Related
Like many of you I am now totally fed with HTC's lack of customer support. The content of my email shows that I have never received a reply from them in response to any of my emails. They were all posted through the official contact email form at http://member.htc.com/CustomerService/CS_Mail.aspx
This is my fifth (yes, 5th) email to you on this matter and you have not yet bothered to reply to me.
I am now disgusted with the (lack of) support offered by HTC and I will NEVER recommend HTC to anyone. How on Earth can you get away with simply ignoring your customers? This is no way to treat loyal customers who have purchased at least two other HTC devices in the past.
My original complaint related to the, by now, well reported missing video drivers issue on my Touch Cruise mobile phone. But, to be honest, that was more than seven months ago and I am now so disillusioned with HTC I am unlikely to ever purchase another device from you again for the followin greasons:- a) for completely failing to take my concerns seriously, b) for failing to deliver on promises made in various forums that a software fix would be released, and c) for failing to deliver a WM6.1 update for the Touch Cruise that HTC also promised to provide.
I usually, at this point in my emails, request a response from you but experience tells me that is unlikely to happen so I send this email simply in the hope that someone at HTC will at least read it and understand that your company is alienating many of its customers by simply ignoring their requests for support.
Click to expand...
Click to collapse
I will wait to see if this one gets a reply.
gadgetgaz is NOT holding his breath
EDIT: I just re-read this and wished I hadn't posted it but there is no option to delete. I posted in just after sending my email to HTC because I wanted someone, anyone, to understand how frustrating it is to be ignored. anyway, sorry for boring you with this
Hopefully your tantrum-email made you feel better, but you're beating a dead horse... Nothing will change, accept it and move on.
If you purchase an HTC-branded device not through your carrier, you are completely on your own support-wise. It's nice that HTC offers such a variety of handset choices, however, it would be better if they would also expand their support offerings.
seems to me you were a bit quick in the flaming process:
HTC is really working on a fix/update, and its expected in the next few days
That changes nothing on the fact that they never reply on a email on there official support line.
They have to change a lot here.
gadgetgaz said:
Like many of you I am now totally fed with HTC's lack of customer support. The content of my email shows that I have never received a reply from them in response to any of my emails. They were all posted through the official contact email form at http://member.htc.com/CustomerService/CS_Mail.aspx
I will wait to see if this one gets a reply.
gadgetgaz is NOT holding his breath
EDIT: I just re-read this and wished I hadn't posted it but there is no option to delete. I posted in just after sending my email to HTC because I wanted someone, anyone, to understand how frustrating it is to be ignored. anyway, sorry for boring you with this
Click to expand...
Click to collapse
Well if its any consolation to you..i have yet to come across any device manufacturer who provides good customer service...and i have used models from three different ones they are all the same...
Cheers
ahmedmohsin said:
seems to me you were a bit quick in the flaming process:
HTC is really working on a fix/update, and its expected in the next few days
Click to expand...
Click to collapse
Yep, I tend to fire from the hip sometimes. I did say though that I realise I shouldn't have posted it.
Regarding the fix/update, I really, really hope I will be eating my words but I'll believe it when I see it!
Anyway, like Borizli says, my beef was about the failure to respond to simple email support requests rather than the driver issue.
Let's all keep out fingers crossed for an update that does what we are hoping for
I bet there are htc engineers and developers on this forum as well. And they should be long aware what we really need from their products. It's just the company policy and their management team don't put effort on it. To be honest, htc is still growing bigger and bigger with lack of support. it seems they can always get away with it.
Useless
you can write thousand e-mails and you'll never receive a "intelligent" reply.
The strategy of HTC is to develop new PDA's without take care of the previous one.
Okay so I recently purchased an app on the market called "Soccer Score Centre" the developer is "Pants Software" and his website is "www.pantssoftwaree.com" So I purchased this app and it didn't quite work as it said it would. I wasn't getting goal notifications or any alerts on my nexus one. I checked other peoples comments on the market and some had the same issue. I sent developer an email letting him know it want working and he replied within a few hours about looking into the issue for me. well a week later I hadnt receive any response or fix to the issue and thats okay I understand that devs are busy but I already paid for this app and honestly i didn't feel I have gotten what I paid for.
So since this was international I couldn't refund the app and I wasn't even asking for a refund so I decided to post on the market my issue with the app so others can see, I mean I have every right to post my issue with an app and rate it how ever the hell I want on the comment are for any app so others can be aware that this is a common issue. I always respect the hard work and dedication of a dev so I never post something untrue or harshly negative. I posted this: "App since to have issues with goal alerts and notification, and its still doesn't have MLS"
thats it! nothing wrong with that....well here is the email I receive from the developer this morning:
Hi XXXX,
I see you must have gotten bored putting poor comments on other score score apps so decided to return to ours and give out your low ratings - so are you really that disappointed with EVERY football score app, if so I'd suggest that you get an iPhone or perhaps just not download any apps.
Or are you from a competitor like Bernd from Livescore said.
I've already given you a refund previously and yet you repurchased, rest assured you won't be getting another.
Regards.
First of all I don't know what hell he is talking about "competitor" or who the hell is "Bernd" but I am just a regular android user with a nexus one who downloaded this app, paid for it, didn't get his moneys worth and posted my comments on the market like everyone else does and now I get this harassing email and on top of that a few minutes after I receive this email I received about 12 spam emails from unknown sources and sites I have never heard of or signed up with and some were located in the UK, where this developer is from. So is it a coincidence I receive this angry email from him, and then I get spam emails a few minutes after all from the same location (UK)? I think not. Well I think this is BS that a developer has the right to take your email and use it for fraudulent purposes, only because he didnt like a comment about his app. I am still getting spam in my inbox and who know what else he is using my email for. Anyone know how I can report this to Google or the android team?
That's crazy, can't you report him to some scam watch, or spammer government set up agency? In Aus we have scamwatch.gov.au for example.
That's a massive violation to use your email to sign up for spam. What a really disturbed person they must be.
Personally I would reply to him, explain what you've said here and tell him you will be looking to report him to anyone you can and bad mouth his poor customer service to anyone that will listen.
I would then change your score to 1 star and explain the developer has actually started spamming you etc.
I already mentioned it to him and we went back and forth on emails. very rude dev he kept saying how I bad mouth other devs and he didnt even have proof and then tried sending me a link to an android market listing where you can see your own comments and he didnt even have the right one. I was respectful to him but overall he is an a**hole with a negative 10 star rating in my books
We should report that developer.
Sent an email to Google and have them look into this developer.
Sent from my PC36100 using XDA App
I've bought this app and exchanged a number of emails with the developer and have found him to be very helpful and professional. Looking at the feedback for the app on the Market would support this - so I find it difficult to believe the OP claims. Indeed searching across XDA I can see posts from other users who have had similar good experiences with the dev.
Perhaps people should check the app feedback for themselves before reacting to any unsubstantiated claims....
After reading the the 12 pages over in Viewsonic's Facebook Discussion section on the gTablet support, I came away with the idea that what we need is a single united voice to get Viewsonic attention.
facebook.com/topic.php?uid=58738271675&topic=18712
While many has already blog, tweet and post in forums to show how unhappy they are with the way Viewsonic has treated the gTablet, a single united campaign will hopefully get the attention of online (and maybe offline) media. This would lead to positive PR for the gTablet hardware and negative PR for the company. Hopefully, it will show them the true popularity of the device and get them to reconsider abandoning it for something newer.
I've created a Facebook page to get us started.
facebook.com/pages/Viewsonic-gTablet-Owners-Unite/115515855214154
I welcome any input, help, advise, suggestion etc..
A small update.
Almost a week have pass since the launch of the Viewsonic gTablet Onwers Unite Facebook page and we have nearly 40 people responded. It's a great start but we need more people. Please Like the page if you have not already done so and share it with anyone you know who own a gTablet or looking to get one.
Our goal is NOT to discourage people from buying the gTablet as more units sold translate to a bigger user base. If nothing else, the popularity (=sale figure) would be the one thing Viewsonic cannot ignore.
Join us @
facebook.com/gTabletOwners
they wont give a rat crap about you. The only way they will listen is to get the general public attention.
Spike, that is the purpose of the Facebook page. It require minimal commitment from people. All they have to do is click the Like button. People who wish to be more involve and post and spread the words etc..
And we have 91 members now.
Anyway, last night it came to that while many have said that the only way for Viewsonic to listen is hit them where it hurt the most, through their sales. So I've started a companion page to Viewsonic gTablet Owners Unite called I Switched from Viewsonic. This page is to help register the people who are boycotting the Viewsonic brand. To get all those statements in the same place instead of spreading all over the Internet. Once again, the aim is show strength in numbers.
Before anyone ask, Yes, you can continue to use your current Viewsonic product(s) as long as you have made a purchase of a different brand because of a previous bad experience with Viewsonic.
facebook.com/pages/I-Switched-from-Viewsonic/266914796653802
Time for a little viral marketing.
We are about to hit the 100 members mark sometime this week. To celebrate, I think it would be a great opportunity to do a big (viral) marketing push.
If the Facebook study I have read is true, the average person on Facebook has about 10-20 people on their friends list. My suggestion is for everyone to take a minute to hit the Share button on the bottom left of the Facebook page to post it on their Wall. That would give us a minimum of 1000+ more pair of eye balls seeing the message. Some of them might be gTablet owners or know someone who does. But our real aim is to bring to their attention our cause and at the same time spread negative publicity for Viewsonic to another 1000 people who might in turn share it with more of their friends. With some luck, we might just reach that critical mass that will attract Viewsonic attention.
Make sure to include a message along the line of:
"I own a Viewsonic gTablet and I need your help. Viewsonic has abandon this device after only 3 months of support. Now they are killing it by refusing to provide the necessary driver so the community developers can continue to update it. Please share this with all your friends so we can warn as many people as possible about Viewsonic dodgy business practice."
facebook.com/gTabletOwners
just posted it on the FB support page. lets see if it stays up.
http://www.facebook.com/topic.php?topic=18712&post=99303&uid=58738271675#topic_top
I understand where you are coming from, but asking a corporation to support a commercial failure is most likely falling on deaf ears. Just ask those people who bought Touchpads. Viewsonic doesn't make their money from people like us.
Sent from my T-mobile G2 using Tapatalk
Nospin said:
Viewsonic doesn't make their money from people like us.
Click to expand...
Click to collapse
Yes they do.
Fact Most happy consumers have no voice, It's not that they do not have one its more like they have no use or want to be bothered with it.
Upset people have a voice and use it.
So if I was a consumer that was looking for a good product, and search the web for a viewsonic tablet review I will find peoples likes and dislikes.
So if the upset customers (US) make noise, it will hurt their bottom line. I would not want to buy a device that is dropped from support and has bad things said about it.
I as a web guy would have done this a little different.
Create a facebook page for people to like and post their thoughts.
Create a twitter account and link it to the facebook page
Start going to the review sites you find in google searches and post your review with a link to your facebook page.
Heck you could even post on review sites for other viewsonic products (LCD's etc...) stating that you have owned and after the tablet mess, you will never buy again and so on.
I know VS is probably reading this and thinking "Shut up already, we do not need more trouble", but VS it's your fault and only you can fix the problem.
One thing I have learned in the last few years in tech, is never mess with the tech geeks as their numbers can kill you.
BTW, I liked both pages. No more VS for me! and I will spread the word.
PS. PM me if you need anything.
copc, thank you for you support.
I consider myself a thinker, not a leader. It takes a while for my brain to to digest and come up with new ideas. So I really appreciate yours and others help with keeping this project alive. I'm going to ask Roebeet and Living Enzyme if they would like to be Admin on the page or recommend someone who would be a good candidate. We really need a few more people to keep the page alive.
Anyone want to take a stab at making a viral video?
http://www.pcmag.com/article2/0,2817,2391476,00.asp
Touch Button Issue HTC One S - Communication campaign "Operation Rolling Thunder"
Hi all,
If you ended up on this thread, it probably means that like many others, including me, you have experienced the so-called "Home button issue" on your HTC One S. To sum it up very briefly, it happens mostly when you're on EDGE and the signal is weak: what then happens is that all the sudden, your phone simulates rapid presses of the Home Button, leading to your display switching constantly between the main Home screen and the "helicopter view" showing the 7 home screens. When it happens, the buttons become useless, and you cannot use your phone anymore. Needless to say it is a really annoying matter...
As you may know, there are many threads that report the issue in many different countries, which leads to believe that hundreds if not thousands of users are having the same issue... XDA has a very complete thread on the matter, which focuses on grouping people reports, hypothetical fixes, leads, ideas, comments etc. I strongly suggest you check it out if you haven't done so yet after you're done reading this post. Here's the link:
SneakyGhost's "report/troubleshooting" thread regarding Home button issue
You will also find a link to a spreadsheet in this thread where you can write yourself in and describe your issue and its circumstances, thus helping people working on the issue to figure out a solution. Big thanks to SneakyGhost and ZoesDad for all the work! Remember to write your details in the sheet when you're through this post if you haven't done so yet. Here's the link:
SneakyGhost's spreadsheet for reporting the issue
Now, if you followed up on this issue, you will soon notice that many users have reported the problem to HTC, starting some months ago. The results were nowhere near satisfying:
No reply at all to their complaints;
Automatic emails from customer support telling people to restart or factory reset their phones, even though they had explained that they had already tried this in their mails;
Requests to send their phones in for repair. After weeks, customers would get their phones returned, with the exact same issue still present;
Emails from HTC stating that they were (finally) aware of the issue and that a patch would be released in the coming days/weeks. That was months ago, nothing has happened as of yet...
Bottom line: Nothing happened, the matter is still not solved, and we are all still stuck with devices that can stop working at any given time if the signal starts going down. Inacceptable. Time to act!
Operation Rolling Thunder
Apparently, HTC needs a little "motivation" so solve this issue, so here is my suggestion (I discussed the idea with some people on SneakyGhost's thread, link to exact page here):
In order to make ourselves heard, we need to join in a combined effort to attract attention of HTC through the media. I therefore started posting negative reviews of the HTC One S on numerous websites that review or sell the product. On each of them, I left a comment reporting this issue and advising people not to buy the phone until the matter was resolved.
...And here is where I need your help: I ask you to take a little time off and start doing the same. I will try to make it as easy and fast for you as possible.
The goal is to "spam" review and sales websites with so many negative reviews that the phone's average note will sink to the bottom. Thus, when people will check out the phone, they will see a quite good editor's note, but a very low users note. They will most probably then read users reviews and find out about the issue, which will lead them to delay their purchase or switch to another model or brand... They will talk/comment about it, and so on.
If enough people in various countries participate to the action, we will make quite some noise, and I am convinced that HTC will hear about it. Actually, my plan is to let them know asap that such an action is ongoing. I want them to be aware of this, and I believe we should regularly "invite" them to read our reviews on famous websites, and let them know that we will not stop until the patch is released. No promise of future upcoming patches will stop this action. The only way for them to stop us from spamming websites with unhappy comments will be the release of a patch that adresses the issue. Only then will we stop our action and edit our reviews/comments.
Operation Rolling Thunder: Phases
Phase One:
Leave posts/reviews/comments on famous review and/or sales websites
Send updates regularly to HTC about progress. If no patch after 1-2 weeks, proceed to phase two.
Phase Two:
Send emails to the carriers/tech supports of respective countries
Send regular updates to HTC about progress. If no patch after 1-2 weeks, proceed to phase three.
Phase Three:
Send emails to the media: bloggers, press...
Send regular updates to HTC about progress. If no patch by then... Improvise.
Now, I have already started with phase one on my own, and if you want things to change, I hereby invite you to join me in my effort to "motivate" our friends at HTC.
Remember to check out the two next posts. I wrote them to provide you with useful tools and advice, so that you can easily contribute to the action:
- Review templates in different languages
- Direct links to the product pages on famous websites for posting
- Some advice (my two cents)
Report your contributions:
After posting your reviews, don't forget to post your contribution through this form!
It will help us keep track of progress and maintain pressure on HTC!
You can check out the results at any given time in this spreadsheet!
(Many thanks to SneakyGhost for his advice and the idea of the sheet :good
Please keep this thread tidy:
Thank you for not postings rants, complaints or non-constructive comments on this thread. It is important, especially if we relay a link to this thread to the media/press at a later stage, that it remains factual. Posts are reserved for the following:
Your reports on where you posted reviews, in order to show involvement
Your suggestions on new links to websites to post reviews on
Constructive remarks.
Remember that this post is dedicated to the Home screen issue ONLY!
Don't forget to fill out the form when you are done posting your reviews! Here are the links to the form and to the spreadsheet!
Thank you in advance for your effort, may this campaign be successful... for all our sakes :highfive:
Post/review templates and advice
Below are some links to reviews/comments I wrote in different languages. Feel free to copy/paste them (or edit them, if you disagree on certain aspects: it's your review!) if you don't feel like writing them yourself.
Some advice when it comes to reviewing (if I may...):
A general note of no more than one star (less if possible) would be appropriate for this phone as long as the bug persists, don't you think?
Don't be hostile/rude... You are probably pissed by now and tired of waiting, but try to keep things civil. It will add to the credibility of this action and benefit the results. We don't want to sound like raving idiots, but rather like a determined group of people who want to make things happen...
I believe that it writing in the title of your review that this phone would deserve a better note if the issue was gone might help encourage HTC to provide a fix. Just stating the HTC One S is a **it phone will probably not encourage them so much, rather the opposite.
Please insert a link to this thread and SneakyGhost's in your reviews, so people can read about the issue and know what we are talking about. They should know that this is a legitimate effort, not some loose and unmotivated ranting...
In order to keep things fair, I plan to edit/adapt my reviews when HTC has fixed the issue. I hope you'll do the same...
Let's act like gentlemen: the phone wouldn't deserve such a bad note if it wasn't for this bug. Let's remember that when a fix removes the issue.
Here are the review templates:
- In English
- In French
- In German (I'm not so great in German, so you might want to adapt a little )
Don't forget to fill out the form when you are done posting your reviews! Here are the links to the form and to the spreadsheet!
Thanks for your help!
Links to review/sales websites
Here are some links to websites you might want to post on. Of course, you are welcome to post on other relevant places too.
Leave a comment in this thread with the links, and I'll update the list whenever I can!
Remember that some websites may have several HTC One Ses on sale. They can all be reviewed...
Some advice on speeding things up:
You'll always have to create a user on the websites you post on. Thankfully, it usually requires a username and a mail adress. No big deal, one minute tops! Facebook login works too sometimes...
This is how I do when a website has the HTC One S several times for sale (aka Amazon): I search for the HTS One S, then sort from highest price down in order to avoid cases and accessories. When the list appears, I open every HTC One S page in a new tab. I then go to the reviews page for each of them and start copy/pasting. It took me barely 10 minutes to review 20 HTC One S on an Amazon!
Don't comment on somebody else's review, make your own. That way, you can give a (1-star) note.
You may post on French post even if you're not French. Trust in my post
Here are the links. I tried to make sure you would end up on the right page (review page or list page with HTC One Ses)
English:
Cnet.com (post confirmed)
Cnet.com.au (post confirmed)
Amazon.com (post confirmed)
Amazon.co.uk (post confirmed)
GSMarena.com (post confirmed)
Techradar.com (post confirmed)
German:
Amazon.de (post confirmed)
Saturn.de (post confirmed)
CyberPort.de (post confirmed)
Pixmania.de
French:
Amazon.fr (post confirmed)
LesNumériques (post confirmed)
Clubic.com
Pixmania.fr
Darty.fr
LesMobiles (post confirmed)
FrAndroid (post confirmed)
TomsGuide.fr (post confirmed)
cDiscount
Don't forget to fill out the form when you are done posting your reviews! Here are the links to the form and to the spreadsheet!
Posts to publish on forums and gather people
Here are post templates you can use in order to rally people on other forums to join this action/thread. Don't forget to leave posts in video comments too
Post Template (EN)
Post Template (FR)
Post Template (DE) (I'm not so great in German, so you might want to adapt a little )
Help me spread the word. Thank you!
Right mate. That'll be a rush of people showing up I hope.
From the posts surfacing in my thread now I get the feeling that some where drawn here from sales sites already.
I haven't gotten to read through your reviews yet so forgive my ignorance: have you thought of dropping a link to this xda thread and/or mine in your reviews?
One thing I deem of major importance is making the spreadsheet reflect a true picture of the situation out there. That'll be only possible if we reach as many people as possible. So I think having the sheet linked to the product directly it would get us closer to that goal. At last 430 potential reviewers can spread it quite far and fast I guess.
Power to the masses!
Somehow I really like mobilizing a lit of people in a short time.
Have you ever heard of avaaz.org? They've gotten the most brilliant campaigning concept I know of. They managed to get a million signatures in 24h for some campaigns...
Feel the Viper!
Sneakyghost said:
I haven't gotten to read through your reviews yet so forgive my ignorance: have you thought of dropping a link to this xda thread and/or mine in your reviews?
Click to expand...
Click to collapse
Good point. Not always. I urged people to google the issue, but no direct links. Had done most of the reviewing before getting active here. I ll update my templates so the links are in there. Thanks.
Sneakyghost said:
One thing I deem of major importance is making the spreadsheet reflect a true picture of the situation out there. That'll be only possible if we reach as many people as possible. So I think having the sheet linked to the product directly it would get us closer to that goal. At last 430 potential reviewers can spread it quite far and fast I guess.
Click to expand...
Click to collapse
Agreed. How do you suggest we achieve this? I was planning on PMing those who left their usernames in your sheet. Do you have a quicker solution?
Sneakyghost said:
Somehow I really like mobilizing a lit of people in a short time.
Have you ever heard of avaaz.org? They've gotten the most brilliant campaigning concept I know of. They managed to get a million signatures in 24h for some campaigns...
Click to expand...
Click to collapse
Yep, heard about them. I think we can start as planned, and if we need some help because things aren't going fast enough, we could find some inspiration/help over there. Yet I think that even a few hundred people can achieve a lot, if they do the posting properly. As I said earlier, most product pages only have maybe a dozen reviews, so our posts will definitely tilt the balance.
Sneakyghost said:
I haven't gotten to read through your reviews yet so forgive my ignorance: have you thought of dropping a link to this xda thread and/or mine in your reviews?
Click to expand...
Click to collapse
Done! Please remember to set up a little description of this thread and big fat link leading here on your first post, will you?
Thanks!
I have not experienced the problem but I'm all in for this
Sent from my HTC One S using xda app-developers app
I appreciate your willingness to help us out, I really do, but I will have to ask you to stand down if you haven't experienced the home screen issue yet. I want ONLY people who really have this problem to post about it, or at least through this action/thread.
Why? Well, because if others do so, it undermines credibility. I want honest statements on these review websites, from people who have seen this bug first hand.
That's my official point of view on the matter. Of course, I cannot stop you from helping us anyway
Sent from my Transformer Prime TF201 using xda app-developers app
I have now left comments on most videos about this phone I could come across: reviews, but also problem reports etc.
I might have forgotten some: you are welcome to help me out
Remember: TOGETHER, WE ARE LEGION!
Sent from my Transformer Prime TF201 using xda app-developers app
I'm sorry but is this really a real issue? My whole family (not including baby brother) has the oneS were all rooted and on different ROMs(my sister just prefers stock though) and none of us have had this problem... not even once. I truly believe it is not fair for people to write bad reviews on phones because of one issue a select few are having... and ones has 4g why are you using edge? Leave a one star rating? How about you get a new phone and leave this beauty to us?
Sent from my HTC One S using xda app-developers app
I have two devices and one is ok.
I think there's people though who got a return from service with a new phone 4 times and the issue is still there. Look over at the Vodafone UK forums.
Since the facts show that it is spread over all production batches and all software variants and also even happens on the 850/1900mhz band, although far less frequent, we came to believe that this issue can theoretically affect every unit.
Those who do not suffer it are considered lucky ones for now.
I am aware that this is all looking very grim but I'm sure it really isn't. Just HTC's response is dark and grim.
It's mainly about putting more pressure on HTC since they have fobbed us of since basically April now.
I am very very sorry if this concerns you as happy user. Basically the idea for such a campaign already came up at around the end of July when I and zoesdad where discussing options but we opted to hold off such actions and also discourage others from doing so out of fairness reasons.
We have now reached a span of six month nearly consisting of nothing but empty promises and denial. It is just enough now.
Also keep in mind that we will change the reviews and take back everything we can as soon as HTC commits to the issue in the shape of a real fix.
Thank you for your understanding.
[EDIT]
Gibarian,
I have now begun to post some reviews (managed to cover cnet) but my lunchbreak is short...
I would like to edit your german template, impressive german you got there (where do you come from mate?), but i would like to take out a few minor glitches, makes it sound a little smoother then. Do you mind?
Here's the edit. Take it or leave it: https://docs.google.com/document/d/1pJUpTGLz8PNJkwqwRg1IhardJys172wwyv3sMp5Zvh4/edit
Roundtableprez said:
I'm sorry but is this really a real issue? My whole family (not including baby brother) has the oneS were all rooted and on different ROMs(my sister just prefers stock though) and none of us have had this problem... not even once. I truly believe it is not fair for people to write bad reviews on phones because of one issue a select few are having... and ones has 4g why are you using edge? Leave a one star rating? How about you get a new phone and leave this beauty to us?
Sent from my HTC One S using xda app-developers app
Click to expand...
Click to collapse
I couldn't agree more on SneakyGhost's reply on your post. I share this 100%
I'm really happy for you, I just wish all of us would have the same things to report, trust me.
I haven't enjoyed spending half my day and my whole night all the way to 5am writing this thread, the reviews, the posts, the sheets and forms, the advices, the research and all the posting. I would have loved to just sit back in my garden and toy with my phone (which is a beauty, no argument there!) Unfortunately I can't, because of this issue. I had it no later than today when using the GPS, which would just disappear and the screen would go crazy. No way to rely on it...
As SneakyGhost pointed out, we unfortunate ones feel neglected and are disappointed by HTC's lack of action. Thus the action.
Remember this:
- We plan to adjust our reviews as soon as the bug has been mended
- We clearly point out that the bad review is due to this bug
- We urge people to remain civil
You might want to read what I replied to maek_it_happen a few posts higher, and who was offering to help even if he did not have the issue (thanks again): we do not encourage this, because we want our claim to be justified and forwarded only by people who suffer from this issue. I believe that is fair, no?
And about using 4G instead of EDGE: Man, don't you think I would do so if I could? I don't choose to connect to the slowest network available. Maybe I do so because there's nothing else around... Btw, the technical sheet of our phone clearly states that is compatible to EDGE. So...
Enjoy your phone, and please wish for all of us here to be able to do the same pretty soon
Sent from my Transformer Prime TF201 using xda app-developers app
Sneakyghost said:
Gibarian,
I have now begun to post some reviews (managed to cover cnet) but my lunchbreak is short...
I would like to edit your german template, impressive german you got there (where do you come from mate?), but i would like to take out a few minor glitches, makes it sound a little smoother then. Do you mind?
Here's the edit. Take it or leave it: https://docs.google.com/document/d/1pJUpTGLz8PNJkwqwRg1IhardJys172wwyv3sMp5Zvh4/edit
Click to expand...
Click to collapse
Thanks SneakyGhost. You work on sundays? Oh man, sorry to hear that...
Check out my profile: I'm from Luxembourg. Puts me on the crossroads between France, Germany and Belgium. And my wife is swedish, so English is the way to go at home
I will insert your template: I'm sure it's better than mine
I'll PM you to grant you admin rights to all the documents: it will make things easier.
CU!
Sent from my Transformer Prime TF201 using xda app-developers app
Sneakyghost said:
Gibarian,
I have now begun to post some reviews (managed to cover cnet) but my lunchbreak is short...
Click to expand...
Click to collapse
Nice. Cheers! Hopefully others will follow your lead
Sent from my Transformer Prime TF201 using xda app-developers app
Sneakyghost said:
I have two devices and one is ok.
I think there's people though who got a return from service with a new phone 4 times and the issue is still there. Look over at the Vodafone UK forums.
Since the facts show that it is spread over all production batches and all software variants and also even happens on the 850/1900mhz band, although far less frequent, we came to believe that this issue can theoretically affect every unit.
Those who do not suffer it are considered lucky ones for now.
I am aware that this is all looking very grim but I'm sure it really isn't. Just HTC's response is dark and grim.
It's mainly about putting more pressure on HTC since they have fobbed us of since basically April now.
I am very very sorry if this concerns you as happy user. Basically the idea for such a campaign already came up at around the end of July when I and zoesdad where discussing options but we opted to hold off such actions and also discourage others from doing so out of fairness reasons.
We have now reached a span of six month nearly consisting of nothing but empty promises and denial. It is just enough now.
Also keep in mind that we will change the reviews and take back everything we can as soon as HTC commits to the issue in the shape of a real fix.
Thank you for your understanding.
[EDIT]
Gibarian,
I have now begun to post some reviews (managed to cover cnet) but my lunchbreak is short...
I would like to edit your german template, impressive german you got there (where do you come from mate?), but i would like to take out a few minor glitches, makes it sound a little smoother then. Do you mind?
Here's the edit. Take it or leave it: https://docs.google.com/document/d/1pJUpTGLz8PNJkwqwRg1IhardJys172wwyv3sMp5Zvh4/edit
Click to expand...
Click to collapse
You got promises from HTC? Truth full though they support their phones better then most my sidekick never received an update from Samsung. My droid didn't from Motorola. Holy**** my HTC oneS did though. Give it some time you can't expect to fix an edge data problem when everyone uses 3g/4g right away lol. Anyways I'll go back to my thread as to not clutter your guys thread we can argue about the ethics there if you like.
Sent from my HTC One S using xda app-developers app
Trust me, no real harm done, this is a mere try to threaten a giant. It will probably just show that we are serious but never bring down the sales figures. That is a dream. But a dream worth the while. And mate, it might help us at the end of the day.
HTC promises fixes since two month at least, has released 3 updates (one of them just being a voda) of which each manipulated the issue in a slightly different way and looking at it in sequence gives the impression of HTC actually testing a fix on us. Which is so not right. We are not getting paid as beta testers.
There is one user on a German forum claiming he got an ETA for the final fix, named the 8th of October. I think thats just bullsh from either him or the agent he spoke to. Anyhow: if there is such a thing as an ETA, its just so unfair to not let us know and let us fry in our pains here.
I think many of us would willingly test stuff out and help to get this resolved asap but its just like we are treated like idiots since month. It just makes me feel so stupid and i ask myself why do i do all this data collection, analyzing, thinking about solutions, chatting with people to try desperate measures ( Tecardo already nearly bricked his unit trying to figure out a fix on his own)...
Its just such an EFFIN pain!
It needs to go away.
My phone resorted to locked buttons variant of the issue all freakin day today! kept unlocking it so i could - maybe - use it for a few seconds until the buttons locked up again...
And honestly, i am short of giving up, selling it on ebay and buying a HOX instead on Ebay Local markets every day. Every Day i keep thinking about this but i wont for two reasons: i have some honor left and i wont sell THIS POS to anyone in that state. The other reason: there is no other phone i would feel comfortable with so much. The HOX gets close but honestly, its made from plastic and its not nearly as nice. The phone is too big too.
This whole campaign sounds like a bad idea. Using threats to get your way is not the proper way to get people to listen. All the and reviews will do is discouraged people from buying the one s and if this happens HTC will offer less support. Why spoil the dozen if one egg is bad
Sent from my HTC One S using xda premium
why keep a dozen bad eggs if only one is good?
And: we think we don't threaten. We rather believe we haven been overly fair to a company that is not fair to us. We have all kept very very quiet. Most have not rated the phone or reviewed it yet because most expect this to not hit the majority and most did not take action to not spoil the dozen. We have quietly dealt with HTC support. But now it becomes apparent more and more that HTC support just does nothing, zip, nada. It is a real joke. Not a funny one though. So what this is, is that we are no longer wanting to be quiet. We want everyone else to know that there is problems with these phones. Potential ones. It is not just all candy.
and believe me, the matter has been discussed between us up and down the argument ladder since beginning of august. I said that already. It will NOT permanently damage sales. Naming it a bad idea means you believe in it having more effect than we do.
Trust me, it will NOT have such a major impact. We will never manage to rate it down on all relevant sites. All that will happen is a little too much salt in the pie.
It will draw attention to the problem. Not more. And once HTC acts correctly, the reviews will be all praise and hallelujah.
No whining. We had enough mercy. This should have been sorted at least 3 month ago. The issue became apparent in April. Now we have september. Which is closing in on october. So that makes it getting close to 2 quarters of a year. I and many others reckon one quarter to fix a very serious issue that hits hundreds of people more than adequate.
We don't even have near the resources HTC has but in the same 5 and a half month we got very near the source of the problem. The only thing that keeps a few people from finally fixing it is the goddamn Security HTC put on the phones.
So, ironically, we can't even fix it ourselves even though we probably could because HTC doesn't allow us too.
How would you feel in that situation? I think we act very rational, very well discussed and very controlled.
This will NOT damage anyone.
Please have trust.
Fredfly said:
This whole campaign sounds like a bad idea. Using threats to get your way is not the proper way to get people to listen. All the and reviews will do is discouraged people from buying the one s and if this happens HTC will offer less support. Why spoil the dozen if one egg is bad
Sent from my HTC One S using xda premium
Click to expand...
Click to collapse
Let me make a wild guess here: I am willing to bet that you don't have this issue. Am I right? So you don't have the bad egg. Now imagine you did...
Because if you did, I'm pretty sure you wouldn't say this, especially after having written to HTC for support and gotten an automatic reply, or none at all, or having returned your phone and waited just to end up with the same result etc etc.
Again: if your phone works perfectly, congratulations! I wish I was in your shoes. But I'm not, and neither are many others. So, after having tried every other way, we end up here. If you have a better suggestion, I will gladly take it. Maybe exchange your phone for mine, how about that?
Nobody is forcing anybody to do anything here. Those who want to take part in the action probably have good reason to, because spending time creating user accounts and posting on websites is not that fun. Trust me, I know Yet if people do it, it means that they have a pretty strong motivation to do so, and no other choice.
Bottom line: I am looking forward to enjoying my One S fully, like you probably do, when this issue is fixed. But I will do what it takes to get there!
If you cannot understand this, fair enough. I really hope you won't have to share my experience.
Live long and prosper!
Ok so basically I want to get this off my chest because this really bothers me and I strongly believe not all points will be accepted or seen as I do. Maybe some of you have heard of the "AOSiP experiment". If not read it here: https://forum.xda-developers.com/redmi-note-5-pro/development/rom-aosp-pie-t3829052/page125 last post thread is locked.
So where do we start? I've been here around some time (even before I registered I lurked around). To the people saying xda is full of troll lately and back than it was way better. No it wasn't. Trolls and ret*rds have been around since xda started the only thing really changed is there are telegram groups for every thing (why tho?) where they troll and harass in real time. The only rule I found about xda is : the cheaper the phone the ****t*er the community. (this might be a point you don't agree on). I strive to improve the community because I am a part of it. I try to be helpful when needed point to already asked question and provide logs. And really I didn't mind fight the trolls.
But now I have to fight troll users AND troll "devs"? Troll "devs", lul never thought of using this phrase but boi here we are. I get it you are tired of all the pubg and give me SOT spammers. But why don't you just make a private telegram group for the devs? What hurts me of the most personally is that the "devs", to prove a point, said: "we gonna f*ck over our normal userbase who appreciate your works btw "(or atleast did). So because you got trolled, you trolled back. Only it missed the target. The trolls won and it's no victory to let a mod (not even akhil himself) post that ridiculously statement and close the thread so there won't be any discussion.
Also why didn't you make up a kernel? Why do you take the name of a dev who did nothing to you and drag him with you. Do you know what messages @srfarias is getting now because you thought: "lul lets take his kernel". Or does your own standards don't apply to yourself? "Trolling / harassment is bad as long as its against us? Trolling another dude is fine, as long as we don't know him?" Don't believe me? Read it here https://forum.xda-developers.com/showpost.php?p=78978664&postcount=112
Don't get me worn the whole maintainer team of AOSIP did great work! But on a human level they are currently as low as it can get. I personally don't give a f*ck if they stay away because this kind of devs is what's I believe makes up a toxic community. (another controversial point I guess)
Yes this is mainly a rant and maybe I'm way to offended by the devs but I really have to take this of my chest.
Thank to all the devs working on android and not playing games with their user base. And sorry @srfarias for all the sh*t you are getting right now.
Have a nice day.
Sir what's going on?
I find it a bit weird as well that they care so much about what a few people say. They completely forget about all the people who don't say anything because they have no issues at all...
Turning this theme around is trolling. Enough, please. Let's stop criticizing as users or developer and start all over again to bring out the best in us. The developers who only sporten their work and the users only our support and thanks. Enough please
Exactly that! I completely agree to all points... I bought the device 6 months back just because I saw huge development and I was completely happy with all the alternatives out there. J really liked akhils' work with Derp and never had an issue... Seeing the way now the device taking completely getting abandoned from most of the major projects going on, which also helped smaller projects to get a more polished work for our devices, just because some majority of users can't even follow the instructions of flashing or even understand what they are talking about most of the times is really disappointing.
There is always a better alternative to keep the true userbase "happy" with your work.
Everybody could easily not care about the troll's, just annouce in XDA - if they still wanted - keep a closed forum and just release personal work. Get their feedback through GitHub or any other issue tracking platform with strict bug report "protocol" and ignore all of those "members" who are unable to provide useful feedback. But, all we got now is that we got trolled by those who don't even care to try all the steps in order to provide useful feedback...
Anyways, I still appreciate the work done in Whyred and for me the best I have to do is to move to another device which potentially has a better community and devs that knows how to not care about the trolls. as most of the devs should know that 9/10 times the fault isn't in the code but in the user... Especially when we are talking about ROM/kernel performance in games for example. In telegram forum I even saw a user asking if it was possible to update his chipset form sd660 to sd845 through kernel update. Should we even care to explain to any user with this attitude? This type is not even making a research about what he is tweaking on his device and the potential damages he could get by those tweaks...
i don't own this device, but someone linked me this post for some reason.
All i can say is, i have to agree on most points in the OP.
have a nice day all
I am really Sad for this situation, I don't even own the device... but oof.... Good luck guys.
Using other devs name-for-a-project just to f'ck around/troll the users is as low as it gets.
Oh, here is my very unpopular opinion: I have had nothing but trouble with AOSiP(both oreo and pie builds). I thought it was only on my side, cuz everybody shared how good and awesome and perfect AOSiP was. Ugh, the brutal battery drains I had with AOSiP and Derp...
Holy sh't, when I read what happened yesterday, I thought I was in the wrong hecking forum and not XDA. I am glad that AOSiP is gone at this point.
Trolls should be punished, all of them, no matter who they are and what work they have done! If the main problem is trolling, make the whole forum closed behind a sub and stop whining about people being trolls. Where the f'ck have you lived until now?! On another planet? Tough luck, humans have been trolling since forever. People have been illiterate since forever. They don't care to learn, they just consume! But... When you're a dev and you're supposed to be smarter then the bunch of trolls, yet you fall on the trolls' level, you lost that one, hard!
Also, I remember srfarias from before. He has always done his best and I was surprised he started working on this device! He was never malicious! Keep it up, srfarias!
He's not in a ****, everyone here (only with brain) already knows what just happened, so it shouldn't be a problem at all, Srfarias isn't a well known (yet) on RN5 community since it was his first (and perfect) work, that's why he got attacked and to be fair that's normal and expected especially from this community, if he was a known here and developing ROMs for RN5 like the others i can imagine a totally different reaction from the same who attacked him, but since he's not known here (again, yet) then no problem, **** his rights and **** his time that he spent on this great kernel, no wonder, this is the nature of people.
Go to any ROM's topic now and see the begging, please dev don't leave us, you're the best dev, no such issue here don't report any issue you can hurt the dev, please continue your awesome work dev, will you continue this project dev?....etc.
God bless you Srfarias with this community and have fun (i doubt )
Just a personal consideration: it's sad to see how a very restricted group of people can destroy a modding community.
I can agree with you but also with the devs.
Spammers, trolls, pubg extreme players, is that really important? I have no skills about building ROMs or kernels and i'll never try to do this but, why we can't just ignore this kind of people? Why all users need to lose a good ROM (i've installed AOSiP once, and i've loved it) for those spammers?
I really hope to see AOSiP team again here in our subforum, i haven't followed this question and this is just a personal thing, but it's nice to see people on this argument.
(Sorry for my english, i have no skills on languages too )
Totally man..these devs act so mature and stuff still do retarded stuff and blame the trolls (what was the whole point of telegram group?)
.
I'm gonna give slow claps to the devs who did this experiment.
Good job you won.
.
And when it comes to this case it's not the trolls who are spreading the cancer its the...you know who.
.
SRF (the dev of pureCaf) is such a humble guy and these guys HAD to F him up.
.
Anyways I'm glad that you (the ones that did this experiment) have stopped developing ?.
We have many humble and intelligent devs who dont do stupid stuff and blame it on trolls and don't ruin other devs life.
.
Peace.
I would agree with OP on some points, including that the experiment in question was debatable because it "contained" someone's work and it had directly impacted him.
But on another note, the experiment of similar sort was desperately needed to prove a point, which many people seem to have missed.
It was not aimed at PureCAF dev and his kernel per se, it was aimed at Whyred users of different profiles who have couple of things in common - disrespect, 0 knowledge, impatience and just bad manners in summary. I have been pissed of numerous times here because I try to add something useful to disscussion and development in a way, to help other users and devs, and then comes the horde of 10 users after my post with the exact same question which I (or anyone else) have answered, not to mention that there were numerous idiotic feature requests and useless bug reports.
One thing you have to remember, the ones who have issues will always be more vocal than those who don't. We all give feedback in threads of course, but you don't suddenly jump in PM to say hey great work, everything works, keep it up, where as those badly mannered people will spam PM's if something doesn't get fixed or even their request doesn't get considered, and those people will turn to disrespect, which has been shown here frequently.
The experiment was just a tip of the iceberg, because this kind of harassment goes way way back, and with presence of Telegram as an instant messaging app, you as a known dev are fuc*ed up.
The placebo effect, which is a powerful thing sometimes, has once again proved how many clueless people are present in this forums, and how much they have an impact on community nowadays.
I have used AOSiP + Derp for a long time, and my device has performed great with that combo since June last year, but others had issues, and that's expected as although our devices are basically the same, not all electronic devices are created equal.
And have to add, I have previously used 3 flagship devices from Samsung (older ones) and Sony and no, the community there wasn't even close to this.
Nah..the point of the experiment is great, a lil bit controvery move but I agree with them.
But I don't like some part of their last statement that seems attacking purecaf dev, as far as I know srf never talk bad about them, It is some users and adi (bootlegger dev) who mock derp because rom devs change to purecaf, but once again afaik srf never do that.
In the end everyone react very poorly in this situation, looking for someone to blame in this situation is not a solution.
We (user and dev) must respect each other, mocking other dev is never good, even it is only a joke.
Sir i think derp kernel mad because everyone changing from him
alexmason90 said:
Sir i think derp kernel mad because everyone changing from him
Click to expand...
Click to collapse
Nah, it was much more than that, it pre-dates even this situation with PureCAF.
Guys, you'll need to see the wider picture, PureCAF kernel was not the problem, it was just the last straw. The problem lies within the community, in the nagging users themselves and the pressure they have been putting on devs.
I was expecting something similiar, I'm even surprised that it took this long, however the handling of the situation could have been better, I admit.
It's just some little kids fight, almost funny to watch actually. Ambitious and jealous people are like this, they have a tense nature.
Also, I don't believe XDA management is compotent enough. Even the website is using an outdated design and broken some parts.
Anyway, this was surely interesting to watch.
I've not read every single post, but none the less:
I've been with XDA since March of 2011. I lurked at least a year or so before that. I joined with my first smartphone ever, the HTC Desire. With every smartphone i've owned since, i was active in their respective forums. And from my personal (non scientific) feelings, the XDA community has been getting progressively "worse". I fondly remember the days where we spend days and weeks in threads talking about how to get android 4 to boot on hopefully outdated Hardware. Minor achievements where shared, several people where collectively working on something while having a nice and technical discussion. I loved coming here to hang out with the geeks and talk about the things i enjoy most.
But lately, i've just not bothered. It might be because it's my first Xiaomi, and the community is different from Samsung or HTC. I have not logged in in over 4 weeks and after coming back today i have not found a single thread that's actually usefull. Sure, Rom Releases are nice, but it feels a lot like Linux Distributions. All the same stuff with a different wallpaper and name on it. I won't **** on anyone actually putting his work out here. I highly appreciate that. But i feel the Gold Rush of Android development is done. And now here we are, complaining about what devs should and shouldn't do, and making the 100th thread about what rom has the best batterylife. I feel like most people that come here don't even care to do the bare minimum of research. That's frustrating. This used to be a place for people who enjoyed mobile devices and hacking on them as a hobby. Not a customer support forum for people not getting 20 hours of Screen on Time.
Yes, releasing a ROM with advertised changes you didn't make, and in the process using a devs name for work he didn't do is not a nice move. I can see where they are coming from and why they did what they did. It used to be a major offense against the devs to even ask for Features or ETAs. It was just not tolerated basically. We are basically doing open source development here. Want something done? Well bad luck. Do it yourself or wait for someone to do it. You are not paying anyone to do the work. Be greatfull for what our devs do and stop asking for more. If you want more, or faster, do it yourself.
I personally don't get anything of value out of XDA anymore. I've always been here to be part of the process. To be at the forefront of what's possible in mobile tech. I wanted experimental stuff and see things break for the sake of it. I enjoyed talking to devs about the process and getting insight into what's happening behind the scenes. I never came to XDA for the "best battery backup rom" out there. This is a community of interested people. Not a customer Support forum.
@domsch1988
it's not your personal feelings, it's the true fact
I think all the old users here feel the same, I've learnt alooooooooot from this community and I'm really grateful to everyone I've got something from him but now everything is really weird!
And i really liked this "Rom Releases are nice, but it feels a lot like Linux Distributions. All the same stuff with a different wallpaper and name on it" , it's like we are in Olympics, tons of ROMS and sharing the same bugs and sometimes full of bugs like the earlier releases of every android pie ROM here once Pie was out, why everyone was in a hurry to give a full of bugs ROM? glory or first Pie ROM maybe? instead of squashing the bugs and giving 3 or 4 perfect ROMS every day a new ROM with the same ****, and it's not only that, half of the ROMS now have 3 versions, the official, the modded or unofficial one and the one on telegram (the new disaster on XDA) WTF? and 90% of the developers here are not responding to any inquiries, yeah, i can clearly notice that.
Why they aren't working together and give their best instead of this mess if they really want to serve this community? I've seen many users here complain that they are confused and don't know which is better or with less bugs or will get regular updates.....etc.
About (the majority) on this community i think there's no need to talk since i really get bored and nothing will ever change here, sad but true.
And finally a new dev came here and gave us a prefect kernel and now he is involved without making any mistake, his crime is that he refused to see his work is being used from the others and without even asking or mentioning him, LOL!
Everything is getting worse here, and unfortunately from all not only the users.
Btw, Thanks for this post :good:
One quick reply: the general decline in the community is not specific for XDA, it is a general phenomena concerning the internet. In the beginning mostly the geeks and nerds used the internet. Now everyone is literally always online. Of course this includes all the idiots and a...holes, too.
And because most people think that nobody knows who they are while posting on the internet, civility went down the drain, too.
Gesendet von meinem MI PAD 4 PLUS mit Tapatalk
Gandhi70 said:
One quick reply: the general decline in the community is not specific for XDA, it is a general phenomena concerning the internet. In the beginning mostly the geeks and nerds used the internet. Now everyone is literally always online. Of course this includes all the idiots and a...holes, too.
And because most people think that nobody knows who they are while posting on the internet, civility went down the drain, too.
Gesendet von meinem MI PAD 4 PLUS mit Tapatalk
Click to expand...
Click to collapse
Since we are in a general talk topic I just want to say that this is the best and the KISS explanation ever given in forum. This really small paragraph you wrote can easily explain on it's own what happened to all technical communities!!!