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Verizon Users Getting Stuck in 1X --- PLEASE READ!

Verizon Users Getting Stuck in 1X --- PLEASE READ!
For those of you who have the plaguing problem of your data connection dropping to 1X, I'm trying to spearhead this issue with Verizon and need your help.
Everytime I open a ticket, it get's closed stating that it's a signal issue with a specific location. We all know that this is not the case. I finally have got ahold of a Tech supervisor who gave me all of his contact information so that we could ALL direct our issue to him. He would then get it elevated through the proper channels and then hopfully they can find a fix. It's my hope that we can all email or call him and explain our issue. He was very nice to work with on the phone and said he is dedicated to getting the problem resolved. I think he's looking at this from a global look rather than an isolated one like every other tech I've spoken to.
Here is his contact information:
Kevin Drakeford
[email protected]
843-566-8600 EXT 1789
Charleston, SC Call Center
Please email or call him with your information and make sure to inform him all of the steps that you've tried that have been unsuccessful (new phone, hard reset, etc etc).
I will try and follow up with him later in the week. Msg here if you contacted him. Hopefully we can get this fixed and be left with just an awesome working phone!

I emailed the guy, it happened once a week when I was on the VZN rom.

dezoris, what rom are you using now? does it not get stuck in 1x?
just curious...
I had this problem on stock VZN ROM and still have it on MightyMike ROM...

Sent Kevin a message
I sent him one!
I haven't had my phone 2 months & this is pissing me off!
I have also had a complete loss of data connection period! Grrrrr
After doing the *228 & option 2 to sync with tower. Got WORSE!
gbruyn said:
Verizon Users Getting Stuck in 1X --- PLEASE READ!
For those of you who have the plaguing problem of your data connection dropping to 1X, I'm trying to spearhead this issue with Verizon and need your help.
Everytime I open a ticket, it get's closed stating that it's a signal issue with a specific location. We all know that this is not the case. I finally have got ahold of a Tech supervisor who gave me all of his contact information so that we could ALL direct our issue to him. He would then get it elevated through the proper channels and then hopfully they can find a fix. It's my hope that we can all email or call him and explain our issue. He was very nice to work with on the phone and said he is dedicated to getting the problem resolved. I think he's looking at this from a global look rather than an isolated one like every other tech I've spoken to.
Here is his contact information:
Kevin Drakeford
[email protected]
843-566-8600 EXT 1789
Charleston, SC Call Center
Please email or call him with your information and make sure to inform him all of the steps that you've tried that have been unsuccessful (new phone, hard reset, etc etc).
I will try and follow up with him later in the week. Msg here if you contacted him. Hopefully we can get this fixed and be left with just an awesome working phone!
Click to expand...
Click to collapse

I haven't had any problems like that with my Verizon Touch Pro 2, that goes for the stock Verizon ROM and the MightyMike one I'm currently using.

This has happened to me a couple of times. It is VERY annoying. and i KNOW it's not a signal issue. What kind of "debugging" should i do before i email the vzw manager guy? I don't want to send an email without doing a little debugging work. That way i seem like i know what i'm talking about.
PS. i agree, this is probably not an isolated issue.

I work at a large international airport in a metro area. It goes without saying there is a ton of cell capacity in the area.
Yet I continually drop to 1X when on a data connection. I always thought this was just "one of those things" or something to be expected. You are saying it is not but a bug in the product/ software / rom, etc?

Happens to be about once every other day. And I just soft reset and it goes back to normal.... Sucks I know.

Just stumbled on this thread and thought I would comment -- my TP2 is actually on Sprint and not VZW, but I've seen this problem fairly frequently even going back to my old Mogul/Titan, so it seems to be a legacy CDMA issue. I think there are two kinds of problems, though, so I am curious to know more about what people are experiencing.
First, as you know, incoming calls or SMS must drop the phone from EVDO to 1X -- this isn't usually a problem because it should snap right back to EVDO after the 1X packets are done. However, I have seen many occasions where it "sticks" on 1X *as long as the phone is still trying to transfer data* -- such as Exchange push or streaming Internet radio. If the phone keeps trying to access the data connection, it will stay in 1X indefinitely most of the time. If the data connection goes dormant for more than about 20 seconds, it seems to finally revert back to EVDO.
The other circumstance is where it seems to just drop to 1X and stay there, and not even cycling the radio on/off seems to make a difference -- you have to soft reset.
I guess what I am wanting to drill into is how many instances are of the first time and how many are of the second. It did take me a while to realize, for example, that if I got an SMS while listening to streaming radio, the data connection was going to drop to 1X and stay there until I closed the streaming radio app. Similarly, I often get as many as 2-3 emails a minute during peak times of the day (I know, my company needs to take some valium), so the constant Exchange syncs never give the data connection a long enough "break" to get back up to EVDO. The main point is, the first type of problem is more or less a CDMA protocol issue that we're probably stuck with, while the second type seems to be a definite bug with either the radio or the OS.

I notice the issue too, but worse it will go into and endless loop of popups letting me know of the situation and the only way to make them go away is to soft reset. Dismissing the popup just makes it come back again over and over. Calling this a legacy CDMA issue is bull as none of my other phones or Blackberries, even my piece of junk Storm have ever done this. Windows mobile needs to give us a decent radio to fix this. The only Verizon EVDO capable Winmobile device I have had that did not have this problem was the XV6700 so this has to be something to do with more recent devices. It has happened on HTC and Samsung devices, so it can't be manufacturer specific. It is the primary reason I moved most of my lines over to Blackberry. I got my wife one of those new Android phones, 1st the HTC one and when she decided she wanted a keyboard, the Moto one and neither one does this.

1x stuck
Same issues as everyone else here to.
i have found when i go to start/settings/connections and launch the comm manager, do do anything just launch it it corrects the issue.
thats strange but it has worked everytime for me.

Everyone whose having this issue on Verizon. Please please please email Kevin on post #1. Having one person as the sole contact on this issue WILL help get it worked out through Verizon. Kevin was very helpful and is a Tech Support Supervisor. Thanks!

Ok verified work around that works for me I'm on day 4 and im still on a EVDO connection.
1. Com manager
2. Press 3G connection and set your network type to auto.
3. dont press ok.
4. Press the X in the top right corner.
5. Soft reset.
So far this method has "fixed" my issue as of 4 days ago. Previously I would go 1 or 2 days before seeing the issue again.

jbruce75 said:
Ok verified work around that works for me I'm on day 4 and im still on a EVDO connection.
1. Com manager
2. Press 3G connection and set your network type to auto.
3. dont press ok.
4. Press the X in the top right corner.
5. Soft reset.
So far this method has "fixed" my issue as of 4 days ago. Previously I would go 1 or 2 days before seeing the issue again.
Click to expand...
Click to collapse
I can't seem to find "3g Connection" as an option or setting under the com mananger. Am I looking in the wrong place? Which OS/ROM are you running?
I am on stock Verizon WinMo 6.1. Thanks for any help.

Sorry your right. Im running the CDMA energy rom. Yours should be stated as Data connection.
You should really consider upgrading your rom. I held out for a long time and just gave in.

I'm actually on verizon with tp2, Verizon is well aware of this issue(as far as i;m concerned). When I put on a custom rom, it showed up, however I needed to put back the default rom from verizon it went away. I put the energy rom back on and it's back. If verizon knows how to ship phones with that annoyance turned off can't we get a fix for the popups?
That pop up is most annoying!
Techitrucker said:
I notice the issue too, but worse it will go into and endless loop of popups letting me know of the situation and the only way to make them go away is to soft reset. Dismissing the popup just makes it come back again over and over. Calling this a legacy CDMA issue is bull as none of my other phones or Blackberries, even my piece of junk Storm have ever done this. Windows mobile needs to give us a decent radio to fix this. The only Verizon EVDO capable Winmobile device I have had that did not have this problem was the XV6700 so this has to be something to do with more recent devices. It has happened on HTC and Samsung devices, so it can't be manufacturer specific. It is the primary reason I moved most of my lines over to Blackberry. I got my wife one of those new Android phones, 1st the HTC one and when she decided she wanted a keyboard, the Moto one and neither one does this.
Click to expand...
Click to collapse

Posible fix for stuck in 1x!
I'm going to go out on a limb here.
I posted in a coupl eother places and got no response on this which was original phone settings before I flashed
Same normal Phone settings for #777
BUT, the other read as follows:
VZWEmbedded
Log on: emsgsm.vzw3g.com
Pass: vzw (I tried our regular password & it worked)
In networking don't select on setup ie just your #777, set it to auto.
Here's my point:
No longer receiving multiple popups for: your device is registering on a voice line
More bars Show up now
Stay in 3g longer and now the phone calls up 3g for when data needs processing and data connection goes live as it should at this point.
Was using engery rom's nov 9 stable, worked with this switch
Now using Energys 6.5.3 28002 rom & working even better.
Running the same radio that came with phone version 1.88.
While i will drop periodically to 1x it does recover on it's own and isn't staying stuck.
Don't want to even look at 1x, update weather lol it works. So I am not to sure it's a hardware issue per say (maybe both who knows) since I have gotten rid of my popups. I'm not a programmer but sounds like a programming issue since it needs the 2nd set of connection strings.
What won't fix the issue is if you are in a bad area with very poor reception. I'm in the middle of a oak grove forest at the bottom of a hill and this is working for me.
Make sure you keep the 3g push in setting on and set to auto
Give ity a try!
Any thoughts on this?
oK AFTER much confusion on ppcgeeks, I need to calrify a few things.
This is a 2nd connection that you need to add.
The GSM is data, normally phone operates in cdma but it is making use of the gsm when over seas for email. It also uses gsm locally for data.
Since adding the 2nd connection all popups are gone. data connections are better on new rom then on stock rom.
If you've made use of JMZ Provisioing you already have the 1st connection under My ISP. Just add the 2nd as noted above and under select network make sure it is set to auto. This allows verizon to switch as needed.

This has been happening to me for about the past 2 weeks. I just e-mailed Kevin. I plan to take it to our on campus Verizon store next week.
I am running a stock ROM with SPB Powershell 3.5 on top of it. EVDO comes can goes. Usually once I try to use an app that requires data (Pocketwit, Opera or even ActiveSync) it drops me to 1X and never connects. I have also gotten several PPP (error code 11) errors. Before this time, the phone had been rock solid with EVDO.
Now my ActiveSync wont even work when I am at home. It only works at work due to being plugged in via USB.
Hope Kevin can help us get to the bottom of it.

I was stuck in 1X for the last few days. My problem was resolved by dialing *228 and pressing '1' to program.

[Q] Enabling Wi-Fi Crashes HD7

My HD7 worked without issue from the beginning of the year til around a month ago.
All of a sudden, my WiFi became extremely unreliable, sometimes taking an overly long time to recognise or connect to an obvious access point, sometimes finding none at all.
After I do manage to connect wirelessly, I see no speed increase in data transfer to suggest that the phone is even using the wireless link. Web pages sometimes load slower than over 3G. I had read that HD7s have trouble using certain WiFi protocols and adjusted accordingly, but the workaround was to no avail.
Additionally, once WiFi has been selected, I cannot switch it off. I am 'locked out' of the WiFi settings page. When I tap it in the menu it responds as if I've nudged it but it cannot load. The only solution is to remove the battery. On occasion, this stuck WiFi has also caused the capacitive buttons, camera and power switch to become inactive. Curiously, touch screen function seems unaffected.
I thought maybe this issue was tied to corrupt settings with my hub, but changing SSID / WEP key etc etc on my router hasn't fixed the problem, and connection to other open WiFi signals jam the phone just as badly.
I upgraded to Mango in the hope that a fresh OS update may 'rejig' my wireless settings into working, but again, no joy.
Anyone experienced anything similar? My final options seem to be factory reset the handset to see if that solves the issue, or return the handset to O2. (Both involve losing all my data, game saves, application data AND the recently delisted SW: Battle for Hoth permanently.)
Anyone got any other thoughts?
*EDIT* After a bit more research, I found that even when the phone has connected to a WiFi source, by turning Operator Data Service off, you can see that the WiFi service is in fact not doing anything.

I braved a factory reset, managed to whack WiFi on no problem, browser ran at appropriate speed, then everything crashed as per usual, I couldn't connect to the marketplace and had to pull the battery in order to use any of the capacitive buttons. I guess it was a hardware issue individual to my phone after all.
Guess I'll give O2 a ring sometime soon to sort a replacement. Not looking forward to losing all my game progress though it has to be said.

bro i m having the same exact problem havent find any solution yet i even tried to copy and replace the wifi files from another clean htc hd7 but useless when i upgraded to 7740 the wifi worked perfectly for 1 night only then at the morning it stopped working, everything else works great. my theory says that its not a hardware problem cz i used internet sharing which uses the wifi adapter (if i m right) so its a software I GUESS

soufano21 said:
bro i m having the same exact problem havent find any solution yet i even tried to copy and replace the wifi files from another clean htc hd7 but useless when i upgraded to 7740 the wifi worked perfectly for 1 night only then at the morning it stopped working, everything else works great. my theory says that its not a hardware problem cz i used internet sharing which uses the wifi adapter (if i m right) so its a software I GUESS
Click to expand...
Click to collapse
I had the same problem as well, couldn't connect, got to the point where even the power button stopped responding. Hard resets would only help for a short time and enabling WIFI would never connect right and eventually get me back to the same problem. I then got a replacement device, but it's not much better, I still can't connect to any WIFI, but at least it's not freezing up on me. My solution thus far has been just to avoid turning on WIFI if at all possible, but it's far from a perfect workaround. I'm guessing it's the HTC WIFI driver that's got issues.

i got similar problem.. send phone to service problem was "circut board"
replaced working fine...
when i was using wifi my phone was freezing some menus stop working and i have to remove battery

phone loses cellular data settings

I am sort of at a loss. My Surround is losing it's celluar data settings every time I turn it off and boot it back up. The signal bars do no E, or G, or H or anything else. If I am not connected to wifi there is no data at all. Speaking of wi-fi, it also does not maintain most of my saved networks. The only one is does is the one at work.
I first ran into this after Mango RTM upgraded to final. I was having other issues (e.g. music search not working) and blamed it on the upgrade. At the time I WAS able to use the HTC connection setup to configure the cellular data connection. I finally did a complete wipe on it a couple of weeks ago; I flashed back to the original ROM release and let it spend the next couple of hours updating back to Mango. Everything seemed fine but in the last couple of days I have found the problem has returned. To make matters worse, I can't even seem to download the HTC connection setup app anymore.
I have tried multiple soft resets, battery pulls, booting up without the SIM and then booting up with it, etc. Anyone have any ideas on what is causing this and how to fix it? The phone is pretty useless as a smartphone without a data connection.

http://forum.xda-developers.com/showthread.php?p=17396407
Try that rom :] You need to do a RSPL / HSPL thing first;
http://forum.xda-developers.com/showthread.php?t=1195647
I suggest downgrading to a lower firmware and then doing so :] Mine does it from time to time aswell, Usually gets fixed when I--
1; get a call
2; turn wifi on or off
3; airplane mode
But even if it doesnt show the network type, It always works

SR1738NX said:
http://forum.xda-developers.com/showthread.php?p=17396407
Try that rom :] You need to do a RSPL / HSPL thing first;
http://forum.xda-developers.com/showthread.php?t=1195647
I suggest downgrading to a lower firmware and then doing so :] Mine does it from time to time aswell, Usually gets fixed when I--
1; get a call
2; turn wifi on or off
3; airplane mode
But even if it doesnt show the network type, It always works
Click to expand...
Click to collapse
Thanks. 1, 2, and 3 definitely don't fix it. It might be worth going with the custom ROM just so that it's unlocked and saves me from having to pay for the official unlock down the road sometime. One other thing is that around the same time I started getting some screen wonkiness. I would be trying to type something and the keyboard kept minimizing back to the bottom every few characters. Mainly only affected text messages though.

I decided to call AT&T to see if they might be able to force a refresh of the data settings. Since I've called them before on the problem the guy thinks it best to replace the phone. Guess we'll see what happens. May still do the ROM you suggested once I get it though.

Bleeping bleep bleep phone! Someone in a different thread suggested HTC might be able to help with an issue like this. Only solution they gave was a hard reset so I finally did that on I think it was Thurs or Fri. Everything was dandy at first. Fast forward to today and I notice this evening that my phone had lost it's settings again and once more I can't get them back. I also notice that it ate my saved wifi networks again.
I have the refurb device AT&T sent and I suppose I will go ahead and try to use it. I just hate having to set everything up...again. It's really getting old. Could my SIM card be to blame?
Haha. Going to be attending the local WP Insider Circle thing next week. Maybe I'll get lucky and win a new phone.

[Q] Losing my APN constantly !! ?

Hi-
I have the T-Mobile LG G2x. I have been using and updating my ROM weekly with the latest port of MIUI ( WhiteHawkx's version ) -- currently on 1.12.01 [12.02.2011]. I have a horible time keeping my APN up. I can make calls of course, and I can use data, for a while, but then after 10 - 20 minutes I lose my APN and no more data. I have tried the "Power Button and Vol. Down" trick, but even tho that will fix the data connection, it is only for a short while and I will lose it again. There is NO rhym or reason as to why this is happening.
Am I the only one that is having this serious issue ?? And it is not my data being throttled. When it happens it is gone completely until I somehow force it to restart.
Any thoughts on how to resolve this ?? Are other people having this issue also ?? It happens to me about 30 times a day.
One bit of information: If someone pushes me a packet of data (like a whatApp message or KiK message) my APN will start working again for a little while. But only if they pushed it to me. otherwise data is still not going out. And I do NOT have anything set to sleep.
Thanks for any insight !!
John

http://forum.xda-developers.com/showthread.php?t=1227776
http://forum.xda-developers.com/showthread.php?t=1267490
http://forum.xda-developers.com/showthread.php?t=1300911
http://forum.xda-developers.com/showthread.php?t=1373211
http://forum.xda-developers.com/showthread.php?t=1372124
http://forum.xda-developers.com/showthread.php?t=1371999
http://forum.xda-developers.com/showthread.php?t=1378654
http://forum.xda-developers.com/showthread.php?t=1375220
(not specific, but I posted a similar issue in this thread)
These are just from the first couple of pages from the General and Q & A forums of topics with people having issues with one or the other:
APNs lost
Data dropping
Losing network connections
etc
Certain roms seem to be slightly better, but people have had issues (like me) with everything from stock, to CM7, to MIUI. This is more than just a coincidence. I think LG must have shipped a batch of POS G2xs. And if you have NEVER had an issue, then count yourself as lucky.

Thank you for the reply..... but my issue seems a bit different. I do not have any trouble with my signal or cell talk dropping. My phone never drops a call. This is only data related. Like going to the Android market or using any app like messenger, whatapps, kik, Skype, ect.... anything that uses data will eventually stop sending, until I reboot. my SIM card is fine.
Any other ideas ?

Ah, sorry I misunderstood. You might want to check out a different kernel then.

im having this issue as well
except i only lose my apns if i shut off than turn back on my phone, im using rg2x

[Q] Connection Problems

For the past couple weeks I have been having major connection problems with 3G & WiFi. It would just stop working, even though the bars would be there and show that it is working, but nothing would load. Normally have to turn off Wifi or data for a couple minutes and then turn it back on, or reboot, but even then it does not last that long.
I found on these forums and other places that people seem to have been having the same issue and was caused by the recent update from SuperSU and something it was giving permissions to called mksh. So I denied it permissions, continued to have problem, I went back to the older version, still the saem, I removed the program, and started using just normal Superuser, and the problem still continues.
I was for sure this was the problem, but the program is gone now. I know it can't really be the mksh by itself because it's part of the android OS. For awhile I thought it might have been my SIM card but quickly realised that well WiFi is a problem as well, not just 3G data.
Any one have ideas about this? It's getting really annoying and almost not usable.

BUMP, anyone, this is getting quite annoying. I have searched and done everything possible.

Still needing help.

I don't like bumping this all the time.
I have done all the searching I can, no one has similar problems, no one has any ideas?

Still looking for some answers.
I guess I am the only one.

service issue
toggle airplane mode and if it works call your provider it sounds like a issue with your service

frog1982 said:
toggle airplane mode and if it works call your provider it sounds like a issue with your service
Click to expand...
Click to collapse
What do you mean by toggle Airplane mode, when having the problem, turn it on, then turn it off, to see if service works again?
Yes that works, that is what I do most of the time, actually most of the time I have airplane mode on, and then have only wifi enabled.
Either way, how does troubles with WiFi as well as 3G connections mean a problem with my service provider? They don't provide WiFi

Anyone..