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At&t Fuze Losing Data Connection

Well I just got my At&t Fuze like 3-4 days ago. For some reason it randomly loses connection to the network, so I can make call or use the internet. I'll have to go back to setting- communication to turn off my phone turn it back on then turn on the data connection. I'm really tiring of it happening over and over again. Does anyone else have this problem? And are there any ways to fix it? Thanks

No one has any idea??

Are you still running the stock ROM? If so, GET RID OF IT!!!!
In all seriousness: Have you installed any applications? Have you modified TouchFLO 3D? You can always try a hard reset and see if the problem persists.

It's possibly a problem with AT&T's network. I've noticed that my 3G speeds are incredibly slow lately and others on hofo have had this issue as well. I would advise you to wait it out.

forp me it says i get 3g,edge, or G and i will cant connect sometimes.

I also have this issue. Sometimes it happens after a soft reset or for no reason at all. It is easy to fix as i just turn data back on but I don't know why it is happening.

I actually tried a hard reset reset and it didn't work so then I brought it back to At&t and the guy there fixed it for me. He said it was because the data connection was off so then I thought maybe I accidentally turned it off, but the problem persist after.
Yes, I am still running under stock rom, I installed google map, beejive, and some other that I don't think will cause this problem. I am afraid to flash because I already have a lot of contact info set in and data and would have to re-do everything.
I was hoping maybe someone would have a solution for this. I don't think running on stock rom would cause this.....
Any help would be great. Thanks

I just flash it to NATF's rom and it's working really well right now. I hope the problem will not appear again. Again thanks for the rom NATF

I now get it often that there is a problem with the GPRS in your area. Also there are times that the phone is not even connected. It is getting to be a pain but will try calling AT&T and find out

Even after installing a new rom the problem still continue. I tried going into an At&t store and ask, but they have no clue. I don't have time to call 611 right now, but will update with what they say when I do. It starts to get really annoying....

Fuze_tactic said:
I actually tried a hard reset reset and it didn't work so then I brought it back to At&t and the guy there fixed it for me. He said it was because the data connection was off so then I thought maybe I accidentally turned it off, but the problem persist after.
Yes, I am still running under stock rom, I installed google map, beejive, and some other that I don't think will cause this problem. I am afraid to flash because I already have a lot of contact info set in and data and would have to re-do everything.
I was hoping maybe someone would have a solution for this. I don't think running on stock rom would cause this.....
Any help would be great. Thanks
Click to expand...
Click to collapse
It's probably a network issue.
Regarding flashing, I suggest you back up your contacts with outlook. Even if the problem has nothing to do with software, you're missing out quite a bit in terms of speed. Besides, you should back up your contacts regardless. Don't trust windows mobile too much

OK, sounds like I'm not the only one experiencing this problem. I think the only thing that's different for me is that when I lose the data connection, I also lose voice. The first time it happened, it said my SIM was unprovisioned. When I called customer service, they didn't know beyond checking for network outages in my area.

Fuze_tactic & Tribalmunky
I thing both of your problems -- intermittently dropping the data connection for Fuze_tactic, and intermittently dropping the voice and data connection for Tribalmunky -- could be caused by the Long Press End button setting. Go to Start/Settings/System/LongPressEndKey to see what I'm talking about. There is one setting for Airplane mode, which would kill voice and data, and another for killing just the data connection. Try changing the long end key press to Set Vibrate/Ringer and see if that cures your issue(s). If you are occasionally long pressing the end key, your should develop a problem with intermittently losing your ringer.

pcortes said:
Fuze_tactic & Tribalmunky
I thing both of your problems -- intermittently dropping the data connection for Fuze_tactic, and intermittently dropping the voice and data connection for Tribalmunky -- could be caused by the Long Press End button setting. Go to Start/Settings/System/LongPressEndKey to see what I'm talking about. There is one setting for Airplane mode, which would kill voice and data, and another for killing just the data connection. Try changing the long end key press to Set Vibrate/Ringer and see if that cures your issue(s). If you are occasionally long pressing the end key, your should develop a problem with intermittently losing your ringer.
Click to expand...
Click to collapse
No, I've checked that. It happened once when it was just charging, no where near my hands or anything that could have pressed it. When it happens I can't make calls or reestablish data connections until I either go in the connections manager or soft reset.

pcortes said:
Fuze_tactic & Tribalmunky
I thing both of your problems -- intermittently dropping the data connection for Fuze_tactic, and intermittently dropping the voice and data connection for Tribalmunky -- could be caused by the Long Press End button setting. Go to Start/Settings/System/LongPressEndKey to see what I'm talking about. There is one setting for Airplane mode, which would kill voice and data, and another for killing just the data connection. Try changing the long end key press to Set Vibrate/Ringer and see if that cures your issue(s). If you are occasionally long pressing the end key, your should develop a problem with intermittently losing your ringer.
Click to expand...
Click to collapse
Like tribalmunky said we were no where near the phone when it happens, but I follow your instruction and changed the long pressed key. I'll see if anything occurs. Thanks for the input tho.

Update:
I called At&t and from what tech support told is, their network is having problems, especially for users in Cali. They are in progress of fixing it, but no idea how long it is going to take. I guess the only thing we can do now is wait.

Fuze_tactic said:
Update:
I called At&t and from what tech support told is, their network is having problems, especially for users in Cali. They are in progress of fixing it, but no idea how long it is going to take. I guess the only thing we can do now is wait.
Click to expand...
Click to collapse
I've been having problems with this too (losing data and phone) and I'm in Seattle. Maybe if I call, AT&T will claim there are problems with the entire west coast.

I did the whole SPL and ROM flashing thing (ROMeOS) and the problem still persists. I chatted online with an AT&T guy and he said it was a known issue but no way to fix it yet.
If you're worried about your contacts, don't be. Use PPCPimBackup (I think I got it either here or at freewarepocketpc.net) and it can copy all of your contacts onto the storage card. It's free and I've used it prior to flashing a new ROM.
However, flashing ROMs do not work. The only fix is simply going to your communications settings, turning off Data, then turning it right back on. This will also be why some of your MMS pictures don't get sent out.
I still love this phone, just get annoyed with it at times. Even the available larger battery with cover only makes my phone last about two days opposed to one.

In NJ
sbreen said:
I've been having problems with this too (losing data and phone) and I'm in Seattle. Maybe if I call, AT&T will claim there are problems with the entire west coast.
Click to expand...
Click to collapse
I am in NJ and have the same problem. It started about the time I loaded some screen lock software that requires a finger swipe to unlock the touch screen (navigation buttons always active) upon coming out of sleep mode. I just decided to live with it, I like the software. I merely click the data connection in settings, connections, data connection (it may indicate off or on, doesn't matter, it is actually off) and then click it on and everything works again. Mostly happens after charging overnight.

I have stock fuze and it keeps happening to me too. But whenever I reset my phone, I can connect to the internet. I don't think it's network related in my case. not sure though.

Verizon Users Getting Stuck in 1X --- PLEASE READ!

Verizon Users Getting Stuck in 1X --- PLEASE READ!
For those of you who have the plaguing problem of your data connection dropping to 1X, I'm trying to spearhead this issue with Verizon and need your help.
Everytime I open a ticket, it get's closed stating that it's a signal issue with a specific location. We all know that this is not the case. I finally have got ahold of a Tech supervisor who gave me all of his contact information so that we could ALL direct our issue to him. He would then get it elevated through the proper channels and then hopfully they can find a fix. It's my hope that we can all email or call him and explain our issue. He was very nice to work with on the phone and said he is dedicated to getting the problem resolved. I think he's looking at this from a global look rather than an isolated one like every other tech I've spoken to.
Here is his contact information:
Kevin Drakeford
[email protected]
843-566-8600 EXT 1789
Charleston, SC Call Center
Please email or call him with your information and make sure to inform him all of the steps that you've tried that have been unsuccessful (new phone, hard reset, etc etc).
I will try and follow up with him later in the week. Msg here if you contacted him. Hopefully we can get this fixed and be left with just an awesome working phone!

I emailed the guy, it happened once a week when I was on the VZN rom.

dezoris, what rom are you using now? does it not get stuck in 1x?
just curious...
I had this problem on stock VZN ROM and still have it on MightyMike ROM...

Sent Kevin a message
I sent him one!
I haven't had my phone 2 months & this is pissing me off!
I have also had a complete loss of data connection period! Grrrrr
After doing the *228 & option 2 to sync with tower. Got WORSE!
gbruyn said:
Verizon Users Getting Stuck in 1X --- PLEASE READ!
For those of you who have the plaguing problem of your data connection dropping to 1X, I'm trying to spearhead this issue with Verizon and need your help.
Everytime I open a ticket, it get's closed stating that it's a signal issue with a specific location. We all know that this is not the case. I finally have got ahold of a Tech supervisor who gave me all of his contact information so that we could ALL direct our issue to him. He would then get it elevated through the proper channels and then hopfully they can find a fix. It's my hope that we can all email or call him and explain our issue. He was very nice to work with on the phone and said he is dedicated to getting the problem resolved. I think he's looking at this from a global look rather than an isolated one like every other tech I've spoken to.
Here is his contact information:
Kevin Drakeford
[email protected]
843-566-8600 EXT 1789
Charleston, SC Call Center
Please email or call him with your information and make sure to inform him all of the steps that you've tried that have been unsuccessful (new phone, hard reset, etc etc).
I will try and follow up with him later in the week. Msg here if you contacted him. Hopefully we can get this fixed and be left with just an awesome working phone!
Click to expand...
Click to collapse

I haven't had any problems like that with my Verizon Touch Pro 2, that goes for the stock Verizon ROM and the MightyMike one I'm currently using.

This has happened to me a couple of times. It is VERY annoying. and i KNOW it's not a signal issue. What kind of "debugging" should i do before i email the vzw manager guy? I don't want to send an email without doing a little debugging work. That way i seem like i know what i'm talking about.
PS. i agree, this is probably not an isolated issue.

I work at a large international airport in a metro area. It goes without saying there is a ton of cell capacity in the area.
Yet I continually drop to 1X when on a data connection. I always thought this was just "one of those things" or something to be expected. You are saying it is not but a bug in the product/ software / rom, etc?

Happens to be about once every other day. And I just soft reset and it goes back to normal.... Sucks I know.

Just stumbled on this thread and thought I would comment -- my TP2 is actually on Sprint and not VZW, but I've seen this problem fairly frequently even going back to my old Mogul/Titan, so it seems to be a legacy CDMA issue. I think there are two kinds of problems, though, so I am curious to know more about what people are experiencing.
First, as you know, incoming calls or SMS must drop the phone from EVDO to 1X -- this isn't usually a problem because it should snap right back to EVDO after the 1X packets are done. However, I have seen many occasions where it "sticks" on 1X *as long as the phone is still trying to transfer data* -- such as Exchange push or streaming Internet radio. If the phone keeps trying to access the data connection, it will stay in 1X indefinitely most of the time. If the data connection goes dormant for more than about 20 seconds, it seems to finally revert back to EVDO.
The other circumstance is where it seems to just drop to 1X and stay there, and not even cycling the radio on/off seems to make a difference -- you have to soft reset.
I guess what I am wanting to drill into is how many instances are of the first time and how many are of the second. It did take me a while to realize, for example, that if I got an SMS while listening to streaming radio, the data connection was going to drop to 1X and stay there until I closed the streaming radio app. Similarly, I often get as many as 2-3 emails a minute during peak times of the day (I know, my company needs to take some valium), so the constant Exchange syncs never give the data connection a long enough "break" to get back up to EVDO. The main point is, the first type of problem is more or less a CDMA protocol issue that we're probably stuck with, while the second type seems to be a definite bug with either the radio or the OS.

I notice the issue too, but worse it will go into and endless loop of popups letting me know of the situation and the only way to make them go away is to soft reset. Dismissing the popup just makes it come back again over and over. Calling this a legacy CDMA issue is bull as none of my other phones or Blackberries, even my piece of junk Storm have ever done this. Windows mobile needs to give us a decent radio to fix this. The only Verizon EVDO capable Winmobile device I have had that did not have this problem was the XV6700 so this has to be something to do with more recent devices. It has happened on HTC and Samsung devices, so it can't be manufacturer specific. It is the primary reason I moved most of my lines over to Blackberry. I got my wife one of those new Android phones, 1st the HTC one and when she decided she wanted a keyboard, the Moto one and neither one does this.

1x stuck
Same issues as everyone else here to.
i have found when i go to start/settings/connections and launch the comm manager, do do anything just launch it it corrects the issue.
thats strange but it has worked everytime for me.

Everyone whose having this issue on Verizon. Please please please email Kevin on post #1. Having one person as the sole contact on this issue WILL help get it worked out through Verizon. Kevin was very helpful and is a Tech Support Supervisor. Thanks!

Ok verified work around that works for me I'm on day 4 and im still on a EVDO connection.
1. Com manager
2. Press 3G connection and set your network type to auto.
3. dont press ok.
4. Press the X in the top right corner.
5. Soft reset.
So far this method has "fixed" my issue as of 4 days ago. Previously I would go 1 or 2 days before seeing the issue again.

jbruce75 said:
Ok verified work around that works for me I'm on day 4 and im still on a EVDO connection.
1. Com manager
2. Press 3G connection and set your network type to auto.
3. dont press ok.
4. Press the X in the top right corner.
5. Soft reset.
So far this method has "fixed" my issue as of 4 days ago. Previously I would go 1 or 2 days before seeing the issue again.
Click to expand...
Click to collapse
I can't seem to find "3g Connection" as an option or setting under the com mananger. Am I looking in the wrong place? Which OS/ROM are you running?
I am on stock Verizon WinMo 6.1. Thanks for any help.

Sorry your right. Im running the CDMA energy rom. Yours should be stated as Data connection.
You should really consider upgrading your rom. I held out for a long time and just gave in.

I'm actually on verizon with tp2, Verizon is well aware of this issue(as far as i;m concerned). When I put on a custom rom, it showed up, however I needed to put back the default rom from verizon it went away. I put the energy rom back on and it's back. If verizon knows how to ship phones with that annoyance turned off can't we get a fix for the popups?
That pop up is most annoying!
Techitrucker said:
I notice the issue too, but worse it will go into and endless loop of popups letting me know of the situation and the only way to make them go away is to soft reset. Dismissing the popup just makes it come back again over and over. Calling this a legacy CDMA issue is bull as none of my other phones or Blackberries, even my piece of junk Storm have ever done this. Windows mobile needs to give us a decent radio to fix this. The only Verizon EVDO capable Winmobile device I have had that did not have this problem was the XV6700 so this has to be something to do with more recent devices. It has happened on HTC and Samsung devices, so it can't be manufacturer specific. It is the primary reason I moved most of my lines over to Blackberry. I got my wife one of those new Android phones, 1st the HTC one and when she decided she wanted a keyboard, the Moto one and neither one does this.
Click to expand...
Click to collapse

Posible fix for stuck in 1x!
I'm going to go out on a limb here.
I posted in a coupl eother places and got no response on this which was original phone settings before I flashed
Same normal Phone settings for #777
BUT, the other read as follows:
VZWEmbedded
Log on: emsgsm.vzw3g.com
Pass: vzw (I tried our regular password & it worked)
In networking don't select on setup ie just your #777, set it to auto.
Here's my point:
No longer receiving multiple popups for: your device is registering on a voice line
More bars Show up now
Stay in 3g longer and now the phone calls up 3g for when data needs processing and data connection goes live as it should at this point.
Was using engery rom's nov 9 stable, worked with this switch
Now using Energys 6.5.3 28002 rom & working even better.
Running the same radio that came with phone version 1.88.
While i will drop periodically to 1x it does recover on it's own and isn't staying stuck.
Don't want to even look at 1x, update weather lol it works. So I am not to sure it's a hardware issue per say (maybe both who knows) since I have gotten rid of my popups. I'm not a programmer but sounds like a programming issue since it needs the 2nd set of connection strings.
What won't fix the issue is if you are in a bad area with very poor reception. I'm in the middle of a oak grove forest at the bottom of a hill and this is working for me.
Make sure you keep the 3g push in setting on and set to auto
Give ity a try!
Any thoughts on this?
oK AFTER much confusion on ppcgeeks, I need to calrify a few things.
This is a 2nd connection that you need to add.
The GSM is data, normally phone operates in cdma but it is making use of the gsm when over seas for email. It also uses gsm locally for data.
Since adding the 2nd connection all popups are gone. data connections are better on new rom then on stock rom.
If you've made use of JMZ Provisioing you already have the 1st connection under My ISP. Just add the 2nd as noted above and under select network make sure it is set to auto. This allows verizon to switch as needed.

This has been happening to me for about the past 2 weeks. I just e-mailed Kevin. I plan to take it to our on campus Verizon store next week.
I am running a stock ROM with SPB Powershell 3.5 on top of it. EVDO comes can goes. Usually once I try to use an app that requires data (Pocketwit, Opera or even ActiveSync) it drops me to 1X and never connects. I have also gotten several PPP (error code 11) errors. Before this time, the phone had been rock solid with EVDO.
Now my ActiveSync wont even work when I am at home. It only works at work due to being plugged in via USB.
Hope Kevin can help us get to the bottom of it.

I was stuck in 1X for the last few days. My problem was resolved by dialing *228 and pressing '1' to program.

Sudden Disconnection from network?

So out of nowhere, my HTC Sensation no longer connects to the network. I would get roughly around 5 mbps around my house, but just all of a sudden, it stopped working. I tried rebooting the phone, and turning on/off airplane mode, and it just doesn't seem to be working. Anyone have any more tips before I try and factory resetting? Also i think I may be experiencing a bug because every time I open any app, I get a very quick glimpse of the weather instead, and then the app opens up. Thanks

What was your previous phone with t-mobile? If you don't have an "android plan" it seems that T-mobile is blocking you from data.
Check this thread: http://forum.xda-developers.com/showthread.php?t=1128335&highlight=data&page=5

I had the same problem two days ago and had to do a factory reset to solve the problem.

Previous phone was MyTouch 3g, so I'm sure I'm on an android plan
Thanks for the link, I'll check it out

Don't assume it's your phone. It's possible that service in your area is down. If you have another t-mobile phone check to see if it has reception. Next go into settings, wireless&networks, and select mobile networks. Then choose network operators and select automatically. If nothing comes up I would call t-mobile because resetting your phone.

Constant "Emergency calls only" and no signal

Heyho,
about three weeks ago, my N5 suddenly lost it's signal over night and shows me "Emergency calls only" and it won't register into any network, just giving "Selected network unavailable".
When this occured my N5 had 4.4.2 stock ROM and rooted. I've unrooted it and updated to 4.4.4, but I still got the same problem.
Problem occurs with any simcard, while simcard works with other phones just fine.
Have deleted and reconfigured APN, but didn't make any difference.
I get a signal every few days, but I still can't receive text/calls or call/text anyone and my mobile data doesn't work.
I even tried to downgrade to 4.4, but that didn't solve my problem either...
I'm from Germany, but in New Zealand at the moment, so I really need my phone in case of emergencies and to stay in touch with family/friends.
I have been searching for a solution since it started, but have not been able to find anything that worked.
Sending it back to Google isn't an option right now because I am travelling.
I am really thankfull for any suggestions or if anyone knows how to fix this problem!
Cheers

Have you checked to make sure the network setting says 2g/3g/LTE preferred. Because I had this problem when it was switched to 2g only and was fixed by the above option

If the above fails trying going to your dialer and typing *#*#4636#*#*. Go into phone information and you should see a drop down box to select your network mode. Play around with those until you get a signal but you might not want to try CDMA options (WCDMA is ok) since you're on a GSM network.
Sent from my Nexus 5 using XDA Free mobile app

had exactly the same issue as you mentioned. Nexus 5 tends to lose network without any logical explanation and it tends to work at one place but stop showing network if you walk half a mile down the road (or may not show any network anywhere). Google has released an update in June in which they have updated the modem to solve the problem..given that I am in India and the June update was for India, Australia and Newzeland, it worked like a charm for me (all i had to do was flash the modem from twrp)..people as far away as netherlands have reported the modem to work for them..
NOTE: IF U INTEND TO FLASH THE LATEST MODEM, DO NOT FORGET TO TAKE A BACKUP OF YOUR CURRENT MODEM PRIOR TO FLASHING THE NEW ONE..

check your sim card. if you can, try someone elses.

Alright,
I've tried every thing again so far, but nothing seems to work.
Sitting in the library, I noticed that I get a signal, when connected to WiFi, which stays for 1-2 hours after disconnecting.
But I still can't make any calls or text and mobile data doesn't work though the APN is correctly configured and and data enabled.
I really hope to be able to solve this problem somehow, don't want to put aside my beloved N5 :/
_____________________________________________________________________________________________________________
Edit: Haven't found any solution so far and bought a new phone for the moment until I'm able to send it back to Google.
Might be an hardware issue and not software related.
Cheers

Kimpfimp said:
Alright,
I've tried every thing again so far, but nothing seems to work.
Sitting in the library, I noticed that I get a signal, when connected to WiFi, which stays for 1-2 hours after disconnecting.
But I still can't make any calls or text and mobile data doesn't work though the APN is correctly configured and and data enabled.
I really hope to be able to solve this problem somehow, don't want to put aside my beloved N5 :/
_____________________________________________________________________________________________________________
Edit: Haven't found any solution so far and bought a new phone for the moment until I'm able to send it back to Google.
Might be an hardware issue and not software related.
Cheers
Click to expand...
Click to collapse
hey kimpfimp... u r not alone .. ive had this problem for 2 months now .. .. i have a nexus 5 and i have this exact same problem .. leads me to believe maybe its software related .. started after lolipop .. havent been able to find a solution yet !
worst part is that it is happening on an Replacement device after i RMAd my first nexus for a power button problem !!
i hope its software related and can be fixed .. because google is now refusing to rma this as im now out of my warranty period !

[Q] OnePlus One modem/radio issues!

This is what I told support, but they wouldn't help me:
I have the GSM and 3G frequencies, but still it disconnects for a 15 seconds to 3 minutes a few times a day.. It disconnects from all phone services, even though I have great reception/signal. Why? How can I fix it? I saw this 'preffered type' of network or something in these advanced testing settings where you could change between alot of different network types like WCDMA, TD-SCDMA, LTE and so on, is there something I have to change there? If it helps I live in Norway.
""
So this has been going on for a long time, now I got a suggestion that it might help to flash new radio software (.zip?). I know about adb, fastboot and flashing using recovery, but I don't know what radio to flash, if tharæt's the problem. The phone can also use 15-30seconds to turn on WiFi, from what I know this might also be related to the radio software.
If you want pictures or more details, just ask
Thanks in advance!

Hello
Whitch software?
Just for test: switch off the wifi and test that your problem goes away or still present.

laca77 said:
Hello
Whitch software?
Just for test: switch off the wifi and test that your problem goes away or still present.
Click to expand...
Click to collapse
It happens several times a day, with or without a connection to WiFi (but I don't know when it will happen, so WiFi isn't off normally).

If possible try to switch off the wifi and test it.