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I was cheated by eBay seller. Need to unlock Motorola Backflip. Read it please.

Hello there! I live in Argentina I bought a Motorola ATT supposelly "unlocked" by eBay. When the cellphone arrived home and I tried with an Argentina SIM card the phone was locked to ATT.
So I tried to buy an unlock code by eBay but code was not found.
Please can you help me? The imei is: 356693031939442
Really I need your help, it took me month to get the money to buy the phone and now I cant use it.
Thanks in advance!

A
mercadocel said:
Hello there! I live in Argentina I bought a Motorola ATT supposelly "unlocked" by eBay. When the cellphone arrived home and I tried with an Argentina SIM card the phone was locked to ATT.
So I tried to buy an unlock code by eBay but code was not found.
Please can you help me? The imei is: 356693031939442
Really I need your help, it took me month to get the money to buy the phone and now I cant use it.
Thanks in advance!
Click to expand...
Click to collapse
I don't ebay. But couldn't you go through them to get your money back for false advertisment. Anways, good luck and i hope you get it unlocked.
Sent from my Eris using XDA App

I don't know how things work in Argentina, but I know here in the states, if you've been with your carrier long enough you can request an unlock code from them at no charge.

mercadocel said:
Hello there! I live in Argentina I bought a Motorola ATT supposelly "unlocked" by eBay. When the cellphone arrived home and I tried with an Argentina SIM card the phone was locked to ATT.
So I tried to buy an unlock code by eBay but code was not found.
Please can you help me? The imei is: 356693031939442
Really I need your help, it took me month to get the money to buy the phone and now I cant use it.
Thanks in advance!
Click to expand...
Click to collapse
Erisftw is right you should open a Dispute via PAPAL for False Advertising you will be able to get your money back as this is Frowned upon very strongly in ebay,unless you are of course happy with the phone

lufc said:
Erisftw is right you should open a Dispute via PAPAL for False Advertising you will be able to get your money back as this is Frowned upon very strongly in ebay,unless you are of course happy with the phone
Click to expand...
Click to collapse
^^ Exactly what this guy said. CONTACT EBAY RIGHT AWAY!
CALL THEM ON THE PHONE. Say, "Item not as described". Tell them you want to escalate it to a claim. They will tell you to ship the item back and give them a tracking number, also get delivery confirmation. You will get your money back as soon as eBay gets delivery confirmation from the postal service.
Experience: Returned a touch screen acer laptop with dead zone in the touch screen when it was claimed to be 100% working
AND WHEN YOU GET YOUR MONEY BACK... I have 2 Motorola backflips... I bought one unlocked, used it on T-Mobile for 2 days, and then saw AT&T was offering free backflips with new service. So now I'm on AT&T with a free Backflip, but I do have an unlocked Backflip sitting here as well. I'll sell it to you for $280 + shipping, via eBay. I bought it for $290 about 3 weeks ago. You should also use "Bing Cashback" to get 8% cash back on the "Buy it Now". PM me if you're interested.
The Backflip is the hottest phone ever.. Lol. Good choice.

lol i dont know about the backflip being "the hottest phone ever" but i guess to each their own right

If you bought something on eBay but didn't receive it or you received something that's significantly not as described, PayPal Buyer Protection can help.
PayPal Buyer Protection covers eligible transactions for the full purchase price plus original shipping charges. Some purchases -- like vehicles in the Motors category, capital equipment in the Business & Industrial category, and Real Estate -- aren't eligible for PayPal Buyer Protection.
To qualify for PayPal Buyer Protection:
Use PayPal to buy an eligible item on eBay.
Pay for the item with one payment. Items purchased with multiple payments aren't eligible.
Send your payment by clicking the Pay For It button on the eBay invoice or by clicking the Pay Now button on the eBay item page.
Let the seller know there's a problem with the transaction by opening a dispute in the Resolution Center within 45 days of making your payment. Then, escalate the dispute to a claim within 20 days of the date you opened the dispute.
Keep your PayPal account in good standing.
Find out more about PayPal Buyer Protection in our PayPal User Agreement.
You can report your problem in the PayPal Resolution Center or the eBay Resolution Center. Either way, you’ll receive the same coverage.
To find out how to report a problem on eBay, go to eBay and click "Resolution Center" at the bottom of any page.

The fastest way
I am not going to add anything useful to the conversation. BUT....
While the Paypal dispute resolution center is a great thing. I think the fastest and easiest way to go about this is to get a freaking code. He has the phone there, there's no need to reship wait and buy another and so on. That is if he can get a code... That was the question.

Open a dispute, or spend $2.15, its not that expensive
http://cgi.ebay.com/UNLOCK-Code-4-A...tem&pt=LH_DefaultDomain_2&hash=item23086e6c8f

All you guys fail with your comments
I say he should ask him for the $3 to get a unlock code. He will probably say yes to avoid shipping costs of sending it back and the hassle of dealing with a return.

ebay
Hi,
I bought several times in Ebay from Argentina, I opened a dispute once and got my money back, but maybe, in this case, it's better to just unlock the phone in your hands.
Anyway, I'm willing to buy a phone, mainly for internet and email while traveling in Argentina. I want to buy an AT&T blackberry or similar. I know this unlocked phones do work for sms and calling, but I don't know if they work for Email and Internet or 3G: did you unlock your phone? does it work for Internet and Email?
Thanks

[Q] Has anyone purchased anything from htcdirect.co.uk?

As above has anyone purchased anything from htcdirect.co.uk?
Just I notice they don't have any contact information apart from online messaging.
No phone number, No address, No company VAT reg nothing.
I would be cautious with websites like that.

i had purchased a screen protector from them and received my goods in excellent condition!
however if you don't feel comfortable using them then go to other retailers

Hmm, I checked who owns the domain and it doesnt seem to be a company but a person:
Whois query for htcdirect.co.uk...
Results returned from whois.nic.uk:
Domain name:
htcdirect.co.uk
Registrant:
Paresh Chauhan
Registrant type:
UK Individual
Registrant's address:
1, Leas Gardens
Westcliff on Sea
Westcliff on Sea
SS0 8JL
United Kingdom
Registrar:
123connect Limited [Tag = 123CONNECT]
URL: http://www.123connect.co.uk
Relevant dates:
Registered on: 17-Apr-2007
Renewal date: 17-Apr-2011
Last updated: 08-Jun-2009
Registration status:
Registered until renewal date.
Name servers:
ns1.terrassl.net
ns2.terrassl.net

Thought so, thats actually worst than buying from an individual seller on somewhere like amazon or play as this one has no contactable phone number, address, and no VAT reg.
Definitely stick to reputable retailers.

ToneyEricsson said:
As above has anyone purchased anything from htcdirect.co.uk?
Just I notice they don't have any contact information apart from online messaging.
No phone number, No address, No company VAT reg nothing.
I would be cautious with websites like that.
Click to expand...
Click to collapse
Please don't purchase from this website. I've purchase an Otterbox case for my phone when I was being told the item was posted out on 7th Jan. Up to today 18th Jan, I have yet to receive my item. Really regret purchasing from them

@jlws90
I would contact your bank to let them know and get your credit card number cancelled and issued with a new one so that person doesn't have it.
I thought it looked dodgy, no VAT reg showing that would be one to inform HM customs about with the information about the person as shown above as not being vat registered is obviously highly illegal as well and they will do him for it.
Good retailers I can recommend in the UK are such as the obvious play.com and amazon.co.uk and mobile specific being mobilefun.co.uk and expansys.co.uk which you will never have any problems with, best to stick with them.

Not being VAT registered is not illegal. You only need to be, if you turn over £70,000 a year.

Yeah your right a site like that wont be turning over much and hopefully not turning anyone over.
You would expect a decent reputable retailer to have all the basic contact and address info up already and not use use messaging as the only means of communication.

ToneyEricsson said:
@jlws90
I would contact your bank to let them know and get your credit card number cancelled and issued with a new one so that person doesn't have it.
I thought it looked dodgy, no VAT reg showing that would be one to inform HM customs about with the information about the person as shown above as not being vat registered is obviously highly illegal as well and they will do him for it.
Good retailers I can recommend in the UK are such as the obvious play.com and amazon.co.uk and mobile specific being mobilefun.co.uk and expansys.co.uk which you will never have any problems with, best to stick with them.
Click to expand...
Click to collapse
But I purchase it using my debit card instead. Didn't really want to give out my credit card details.

With so many trusted sites - I would not risk it.

llcooljazz said:
With so many trusted sites - I would not risk it.
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Click to collapse
Htcdirect are fine. They also have a shop in London called inkino.co.uk I purchased my old Htc hd from them with no issues.
Sent from my Desire HD using Tapatalk

[Q] Bought a Nexus 5 ..... phone blacklisted 2 weeks later.

So I bought a Nexus 5 from someone in person, they gave me the receipt for it and the box un-opened. 2 weeks late the phone was put on a Blocklist (lost/stolen). It is a nexus 5 so it can be activated on all carriers. The phone was from Koodo and I am on Rogers. What are my options here? I can't get a hold of the guy that sold it to me, but I have his phone # and first name. And the receipt of course. Are there potential reasons this phone would be put on a lost/stolen list? Is this some sort of method created by the seller to get his phone back and with no payment proof (I paid cash). The phone worked for 2 weeks before being 'blacklisted'. So something is up.
I did not steal the phone, I made sure it worked before I bought it. It was brand new unopened. I met the man in person at a public place. I just want my damn phone to work! I believe that if I call Koodo they will assume I stole it and ....do something about it?
What are my options here?
Thanks.

Call the network and produce the receipt
-----------------------
Sent via tapatalk.
I do NOT reply to support queries over PM. Please keep support queries to the Q&A section, so that others may benefit

RJ287 said:
So I bought a Nexus 5 from someone in person, they gave me the receipt for it and the box un-opened. 2 weeks late the phone was put on a Blocklist (lost/stolen). It is a nexus 5 so it can be activated on all carriers. The phone was from Koodo and I am on Rogers. What are my options here? I can't get a hold of the guy that sold it to me, but I have his phone # and first name. And the receipt of course. Are there potential reasons this phone would be put on a lost/stolen list? Is this some sort of method created by the seller to get his phone back and with no payment proof (I paid cash). The phone worked for 2 weeks before being 'blacklisted'. So something is up.
I did not steal the phone, I made sure it worked before I bought it. It was brand new unopened. I met the man in person at a public place. I just want my damn phone to work! I believe that if I call Koodo they will assume I stole it and ....do something about it?
What are my options here?
Thanks.
Click to expand...
Click to collapse
Blacklist means stolen and you're hosed. Up to you if you confront seller and I doubt you'll get police to assist since technically you possess stolen property. Call and ask if you surrender device to them would they help recover from thief.
Sent from my Nexus 5 using Tapatalk

and wardwst
Yeah I'd call up and somehow send them the receipt.

g01851 said:
Yeah I'd call up and somehow send them the receipt.
Click to expand...
Click to collapse
Why would he supply me with the receipt, and why would it only get disconnected 2 weeks later.
This is frustrating, i'm pretty sure he blocked my # too so I get busy signal when I try calling him.
If anyone wants to get their feet wet and help me a bit with this please, please respond.

RJ287 said:
Why would he supply me with the receipt, and why would it only get disconnected 2 weeks later.
This is frustrating, i'm pretty sure he blocked my # too so I get busy signal when I try calling him.
If anyone wants to get their feet wet and help me a bit with this please, please respond.
Click to expand...
Click to collapse
Check PM's.
Sent from my Nexus 5 using Tapatalk

Sounds like you bought a hot phone. Why else would it be blacklisted? Something tells me you bought it out of someone's trunk for some ridiculously low price, so what do you expect? You're in possession of stolen property. If something seems too good to be true, it usually is. Since it was brand new, and they had a receipt, it was probably stolen from a retailer, so they probably won't bother looking for it. I mean if they were looking for it, the police probably would have knocked on your door already, it's easy enough to track a smartphone, and besides it's not like stores and the police don't have better things to do than to track every piece of merchandise ever stolen, they'll just write it off as shrinkage. Live and learn.

I work for Rogers and the best thing i suggest is to call koodo and explain the situation. Show them the receipt and they will probably work something out with you. They can call there help desk and remove the phone from there blacklist. Most likely they will just write off the phone. You may need to pay a fee to get it removed from the blacklist though. Next time order from the play store.

bradellis51 said:
I work for Rogers and the best thing i suggest is to call koodo and explain the situation. Show them the receipt and they will probably work something out with you. They can call there help desk and remove the phone from there blacklist. Most likely they will just write off the phone. You may need to pay a fee to get it removed from the blacklist though. Next time order from the play store.
Click to expand...
Click to collapse
Or from Ebay/Swappa. never buy a phone in person

BirchBarlow said:
Since it was brand new, and they had a receipt, it was probably stolen from a retailer,
Click to expand...
Click to collapse
Umm.....typically retailers don't give receipts when you steal something. The presence of a receipt would indicate it was stolen from someone who purchased it.

marleyfan61 said:
Umm.....typically retailers don't give receipts when you steal something. The presence of a receipt would indicate it was stolen from someone who purchased it.
Click to expand...
Click to collapse
This is 100000% correct lol

bradellis51 said:
This is 100000% correct lol
Click to expand...
Click to collapse
unless if the receipt doesn't show the serial/IMEI, the guy bought one, stole one, gave you the stolen one with legit receipt
i know some electronic retailers put the serial number on receipt, dunno about koodo

paperWastage said:
unless if the receipt doesn't show the serial/IMEI, the guy bought one, stole one, gave you the stolen one with legit receipt
i know some electronic retailers put the serial number on receipt, dunno about koodo
Click to expand...
Click to collapse
Yeah this fellow should probably check the receipt to see if the IMEI is on there and if it is that it actually matches the IMEI on the phone and the box.

paperWastage said:
unless if the receipt doesn't show the serial/IMEI, the guy bought one, stole one, gave you the stolen one with legit receipt
i know some electronic retailers put the serial number on receipt, dunno about koodo
Click to expand...
Click to collapse
This sounds like a likely scenario...the seller posted on CL early in Dec for an Nexus 5 or LG G2 wanted...several days later he posted a BNIB Nexus 5 with receipt, which OP purchased. Seller is still active on CL with other phone offers.

wideasleep1 said:
This sounds like a likely scenario...the seller posted on CL early in Dec for an Nexus 5 or LG G2 wanted...several days later he posted a BNIB Nexus 5 with receipt, which OP purchased. Seller is still active on CL with other phone offers.
Click to expand...
Click to collapse
For everyone's info: the IMEI on the Phone matches the EMS on the receipt, it was purchased from a Future Shop. EMS and IMEI are the same thing I believe.
There is an 8 digit number written in pen on the back of the receipt as well. This could mean anything I guess.

markdapimp said:
Or from Ebay/Swappa. never buy a phone in person
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Click to collapse
see me i would never buy a phone from ebay/swappa.. cant someone just say the esn is good or give u a good esn then send a diff phone?? i rather meet in person.. i have got like 3 nice phones from CL.. then i have a chance to look the phone over and check the esn for my self.. i have sprint so i 3 times i got phones from CL i meet the person IN the sprint store to make sure the esn is ligit.. o wait one time i didnt go inthe store but i called to check it.. in person.. i dont trust people dont think i would ever buy a used phone from the internet.. sent in the mail anyways

marleyfan61 said:
Umm.....typically retailers don't give receipts when you steal something. The presence of a receipt would indicate it was stolen from someone who purchased it.
Click to expand...
Click to collapse
bradellis51 said:
This is 100000% correct lol
Click to expand...
Click to collapse
Right, because we all know that insider thieves with access to the store's cash registers could NEVER falsify a receipt

RJ287 said:
For everyone's info: the IMEI on the Phone matches the EMS on the receipt, it was purchased from a Future Shop. EMS and IMEI are the same thing I believe.
There is an 8 digit number written in pen on the back of the receipt as well. This could mean anything I guess.
Click to expand...
Click to collapse
Heh, I was just about to correct my post. I didn't know what an EMS was...sorry.
---------- Post added at 08:27 PM ---------- Previous post was at 08:25 PM ----------
P.Mobile said:
see me i would never buy a phone from ebay/swappa.. cant someone just say the esn is good or give u a good esn then send a diff phone?? i rather meet in person.. i have got like 3 nice phones from CL.. then i have a chance to look the phone over and check the esn for my self.. i have sprint so i 3 times i got phones from CL i meet the person IN the sprint store to make sure the esn is ligit.. o wait one time i didnt go inthe store but i called to check it.. in person.. i dont trust people dont think i would ever buy a used phone from the internet.. sent in the mail anyways
Click to expand...
Click to collapse
Swappa clears the serial before sale, and buyer has some recourse if sale if falsified or otherwise not as described.

wideasleep1 said:
Heh, I was just about to correct my post. I didn't know what an EMS was...sorry.
---------- Post added at 08:27 PM ---------- Previous post was at 08:25 PM ----------
Swappa clears the serial before sale, and buyer has some recourse if sale if falsified or otherwise not as described.
Click to expand...
Click to collapse
yea but cant they still send a diff phone if they wanted to be shady.. swappa's not there when they send it rite?

P.Mobile said:
yea but cant they still send a diff phone if they wanted to be shady.. swappa's not there when they send it rite?
Click to expand...
Click to collapse
Correct. But you can get your money back...
http://swappa.com/risks

[Q] Sim Unlock O2 G4GB LUMIA 1020

Hi there ! Bought one of these phones from ebay.co.uk and wanted to unlock it before it arrives by IMEI. A friend told me that the O2 ones already come sim unlocked... is this true?
Many thanks!!!

jopa7 said:
Hi there ! Bought one of these phones from ebay.co.uk and wanted to unlock it before it arrives by IMEI. A friend told me that the O2 ones already come sim unlocked... is this true?
Many thanks!!!
Click to expand...
Click to collapse
That's not true, they are locked to O2 network. Fill in a form here: https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset Unlocking Form and wait. It took them one day to supply me with an unlock code.

Thank you very much. Already received it and, as you told, it's locked. I'm not living in UK and bought the phone on ebay to use overseas. The link you provided it's for 02 contract customers, no? Do you know any reliable unlock code provider? Cheers
Sent from my SM-N9005 using xda app-developers app

Well, most likely the person who sold you the phone is an O2 contract customer. You could ask that person to request an unlock code for you as it would be free of charge. Another option is to get O2 Pay & Go sim card and doing it yourself. See this: http://service.o2.co.uk/IQ/SRVS/CGI...ef(User):str(Mobile),CASE=ref(unlockmymobile) which might be tricky if you're not in the UK I don't know of any reliable unlock sites, but they usually charge a fortune for this.

This thread describes the situation I was in, in case anyone stumbles on it later.
I tried via the O2 online chat to get the phone unlocked. They said that I could not unlock it because they could only supply an unlock code if the phone had been used for 12 months on O2 and their records showed that this particular phone had only been used for three months. So, it looked like I would have to get a UK O2 SIM and use it for nine months. That is not easy if you live in Australia. However there is a site called Travelgear that sells O2 SIMs and lets you charge them up with 20 pounds of credit. So, I did that, and installed the SIM with a view to seeing out the 9 months, perhaps sending a text every so often and topping up each month. After installing the SIM I received a text from O2 saying I had 100MB of data to use. In trying to work out the status of the phone account I pressed an O2 shortcut on the front screen which opened up an app which when I pressed on the "My O2" button, opened up the web browser, which would not let me log into any information. Then, I thought I would ask O2 again to unlock via their online support form. Unsurprisingly, they responded that they could not but surprisingly, they said that the reason was that I did not have the necessary 15 pounds of credit. I queried that because I thought I should have 20 pounds. Ha ha! While it is 100MB, it is 6 pounds per MB if you are roaming in Australia! The brief attempt to check my account status had wiped out my credit. Gosh how I laughed.
Anyway, in parallel with all of this I tried an unlocking site called gsmliberty. They said they would need to go to a "second level database" at an additional charge and I said no thanks I will have a refund, which they promptly gave without fuss. Then I tried CellUnlockerPro. First time, they said the servers were down, which I thought was just an excuse for not being able to get the unlock code as gsmliberty had not been able to, so I asked for a refund and they too gave it to me promptly. About a week later CellUnlockerPro emailed to say the server was up so I thought nothing to be lost and gave it a shot. I put in the wrong IMEI but again CellUnlockerPro gave me a refund because I spotted the mistake early. I tried again and lo! they gave me an unlock code which worked.
So, moral of this sad story seems to be that if you are in Australia, do not waste money trying to get the free unlock out of O2, just spend the 30 USD that CellUnlockerPro charges.

Returning for refund via Digital River (HTC UK)

So I bought a Sapphire Blue 128/6GB Dual Sim U11 and discovered it does not have Wifi Calling and Voice Over LTE for the EE network in the UK.
I only bought this phone just before Christmas day and trying to get a response from HTC is like trying to get blood out of a stone.
I tried through the support pages on HTC UK and got no response, then tried through the Digital River page to contact HTC.
Eventually get a response and they want me to post the phone to Janki, ul. Falencka 1B, Raszyn, 05-090, Poland
Is this correct?
I then received a separate ticket with a sheet to attach to the order, I opened the PDF and it's for a repair! I don't want the device repaired as it is working perfectly fine, just not adequate for my needs and want to return it for a refund.
Tempted to stick the thing on eBay and cut my losses if this is how incompetent HTC are at customer service.

Digitalriver seems to be a software delivery company. Do not send it to them unless you bought it from them.
The problem isn't the phone. It is the carrier. EE only allow branded phones to use their facilities on pay monthly contracts. WiFi calling isn't available on ee payg.
As the phone isn't faulty you're not entitled to a refund. If the phone is capable of wifi calling in the advertising but you can't find *excluding ee* then it isn't sold as advertised under the Trade Descriptions Act. The seller would have to either make it work or refund you.
If you bought it from HTC directly then you'll have to contact them. You can contact HTC via their .com website and choose the support section, live chat. This is best at around 7pm UK time as this works out around 2pm Eastern USA, 9am Western. I spoke to them myself yesterday at that time for a question I had.
You could ask EE if there is any way that they can manually provision the phone to use wifi calling..

shivadow said:
Digitalriver seems to be a software delivery company. Do not send it to them unless you bought it from them.
The problem isn't the phone. It is the carrier. EE only allow branded phones to use their facilities on pay monthly contracts. WiFi calling isn't available on ee payg.
As the phone isn't faulty you're not entitled to a refund. If the phone is capable of wifi calling in the advertising but you can't find *excluding ee* then it isn't sold as advertised under the Trade Descriptions Act. The seller would have to either make it work or refund you.
If you bought it from HTC directly then you'll have to contact them. You can contact HTC via their .com website and choose the support section, live chat. This is best at around 7pm UK time as this works out around 2pm Eastern USA, 9am Western. I spoke to them myself yesterday at that time for a question I had.
You could ask EE if there is any way that they can manually provision the phone to use wifi calling..
Click to expand...
Click to collapse
1. VoLTE and Wi-Fi calling works fine on the U11 on stock unbranded firmware. The reason it isn't there on the dual sim model is simply because EE carrier settings seem to be amiss on dual sim firmware. Wouldn't surprise me if op flashed custom ROMs that support dual sim firmware and managed to get both working.
2. You have 14 days to return any product or cancel any contract for ANY reason apart from personalised products or earphones
Op, contact them again via live chat between 9am-6pm or phone them 0203 684 5000 and talk to them directly

Galactus said:
1. VoLTE and Wi-Fi calling works fine on the U11 on stock unbranded firmware. The reason it isn't there on the dual sim model is simply because EE carrier settings seem to be amiss on dual sim firmware. Wouldn't surprise me if op flashed custom ROMs that support dual sim firmware and managed to get both working.
2. You have 14 days to return any product or cancel any contract for ANY reason apart from personalised products or earphones
Op, contact them again via live chat between 9am-6pm or phone them 0203 684 5000 and talk to them directly
Click to expand...
Click to collapse
14 days only if it is faulty, not as described, not satisfactory or not fit for purpose and you must tell them in writing within 14 days but is not a given as it purely up to the "retailers" refund policy.
Please give correct information as you are another who doesn't know the law.
Here is a link that will break it down to layman's so you can understand it in future: https://www.money.co.uk/guides/your-refund-rights-explained.htm
Also the 30 day contract cooling off period doesn't apply as he didn't get it on contract from ee or htc. He bought the device direct and loaded his own sim.
Thanks.

shivadow said:
14 days only if it is faulty, not as described, not satisfactory or not fit for purpose and you must tell them in writing within 14 days but is not a given as it purely up to the "retailers" refund policy.
Please give correct information as you are another who doesn't know the law.
Here is a link that will break it down to layman's so you can understand it in future: https://www.money.co.uk/guides/your-refund-rights-explained.htm
Also the 30 day contract cooling off period doesn't apply as he didn't get it on contract from ee or htc. He bought the device direct and loaded his own sim.
Thanks.
Click to expand...
Click to collapse
What are you talking about.
Firstly, your own link states
When you buy goods online, over the phone or by post you have 14 days' grace after receiving your order (or signing up to a service) to change your mind and cancel, and this can be for any reason.
You will be protected by the Consumer Rights Act 2015, which apply if you buy something away from the seller's premises, such as at home or at work.
Click to expand...
Click to collapse
Secondly, I have returned many products purchased online within 14 days with zero hassle from everyone apart from very.co.uk who crumbled too once I mentioned the distance selling regulations.
It would seem you are the one who doesn't know UK law lol
Let me also add my own source
Online, mail and phone order sales
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. Sales of this kind are known as ‘distance selling’.
You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you.
You must refund the customer within 14 days of receiving the goods back. They don’t have to provide a reason.
Click to expand...
Click to collapse
https://www.gov.uk/accepting-returns-and-giving-refunds
Op, you're dangerously close to being outside of the 14 day window.

Let me explain myself a little better, I was in a bit of a rush when I wrote the original message. I already own a Black U11 4GB UK model and wished I bought the Sapphire Blue when I saw one in the flesh, decided to for a small upgrade hence the 128GB, 6GB memory and dual sim. My Black 4GB model is still within the extended return window from Amazon as I bought it in December.
After reading around about a lot of hassle trying to get a refund from HTC directly I may just stick with the Blue 128GB phone as I don't want to be chasing a refund for months on end, I can still send back my 4GB black model to Amazon. Plus I'm pretty much past the 14 day window seeing as HTC took so long to respond to me.
My 4GB Black model is unbranded and HTC_001 and supports Wifi Calling and Voice Over LTE as it popped up when I put my EE sim in.
I guess I could always root the dual sim model if I really wanted the network features, I've not had Wifi Calling before so that's not so much an issue but I had Voice Over LTE on my HTC One M9, it's a feature I would miss but it's not the end of the world.
Has there been anyone that has managed to Wifi Calling + Voice Over LTE working after rooting the phone, what firmware to flash etc?

Just thought I'd add an update.
Updated the phone to Oreo, Wifi calling and Voice Over LTE is now working
I will be keeping this phone.