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The Problem: I cannot get Exchange to sync correctly when using any 6.1 ROMs.
AT&T Tilt
AT&T SIM
Exchange 2003
Radio: 1.58.26.20
I really need to be able to Exchange sync in order to accomplish my job. From reading though the many 6.1 threads and searching around, I have found that people seem to be occasionally running into this problem, but there hasn't been any resolutions mentioned yet. The problem for me is that synchronization will not occur in ActiveSync. At one point, it would sync my contacts even though it said the sync failed. Others have reported that it will sync contacts and calendar but not email.
The Active Sync error code that I get after flashing a new 6.1 ROM and setting up Exchange the normal way is:
Result: Synchronization could not be completed. Try again later.
Support Code: 0x80830003
Here is a list of things that I have tried so far from searching and asking around that did not work:
1. Didn't work: Installing "remove hidden proxy" .cabs.
2. Didn't work: "What, exactly, are you having issues with? It's not an Exchange 2k3 incompatibility, as mine is synching fine. I did have to go into Settings > Connections > USB and turn off advanced network capabilities, though."
http://forum.xda-developers.com/showpost.php?p=1940649&postcount=1155
3. Verify the following Exchange setting (already checked): "On the Exchange server, launch Internet Services Manager. Right click on the Microsoft-Server-ActiveSync virtual directory and choose Properties. Select the Directory Security tab. Click the Edit button in the Secure Communications section and select the option to 'Ignore client certificates.'"
http://download.microsoft.com/downl...ices-Deploying_Microsoft_Mobile_Messaging.doc
4. Verify the following Exchange setting (not running Exchange 2007): "I also had trouble syncing with Exchange. I run Exchange 2007 and had to enable the option to allow the enrolment of non-supported devices in my ActiveSync policy. With WM5.0 or 6.0 it always worked flawlessly."
http://forum.xda-developers.com/showpost.php?p=1938858&postcount=1025
5: After trying kewlair's suggestion:
"The first issue I had was the initial setup. I set up my account properly, but ActiveSync would report that it cannot sync at this time. I knew that I had to uncheck the Use Proxy for this Connection option to solve this issue, but I couldn't find where to get to that setting for the MEdia Net connection that was being used. I finally found it in Settings -> Connections -> Advanced Tab, then tap the Select Networks button and where it says "Programs that automatically connect..." select MEdia Net instead of My ISP and then you can tap the Edit... button and remove the proxy server selection."
http://forum.xda-developers.com/showpost.php?p=1957501&postcount=3
...attempting to force a sync gives this. I also tried changing "Programs that automatically connect..." to My ISP with the same result:
ActiveSync tries to connect using either MEdia Net or My ISP and then says:
"Cannot Connect
Dialed: Cannot connect for an unknown reason. To check your connection settings and change them if needed, tap Settings. If the problem continues, reset your mobile device according to your manufacturer's documentation and try again."
ActiveSync Reports: "Waiting for network"
Right i am pissed so i might be being a ****, but, it would help if you told us
a) what version of exchange you are running.
b) whether you are using ssl to sync with the server
c) whether you are talking about syncing when connected to the pc, over gprs or such, or both.
Rob
Yeah, I have noticed some issues as well. I'm using dutty's official 6.1 release.
The first issue I had was the initial setup. I set up my account properly, but ActiveSync would report that it cannot sync at this time. I knew that I had to uncheck the Use Proxy for this Connection option to solve this issue, but I couldn't find where to get to that setting for the MEdia Net connection that was being used. I finally found it in Settings -> Connections -> Advanced Tab, then tap the Select Networks button and where it says "Programs that automatically connect..." select MEdia Net instead of My ISP and then you can tap the Edit... button and remove the proxy server selection.
The second issue I have found is that after a while (not sure on specific time) ActiveSync just seems to stop working, almost as if it is hung up. When I go to the ActiveSync window and tap Sync, it does absolutely nothing. Basically the only way i've found to get it to start working again is doing a soft reset.
Hopefully this will help you or other people out, because it took me FOREVER to figure this out. I am curious if anybody else is having problems with ActiveSync stopping responding with 6.1 also.
Same here
Hello,
I am having the same problem here.
I am using DCS 1.5 and windows Vista (Windows Mobilde Device Center). It has been working beautifully for a week..
But now I cannot connect the device to my computer through USB. When I do the charge led is on, but the device is not seen by vista.
I checked off "enable advanced network functionnality" in the USB to PC settings.... But nada!
Any help from otehrs would be appreciated.
Juju
I'm sorry, I might not have been clear. ActiveSync on the device hangs up, not on my computer. I haven't had any issues with ActiveSync on my computer so I think this is a different issue.
rjefferis said:
Right i am pissed so i might be being a ****, but, it would help if you told us
a) what version of exchange you are running. Exchange 2003
b) whether you are using ssl to sync with the server. No SSL.
c) whether you are talking about syncing when connected to the pc, over gprs or such, or both. The PC sync works fine, but over the air it does not.
Rob
Click to expand...
Click to collapse
See answers.
kewlair said:
Yeah, I have noticed some issues as well. I'm using dutty's official 6.1 release.
The first issue I had was the initial setup. I set up my account properly, but ActiveSync would report that it cannot sync at this time. I knew that I had to uncheck the Use Proxy for this Connection option to solve this issue, but I couldn't find where to get to that setting for the MEdia Net connection that was being used. I finally found it in Settings -> Connections -> Advanced Tab, then tap the Select Networks button and where it says "Programs that automatically connect..." select MEdia Net instead of My ISP and then you can tap the Edit... button and remove the proxy server selection.
The second issue I have found is that after a while (not sure on specific time) ActiveSync just seems to stop working, almost as if it is hung up. When I go to the ActiveSync window and tap Sync, it does absolutely nothing. Basically the only way i've found to get it to start working again is doing a soft reset.
Hopefully this will help you or other people out, because it took me FOREVER to figure this out. I am curious if anybody else is having problems with ActiveSync stopping responding with 6.1 also.
Click to expand...
Click to collapse
Lots of good info there. Thanks and I will let you know if this works the next time I flash.
kewlair said:
I'm sorry, I might not have been clear. ActiveSync on the device hangs up, not on my computer. I haven't had any issues with ActiveSync on my computer so I think this is a different issue.
Click to expand...
Click to collapse
juju-35's is a different issue. I agree. I am talking about over the air sync/push. I will try to edit the thread title to be more clear.
Camp said:
juju-35's is a different issue. I agree. I am talking about over the air sync/push. I will try to edit the thread title to be more clear.
Click to expand...
Click to collapse
Sorry for the confusion, I thought you were talking USB since you mentionned the PC to USB thing. Still annoying though . I will repost in the DCS thread!
Direct push works without issues over AT&T's network on 3.0 Sleuth. My job depends on it working too. I've used it over MEdiaNet and My ISP connections although you need to be able to use my ISP to get it to work correctly (without 7minute delays). You can tell if its using the correct connection by waiting for direct push to connect after a reset then tapping on the big 3G icon. It should say its connected using My ISP (this assumes you let the connection wizard discover your provider and set you up of course).
The only difference between your settings and mine is that my email system uses SSL.
Certs aren't an issue if your exchange implementation doesn't need SSL.
I would really like to see the exact activesync error code you are getting btw.
Sleuth255 said:
Direct push works without issues over AT&T's network on 3.0 Sleuth. My job depends on it working too. I've used it over MEdiaNet and My ISP connections although you need to be able to use my ISP to get it to work correctly (without 7minute delays). You can tell if its using the correct connection by waiting for direct push to connect after a reset then tapping on the big 3G icon. It should say its connected using My ISP (this assumes you let the connection wizard discover your provider and set you up of course).
The only difference between your settings and mine is that my email system uses SSL.
Certs aren't an issue if your exchange implementation doesn't need SSL.
I would really like to see the exact activesync error code you are getting btw.
Click to expand...
Click to collapse
It also happened to me on your newest 6.1 ROM Sleuth, thanks for chiming in here. I can only work on this issue during the weekend because come Monday I have to reflash to a working 6.0 ROM. I just reflashed with Dutty's newest 6.1 ROM and here are my updates (updated in first post also):
The ActiveSync error code that I originally got with all of the 6.1 ROMs is:
Result: Synchronization could not be completed. Try again later.
Support Code: 0x80830003
After trying kewlair's suggestion:
"The first issue I had was the initial setup. I set up my account properly, but ActiveSync would report that it cannot sync at this time. I knew that I had to uncheck the Use Proxy for this Connection option to solve this issue, but I couldn't find where to get to that setting for the MEdia Net connection that was being used. I finally found it in Settings -> Connections -> Advanced Tab, then tap the Select Networks button and where it says "Programs that automatically connect..." select MEdia Net instead of My ISP and then you can tap the Edit... button and remove the proxy server selection."
I get this ActiveSync error code. I also tried changing "Programs that automatically connect..." to My ISP with the same result:
ActiveSync tries to connect using either MEdia Net or My ISP and then says:
"Cannot Connect
Dialed: Cannot connect for an unknown reason. To check your connection settings and change them if needed, tap Settings. If the problem continues, reset your mobile device according to your manufacturer's documentation and try again."
ActiveSync Reports: "Waiting for network"
Thanks for all the help so far everyone.
Anyone else have any other ideas that I can try?
Have you tried not letting the network communication run and enter the att network connections manually. Just say No to configure your network config. I have had issues with the network communications auto setup.
1) Set up My Isp to use either wap.cingular or isp.cingular (depending on you data plan) and not setup the proxy.
2) Set up the work connection as medianet to use wap.cingular with the proxy setting
3) Set up MMS connection using the correct setting and using work connection (medianet) with proxy.
It really sounds like your issue is related to the network settings. If you look up your active sync error code on google all seem to point to the ATT proxy issues.
Good Luck
All
I use push Mail and have tries Sleuths and duttys 6.1 ROM without issues
SSL based Authentication
Cheers
Mario said:
All
I use push Mail and have tries Sleuths and duttys 6.1 ROM without issues
SSL based Authentication
Cheers
Click to expand...
Click to collapse
Same for me DCS 1.5 and now 1.7 with SSL no problem at all
Everyone does not need to post that yes it does work. Mine works as well as 99% of other people. This thread is just for the OP and any others whose does not work.
Yes, It does work for 99% to 99.9% of people!
eagle 1 said:
Everyone does not need to post that yes it does work. Mine works as well as 99% of other people. This thread is just for the OP and any others whose does not work.
Yes, It does work for 99% to 99.9% of people!
Click to expand...
Click to collapse
Thx but in that case error code would help. Because not working could come from many factor.
More strange is not working config when "upgrading" from WM6 to WM6.1 with STRICTsame config...
So if people could put more details it will help
The error code indicates that your exchange server is set to use client certs btw. Here's the exact recommendation to fix:
1. On the Exchange server, launch Internet Services Manager. Right click on the Microsoft-Server-ActiveSync virtual directory and choose Properties. Select the Directory Security tab. Click the Edit button in the Secure Communications section and select the option to “Ignore client certificates.”
Click to expand...
Click to collapse
This is a server-side fix though. If you're not the IT staff that did this, then you need to get them to give you the client cert again.
your upgrade to WM6.1 caused your client side cert to disappear. The cert store on WM6.1 contains different certs in the root store as well which could cause WM6.0 to have the cert your exchange server requires but not this beta version of WM6.1.
Exchange installations which require client side certs are very rare btw which is why everybody is saying "works great here". Generally, server certs are used instead (require SSL must be checked in this case)
eagle 1 said:
Have you tried not letting the network communication run and enter the att network connections manually. Just say No to configure your network config. I have had issues with the network communications auto setup.
1) Set up My Isp to use either wap.cingular or isp.cingular (depending on you data plan) and not setup the proxy.
2) Set up the work connection as medianet to use wap.cingular with the proxy setting
3) Set up MMS connection using the correct setting and using work connection (medianet) with proxy.
It really sounds like your issue is related to the network settings. If you look up your active sync error code on google all seem to point to the ATT proxy issues.
Good Luck
Click to expand...
Click to collapse
Solved. Thanks for everybody's help on this issue. eagle 1's answer above helped me find out what was wrong.
It was a really simple solution, but I have never had to mess with any of these settings on any of my previous WM devices. The solution was: The "Connection Setup" wizard did not set up my connection settings correctly. I had to set BOTH "Programs that automatically connect..." drop down options in the advanced connection settings to MEdia Net.
Thanks again to everyone that helped out.
surprising that you got a 0x80830003 error instead of the more common 0x8500200B (failed to contact server) message
Hello guys, I have one problem with my HTC Touch Cruise, Italian Official Rom.
Sometimes, with no pogram in task manager, internet connections starts itself, and if I push on disconnect, after 1-2 seconds it starts again, and the only way to stop this is a soft reset; can someone help me please? As I told, there is no program in the task manager when it happens, so I can give me no answer about it. Thank you all!
Why is it a problem? (You can set an Auto Disconnect option...)
Check Windows update, RSS Hub, email accounts, HTC Home - Weather panel,... and any net related apps if they refresh automatically...
gnick666 said:
Why is it a problem? (You can set an Auto Disconnect option...)
Check Windows update, RSS Hub, email accounts, HTC Home - Weather panel,... and any net related apps if they refresh automatically...
Click to expand...
Click to collapse
1) Could you tell me how to set auto disconnection? Thank you so much (it's a problem because I pay it)
2) I'll check every program, thank you again!
Best thing is to check all the apps suggested. things like auto synchronizing email, or auto updating weather, can all cause the data connection to start.
Then you can use a tool like Schap's Advanced Config (search for it) to auto disconnect data connections. It's a pretty good tool overall for configuring other things in the system so always handy to keep around on your device.
hambola said:
Best thing is to check all the apps suggested. things like auto synchronizing email, or auto updating weather, can all cause the data connection to start.
Then you can use a tool like Schap's Advanced Config (search for it) to auto disconnect data connections. It's a pretty good tool overall for configuring other things in the system so always handy to keep around on your device.
Click to expand...
Click to collapse
Thank you guys for your help, tomorrow I'll install that tool and then will let you know about it!
I have tried a bunch of ROMS and found this to be the same problem for all of them. When connected to Activesync and the computer has an internet connection, the phone is supposed to be able to use that internet connection to download data. However, everytime a program tries to connect, it says unable to download data (i.e. HTC Home weather).
So why doesn't it work? If I remember correctly, it used to with WM5.
BTW, correct me when I am wrong, but when connected to Activesync, that connection overides the 3G/E/H connection. So regardless if I am connected to 3G, it doesn' use that connection to download. Therefore, I always get the 'unable to download' error.
Thanks for any inputs.
No one else has this problem?
No problem here. I don't use HTC Home (memory hog) so I cannot speak for the weather plugin, but any time I launch PIE or Skyfire, it defaults to my PC's internet connection.
anubus12 said:
I have tried a bunch of ROMS and found this to be the same problem for all of them. When connected to Activesync and the computer has an internet connection, the phone is supposed to be able to use that internet connection to download data. However, everytime a program tries to connect, it says unable to download data (i.e. HTC Home weather).
So why doesn't it work? If I remember correctly, it used to with WM5.
BTW, correct me when I am wrong, but when connected to Activesync, that connection overides the 3G/E/H connection. So regardless if I am connected to 3G, it doesn' use that connection to download. Therefore, I always get the 'unable to download' error.
Thanks for any inputs.
Click to expand...
Click to collapse
Just something to check -- did you enable "Allow Access to Internet" for the USB connection?
ecltech said:
Just something to check -- did you enable "Allow Access to Internet" for the USB connection?
Click to expand...
Click to collapse
I cannot find this option. In connection settings, I have 'Allow USB connections' checked, but I can't find where you can specify to 'Allow Access to Internet' for the USB connection. Can you point me in the right direction?
Thanks
anubus12 said:
I cannot find this option. In connection settings, I have 'Allow USB connections' checked, but I can't find where you can specify to 'Allow Access to Internet' for the USB connection. Can you point me in the right direction?
Thanks
Click to expand...
Click to collapse
Someone correct me if I'm wrong (since I've been using WMDC for almost 2 years now), but I believe this option was removed in the latest version of ActiveSync for XP.
I suggest deleting your partnership with your computer, and then recreating it. Pay careful attention to the setup prompts, because one of them says something to the effect of "Allow Wireless Communication while connected..." I don't remember the exact wording. Try it with the option checked, and then unchecked if the first way doesn't work.
NotATreoFan said:
Someone correct me if I'm wrong (since I've been using WMDC for almost 2 years now), but I believe this option was removed in the latest version of ActiveSync for XP.
I suggest deleting your partnership with your computer, and then recreating it. Pay careful attention to the setup prompts, because one of them says something to the effect of "Allow Wireless Communication while connected..." I don't remember the exact wording. Try it with the option checked, and then unchecked if the first way doesn't work.
Click to expand...
Click to collapse
Can someone confirm that this option is removed? I've tried checking and unchecking that option with no affect.
anubus12 said:
Can someone confirm that this option is removed? I've tried checking and unchecking that option with no affect.
Click to expand...
Click to collapse
OK, I just installed ActiveSync on my work laptop. Using the setting shown in the screenshot, my Tilt uses my company's network when connected by USB.
NotATreoFan said:
OK, I just installed ActiveSync on my work laptop. Using the setting shown in the screenshot, my Tilt uses my company's network when connected by USB.
Click to expand...
Click to collapse
Thanks. I have mine set the same way. What about on the phone? Does your company use a proxy server? If so, what does your phone setup look like?
anubus12 said:
Thanks. I have mine set the same way. What about on the phone? Does your company use a proxy server? If so, what does your phone setup look like?
Click to expand...
Click to collapse
My company does use a proxy server, but none of that is configured on my phone. I just plugged it in, and it started leeching...
Help!
On my Touch Pro my Internet Explorer is suddenly unable to show any web page. It always says "The address is not valid. Check the address and try again". IE not even seems to try to connect to a page, the error message appears too fast. As if I configured a false proxy which I haven't, no proxy at all!
That alone is not a problem because IE is a bad browser and Opera Mobile, Opera Mini, Iris Browser etc. all work fine (they have their own Proxy settings).
But unfortunately tools that rely on IE like AppToDate or Flexmail also don't work.
Any idea what I can try (besides a hard reset) ?
are you on att?
go to connection settings check proxy make sure its turned off
otherwise i dunno
lbhocky19 said:
are you on att?
go to connection settings check proxy make sure its turned off
otherwise i dunno
Click to expand...
Click to collapse
No, I'm on SIMYO here in Germany
Proxy is turned off in connection settings.
It used to work before... but I had the same issue two years ago on my Eten Glofiish... could not solve it, so I did a hard reset which I want to avoid right now...
Thanks,
Oliver
owilsky said:
Help!
On my Touch Pro my Internet Explorer is suddenly unable to show any web page. It always says "The address is not valid. Check the address and try again". IE not even seems to try to connect to a page, the error message appears too fast. As if I configured a false proxy which I haven't, no proxy at all!
That alone is not a problem because IE is a bad browser and Opera Mobile, Opera Mini, Iris Browser etc. all work fine (they have their own Proxy settings).
But unfortunately tools that rely on IE like AppToDate or Flexmail also don't work.
Any idea what I can try (besides a hard reset) ?
Click to expand...
Click to collapse
Take a look in Advanced Config under Internet Explorer, and try disabling "Proxy Auto Detection".
Cheers,
Steve.
StevePritchard said:
Take a look in Advanced Config under Internet Explorer, and try disabling "Proxy Auto Detection".
Cheers,
Steve.
Click to expand...
Click to collapse
Yippiehh.... that did it! Thanks a lot!
And I did comparisons of my 2 week old backups to find out the changed registry keys that could be responsible... and I did find NOTHING!
Thanks again!
owilsky said:
Yippiehh.... that did it! Thanks a lot!
And I did comparisons of my 2 week old backups to find out the changed registry keys that could be responsible... and I did find NOTHING!
Thanks again!
Click to expand...
Click to collapse
Glad you got it going.
Cheers,
Steve
thanks guys, I had similar problem with Opera working fine but IE unable to access internet.
Disable Proxy - worked for me!
Unfortunately it did only help for IE for me. QuickGPS and AppToDate still don't work for me...
Anybody any ideas?
owilsky said:
Unfortunately it did only help for IE for me. QuickGPS and AppToDate still don't work for me...
Anybody any ideas?
Click to expand...
Click to collapse
Could you provide the Registry keys responsbile for IE problem ? It will help in finding out the real problem .
rishi2504 said:
Could you provide the Registry keys responsbile for IE problem ? It will help in finding out the real problem .
Click to expand...
Click to collapse
I'm not quite sure what exactly you mean.
I disabled the proxy with Advanced Config, I don't know which registry settings this action changed.
It happened again. I come to work and my phone doesnt connect. I check the wifi and it is asking me as if it was a new wifi connection. What the hell? I have to enter the whole wep key again. Why does this happen?
this happens to me too
Is there any utility that backs up these settings/ saved keys?
I think only our brains.
lollonais said:
I think only our brains.
Click to expand...
Click to collapse
Gar...thanks. Where are these settings being stored. The registry?
wingmanjd said:
Gar...thanks. Where are these settings being stored. The registry?
Click to expand...
Click to collapse
Get a reg editor and search Wifi, I think the settings are stored in there somewhere under HKLM.
do you use TF3D/Manila's wifi manager, or the WM default wifi manager?
with EnergyROM 6.5 + Manila's wifi manager, my phone auto connects after setting the password for the first time...
B/G router set to WPA2/AES and WPA1/TKIP fallback
Thanks all. I'll look into it.