Our company changed its policy and one can only connect company paid for Crackberries to our Exchange servers. We came in last week to find we all had new login IDs and users on our laptops. That said I had to try it anyways with my HTC AT&T Tilt 2 to connect to MS Outlook to repopulate my contacts and calendar.
Here is what I found: I can establish a partnership between my WinMo 6.5 phone and laptop and sync my contacts and calendar, but after I disconnect my phone my 3G data connection via AT&T's MediaNet connection is broken. Even if I reboot or reset my phone I cannot establish a data connection. The 3G icon is there, but you get the error message that it cannot connect anytime the phone attempts to send/receive data. Better yet, after 3-5 hours the phone even then loses its ability to connect to a phone network! To fix the phone I have to restore from a backup I made before establishing the new partnership (thank god for SPB Backup!). I've reproduced this test case 4 times now and have narrowed it specifically to establishing the partnership with the laptop and doing a sync with the local contacts and calendar entries in MS Outlook.
Questions:
1) How does ActiveSync deliver a poison pill that disables my data connection? How does this manifest itself hours later in to turning the phone in to a brick?
2) Is there something I can do to block this from occurring on my device if I still wish to connect to my work laptop via the USB cable. I know I can delete the partnership, but hell, I'd still love to at least sync my contacts and calendar...
Thanks,
-Mark
mark.lawler said:
Our company changed its policy and one can only connect company paid for Crackberries to our Exchange servers. We came in last week to find we all had new login IDs and users on our laptops. That said I had to try it anyways with my HTC AT&T Tilt 2 to connect to MS Outlook to repopulate my contacts and calendar.
Here is what I found: I can establish a partnership between my WinMo 6.5 phone and laptop and sync my contacts and calendar, but after I disconnect my phone my 3G data connection via AT&T's MediaNet connection is broken. Even if I reboot or reset my phone I cannot establish a data connection. The 3G icon is there, but you get the error message that it cannot connect anytime the phone attempts to send/receive data. Better yet, after 3-5 hours the phone even then loses its ability to connect to a phone network! To fix the phone I have to restore from a backup I made before establishing the new partnership (thank god for SPB Backup!). I've reproduced this test case 4 times now and have narrowed it specifically to establishing the partnership with the laptop and doing a sync with the local contacts and calendar entries in MS Outlook.
Questions:
1) How does ActiveSync deliver a poison pill that disables my data connection? How does this manifest itself hours later in to turning the phone in to a brick?
2) Is there something I can do to block this from occurring on my device if I still wish to connect to my work laptop via the USB cable. I know I can delete the partnership, but hell, I'd still love to at least sync my contacts and calendar...
Thanks,
-Mark
Click to expand...
Click to collapse
It isn't a "poison pill". What happened is that your connection settings from your computer were carried over to the phone (especially proxy settings if you have them). This happened to me at work as well. The internet on my device stopped working suddenly, and after playing with the device a bit, I realized that the proxy settings of my 3G connection were the exact same ones that I had in my laptop. Simply check the connection settings and make sure that they are still what they should be.
Good luck!
Thanks, but...
Many thanks. However, MediaNet is the AT&T 3G preconfigured network and any options to edit the connection settings are disabled, perhaps to prevent the non-technical from breaking their connection. I have tried the built-in "remove proxy" / "restore default proxy" icons, but neither of those appeared to work. Perhaps I'm missing where I can do this for the pre-configured MediaNet connection?
Thanks,
-Mark
mark.lawler said:
Many thanks. However, MediaNet is the AT&T 3G preconfigured network and any options to edit the connection settings are disabled, perhaps to prevent the non-technical from breaking their connection. I have tried the built-in "remove proxy" / "restore default proxy" icons, but neither of those appeared to work. Perhaps I'm missing where I can do this for the pre-configured MediaNet connection?
Thanks,
-Mark
Click to expand...
Click to collapse
I hate to say this, but then you may have to hard reset your device. Backup your stuff with something like PIM Backup to ensure that you won't have to use Exchange Server again... I still it might have messed up your settings and as a consequence, now you cannot get connected (nor fix the settings). I would love to know how in the world at&t managed to block WM basic settings
Related
I have my brand spankin' new TC on Rogers here in canada. Ran the auto connection wizard, great! I have Internet! But I get the cannot connect error every time i send or receive email using outlook. I have tried everything I know, is there something you can suggest? It works fine over WIFI, and ActiveSync via USB. But over the 3G there is nothing!
OK, I figured it out.
For future reference.
When your setting up the email account, do it manually as opposed to allowing the auto set up to happen. And at the outgoing mail server screen select advanced options and make sure it connects to your carrier (In my case "Rogers Internet") internet connection.
Apologies if this has already been asked/answered, but have spent the last two days looking for a solution..
When connected via USB I cannot establish an internet connection, unless I delete the T-Mobile proxy setting.
I've applied the regedit edit that's been mentioned as a solution, but this didn't work.
Is there anyway to use the pass through connection without having to delete the proxy everytime?
The main annoyance is that the phone won't sync with my exchange server whilst connected to the PC. I have mail set up to sync with exchange server and all other items syncing with my PC. My Hermes sync'ed with anything and everything.
Thanks
just leave the proxy out.
T-Mobile's proxy is a pain in the arse and causes all sorts of problems.
I deleted the proxy from my connection on t-mobile nearly three years ago and on every single device i have had since. never had a problem since.
If the proxy is there, it affects ALL internet connections, so when you plug it in to your PC, it is trying to go through a Proxy that you can only access over GPRS.
that's why proxies are a PITA and should be deleted permanently.
and no, it should not affect anyhting if you delete it. or not that i have noticed anyway.
Thanks will give it a go when I get home.
Seem to be able to access internet without the proxy, but forgot my usb cable so can't test pass though at work.. fingers crossed!
When I deleted the proxy I couldn't then send SMS texts...?
That's a completely random coincidence. The proxy has nothing to do with SMS whatsoever.
you can of course make sure that you are using GSM for SMS. start>settings>connections>advanced network>SMS
set it to GSM. if this is already set, then it has nothing to do with the proxy.
Says "Your text message cannot be sent" after I removed the proxy. SMS is set to GSM. Could it have altered any other relevant settings? Have put the proxy back now but it still refuses to send the message.
Any ideas?
no, wouldn't have changed anything else. The proxy has no bearing on SMS whatsoever.
Like i said, i reckon it is just a coincidence, otherwise turning the proxy back on would have fixed it.
If it is set to GSM already try the other three settings as well.
and a soft reset of course....
Have found a cable and tested - still no joy after deleting proxy.
Connecting to PC, and items syncing with host PC are fine. Mail syncing with Exchange server fails and can't access internet via pass through.
Browsing and syncing with the exchange server is fine when not connected to the PC.
Btw kempas - SMS works fine after deleting the proxy setting, as it should do.
Steve
on the handset:
start>settings>connections>wifi (NOT Wireless LAN)> network adapters
set the drop down box to Internet.
On the PC:
Open Activesync>File>Connection Settings
Set "This computer connects to" to the internet.
Dunno what it is in vista, i have avoided it like the plague....
I did a soft reset and tried again (a couple of time) with no luck, unable to send text message.
Went to settings, connections and run through the network provider setup wizard, let it reset the phone and tried again. Settings 'seemed' all the same but SMS now sent without issue.
Will try removing the proxy again later and testing with another SMS.
EDIT: removed the proxy and sent an SMS without issue this time... So was a "completely random coincidence" as rhedgehog said.
Still can't access You Tube via it's mobile client though, at least, it still says no videos...
All now appears to do what I expect after removing proxy and following rhedgehog's advice. Pass through now works Many thanks!
Also appeared that the t-mobile proxy blocks Windows live and messenger
stevecg said:
All now appears to do what I expect after removing proxy and following rhedgehog's advice. Pass through now works Many thanks!
Also appeared that the t-mobile proxy blocks Windows live and messenger
Click to expand...
Click to collapse
Are you on wnw+??
mrvanx said:
Are you on wnw+??
Click to expand...
Click to collapse
Just Web N Walk I believe, not plus, so I guess messenger is a no no. Will bypassing their proxy end up with me being charged for data??
stevecg said:
Just Web N Walk I believe, not plus. Will bypassing their proxy to use messenger end up with me being charged for data??
Click to expand...
Click to collapse
No, but it is against the t&cs to use IM software when on basic web n walk. Tmobile block the ports for IM software anyways, it seems for new customers since several old customers managed to get through.....i never could though, so the proxy would make no difference if it is on or off.
I personally am on wnw+ which is TOTALLY worth it for using the HSPA when out with my laptop on location.
Cheers for that. Won't really need messenger to be honest - but the proxy setting interfering with the pass through was annoying.
kempas said:
Still can't access You Tube via it's mobile client though, at least, it still says no videos...
Click to expand...
Click to collapse
Log into My T-Mobile or call customer services and get the adult content filter turned off.
I think they blocked it to prevent kids blowing mummy and daddy's credit on watching videos.
Of course, Streaming is also against the T&C's of wnw standard, so it could be that this is why. I'm on wnw+ and had to turn off the filter to get it working.
Yep, that was it. Cheers for the reply...
so my phone has been fine ive used romeos and im now using proven
data was never an issue then today im having connection problems
i usually use the my isp connection but now when i try to connect i get the error saying it cant connect for an unknown reason
i switched to media net i can call i can text and i can send pic msgs weather in TF3d works IE works and opera works google maps works and even beejive IM works
but if i try to check email it says "cant connect with current settings" skyfire wont work and kinoma freeplay wont work
wifi works for everything
what could the problem be?!
i think i know why because i have a special employee plan that just got changed and somehow the settings may be altered?
still need a fix though
no one has an idea??
i have set media net default settings and even downloaded the restore and remove proxy cabs tried both and still no
someone anyone?
go to setting-connections, then under media net click on manage exisiting connections
now click on the proxy tab on the bottom, make sure the second box (this network uses a proxy server) is unchecked...
I had the same problem when I switched to Proven
Go to e-mail account options(Menu>Tools>Options)>Choose an account>Edit account setup>Go to that page where Advanced Server Settings tab(click on it)> Under network connection choose MEdia Net. That should fix your problem. Do the same for each of yours e-mail accounts.
lbhocky19 said:
i think i know why because i have a special employee plan that just got changed and somehow the settings may be altered?
still need a fix though
Click to expand...
Click to collapse
where do you work? im at att myself and ive had no problems with my employee plan....
the unchecking proxy made it work even though i had tried the cabs for disabling and enabling
i work at BBY i had been using the My ISP
but they just changed our plan to a cheaper one thats much better and i guess they disabled ISP from use
edskii said:
Go to e-mail account options(Menu>Tools>Options)>Choose an account>Edit account setup>Go to that page where Advanced Server Settings tab(click on it)> Under network connection choose MEdia Net. That should fix your problem. Do the same for each of yours e-mail accounts.
Click to expand...
Click to collapse
The only option I have is 'internet' (so I can't change it to Media Net. When I check my connection media net is the only connection I have though. Any ideas how to get that changed in my ActiveSync/Email settings?
use this cab..it adds a new connection named ATT GPRS which has a different dns..i have been using this since i found it and have never gone back because by utilizing these dns servers you get much better speedtest results and it seems to never have any connection problems..thing is you gootta use a tool like advanced config and go into connection settings in the program and disable medianet from being used as a connection because if both are active your device randomly chooses which to connect with so you gotta make sure medianet is no longer active..here is the cab
lbhocky19 said:
the unchecking proxy made it work even though i had tried the cabs for disabling and enabling
i work at BBY i had been using the My ISP
but they just changed our plan to a cheaper one thats much better and i guess they disabled ISP from use
Click to expand...
Click to collapse
i guess next time it hsppens make sure the feature is the correct one on your account. call your regional account executive to check it out.
it happens from time to time because when medianet is on for quite sometime, it can't authenticate the phone. Easy fix is just to just disconnect from medianet then try it again. You can do this by sliding to settings and clicking on "communications." After that, just turn off data connection and reconnect.
I have a Windows Mobile device 6.1 Pro.
I have Messaging setup to collect my personal emails from the Internet via my HSDPA connection.
I also have an account for my work email (POP3) which I collect via the company VPN.
This is my problem, and it's something I've lived with for a long time as I don't think it can be changed. Maybe you guys can help.
I open Messaging and switch to my work email account. I have the Network Connection set to use 'Work' Settings, and in the Work settings I have my VPN connection.
If I open Settings, Connections and click and hold on the VPN settings I can connect manually. Now I have a VPN connection and I can send and receive mail.
However, I want to be able to Send/Receive and for this to be automatic, so when I do this, if there's no 3G, it connects first, then the VPN connection is triggered, and the connection is established - however, in the mean time Messaging has gone off to try to find email from my work servers on the Internet, and always fails obviously. If I Send/Receive again, it connects right away as the VPN connection is already established from the first attempt. Email is sent and recieved as you would expect.
My problem is Messaging doesn't wait long enough for the VPN connection to be established, and although it triggers it, it tried to collect email before it's finished connecting, then I have to try again.
Or connect the VPN manually, but this is many clicks and not so User Friendly for staff who aren't so WinMo savvy.
Is there a way to have Messaging wait long enough for all relevant connections to be established before trying to find the mail server??
I have a Windows Mobile device 6.1 Pro.
I have Messaging setup to collect my personal emails from the Internet via my HSDPA connection.
I also have an account for my work email (POP3) which I collect via the company VPN.
This is my problem, and it's something I've lived with for a long time as I don't think it can be changed. Maybe you guys can help.
I open Messaging and switch to my work email account. I have the Network Connection set to use 'Work' Settings, and in the Work settings I have my VPN connection.
If I open Settings, Connections and click and hold on the VPN settings I can connect manually. Now I have a VPN connection and I can send and receive mail.
However, I want to be able to Send/Receive and for this to be automatic, so when I do this, if there's no 3G, it connects first, then the VPN connection is triggered, and the connection is established - however, in the mean time Messaging has gone off to try to find email from my work servers on the Internet, and always fails obviously. If I Send/Receive again, it connects right away as the VPN connection is already established from the first attempt. Email is sent and recieved as you would expect.
My problem is Messaging doesn't wait long enough for the VPN connection to be established, and although it triggers it, it tried to collect email before it's finished connecting, then I have to try again.
Or connect the VPN manually, but this is many clicks and not so User Friendly for staff who aren't so WinMo savvy.
Is there a way to have Messaging wait long enough for all relevant connections to be established before trying to find the mail server??