08/tec...ted-plan-increase/index.html?iid=hp-stack-dom
I have old UDP and use my phone hotspot to devices it in my motorhome. All was good until 2 months ago when I used 50-60gb and they throttled me since. No 4g at all from home tower. get 4g elsewhere .
How do I approach customer service to get un-throttled? New reports say they are not throttling anymore.
Thanks.
Try cycling airplane mode on/off to reestablish a 4G data connection.
0reo said:
Try cycling airplane mode on/off to reestablish a 4G data connection.
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Click to collapse
Tried that 50 million times. She a no work! Others get 4g at my place not me.
This is my SOLUTION
Verizon 4G LTE Broadband Router With Voice
Works like a charm.
Born<ICs said:
I have old UDP and use my phone hotspot to devices it in my motorhome. All was good until 2 months ago when I used 50-60gb and they throttled me since. No 4g at all from home tower. get 4g elsewhere .
How do I approach customer service to get un-throttled? New reports say they are not throttling anymore.
Thanks.
Click to expand...
Click to collapse
i would just call them and explain your problem as you have here, and leave out the throttle part.
back up your data firs, they will likely have you factory reset at some point.
it could be a problem with your phone, or a problem with the towers in your area. they will determine which.
its very unlikely they are throttling. they wouldnt reduce the 4g signal output on an entire tower to do it, and they are actually prohibited from doing it by the fcc.
bweN diorD said:
i would just call them and explain your problem as you have here, and leave out the throttle part.
back up your data firs, they will likely have you factory reset at some point.
it could be a problem with your phone, or a problem with the towers in your area. they will determine which.
its very unlikely they are throttling. they wouldnt reduce the 4g signal output on an entire tower to do it, and they are actually prohibited from doing it by the fcc.
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Click to collapse
.
Thank you. Ended up swapping Sim then got consistent signal a few days later. No idea what they did on their end. Swapped Sim to 6P and all is good now.
I did this when I was doing my internship. I mainly just streamed Netflix and only hit 256GB that month. There was a time Verizon was throttling my data even though they wouldn't admit it until I eventually got transferred to an engineer . None of their support tiers could answer my questions and kept telling me they didn't have the capability to throttle so the problem is my fault. I somehow eventually talked to an engineer at Verizon and the engineer didn't directly admit it but rather, he implied that they do have that capability and the support techs were lying. One tech blamed "tower service in the area" and another tech blamed the unlocked bootloader on my 2013 Moto X DEV for causing the connectivity issues even though I was running the stock ROM and even restored everything back to stock prior to calling. Hahaha.. The funny thing is that the connection went back to normal directly after that call ended. Weird how that works....