Database Info

Crappy HTC P3600i problem - error syncronizing

Hi all,
I'm hoping someone here can help..
A few months ago i got this phone from 3 on a 24 month contract. Not a bad phone but i'm disappointed it is not working properly as i would have hoped.
I'm using pop3 and gmail (and HSDPA), and works fine most of the time, but certain days it will refuse to send email messages. The following error comes up:
The message(s) could not be sent. Check that you have network coverage and that your account information is correct. Then try again later.
Tried rebooting, turning off HSDPA switch, moving message into drafts, turning off data in comm manager etc.
It's highly frustrating and i'm to the point where i'd consider selling it. Is this just a gmail/pop3 problem, or something faulty with the phone? I just don't want to send it away for repair if it comes back the same after two months, as it's an intermittent problem that can't always be replicated.
I'd like to know if others are using gmail without a problem (i have i t running most of the day checking every 5 mins).
I've noticed at times the connection will have dropped also, or displays another error: Dialed: The answering modem has disconnected... can't connect.. or something similar.
The GPS also struggles to get a lock while data sessions are running (or at least takes ages).
Thanks in Advance.

bump..
This is a damn annoying problem.
I can't exactly walk into a three shop and replicate the problem 100% of the time, and don't want to send it off for a few months only to get it back the same.
Looks like i should sell it and get a Nokia N82 instead if i can't solve it...
thanks,

tmobile uk email issues

Ok 2 days ago I started to have a problems with email on my kaiser, it just displays error synchronizing and thats it, opera, ie, weather works fine on gprs, 3g and hsdpa but email simply doesnt work...
I've rechecked settings 10 times, soft reseted 10 times and nothing...
its runing l26 rom but I don't think it matters because it was working fine for a long time before and just suddenly stopped. the only thing that has changed that morning is that I tried Android on it but it shouldn't affect anything after soft reset, am i right?
any ideas?

in account set-up go to "advanced server settings" and make sure "network connection" is set to T-Mobile internet instead of "the internet".
any good?

no luck, one account was set as internet, other as tmobile internet and none worked, changed both to tmobile internet but still no joy...
strangest thing is that if i turn on wifi it works instantly, just over gprs... could tmobile restrict pop/smtp/imap traffic on my account? but on the other hand if that would be the case i think it would even try to connect and time out but now it just displays error instantly when i select send/receive....

have you tried changing settings to t-mob internet and then soft reset??
it sounds like the exact problem i had setting up my new diamond and that was the culprit.
does the "error syncronising" come up as soon as you send/recieve? or does it try to connect first?

yes, i have done soft reset after changing settings. error synchronising comes up as soon as i press send receive, and then second later popup baloon msg that cannot connect with these settings, please review settings and try again....
ultimately if i cannot get this to work before next week I'll slam new rom on it and see if it works...

all i can suggest is to delete accounts and start again?
Not to rub it in but ive just done a send/recieve on mine using t-mob internet and its working fine so at least you know its a handset problem!!

thanks for a little brain storming... i did add one new account from scratch before posting here and it hasn't solved the problem.
i think it must be a software glitch... i planned to update to a newer rom anyway so I'll just do it next week...

Gosh, Ihope it won't happen to me..

just a follow up to this problem, yesterday, for no apparent reason my emails started working again, I woke up in the morning, quick look at my mobile and hey presto! 17 unread emails... very bizzare... maybe tmobile had some networking issues locally but I'll never know...

Error when trying to connect to internet "The answering modem has disconnected"

Error when trying to connect to internet "The answering modem has disconnected"
Whenever I try to do anything that involves connecting to the internet I get the error message "The answering modem has disconnected. To check your connection settings and change them if needed, tap settings," and underneath that pops up the message, "There is a problem connecting to the GPRS service in your registered home network." It seems to have happened randomly, as I haven't done anything to my phone since flashing Da_G's clean rom a week and a half ago. I thought it might have been maybe just the network in my area, but everyone else gets 3g internet just fine. Any ideas would be appreciated, thanks.

disable the hidden proxy. Programs - tools - proxy

Didn't work. I even tried a hard reset and still the same thing.

Did you have your Internet connection working after flashing Da_G's ROM? If you did, and then suddenly without any warning (and without you changing settings) it stopped working, and you're sure that others that have the same provider as you have their Internet connection working, then it's possible that your provider screwed something up. In that case, you should give them a call.

Actually now that you mention it, I'm on an employee plan through Best Buy Mobile, and they're redoing the data plans and making them cheaper, so they may have taken the original one off for the time being and will hopefully put the new one back on soon? I'm hoping so anyway. Thanks guys.

Did you try to turn flight mode on and off?
The few times I had this message doing that resolved the problem.

"Cannot Connect" when I'm not trying to

Okay, no idea what's going on with my phone here. Whenever I connect to the internet through any application, HTC weather, Opera, streaming radio, not a problem. It connects without issue. However, sometimes I get this message on my screen: http://www.flickr.com/photos/clewis4u91/3737272578/
I have no idea why this comes up. I have no problems connecting! I have automatic weather updates off, Windows Update set to manually check (however it stopped working a month ago anyways), QuickGPS isn't set to automatic either, as well as my email. Something is trying to connect at some point, but isn't able to.
Normally it wouldn't be a big deal for me, however here's why it's bothering me. This has happened TWICE so far in the past week, disconnecting phone calls. This seems to be happening randomly. I was on a phone call, and I didn't hear anyone talking so I looked at the screen, and that message was displayed. The next day, the same thing happened while on a phone call, to a completely different phone number. Soft reset does not solve the issue.
I have done absolutely no changes to my device or it's settings. I can connect to the internet whenever I want, so the connection settings have to be okay? Doing a quick Google search basically showed me that the people getting the same error, were unable to connect altogether, which is not the case for me. I would greatly appreciate any help you can offer. Thanks.

Sorry, I left out some phone information. I'm running on a Bell (CDMA) HTC Touch Diamond on Windows Mobile Professional 6.1 using stock ROM.

Verizon Users Getting Stuck in 1X --- PLEASE READ!

Verizon Users Getting Stuck in 1X --- PLEASE READ!
For those of you who have the plaguing problem of your data connection dropping to 1X, I'm trying to spearhead this issue with Verizon and need your help.
Everytime I open a ticket, it get's closed stating that it's a signal issue with a specific location. We all know that this is not the case. I finally have got ahold of a Tech supervisor who gave me all of his contact information so that we could ALL direct our issue to him. He would then get it elevated through the proper channels and then hopfully they can find a fix. It's my hope that we can all email or call him and explain our issue. He was very nice to work with on the phone and said he is dedicated to getting the problem resolved. I think he's looking at this from a global look rather than an isolated one like every other tech I've spoken to.
Here is his contact information:
Kevin Drakeford
[email protected]
843-566-8600 EXT 1789
Charleston, SC Call Center
Please email or call him with your information and make sure to inform him all of the steps that you've tried that have been unsuccessful (new phone, hard reset, etc etc).
I will try and follow up with him later in the week. Msg here if you contacted him. Hopefully we can get this fixed and be left with just an awesome working phone!

I emailed the guy, it happened once a week when I was on the VZN rom.

dezoris, what rom are you using now? does it not get stuck in 1x?
just curious...
I had this problem on stock VZN ROM and still have it on MightyMike ROM...

Sent Kevin a message
I sent him one!
I haven't had my phone 2 months & this is pissing me off!
I have also had a complete loss of data connection period! Grrrrr
After doing the *228 & option 2 to sync with tower. Got WORSE!
gbruyn said:
Verizon Users Getting Stuck in 1X --- PLEASE READ!
For those of you who have the plaguing problem of your data connection dropping to 1X, I'm trying to spearhead this issue with Verizon and need your help.
Everytime I open a ticket, it get's closed stating that it's a signal issue with a specific location. We all know that this is not the case. I finally have got ahold of a Tech supervisor who gave me all of his contact information so that we could ALL direct our issue to him. He would then get it elevated through the proper channels and then hopfully they can find a fix. It's my hope that we can all email or call him and explain our issue. He was very nice to work with on the phone and said he is dedicated to getting the problem resolved. I think he's looking at this from a global look rather than an isolated one like every other tech I've spoken to.
Here is his contact information:
Kevin Drakeford
[email protected]
843-566-8600 EXT 1789
Charleston, SC Call Center
Please email or call him with your information and make sure to inform him all of the steps that you've tried that have been unsuccessful (new phone, hard reset, etc etc).
I will try and follow up with him later in the week. Msg here if you contacted him. Hopefully we can get this fixed and be left with just an awesome working phone!
Click to expand...
Click to collapse

I haven't had any problems like that with my Verizon Touch Pro 2, that goes for the stock Verizon ROM and the MightyMike one I'm currently using.

This has happened to me a couple of times. It is VERY annoying. and i KNOW it's not a signal issue. What kind of "debugging" should i do before i email the vzw manager guy? I don't want to send an email without doing a little debugging work. That way i seem like i know what i'm talking about.
PS. i agree, this is probably not an isolated issue.

I work at a large international airport in a metro area. It goes without saying there is a ton of cell capacity in the area.
Yet I continually drop to 1X when on a data connection. I always thought this was just "one of those things" or something to be expected. You are saying it is not but a bug in the product/ software / rom, etc?

Happens to be about once every other day. And I just soft reset and it goes back to normal.... Sucks I know.

Just stumbled on this thread and thought I would comment -- my TP2 is actually on Sprint and not VZW, but I've seen this problem fairly frequently even going back to my old Mogul/Titan, so it seems to be a legacy CDMA issue. I think there are two kinds of problems, though, so I am curious to know more about what people are experiencing.
First, as you know, incoming calls or SMS must drop the phone from EVDO to 1X -- this isn't usually a problem because it should snap right back to EVDO after the 1X packets are done. However, I have seen many occasions where it "sticks" on 1X *as long as the phone is still trying to transfer data* -- such as Exchange push or streaming Internet radio. If the phone keeps trying to access the data connection, it will stay in 1X indefinitely most of the time. If the data connection goes dormant for more than about 20 seconds, it seems to finally revert back to EVDO.
The other circumstance is where it seems to just drop to 1X and stay there, and not even cycling the radio on/off seems to make a difference -- you have to soft reset.
I guess what I am wanting to drill into is how many instances are of the first time and how many are of the second. It did take me a while to realize, for example, that if I got an SMS while listening to streaming radio, the data connection was going to drop to 1X and stay there until I closed the streaming radio app. Similarly, I often get as many as 2-3 emails a minute during peak times of the day (I know, my company needs to take some valium), so the constant Exchange syncs never give the data connection a long enough "break" to get back up to EVDO. The main point is, the first type of problem is more or less a CDMA protocol issue that we're probably stuck with, while the second type seems to be a definite bug with either the radio or the OS.

I notice the issue too, but worse it will go into and endless loop of popups letting me know of the situation and the only way to make them go away is to soft reset. Dismissing the popup just makes it come back again over and over. Calling this a legacy CDMA issue is bull as none of my other phones or Blackberries, even my piece of junk Storm have ever done this. Windows mobile needs to give us a decent radio to fix this. The only Verizon EVDO capable Winmobile device I have had that did not have this problem was the XV6700 so this has to be something to do with more recent devices. It has happened on HTC and Samsung devices, so it can't be manufacturer specific. It is the primary reason I moved most of my lines over to Blackberry. I got my wife one of those new Android phones, 1st the HTC one and when she decided she wanted a keyboard, the Moto one and neither one does this.

1x stuck
Same issues as everyone else here to.
i have found when i go to start/settings/connections and launch the comm manager, do do anything just launch it it corrects the issue.
thats strange but it has worked everytime for me.

Everyone whose having this issue on Verizon. Please please please email Kevin on post #1. Having one person as the sole contact on this issue WILL help get it worked out through Verizon. Kevin was very helpful and is a Tech Support Supervisor. Thanks!

Ok verified work around that works for me I'm on day 4 and im still on a EVDO connection.
1. Com manager
2. Press 3G connection and set your network type to auto.
3. dont press ok.
4. Press the X in the top right corner.
5. Soft reset.
So far this method has "fixed" my issue as of 4 days ago. Previously I would go 1 or 2 days before seeing the issue again.

jbruce75 said:
Ok verified work around that works for me I'm on day 4 and im still on a EVDO connection.
1. Com manager
2. Press 3G connection and set your network type to auto.
3. dont press ok.
4. Press the X in the top right corner.
5. Soft reset.
So far this method has "fixed" my issue as of 4 days ago. Previously I would go 1 or 2 days before seeing the issue again.
Click to expand...
Click to collapse
I can't seem to find "3g Connection" as an option or setting under the com mananger. Am I looking in the wrong place? Which OS/ROM are you running?
I am on stock Verizon WinMo 6.1. Thanks for any help.

Sorry your right. Im running the CDMA energy rom. Yours should be stated as Data connection.
You should really consider upgrading your rom. I held out for a long time and just gave in.

I'm actually on verizon with tp2, Verizon is well aware of this issue(as far as i;m concerned). When I put on a custom rom, it showed up, however I needed to put back the default rom from verizon it went away. I put the energy rom back on and it's back. If verizon knows how to ship phones with that annoyance turned off can't we get a fix for the popups?
That pop up is most annoying!
Techitrucker said:
I notice the issue too, but worse it will go into and endless loop of popups letting me know of the situation and the only way to make them go away is to soft reset. Dismissing the popup just makes it come back again over and over. Calling this a legacy CDMA issue is bull as none of my other phones or Blackberries, even my piece of junk Storm have ever done this. Windows mobile needs to give us a decent radio to fix this. The only Verizon EVDO capable Winmobile device I have had that did not have this problem was the XV6700 so this has to be something to do with more recent devices. It has happened on HTC and Samsung devices, so it can't be manufacturer specific. It is the primary reason I moved most of my lines over to Blackberry. I got my wife one of those new Android phones, 1st the HTC one and when she decided she wanted a keyboard, the Moto one and neither one does this.
Click to expand...
Click to collapse

Posible fix for stuck in 1x!
I'm going to go out on a limb here.
I posted in a coupl eother places and got no response on this which was original phone settings before I flashed
Same normal Phone settings for #777
BUT, the other read as follows:
VZWEmbedded
Log on: emsgsm.vzw3g.com
Pass: vzw (I tried our regular password & it worked)
In networking don't select on setup ie just your #777, set it to auto.
Here's my point:
No longer receiving multiple popups for: your device is registering on a voice line
More bars Show up now
Stay in 3g longer and now the phone calls up 3g for when data needs processing and data connection goes live as it should at this point.
Was using engery rom's nov 9 stable, worked with this switch
Now using Energys 6.5.3 28002 rom & working even better.
Running the same radio that came with phone version 1.88.
While i will drop periodically to 1x it does recover on it's own and isn't staying stuck.
Don't want to even look at 1x, update weather lol it works. So I am not to sure it's a hardware issue per say (maybe both who knows) since I have gotten rid of my popups. I'm not a programmer but sounds like a programming issue since it needs the 2nd set of connection strings.
What won't fix the issue is if you are in a bad area with very poor reception. I'm in the middle of a oak grove forest at the bottom of a hill and this is working for me.
Make sure you keep the 3g push in setting on and set to auto
Give ity a try!
Any thoughts on this?
oK AFTER much confusion on ppcgeeks, I need to calrify a few things.
This is a 2nd connection that you need to add.
The GSM is data, normally phone operates in cdma but it is making use of the gsm when over seas for email. It also uses gsm locally for data.
Since adding the 2nd connection all popups are gone. data connections are better on new rom then on stock rom.
If you've made use of JMZ Provisioing you already have the 1st connection under My ISP. Just add the 2nd as noted above and under select network make sure it is set to auto. This allows verizon to switch as needed.

This has been happening to me for about the past 2 weeks. I just e-mailed Kevin. I plan to take it to our on campus Verizon store next week.
I am running a stock ROM with SPB Powershell 3.5 on top of it. EVDO comes can goes. Usually once I try to use an app that requires data (Pocketwit, Opera or even ActiveSync) it drops me to 1X and never connects. I have also gotten several PPP (error code 11) errors. Before this time, the phone had been rock solid with EVDO.
Now my ActiveSync wont even work when I am at home. It only works at work due to being plugged in via USB.
Hope Kevin can help us get to the bottom of it.

I was stuck in 1X for the last few days. My problem was resolved by dialing *228 and pressing '1' to program.