Hello, everyone,
I hope this is the right forum, but please feel free to move it to the correct one.
My wife's HTC Dash (on a Rogers plan) began acting strangely yesterday. She said she was in the middle of texting when the Comm manager screen came up. When she finished her text, the shortcuts along the top of the screen were all missing, and when she tries to use them, it says something to the effect of "Error opening the shortcut of locating the target filename." I can't say exactly how this happened, since I was not with her at the time.
She can still send and receive text messages by highlighting the "Text Messages" section of the homescreen, and she can still access her contacts for calls and texts. The calendar can still be accessed through clicking on appointments in the home screen, but not through the shortcuts. Also, where the Comm Manager usually is on the home screen, it is now blank, but I can click on it and access the Comm Manager screen.
When I open the Start Menu, the only icon that remains is the T-Mobile "Set up Email" option. I can also not sync the phone to the netbook it's set up on. When I plug the phone in, it is recognized by the computer but in Mobile Device Centre program, it imply says "Error."
UPDATE:
I can plug the phone into the computer and it will be recognized. I can also use file explorer to see the files in the phone. Also, the phone will not let me change ring modes (Normal/Meeting/Silent/etc)
Has anyone had this issue before, and would a factory reset correct the issue? I told my wife it's likely she will lose her contacts, but she's not too concerned about it, since she can get those back easily enough. She just wants the full functionality back. She does not use the phone for email, so I can't speak to that.
Thanks for taking the time to read all this. I hope someone can help us!
Thanks
I'm sorry, but i can't help you with your problem, but you don't have to loose the contacts etc from the device as you are able to connect to a pc.
Find a program called 'jeyo mobile compagnion' you can download a demo from the official website,and you can make a back up of contacts, sms and call histtory
btw, afaik you probably have to make a hard reset (factory reset).
good luck!
Related
For some reason this problem keeps coming back..
When I go to Activesync on my 750 it shows a different screen that says "To sync with a desktop computer, install ActiveSync on your computer and then connect this device."
When I plug in via USB or to go Menu/Connect via Bluetooth it starts to connect (open ports, establish connection, etc) but the desktop pops up a warning that says "Synchronization cannot be completed successfully..."
This appears AFTER I have already synced the device once or twice and the profile already exists on my desktop.
This happens regardless of syncing with bluetooth (which used to work) or with USB (which also used to work).
I reinstalled ActiveSync 4.5 on the desktop. The original profile was wiped away, and I was able to sync with the device again.
Now the problem came back..!
Any idea what this is? It seems like a device issue because I can never get to that normal "spinning arrows" screen on the device, only this warning screen.
Your help is appreciated!
- soft reset, no help
- reinstall activesync on desktop, no help
ok got it... deleted the profile on the desktop (disconnect device, on desktop go to File/Delete Mobile Device)... soft reset device... reconnect device to desktop...
how do i delete the profile from the device, i think that is corrupt? keeps doing the same thing.
Can you try to go to settings/connections/USBtoPC & disable advanced network functionality?
"synchronization could not be completed"
sorry, wrong thread, can't seem to remove
Update: Okay so I know how to fix the problem (delete profile from desktop, soft reset device, connect via USB)... but the problem keeps coming back.
It seems like the profile keeps getting "lost" on the Treo because that screen that I mentioned (without the spinning arrows) keeps coming back and it should only appear when there are no profiles on the device.. am I right?
Also seems like I am the only one experiencing this issue, I guess.
not the only one ive been trying for days to fix this issue and now my phone hard reset itself and wiped all my contacts/appointments etc. hmmm....... did you have a happy ending?
ActiveSync is not finding my profile?
"I know that this is an old thread" and I am bumping it anyway.
I am now having the same issue a HTC touch pro.
I cannot seem to find an actual solution to this problem, having to delete my profile every two days is not what I would call "a solution".
I cannot seem to find anyone that can help me on this issue, nor can I find the thread is it seemed to address this with a solution - only more questions.
If anyone could help me out here it would be much appreciated, thank you.
my symptoms:
contacts, appointments, notes and tasks are all missing from my phone.
Upon connecting ActiveSync, computer and phone both believe that synchronisation has occurred perfectly. In hindsight I am wondering if it has got something to do with the phone creating a new, blank profile in synchronising with that?
We in you try to change the settings so that it will synchronise them again, all of those checkboxes are locked so that they cannot be selected, almost like you are in the wrong profile and outlook is preventing you from syncing with a profile.
The only "solution" that I have discovered to this thus far is to delete all of my Outlook profiles, and then begin from scratch again
My problem is very similar to the one described here, However I don't want to fix it, I just want to TRY and retrieve my contacts!!!!
I am looking for the contact data files in WM 6.1 (in other words, the outlook data files that are probably hidden).
Backstory: The resident idiot here (ME) neglected to sync his phone and back things up for, oh, about 3 months. (yes, you know what comes next, and I fully deserve it!).
The phone has now stopped working... Specifically, the Phone application, contacts application, and calendar application. The rest of WM is working fine, except that there is something causing it to run sluggish. AND the phone will not sync. It will connect, but it refuses to sync. Nothing was done to cause this failure, other than waking up one morning.
SOMETHING is corrupted, but I don't think its the actual data file (logic for that is below), SO before I hit the hard reset.... I thought I might try to back it up manually..... what do I have to lose?
A few more specifics:
1. Samsung i770 running WM 6.1 (but I think more of a WM specific issue than a i770 issue). Activesync 4.5 will connect, but it will not sync contacts.
2. When the phone booted for the first 20 or so times after the problem appeared, an error message would across the screen as soon as the desktop was loaded, but far too fast to make out any of the words.
3. Trying to load contacts, calendar, or the phone application produces absolutely no result. No error message, to hung process, nothing.
4. The messaging application works fine, BUT any attempt to load a contact from within fails. Again, no error message, just... nothing happens, it's like you never clicked it....
5. The radio antenna in the top bar says that it has no service.
6. NOW the error message is no longer flashing by the screen when you boot the phone, but all other symptoms remain.
7. Despite the fact that the radio icon and status indicator claims there is no signal, I can send and receive text messages (I just have to enter the number manually).
8. Once, very recently, without doing anything, an error message appeared and STAYED on the screen. Shape of the text looks about right for the message that previously has been flashing by on the screen, I think they are one in the same.
"Shortcut Target"
"error opening the shortcut or locating the target filename."
ANY THOUGHTS? Primarily I'm looking for the contacts data file (I don't care about the calendar, but its probably in the same spot) to TRY back it up before I hard reset the phone.... BUT if anyone has any ideas about a cause or temporary fix to the problems, I'm all ears!!!!!!
I'd highly recommend trying Microsoft MyPhone, just to see if that can access your contacts. It may be that the contacts DB itself is knackered, in which case you obviously can't get anything back.
Worth a try
http://myphone.microsoft.com/
Good luck!
johncmolyneux said:
I'd highly recommend trying Microsoft MyPhone, just to see if that can access your contacts. It may be that the contacts DB itself is knackered, in which case you obviously can't get anything back.
Worth a try
http://myphone.microsoft.com/
Good luck!
Click to expand...
Click to collapse
Indeed it was worth a try. Connected via Wifi to install (can't use data plan, that requires "dialing" an internet connection, which must use the phone app).
Synced documents, txt messages, photos, and then said "Synchonization Successful". WOOHOO! all done.... OR NOT! checked online, NO contacts information. No Calendar information. Apparently MyPhone takes the stance of "if it won't work, just ignore it and report success".
Thanks, A very good thing to try, but no go
Unfortunately, I can think of a number of different ways that WM could be programed, each pointing to a different culprit for the problem. If it's straight DB access for each program, then the only conclusion is that the DB is knackered. But if there's a some kind of access control program that handles those things, maybe its just the program that's no good (hence the message that it couldn't load the target shortcut when the phone boots up).
Anyone have any ideas where to find the DB itself? I can always try the traditional (and very bad idea) of a file swap.....
Looks like this mystery will go unsolved... last chance to figure out where to find the contacts db file is. I'll probably be wiping it tomorrow, can't live without the phone much longer. Thanks for the suggestions so far!
Search for PIMBackup, that will enable you to save all your PIM related stuff and then restore it once you have a working device.
Edit
Forgot to say this doesn't require you to install anything, just save the EXE to your memory card and then use File Manager to run it on the PPC.
"Connecting to outlook...."
"Could not connect to Outlook."
Beautiful suggestion, I really thought I had the answer there... Thank you!
Seems to be that poutlook.exe is knackered, but that really would not explain why the Phone (cprog.exe) won't load...
PIM Backup log history is mostly what could be expected:
appointments failed - cant connect to outlook
call logs worked
contacts failed - cant connect to outlook
messages worked - "connected to outlook" (but thats a different db and a different connection app, tmail.exe)
speed dials worked
tasks failed - cant connect to outlook
So it comes down to this: PIM.vol is knackered, OR poutlook.exe is dead, and I'm not sure which. Anyone have WM 6.1 and feel like emailing me a copy of poutlook.exe? (powderkeg500 ~a~t~ gmail ^d0t^ com !)... I'm sure the versions may be a bit different... but *shrug* maybe it will work?.....
Does anyone know if I can simply copy PIM.vol to my computer, reload the device, and then copy PIM.vol back to the phone? If the answer is absolutely yes, then I can simply try that. But if the answer is no... I could be shooting myself in the foot
i think copying PIM.vol off and then back on might work, but i seem to recall it may require Total Commnader to get it back on as it's locked by the OS on startup - deemed a system level file i think.
i remember doing this once myself but can't remember that far back now.
Sorry for not sounding more positive. You might like to look at alol.net.br as they offer a free Exchange acount you access OTA and so your contacts would always be backed up in future.
Hi guys
A few days ago, I did a soft reset on my O2 Serra and when it switched back on, some of the most important functions (for me) does not load up, such as tasks, calendars, phone dialler, contacts, and a few more not worth mentioning. I normally don't use the TouchFlo and just have a standard windows desktop with a few of my main functions displayed on the "today" screen -- date, messaging, tasks, calendar and tomtom. After this problem has occured, now the today screen does not show the calendar and task any more. When I press the "answer" hard key, nothing happens. I tried accessing these functions from the Program menu, the screen just blinks once. Except when I try to access "tasks", an error msg comes up saying "no program memory available. tap start>system>task mgr, stop programs that did not stop automatically and try again", but when i check, nothing is running and there's lots of program memory remaining.
Just before this problem, I did not install or uninstall anything, all I did was change the time and time zone, and then I did a soft reset. I did this because I am on biz trip abroad 6000 miles away from home at the moment, and which is also the reason why I can't just do a hard reset. And my own laptop which I sync to is at home and not with me now. I don't want to just lose everything if anyone here can help me to recover it. I also have loads and loads of important things marked down in calendar, tasks and contacts which I need for my biz trip!!!!!!
Can anyone out there help out???
Or is there a way I can pull out a few files from the phone where tasks, calendar and contacts are saved? and maybe I can read them using another laptop whilst I am away from home?
It seems that windows in the phone did not start up properly, maybe some files corrupt? is there like a "windows repair" like u have on desktop windows?
Hi guys
Anyone got any ideas? just reading the data off the phone is good enough for now, i.e. is there one file that stores all the calendar, one file that stores all the tasks, one file that stores all the contacts? If there is, then I can just extract these and read them with, Outlook I presume, on any computer?
Thanks in advance.
I recently change wireless carriers here in Australia from Optus to TPG which in fact share the exact same network. Optus renting out bandwidth to TPG. A few days into changing over i noticed that i was intermittently able to message my girlfriend and only my girlfriend.
When i was unable to message i would get the upside down smile face and the try again message in the messaging hub even when she was standing right next to me with her phone. I then would test it messaging my dad on the same network and my mum on a different network and it worked perfectly both ways. I have noticed that if i get her to message me sometimes it allows me to message her again successfully.
So last night i got fed up, delete her contact from window live re added it then did a hardware restart. When the restart i could not get my Data connection to work at all and I noticed this first of when originally logging into windows live. I then notice in the Market place I was missing HTC apps, and Music, I did another hard reset and Music Shows up but when I clicked on it then I clicked the link to get unlimited music which logs into my Zune account, the music button disappeared from the market place again and still not HTC apps.
I did another hard reset and then i got only had Apps and Games option in market place, no music or HTC apps. I turned my phone on and off and then i got this. http://i43.tinypic.com/1op1l1.jpg
To get rid of it i had to pull the battery but it worked fine after, i then did a soft reset and got HTC, MUSIC back in the market place but i was unable to download the connection manger as i got an error. I wake up this morning and my data connection is working so its possible the network is down or my phone is honestly a broken. Any help would be great.
i think the sms problem is your carrier problem, and, the red-green-blue screen is the spl mode, a place where you can flash your phone (not anymore for bootloader 5.x, you need a goldcard to do that). you'd better goto htc service center to not to risk your device.
I'm in a similar situation. Using a tmous hd7 on simple mobile. When I first start my phone fresh, data doesn't work so I skip live sign-in. Then I go all the way to the main screen then connect to my WiFi network. After that sign into your live acount. Wait a minute or two for HTC apps to show in marketplace. Next download and install HTC connection setup. After install open app and at the bottom tap the "..." and tap manual select. Wait a few seconds and select your carrier from the list.
Works fine for me everytime. Sometime HTC apps don't show right up in marketplace after I sign into my live account bit it will.
Sent from my HD7 T9292 using XDA Windows Phone 7 App
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Something odd happened today with Whatsapp and I just wanted to report it in case it also happens to anyone else or anyone can shed light on it.
I left the house today at 8.45am to go to work. I cycle to work and so I had the phone in my bag . The phone was on the home screen before I turned off the screen and put it in my bag. I didn't get the phone out of my bag until 9.30am. However, when I checked my Whatsapp, I noticed there was a message containing a single smiley face to one of my contacts (they happened to be the contact at the top of the list as they were the last one I contacted legitimately). There's no way the phone would have accidentally sent that in my bag because of the way the phone was placed in the bag, there is nothing else in the pocket. Even if it was accidental, the presses would have had to turn on the phone, go launch Whatsapp, click the top contact, enter a smiley face message, press send and then press the home button to get back to the home screen before the phone switching off (or timing out). That's near impossible for it to do that.
I have the Nexus 5 phone. It's using Android 5.0.1 and I have the latest Whatsapp application with the new Whatsapp calling feature. I also use Whatsapp via the web using my Home and Work PC (both of which I have sole access to and both of which were turned off). I also checked my phone settings to see what computers were connected to my Whatsapp app, and it confirmed that only those two computers had access (I removed access to all PCs anyway and re-added my work PC).
Any ideas or thoughts?
Techno79 said:
Something odd happened today with Whatsapp and I just wanted to report it in case it also happens to anyone else or anyone can shed light on it.
I left the house today at 8.45am to go to work. I cycle to work and so I had the phone in my bag . The phone was on the home screen before I turned off the screen and put it in my bag. I didn't get the phone out of my bag until 9.30am. However, when I checked my Whatsapp, I noticed there was a message containing a single smiley face to one of my contacts (they happened to be the contact at the top of the list as they were the last one I contacted legitimately). There's no way the phone would have accidentally sent that in my bag because of the way the phone was placed in the bag, there is nothing else in the pocket. Even if it was accidental, the presses would have had to turn on the phone, go launch Whatsapp, click the top contact, enter a smiley face message, press send and then press the home button to get back to the home screen before the phone switching off (or timing out). That's near impossible for it to do that.
I have the Nexus 5 phone. It's using Android 5.0.1 and I have the latest Whatsapp application with the new Whatsapp calling feature. I also use Whatsapp via the web using my Home and Work PC (both of which I have sole access to and both of which were turned off). I also checked my phone settings to see what computers were connected to my Whatsapp app, and it confirmed that only those two computers had access (I removed access to all PCs anyway and re-added my work PC).
Any ideas or thoughts?
Click to expand...
Click to collapse
May someone family member of yours did it accidently
Sushant Rohan said:
May someone family member of yours did it accidently
Click to expand...
Click to collapse
Phone was in my bag while I was cycling and I have sole access to my PCs.
same happened... a message containing a contact was send to one of my groups from my account.... wat the hell is happening...
aruns r said:
same happened... a message containing a contact was send to one of my groups from my account.... wat the hell is happening...
Click to expand...
Click to collapse
It's very strange but it hasn't happened since I reported this message. Do you use the Web interface for Whatsapp? I am only speculating, but I think it may have been something to do with that. I have since factory reset my phone a number of times and did not install a number of games/apps that I had previously. Therefore, it's plausible that it may have been caused by some malicious app on my phone.
If you wanted to list the apps you have installed (either here or in a PM) I can tell you if any of them sound like ones I had installed previously.