Database Info

PC Connection

Hey all, I've had my Captivate now for afew days and I'm loving it, but today I ran across an issue that's driving me crazy.
For some reason when I connect it to my PC I'm not longer getting the Mount SD option on the phone and can't look at my files. I've enabled USB debugging and tried it. I've told it to come up as Mass Storage and tried it. I also told it to Ask when connected and it's still not working properly. The drives show up in Windows but cannot be accessed. I also no longer get the USB notification up in the notification bar.
The weird thing is sometimes if I restart the phone and connect it everything is fine, but then if I go to do it again nothing. Anyone have any suggestions?

Biggest misconception here is that its random, it isn't.
Download kies by samsung and update it and you will get the right USB drivers installed automatically.
If you choose not to do that, you'll Vast have to keep trying different ports or restarting.
Its also possible that you may have a faulty wire but this is unlikely.

systoxity said:
Biggest misconception here is that its random, it isn't.
Download kies by samsung and update it and you will get the right USB drivers installed automatically.
If you choose not to do that, you'll Vast have to keep trying different ports or restarting.
Its also possible that you may have a faulty wire but this is unlikely.
Click to expand...
Click to collapse
I've tried it with multiple wires, and when it works it is reliable, but most of the time it's just not showing a USB connection on the phone.
I spent awhile downloading Kies and it's updates and in Mass Storage mode it sees the drives of the phone but doesn't let me use them. I Kies mode it does nothing... This is so confusing...

Go in here download the drivers:
http://forum.xda-developers.com/showthread.php?t=728929
Be aware, they might take up to 15 minutes to install, and no KIE is not included.
Make sure you close all your apps on phone before connecting to PC. Few apps that use the SD will hold the resource and not allow for PC connection.

skizzz said:
Go in here download the drivers:
http://forum.xda-developers.com/showthread.php?t=728929
Be aware, they might take up to 15 minutes to install, and no KIE is not included.
Make sure you close all your apps on phone before connecting to PC. Few apps that use the SD will hold the resource and not allow for PC connection.
Click to expand...
Click to collapse
I downloaded those afew days ago but I will redownload and reinstall again just incase. I think the fact that the USB notification isn't showing up in the bar on the top of the phone is what's confusing me the most. Previously I would see the USB Icon and something would pop up saying I need to mount the drive. I would mount it and there would be no problem. Now I'm not getting that at all and I've tried Mass Storage, USB Debugging, Kies, and Ask.

I've never had a problem connecting my Captivate to my Windows 7 64 bit computer. I didn't install Kies or any drivers either. Not sure what all the fuss is about. I'm suspecting a lot of PEBCAK errors.

I'm starting to think there are some strange power requirements when connecting the phone to USB. Most of my systems have been fine but on one, when I connect the phone to the front USB ports, the USB Wifi adapter on the back simply stops working. While the phone is connected, the computer refuses to recognize the Wifi adapter. A soon as I disconnect the phone it starts working again.
I've seen people on other forums with intermittent issues getting the mass storage connection to work when connected to the front ports on their systems. A lot of times the front ports are connected through a USB hub in the computer case that doesn't deliver full power. If the phone isn't drawing enough power or is shunting power from other devices, this might explain the issues people are having.

Mine is acting up . I used both teh 5.02 drivers from samsung and the one linked here and similar results. In Samsung mode it goes to the Digital Still camera and flakes and on mass storage it shows two new drives..neither of which is writable or readable. This is on a cap with no SD card and XP sp3. I tried different ports but with the same result.

I was fighting with this all day. I installed, uninstalled, reinstalled all the drivers and kies, but, I was trying to connect via media player and nothing was happening. Then I noticed that there was a small message popping up on the Captivate's screen that said something about the device had to be on the idle screen before it would connect and fun the sync software. Tried turning off all running programs and still nothing. Then, I remembered that I had switched to Launcher Pro. I switched back to touch wiz, and lo and behold, it connected right up and allowed me to sync items with media player.

Interesting. I've been using ADW.Launcher and haven't see this problem except when I don't get the cable securely inserted into the Captivate. I even use a Nokia cable most of the time. The Kies Drivers are clearly the most stable. I downloaded the Drivers from the Captivate microsite and found they didn't support KIES, so I just reinstalled the KIES driver for MTP. Everything else works fine on W7x64.
++++UPDATE+++++ Validating MSHampton post
Well this sucks. On my Captivate, unless you are using TW.Launcher and in the idle screen, the Captivate won't launch MTP so you can connect to KIES. The USB Storage mode works with other Launchers (ADW and LaunchPro), but not KIES or Media. I didn't try PC Internet tethering. I switched between the two several times, and KIES only works with TW.Launcher on my device.
Is there anyone who knows of a Launcher OTHER than TW.Launcher that will interface with KIES so that the Captivate can connect? Or can ADW or LauncherPro be "tweaked" for the Captivate? I was just starting to like ADW.Launcher.

hitchb said:
[snip] Most of my systems have been fine but on one, when I connect the phone to the front USB ports, the USB Wifi adapter on the back simply stops working. While the phone is connected, the computer refuses to recognize the Wifi adapter. A soon as I disconnect the phone it starts working again.
[snip]
Click to expand...
Click to collapse
Holy crap, I have that EXACT same problem. I thought it was just the fact that my USB Wifi adapter is a piece if crap (which it is).
Just for reference, what kind is yours? Mine is a Belkin Wireless G F5D7050.

gtg465x said:
Just for reference, what kind is yours? Mine is a Belkin Wireless G F5D7050.
Click to expand...
Click to collapse
It's the Tenda 311U which is also a cheap piece of crap ($15 at Micro Center.) It doesn't look like they use the same chipset.

I've had the same issue as well. Hooking up the Captivate to the front USB ports disables my USB mouse (on the back). I'm not sure what it could be doing that would lock up the USB bus...

Using Windows 7 netbook
I finally got tired of it deciding and put in the mode to ask me when I connect. the problem i am having is when you just charge it, it does not know that it is just charging and wants to go to ysb mass storage or the other screen. also I use double twist to connect to the phone.
thanks
Jon

The best bet here is to use USB ports on the back of the computer.

Griffon23 said:
Hey all, I've had my Captivate now for afew days and I'm loving it, but today I ran across an issue that's driving me crazy.
For some reason when I connect it to my PC I'm not longer getting the Mount SD option on the phone and can't look at my files. I've enabled USB debugging and tried it. I've told it to come up as Mass Storage and tried it. I also told it to Ask when connected and it's still not working properly. The drives show up in Windows but cannot be accessed. I also no longer get the USB notification up in the notification bar.
The weird thing is sometimes if I restart the phone and connect it everything is fine, but then if I go to do it again nothing. Anyone have any suggestions?
Click to expand...
Click to collapse
If you're still having problems, select mass storage and connect the usb (or select ask every time and it will ask when you plug it in). To access the drive like a removable drive, you have to swipe the icon in the top right of the screen and select the usb selection. Then click mount and it should work! I had a hard time with this too and thought it wasn't very intuitive. Good luck!

joedoe said:
The best bet here is to use USB ports on the back of the computer.
Click to expand...
Click to collapse
Yep, strangely enough using the back ports worked. I'll have to see if a powered USB hub will work and then I guess we can conclude that it's a power issue.

mrbisme33 said:
If you're still having problems, select mass storage and connect the usb (or select ask every time and it will ask when you plug it in). To access the drive like a removable drive, you have to swipe the icon in the top right of the screen and select the usb selection. Then click mount and it should work! I had a hard time with this too and thought it wasn't very intuitive. Good luck!
Click to expand...
Click to collapse
I've set it to both Mass Storage and Ask every time and the problem I get is that I only get the USB icon up top sometimes, it's very rare. I've tried this on multiple ports and multiple PCs with the drivers downloaded and sometimes the notification shows up and I can select mount, but most of the time nothing is in my notification bar at all.
I love this phone but I don't understand why it's so frustrating just to connect it to a PC. I've also tried the Kies methods and it sees the phone, but doesn't let me access the files.

cellgeek said:
Interesting. I've been using ADW.Launcher and haven't see this problem except when I don't get the cable securely inserted into the Captivate. I even use a Nokia cable most of the time. The Kies Drivers are clearly the most stable. I downloaded the Drivers from the Captivate microsite and found they didn't support KIES, so I just reinstalled the KIES driver for MTP. Everything else works fine on W7x64.
++++UPDATE+++++ Validating MSHampton post
Well this sucks. On my Captivate, unless you are using TW.Launcher and in the idle screen, the Captivate won't launch MTP so you can connect to KIES. The USB Storage mode works with other Launchers (ADW and LaunchPro), but not KIES or Media. I didn't try PC Internet tethering. I switched between the two several times, and KIES only works with TW.Launcher on my device.
Is there anyone who knows of a Launcher OTHER than TW.Launcher that will interface with KIES so that the Captivate can connect? Or can ADW or LauncherPro be "tweaked" for the Captivate? I was just starting to like ADW.Launcher.
Click to expand...
Click to collapse
This just solved my kies and windows 7-64bit issue. This should be sticked advice or added to the wiki.

USB Setting no PC- Connection
I just got my AT&T captivate and I notice that under application,usb setting I don't have the PC-internet option in there. This is only what I have under USB setting:
Kies(Firmware update)
Media Player
Mass storage
Ask on connection
So, question is, how do I enable the pc-internet option? Any suggestion I really appreciate.
Sam

From Iphone to Captivate back to Iphone (Possibly)

Hey guys, new to the forum. I've had IPhones since the first week they came out in 2006. I finally decided to leave the box and try a phone that I could do what I wanted to with it. However, I'm constantly getting discouraged with this phone. I searched and it would seem nobody else is having the problems I am having, so I am hoping someone on here will be able to point me in the right direction.
First things first, this phone is beyond better than any of my Iphones. As far as speed, capability, and function. And I haven't had one dropped call since I got it last week (knock on wood). Here's where the problems started. I can't get my Windows 7 to communicate with this phone at all. I spent hours on the phone with Samsung and they couldn't get my phone to sync at all. They told me that they don't have Windows 7 drivers available yet. I do however, have a Mac at home and am able to sync it up, but only as a mass-storage device. I would have thought that I would have gotten a disc or something with software for my computer. Guess I was looking for something like an ITunes setup where I could see everything on a list.
Using this as a mass-storage device works, but not as well as I would have liked. I downloaded a great App (Act 1 Video) and cannot see my thumb tabs. The designer of the app has been incredible, but he wants me to mount the SD card and delete the DCIM/. thumbnails directory. On my Mac I can't find what he is asking me to do and I am thinking it may be because I am only able to look at certain things on it.
I'll be very upfront by saying that I am not very technical with computers, but to not be able to sync on Windows 7 seems like a very big oversight on Samsungs part. I still think the phone is better than the Iphone, but if I can't get the phone to work like it should I will have to go back to the box and stay inside it with the IPhone. Any help is greatly appreciated. Thanks!
-Chris

Have you tried the Samsung Kies software?
I am on Windows 7 x64 and it works like a charm for me. I just can't plug into my front panel usb ports, so I use my keyboards powered USB and it works fine.
(If I plug into the front panel, my keyboard goes haywire, all of my LCD apps stop running and the keyboard falls into a disconnect/reconnect loop)
Other than that one small issue, the Kies software has worked very well for everything from Kies mode (for syncing) to debugging for adb and development.
Download the Canada version of Kies, here: http://img.samsungapps.com/support/Kies_1.5.1.10071_32.exe
Also, make sure any drivers you have tried to install in Windows 7 have been uninstalled, (you can do this by plugging in your phone and finding it in the device manager. Right click on it, and click uninstall. When the option to delete driver software comes up, check the box to confirm deletion of the driver upon uninstalling)

I have had zero problems with win 7 and the captivate.
Sent from my SAMSUNG-SGH-I897 using XDA App

I tore my hair out with Kies as well until I plugged into the back USB ports on my computer. I was one of the first to discover this over on AndroidForums. I also discovered that the MTP Application (the app on the phone that enables USB syncing with Kies) won't work with LauncherPro or ADW.Launcher, so make sure you switch to TouchWiz before trying to use Kies.

Ok, I just switched the phone from Mass Storage to Samsung Kies. I turned off the USB Debugging and am downloading the software right now. The problem with plugging the phone is is that my computer doesn't even see it. It makes the USB connect sound and then when I go into My Computer it's not there. I'm going to try and connect to the back of my tower and see if that help. I have 32bit W7 and don't have ports in my keyboard. Thanks for the advise. I'll let you guys know if it works.
iLoki said:
Have you tried the Samsung Kies software?
I am on Windows 7 x64 and it works like a charm for me. I just can't plug into my front panel usb ports, so I use my keyboards powered USB and it works fine.
(If I plug into the front panel, my keyboard goes haywire, all of my LCD apps stop running and the keyboard falls into a disconnect/reconnect loop)
Other than that one small issue, the Kies software has worked very well for everything from Kies mode (for syncing) to debugging for adb and development.
Also, make sure any drivers you have tried to install in Windows 7 have been uninstalled, (you can do this by plugging in your phone and finding it in the device manager. Right click on it, and click uninstall. When the option to delete driver software comes up, check the box to confirm deletion of the driver upon uninstalling)
Click to expand...
Click to collapse

Iphone came out in July 2007, not 2006.
I have windows 7 Professional 64 bit on my computer at home and it works perfectly fine with my phone. I've used adb to send commands to it. I've also mounted the internal sdcard memory and transferred files back and forth to it. You have to download the usb drivers for your OS, install them first, then plug the phone in. Or you could just download and install the entire Samsung Kies package.
But I'm not sure what you mean by syncing with your computer. Its not like the iphone where it syncs with an application (unless you have an HTC and download and run HTC sync).

I have not had any compatibility problems with the captivate on windows 7. I use 2 different computers between work and home and have not had issues with either. I do, however, have the android SDK installed on both machines. Noting this I must mention that I had trouble getting my Aria to sync until I installed the USB drivers from the SDK packages.
This being said, you should not have to go through the hassle of downloading extra drivers to make the phone work on your system. It SHOULD be hassle free.
I have had issues with videos not showing thumbnail views in the gallery. I don't consider this a functional problem so I have not looked into it but it is annoying and I will address it soon.
My wife is on her 2nd iPhone and I have gone from WinMo to Android. This phone is phenomenal and even she is now seeing the limitations put on her device. It will take a lot to pull me from Android from this point.

meatrocket said:
I tore my hair out with Kies as well until I plugged into the back USB ports on my computer. I was one of the first to discover this over on AndroidForums. I also discovered that the MTP Application (the app on the phone that enables USB syncing with Kies) won't work with LauncherPro or ADW.Launcher, so make sure you switch to TouchWiz before trying to use Kies.
Click to expand...
Click to collapse
That really sucks because I liked Kies but switched to Launcher Pro.

chrisfast said:
Ok, I just switched the phone from Mass Storage to Samsung Kies. I turned off the USB Debugging and am downloading the software right now. The problem with plugging the phone is is that my computer doesn't even see it. It makes the USB connect sound and then when I go into My Computer it's not there. I'm going to try and connect to the back of my tower and see if that help. I have 32bit W7 and don't have ports in my keyboard. Thanks for the advise. I'll let you guys know if it works.
Click to expand...
Click to collapse
FYI - I could not use USB Debugging and Mass Storage at the same time until I installed Kies. Once Kies was installed, when USB Debugging was enabled, the phone defaulted to Mass Storage and everything worked great. You also don't need to put the phone into Kies mode to get it to connect after you install the software. The driver will still install, and you should hopefully be good from there.
Like the other posters above have said, if you're using a home replacement (ADWLauncher or LauncherPro for example) make sure you switch back to the stock TWLauncher (TouchWiz) before syncing with Kies with the phone in Kies Mode.
Good luck, I hope Kies does it for you, it did the trick for me.

I have Win7 x64 and it took me a full 4-5 days to get it to recognize my phone. I had the drivers installed from Samsung's site, but they would always fail when I plugged in my phone. Eventually someone let me in on Samsung's retarded joke - you have to use the back usb ports if you have a desktop. Works like a charm now. Also tested in WinXP and Vista x86, worked fine in both when using the back usb ports, crapped out and wouldn't recognize with the front ones.

try using Samsung Kies...

Ok, I have done everything that you guys have said, except switching to touch wiz. I don't know where that setting is in my phone. I have definitely made progress. My phone now shows a USB Connected Pic on the screen. My computer is realizing that there is something plugged in. And that's where the progress stops. I tell the phone to connect with Kies then I get an error message, "USB Not Recognized." It then says, "One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it." I'm starting to think there is something wrong with my phone's USB Port. Does that sound like something that could be causing all of this? Again, thanks to everyone who has chimed in.

Go to setting/application /manage app / look for launcher pro and clear defaults. Now press home and switch to TW launcher or download home switcher from the market. BTW try Doubletwist for your PC to sync your phone.
Sent from my SAMSUNG-SGH-I897 using XDA App

Dxtra said:
Go to setting/application /manage app / look for launcher pro and clear defaults. Now press home and switch to TW launcher or download home switcher from the market. BTW try Doubletwist for your PC to sync your phone.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Ok, this just keeps getting more interesting for me. I did what you said and Launcher pro is not on the list. Did I inadvertantly do something to my phone by having it connected to my Mac? Either this phone is beyond me (very possible), or there is software missing from it.

After you go to manage application PRESS MENU/ show all application now look for launcher pro or the launcher you currently using.
Sent from my SAMSUNG-SGH-I897 using XDA App

I had the same issues with usb which I was able to solve by moving the usb cable to the back of my computer. Not really sure why that made a difference but it was required for several other users as well.
Sent from my SAMSUNG-SGH-I897 using XDA App

I bought my Captivate on day one, and from my personal experience, I've have little/no need to put the phone in Kies mode. The only usable feature to connecting the PC is for USB debugging using the SDK, or to put stuff on the SD Cards (int/Ext).
Yeah, the Kies interface may look nice, but if you sync to google on your pc, then your phone should already be syncing to google as well without having to connect to your pc.
Also, I believe people have assumed that you may have another launcher and not realize that you may have a stock phone, which won't have Launcher Pro or anything other than the default TouchWiz UI.
All I've done was root, install ROM Manager to backup the phone, and am now waiting for FroYo. Otherwise, I love this phone.

You sir, have won a chicken dinner. I am indeed running the stock app, and my phone is stock. I did find TW Launcher in apps and cleared data. Boy was that stupid. I ended up erasing all of my app shortcuts. Guess I am back to stage one. So.........any other ideas?
djtama said:
I bought my Captivate on day one, and from my personal experience, I've have little/no need to put the phone in Kies mode. The only usable feature to connecting the PC is for USB debugging using the SDK, or to put stuff on the SD Cards (int/Ext).
Yeah, the Kies interface may look nice, but if you sync to google on your pc, then your phone should already be syncing to google as well without having to connect to your pc.
Also, I believe people have assumed that you may have another launcher and not realize that you may have a stock phone, which won't have Launcher Pro or anything other than the default TouchWiz UI.
All I've done was root, install ROM Manager to backup the phone, and am now waiting for FroYo. Otherwise, I love this phone.
Click to expand...
Click to collapse

Don't be afraid to do a factory reset on the phone. I had a ton of problems and finally last night I had had it and did a factory reset. Almost every one of my problems, down to GPS and poor battery life are MUCH better now. I think something just got screwed up on my phone.
Also, I echo what people have said about where you plug it in. I had something so simple as a USB extension from the back of my computer that I could plug my phone into, and it wouldn't recognize my phone with it (Windows 7). Sometimes I think I could get it to work a little, but transfer rates were very slow if I did. I plugged it directly in and it worked flawlessly. Oddly enough, I can plug it into a USB hub on my MacBook and it works fine, so I don't know why that is.

Ok, I've just about given up on this venture, but am willing to try a reset. Dare I ask how to do that? Also, am I going to loose all of my contacts, apps, and movies? Thanks for the advise.
AJerman said:
Don't be afraid to do a factory reset on the phone. I had a ton of problems and finally last night I had had it and did a factory reset. Almost every one of my problems, down to GPS and poor battery life are MUCH better now. I think something just got screwed up on my phone.
Also, I echo what people have said about where you plug it in. I had something so simple as a USB extension from the back of my computer that I could plug my phone into, and it wouldn't recognize my phone with it (Windows 7). Sometimes I think I could get it to work a little, but transfer rates were very slow if I did. I plugged it directly in and it worked flawlessly. Oddly enough, I can plug it into a USB hub on my MacBook and it works fine, so I don't know why that is.
Click to expand...
Click to collapse

[Q] Phone doesn't connect to my PC

I posted this on a forum that I thought it applied to but the one answer I got did not work, I've done searches everywhere and have not seen a solution. There were a couple of similar problems for other phones but these fixes did not work for the infuse, so . . .
I Bought the infuse on day one. Installed Kies 2.0.0.11044_11_3. Phone not recognized, installed drivers, researched and learned the truth about Kies. Phone would not be recognized but at least installing Kies made the phone visible to the PC, so I knew I could root if I so desired, read up about rooting looked over the forums, learned my phone and finally thought I was ready. The phone had other plans.
Decided the other day that I was ready to root. Plugged in the phone but it no longer showed up in my PC running Windows 7 64 bit. Something about the phones compatibility with my system changed. Tried to install a newer version of Kies 2.2.1.11053_99_3 yesterday for the drivers, reinstalled drivers, activated USB debugging, plugged the phone in started up SuperOneClick and . . . still nothing happened. So I deactivated USB debugging and started over. Followed all the directions in the root posts and and SuperOneClick threads . . .
But somehow between day one and today my Windows 7 64 bit system does not know that the phone is plugged into it.
When I plug the phone into USB the phone asks me how I want to interact with the computer, Kies (Firmware Update); Media player: Mass storage. But the computer shows nothing. Device Manager doesn't list the phone, Windows Explorer doesn't show the phone, Devices and Printers window shows everything that's connected but NOT the phone, it's as if I plugged nothing into the computer. These places don't even show unknown device. The phone is charging so I know that it's plugged in, but it doesn't seem to be communicating with the PC. I've re-booted, re-installed, reviewed, rewired and re-alized that I have no clue what happened. (Tried different cables, different USB ports different times of the day)
It worked once upon a time, I tried rolling back restore points and disabling my kaspersky 2011, I've followed all rooting instructions in these threads to no avail.
Thinking about restoring phone to factory settings as a last resort. Got this reply in another thread (sorry about posting multiple threads, but I'm at wit's end.):
Try removing all instances of the Infuse coming in contact with your system using USBDeView. Also, how does it look in Disk Management? (Start button > search for "Computer Management" > Storage > Disk Management) Does the Infuse show up there as removable storage?
My answer: Tried it, didn't work, oh wait, didn't run USBDeView as administrator, re-tried as administrator and uninstalled all instances of Samsung i-997, then tried to plug the phone back in and still nothing.
Also not in Computer Management or Device manager either. Is there a way to uninstall any drivers that I have and then re-install them?
I did a factory reset, plugged the phone in and still nothing. Had to spend two days re-installing apps and re-configuring launchers . . .
I am now ready to hurl my phone out into traffic to see if that will help, but before I do I'm hoping someone here may have the answer I need.
. . . please . . .

If you are trying to root super one click will work. It worked on my infuse. First see if you can connect using mass storage. If you can access the files on your phone you are good. On win 7 64 bit it should just pop up to view the files. After that unmount and unplug the cable. Enable USB debugging and reconnect. Run super one click and it should work. Not every time does super one click work on the first run. I believe I had to unplug and reconnect a second time for it to work. But I did use super one click to root my phone. I was also using the drivers for the captivate at the time. If you need more help let me know.
Sent from my SAMSUNG-SGH-I997 using XDA App

FYI, drivers are NOT needed for USB mass storage, just to be clear.

Thanks for the reply, but that didn't work. I tried it exactly as you stated but it didn't "pop up" I ran SOC anyway and it got hung up "Waiting for device..." And a dos prompt window opened and just hung there.
SuperOneClick v1.9.5.0
Checking drivers...
Killing ADB Server...
OK
Starting ADB Server...
* daemon not running. starting it now on port 5037 *
* daemon started successfully *
OK
Waiting for device...
When I closed the Dos Prompt window it asked me if I was running OS 2.0 or higher. Wether I click yes or no I get this message:
OK
Getting OS Version...
Pushing psneuter...
error: device not found
FAILED
Thanks for the try, but still At wit's end . . .

it mattters
at least for me (win7 64bit) mass storage mode DOES require drivers. Or else PC just tries to load both SD cards as external drives. I had a hell of a time getting my laptop to recognize the phone. What worked for me was I ended up installing both kies and kies mini. when neither of those worked i tried the Samsung pcl connect and that didnt work. There was a link on the ATT site for usb drivers for it. A combination of both the samsung pc connect drivers and the ATT USB driver works for me. Must be something to do with win7 recognizing it as an MP3 player when in music mode and a EXT drive when is mass storage.

socialal said:
at least for me (win7 64bit) mass storage mode DOES require drivers. Or else PC just tries to load both SD cards as external drives. I had a hell of a time getting my laptop to recognize the phone. What worked for me was I ended up installing both kies and kies mini. when neither of those worked i tried the Samsung pcl connect and that didnt work. There was a link on the ATT site for usb drivers for it. A combination of both the samsung pc connect drivers and the ATT USB driver works for me. Must be something to do with win7 recognizing it as an MP3 player when in music mode and a EXT drive when is mass storage.
Click to expand...
Click to collapse
You just contradicted yourself there. The phone's SD cards appearing as external drives IS mass storage mode. Mass storage mode does not require drivers.
Appearing as an MP3 player uses the MTP protocol, which is NOT Mass Storage mode, which is why it does require drivers.
ADB also requires drivers.

http://www.samsung.com/us/support/downloads/SGH-I997ZKAATT

Thanks, but same problem. After installing these drivers, the phone just doesn't show when plugged in. The next thing is to find a Samsung store (or AT&T store) and see if there's something wrong with the phone's usb port.

Definitely one advantage of picking your phone up at a store... if possible.
My CSR played with the phone on the computer for 10 min., said he was transferring sim contacts.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App

i am having same problems
for the past year i have had a captivate and i have flashed it probably with every rom made by every developer here. i have flashed kernals modems you name it i have done it the phone was incredible i never had one problem till i got the infuse when i first got the phone i rooted it and had a lot of problems but after 5 or 6 hrs i finally was successful. i then could not get the phone to connect to my win 7 pc i then took out the mem card and put my roms on that then transfer them to my phone flash ect but to this day i can not get the pc to transfer files through usb. when i hook the phone up the drives show up but are faint then i connect usb on phone the drives become bold but when i try to transfer files or open drive in explorer the computer lags and the green bar slowly goes across the bar get to the almost end and locks up. my main concern is that there might be something wrong with the phone. at this point i cant even odin it back to factory. from what i have read it is more of a common problem than just one or two people. please help?
ps just flashed maxq-kk2-b10 and it rocks !!

Yeah I have all of the same problems. It must be this phone just has crap drivers.
Sometimes I get the PC to recognize the phone once. Then if I disconnect the phone for some reason then reconnect it is no longer recognized. I need to reboot the computer to get it to be recognized.
I have just come to the conclusion that Samsung's PC drivers are total rubbish for this phone.

Hi!
I have the same problem. I tried connect my infuse to 5 differend PC, with different cables, different OS, but still NOTHING. PC just didn`t know that phone is connected. As a result I can`t reflash it with ODIN or CWM, because for install CWM I need make root first, but Superoneclick didn`t see the phone also.
There is some way to make root on this phone WITHOUT connection to PC ?

try getting a new data cable, the charging part of the cable may still work but the data transfer part may have stopped working-(happened with my dads Atrix 4G after buying a new data cable for $6 at walmart the computer once again recognized it)
so go to your store of preference that sells electronic cables
buy a new data/charging cable-***MAKE SURE IT SAYS SOMETHING ABOUT DATA TRANSFER OR FILE TRANSFER!!!***
shouldn't cost more than $10 depending where you go-like i said my dad got one for $6 and his phone uses the same cable as my infuse...i think all smart phones use the same cable actually.

mg2195 said:
try getting a new data cable, the charging part of the cable may still work but the data transfer part may have stopped working-(happened with my dads Atrix 4G after buying a new data cable for $6 at walmart the computer once again recognized it)
so go to your store of preference that sells electronic cables
buy a new data/charging cable-***MAKE SURE IT SAYS SOMETHING ABOUT DATA TRANSFER OR FILE TRANSFER!!!***
shouldn't cost more than $10 depending where you go-like i said my dad got one for $6 and his phone uses the same cable as my infuse...i think all smart phones use the same cable actually.
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Click to collapse
This is 100% not data cable problem. not driver problem and not PC problem.
I am sure, because I have 2 Infuse and one of them work fine with the same stuff. This is something wrong with the phone hardware or software.
How can I root INFUSE without PC? There is some *.apk or scripts ?

[Q] Root the Charge without computer

Guys-
In a quandry - I should have rooted a couple months ago. I cannot get my Charge to recogize a USB connection with the comptuter. Computer recognizes something is trying to connect but computer gives me a USB Device Not Recognized message. It charges the phone when connected to the computer but doesn't ask me how I want to use the phone (as a mass storage device or media player) any more.
To make a long story short, I have tried everything - different USB cables, different USB ports, different computers, USB debug on and off, Ask on Connection and Mass Storage settings on and off. Have even gone thru several master resets of the phone and still will not recognize a computer connection.
Would love to root and hold on to this thing for at least a little longer, so my last thought is to ask if it's possible to root this device without a computer connection. From what I've read through on some other forum threads it's possible with some phones. I'm hoping this one can manage it.
Thanks, in advance.

While I'm certainly no expert, I am pretty sure its impossible to do what you're asking.
Sent from my GT-N5110 using XDA Premium HD app

Yep, it's no HTC, so you need a computer to flash the custom recovery.
Sent from my Rezound using Tapatalk 4

Your computer is seeing something. Sure seems like a driver problem. What os is your computer running?
Sent from my SCH-I510 using xda app-developers app

elvisruns2000 said:
Guys-
In a quandry - I should have rooted a couple months ago. I cannot get my Charge to recogize a USB connection with the comptuter. Computer recognizes something is trying to connect but computer gives me a USB Device Not Recognized message. It charges the phone when connected to the computer but doesn't ask me how I want to use the phone (as a mass storage device or media player) any more.
To make a long story short, I have tried everything - different USB cables, different USB ports, different computers, USB debug on and off, Ask on Connection and Mass Storage settings on and off. Have even gone thru several master resets of the phone and still will not recognize a computer connection.
Would love to root and hold on to this thing for at least a little longer, so my last thought is to ask if it's possible to root this device without a computer connection. From what I've read through on some other forum threads it's possible with some phones. I'm hoping this one can manage it.
Thanks, in advance.
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Click to collapse
I would make sure that you have the appropriate drivers installed first.

jco23 said:
I would make sure that you have the appropriate drivers installed first.
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Click to collapse
Drivers not necessary. I was able to plug into, and connect with, no less than four different computers at work and home on a regular basis for approx. 1 yr 10 months without ever having to install a driver, and I am quite sure that they didn't just download automatically (never saw that happen). Now I need one?
Operating systems on the computers have been Win XP, Win 7 Home and Win 7 Pro.
I suspect that its a physical issue inside the micro USB port in the phone thats the issue since no one has any other solutions.

elvisruns2000 said:
Drivers not necessary. I was able to plug into, and connect with, no less than four different computers at work and home on a regular basis for approx. 1 yr 10 months without ever having to install a driver, and I am quite sure that they didn't just download automatically (never saw that happen). Now I need one?
Operating systems on the computers have been Win XP, Win 7 Home and Win 7 Pro.
I suspect that its a physical issue inside the micro USB port in the phone thats the issue since no one has any other solutions.
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Click to collapse
perhaps you already the drivers and now there has been update. just saying, won't hurt until you try it. computers can be finicky that way sometimes.
For what it is worth, here are my steps:
phone settings: USB debugging enabled; ask on connection (when connected, place phone in "mass storage")
PC settings: download/install all samsung drivers applicable with this phone; reboot computer; use OEM cable only
then, follow steps from the rooting thread.
also, do you have an SDcard? if not, that could be an/the issue (either you need one, or the one you have is corrupted). often times, my computer will ask me to repair my sdcard - I usually hit no. after plugging it in, give it at least 5 minutes to secure a connection.
hope this helps.

I know that I had to, for whatever reason, manually download & install the drivers for my Win7 system before I could fully connect my phone to computer. Had similar issues with Motorola phones and ASUS T300T tablet. Windows always works? Not in my experience and I do this for a living (computers). :banghead:
Sent from my SCH-I510 using xda app-developers app

Sorry guys - I've tried all of that. With SD card in, with it out, with battery in, battery out, sim card in/out. Literally every variant.
And the great thing is - show stopper here - I went to the Samsung website to download a driver a few weeks back, and the driver does not install correctly!! It just won't install - poops out somewhere (driver not installed properly message). Tried this on one Win 7 computer and one with XP. With firewalls on and off. It's like Samsung doesn't have their you-know-what together.

Question Phone no longer being recognized by computer. Not even getting a prompt on phone when plugged in.

As the title states, my phone is no longer being recognized by my computer when I plug it in. I've tried multiple cables, multiple ports on the computer, both ports on the phone, factory resetting the phone, uninstalling and re-installing drivers on my computer, booting to Ubuntu so I wouldn't need to worry about drivers. Nothing has worked. I'm not even getting the USB prompt on my phone when I plug it in. It DOES charge but I'm not able to transfer files, adb or anything. ASUS wants me to send the phone in but I don't want to go who knows how long without my phone, plus I don't think it's right that I have to pay to ship it when it's their phone that is ****ting the bed. Could anyone PLEASE help me? Thanks.

Maximus from the 915 said:
As the title states, my phone is no longer being recognized by my computer when I plug it in. I've tried multiple cables, multiple ports on the computer, both ports on the phone, factory resetting the phone, uninstalling and re-installing drivers on my computer, booting to Ubuntu so I wouldn't need to worry about drivers. Nothing has worked. I'm not even getting the USB prompt on my phone when I plug it in. It DOES charge but I'm not able to transfer files, adb or anything. ASUS wants me to send the phone in but I don't want to go who knows how long without my phone, plus I don't think it's right that I have to pay to ship it when it's their phone that is ****ting the bed. Could anyone PLEASE help me? Thanks.
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Click to collapse
If your phone won't connect to the computer using the USB cable, then the FIRST thing most people do you've done, which is switch cables and rebooting the phone (factory reset is extreme but you did that also).
The second thing most people do is install the manufacturer's drivers, which you also did.
The third thing you can do though, is connect the phone to the computer WITHOUT the USB cable (i.e., over Wi-Fi) because that will work even if your phone port is broken and even if the USB cables are bad and even if the drivers aren't on the computer.
Below are screenshots of just some of the ways to connect the phone to the computer over Wi-Fi without any cables, and if you want, you can follow one of my tutorials on the subject.
Hope this helps.

GalaxyA325G said:
If your phone won't connect to the computer using the USB cable, then the FIRST thing most people do you've done, which is switch cables and rebooting the phone (factory reset is extreme but you did that also).
The second thing most people do is install the manufacturer's drivers, which you also did.
The third thing you can do though, is connect the phone to the computer WITHOUT the USB cable (i.e., over Wi-Fi) because that will work even if your phone port is broken and even if the USB cables are bad and even if the drivers aren't on the computer.
Below are screenshots of just some of the ways to connect the phone to the computer over Wi-Fi without any cables, and if you want, you can follow one of my tutorials on the subject.
Hope this helps.
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Click to collapse
Would I still be able to adb using the wifi method? My main issue is trying to remove the old Google Pay app. Which I'm unable to unless it's through adb.

Just an update. I was, in fact, able to run adb commands while connected using wi-fi. Thank you @GalaxyA325G for your input.

GalaxyA325G said:
If your phone won't connect to the computer using the USB cable, then the FIRST thing most people do you've done, which is switch cables and rebooting the phone (factory reset is extreme but you did that also).
The second thing most people do is install the manufacturer's drivers, which you also did.
The third thing you can do though, is connect the phone to the computer WITHOUT the USB cable (i.e., over Wi-Fi) because that will work even if your phone port is broken and even if the USB cables are bad and even if the drivers aren't on the computer.
Below are screenshots of just some of the ways to connect the phone to the computer over Wi-Fi without any cables, and if you want, you can follow one of my tutorials on the subject.
Hope this helps.
Click to expand...
Click to collapse
i click on tutorials but it link to nothing. im having issues with my Rog 5 with signal getting drop since my last update. my pc doesnt respond to usb and my phone doesn't show any sign of connections to pc at all while being plug.

ZeroKo0 said:
i click on tutorials but it link to nothing. im having issues with my Rog 5 with signal getting drop since my last update. my pc doesnt respond to usb and my phone doesn't show any sign of connections to pc at all while being plug.
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Click to collapse
Not sure what to tell you about your signal dropping, but
is the video I used to finally use adb via WiFi.

Have you tried clearing the adb authorizations (in developer options) with the phone disconnected and then connecting? Sometimes a change can trigger the phone to stop recognizing the computer as allowed without treating it as a new connection.

twistedumbrella said:
Have you tried clearing the adb authorizations (in developer options) with the phone disconnected and then connecting? Sometimes a change can trigger the phone to stop recognizing the computer as allowed without treating it as a new connection.
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Yeah, I had tried that already as well.

Maximus from the 915 said:
Yeah, I had tried that already as well.
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Sounds like you're stuck with WiFi or the repair then.