[Q] Captivate + Hosted Exchange Issues - Captivate General

Okay,
I traded my iPhone yesterday for the Captivate as soon as I saw I could flash to Froyo 2.2.
I configured my hosted exchange (sherweb.com) and it was pretty sluggish (unbearable to be blunt). I knew I was going to upgrade to 2.2 as I want/need tethering and mobile hot spot so I used one-click Odin and did the upgrade. It went very smoothly.
After reconfiguring for hosted exchange server access, the thing is still unbearable to use on my exchange account. In my task manager, every time I look, the process is using:
45+ MB RAM
80-90% CPU usage
Any ideas what the problem is? FYI, I'm a total newby. This is my first Android device after 2 years on the iPhone. I don't want to go back to the iPhone but this issue is a dealbreaker for me. Ugh.
Thanks!

Well I can tell you that I am using 2.2 with exchange 2003 and when in the mail App I show 1% cpu and 10 mb memory.
Sent from my SAMSUNG-SGH-I897 using XDA App

allpick said:
Okay,
I traded my iPhone yesterday for the Captivate as soon as I saw I could flash to Froyo 2.2.
I configured my hosted exchange (sherweb.com) and it was pretty sluggish (unbearable to be blunt). I knew I was going to upgrade to 2.2 as I want/need tethering and mobile hot spot so I used one-click Odin and did the upgrade. It went very smoothly.
After reconfiguring for hosted exchange server access, the thing is still unbearable to use on my exchange account. In my task manager, every time I look, the process is using:
45+ MB RAM
80-90% CPU usage
Any ideas what the problem is? FYI, I'm a total newby. This is my first Android device after 2 years on the iPhone. I don't want to go back to the iPhone but this issue is a dealbreaker for me. Ugh.
Thanks!
Click to expand...
Click to collapse
Not sure what the particular problem is in your case but it's obviously not right. Keep in mind this Froyo ROM is a leak and it has a number of issues, exchange support being one of them. There is a replacement Email.apk from an I9000 Froyo ROM that I am using in place of the app that was in our leaked ROM. It seems to work pretty well so far. Check the threads on exchange issues with JI6 Froyo and you should find the thread on replacing the Email client.

I have mine syncing mail, contacts and calendar, I have it set to 30 days, and it is pointing to Exchange 2003... it is only using 13 MB memory.
I am not sure what is going on with yours. Are you still in the initial sync?

I'm using Exchange 2007. My mailbox is about 2.5GB and I was syncing 2 weeks (10kb, but even tried headers only). I had the same issue before I flashed to Froyo.
Interesting question about the initial sync. Not sure how to tell if/when the initial sync is done. It was running at high CPU usage for several hours and overnight. It is basically unusable like this.

allpick said:
I'm using Exchange 2007. My mailbox is about 2.5GB and I was syncing 2 weeks (10kb, but even tried headers only). I had the same issue before I flashed to Froyo.
Interesting question about the initial sync. Not sure how to tell if/when the initial sync is done. It was running at high CPU usage for several hours and overnight. It is basically unusable like this.
Click to expand...
Click to collapse
The email app Samsung picks (not sure who develops it) is very slow on sync emails. If you have a lot of emails to sync, that's what you probably going to get. I never sync beyond 3 days. And I delete a lot of the emails in inbox as much as possible.
The beauty of Android is that you can try different email apps. For exchange sync, the best option is Touch Down (the UI maybe a little bit old style). There is also K9 for email only.

Related

microsoft exchange outlook

help me get it to work on g1 i need my work email
Go into Market and search for a program called TOUCHDOWN.
Best exchange program you can own on the G1 and it works flawlessly.
I downloaded the TRIAL version and configured it with my exchange server at work and it synced flawlessly. Email, Calender, and Contact List all works. Even supports PUSH.
Company totally supports their product and is always updating it.
Once I got it working I went back in the market and purchased a license (serial) and unlocked the full version.
I believe I paid $24.99 or $25.99. Well worth the purchase..
Update..............There is a .pdf you can print out on the companies site that walks you through, step by step setting up your email..
Just in case the walk through doesn't help you get set up and running email their support. They will get back to you and resolve whatever issue your having..
ENJOY!!!!! http://www.nitrodesk.com/dk_touchdownFeatures.aspx
I stand by the previous persons comments. Touchdown is an amazing product and has enabled me to stay on the ball when out of the office.
Hows the battery life, and does it have profile schedules? One of the best features of my old windows mobile phone was that I could tell it to only begin sync'ing after I left work at 6pm m-f
freeflysage said:
Hows the battery life, and does it have profile schedules? One of the best features of my old windows mobile phone was that I could tell it to only begin sync'ing after I left work at 6pm m-f
Click to expand...
Click to collapse
I concur, touchdown is it for exchange. You can set the polling interval but I dont think you can set a schedule yet. I havent noticed a difference in battery life. I have it set to poll every hour.
xavier6303 said:
I concur, touchdown is it for exchange. You can set the polling interval but I dont think you can set a schedule yet. I havent noticed a difference in battery life. I have it set to poll every hour.
Click to expand...
Click to collapse
Update your Touchdown!
The latest touchdown is now ActiveSync compatible, ie Full Push. No more polling necessary. It's pretty good on battery life, imo. I haven't noticed a drop.
Of course, if you're really worried about battery life, chances are that polling is still a better option though.

Exchange by touchdown app Reg

Guys
I have just installed the "exchange by Touchdown" app. and I found it very very useful to access my corporate webmail. My question is should I buy this for $20 or will Froyo's advanced exchange features will be able to provide me with this capability ?
dharani1234 said:
Guys
I have just installed the "exchange by Touchdown" app. and I found it very very useful to access my corporate webmail. My question is should I buy this for $20 or will Froyo's advanced exchange features will be able to provide me with this capability ?
Click to expand...
Click to collapse
Which functionality specifically?
I purchased touch down back in the days of cupcake. Back then the stock app wasn't very reliable with my setup, plus there were a couple of features touchdown added that i could not live without.
I have since switched back to the stock app because (at least in cyanogenmod) you can now set a signature in the stock email app (biggest reason i used touchdown before, sadly). there are a few things I miss about touchdown from the stock app tho, ie ability to move emails to folders (I'm rather ocd about sorting my e-mail).
Other things off the top of my head that touchdown offers over stock - ability to sync tasks (stock does email, calendar, and contacts only currently), the widgets (if you are into that sort of thing) and more flexibility with scheduling on demand/peak times etc.
Boils down to what you really need from your e-mail app. If you can live without those things, stick with stock, otherwise get touchdown.
I find touchdown doesn't handle external html email very well (meaning emails from other people not at my work).
it could be the way my work does exchange - using OWA, but the stock (especially the 2.1/2.2 versions) does a far far better job.
Check out Moxier Mail, flawless corporate email contact and calendar sync. Its 24.99 and IMHO worth every penny
The 2.2 Exchange support is still lacking in some settings/features. I run the Desire rom for now and pretty much get everything I need with that.
The touchdown is supposed to have a great deal of support for Exchange compared to everything else.
If it was like $3, I would maybe buy it...otherwise, stock Desire exchange support is good.
2.2 is still a bit wanky on the features/options....didn't like at flashed back to Desire personally.
I bought touchdown a long time ago and continue to use it. he updates it often and is really good when contacting him with questions. the stock app still doesn't compare to me, still lacking features.

Captivate With Exchange

I finally got sick of my iphone 4 and decided to give the captivate a try. So far I've been pleasantly surprised on how much I actually like the phone. It will be great once the chefs actually start making some roms for it.
So I've had my phone for 3 days and I cannot get exchange to push to it. When I open the email program and hit refresh, it works fine. Just not the push. Contacts and Calendar also work fine. All the 23 other iphones including mine still work fine. Just not the captivate.
I tried searching and found nothing that really helped so I thought I'd see if anyone had any input.
Yes. Push is enabled in the settings menu.
I cant check for myself (because my corporate exchange does not work at all with the stock mail program), but did you go into options, then notifications and set the interval to sync to "as mail arrives?"
You might want to give touchdown a try, 30-day trial, while ugly, works great
http://www.appbrain.com/app/com.nitrodesk.droid20.nitroid
drdingo21 said:
I finally got sick of my iphone 4 and decided to give the captivate a try. So far I've been pleasantly surprised on how much I actually like the phone. It will be great once the chefs actually start making some roms for it.
So I've had my phone for 3 days and I cannot get exchange to push to it. When I open the email program and hit refresh, it works fine. Just not the push. Contacts and Calendar also work fine. All the 23 other iphones including mine still work fine. Just not the captivate.
I tried searching and found nothing that really helped so I thought I'd see if anyone had any input.
Yes. Push is enabled in the settings menu.
Click to expand...
Click to collapse
What version of Exchange is your company running? Older versions don't do Push.
Nitrodesk Touchdown. By far the best Exchange client for Android.
frankencat said:
Nitrodesk Touchdown. By far the best Exchange client for Android.
Click to expand...
Click to collapse
Agreed.
What version of Exchange are you running? Do you have OWA access? I have set the mail up with OWA address and push worked just fine. Although I currently use Touchdown. I hardly ever use my blackberry now, just sucks carrying two phones.
You can download quickoffice for free, and that should get your exchange working.
Sent from my SAMSUNG-SGH-I897 using XDA App
Thanks for the input guys.
We run a mixed 2007/2003 enviorment.
Now my iphone and everyone's iphone always worked without issue. So I did a little more digging and figured out what my problem was. When I checked the front end server's logs I was getting the error:
Unexpected Exchange mailbox Server error: Server: [email.company.com] User: [[email protected]] HTTP status code: [500]. Verify that the Exchange mailbox Server is working correctly.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
I found the fix. It's an exchange issue that M$ knew about and released a hot fix for it. But you need to request them to send it to you (it took M$ 5 minutes to send the file).
The fix that worked for me:
http://support.microsoft.com/kb/926144
Thanks again for the help!

Mail using a lot of data

Since the update to ICS mail has been using a lot of background cellular data, about 6GB/mo, had anyone else had this issue and know of a fix?
I have 3 IMAP accounts setup, they're set to check new mail every 2hrs and only download the first 50kb.
The total mailbox size of all 3 accounts combined is 2.8gb on the server, so it seems the stock mail app is downloading the whole mailbox several times a month...
Any help finding a fix before my carrier whinge at me would be appreciated.
Its a stock sensation, unrooted.
fourfoot said:
Since the update to ICS mail has been using a lot of background cellular data, about 6GB/mo, had anyone else had this issue and know of a fix?
I have 3 IMAP accounts setup, they're set to check new mail every 2hrs and only download the first 50kb.
The total mailbox size of all 3 accounts combined is 2.8gb on the server, so it seems the stock mail app is downloading the whole mailbox several times a month...
Any help finding a fix before my carrier whinge at me would be appreciated.
Its a stock sensation, unrooted.
Click to expand...
Click to collapse
that's impressive. Youre getting this 6gb figure from the data usage section in settings? I'm at about 300kb after a couple weeks and im using IMAP
(admittedly you probably get a lot more emails than me if youre getting those kind of figures)
IMAP doesnt (or shouldnt) download the messages to the phone until you open them manually. I hope someone can help you with this! must be another process. im assuming this has shown on your data usage from your carrier as well?
:edit:
oh and at 50kb each, 6gb = 120,000 emails ;-)
Getting the figure from the usage section in settings on my phone, which corrisponds with the usage measured by my carrier.
fourfoot said:
Getting the figure from the usage section in settings on my phone, which corrisponds with the usage measured by my carrier.
Click to expand...
Click to collapse
And in there it actually says Mail (or w/e mail app your using) is using 6 GB. Sure it's not something like the play store that is downloading updates
6 GB!?! That's not normal
Hi, if you go to settings, you have usage.
In that section you can check which application is actually eating your data.
If this is actually the email, I'd suggest to recreate your email account.
I have 2 email accounts (exchange for work and hotmail configured as exchange also) and I have less than 200 megas/month.
Brgds
Sent from my HTC Sensation Z710e using XDA
rhirne12 said:
And in there it actually says Mail (or w/e mail app your using) is using 6 GB. Sure it's not something like the play store that is downloading updates
Click to expand...
Click to collapse
Yep, see attached.
I've deleted and re-created the email accounts twice over the last month and a half and it's still doing it. Also tried setting up as POP3 and IMAP - seems to make no difference to the data usage. Everything was fine until the ICS update.
Also, I've noticed that if I load a mailbox and press "Refresh" to get any new mail since the last check, it sometimes returns new mail instantly, other times it takes a while - perhaps downloading the whole inbox? Although this would be counted as "foreground" data usage, right? Which is only showing as 30MB for the month...
Guessing no-one else has this issue? Still burning through 150-200MB per day :-(
Just incase anyone else stumbles across this problem. I've found that adding more than 2 email accounts is a no-no.
If I have 2 accounts setup (any 2 accounts), it's fine, uses a few hundred KB/day, as soon as I add a third (again, any - doesn't seem to be account specific), the mail app starts chomping through 200MB per day.
So I've setup the main 2 accounts I use in the built-in mail app, then an account I don't use often I've added to k-9 mail. Life is good again.

Email app deletes Inbox contents during synch

Hi folks,
The native email app on my Verizon Galaxy S III is setup for POP3 send/receive with my ISP account, just as I've configured on prior phones. When it "syncs" email, anything in my Inbox on the phone literally disappears and new email is downloaded and shown in the Inbox. Sometimes, email sits on the phone for a day then is erased on the next synch.
I've tried turning off synch for this POP3 email under Settings -> Accounts, which seems to keep the Inbox populated longer than an hour or less, but nothing prevents emails from being removed up to a day after being received.
This behavior is unwanted and seems a bug - exact thing happens on our other GS3.
Ideas welcome.
UPDATE: I found a repeatable scenario for this symptom and reported it to Verizon Technical Support. This seems specific to email programs based on the stock ICS code for this phone. I have purchased Kaiten email as a workaround option (it's very good, IMHO - K-9 email is the earlier, still-free version of Kaiten, if you are interested to try).
- ooofest
The included email application also irks me as well; even when I set it to sync ONLY my inbox, it floods me with email from all my other folders, including the junk folder... And to top it off, it syncs waaay more than I tell it too..
Anyways back to your problem, have you tried clearing the email application's data? Perhaps starting fresh with the application might be what you need.
To do that, just to Settings -> Application Manager > Look for 'Email' , press it, and then hit "Clear Data".
When you launch email after that, it will be as if you first opened the application.
Hope that helps..
Thanks, we've tried clearing, deleting/reinstalling the accounts, etc. and no go. I've setup these same POP3 accounts on multiple devices in the past for all sorts of email clients and this is the first to wipe out prior emails before my eyes.
Email should be rather basic and is kind of essential, so a bug like this is odd.
I also don't understand what the Settings -> Accounts -> Email -> Synch checkbox is supposed to do in this case, since the Email app has settings to check for new email every 15 minutes and does so if I uncheck that box in the phone's Settings.
Unfortunately, I haven't found another email client - pay or free - which has a decent interface in comparison to this basic app. It seems stupid to pay for such a basic feature, so I'll phone this in to Verizon as another complaint about the phone (i.e., it won't be the first, unfortunately - I'm hoping this feedback gets to Samsung eventually), but am willing to try other clients just to get a clear, basic interface and solid operation.
- ooofest
Well, if your phone is rooted (it is much easier to do it now in less than five minutes), then you could also replace the stock email application with the aosp email application. It'S the email application that's on pure android. I find it much better than the included app.
yosterwp said:
Well, if your phone is rooted (it is much easier to do it now in less than five minutes), then you could also replace the stock email application with the aosp email application. It'S the email application that's on pure android. I find it much better than the included app.
Click to expand...
Click to collapse
Yeah, I've been avoiding root - even with the new procedure - in case the phone needed to go back in due to any h/w issues, since I had WiFi oddness in the first week (which has since gone away . . . even more odd). Just didn't feel like going through unrooting, etc. if returnable issues continued.
It might be what I need to do, though it can't hurt to give Verizon a call and report this app behavior.
- ooofest
I am having a somewhat similar situation. Using the stock email app on my S3, my inbox seems to be deleting any emails older than 1 week? I do have it set to "Never". Anyone else have this?
ricky babalu said:
I am having a somewhat similar situation. Using the stock email app on my S3, my inbox seems to be deleting any emails older than 1 week? I do have it set to "Never". Anyone else have this?
Click to expand...
Click to collapse
Yes, though this happens within 24 hours for both of our GS3 phones, despite the "Sync" values in Settings for each account.
I am literally seeing the emails disappear before my eyes on refreshes, as they don't even go into Trash. Something seems awfully amiss.
- ooofest
ooofest said:
Yes, though this happens within 24 hours for both of our GS3 phones, despite the "Sync" values in Settings for each account.
I am literally seeing the emails disappear before my eyes on refreshes, as they don't even go into Trash. Something seems awfully amiss.
- ooofest
Click to expand...
Click to collapse
I rely on my emails for business, so this is a huge issue for me.
I am going to give K-9 a try. I might also look into syncing my business account with Gmail using IMAP
yosterwp said:
Well, if your phone is rooted (it is much easier to do it now in less than five minutes), then you could also replace the stock email application with the aosp email application. It'S the email application that's on pure android. I find it much better than the included app.
Click to expand...
Click to collapse
Do you happen to have a link? Thank you
Dudenell said:
Do you happen to have a link? Thank you
Click to expand...
Click to collapse
Here you go: Click here
Don't forget to thank the op of that thread (too )
I decided to root the Galaxy S III (with the quick method), deleted the shipped email and exchange apps, installed the AOSP versions from ICS and . . . emails disappear from the InBox even faster, now. So, there's something odd going on, here.
I found a copy of the Verizon stock image for our phones, researched how to convert and mount the system.img.ext4 file contained therein, pulled out the Samsung SecEmail and Exchange .apk and .odex files, then recopied them into /system/app. Rebooting had my Samsung email working again, bugs and all.
So, now I'm going to unroot and call Verizon Support. Titanium backup had a backup of these apps, but when I uninstalled the apps from the phone . . . it also deleted the backups, apparently. Hm.
Thanks.
- ooofest
Definitely freaky behavior! I don’t have a phone with POP3 in front of me so I may not have the menu wording exact. I found that if you change Amount of Mail to Sync to “1 Month or 100 Emails” (it was the last option in the drop down box) it corrects the deleted email problem.
Hope this helps,
BigK52
I dont know if you want to go through this or not. I was having serious email issues also. stuff deleting, not receiving, not pushing...etc. I was rooted with a newly flashed Rom and thought maybe it was the Rom causing the issues. Everything on the Rom was working perfectly except this. I also use my email for work so it was important that it work correctly. I had just spent several hours setting my phone up but decided to wipe clean again and reflash. In my set up with Bean V5 it asks if I wanted to restore any emails already set up. the first time I pressed yes, this time I bypassed and instlled everything and prcedded manually not using auto. Everythign went through fine and my email and the rest of the software seems to be working just fine. It was a lot of work and wasted time but hopefully it will be worth it if all works well. Just a thought.
BigK52 said:
Definitely freaky behavior! I don’t have a phone with POP3 in front of me so I may not have the menu wording exact. I found that if you change Amount of Mail to Sync to “1 Month or 100 Emails” (it was the last option in the drop down box) it corrects the deleted email problem.
Click to expand...
Click to collapse
Thanks, it was one of the early options I tried here (actually, went with various values), but both phones still delete Inbox emails within 24 hours.
Yes, definitely freaky behavior.
- ooofest
1Android said:
. . . In my set up with Bean V5 it asks if I wanted to restore any emails already set up. the first time I pressed yes, this time I bypassed and instlled everything and prcedded manually not using auto. Everythign went through fine and my email and the rest of the software seems to be working just fine. It was a lot of work and wasted time but hopefully it will be worth it if all works well. Just a thought.
Click to expand...
Click to collapse
When I reinstalled the default Samsung email + Exchange APKs after backing out the AOSP versions, I went through "Manual" configuration this time . . . we'll see if that matters, but it really shouldn't. Thanks for the suggestion.
- ooofest
Ouch, it's still not working? If manually setting the settings doesn't work, perhaps it is an issue with the email service you are using... If there is a web interface for your email service, perhaps you have a setting for deleting a message after a certain amount of time or after you view a message. Perhaps that's the case?
Just a thought, I hope in the end it all works out for you
Sent from my SCH-I535 using xda app-developers app
Yeah, it's rather odd. I tried our Droid Incredible, Incredible 2 and Galaxy Tab (all on Gingerbread) yesterday, with no problems retaining our POP3 emails.
Seems to be a POP3 issue related to the ICS email client. Testing with a Play email replacement today . . .
- ooofest
OK, while on the phone with Verizon Support, I figured out a repeatable problem scenario:
Setup a POP3 account using the default Email app
Pull down emails from your server using POP3. There will be new emails in your phone's local Inbox and you can do anything you like with them (i.e., all functionality is enabled and operates as expected).
At this point, you can sync/refresh the Inbox for your POP3 account as much as you want and the emails you downloaded remain local to the phone.
Delete some or all of the previously downloaded emails from the server. This happens sporadically in our case, because only our PCs delete emails from the mail server at various points in the day, but our phones poll for new emails every 15 minutes.
You can still sync/refresh the Inbox for your POP3 account as much as you want and the emails you downloaded remain local to the phone.
Send a new email to your account, i.e., place a new email on the server.
Refresh your account's Inbox on the phone by either re-opening the closed Email program or hitting the little refresh circle in the upper right corner while viewing the Inbox.
Your new email will be downloaded from the server. And, all emails that were deleted from the server will disappear from your Inbox.
So, the local Inbox disappearances only happen for emails that were deleted from the server, during a synch that brings a new email to the Inbox from that same POP3 server.
I reported this scenario to Verizon Technical Support for submission to Samsung.
There may be other repeatable scenarios which cause local Inbox emails to disappear from the stock Email app, but I am not yet aware of them.
They had another report of the same issue, with only recommended workaround being the installation of a new POP3-supporting Email app (they suggested K-9).
- ooofest
ooofest said:
They had another report of the same issue, with only recommended workaround being the installation of a new POP3-supporting Email app (they suggested K-9).
Click to expand...
Click to collapse
I can tell you K9 won't work, either. It also deletes all your emails that aren't on the server once you sync just as the stock app does, however I didn't try K9 with the stock email app deleted so who knows? I guess I'll give it a try with the stock app deleted and report back.
I'll be following this thread, meanwhile I'll probably re-activate my Thunderbolt or my old BlackBerry because, unfortunately, I cannot live with this bug.
UPDATE: Use Titanium BU to remove email app(s), reboot and install Aqua Mail, it retains emails after they are deleted on the server!
This means TOUGH LUCK, ebay people, my Galaxy S3 is NOT FOR SALE!
xs11e said:
I can tell you K9 won't work, either. It also deletes all your emails that aren't on the server once you sync just as the stock app does, however I didn't try K9 with the stock email app deleted so who knows? I guess I'll give it a try with the stock app deleted and report back.
I'll be following this thread, meanwhile I'll probably re-activate my Thunderbolt or my old BlackBerry because, unfortunately, I cannot live with this bug.
Click to expand...
Click to collapse
I've moved to the purchased Kaiten email app - from the author of K-9 - and it works great. Respects the settings for each account and there have been no unexpected actions. UI is solid, too.
- ooofest

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