I have the Zune software on my Windows XP computer, and a Zune account set up. When I connect my Samsung Focus to the computer, Zune does not see it as a connected device. I am using the USB cable that came with the phone, and I use that same USB port to connect my iPod without any problem.
Any suggestions?
Not sure if this'll help, but have you created a Live account on your phone, that matches the same one on Zune?
What version of Zune are you running? (Need 4.7) Are you getting audio feedback from XP that a device was connected? Do you see a power plug over the battery icon on your Focus?
My WP7 phone was only trickle charging until I used a different cable. If you just installed Zune 4.7 and the cable checks out... Reboot!
fast1fred said:
Not sure if this'll help, but have you created a Live account on your phone, that matches the same one on Zune?
Click to expand...
Click to collapse
I have a Live account, don't know about creating a Live account on my phone.
I don't have an XP computer myself to test on, but the only time Zune didn't see my Focus was when the focus was stuck (marketplace app crashed) - have you tried power cycling your phone and re-connecting?
gmfeld said:
I have a Live account, don't know about creating a Live account on my phone.
Click to expand...
Click to collapse
I have a Live account on live.com under my name. In the Zune software, my name is the same and then I have a Zune tag, which is different than my live.com login name. I don't have a Zune Pass because I don't want to spend any money on Zune.
I have rebooted my computer and restarted by Focus, and still Zune does not recognize any device connected to the computer even though my Focus is connected and indicates that it is charging, so I know it's connected.
cryptoknight said:
What version of Zune are you running? (Need 4.7) Are you getting audio feedback from XP that a device was connected? Do you see a power plug over the battery icon on your Focus?
My WP7 phone was only trickle charging until I used a different cable. If you just installed Zune 4.7 and the cable checks out... Reboot!
Click to expand...
Click to collapse
I can't find what version of Zune I am running, but I didn't download and install it to my computer until after I bought the Focus, so I assume it must be current. And yes, I do see the power plug over the battery icon, so I know the Focus is connected to the computer and charging, but Zune still doesn't see it as a connected device.
do you have xp sp3?
I think that is a requirement.
Anyways, if so, I would probably uninstall zune and reinstall.
I have xp and it didn't have any problems auto installing the drivers for my hd7 and connecting.
OK, I uninstalled and downloaded Zune again, and it still does not recognize my Focus as being connected.
Is there some setting on the Focus I'm supposed to adjust to allow it to be recognized by Zune?
im having this same problem. my phone was syncing up perfectly yesterday but now zune isn't recognizing my device
I had the same exact problem when I first got my Panther. It may sound silly but have you tried restarting your Focus? My wouldn't connect and once I restarted it, it connected with no problem.
I've tried multiple USB cords, deleting and reinstalling Zune on my desktop, turning my Focus off and on, and still the Zune program does not recognize any device as being connected, even though Windows sees a Windows Phone 7 as being connected and my Focus is getting powered.
Not being able to sync/connect to Zune seems like it will be a big handicap for this phone, so don't know if I will be able to keep it.
OK, it's now working for me. I think the problem was that I was using the extra USB connectors/chargers that I bought at the AT&T store. Just now I connected the Focus using the Samsung cord that came with the Focus, and my computer loaded drivers and Zune recognized the device.
gmfeld said:
OK, it's now working for me. I think the problem was that I was using the extra USB connectors/chargers that I bought at the AT&T store. Just now I connected the Focus using the Samsung cord that came with the Focus, and my computer loaded drivers and Zune recognized the device.
Click to expand...
Click to collapse
that is weird. I rarely use original cords, think I'm using my camera's usb cord right now, and I've never had that problem. I hope samsung hasn't put some proprietary thing in the usb to make it the only one that will work (ala apple)
Same problem here. My Samsung Focus was syncing up fine the last time i connected to Zune. Now it will not recognize the device. My computer recognizes the phone and charges it just fine.
Zune doesn't recognize my WP7 via USB
I've been experiencing this issue now for a couple of weeks. I have hard reset it, reformatted it, and reboot every associated PC, and even tried different cables. Its as if the USB driver stored on the device has been deleted or corrupted. As with other users, my phone will charge when connected to the PC via USB, but Zune doesn't see it, and device manager doesn't see it anymore either. I even tried uninstalling the driver entry for it on one PC under device manager, in hopes that would force it to reinstall the correct driver, but no luck. Now it just doesn't exist.
I stopped in at an ATT store today and they don't even have a Zune workstation set up to test WP7 phones. Go figure.
gmfeld said:
I have the Zune software on my Windows XP computer, and a Zune account set up. When I connect my Samsung Focus to the computer, Zune does not see it as a connected device. I am using the USB cable that came with the phone, and I use that same USB port to connect my iPod without any problem.
Any suggestions?
Click to expand...
Click to collapse
Hi All,
maybe this can help you ...
Launch your Samsung Focus’ dialer, and key-in ##634#. Press the call button, and you will reach the phone’s Diagnosis menu. Using that, enter *#7284# and a dialog box will appear, presenting you with the option to change the setting for USB (Zune to modem or ‘Modem, USB dialog’)
thank me if it worked
alexdil said:
Hi All,
maybe this can help you ...
Launch your Samsung Focus’ dialer, and key-in ##634#. Press the call button, and you will reach the phone’s Diagnosis menu. Using that, enter *#7284# and a dialog box will appear, presenting you with the option to change the setting for USB (Zune to modem or ‘Modem, USB dialog’)
thank me if it worked
Click to expand...
Click to collapse
I have been trying this but for some reason I dont get a grey screen. Is there any other way?
UPDATE: So I got the dialog box, but I am still not able to connect. It would seem that the drivers are not recognized. i tried almost every file outhere, no luck. Any other suggestions? am on Windows 7 x64
I just realized that when i do the change above and it prompt for the reboot, after the reboot I check it and it goes back to zune. Should I be doing something else
Well I am having the same problem with my LG Optimus Quantum.
Using the factory USB cable, newest version of zune, etc etc. I have had my phone since launch, but yesterday bought my wife the same phone and hers DOES get recognized by zune. This is seriously pissing me off.
ADD: The PC itself seems to be recognizing the phone, as I have the "Your Device is ready to use" window, with ready to use beside USB Composite Device, LG LG-C900B, and Windows Phone USB
I am perplexed.
2nd ADD: SOLVED. I had to do a hard reset, which sucks because I had pictures on the phone but couldn't sync to save them, and the skydrive option was messing up too. But it is now being recognized by zune at least.
Related
So I got my shiny new LG Incite at Best Buy yesterday. I knew I was getting it a while ago, so I downloaded a bunch of games and apps to load it up with as soon as possible. I get home from the store, play around with it and let it charge for a while, then I try to connect it to my computer (After installing ActiveSync 4.5 from the included disk, as well as both of the USB drivers on the disk). Windows comes up with that "found new hardware" stuff and asks where to look for the driver to install. I tell it to look on the CD, as well as the directories where the USB drivers from the disk were installed. It looks like it's working at first, but then I get this error:
(Error: "The data is invalid.")
Then it gives me the message balloon about how there was an error during installation and my new hardware may not work properly, etc. Now when I go to Device Manager, a number of things showed up with that little yellow exclamation point that I'm pretty sure were not there before, but I could be wrong:
- IEEE 1394 Bus host controllers: VIA OHCI Compliant IEEE 1394 Host Controller
- Network Adapters: Unknown device, WAN miniport (L2TP), WAN miniport (Network Monitor), and Windows Mobile-based Device
- Ports (COM & LPT): Communications Port (COM1)
So I tried reinstalling the drivers from a link I found in a thread on these boards (after clicking uninstall for "Windows Mobile-based Device" and having it tell me that the device is necessary to boot up the computer), but the same thing keeps happening. I also tried having ActiveSync scan for devices, but it never finds anything (Just says that USB is "available").
Please help, I really want to start putting pictures, music, and all that good stuff on my brand new phone
(btw, I'm pretty sure the problem is with the software/drivers on the computer, because when I plug in the USB cable the phone starts to charge. Other than that, nothing happens on the phone.)
If at all possible, I would try using the phone with another computer. For quite some time I was only able to sync data with my laptop and not my desktop, so I knew it was a software issue and not the phone itself.
would say it's down to
dead activesync install and no uninstalling it is not enough one have
to remove all traces of it in registry too
and it could also be an issue with usb drviers for the motherboard
chad.pflughaupt said:
If at all possible, I would try using the phone with another computer. For quite some time I was only able to sync data with my laptop and not my desktop, so I knew it was a software issue and not the phone itself.
Click to expand...
Click to collapse
Well, I'm not going to have another computer until September at least, so I really want to get it working on this computer, but I guess I could test it out on a friend's pc to see if my computer is the problem.
Rudegar said:
would say it's down to
dead activesync install and no uninstalling it is not enough one have
to remove all traces of it in registry too
and it could also be an issue with usb drviers for the motherboard
Click to expand...
Click to collapse
Know of any links or tutorials that would tell me all of the registry entries I'd have to remove?
(Sorry for the double post, but no one was replying...)
So I found my bluetooth adapter for my PC, and after I installed the proper software I could connect to my phone no problem. After that, I just used the bluetooth adapter's software to transfer files to my phone via FTP. (ActiveSync still just sat there, even when I set my phone to sync with bluetooth instead of USB, and I allowed wireless connections in ActiveSync)
So I'm glad I can finally transfer files, but I still want to get USB working. No one has any ideas at all?
(Triple post... sorry)
Ok, something happened to the bluetooth drivers and software now. I turned my computer off for the night after using bluetooth to transfer files to my phone, but when I turned on my pc today and clicked the shortcut to start the bluetooth software, I got a message saying that the program the shortcut was linking to no longer existed. Sure enough, the folder was gone from my Program Files directory. Now, every time I try to reinstall it, I get an error 183 that installation was interrupted.
So now I'm back to having no means of transferring files to my phone.
Please, any suggestions at all will be helpful to me at this point. I'm at my wits end!
Any progress on this?
I have a similar problem. I think usb sync worked on my laptop at one point, but hasn't for at least a week.
I was able to fix the problem at least temporarily by disconnecting the device, deleting it from ActiveSync and reconnecting. ActiveSync happily added it back and resynced everything. Now I can install the new Xcite ROM.
Still nothing...
Now my computer doesn't do anything at all when I plug my phone in, not even make a noise or ask about drivers. My phone, however, still recognizes that it's plugged in.
At least I got bluetooth working again, but still, USB would be nice.
It's hard to believe that out of every member on this forum, no one has even the slightest idea of where to start...
Menu - settings - connections - USB to PC.
Uncheck Enable advanced ...
OK TO ALL AND READY
Hey there,
I'm having issues trying to sync my phone with my computer. When I connect my phone, nothing happens, Zune doesn't launch, and when I open it, it doesn't show my device as connected. I've tried everything I can think of, different USB ports, rebooting both the phone and my pc. I'm running windows 7 64 bit, and it was working before. Anyone know what's going on?
Thanks for the help!
p.s. I tried uninstalling the drivers for the device, and upon reinstall my computer said it was installing drivers for "Microsoft USB Sync" thought that was weird...
try making it forget your device (don't have your phone plugged in). to do this, click on the phone icon in the bottom left of zune, click view sync options, and then on that screen click forget device.
after this, try and connect it again.
Didn't work, i plug my phone in, and Zune still says I have no device connected
does your computer make it's sound when you connect the phone (device detected sound)? if not, you might need to reset your phone (settings > about > reset phone). if yes, does it show the eject icon in the notification area (system tray)?
yes, it makes the sound, and yes it shows the eject icon... this is very odd
I had this problem too. When i went to the Device Manager, it showed unknown device when i plugged my phone in using the USB cable.
Here is what I did (Windows 7). If you see an unknown device, right click it and select Update Driver Software. Click Browse my computer for driver software, then click Let me pick from a list of device drivers on my computer. Then click on the Have Disk button, then browse to C:\Program Files\Zune\Drivers\Zune and select WMZuneSerUSB.inf. Then select Windows Phone 7. Hit Next and you should now see your Unknown Device show up as either Windows Phone or the name of your phone under Portable Devices in the Device Manager.
Actually, I forget if it is WMZuneSerUSB.inf or Zune.inf, so you'll need to try both.
Hope this helps.
superscientifical said:
I had this problem too. When i went to the Device Manager, it showed unknown device when i plugged my phone in using the USB cable.
Here is what I did (Windows 7). If you see an unknown device, right click it and select Update Driver Software. Click Browse my computer for driver software, then click Let me pick from a list of device drivers on my computer. Then click on the Have Disk button, then browse to C:\Program Files\Zune\Drivers\Zune and select WMZuneSerUSB.inf. Then select Windows Phone 7. Hit Next and you should now see your Unknown Device show up as either Windows Phone or the name of your phone under Portable Devices in the Device Manager.
Actually, I forget if it is WMZuneSerUSB.inf or Zune.inf, so you'll need to try both.
Hope this helps.
Click to expand...
Click to collapse
I can't seem to be able to get past selecting the .inf file, every time i try, it says the folder does not contain a compatible software driver. Doesn't work with either .inf file....
A Dustman said:
Hey there,
I'm having issues trying to sync my phone with my computer. When I connect my phone, nothing happens, Zune doesn't launch, and when I open it, it doesn't show my device as connected. I've tried everything I can think of, different USB ports, rebooting both the phone and my pc. I'm running windows 7 64 bit, and it was working before. Anyone know what's going on?
Thanks for the help!
p.s. I tried uninstalling the drivers for the device, and upon reinstall my computer said it was installing drivers for "Microsoft USB Sync" thought that was weird...
Click to expand...
Click to collapse
I had this problem with my Samsung Focus.
Try using the cable that came with the phone, not another one...
That is what worked for me..
Nothing seems to be working, I may have to reset my phone, which i was hoping to avoid...
Did you perhaps use the hidden Tethering feature? If so, then change that option back to "Zune sync" and you're done. It is not possible to use your phone for Zune sync and tethering at the same time, for now.
Heathcliff74 said:
Did you perhaps use the hidden Tethering feature? If so, then change that option back to "Zune sync" and you're done. It is not possible to use your phone for Zune sync and tethering at the same time, for now.
Click to expand...
Click to collapse
Now that you mention it, I can't remember if I did that on this phone, or my last optimus that had to be returned. What exactly do I need to do to change that back? I totally forget the process...
A Dustman said:
Now that you mention it, I can't remember if I did that on this phone, or my last optimus that had to be returned. What exactly do I need to do to change that back? I totally forget the process...
Click to expand...
Click to collapse
Dial ##634# to go to "Diagnostic mode"
Then enter *#7284# to go to "Micro USB Test"
You then have 3 options to choose: "Zune Sync" (default), "Modem, Tethered Call" and "Modem, USB Diag". Change it back to "Zune Sync" and you'll be able to connect with Zune on your PC.
Anyone else having this problem? Zune doesn't recognize my WP7 phone on a laptop with Win 7 x64, but same phone+cable works on a laptop with WinXP
The Win 7x64 laptop does connect to the phone - I tried the above tethering change and was able to pull files from my WP7 storage - but when I switch it back to Zune synch it doesn't work.
Heathcliff74 said:
Dial ##634# to go to "Diagnostic mode"
Then enter *#7284# to go to "Micro USB Test"
You then have 3 options to choose: "Zune Sync" (default), "Modem, Tethered Call" and "Modem, USB Diag". Change it back to "Zune Sync" and you'll be able to connect with Zune on your PC.
Click to expand...
Click to collapse
Is this specific to Samsung models? I can't get to the micro USB test on my lg optimus
EDIT: Problem solved, I had to switch back to MS COMPOSITE, and now it works fine.
Hmm yeah I have this issue on my HD7 with my PC running Win7 x64.
The phone connects fine on both ends (sound on both, phone charging, shows up in Device Manager as HTC HD7), but the desktop Zune software often does not show it as being connected. Restarting the phone and PC generally doesn't help-- just have to wait a few days until they start syncing again.
The sync setup seems really flaky (like the earlier days of ActiveSync).
amb9800 said:
Hmm yeah I have this issue on my HD7 with my PC running Win7 x64.
The phone connects fine on both ends (sound on both, phone charging, shows up in Device Manager as HTC HD7), but the desktop Zune software often does not show it as being connected. Restarting the phone and PC generally doesn't help-- just have to wait a few days until they start syncing again.
The sync setup seems really flaky (like the earlier days of ActiveSync).
Click to expand...
Click to collapse
i have the same problem...
Are you using virtualisation software? It's USB arbitrator modules for forwarding devices might have messed up things. This happened over here before with VirtualBox.
Exact same problem with Win7 Ultimate x64. Device manager saw my phone but zune would not.
I did the steps above to change my phone to usb tether, rebooted, then back to zune zync, rebooted, and now the zune sees my phone.
Thanks for the help.
Hi all, Ive had my captivate for about a week now and have been playing with it, I've been all over the web trying to figure out why I can't sync it with my pc Ive tried both my laptop with windows 7 and my desktop running XP. Nothing will work ive downloaded the drivers from Samsung's site and kies and kies mini with no luck. No matter what i do it says device not recognized windows has stopped the device and nothing shows up on the phones screen it just shows its charging, I'm guessing its something I'm doing but i just don't know what. Once I had so much trouble I connected a Samsung flight to my PC that's running XP and it worked just fine. Can anyone help me out i want to root the captivate so i can get take off all this att crap!!!
Did you mount the phone after plugging it into your computer? You should pull down the notification bar and it should give you the option to copy files to/from computer.
Also, set you usb settings to mass storage. It's in settings...can't remember where on stock.
Sent from my SGH-I897 using XDA App
Yes I have put the phone in all the different usb settings debugging,media player, mass storage, ask on connection, kies. When I plug it in the only thing that changes on the phone screen is its showing its charging it doesn't give me any option to mount. The same cable will connect my old Flight phone and that phone transfers files just fine. This really has me stumped.
You downloaded and installed drivers from this site? http://www.samsung.com/us/support/downloads/SGH-I897ZKAATT
This may sound random and stupid but are you plugging into a USB that is directly connected to the motherboard (back of the computer)? If you're on a laptop there is no way to test this...basically, there was some issues before of people not having their computer recognize their phone and the issue was too low of power from the USB.
Hopefully someone else can chime in as well. I'm pretty new to this too so I can only think of fairly basic things.
Did installing Mango break the wireless sync for anyone else? I am running Windows 7 x64 and the pre-release Zune software. After the Mango update, I get a "WindowsPhone" device showing my my device manager when the phone is trying to sync wirelessly but it never installs the driver. It searches for it but never finds anything.
Anyone have any suggestions?
Yes, broke for me also. Running Win 7 x64 Ultimate.
I'm running Win 7 x64 Professional. What phone are you using? I'm on a Verizon HTC Trophy. It doesn't seem like this is a very widespread problem so I'm trying to gather all the variables so we can narrow down the problem.
just tested this on LG Quantum. Works, but only after I disabled wireless and re-enabled it after I went into settings to setup wireless sync. Also, pay attention to the following points shamelessly copied from the MS site:
Your phone and PC are both connected to your home Wi-Fi network. Note that wireless sync is not supported on workplace Wi-Fi networks.
Your phone battery has at least a medium-level charge ( Battery icon at medium-level) and your phone is connected to an AC power adapter (that is, your phone must be connected to the wall charger and not connected to your computer).
You're not interacting with your phone. For example, you're not touching things on the screen, the backlight is off, and music and videos aren't playing (it's OK if a song or video is paused).
It might take up to 15 minutes for wireless sync to start, and there is no way to manually force it to occur.
Click to expand...
Click to collapse
derausgewanderte said:
just tested this on LG Quantum. Works, but only after I disabled wireless and re-enabled it after I went into settings to setup wireless sync. Also, pay attention to the following points shamelessly copied from the MS site:
Click to expand...
Click to collapse
I tried that with no luck. I don't think it's a problem with the phone, because the phone properly connects to the computer after it's plugged in. The problem seems to be that the computer stopped knowing what to do with it. I attached a picture showing what happens.
I'm going to try reinstalling the Zune software and hope that puts some missing driver back in place.
Reinstalling Zune got me closer it seems. It now says "Zune Wireless" but instead of missing drivers, it simply says that the device cannot start. (See attached screen shot)
ken52787 said:
Reinstalling Zune got me closer it seems. It now says "Zune Wireless" but instead of missing drivers, it simply says that the device cannot start. (See attached screen shot)
Click to expand...
Click to collapse
hmm, when I got the driver installation notice, drivers were installed without a problem. I think you found the problem. Maybe a registry setting that got hosed?
Hello all. I have a problem that is not unique, but I cannot for the life of me seem to fix it.
My S6 will not stay connected to my PC so I can transfer files, use Kies, SmartSwitch, or anything. Sometimes I hear the Windows notification that it's plugged in, but even when I do, it goes back and forth between being recognized and not. Most of the time it doesn't even show up in Device Manager.
I'm currently running Windows 10, but it did the same thing on Windows 8.1.
I have downloaded the Samsung USB drivers as well as allowed Kies and SmartSwitch to install them.
Thinking my Windows 10 being upgraded from 8.1 without a full wipe carried over whatever problem was in 8.1, I did a full wipe of my PC and reloaded Windows 10 clean. That also didn't help. Note: when I first installed Windows 10 clean, my PC didn't recognize my phone at all. It just acted like a charger. After I installed the Samsung USB drivers, it started making the 'connecting' and 'disconnecting' sounds. Also, the most I got Windows to recognize my phone was for about 5 seconds, and that was right after turning off USB debugging. But with it on or off, it still won't stay connected.
And yes, I've made sure (when the phone has connected for a second or two) that it was on MTP. But... I've tried the camera mode as well.
This makes it not only impossible to move files easily between my phone and PC, but also to use Odin.
I've read many posts where people have this problem, but everyone just tells them to go download the Samsung USB driver, and after having done so three different ways, I can say it doesn't work for me.
Anyone who could solve this for me... well... I'd be willing to donate a bit of money to the cause of your choosing, including yourself.
No one else has experienced this or is willing to shed some light on this?
When I had that issue with my nexus 7 I switched out the USB cable for a different one. Seems to have improved.
wvcadle said:
Hello all. I have a problem that is not unique, but I cannot for the life of me seem to fix it.
My S6 will not stay connected to my PC so I can transfer files, use Kies, SmartSwitch, or anything. Sometimes I hear the Windows notification that it's plugged in, but even when I do, it goes back and forth between being recognized and not. Most of the time it doesn't even show up in Device Manager.
I'm currently running Windows 10, but it did the same thing on Windows 8.1.
I have downloaded the Samsung USB drivers as well as allowed Kies and SmartSwitch to install them.
Thinking my Windows 10 being upgraded from 8.1 without a full wipe carried over whatever problem was in 8.1, I did a full wipe of my PC and reloaded Windows 10 clean. That also didn't help. Note: when I first installed Windows 10 clean, my PC didn't recognize my phone at all. It just acted like a charger. After I installed the Samsung USB drivers, it started making the 'connecting' and 'disconnecting' sounds. Also, the most I got Windows to recognize my phone was for about 5 seconds, and that was right after turning off USB debugging. But with it on or off, it still won't stay connected.
And yes, I've made sure (when the phone has connected for a second or two) that it was on MTP. But... I've tried the camera mode as well.
This makes it not only impossible to move files easily between my phone and PC, but also to use Odin.
I've read many posts where people have this problem, but everyone just tells them to go download the Samsung USB driver, and after having done so three different ways, I can say it doesn't work for me.
Anyone who could solve this for me... well... I'd be willing to donate a bit of money to the cause of your choosing, including yourself.
Click to expand...
Click to collapse
Try downgrading to windows 7. Before you connect your phone to the computer install necessary drivers, samsung driver and kies. Use USB 3.0.
SBColasito said:
Try downgrading to windows 7. Before you connect your phone to the computer install necessary drivers, samsung driver and kies. Use USB 3.0.
Click to expand...
Click to collapse
Yeah, I'm definitely not going to downgrade to Win7. That would be 2 Windows versions ago for me. I've installed every driver available, from Samsung's (with and without Kies) to Google's universal Android USB drivers, and none have worked. I've also tried USB 3.0 and 2.0 ports (I have both on my laptop).
wvcadle said:
Yeah, I'm definitely not going to downgrade to Win7. That would be 2 Windows versions ago for me. I've installed every driver available, from Samsung's (with and without Kies) to Google's universal Android USB drivers, and none have worked. I've also tried USB 3.0 and 2.0 ports (I have both on my laptop).
Click to expand...
Click to collapse
Install kies. My computer didnt recognize my phone until I installed kies including every feature on kies.
SBColasito said:
Install kies. My computer didnt recognize my phone until I installed kies including every feature on kies.
Click to expand...
Click to collapse
Are you reading my posts? I stated in both that I've installed Kies and still couldn't get it to stay connected.
wvcadle said:
Hello all. I have a problem that is not unique, but I cannot for the life of me seem to fix it.
My S6 will not stay connected to my PC so I can transfer files, use Kies, SmartSwitch, or anything. Sometimes I hear the Windows notification that it's plugged in, but even when I do, it goes back and forth between being recognized and not. Most of the time it doesn't even show up in Device Manager.
I'm currently running Windows 10, but it did the same thing on Windows 8.1.
I have downloaded the Samsung USB drivers as well as allowed Kies and SmartSwitch to install them.
Thinking my Windows 10 being upgraded from 8.1 without a full wipe carried over whatever problem was in 8.1, I did a full wipe of my PC and reloaded Windows 10 clean. That also didn't help. Note: when I first installed Windows 10 clean, my PC didn't recognize my phone at all. It just acted like a charger. After I installed the Samsung USB drivers, it started making the 'connecting' and 'disconnecting' sounds. Also, the most I got Windows to recognize my phone was for about 5 seconds, and that was right after turning off USB debugging. But with it on or off, it still won't stay connected.
And yes, I've made sure (when the phone has connected for a second or two) that it was on MTP. But... I've tried the camera mode as well.
This makes it not only impossible to move files easily between my phone and PC, but also to use Odin.
I've read many posts where people have this problem, but everyone just tells them to go download the Samsung USB driver, and after having done so three different ways, I can say it doesn't work for me.
Anyone who could solve this for me... well... I'd be willing to donate a bit of money to the cause of your choosing, including yourself.
Click to expand...
Click to collapse
Hey, did you try connecting other usb devices to your pc to see if they connect? furthermore, you should also try to connect your phone to another pc to check if there is a USB port problem with your PC/Phone
For me the standard USB cable gives this problem, with another cable it works perfectly. So try another cable
Sent from my SM-G920F using XDA Free mobile app
Hi, everybody.
May you help me, please? My S6 SM-G920F, also is not recognised by windows 7. Smart Switch say S6 dont connect in emergency mode. I supose they means "emergency calls only", is that? I had bought the phone locked to O2 but I live in Portugal and I have no valid O2 SIM card. I bought an unlock SRS by TomMobile because I dont knew that needs a USB cable connection. What can I do, please?
Thanks in advance. AS
SBColasito said:
Install kies. My computer didnt recognize my phone until I installed kies including every feature on kies.
Click to expand...
Click to collapse
wvcadle said:
Hello all. I have a problem that is not unique, but I cannot for the life of me seem to fix it.
My S6 will not stay connected to my PC so I can transfer files, use Kies, SmartSwitch, or anything. Sometimes I hear the Windows notification that it's plugged in, but even when I do, it goes back and forth between being recognized and not. Most of the time it doesn't even show up in Device Manager.
I'm currently running Windows 10, but it did the same thing on Windows 8.1.
I have downloaded the Samsung USB drivers as well as allowed Kies and SmartSwitch to install them.
Thinking my Windows 10 being upgraded from 8.1 without a full wipe carried over whatever problem was in 8.1, I did a full wipe of my PC and reloaded Windows 10 clean. That also didn't help. Note: when I first installed Windows 10 clean, my PC didn't recognize my phone at all. It just acted like a charger. After I installed the Samsung USB drivers, it started making the 'connecting' and 'disconnecting' sounds. Also, the most I got Windows to recognize my phone was for about 5 seconds, and that was right after turning off USB debugging. But with it on or off, it still won't stay connected.
And yes, I've made sure (when the phone has connected for a second or two) that it was on MTP. But... I've tried the camera mode as well.
This makes it not only impossible to move files easily between my phone and PC, but also to use Odin.
I've read many posts where people have this problem, but everyone just tells them to go download the Samsung USB driver, and after having done so three different ways, I can say it doesn't work for me.
Anyone who could solve this for me... well... I'd be willing to donate a bit of money to the cause of your choosing, including yourself.
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hi dear .you still facing this problem or you been able to resolve this issue... i am facing exactly same problem on s6 edge..... try many thinks but no success...
very slow charging
not connected to computer
not connect with odin in download mode
not connecting on ADB mode
reactivation lock also not removed from phone...
not accepting any code from dial pad
.....................
plz help me if someone have soloution of this.......
iphone and Samsung S6 same issues
Hello wvcadle,
I have the same issue and it is quite frustrating. Did you find a solution? As some additional info for you. My i-phone was doing the same thing on my computer. I thought it was the phone and I upgraded to a Samsung S6. It does the same thing as the I-phone, what you described and it works fine with other PCs. SO must be computer related. My bet is windows and my IT recommend a full wipe and reinstall of windows. We run Windows 7 Professional.
wvcadle said:
Hello all. I have a problem that is not unique, but I cannot for the life of me seem to fix it.
My S6 will not stay connected to my PC so I can transfer files, use Kies, SmartSwitch, or anything. Sometimes I hear the Windows notification that it's plugged in, but even when I do, it goes back and forth between being recognized and not. Most of the time it doesn't even show up in Device Manager.
I'm currently running Windows 10, but it did the same thing on Windows 8.1.
I have downloaded the Samsung USB drivers as well as allowed Kies and SmartSwitch to install them.
Thinking my Windows 10 being upgraded from 8.1 without a full wipe carried over whatever problem was in 8.1, I did a full wipe of my PC and reloaded Windows 10 clean. That also didn't help. Note: when I first installed Windows 10 clean, my PC didn't recognize my phone at all. It just acted like a charger. After I installed the Samsung USB drivers, it started making the 'connecting' and 'disconnecting' sounds. Also, the most I got Windows to recognize my phone was for about 5 seconds, and that was right after turning off USB debugging. But with it on or off, it still won't stay connected.
And yes, I've made sure (when the phone has connected for a second or two) that it was on MTP. But... I've tried the camera mode as well.
This makes it not only impossible to move files easily between my phone and PC, but also to use Odin.
I've read many posts where people have this problem, but everyone just tells them to go download the Samsung USB driver, and after having done so three different ways, I can say it doesn't work for me.
Anyone who could solve this for me... well... I'd be willing to donate a bit of money to the cause of your choosing, including yourself.
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Click to collapse
Most of the basics have been covered. Did you ever try different cables? Or on another computer? Do you have any issue charging the device by cable?
---------- Post added at 07:54 PM ---------- Previous post was at 07:42 PM ----------
fadi81 said:
hi dear .you still facing this problem or you been able to resolve this issue... i am facing exactly same problem on s6 edge..... try many thinks but no success...
very slow charging
not connected to computer
not connect with odin in download mode
not connecting on ADB mode
reactivation lock also not removed from phone...
not accepting any code from dial pad
.....................
plz help me if someone have soloution of this.......
Click to expand...
Click to collapse
Most USB ports only put out about .4 - .5 amps. They will generally charge more slowly
ULTERIOR-kurt said:
Hello wvcadle,
I have the same issue and it is quite frustrating. Did you find a solution? As some additional info for you. My i-phone was doing the same thing on my computer. I thought it was the phone and I upgraded to a Samsung S6. It does the same thing as the I-phone, what you described and it works fine with other PCs. SO must be computer related. My bet is windows and my IT recommend a full wipe and reinstall of windows. We run Windows 7 Professional.
Click to expand...
Click to collapse
there is no solution currently available i sold my cellphone as is. or you can send your phone to samsung service center if its under warrenty because only they can repair or replace phone for you
---------- Post added at 03:20 PM ---------- Previous post was at 03:17 PM ----------
Theodric58 said:
Most of the basics have been covered. Did you ever try different cables? Or on another computer? Do you have any issue charging the device by cable?
---------- Post added at 07:54 PM ---------- Previous post was at 07:42 PM ----------
Most USB ports only put out about .4 - .5 amps. They will generally charge more slowly
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Click to collapse
its not usb port or cable problem... this problem starts when someone trying to root ... & damage efs partition..
Its just Cable problem my friend.
Find and buy a reliable usb cable. You stated all options and fixes but you never been able to speak of your cable
For those whose saying that root and damaged efs will affect your phone connection to your pc, he's wrong . Rooting and corrupted efs partition doesnt have to do with windows driver etc.
Just think out of the box.
If it did not work with your pc. Then switch to other pc with smart switch & samsung usb driver installed.
I prefer installing samsung usb driver and then smart switch.
If it didnt work, try using different cables.
If it didnt work again, use other samsung phone and see if it connects.
And so on ...
Having exactly the same issue...
Started just today (yesterday and previously no problems experienced, phone would just connect & be visible and available for data tfr, no problems). Today, no go. To be clear, it's Galaxy S6 128 gb running Lollipop, which no longer connects for data tfr via USB to laptop running win7 ultimate. It only connects and charges. I have checked for updates for both windows and Android. There are none outstanding. I have downloaded & reinstalled samsung USB drivers on laptop. No change. I have tried 4 different USB cables, 2 new, and the cable supplied with phone. No go. I have tried these cables in all USB ports on laptop. I have tested other devices in all USB ports and connectivity to laptop with other devices is fine. I have tried connecting phone to another PC, same issue (only charging). I have done the developer thing and switched USB debugging on, no change, and off again, rebooted both devices multiple times, all with no change. Yesterday all was good, today - nada. Anyone got any other suggestions?? Wit's end, reached.
It's been said many times already, but I had this problem and it was the original white cord that came with the phone. It would not stay connected to my laptop nor would it stay connected to the charger. It sat there blinking and making the charge cord inserted sound when plugged into the charger/computer. I changed cables and it went away.
I remember picking the phone up one night in bed and forgot the charging cord was attached. I reached the end of the line and it yanked out of my hand and fell to the ground. This is the only thing I can think of that damaged the cord. I was lucky it didn't damage the charge port on the phone. So you could have a screwed up charge port on the phone if you've tried new cords with no avail. I wouldn't encourage it but sometimes the charging fin can be bent back into place to make a better connection....had to do this on a dell tablet.
Also, if you're using lock screen or fingerprint, I believe you have to unlock the phone after connecting to PC to access and transfer stuffs - just a thought.
talroot said:
...So you could have a screwed up charge port on the phone if you've tried new cords with no avail. I wouldn't encourage it but sometimes the charging fin can be bent back into place to make a better connection....had to do this on a dell tablet.
Also, if you're using lock screen or fingerprint, I believe you have to unlock the phone after connecting to PC to access and transfer stuffs - just a thought.
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Thanks for the input - it's not a lock screen issue - I've tried connecting with screen locked (then unlocking when connected) - and connecting with screen unlocked, and I don't use the fingerprint security option. No changes observed. I have had concerns about the charging fin, but I am always careful connecting and careful with the phone generally - it looks OK and I'm rather loath to start bending it about in case I just f**k it up entirely. At least it still charges OK. Looks like I might have to bite the bullet, wipe it and take it to a Samsung repair centre. At least it's still under first year warranty. Thanks for your time talroot.
Original white cable did not work from day 1. Fast Charging is working fine but USB connection and tethering is a hell. You need a new cable and a good quality, not some cheep stuff.
Samsung really disappointed me because I owned many of their devices and most of them had some small issues, but after this in s6 edge and overheating issue (especially when using Gear VR) I will not by from Samsung anymore.
just for the record....
...my phone started connecting to laptop again. After about 3 weeks of non-connectivity, I connected again to charge and *ding* it was an external USB device once more. Same cable as before. Doesn't make any sense, but there it is. Thank you everyone for your input.