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I bought my HTC S710 just 5 months ago, and my LCD screen cracked while in my pocket!
Did anyone has such a problem?
Is this problem common with this phone?
Do you know if warranty is valid for this damage?
Not a common problem, seems like you would have put too much pressure on it or bumped it against something. I've sat on mine after forgetting it's in my back-pocket, but I keep the LCD inwards and have had no problems.
You probably won't get it warrantied, but it's worth a shot.
@beijmanli wtf!
@SAHILISTHEBEST yeah your device needs to go for service.
and no its not common, i have dropped my device couple of times but not a single scratch yet. I have a scratch guard film on the screen.
yes, i've found in other forums also that this has now become a common problem for VOX and many users have complained about this matter. I think that since this is a manufacturer's technical defect and the Company should take the matter into consideration as this damage is caused not due to mishandling. the below mentioned url proves the same:
http://www.htcwiki.com/thread/1120701/HTC+S710+-+LCD+SCREEN+CRACKES?t=anon
Had the same thing happen to me, basically my fault (screen turned out)
If you have it in your pocket, turn the screen inward and you have a lot less problems
Yes the display is a bit touchier because its so big. (for a phone) its up to the user to be carefull I doubt you'll get it serviced free, although the trend to "not my fault, all your fault" is clear
Jacina said:
Had the same thing happen to me, basically my fault (screen turned out)
If you have it in your pocket, turn the screen inward and you have a lot less problems
Yes the display is a bit touchier because its so big. (for a phone) its up to the user to be carefull I doubt you'll get it serviced free, although the trend to "not my fault, all your fault" is clear
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I felt amazing when i saw that no physical damage is caused to the housing or any other part. The screen cracked by itself within the housing.
It seems there is some problem with the internal structure of the phone. It cant resist too much pressure i guess.
Hope HTC manufacturers understand this problem soon.
Well in my case it was just a bit too much pressure on the center of the screen, this can happen easily, by hitting the corner of a table for example. You wouldn't see an effect on the housing sind your pants would stop any scratches etc.
Lesson is: Always put the phone with the display to your leg/arse/whatever, just don't let it face outward.
New Screen + Fitting!
You can buy new screens:
http://cnn.cn/shop/s710s730-screen-p-2349.html
And for service manual on how to dismantle your VOX
http://maritime-billeder.dk/uploads/file/VOX_SM_A01 _GENERIC_.pdf
VOXer said:
You can buy new screens:
http://cnn.cn/shop/s710s730-screen-p-2349.html
And for service manual on how to dismantle your VOX
http://maritime-billeder.dk/uploads/file/VOX_SM_A01 _GENERIC_.pdf
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thanks Voxer,
The manual was really cool n helpful.
I called the HTC Authorised service executive in India n told him the problem. I told them that since the damage was not due to mishandling and my screen broke by itself. they exaxmined my mobile and after makingsome more calls to some of HTC officials, they agreed for the screen replacement of my phone and allowed me a discount of 40% on the new screen.
this link helped a lot:
http://www.htcwiki.com/thread/1120701/HTC+S710+-+LCD+SCREEN+CRACKES?t=anon
My phone will be back within couple of days.
my lcd has cracked once again after getting a replacement one week ago.
wtf...
can anybody tell m where can i purchase it from. the link posted above in this thread states that it is out of stock.
:S
SAHILISTHEBEST said:
my lcd has cracked once again after getting a replacement one week ago.
wtf...
can anybody tell m where can i purchase it from. the link posted above in this thread states that it is out of stock.
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What the hell are you doing man? diving on the floor? O well... can i suggest instead of buying a new screen very time maybe invest in a good case:
http://www.proporta.com/F02/PPF02P05.php?t_id=3465&t_mode=des
http://www.boxwave.com/products/armorcase/armor-case-htc-vox_2619.htm
VOXer said:
What the hell are you doing man? diving on the floor? O well... can i suggest instead of buying a new screen very time maybe invest in a good case:
http://www.proporta.com/F02/PPF02P05.php?t_id=3465&t_mode=des
http://www.boxwave.com/products/armorcase/armor-case-htc-vox_2619.htm
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what to say... It was in my pocket while i was playing soccer.
after the match, when i took it out of my pocket, it was terrible.
I've ordered an armor case buti cant find LCD screen replacements anywhere in the internet. can anyody tell me where can i buy a new LCD?
Looking forward to order it as soon as possible!!!
SAHILISTHEBEST said:
what to say... It was in my pocket while i was playing soccer.
after the match, when i took it out of my pocket, it was terrible.
I've ordered an armor case buti cant find LCD screen replacements anywhere in the internet. can anyody tell me where can i buy a new LCD?
Looking forward to order it as soon as possible!!!
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Luckily for the ones with a cracked LCD screen on a HTC S710, it can now be bought on ebay from China_store! They have them in stock!
Da9L said:
Luckily for the ones with a cracked LCD screen on a HTC S710, it can now be bought on ebay from China_store! They have them in stock!
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can u post the LINK of china-store u are talking about, so that i can order it as early as possible.
SAHILISTHEBEST said:
can u post the LINK of china-store u are talking about, so that i can order it as early as possible.
Click to expand...
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just search at ebay..
Hi I dropped my HTC Diamond/Ignito the other day and the keypad/home button fell off and dropped into a drain, with no insurance I can't send it back for repairs tried searchign the web and can't seem to find this part anywhere. Doeas anyone have any ideas where i could get one from please??
thanks in advance for your help....
Sounds like something you might have to contact the HTC Service Centre for... Ooooor u could try find a dummy phone and rip it off there. Not sure if it'll work though since that pad is touch sensitive...
btw.. can u take a picture so that we can see what it looks like underneath the button?
Sometimes i wonder about the quality of the build.... especially after reading one or two threads about the corner of the piece "peeling" off...
Hello everybody,
I want to tell you what happened to my Touch Pro this evening:
On the display (also if the device is off) appeared a small rectangle in the center (about 2x3 cm) made from bubbles. Well, not bubbles, I’m quite sure that are liquid crystal. If I put pressure with the finger the “bubbles” move and follow the pressure also out form the edge of this small rectangle)
As I can reach a decent camera I’ll post some photos of this rectangle.
The strange thing is that the device didn’t fall in ground, didn’t have temperature range; nothing hit it and so on. It was in my pocket well safe!!
If display is on the problem is quite invisible, if display is "black" or off... ....Grrrr!!!
Now, my questions:
1) Warranty is also for display?
2) How warranty works in Italy? Where should I ship the item? Which times?
3) If I have ship the device, sould I load the original rom & radio? Where can I find the rom?
Certainly, first thing I’m going to do Monday morning Is to call Italy HTC’s support number…
Thanks a regards,
Andrea
The "oil spot" problem isn't a broken display. It's the touch sensitive layer, which has been subject to too much pressure (carrying it in your pants pocket, etc). This has been happening on a bunch of Touch Pros and Diamonds. You should still be able to use it just fine, but touch sensitivity may get worse over time.
HTC may or may not be willing to replace it for you (and if so, they may or may not charge some kind of fee). Although it's just a hardware change, you should probably recover stock SoftSPL for warranty.
I have the "oil patch" problem with my Touch Pro. Unfortunately when I first noticed, HTC would not fix it for me, so I still have the oil patch on my screen, although everything still works fine so far. If it gets worse, I plan on buying a replacement LCD/touchscreen and replacing it myself:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03799
I've noticed this problem on quite a few of the original touch / elf / 6900 phones, including my old personal phone which I used in this condition for many many months without every having any actual issues. It is strange but like you said: pretty much not noticeable when on and probably just best left alone unless it really bothers you.
I have the same spot but it is not causing any problems that I noticed but there is many who have this spot in the diamond forum.
today i also noticed this on my touch pro..i sort of fell asleep on it and i think i might have messed it up
i can see that oil spot that you mention but only if i tilt the phone at a certain angle and only if the screen is off.When the display is on i can see everything properly
The problem:
Touch function is messed up badly..i tested in notes application and sometimes when i press at a point X the dot appears somewhere else on the screen...Internet browsing is a pain in the ass like this...
i also noticed one thing..i took the stylus out, put the phone next to my ear and i tapped at the area outside the oil mark. I get the normal soft sound and pressure feeling as it should be.. When i do the same at the oil spot its rather hard feeling and sound..
i will contact HTC on monday and see what they say about it..
otherwise i will get a replacement for 159euros (inc installation) from pdatech...
Happened to my Fuze...
Happened to me too 60 days into owning it. I carry all my phones in my pocket, but have never had this problem. I brought it into the at&t store that I got it at and they never saw it either (it is only a few months old for them and have not had any complanints yet). They were going to replace it for me but were sold out. They had me call the warranty department and they replaced it with a refurbished unit (although all of their refurbished units are brand new as of this point because the phone is so new for at&t).
If you got your phone through at&t call warranty support and they will swap it out if the unit is under warranty (which being 2 months old at this point it will be).
This happened to my Fuze as well. I tried to call AT&T support and visit a corp store but they ruled it as physical damage, thus voiding my warranty. Apparently the "crystals" under the display are cracked/damaged, causing the rectangle. Who knows.
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Add me to the list too.. I am going to try to get mine replaced through Sprint if it gets bad. I hope they know this is an issue/defect and not something like water damage
ez345 said:
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
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I believe this is a design/quality issue. I posted about this same problem here some weeks back. HTC will not repair under warranty, paid in total 77 pounds to get this fix from them. I believe they are aware this is a problem because in the warranty book, screens are not covered even when its not your fault. They call it Newton ring .
Funny thing that a lot of people started noticing this issue very recently: as if a cheap component came to the end of its life cycle.. propably in my head only..
Anyway: I noticed this on my TP a few days ago and I'm going to drop my phone to the local service. It's the second time in just over 4 months.. crappy build quality really
also: Diamond users have had the same issue: http://forum.xda-developers.com/showthread.php?t=439410
Local HTC service got back to me: they're insisting that it's a 'mechanical fault, not covered by the manufacturers warranty'. Then it gets better: the estimated repair cost is 275 euros (that's roughly 355 USD) for the replacement of the display and front cover.
Naturally I'm going to challenge this as the oily patch appeared over night when the phone was sitting on a table.
not that im questioning what happened but personally i find it difficult to imagine how it can get the oil spot just by sitting on the table :S
normally you would expect this after exserting enough force on the screen. Personally that was my case. I sort of fell asleep on the phone and might have hit it on the metal edges of the bed..anyway i got mine replaced from pdatech.nl for ~170euros including installation costs..
Well if I had to venture a guess, I'd say that the 2h navigation on the night before took its toll on the display and during the night it just spread out and became visible..
how dodgy. I have been getting this problem, but funnily enough I thought it was due to air pressure, because it happened to mine when i was on the plane.
anyway i was just coming home from someplace real hot (40C), and it kept giving me the screen alignment problem for a few weeks, kept thinking i was pressing the top right corner of the screen regardless where I pressed. However, found that putting slight pressure on the screen for a few hours (i.e. a weight) fixed the screen alignment problem temporarily (for a few hours).
Anyway, just came back on the plane from someplace real cold (-10C), now the problem has ceased.
???? air pressure? or temperature variation?
I don't have the screen oil spot problem you guys have however.
Here's to it lasting a little while longer...
I asked for a more detailed report of the fault and the service just said that 'It's a fault defined as OOW (Out Of Warranty) by the manufacturer' and that there's nothing they can do but charge me for the repair. Note: they're not even putting the blame on me saying 'abuse/misuse'!
Now I'm going to go to the seller (expansys) and hope that they have some interest in keeping customers happy (and maybe have more business with them in the future!) and make things right (=fix my phone or replace it).
Wow, and I thought I was the only one. I've noticed the same oily stain after falling asleep on the phone. I've had it for a month now, and I've gotten used to it. It does not seem to affect the sensitivity or the accuracy on the touch screen. At least not in my case.
Does anyone have any experience replacing the touch screen by themselves? Is it a complicated operation? I would greatly appreciate a 10-step-guide on how to replace the screen, if it's going to be an issue over time.
disassembly guide
check out the wiki of xda click on service manuals and look for raphael. its on page 19 of the PDF
I noticed this issue on my Touch Pro today morning! I used my phone last evening and everything was fine. Now the touch screen doesn`t work at all. Great.
Same issue
I have also been victim of the oily patch.
I have had the Sprint Touch Pro since November and it just happened within the past 2 weeks.
Maybe this is due to not putting the screen protector on the phone.
I'm going to try visiting the Sprint Repair Center to replace it and then put the InvisibleShield Screen Protector on it.
I dropped my touch pro and cracked the screen in a few places. I think it works normally except for the screen, as it receives calls fine...
A new phone isn't in my budget right now. Does anyone know of a good place (hopefully in DC, MD or VA) that will supply or install a replacement touch screen?
(btw, no recent threads came up when I searched.)
Ebay!
Just looked, $30 including postage for a screen & digitiser if you are able to do it yourself.
How hard is it to replace a screen if it has surface damage? Is there anywhere i could find a walkthrough or help?
Shame man, its a tragedy of what happened to your phone...
Luckily its not too bad, and you may just be able to fix it. You can download the service manual for the phone here: http://htcwinmobile.blogspot.com/2009/03/htc-raphaeltouch-pro-service-manual.html
Just a note though, make sure you DO USE tweezers or something to get the speaker wires out of the way before snapping the enclosure back into position... I had to reopen the phone again, after powering it, to rejoin one of the little wires thats like a tenth of a millimeter thick DO NOT IGNORE ANYTHING THEY TELL YOU IN THE MANUAL. Oh, and what works well for the "plastic removal tool" is a cut out piece of plastic ice cream container. AGIAN, do not ignore anything in there... You are voiding the warranty permanently when you do it yourself (which you unfortunately have to).
Anyways, good luck!
I drop my phone also, but the screen didn't actually cracked! but I do have is problems with the screen in other ways! Sometimes I get a black screen when I turn on the phone and sometimes not, but when the screen turns on, it flickers a lot and have lines thru it. What suprises me is that sometimes I get perfect images on the screen (Which makes me think that the screen it's not damaged).
Any suggestion would be apreciated. Thanks!
3 days and still no answer from anyone! I would like someone to throw me ligth on this issue. I'm waiting for this to know exactly what I need to buy, before I start assuming things.
Thanks in advance!
a.mendoza said:
3 days and still no answer from anyone! I would like someone to throw me ligth on this issue. I'm waiting for this to know exactly what I need to buy, before I start assuming things.
Thanks in advance!
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Sounds like the LCD connector may have come unseated. You could open up the phone and make sure all connectors are firmly seated if you feel confident in your abilities.
maxh said:
Sounds like the LCD connector may have come unseated. You could open up the phone and make sure all connectors are firmly seated if you feel confident in your abilities.
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Thanks for the advice! I was thinking on that also and wanted to take my chances opening the phone (oh god!).
BTW, I saw the $30 LCD Screen+Digitizer combo on ebay that Beeble referred to, but I'm not sure if it fits on the fuze (my model). What have come to my mind it's to buy also the front camera of the phone (like a thread on the kaiser) to mod the cell, in case I need to buy the screen+digitizer. I've search all threads about this issue but nobody has done it because it was too expensive for the result; I believe with this price it's worth it right now!
solved
Try this steps:
http://www.pdacenter.ru/razborka/htc-touch-pro/
I used Diamod (!) LCD and Touch Pro digitiser. Works perfect.
Much more cheaper
If your screen works fine sometimes, you most likely don't need to replace it. there's probably just a loose connection somewhere. If you really want to replace it though, there's an ebay seller with a really good deal. $20 for the screen and digitizer already glued into a new front body piece: http://cgi.ebay.com/OEM-HTC-FUZE-LC...wItemQQptZPDA_Accessories?hash=item3ef8817bf6 That one's for the fuze, but I think the seller has other models too. I'd definitely get the LCD and digitizer together or else you might end up like I did on my first attempt: http://forum.xda-developers.com/showthread.php?t=584050
-G-Rey--- said:
Try this steps:
http://www.pdacenter.ru/razborka/htc-touch-pro/
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WOW! What a long way to get to the screen. Good luck for everyone who tries to dismount and mount the Raphael.
maxh said:
If your screen works fine sometimes, you most likely don't need to replace it. there's probably just a loose connection somewhere. If you really want to replace it though, there's an ebay seller with a really good deal. $20 for the screen and digitizer already glued into a new front body piece: http://cgi.ebay.com/OEM-HTC-FUZE-LC...wItemQQptZPDA_Accessories?hash=item3ef8817bf6 That one's for the fuze, but I think the seller has other models too. I'd definitely get the LCD and digitizer together or else you might end up like I did on my first attempt: http://forum.xda-developers.com/showthread.php?t=584050
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Thanks for the advise maxh,
I just wanted to let you know that a miracle just happened! my cellphone started to work just fine without even opening the phone! it has more than a week on this situation so I believe that it's exactly what you stated (the LCD conector became unseated or loose). Since it's still working, I have no need to open it! so I'll just wait until it becomes defective again and at that point just open it and tight up the LCD connector!
Anyway, I would love if somebody could make the mod that I was refereing to before (changing the screen of the fuze by the touch pro one) and see if it's possible to attach the front camera on the fuze.
Once again, thanks everybody for your opinions.
I got my new display+ digitizer on Ebay (65$) and replaced it, using the russian link mentioned above ( follow the exact procedure) , it took me 2 hours to do it, and after lot of patience it worked! My problem was the digitizer never worked fine, and after replaced it it worked like never before. If You are not familiar with repairs, it will be a mistake and waste of money to buy a display without digitizer. NOW, I have a small problem, my display has a NEW color, it's like color temp is WARM for this display, and COLD for my old display, AND COLOR level is lower, and the result is display without vivid colors, black like gray. Is there any way to change the DISPLAY color settings?
Euhm, hey guys...
Last week I was in Austria for snowboarding, so at a certain moment I had my phone in my hand, and slipped in a small pile of snow....
My thumb made a small 'dent / scratch' in the screen, and the phone was a little wet for about 1/4th part of its total size.
Now, when I turn it back on, the touchscreen partially works and partially not.
When in the pin-code screen I can touch everything till the 7,8 and 9, under those (onscreen) buttons, the screen is unresponsive, and I believe the software buttons are also unresponsive, but I can't test because I can't get in my phone, neither with out without simcard...
My question were, is there any way I can manually fix this? Is it definitely a hardware problem?
I'm using a Sony Xperia Tipo, currently on Gimlo 0.2 Rom, Stock kernel, rooted, unlocked bootloader...
Uhmm, I don't know what information you guys need apart from this. Hope someone can help me :good:
EDIT1: Hardware problem indeed, flashed stock, still no response on the supposedly broken screen parts...
(Disassembling guide?)
Sorry for the bump,
Does anyone know if there's any guide on disassembling an Xperia Tipo yet?
I'm considering replacing the digitalizer manually. Found a website where I can get the digitalizer + glass quite cheap, and well, as I tried alot of things, and I cannot even unlock the lockscreen because of the broken part of what probably is the digitalizer (no real cracks tho, just unresponsive), I think there's no other way then either go to a service center and hope to be lucky to get this done with warranty OR fixing it manually...
the first thing comes into my mind is trying to dry the phone. there might be a little water inside the phone. I don't know how you could do it on your place but we have a tool called desicator on our lab which could be used to get rid the waters. if you don't have it you can make it by yourself. you can use a litle jar and silica gels. put your phone inside the jar then bury it with the silica gels. after 24 hours you can try to turn it on. another cheap solution is bury your phone inside rice (the uncooked one). the rice will just like silica gels and adsorb the water partikels.
anyway, in my country service center almost never check the bootloader. if you're lucky enough you can claim the warranty and got free repair or even a phone replacement. goodluck mate.
We have something called "Contact Spray" or something, which should do the same.
Anyways, I've waited about 36h after it happened to first try to turn it on again, thing is, the phone seems to function normally, except a PART of the touch screen.
I'll try the rice / gels thing. Not sure if it'd make any difference though.
Thx for the tip, I'm not sure about our Sony Centers, Dutch people are a bit 'greedy' usually, they'll probably check, but hope I'm lucky.
Also hope they won't say it's water-damage, because that's not covered in warranty in europe, although I'm pretty sure that isn't the real cause... Service Centers like letting us pay for reasons that are untrue in this country... -_-