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[Q] Broken LCD Glass :(

Anyone know where I can get a replacement LCD glass for my Desire HD
I believe it's just the glass as the screen seems to still work.
If there's a place in or around London that can replace it for me even better, if not anyone know how difficult it is to replace.
I've noticed a few places on Ebay (China/HK) selling digitizers and complete LCD's but ideally I want somewhere in the UK.
thanks
Elliot

Hi,
I went through a similar experience less than 2 weeks ago, you can even see images here: http://forum.xda-developers.com/showthread.php?t=834335
I rang around several places, none could commit to using GENUINE HTC parts. The only people I found were: www.htcrepairs.co.uk/ - and they even offer a walk in service whereas I found most others did not.
Unfortunately they don't have the parts I require in stock, maybe you can try them.
At the moment, they're the only people I've found in the London area that I'd be willing to give my phone in to...
Did you have any luck with finding anyone else?

Maybe contacting HTC? They can probably repair it for you but it can be pretty expensive though.
Maybe you got some pics?

You could try, as said above, get the glass/screen from eBay.
Repaired my SE K800i with it, where the glass could easily be removed and the new one could be installed within 5minutes.
Don't know how the HTC will disassemble though.

I'm going to try this place on the way home from work: http://www.spsmobile.co.uk I'll let you know how they go. They've got the parts and will charge me £60 for either the lcd or digitzer including fitting.

Here's some pictures. I think they'll get away with just fixing the glass, although it looks bad the lcd still seems to work ok.
Can anyone recommend a case surround?

earazi said:
I'm going to try this place on the way home from work: http://www.spsmobile.co.uk I'll let you know how they go. They've got the parts and will charge me £60 for either the lcd or digitzer including fitting.
Click to expand...
Click to collapse
How did it go?
Did they fix it whilst you wait, or retain the device to work on for a day or two?
More importantly, are they using genuine HTC parts ?

They fix while you wait, they're near Staples Corner (which is a bit of a walk from the tube at Brent Cross).
I need to go back tonight as they messed up and thought I had a Desire and not a HD, they're hoping to get the HD part in today, they're charging me the Desire price.
According to their website they use official parts, but who knows.
Warranty
* We give 3 months warranty on every repair excluding liquid / water damage and physical damage
* Every warranty handset is security sealed. Tampering with the security seal will void the warranty LCD / SCREEN warranty. We fit original screens only and they are security labeled
* Every handset is tested for 24 hours and comes with engineers report

I plan to visit these SPS guys tonight. Lets hope they manage to fix my phone.
I'm hoping to wait around so I can ensure genuine parts are used...

SPS didn't manage to get a Desire HD digitizer for me, they've got 1 on order. They're a little difficult to find (at least they were in the dark) they're behind Staples industrial state, in room 207, small little office. They seemed ok though they.

earazi said:
SPS didn't manage to get a Desire HD digitizer for me, they've got 1 on order. They're a little difficult to find (at least they were in the dark) they're behind Staples industrial state, in room 207, small little office. They seemed ok though they.
Click to expand...
Click to collapse
I posted my feedback in another thread:
c_man said:
I'm back!
Got my Legend fixed earlier this evening by these guys: http://www.spsmobile.co.uk/
They were one of few who were adament they use genuine parts [they allowed me to inspect the parts before installation] AND allowed me to wait whilst they work on it.
Abolutely disgusting/poor customer service and general attitute towards their customers... though the main thing is my Legend is all well again !
Oh, it cost £70 for display + digitizer + installation.
Click to expand...
Click to collapse

c_man said:
I posted my feedback in another thread:
Click to expand...
Click to collapse
In which one?
f.

forelli said:
In which one?
f.
Click to expand...
Click to collapse
Well, I pasted my feedback above? ...but this thread: http://forum.xda-developers.com/showthread.php?t=834335

im terrified of dropping my phone. i dont take it out unless im sat down and have both hands free. eek!

Hey guys, any idea if the back plate is replaceable yet?

HTC Desire HD Broken Digitizer
I broke my HTC DHD touch a few weeks ago, I order a new digitizer in Ebay an I just got it, but I do not see anywhere a video on how to replace the screen can anyone help me with this.

ingeps1 said:
I broke my HTC DHD touch a few weeks ago, I order a new digitizer in Ebay an I just got it, but I do not see anywhere a video on how to replace the screen can anyone help me with this.
Click to expand...
Click to collapse
i would NOT attempt this yourself unless you are HIGHLY skilled and HIGHLY experienced with repairing gadgets

ingeps1 said:
I broke my HTC DHD touch a few weeks ago, I order a new digitizer in Ebay an I just got it, but I do not see anywhere a video on how to replace the screen can anyone help me with this.
Click to expand...
Click to collapse
U didn`t look for it enough Check this thread: http://forum.xda-developers.com/showthread.php?t=883444

Thanks but I do not see a complete teardown guide yet. Looks like the guys on the other thread are working on it but nothing detailed enough. I need to know how to replace the digitizer, looks like not body knows how to do it yet.

Crack my screen please help!!!

I bought a Sensation and the other day my screen cracked when I dropped it, so i bought a screen digitizer replacement but it did not come with instructions =[
I'm freaking out because I have no idea how to do this and I spent 45 dollars to replace it! Can someone please help!? PLEASE! =[

Vinny702 said:
I bought a Sensation and the other day my screen cracked when I dropped it, so i bought a screen digitizer replacement but it did not come with instructions =[
I'm freaking out because I have no idea how to do this and I spent 45 dollars to replace it! Can someone please help!? PLEASE! =[
Click to expand...
Click to collapse
Got a good picture of the backside of your new screen?
Connections,etc?

The Radius Kid said:
Got a good picture of the backside of your new screen?
Conncetions,etc?
Click to expand...
Click to collapse
http://www.amazon.com/gp/product/B00597J4I8
thats what im working with.... does that help?

Vinny702 said:
http://www.amazon.com/gp/product/B00597J4I8
thats what im working with.... does that help?
Click to expand...
Click to collapse
That shows me the connector strap....but all is not lost.
I opened mine.
There's two small screws up top on either corner.
Two just below the battery pocket on either side and two on the bottom corners.
It looks like there may be a hidden one in the battery pocket,next to the contact terminals,under a round dot sticker.
They look like they may be #4 Torx head .. just a guess.
Get those out [remember their positions] and it should be fairly easy.

The Radius Kid said:
That shows me the connector strap....but all is not lost.
I opened mine.
There's two small screws up top on either corner.
Two just below the battery pocket on either side and two on the bottom corners.
It looks like there may be a hidden one in the battery pocket,next to the contact terminals,under a round dot sticker.
They look like they may be #4 Torx head .. just a guess.
Get those out [remember their positions] and it should be fairly easy.
Click to expand...
Click to collapse
after that will the screen come off or is there a technic for doing that?

Vinny702 said:
I bought a Sensation and the other day my screen cracked when I dropped it, so i bought a screen digitizer replacement but it did not come with instructions =[
I'm freaking out because I have no idea how to do this and I spent 45 dollars to replace it! Can someone please help!? PLEASE! =[
Click to expand...
Click to collapse
take it back to the shop and get it fixed?

If you lived in the Oklahoma City area I'd say bring it in to my shop & I'd get you all fixed up(I'm a phone/computer/game console repair tech) but I dunno what area you're in, so... Replacing screens is generally pretty easy but I REALLY recommend you take it to a phone shop if you don't know how to do it. These phones are extremely delicate & you could break it VERY easily with one wrong move. But if you insist on doing it yourself, this should hopefully help you out some with getting it apart- http://www.youtube.com/watch?v=WG7gt1EnN3w It's kind of fast & ****ty, but it's the only teardown vid I could find.
FYI- digitizers are stuck on with special double-stick adhesive that holds it in place over the LCD, so make sure the one you bought came with a new piece of adhesive because you can't reuse the old one(unless you're VERY careful) & the screen won't stay on w/o it. You'll wanna use a heat gun on a low setting or a hot hairdryer to get the old digitizer off too. And of course, be mindful of dust.

I just did exactly this repair and took some footage while doing it. Excuse the crappy voiceover.
On youtube.com go to watch?v=T5bWl73O9ss Or just search for HTC Sensation Screen Repair
Apparently my old account was disabled so I had to sign up again. Now I can't post a single URL. Hope someone else can make that linkable.

bronson2 said:
I just did exactly this repair and took some footage while doing it. Excuse the crappy voiceover.
On youtube.com go to watch?v=T5bWl73O9ss Or just search for HTC Sensation Screen Repair
Apparently my old account was disabled so I had to sign up again. Now I can't post a single URL. Hope someone else can make that linkable.
Click to expand...
Click to collapse
This one?:
http://www.youtube.com/watch?v=T5bWl73O9ss

if you've never done that before, I suggest (as I do to all my customers to save pain and money) find someone with knowhow, and kindly ask to look over their shoulder. this has worked for me on many many occasions. I know know how to windshield chip repair for one (although completely unrelated)

HTC Sensation Screen replacement

Hey guys, New to the HTC sensation threads (its my Girlfriends phone)
Got her this phone about 6 months ago - 1 week after having it she dropped it and broke the digitizer anyway i got that fixed at my local phone shop with aftermarket digitizer - it worked well but you could tell it was not genuine.
anyway the other week i dropped it and broke the lcd screen yet the digitizer is fine and the phone is still 100% useable - except the display looks awful.
Does anyone know if this is an easy fix, is it worth fixing myself or taking it to the phone shop - Im embarrassed to go back and explain how it has broke again lol.... But i need to get it fixed, Im so close to having my wang removed by my girlfriend.
I was wondering whether or not HTC themselves would repair it ? and maybe replace the digitizer too, I dont mind paying the extra £££ for genuine parts and to be fixed by genuine HTC repairmen..
Any ideas how i can get out this mess ??
sorry for the long post.
Thanks

Off course HTC will repair it, but it'll take longer and probably charge you a lot more than what you can it fixed for.

Out of curiosity do you/your girl not put the phone in a case or something?

nba1341 said:
Out of curiosity do you/your girl not put the phone in a case or something?
Click to expand...
Click to collapse
Haha, no i did not.. But as soon as i get it fixed im gunna invest in a bulletproof / bombproof carbon kevlar box and keep it locked inside it !!!

Was it bought through a carrier or sim free? Could always take it to your carrier and see what they suggest, although they're not normally the cheapest, but at least it should get done properly.

Yeah i got it through vodafone, I think i will give them a call and see what they say.
I was considering taking out insurance, then in a few days call them and tell them its broken, This is risky.... what do you think the odds are with me getting away with it ?
Do you think they would notice the aftermarket digitizer ? It is an exact replica with HTC on it....
these damn phones are so fragile.... I miss the old nokias
EDIT: Seen this and am tempted to get it and fix it myself..... http://www.lingosbox.com/product_info.php?language=en&currency=GBP&products_id=4769
opinions ??

No, you won't get away with it, and it's dishonest, anyway. Don't make yourself a criminal over a cell phone.
Now, that being said, check Ebay. There are lots of vendors in the UK and elsewhere (lots here in the US) that sell replacement screen kits, many of which include instructions and tools.
If you're handy with small tools and careful, you can do this yourself for a fraction of what it will cost you to have it done. I learned this when my kid's iPod battery died some years ago. They're not user replaceable, and Apple wanted some outrageous amount to do it, plus you had to send it away. I found a guy on line that sold batteries with tools and directions, and in 20 minutes, she was good as new.
Pays to do it yourself.
azzledazzle said:
Yeah i got it through vodafone, I think i will give them a call and see what they say.
I was considering taking out insurance, then in a few days call them and tell them its broken, This is risky.... what do you think the odds are with me getting away with it ?
Do you think they would notice the aftermarket digitizer ? It is an exact replica with HTC on it....
these damn phones are so fragile.... I miss the old nokias
EDIT: Seen this and am tempted to get it and fix it myself..... http://www.lingosbox.com/product_info.php?language=en&currency=GBP&products_id=4769
opinions ??
Click to expand...
Click to collapse

joe.attaboy said:
No, you won't get away with it, and it's dishonest, anyway. Don't make yourself a criminal over a cell phone.
Now, that being said, check Ebay. There are lots of vendors in the UK and elsewhere (lots here in the US) that sell replacement screen kits, many of which include instructions and tools.
If you're handy with small tools and careful, you can do this yourself for a fraction of what it will cost you to have it done. I learned this when my kid's iPod battery died some years ago. They're not user replaceable, and Apple wanted some outrageous amount to do it, plus you had to send it away. I found a guy on line that sold batteries with tools and directions, and in 20 minutes, she was good as new.
Pays to do it yourself.
Click to expand...
Click to collapse
I totally agree with you !! i do not want to result to fraudulent behaviour... BUT, i dont want to pay approx £80 for parts and make the whole situation worse by possibly making more damage.
BUT i also dont want to pay approx £150 - £200 thinking i could of fixed it for much less by doing it myself.
I am good with stuff like that and am very gentle and careful..... but i dont believe in myself lol

I recently replaced mine. Its not too terribly hard to do. But you have to get it just right. Currently the digitizer is a bit slow and unresponsive at time but I think i didnt get it in there completely right. So I'm going to dissaimble is again today and get it suck in better and see of that helps
Sent from my cm_tenderloin using Tapatalk

Since the Sensation screen is made by two different manufactures is it possible to mix and match them or do you have to replace the screen with the same one with phone came with? I have a Sensation that needs a LCD that I have not taken apart yet. Im wanting to get the better screen but im not sure if I can just put the better screen in it if thats not what it came with in the first place.

silentsnow31802 said:
Since the Sensation screen is made by two different manufactures is it possible to mix and match them or do you have to replace the screen with the same one with phone came with? I have a Sensation that needs a LCD that I have not taken apart yet. Im wanting to get the better screen but im not sure if I can just put the better screen in it if thats not what it came with in the first place.
Click to expand...
Click to collapse
Well it's much better to replace it with the same display just to be sure it's going to work. There's also a side by side comparison of the Sharp and Acer (AUO) displays
That said, you can check what panel you have using the instructions on this thread:
http://forum.xda-developers.com/showthread.php?t=1131592

dgenx210 said:
Well it's much better to replace it with the same display just to be sure it's going to work. There's also a side by side comparison of the Sharp and Acer (AUO) displays
That said, you can check what panel you have using the instructions on this thread:
http://forum.xda-developers.com/showthread.php?t=1131592
Click to expand...
Click to collapse
The display on my phone is completely destroyed so I cant use terminal emulator to look it up :-(
EDIT: I was doing some research on the part numbers on the back of my screen and I found this thread...
http://pdaclub.pl/forum/sensation/dziwny-kurz-pod-dotykiem/
Post #8 has my same part number as mine (74h02057-00M) listed and in the same sentence AUO. So I have to assume it had the AUO screen which kinda sucks.

silentsnow31802 said:
The display on my phone is completely destroyed so I cant use terminal emulator to look it up :-(
EDIT: I was doing some research on the part numbers on the back of my screen and I found this thread...
http://pdaclub.pl/forum/sensation/dziwny-kurz-pod-dotykiem/
Post #8 has my same part number as mine (74h02057-00M) listed and in the same sentence AUO. So I have to assume it had the AUO screen which kinda sucks.
Click to expand...
Click to collapse
If somehow you can get it to get recognized by adb, you can issue the dmesg from there by using 'adb shell dmesg'
Sent from my HTC Z715e

dgenx210 said:
If somehow you can get it to get recognized by adb, you can issue the dmesg from there by using 'adb shell dmesg'
Sent from my HTC Z715e
Click to expand...
Click to collapse
I dont even have a battery for it at the moment. When the battery arrives ill check it out. I have a feeling im not going to be able to get ADB working though.

I bought this!
http://www.ebay.com/itm/260959508044?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649
Ill let you all know how it turns out....

Well I got the screen and digitizer from the link above today. Installed it and its perfectly fine. No lag anywhere, registers touch like the stock one did. The LCD panel seems to be the same quality as the AUO panel but thats fine with me since im pretty sure this phone came with the AUO from the factory. If you do decide to replace your screen and digitizer i suggest getting them as separate pieces. Having them attached to each other made it sorta difficult to get back together cleanly.

silentsnow31802 said:
Well I got the screen and digitizer from the link above today. Installed it and its perfectly fine. No lag anywhere, registers touch like the stock one did. The LCD panel seems to be the same quality as the AUO panel but thats fine with me since im pretty sure this phone came with the AUO from the factory. If you do decide to replace your screen and digitizer i suggest getting them as separate pieces. Having them attached to each other made it sorta difficult to get back together cleanly.
Click to expand...
Click to collapse
Glad you finally got it sorted. Welcome back to you then

azzledazzle said:
Hey guys, New to the HTC sensation threads (its my Girlfriends phone)
Got her this phone about 6 months ago - 1 week after having it she dropped it and broke the digitizer anyway i got that fixed at my local phone shop with aftermarket digitizer - it worked well but you could tell it was not genuine.
anyway the other week i dropped it and broke the lcd screen yet the digitizer is fine and the phone is still 100% useable - except the display looks awful.
Does anyone know if this is an easy fix, is it worth fixing myself or taking it to the phone shop - Im embarrassed to go back and explain how it has broke again lol.... But i need to get it fixed, Im so close to having my wang removed by my girlfriend.
I was wondering whether or not HTC themselves would repair it ? and maybe replace the digitizer too, I dont mind paying the extra £££ for genuine parts and to be fixed by genuine HTC repairmen..
Any ideas how i can get out this mess ??
sorry for the long post.
Thanks
Click to expand...
Click to collapse
You must of dropped that phone from ten stories lol.. I rarely seen any lcd screen break or crack on the sensation. Being its made from aluminum and the screen is Gorilla Glass.. its tough stuff.. but sorry to hear that

mckellick said:
You must of dropped that phone from ten stories lol.. I rarely seen any lcd screen break or crack on the sensation. Being its made from aluminum and the screen is Gorilla Glass.. its tough stuff.. but sorry to hear that
Click to expand...
Click to collapse
well the day after i got it fixed i knocked it off the side onto tiled flooring, it cracked the lcd but not the digitizer... so weird lol
anyway since then i have had some signal issues with my provider, they have established that the handset is faulty, they are collecting it to repair it.
I still havent had the screen fixed so im just going to see what happens when they go to repair it, Maybe they will think they broke the screen and fix it before returning it to me. Or maybe they wont.... if thats the case i will argue with them that it was fine before they took it away from me
after all, they must have 100's of these phones in boxes gathering dust in their warehouse(s) so a little arguing and im sure i will get it fixed / replaced.
Shhhhh Moms the word !!!

azzledazzle said:
well the day after i got it fixed i knocked it off the side onto tiled flooring, it cracked the lcd but not the digitizer... so weird lol
anyway since then i have had some signal issues with my provider, they have established that the handset is faulty, they are collecting it to repair it.
I still havent had the screen fixed so im just going to see what happens when they go to repair it, Maybe they will think they broke the screen and fix it before returning it to me. Or maybe they wont.... if thats the case i will argue with them that it was fine before they took it away from me
after all, they must have 100's of these phones in boxes gathering dust in their warehouse(s) so a little arguing and im sure i will get it fixed / replaced.
Shhhhh Moms the word !!!
Click to expand...
Click to collapse
Lol yeah I bet they do..but most of the insurance phones you get after your device breaks are refurbished. Cheap beat up and abused.. then recycled.. lol that sounded like a lifetime channel movie. Well I hope your back up and running again..and how'd that tile doing? Cheers mate
Sent from Xparent Cyan Tapatalk HTC Sensation 4G with Beats and a kickass Rom

[Q] Replacement screen, touch unresponsive.

Hi, I dropped my phone a few days ago and completely smashed the screen. It was still usable for a day or two, but the cracks gots worse and I started to get random touches registered to the point where the phone became unusable. So I went to eBay and purchased a replacement screen assembly including the frame. It arrived today and I have just fitted it, phone boots up perfectly and the picture looks great, but the touch is completely unresponsive.
Have I just been incredibly unlucky and received a dud screen? Is there anything I should do to test it out and make sure there is nothing wrong with the components I have before I contact the seller?

Perhaps you sould review this youtube..... It's excellent.........
I have replaced a few Nexus 5 LCD and digitizer with frame with success
I hop this helps Let us know how you do

Blacksmith5 said:
Perhaps you sould review this youtube..... It's excellent.........
I have replaced a few Nexus 5 LCD and digitizer with frame with success
Click to expand...
Click to collapse
Your link didn't show for the youtube - could you write it out or give some search keywords? I broke my glass and need to decide to fix it or buy a different phone. I've read the other broken screen threads and some of the complaints are the aftermarket stuff aren't OEM and therefore not the best quality or long lasting. Could you say where you bought your LCD and digitizer with frame? thanks, JD

hunky-d said:
Your link didn't show for the youtube - could you write it out or give some search keywords? I broke my glass and need to decide to fix it or buy a different phone. I've read the other broken screen threads and some of the complaints are the aftermarket stuff aren't OEM and therefore not the best quality or long lasting. Could you say where you bought your LCD and digitizer with frame? thanks, JD
Click to expand...
Click to collapse
There are no LG OEM parts from aftermarket. Some vendors claim their product was produced in the same factory as the LG parts and therefore are OEM but there is no way to prove this and it is more than likely a lie. Look for a description with something like Grade A or Grade AA. If there is no mention of grade it is likely B stock.
You can try cleaning the connector with alcohol and reseating. If it doesn't you received a dud, it happens even from a reputable seller. On my second replacement I got one that doesn't always calibrate correctly when the screen is awakened.

hunky-d said:
Your link didn't show for the youtube - could you write it out or give some search keywords? I broke my glass and need to decide to fix it or buy a different phone. I've read the other broken screen threads and some of the complaints are the aftermarket stuff aren't OEM and therefore not the best quality or long lasting. Could you say where you bought your LCD and digitizer with frame? thanks, JD
Click to expand...
Click to collapse
Sorry about that Here is the link. It is very wel lexplained and easy to follow plus the photography is excellent.
I hope it helps you out
www.youtube.com/watch?v=OPuCmfhzgbg
M

Busted Screen...Design flaw?

:crying:
LONG VERSION:
Well when I first got my idol 3 on May 23rd the first thing I did before turning it on was to install a cheap plastic screen protector. I then turned it on, played with it and poured over the outside of the phone. Build seemed good. The only area I genuinely disliked was the design choice laying the glass screen on TOP of the frame/bezels. It looks nice but I thought at the time, 'makes me worry about dropping it, even with a case'. I always use TPU cases with no problems and installed it on the idol. Today my screen shattered. I did not drop the phone (haven't dropped it once in the 3+ weeks I've owned it). I did not bump into anything. The phone was in my side pocket of my work pants (not 'skinny' jeans I wear loose pants/jeans. Side rant: no disrespect to the hipsters but skinny jeans are not in my vocabulary, I don't know anyone that looks good in them ) while I drove from work around the corner to Wegmans (grocery store). Got in the store and pulled out my phone only to see a shattered screen. I thought it was my tempered screen protector ( I put that on a few days after getting the phone once they were in stock) until I noticed I couldn't use the bottom 2/3 of the touchscreen. Digitizer was shot. Ugh. Looking back the only point I can think of where any pressure was applied to the screen would be when I got out of the car and my pants probably tightened when pivoting off the seat. Seriously. That's it. I must have done the same thing 2 dozen times as I almost always go to Wegmans after work and since it's so close I leave the phone in my pocket (loose pockets!!). Afterwards while driving home I always put the phone in it's holster on the dash. I got home and pulled the tempered glass off (incidentally the glass protector is fine..) and took a closer look. Remember "Bendgate" with the 6-plus? Yeah my phone is also ever so slightly bent as well. I baby the hell out of my phone, not a scratch or nick anywhere on the body. I'm so disappointed. I absolutely love this phone and yesterday I would rate alcatel/the phone a 4.5 out of 5 for a stellar product with few issues (obv. the pervasive DT2W issue). But after today I strongly believe they messed up their design by putting the glass on top of the frame and not embedded within the bezels like almost every other phone out there. I'm preparing my email to alcatel now in hopes I get something from them but I know they have no reason to believe my story as to how this happened. I don't believe my actions were a result of misuse by any means as I've owned plenty of smartphones without ever breaking one. I don't expect anything from Alcatel but I seriously hope their next iteration of this phone will be better protected. I'm creating this thread as a warning to all the other owners out there that you need to be very careful handling this phone, If a simple motion such as this can result in a broken screen then I'm sure that a drop will be just as bad even with a tempered glass protector. So everyone PLEASE be careful! Personally I am distrustful of the device's build quality now and will hang on to this until I can buy a replacement screen/digitizer and attempt to replace it myself ( a review on Amazon a few days ago mentioned that screen replacement costs $150, almost the price I paid for the thing) though I will wait to hear back from Alcatel. I'll try to upload a couple pics of the phone, but really all you'll see is an otherwise pristine phone with a broken screen and the leftover residue from my tempered protector (now removed). Ugh, this sucks
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF

I can't believe this phone broke that easy, it was either a defective phone or its just fragile. I'm really thinking of returning this phone since it has so many things to it.
Sent from my 6045I

I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.

Dang I have a tpu case and tempered glass but I'm scared now lol thinking of returning and getting a OPO
Sent from my 6045I

I seriously considered the opo but for me band support was paramount. I wonder if a hard case would be better for this phone, I know they're harder on the body but would presumably give a bit more structure for the phone. OT, I finally have a use for the reversible feature as it allows me to type on the phone and open most apps flipping the thing upside down over and over :/

Hopefully its not a defect to all phones. I only have till Monday to figure out if I want to return it
Sent from my 6045I

psu2fan said:
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
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Have you approached Alcatel to see if they will replace the device/display under warranty? Clearly you did not do anything out of the ordinary - drop it to knock it against something - so they *should* replace it, and if not, you should be able to take it up with your credit card company. I feel sorry for your situation. I got my phone for $200, have no problems except the lag ( and more recently more frequent d2w issues ) - and I am waiting for something like you to happen to me. At that time I will have to take it up with Alcatel , because I certainly want to keep the device, for its bright screen and loud speakers alone, for the $200 I paid.
Electronics are not flawless articles - but my suggestion would be give Alcatel support a chance. This will also tell all of us, how good their support really is. Abt 4 years back, I was one of the lucky ones that got in on the $99 HP Touchpad sweepstakes - and right after I got it, the display panel started malfunctioning. So I took it up with HP and they sent me a prepaid box - and had me ship the tablet back to them - and returned it to me after replacing the display. Since that day, that device has been a workhorse for me - Best $90 I ever spent on a piece of electronics. So my point is - sometimes - your immediate experience will be negative - but it is worth give it another chance. And these days, usually your CC company will come to your rescue in such matters.

Oh absolutely. I guess I wasn't very clear about that but I'm retelling my story with them. I certainly hope they do something about it, I just have my doubts.I'll have to read through the terms on my credit card, can't remember if I used Amex or Discover for it.. but I thought you just got an extended warranty through them, no?

Ok I sent out my lengthy email to Alcatel just now, so I'll update this thread when I hear back from them. Also I looked into my purchase and I did use Discover which includes 90-days device coverage including broken screens so I'm covered in case Alcatel doesn't come through. Thanks stl1859, I would not have remembered that if you didn't mention it.

psu2fan said:
:crying:
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
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many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?

DallasCZ said:
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
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I know it's hard to believe, I have a hard time believing it. Which is precisely why I posted about this. And yes it was minimal to moderate pressure. I did not drop the device, it was in my pocket and I didn't bump into anything. The only pressure exerted was from my pants as I shifted to the left to get out of the car. I've certainly been fortunate over the years to have never broken a screen; I've dropped my previous phones a handful of times, even rolled over one while it was in my pocket. If any of those things would have happened and resulted in a broken screen/bent phone I wouldn't be posting here.. I expect that outcome in those situations. Also no I don't expect Alcatel to believe me, which is why I was so worried about spending my money on a device only to have it fail in this manner. Thankfully due to the suggestion of another member I will be covered thanks to my CC company.

You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.

stl1859 said:
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
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Yes, I'm currently waiting on them. Since I submitted the support email going into the weekend I'm giving them through Monday to reply before I start calling them.

Well, As expected.. BTW the phone number listed is not valid. Had to initiate claims online at alcatel.finetw.com Customer care didn't care (haha) how the phone broke, though I wouldn't expect them to. I'll include a copy of my original email with the phone so that hopefully the tech at least takes a look at the strength of the phone.
Dear xxxxxx,
Thank you for getting in touch with us. We understand your concern and we will be happy to assist you. Unfortunately with physical damaged the warranty gets void, so you can contact the repair center and ask how much they will charge you to fix device, the phone number is 496-484-6610..
Best regards,
ALCATEL ONETOUCH

First, that is a pathetic response. With that kind of attitude, they are not going to gain many customers. Second, I don't think that is a valid statement at all. Defects can cause 'physical damage'. It is a piece of electronics after all . If they are not covering 'physical damage' - what are they covering - emotional damage !!!
They probably meant physical *abuse* - which in your case - there was none. So I do not think they have grounds to decline warranty. It appears that they are simply assuming there was 'physical abuse' . Let me ask you - did you explain the incident - to the level of detail that you did over here ? ( meaning how it was in your pant's pocket - and how there might have been some pressure when you tried to get out of your vehicle , etc etc. ) - Or did you simply tell them that you discovered the screen to be shattered one fine day when you took it out of your pocket ?
Are you still engaging with them, or are you going to go to your CC company now ? I am disappointed with their support. Clearly, the only way they can sell anything if they keep pricing their products dirt cheap. Even then, I would think twice before buying from them.

I'm just thinking that this is going to be my last Alcatel product if I even decide to keep it. This support is pretty bad.
Sent from my 6045I

I keep mine in jeans, including skinny jeans and don't have these issues. It doesn't have much give so I have to position it in the pocket with the least pressure points. I would expect screen separation before screen cracking since it is plastic. I have had issue when its hot the double tap to wake will turn on the lock screen and dial contacts if the pocket is big enough for it to move around. So far I am impressed with dragontrail being less prone to fingerprints, but I do everything to avoid scratches and cracks short of a screen protector so take that into consideration.

i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
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This is really the crux of it. And why I said I did not expect them to do anything. The only way to uncover a design flaw IMO is if this starts happening a lot (like bendgate.. well maybe not a lot in that case but some people showing on video how easily it bent). Also yes I went into great detail about the when/where/how the device broke. I also included the details with the phone, imploring the tech to at least look at the device to determine if there's a structural weak point or something. Sorry I took so long to reply, I've been getting my backup device (LG Leon.. ok phone for price but slooooow) setup and haven't been to the site in a few days.
gavolo said:
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
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Yeah I'm going through the CC company now. Interestingly I had to pay $40 to send the device back listing the screen as broken, so maybe (knock on wood) it won't be as expensive after all