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Help - My Backlight won't respond - Verizon Touch Pro2, Windows Mobile 6.5 official

I have the Verizon Touch Pro2 and recently upgraded to Windows Mobile 6.5 using the official release.
I saw someone else have this problem (he posted a video of the issue) but I cannot find if he found a solution.
Normally, if you press the top button, the blacklight turns the device's backlight on or off. If off and you press the Power button, the device tells you "Backlight is off. Press button to turn on." and points to the top button with a little green arrow.
Well, something is wrong with mine. When the backlight is off, pressing the top button does nothing. The problem is intermittent and very frustrating.
Now the device is not locked/crashed because the power button will bring up the message. Also, if I call my phone, it comes up. If I txt my phone, it comes up. If I plug my phone into my computer via USB, it comes up. But pressing the top button doesnt make it come up.
I've flashed the phone 3 times to try to get rid of the problem. Originally the phone had the 6.1 stock Verizon ROM. I have not ever try to load a custom ROM on this phone. I have no special software installed on the phone. I am not using the Sense interface, I'm using the Windows Default.
Please help! & Thanks to all you gurus!

I've only noticed this problem when my device gets too hot, so try to keep it out of the sun/heat. I've been on Mighty Mike rom for the past week and have had no issues.

i dont think its the heat..
burtonsnow8 said:
I've only noticed this problem when my device gets too hot, so try to keep it out of the sun/heat. I've been on Mighty Mike rom for the past week and have had no issues.
Click to expand...
Click to collapse
i have not noticed any heat issues. the problem has occurred both when the device was plugged in and not plugged in. in rooms with temperatures from 68° to 76° F and never in direct sunlight..
i think the problem has something to do with email.
i have it setup to check my yahoomail via imap. its downloading messages from years ago, even though its been setup to do only the past 30 days, how is this possible?
ive seen it say 2000+ new emails on the today screen, and dating back to 2003 the last time i was able to turn the backlight on via USB, the yahoomail account was in a perpetual disconnecting... sometimes erroring at being unable to synchronize at all..
also the error reporting service has told me that "tmail.exe" keeps crashing.. im assuming its crashing cause its getting overloaded with too many emails.. can any provide some input?
ive deleted the yahoomail account for now and will see if it happens again..

update
almost 24 hours later, no locking up. device is running smooth.
i fear that the issue is related to the email problem.
it downloading 2000+ emails must have been it.. im assuming
has anyone else had the backlight issue? and have you found it may be related to email?
im going to wait 2 more days and re-add the yahoomail account and see what happens.

That is very interesting. Have you tried using seven for your mail?
http://www.seven.com/

almost 48 hours later..
burtonsnow8 said:
That is very interesting. Have you tried using seven for your mail?
http://www.seven.com/
Click to expand...
Click to collapse
no ive never heard of it.. it looks like id have to join a beta to get it for my phone..
and although i enjoy the idea of using something that works i dont like just giving up on the whatever is wrong with the software.
and...
almost 48 hours later the phone has not at all locked up.. i fear the issue is directly related to whatever it was doing with my yahoomail account.
the settings were: imap yahoomail, html, 2kb, 30days, no attachments.. i think thats all thats relevant.. and it was downloading well over 2000 messages from as far back as 2003
im going to add the mail account back tonight to see what happens..

simplyvega said:
no ive never heard of it.. it looks like id have to join a beta to get it for my phone..
and although i enjoy the idea of using something that works i dont like just giving up on the whatever is wrong with the software.
and...
almost 48 hours later the phone has not at all locked up.. i fear the issue is directly related to whatever it was doing with my yahoomail account.
the settings were: imap yahoomail, html, 2kb, 30days, no attachments.. i think thats all thats relevant.. and it was downloading well over 2000 messages from as far back as 2003
im going to add the mail account back tonight to see what happens..
Click to expand...
Click to collapse
Since you mentioned it I was mulling it over...I really think you are onto something with that mail message, because the two times I did that I had a message waiting.
Seven should be free, I've posted the cab below.

Same thing with mine...
I've had the same thing happening with my TouchPro 2. I found a quasi-work around that helps limit the number of freezes, but it sure increases the number of pocket-dials I make. In the advanced section of the power settings deselect the "turn off backlight if device is not used for" box. Then decrease the "turn off device if not used for" box to 1 minute. I'm still getting really good battery life (lasts all day) and it's not a new battery.
I sure hope there's some sort of update or fix for this issue soon, because this is only a work-around.

Backlight issue on Verizon
I was having the same problem. I do not know if you have mobile email installed. I did. I removed it and so far so good. You will have to hold the back light button for about three seconds sometimes but it always works. No more soft resets. The only issue is that you have to contact Verizon and have them stop the text notifications from OZ Mail. The way Mobile E mail works is the third party software company sends a text which you never see because mobile email software gets it and uses it to give you the notification that you have new mail. Tech support had to create a trouble ticket in order to stop these text messages. Every time I got a email I would get a text from OZ mail with about 20 something alphanumeric numbers. SO far so good!

I had this problem with mine and it appeared to have something to do with my 3.5 audio jack... it was like it thought there was somthing plugged in there but there wasn't. as soon as i plugged in my headphones the screen came right on...

update - and semi-isolation
so after days of not having my yahoomail account configured, and my phone not locking up once, i added it back with the following settings:
imap, 7days, 2kb, no attachments. (the original issue occurred with similar settings, only 30day past messages and not 7)
it worked for a few days, then when i was leaving work today i took my phone out of my locker and noticed the backlight was on. an alarm had gone off.
then i looked at yahoomail and it said i had 2000+ new messages.. the first message dated from august 2008
i turned the backlight off. when i tried to turn it back on it worked. but later in the evening it did not. it hung like it was doing when i started this thread. and it was in the process of "downloading headers" for hours. upon clicking "send/receive" to make it disconnect, it sat on disconnect for a long time, without doing anything.
something is clearly wrong with yahoomail or perhaps simply the imap service
who should be contacted? someone at verizon?

isleepinabucket said:
I had this problem with mine and it appeared to have something to do with my 3.5 audio jack... it was like it thought there was somthing plugged in there but there wasn't. as soon as i plugged in my headphones the screen came right on...
Click to expand...
Click to collapse
i noticed my screen coming back on this evening when i got out of my car. i have bluetooth set up from my car deck to my phone for audio streaming and hands free.. it automatically connects when i turn the car on and disconnects when i turn the car off. upon disconnect the phone usually displays an error saying that the hands-free device has been disconnected.
it looks like the phone will respond when any kind of event happens (ie plug/unplug of headphones, phone call, txt message, alarm, etc..) so whatever the hell is wrong the phone is not actually crashed, just the backlight wont respond to the top button..

What your describing bis not new... nor is it limited the the TP2 or HTC phones. Commonly referred to as "failure to wake" or "sleep of death" (do ba search). Potentially effects all WinMo devices.
Frequently attributed to programs running in the background as the phone goes into sleep mode. By Programs, this could mean an active applicationyou initiated, a system program running invisibly in the background or an event that creats a notification while the phone was asleep.
Workaround is similar to what you've already tried: Extend the amount of time it takes for the device to go to sleep (+ve found 3 minutes sufficient, allowing for more time to multitask with multiple programs running).
Try not to put the phone to sleep with known programs running under the task manager.
Use Lumos to conserve battery life, since youre possibly keeping the device on for longer periods.
Keep availible RAM using a RAM cleaner and clean up duplicate notifications. I use MemMade for both.
This is a software issue and the circumstances are descibed in Microsoft's documentation for software developers. They test for programs that contribute,or create this problem before they go into the marketplace.
Sorry for the typos. In class banging out a hasty responce.

I've been having the same issue too, intermitantly maybe twice a month. I can't find any pattern.
I use Google Latitude, Batti, and I sync email every 30 minutes (Exchange to my univeristy, and IMAP to AOL) but I also have my computer set to download messages and erase messages after 2 days so I never have more than about 100 messages to sync.
WM 6.5 Verizon ROM (it came preloaded out of the box)
Sometimes, it locks up immediately after bootup (as a moment ago) sometimes it will run great for weeks before having problems. I can't find a pattern.

[Q] HTC Dash Missing Programs/Icons

Hello, everyone,
I hope this is the right forum, but please feel free to move it to the correct one.
My wife's HTC Dash (on a Rogers plan) began acting strangely yesterday. She said she was in the middle of texting when the Comm manager screen came up. When she finished her text, the shortcuts along the top of the screen were all missing, and when she tries to use them, it says something to the effect of "Error opening the shortcut of locating the target filename." I can't say exactly how this happened, since I was not with her at the time.
She can still send and receive text messages by highlighting the "Text Messages" section of the homescreen, and she can still access her contacts for calls and texts. The calendar can still be accessed through clicking on appointments in the home screen, but not through the shortcuts. Also, where the Comm Manager usually is on the home screen, it is now blank, but I can click on it and access the Comm Manager screen.
When I open the Start Menu, the only icon that remains is the T-Mobile "Set up Email" option. I can also not sync the phone to the netbook it's set up on. When I plug the phone in, it is recognized by the computer but in Mobile Device Centre program, it imply says "Error."
UPDATE:
I can plug the phone into the computer and it will be recognized. I can also use file explorer to see the files in the phone. Also, the phone will not let me change ring modes (Normal/Meeting/Silent/etc)
Has anyone had this issue before, and would a factory reset correct the issue? I told my wife it's likely she will lose her contacts, but she's not too concerned about it, since she can get those back easily enough. She just wants the full functionality back. She does not use the phone for email, so I can't speak to that.
Thanks for taking the time to read all this. I hope someone can help us!
Thanks

I'm sorry, but i can't help you with your problem, but you don't have to loose the contacts etc from the device as you are able to connect to a pc.
Find a program called 'jeyo mobile compagnion' you can download a demo from the official website,and you can make a back up of contacts, sms and call histtory
btw, afaik you probably have to make a hard reset (factory reset).
good luck!

Mail count incorrect

Title pretty much says it all!
On my phone (Note 4) the unread mail count is currently one. On the S2, it is twenty-eight. Scrolling through the mail on the S2, I can see emails that I deleted days ago. Am I perhaps missing something from the settings?
(The emails relate to gmail and Google Apps mail)
Many thanks
KJ

I have the same exact issue. I emailed Samsung and they told me to do a factory reset to correct the issue as they have not heard of this bug from the latest update. A factory reset did NOT correct the issue. I believe the latest update caused the issue but convincing Samsung is another story. I was going to call them on Friday to see what the story is but does anyone else know what is going on here?

So I contacted Samsung technical support and they asked me to resync my bluetooth connection with my phone. Basically you just disconnect the gear s2 from the phone and hit connect again in the gear manager. It seemed to have worked for the first email deleted but not for any subsequent emails. I just tried it again and it is actually not working at all.
Because this is not a "software issue" they claim, the watch would need to be sent for repairs. I don't know what else to do but I'm not sending off the watch for repairs. If you are experiencing this issue, please call Samsung because they do not believe this is an issue and let us know here. If you AREN'T experiencing this please let us know as well...
The issue is that when you delete an email from your watch, it will delete from the phone CORRECTLY. However, if you delete an email from your PHONE it will not automatically delete it from the watch... causing you to have to manage the deletions on your watch manually. This was working prior to a software update recently.

Murphinator2000 said:
So I contacted Samsung technical support and they asked me to resync my bluetooth connection with my phone. Basically you just disconnect the gear s2 from the phone and hit connect again in the gear manager. It seemed to have worked for the first email deleted but not for any subsequent emails. I just tried it again and it is actually not working at all.
Because this is not a "software issue" they claim, the watch would need to be sent for repairs. I don't know what else to do but I'm not sending off the watch for repairs. If you are experiencing this issue, please call Samsung because they do not believe this is an issue and let us know here. If you AREN'T experiencing this please let us know as well...
The issue is that when you delete an email from your watch, it will delete from the phone CORRECTLY. However, if you delete an email from your PHONE it will not automatically delete it from the watch... causing you to have to manage the deletions on your watch manually. This was working prior to a software update recently.
Click to expand...
Click to collapse
I am not having the same issue, if I delete my email from the phone it does delete it on the watch. It will not delete it from the watch when I am connected remotely though, but it does remove it once I get back on bluetooth. This is exchange email through the normal android email system. Have you also tried deleting the email on either outlook or the web client and see if it updates the phone and watch that way?
One thing I do notice though that does throw my mail number off at times. If I do not receive the notification on my phone then I do not get that email on my watch. So far no matter what it doesn't seem to sync back to it. The only instance I have ran into with this is if I have my email application open and a new email comes in. Because the email app is open it never does a notification to my phone so the watch never gets it.

rgburress said:
I am not having the same issue, if I delete my email from the phone it does delete it on the watch. It will not delete it from the watch when I am connected remotely though, but it does remove it once I get back on bluetooth. This is exchange email through the normal android email system. Have you also tried deleting the email on either outlook or the web client and see if it updates the phone and watch that way?
One thing I do notice though that does throw my mail number off at times. If I do not receive the notification on my phone then I do not get that email on my watch. So far no matter what it doesn't seem to sync back to it. The only instance I have ran into with this is if I have my email application open and a new email comes in. Because the email app is open it never does a notification to my phone so the watch never gets it.
Click to expand...
Click to collapse
Thanks for the post. I reinstalled Gear Manager and it MAY have fixed the issue. I'm still going through some tests. The only way to get the emails to your watch all the time is to turn off the Limit notifications in Gear Manager > Notifications on your phone. I turned it off for the very reason of getting all the future email to go to the watch.

Murphinator2000 said:
Thanks for the post. I reinstalled Gear Manager and it MAY have fixed the issue. I'm still going through some tests. The only way to get the emails to your watch all the time is to turn off the Limit notifications in Gear Manager > Notifications on your phone. I turned it off for the very reason of getting all the future email to go to the watch.
Click to expand...
Click to collapse
That's good that you may have got it resolved.
So for mine, I have already turned off the limit notifications option a few days ago. That works good so if I am using my phone the notification will still come to the watch, before I had turned it off if I was using my phone the notification would not come to the watch until my screen on the phone went black.
The problem is that if I actually have my email app opened up on the phone, and an email comes in. The phone doesn't give a notification because I had the app open already and see the email. At this point the watch never gets a notification for that email because the phone never did. So that email never makes it to the email app on the watch. Its almost like the watch didn't see a notification so the email doesn't exist for it.
This is not the same result for text messages, text messages still seem to sync correctly even if I did not actually get that notification on the phone.

rgburress said:
That's good that you may have got it resolved.
So for mine, I have already turned off the limit notifications option a few days ago. That works good so if I am using my phone the notification will still come to the watch, before I had turned it off if I was using my phone the notification would not come to the watch until my screen on the phone went black.
The problem is that if I actually have my email app opened up on the phone, and an email comes in. The phone doesn't give a notification because I had the app open already and see the email. At this point the watch never gets a notification for that email because the phone never did. So that email never makes it to the email app on the watch. Its almost like the watch didn't see a notification so the email doesn't exist for it.
This is not the same result for text messages, text messages still seem to sync correctly even if I did not actually get that notification on the phone.
Click to expand...
Click to collapse
Ahhh ok I got ya. If the app is open, no notification, therefore no email on watch. Nice. I wondered why Samsung decided to handle emails like this to begin with. It would have been easier to just read from the phone or something instead of this convoluted sending notifications of future emails. That way I could access all the emails at once as well.

Yeah I agree, not sure what the thoughts were with it either. Owell, hopefully they will have some tweaks to it. The good thing is that it really isn't a big concern. If I already saw the email on my phone before the notification came in then I'm not that concerned about seeing it on my watch. The situation just won't come up very often as I don't just stare at my email app waiting for emails to come in haha. Just more of thought it was an interesting way they did things. Would be nice to know how that back end for that is working.
Either way, maybe it is because it is my first smart watch, but so far I'm still loving it even with some bugs and a lack of apps.

I just got a s2 classic, I am experiencing the same issue, I delete the messages from my phone, and they still show on the watch, I have tried removing gear from my phone and reinstalling, but it did not work, I still have the same issue.
any other people have this issue and have any other advice on fixing it.
thanks

Ghost in the Machine

Hi guys!
Tried the search but came up with nothing so here goes...
I must admit I'm not very tech savvy but I can follow instructions no worries
I joined mainly because my Samsung Galaxy S8+ (un-rooted) started to behave very strangely early this year.
(and I want to trick it up after warranty expires in August ?)
Short story is that my Samsung account got hacked (or it at least seems like it) and the perp was then able to control my phone remotely. It was incredible watching my phone do as it pleased and all I could do was sit back and watch. Funny thing is that I've never actually toggled the RC switch (find my phone)...
My local carrier (Telstra Bigpond - Australia) account as well as my Google account got taken over shortly after. This would have given whoever it was access to my 3 cloud accounts which add you can appreciate would contain some sensitive material.
Whoever is responsible could well be a member on here so "Hi, there!! "
I pulled my sim and sd card and switched the phone off so I could decide what to do next.
I got a password manager app, changed all passwords (lucky my partner had a spare iPhone 5S sitting around up I could get online) and factory reset the phone.
All seemed to be going well until a few days ago...
I got "timed out" on my Samsung account (is that even possible?!) and while I was putting the password in (on the Samsung website - silly mistake!) just as I hit next I noticed a few dots in a square pattern that did a spinning type of graphic over the password entry box.
Continuing onto the next screen where the two step verification was, which was to send a text to my phone to receive a code and bang! Before I even received the text a six digit code appears in the fill box on the screen (same spinning dots in a square pattern) right before my eyes and then I receive the text afterwards! The numbers matched!!
I’ve also been asked to enter my Google credentials on more than one occasion lately from being “signed out”...
I don't know what to do!
I've tried all of the popular virus type apps and a few file managers to no avail. More like I've been hacked than a virus?
I've removed apps and shut down almost all of them as well as toggling between mobile data and WiFi and restored the phone twice back to earlier backups from over 6 months ago.
I've only ever downloaded from the Play Store apart from just the once getting your better version of the Play Store XDA (LABS) app.
What might be noteworthy is when I was using Google's help function it said that I had a "modified Android" and to contact manufacturer. I can guarantee the phone has never been cracked open.
I can provide screen shots from DevCheck (FLAR2) but I really don't know what I'm looking at. I also don't have any unknown apps etc...
I really don't know what to do next...
Any advice please??
Sorry about the long post.
All the best,
Crackles

Took phone to Samsung and they wiped the device and installed current (Android Pie 9 w. Feb 01 security update) so was looking forward to having a play with the new os until I went to add my Samsung account details...
Entered the password then the 2-step security kicked in to send a text to my number.
The earlier 4 circling dots dropped the 6 digit code into the fill box before I even received the sms! Device (on it's own jumped straight to the remote control button in the Find my Device security section) then attempted to change the password!
Only thing that prevented that from being carried out was I had biometrics activated and stopped the action using my fingerprint.
Seriously no one has any idea on what to do?!
I also had installed a replacement sim card.
I also can't uninstall updates on certain apps like Google Play Services etc, and some apps either have a dead link (press it and nothing happens) or Play Store can't find the app when I hit the downloaded from Play Store thingy at the bottom of the app description page. Hope that makes sense.

As you said, they wiped the phone, which means they most likely flashed the whole firmware, so there's no way for any malware to remain installed. But for what it's worth, you can try to re-flash the firmware yourself using Oding to make sure the whole flash is clean.
If your phone really was infected with any kind of malware, it must have been a 3-rd party app you have (repeatedly) installed. Some apps like Google Play Services cannot be uninstalled because they are vital for system's (or rather apps installed from Play Store) propper functioning.
Also, even if you had infected your device, it would not be able to take control of your device to the extent you described because of app sandboxing, which cannot be broken unless the app constitutes itself as a system app (because every part of the system has to be cryptographically signed, this would break the boot and brick your device) or the user (you) would have to allow the app the necessary permissions to carry out these tasks.

Hey Kernel thanks for the reply ?
Yes I know what I'm saying sounds crazy and even the missus said I was nuts till I showed her.
I can't screen record any more either...
I'm noticing odd little things like when I pull the notifications screen down for a second or so the NFC, Bluetooth and nearby icons are lit up but then revert back to a if they were off. I've switched all of these items off in the settings so are they being sneaky?
So far nothing really bad has happened apart from not being able to put my credentials into the PayPal app. That's using both Last Pass auto-fill and manually entering the email and password. I've un-installed and re-installed many times and it's the same. I'm not going to add any banking apps just yet.
Facebook also got installed in the background about 4 times within a few minutes. Seemed odd to me. I think I've got a screenshot of that.
Malwarebytes found an issue with I'm guessing a theme I got from the Samsung Galaxy Store so I removed it, chose another and it seems OK.
There's still a few odd things happening like certain settings reverting back to something different from what I'd set.
I'll keep tinkering and post anything that stands out.
Is there an app or something that can check every file on my phone and tell if something isn't quite right?
I don't have a pc at the moment but when I do I'll look into Odin.
Thanks again for taking the time I know I sound like a lunatic and tbh I really wish I was haha!! :laugh:
Hmm interesting...
When I tried to upload the screenshot it stopped and said "bad request"...
Sent from my SM-G955F using XDA Labs

Could all this weird bs be happening if the home WiFi has been hijacked?
Sorry for dumb questions.
Sent from my SM-G955F using XDA Labs

Whatsapp does the same thing, autocompletes the code, before de sms is coming. This is not a malware. But, don't use password manager... Those can be hacked.

Really my password manager can be hacked?!
I'm using Last Pass.
So moving on I started to poke around the WiFi router and found the PnP enabled and my device was sharing with another device. I did not authorise this. I've since reset the router, changed the pin and access code, disabled the WPS and also factory reset the device that was "sharing" with mine... The owner of said device no longer lives with me. I'm just glad I confiscated the phone from him before he left.
When I'm researching possibilities of what could be going on with my phone the pages won't load. It's like my searches are being monitored and the data is being stopped. I tested this with my partner's phone (on mobile data) and the exact Web pages loaded right up on her's without a hitch! I tried again on mine and they just stopped. Pages would load straight away on mine if searching for something completely different like rc cars or bmx related content. Stuff to do with my phone just won't work ffs!
Like when I tried my first post on here. It simply would not post it up! I ended up having to copy/paste the draft and emailing it to another account that I made up on the spot on her phone. Hence the two usernames in this thread.
I got the 3C TOOLBOX app and in the app management section, Task Manager under service many of them are "custom entries" and I cannot un-tick, modify or reset back to the original version of any of these apps. Google Play Services was the worst. Pretty much every thing it was capable of doing had a "custom action" and I could not do anything with it.
Am I doing something wrong or do I have a serious invasion of my phone..?
Thinking about smashing this thing to bits and getting an S10+ ??
Also the Bluetooth, NFC & Nearby buttons almost any me of the day/night are on for a split second when I drag the motivation panel down. These are all set to "OFF" in settings...
What
The
F--k?!?!?!
Sent from my SM-G955F using XDA Labs

Whatsapp Web and phone notification

Heya,
So I'm using Whatsapp Web and every time I get a message, it instantly lights up my phone screen. This happens also if the chat is active, meaning I don't get a notification (of course not) but the screen lights up anyway. The phone is too fast to notice the notification, while my old S8 used to ignore notifications if I was on Whatsapp Web.
Any tricks to this? It uses a lot of battery for the screen to keep blinking on

It doesn't seem to happen to me. I'm using the same wifi for my phone and my laptop. My phone only beeps if I don't check the message on my web whatsapp on the laptop. Note that I only use the browser version not the macos whatsapp app.

Zude said:
Heya,
So I'm using Whatsapp Web and every time I get a message, it instantly lights up my phone screen. This happens also if the chat is active, meaning I don't get a notification (of course not) but the screen lights up anyway. The phone is too fast to notice the notification, while my old S8 used to ignore notifications if I was on Whatsapp Web.
Any tricks to this? It uses a lot of battery for the screen to keep blinking on
Click to expand...
Click to collapse
I would have to agree with the previous comment, Im not finding an issue with the app giving me notification have you tried to uninstall it, or just reset the cache/data on the device. The only thing i know that can make it play up in the way you're talking about is if you have sideloaded GMS?

my issue is very different, while I'm connected to whatsapp web (phone and pc on the same network), after a while whastsapp web shows "phone not connected to the internet" and notifications doesn't show on the phone. After I open whatsapp on the phone, I recieve all the messages that weren't arriving.
When I connect to my cellular data on the phone and over wifi on the pc, there's no issues.

It seems that reinstall plus disabling "wake" helped. Now if I'm active on a chat, phone doesn't react, if I'm not, phone vibrates. Just as it's meant to be.
I have the "no connection" problem too. If you find a solution, please do tell