Verizon Users Getting Stuck in 1X --- PLEASE READ!
For those of you who have the plaguing problem of your data connection dropping to 1X, I'm trying to spearhead this issue with Verizon and need your help.
Everytime I open a ticket, it get's closed stating that it's a signal issue with a specific location. We all know that this is not the case. I finally have got ahold of a Tech supervisor who gave me all of his contact information so that we could ALL direct our issue to him. He would then get it elevated through the proper channels and then hopfully they can find a fix. It's my hope that we can all email or call him and explain our issue. He was very nice to work with on the phone and said he is dedicated to getting the problem resolved. I think he's looking at this from a global look rather than an isolated one like every other tech I've spoken to.
Here is his contact information:
Kevin Drakeford
[email protected]
843-566-8600 EXT 1789
Charleston, SC Call Center
Please email or call him with your information and make sure to inform him all of the steps that you've tried that have been unsuccessful (new phone, hard reset, etc etc).
I will try and follow up with him later in the week. Msg here if you contacted him. Hopefully we can get this fixed and be left with just an awesome working phone!
I emailed the guy, it happened once a week when I was on the VZN rom.
dezoris, what rom are you using now? does it not get stuck in 1x?
just curious...
I had this problem on stock VZN ROM and still have it on MightyMike ROM...
Sent Kevin a message
I sent him one!
I haven't had my phone 2 months & this is pissing me off!
I have also had a complete loss of data connection period! Grrrrr
After doing the *228 & option 2 to sync with tower. Got WORSE!
gbruyn said:
Verizon Users Getting Stuck in 1X --- PLEASE READ!
For those of you who have the plaguing problem of your data connection dropping to 1X, I'm trying to spearhead this issue with Verizon and need your help.
Everytime I open a ticket, it get's closed stating that it's a signal issue with a specific location. We all know that this is not the case. I finally have got ahold of a Tech supervisor who gave me all of his contact information so that we could ALL direct our issue to him. He would then get it elevated through the proper channels and then hopfully they can find a fix. It's my hope that we can all email or call him and explain our issue. He was very nice to work with on the phone and said he is dedicated to getting the problem resolved. I think he's looking at this from a global look rather than an isolated one like every other tech I've spoken to.
Here is his contact information:
Kevin Drakeford
[email protected]
843-566-8600 EXT 1789
Charleston, SC Call Center
Please email or call him with your information and make sure to inform him all of the steps that you've tried that have been unsuccessful (new phone, hard reset, etc etc).
I will try and follow up with him later in the week. Msg here if you contacted him. Hopefully we can get this fixed and be left with just an awesome working phone!
Click to expand...
Click to collapse
I haven't had any problems like that with my Verizon Touch Pro 2, that goes for the stock Verizon ROM and the MightyMike one I'm currently using.
This has happened to me a couple of times. It is VERY annoying. and i KNOW it's not a signal issue. What kind of "debugging" should i do before i email the vzw manager guy? I don't want to send an email without doing a little debugging work. That way i seem like i know what i'm talking about.
PS. i agree, this is probably not an isolated issue.
I work at a large international airport in a metro area. It goes without saying there is a ton of cell capacity in the area.
Yet I continually drop to 1X when on a data connection. I always thought this was just "one of those things" or something to be expected. You are saying it is not but a bug in the product/ software / rom, etc?
Happens to be about once every other day. And I just soft reset and it goes back to normal.... Sucks I know.
Just stumbled on this thread and thought I would comment -- my TP2 is actually on Sprint and not VZW, but I've seen this problem fairly frequently even going back to my old Mogul/Titan, so it seems to be a legacy CDMA issue. I think there are two kinds of problems, though, so I am curious to know more about what people are experiencing.
First, as you know, incoming calls or SMS must drop the phone from EVDO to 1X -- this isn't usually a problem because it should snap right back to EVDO after the 1X packets are done. However, I have seen many occasions where it "sticks" on 1X *as long as the phone is still trying to transfer data* -- such as Exchange push or streaming Internet radio. If the phone keeps trying to access the data connection, it will stay in 1X indefinitely most of the time. If the data connection goes dormant for more than about 20 seconds, it seems to finally revert back to EVDO.
The other circumstance is where it seems to just drop to 1X and stay there, and not even cycling the radio on/off seems to make a difference -- you have to soft reset.
I guess what I am wanting to drill into is how many instances are of the first time and how many are of the second. It did take me a while to realize, for example, that if I got an SMS while listening to streaming radio, the data connection was going to drop to 1X and stay there until I closed the streaming radio app. Similarly, I often get as many as 2-3 emails a minute during peak times of the day (I know, my company needs to take some valium), so the constant Exchange syncs never give the data connection a long enough "break" to get back up to EVDO. The main point is, the first type of problem is more or less a CDMA protocol issue that we're probably stuck with, while the second type seems to be a definite bug with either the radio or the OS.
I notice the issue too, but worse it will go into and endless loop of popups letting me know of the situation and the only way to make them go away is to soft reset. Dismissing the popup just makes it come back again over and over. Calling this a legacy CDMA issue is bull as none of my other phones or Blackberries, even my piece of junk Storm have ever done this. Windows mobile needs to give us a decent radio to fix this. The only Verizon EVDO capable Winmobile device I have had that did not have this problem was the XV6700 so this has to be something to do with more recent devices. It has happened on HTC and Samsung devices, so it can't be manufacturer specific. It is the primary reason I moved most of my lines over to Blackberry. I got my wife one of those new Android phones, 1st the HTC one and when she decided she wanted a keyboard, the Moto one and neither one does this.
1x stuck
Same issues as everyone else here to.
i have found when i go to start/settings/connections and launch the comm manager, do do anything just launch it it corrects the issue.
thats strange but it has worked everytime for me.
Everyone whose having this issue on Verizon. Please please please email Kevin on post #1. Having one person as the sole contact on this issue WILL help get it worked out through Verizon. Kevin was very helpful and is a Tech Support Supervisor. Thanks!
Ok verified work around that works for me I'm on day 4 and im still on a EVDO connection.
1. Com manager
2. Press 3G connection and set your network type to auto.
3. dont press ok.
4. Press the X in the top right corner.
5. Soft reset.
So far this method has "fixed" my issue as of 4 days ago. Previously I would go 1 or 2 days before seeing the issue again.
jbruce75 said:
Ok verified work around that works for me I'm on day 4 and im still on a EVDO connection.
1. Com manager
2. Press 3G connection and set your network type to auto.
3. dont press ok.
4. Press the X in the top right corner.
5. Soft reset.
So far this method has "fixed" my issue as of 4 days ago. Previously I would go 1 or 2 days before seeing the issue again.
Click to expand...
Click to collapse
I can't seem to find "3g Connection" as an option or setting under the com mananger. Am I looking in the wrong place? Which OS/ROM are you running?
I am on stock Verizon WinMo 6.1. Thanks for any help.
Sorry your right. Im running the CDMA energy rom. Yours should be stated as Data connection.
You should really consider upgrading your rom. I held out for a long time and just gave in.
I'm actually on verizon with tp2, Verizon is well aware of this issue(as far as i;m concerned). When I put on a custom rom, it showed up, however I needed to put back the default rom from verizon it went away. I put the energy rom back on and it's back. If verizon knows how to ship phones with that annoyance turned off can't we get a fix for the popups?
That pop up is most annoying!
Techitrucker said:
I notice the issue too, but worse it will go into and endless loop of popups letting me know of the situation and the only way to make them go away is to soft reset. Dismissing the popup just makes it come back again over and over. Calling this a legacy CDMA issue is bull as none of my other phones or Blackberries, even my piece of junk Storm have ever done this. Windows mobile needs to give us a decent radio to fix this. The only Verizon EVDO capable Winmobile device I have had that did not have this problem was the XV6700 so this has to be something to do with more recent devices. It has happened on HTC and Samsung devices, so it can't be manufacturer specific. It is the primary reason I moved most of my lines over to Blackberry. I got my wife one of those new Android phones, 1st the HTC one and when she decided she wanted a keyboard, the Moto one and neither one does this.
Click to expand...
Click to collapse
Posible fix for stuck in 1x!
I'm going to go out on a limb here.
I posted in a coupl eother places and got no response on this which was original phone settings before I flashed
Same normal Phone settings for #777
BUT, the other read as follows:
VZWEmbedded
Log on: emsgsm.vzw3g.com
Pass: vzw (I tried our regular password & it worked)
In networking don't select on setup ie just your #777, set it to auto.
Here's my point:
No longer receiving multiple popups for: your device is registering on a voice line
More bars Show up now
Stay in 3g longer and now the phone calls up 3g for when data needs processing and data connection goes live as it should at this point.
Was using engery rom's nov 9 stable, worked with this switch
Now using Energys 6.5.3 28002 rom & working even better.
Running the same radio that came with phone version 1.88.
While i will drop periodically to 1x it does recover on it's own and isn't staying stuck.
Don't want to even look at 1x, update weather lol it works. So I am not to sure it's a hardware issue per say (maybe both who knows) since I have gotten rid of my popups. I'm not a programmer but sounds like a programming issue since it needs the 2nd set of connection strings.
What won't fix the issue is if you are in a bad area with very poor reception. I'm in the middle of a oak grove forest at the bottom of a hill and this is working for me.
Make sure you keep the 3g push in setting on and set to auto
Give ity a try!
Any thoughts on this?
oK AFTER much confusion on ppcgeeks, I need to calrify a few things.
This is a 2nd connection that you need to add.
The GSM is data, normally phone operates in cdma but it is making use of the gsm when over seas for email. It also uses gsm locally for data.
Since adding the 2nd connection all popups are gone. data connections are better on new rom then on stock rom.
If you've made use of JMZ Provisioing you already have the 1st connection under My ISP. Just add the 2nd as noted above and under select network make sure it is set to auto. This allows verizon to switch as needed.
This has been happening to me for about the past 2 weeks. I just e-mailed Kevin. I plan to take it to our on campus Verizon store next week.
I am running a stock ROM with SPB Powershell 3.5 on top of it. EVDO comes can goes. Usually once I try to use an app that requires data (Pocketwit, Opera or even ActiveSync) it drops me to 1X and never connects. I have also gotten several PPP (error code 11) errors. Before this time, the phone had been rock solid with EVDO.
Now my ActiveSync wont even work when I am at home. It only works at work due to being plugged in via USB.
Hope Kevin can help us get to the bottom of it.
I was stuck in 1X for the last few days. My problem was resolved by dialing *228 and pressing '1' to program.
Related
Well I just got my At&t Fuze like 3-4 days ago. For some reason it randomly loses connection to the network, so I can make call or use the internet. I'll have to go back to setting- communication to turn off my phone turn it back on then turn on the data connection. I'm really tiring of it happening over and over again. Does anyone else have this problem? And are there any ways to fix it? Thanks
No one has any idea??
Are you still running the stock ROM? If so, GET RID OF IT!!!!
In all seriousness: Have you installed any applications? Have you modified TouchFLO 3D? You can always try a hard reset and see if the problem persists.
It's possibly a problem with AT&T's network. I've noticed that my 3G speeds are incredibly slow lately and others on hofo have had this issue as well. I would advise you to wait it out.
forp me it says i get 3g,edge, or G and i will cant connect sometimes.
I also have this issue. Sometimes it happens after a soft reset or for no reason at all. It is easy to fix as i just turn data back on but I don't know why it is happening.
I actually tried a hard reset reset and it didn't work so then I brought it back to At&t and the guy there fixed it for me. He said it was because the data connection was off so then I thought maybe I accidentally turned it off, but the problem persist after.
Yes, I am still running under stock rom, I installed google map, beejive, and some other that I don't think will cause this problem. I am afraid to flash because I already have a lot of contact info set in and data and would have to re-do everything.
I was hoping maybe someone would have a solution for this. I don't think running on stock rom would cause this.....
Any help would be great. Thanks
I just flash it to NATF's rom and it's working really well right now. I hope the problem will not appear again. Again thanks for the rom NATF
I now get it often that there is a problem with the GPRS in your area. Also there are times that the phone is not even connected. It is getting to be a pain but will try calling AT&T and find out
Even after installing a new rom the problem still continue. I tried going into an At&t store and ask, but they have no clue. I don't have time to call 611 right now, but will update with what they say when I do. It starts to get really annoying....
Fuze_tactic said:
I actually tried a hard reset reset and it didn't work so then I brought it back to At&t and the guy there fixed it for me. He said it was because the data connection was off so then I thought maybe I accidentally turned it off, but the problem persist after.
Yes, I am still running under stock rom, I installed google map, beejive, and some other that I don't think will cause this problem. I am afraid to flash because I already have a lot of contact info set in and data and would have to re-do everything.
I was hoping maybe someone would have a solution for this. I don't think running on stock rom would cause this.....
Any help would be great. Thanks
Click to expand...
Click to collapse
It's probably a network issue.
Regarding flashing, I suggest you back up your contacts with outlook. Even if the problem has nothing to do with software, you're missing out quite a bit in terms of speed. Besides, you should back up your contacts regardless. Don't trust windows mobile too much
OK, sounds like I'm not the only one experiencing this problem. I think the only thing that's different for me is that when I lose the data connection, I also lose voice. The first time it happened, it said my SIM was unprovisioned. When I called customer service, they didn't know beyond checking for network outages in my area.
Fuze_tactic & Tribalmunky
I thing both of your problems -- intermittently dropping the data connection for Fuze_tactic, and intermittently dropping the voice and data connection for Tribalmunky -- could be caused by the Long Press End button setting. Go to Start/Settings/System/LongPressEndKey to see what I'm talking about. There is one setting for Airplane mode, which would kill voice and data, and another for killing just the data connection. Try changing the long end key press to Set Vibrate/Ringer and see if that cures your issue(s). If you are occasionally long pressing the end key, your should develop a problem with intermittently losing your ringer.
pcortes said:
Fuze_tactic & Tribalmunky
I thing both of your problems -- intermittently dropping the data connection for Fuze_tactic, and intermittently dropping the voice and data connection for Tribalmunky -- could be caused by the Long Press End button setting. Go to Start/Settings/System/LongPressEndKey to see what I'm talking about. There is one setting for Airplane mode, which would kill voice and data, and another for killing just the data connection. Try changing the long end key press to Set Vibrate/Ringer and see if that cures your issue(s). If you are occasionally long pressing the end key, your should develop a problem with intermittently losing your ringer.
Click to expand...
Click to collapse
No, I've checked that. It happened once when it was just charging, no where near my hands or anything that could have pressed it. When it happens I can't make calls or reestablish data connections until I either go in the connections manager or soft reset.
pcortes said:
Fuze_tactic & Tribalmunky
I thing both of your problems -- intermittently dropping the data connection for Fuze_tactic, and intermittently dropping the voice and data connection for Tribalmunky -- could be caused by the Long Press End button setting. Go to Start/Settings/System/LongPressEndKey to see what I'm talking about. There is one setting for Airplane mode, which would kill voice and data, and another for killing just the data connection. Try changing the long end key press to Set Vibrate/Ringer and see if that cures your issue(s). If you are occasionally long pressing the end key, your should develop a problem with intermittently losing your ringer.
Click to expand...
Click to collapse
Like tribalmunky said we were no where near the phone when it happens, but I follow your instruction and changed the long pressed key. I'll see if anything occurs. Thanks for the input tho.
Update:
I called At&t and from what tech support told is, their network is having problems, especially for users in Cali. They are in progress of fixing it, but no idea how long it is going to take. I guess the only thing we can do now is wait.
Fuze_tactic said:
Update:
I called At&t and from what tech support told is, their network is having problems, especially for users in Cali. They are in progress of fixing it, but no idea how long it is going to take. I guess the only thing we can do now is wait.
Click to expand...
Click to collapse
I've been having problems with this too (losing data and phone) and I'm in Seattle. Maybe if I call, AT&T will claim there are problems with the entire west coast.
I did the whole SPL and ROM flashing thing (ROMeOS) and the problem still persists. I chatted online with an AT&T guy and he said it was a known issue but no way to fix it yet.
If you're worried about your contacts, don't be. Use PPCPimBackup (I think I got it either here or at freewarepocketpc.net) and it can copy all of your contacts onto the storage card. It's free and I've used it prior to flashing a new ROM.
However, flashing ROMs do not work. The only fix is simply going to your communications settings, turning off Data, then turning it right back on. This will also be why some of your MMS pictures don't get sent out.
I still love this phone, just get annoyed with it at times. Even the available larger battery with cover only makes my phone last about two days opposed to one.
In NJ
sbreen said:
I've been having problems with this too (losing data and phone) and I'm in Seattle. Maybe if I call, AT&T will claim there are problems with the entire west coast.
Click to expand...
Click to collapse
I am in NJ and have the same problem. It started about the time I loaded some screen lock software that requires a finger swipe to unlock the touch screen (navigation buttons always active) upon coming out of sleep mode. I just decided to live with it, I like the software. I merely click the data connection in settings, connections, data connection (it may indicate off or on, doesn't matter, it is actually off) and then click it on and everything works again. Mostly happens after charging overnight.
I have stock fuze and it keeps happening to me too. But whenever I reset my phone, I can connect to the internet. I don't think it's network related in my case. not sure though.
I've had my Touch Pro2 for almost a week...and still no data connection. Been working with technical support (phone) but haven't gotten anywhere. Multiple reps swear there isn't anything wrong with my plan, and the switch should have gone over to the new phone (Was on a Mogul before). Voice and SMS work fine. The folks have stepped me through a few profile updates...and I've tried driving around t see if other towers would work (?? - don't even know if that would work...but the CS rep suggested it) to no avail. Anyone have this problem before when switching out to new devices and have a suggestion for advanced troubleshooting? Thanks.
Since data isn't working, I've been using WiFi in my house. Never really tried using it extensively before an a WM device...and have been frustrated with having to frequently re-enter the WPA2-PSK AES key to my home network. Is this a known issue? Since it could be related to my Sprint Data connection constantly trying to initialize (wish I knew how to turn that off/stop it), I'm not even sure anyone else has seen the problem before. I won't care once the Sprint data finally comes online, but it sort of irks me. Any help/suggestion here would be appreciated as well
xenor said:
I've had my Touch Pro2 for almost a week...and still no data connection. Been working with technical support (phone) but haven't gotten anywhere. Multiple reps swear there isn't anything wrong with my plan, and the switch should have gone over to the new phone (Was on a Mogul before). Voice and SMS work fine.
Click to expand...
Click to collapse
You've tried CS, and you've tried multiple towers, I believe I would demand a new device, at this point. See if switching devices fixes the issue. This is not normal.
With the new device try running it and verifying that it can connect, before installing any new programs, or making any changes first.
New Device it is
New device came today..works fine. Wonder what may have caused the problem in the first phone? I'm happier now
Any thoughts on the dropped/forgotten Wifi password? Should WM store the network key, or does it not store for WPA2-PSK AES?
Thanks for the response dah54
We should switch this into two separate topics, I am also having the key drop issue however my data works fine
My network is WPA-PSK
Fine with me. Since mine was possibly a hardware error and a new phone resolved the EVDO data connection problem, I'm happy to have it changed (I cannot edit my original post title, so I think its in the hands of the moderators.
Bumping this up to the top. I just started playing with my TP2 (sprint) tonight and it keeps dropping my network key as well.
I am sort of at a loss. My Surround is losing it's celluar data settings every time I turn it off and boot it back up. The signal bars do no E, or G, or H or anything else. If I am not connected to wifi there is no data at all. Speaking of wi-fi, it also does not maintain most of my saved networks. The only one is does is the one at work.
I first ran into this after Mango RTM upgraded to final. I was having other issues (e.g. music search not working) and blamed it on the upgrade. At the time I WAS able to use the HTC connection setup to configure the cellular data connection. I finally did a complete wipe on it a couple of weeks ago; I flashed back to the original ROM release and let it spend the next couple of hours updating back to Mango. Everything seemed fine but in the last couple of days I have found the problem has returned. To make matters worse, I can't even seem to download the HTC connection setup app anymore.
I have tried multiple soft resets, battery pulls, booting up without the SIM and then booting up with it, etc. Anyone have any ideas on what is causing this and how to fix it? The phone is pretty useless as a smartphone without a data connection.
http://forum.xda-developers.com/showthread.php?p=17396407
Try that rom :] You need to do a RSPL / HSPL thing first;
http://forum.xda-developers.com/showthread.php?t=1195647
I suggest downgrading to a lower firmware and then doing so :] Mine does it from time to time aswell, Usually gets fixed when I--
1; get a call
2; turn wifi on or off
3; airplane mode
But even if it doesnt show the network type, It always works
SR1738NX said:
http://forum.xda-developers.com/showthread.php?p=17396407
Try that rom :] You need to do a RSPL / HSPL thing first;
http://forum.xda-developers.com/showthread.php?t=1195647
I suggest downgrading to a lower firmware and then doing so :] Mine does it from time to time aswell, Usually gets fixed when I--
1; get a call
2; turn wifi on or off
3; airplane mode
But even if it doesnt show the network type, It always works
Click to expand...
Click to collapse
Thanks. 1, 2, and 3 definitely don't fix it. It might be worth going with the custom ROM just so that it's unlocked and saves me from having to pay for the official unlock down the road sometime. One other thing is that around the same time I started getting some screen wonkiness. I would be trying to type something and the keyboard kept minimizing back to the bottom every few characters. Mainly only affected text messages though.
I decided to call AT&T to see if they might be able to force a refresh of the data settings. Since I've called them before on the problem the guy thinks it best to replace the phone. Guess we'll see what happens. May still do the ROM you suggested once I get it though.
Bleeping bleep bleep phone! Someone in a different thread suggested HTC might be able to help with an issue like this. Only solution they gave was a hard reset so I finally did that on I think it was Thurs or Fri. Everything was dandy at first. Fast forward to today and I notice this evening that my phone had lost it's settings again and once more I can't get them back. I also notice that it ate my saved wifi networks again.
I have the refurb device AT&T sent and I suppose I will go ahead and try to use it. I just hate having to set everything up...again. It's really getting old. Could my SIM card be to blame?
Haha. Going to be attending the local WP Insider Circle thing next week. Maybe I'll get lucky and win a new phone.
Has anyone experienced any issues with missed calls (no notifications) or delayed text messages with their Nexus 5?
I've had the phone since 5 November and it seems when the phone goes into deep sleep the only notifications I can consistently get are ones that are data based (Gmail, email, hangout chat, etc.). At first I thought it only happened while I was on WiFi, but I tested this out by turning off WiFi and using only LTE and then only 3G, but the issue remained.
I've noticed with SMS and voicemails that once I unlock the screen and make a call or send a text I'll receive a deluge of notifications and messages at once, and I've been told that phone calls ring twice as if my phone is off but I never see any notification of a missed call unless there is a voicemail (again, like SMS, doesn't show up until I unlock and use my phone). It feels like the phone drops the connection with a cell tower while in deep sleep or something.
The short list of troubleshooting I've tried is turning off WiFi battery optimization, toggling between LTE to 3G only, and a factory reset. I haven't loaded the stock image from Google yet. I use Textra as my default messaging app, but the messages come in fine when I'm active on the device so I don't believe it's app related. Same goes for phone calls; everything is fine as long as the phone is relatively active.
I saw on the Google support forums that people have reported issues with the WiFi turning off when in deep sleep; at least they are unable to ping the device after a while so I wonder if could have something to do with battery saving optimizations in KitKat.
Anyone have similar issues, or ideas on what I could do to try to fix it?
---EDIT: 2013-12-09---
Here are some links to the Google Product Forum threads that this issue is being talked about.
https://productforums.google.com/forum/#!msg/nexus/eOToYgJXdrw/OLpSbSfPoIQJ
https://productforums.google.com/forum/#!msg/nexus/3gVF5Dm-yG0/R761PwahTxkJ
The first one is the most recent thread, but I'd suggest that anyone that is experiencing the problem and comes across this XDA thread go post in both of the Google Forums to show Google how many are really having this issue. So far nobody from Google has acknowledged there being problem.
I have that same issue, also on TMO. It seems like the phone forgets it's connected to a cell network until you remind it. However, I noticed it first on my HTC one when I installed the stock 4.3 update.
I called TMO support and they reset my line or something. It *seemed* to fix the problem, but I'm not entirely sure because I got my N5 very shortly thereafter. I'm now experiencing the same issue on my N5.
Of particular note is that it always happens in the evening. Even if I toggle airplane mode around 6pm, by 8pm I'll have missed texts. I've just started periodically calling my voicemail to reestablish cell connection.
muffinhunter said:
Of particular note is that it always happens in the evening. Even if I toggle airplane mode around 6pm, by 8pm I'll have missed texts. I've just started periodically calling my voicemail to reestablish cell connection.
Click to expand...
Click to collapse
Airplane mode turns off everything and you will not receive anything until it is back on. Only wifi works.
muffinhunter said:
I have that same issue, also on TMO. It seems like the phone forgets it's connected to a cell network until you remind it. However, I noticed it first on my HTC one when I installed the stock 4.3 update.
I called TMO support and they reset my line or something. It *seemed* to fix the problem, but I'm not entirely sure because I got my N5 very shortly thereafter. I'm now experiencing the same issue on my N5.
Of particular note is that it always happens in the evening. Even if I toggle airplane mode around 6pm, by 8pm I'll have missed texts. I've just started periodically calling my voicemail to reestablish cell connection.
Click to expand...
Click to collapse
Hmm, I'll give T-Mobile a call then and see what they have to say as well. I'm glad I'm not the only one, but it sure is a pain in the ass to have to micro-manage the actual phone aspect of a smartphone, heh.
mistahseller said:
Airplane mode turns off everything and you will not receive anything until it is back on. Only wifi works.
Click to expand...
Click to collapse
I think he meant that he toggles Airplane mode on and off in order to try and re-establish the connection to the cell tower; not that he's expecting messages while Airplane mode is on.
Just to update anyone that comes across this thread, I flashed the stock 4.4 images and still have the delayed texts and missed calls after the phone goes into deep sleep. I currently have a conversation with a Google support tech, but I'm not encouraged by their suggestions at this point.
This just happened to me as well, I'm on Vodafone Romania. I only have the N5 since yesterday, and it's on 3G only, wifi always on. Wifi connects fine, today I actualy got an email from a friend who's been trying to call me unsuccesfuly for 1 hour. I just hope this is sw related, as the warranty is not valid in Romania
Sent from my Nexus 5 using Tapatalk
I just got my n5 yesterday.
I'm in Toronto, Canada on Fido network and twice in 24 hrs I have had the cell network not available, displaying message " emergency calls only."
If I restart the phone it will see the network a minute after it restarts.
What's up with that?
Any help would be appreciated, thanks.
I experienced this problem on every single android phone I've ever had. I dont think its a carrier problem. I think its a OS problem. I've used T-Mobile, AT&T, Straight Talk and Sprint. All of my phones have done it. HTC Evo, evo3d, galaxy s2 epic 4g touch, nexus4 and nexus5.
To me it seems like it happens more often with games. I may be playing a game of Navy Wars (a battleship game) or words with friends. I pick my phone up to do something and as soon as I turn it on I get a notification saying its my turn when actuality my opponent made their move a long time ago. Its also an issue with IM apps like hangouts and whatsapp.
happens on carrier data and wifi.
If anyone has a fix for it I'd love to know what it is.
I have exactly the same issue with my N5 sometimes i get massages 5 or 6 h after they sent. And some missed calls. It never happened to me on my N4 so i believe its phone issue.
I'm glad that I'm not the only one experiencing this issue. I do believe this is a software/OS problem as well, but I find it strange that I couldn't find more about it on Google's support forums or even more threads about it on XDA.
I wanted to update everybody and let them know that Google support put in an RMA for my phone in order to try to resolve the issue. I explained to the support tech that I tried resetting the phone to defaults and reloading the latest images that were posted (KRT16M) and could still produce the same issue without fail; I even took a video with my Galaxy Nexus and sent it to them.
And I gave up on being connected to WiFi all the time. Once I connect to WiFi and let the phone go idle all the issues begin, and then I'll have the problem on 3G/LTE when I turn off WiFi. Rebooting with WiFi off will get me back to normal, but this is obviously very inconvenient and putting a serious cramp in my monthly data usage.
I have absolutely 0 confidence that this is a hardware issue, but at this point I'll try anything so my fingers are crossed that the RMA/new device does the trick since it seems such a small percentage of people seem to be talking about this particular issue.
I'll post an update once I get the new phone and test.
I just wanted to chime in and say I've got the Nexus 5 on Tmo's $30 plan and I haven't experienced this at all. All my calls come through exactly as they should...maybe it is a hardware issue or even a Tmo issue.
I had this problem on Sprint. On one of the Sprint forums (S4GRU), I was told about a Sprint LTE issue. You can read more if you want, but net-net, the recommendation was to switch to 3g in areas where the LTE issue is occurring. Yes, it is a pain in the rear, but it seems to help me at least get the calls that I need. (data is available for me over wifi at this location).
Again, this is specific to Sprint, and only in some impacted areas.
(I did have Google send me a replacement phone - that didn't solve this issue)
There is 2 posts about the same issue on google forum
i can't post link i am to fresh on this forum
but google "Nexus 5 Hangouts SMS messages are delayed" 1st on top
and "Unreliable texting" 2nd
If this is the problem with software why it started like few days ago before everything worked fine
---------- Post added at 10:56 PM ---------- Previous post was at 10:50 PM ----------
Another post on androidcentral
google "Google Nexus 5 - Missed Calls, Anyone Else?"
And i am with T-Mobile by the way
I have zero issues on my N5 with Tmo, texts and calls come through right away. I've had many Android phones and have never had any issues.
Are you guys running any apps like Greenify or anything that is preventing the radio from waking the phone properly>
Having the same issue on different carriers with the same OS where all that they have in common is a Google account, I can see one app having an ill effect on the basic phone functionality.
Sprint does have a known delay with incoming calls, it's a CDMA thing they enable on their end, but it usually only adds a couple of seconds delay.
It happens to me and when it does I realize that the phone is locked onto LTE, when a call comes in it is supposed to switch to 1x. The fall back switching on the phone's software is probably the issue on Sprint.
having the same issues. had to reinsert the sim card. tmobile.
I turned off wifi and restart the phone two days ago so far no problem just not using wifi. Hope google will fix it soon
Did any one report it to google already ??
I had an issue with sms not sending until I would reboot phone. I was only able to fix by getting a new sim card. No issues since.
For the people with issues, are you using a lte compatible sim card, and have you tried resetting the device and using it without any 3rd party apps installed (absolutely none)?
Sent from my Nexus 5 using Tapatalk
Heyho,
about three weeks ago, my N5 suddenly lost it's signal over night and shows me "Emergency calls only" and it won't register into any network, just giving "Selected network unavailable".
When this occured my N5 had 4.4.2 stock ROM and rooted. I've unrooted it and updated to 4.4.4, but I still got the same problem.
Problem occurs with any simcard, while simcard works with other phones just fine.
Have deleted and reconfigured APN, but didn't make any difference.
I get a signal every few days, but I still can't receive text/calls or call/text anyone and my mobile data doesn't work.
I even tried to downgrade to 4.4, but that didn't solve my problem either...
I'm from Germany, but in New Zealand at the moment, so I really need my phone in case of emergencies and to stay in touch with family/friends.
I have been searching for a solution since it started, but have not been able to find anything that worked.
Sending it back to Google isn't an option right now because I am travelling.
I am really thankfull for any suggestions or if anyone knows how to fix this problem!
Cheers
Have you checked to make sure the network setting says 2g/3g/LTE preferred. Because I had this problem when it was switched to 2g only and was fixed by the above option
If the above fails trying going to your dialer and typing *#*#4636#*#*. Go into phone information and you should see a drop down box to select your network mode. Play around with those until you get a signal but you might not want to try CDMA options (WCDMA is ok) since you're on a GSM network.
Sent from my Nexus 5 using XDA Free mobile app
had exactly the same issue as you mentioned. Nexus 5 tends to lose network without any logical explanation and it tends to work at one place but stop showing network if you walk half a mile down the road (or may not show any network anywhere). Google has released an update in June in which they have updated the modem to solve the problem..given that I am in India and the June update was for India, Australia and Newzeland, it worked like a charm for me (all i had to do was flash the modem from twrp)..people as far away as netherlands have reported the modem to work for them..
NOTE: IF U INTEND TO FLASH THE LATEST MODEM, DO NOT FORGET TO TAKE A BACKUP OF YOUR CURRENT MODEM PRIOR TO FLASHING THE NEW ONE..
check your sim card. if you can, try someone elses.
Alright,
I've tried every thing again so far, but nothing seems to work.
Sitting in the library, I noticed that I get a signal, when connected to WiFi, which stays for 1-2 hours after disconnecting.
But I still can't make any calls or text and mobile data doesn't work though the APN is correctly configured and and data enabled.
I really hope to be able to solve this problem somehow, don't want to put aside my beloved N5 :/
_____________________________________________________________________________________________________________
Edit: Haven't found any solution so far and bought a new phone for the moment until I'm able to send it back to Google.
Might be an hardware issue and not software related.
Cheers
Kimpfimp said:
Alright,
I've tried every thing again so far, but nothing seems to work.
Sitting in the library, I noticed that I get a signal, when connected to WiFi, which stays for 1-2 hours after disconnecting.
But I still can't make any calls or text and mobile data doesn't work though the APN is correctly configured and and data enabled.
I really hope to be able to solve this problem somehow, don't want to put aside my beloved N5 :/
_____________________________________________________________________________________________________________
Edit: Haven't found any solution so far and bought a new phone for the moment until I'm able to send it back to Google.
Might be an hardware issue and not software related.
Cheers
Click to expand...
Click to collapse
hey kimpfimp... u r not alone .. ive had this problem for 2 months now .. .. i have a nexus 5 and i have this exact same problem .. leads me to believe maybe its software related .. started after lolipop .. havent been able to find a solution yet !
worst part is that it is happening on an Replacement device after i RMAd my first nexus for a power button problem !!
i hope its software related and can be fixed .. because google is now refusing to rma this as im now out of my warranty period !