i had this error yesterday.fixed it by installing the sprint RUU...im back on fresh 1.1 btw...heres the deal though,yesterday i was getting picture mail errors,id get the "download" button,id push it..n it would give me a "download unsuccessful" message..tried it on the stock app and on handcent and id get the same thing..i looked it up on google n seems other people have this issue too,but no clear fix..just wondering what the problem is?and what's the fix besides resetting your phone back to factory settings...i'd really hate to do this over again if this starts happening..
ps: when i get pic mail,it shows up as a "download" button instead of the slideshow viewer.not sure whats up with this.
edit: i had called sprint customer support yesterday,they transfered me to tech support,tried sending me a picture n didnt work as well...so i just "reformatted" the hero to stock with the sprint ruu.
Im starting to think there was a problem with the Sprint picmail server or something because I had the SAME problem only mine just kept saying downloading and never opened. I then Ruu back to stock and rerooted and flashed Fresh 1.1 and everything was fine again but from what Ive read ALOT of people had this same problem so Im thinking it HAD TO BE something to do with the service. Which means I spent over an hour for nothing,lol
Word lol.freakin sucks.annoying as hell..u think it was just their pic mail service that as down or what couldb it be?cause when u reformat the phone it all starts working again....also,when u get pic mail,do u still get the slideshows or just the download button?
you guys made sure ya wasnt on wifi? my picture messages NEVER worked while i was on wifi on my G1 or Hero, i always wondered why though!
Yup.WiFi was off.I had that happening hen I first got the phone..but this time it had nothin to do with WiFi.it was more like an error.like if the download link was broken or u didn't have picture mail service..its weird.
Yeah there's a problem with MMS downloads when on wifi.
Think it has somethign to do with redirecting data through the wifi network when connected.
Yeah, it's not the Sprint network, its the phone. Pretty much all of out HTC Hero's suddenly develop that problem 4-5 weeks after purchase. A hard reset is typically the only fix. And no, currently pic mail cannot be sent or recieved on wifi. Though we are working to fix that bug. I get this issue countless times a day, along with "I can't play YouTube videos". And my all-time personal favorite, and the most common, is "I set a pattern lock and forgot it, and now it's asking me for my gmail information and I don't remember my email adress or password." But yeah, I've tried everything under the sun on our side of the network to fix the hero pic mail, and nothing works aside from a hard reset.
-Sir Stanley
-Sprint Adv. Tech. Escalations Dept.
Why bother!!
There are two issues here 1 is plain old sending email, the other is picture mail.
On wifi I can't send from gmail . I can send from accounts of both the isp and a web based mail provider. On 3g I can't send from the isp account. I can send from gmail and the web based account. Asking sprint why they block sending from the isp account, they reiterate some company policy. Asking the isp why they block gmail, same answer. As far as I can tell they both refuse to agree to share mail packet user info as it could lead to "spamming" (really loss of customer reliance on their services). Ok some redirection (and encapsulation) from sprint to the isp of email would be needed, but so what.
Now as for the second issue, If it sends email, the account will send picture mail. just verified it.
Could you clarify what you mean? What ISP are you talking about? If you have an email through your ISP, it could be your ISP blocks POP access to their outgoing servers. I know Cox does this, but I ahve found taht changing your outgoing port to 465 will still allow you to send. So if you are more specific with your problem there is a god cahnce I can help you out.
I was having sms/mms issues last nite while at a club...met a couple girls,they texted me,the phone vibrated,sayin i received texts then it would delete them...i was using hanecent...i uninstalled n tried chompsms,problem kept going...meanwhile,just out of curiosity,i tried to update the profile n prl,id get a "1012 error.cant update"....rebooted the phone a few times and nothin,i finally uninstallled chomp n handcent,n started using the stock message app,n voilllaaa..i would receive all sms n mms......this morning i tried doing the updates again and they actually worked....im not sure what the problem is/was...im guessing either 3rd party app's hide/delete messages or maybe a phone or network problem...as of now im leaning more towards the sms app's..cause as soon as i uninstalled,i had a buddy sending me pics n they started showing up.....theres an app in the market,called unread sms or somethin like that,which is to show hidden messages...i tried it but didnt work.just thought id point this app out so you guys know this is a known bug...hopefully newer 2.xxx roms will fix this,or maybe this problem will land in the right hands cause its freakin annoying and a serious ****-block lol....
Yeah, it's not the Sprint network, its the phone
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Click to collapse
Not to completely disagree, but the only time I've had this issue is when my web signal is poor. I don't know why, but for as long as I've been with sprint, my major issue has always been why, at times, if my phone has a signal of any kind, it won't work. And that's been with any phone I've ever had with sprint.
As a matter of fact, the only time I get the "download" button is when the signal is poor. I had a "1" for web and received a mms. It kept failing, tried to browse the web, nothing. Waited about 30 minutes until I got back into good coverage, and it worked fine. That tells me it's the service not the phone.
Yeah, all day yesterday my phone wasnt recieving txts. Luckily I can just reprogram it. (you have to have your unlock code to do this.) But I use handcent, as probably does almost everyone here, and I've never had a problem with it. But there was a major txting issue with the heros yesterday, lot of customers complained about it. If it happens again call Sprint and tell them you need a ##DATA Restore done on your phone. That will take care of it.
Also, updating your profile is just updating your data profile, which is your username and password to use sprint data services. If your internet is working, no need to update your profile, and if its already working it's not suprising to get a 1012.
Your PRL is your preffered roaming list, just tells your phone which companys towers to use first if Sprint is not available. (Based on who is giving Sprint the best roaming rates for that period.) PRL updates only come out every quarter or so, so theres no need to try to update it. If you are within sprint coverage it makes no difference.
@Red250.
Hi. I spend at least 10 hours of every day helping Sprint Android users with every problem you can possibly imagine. I'm sure if you have no internet coverage that would be a problem with getting picmail, which is sent through the DATA network. But as long as you do have internet, they should come through. Yes, for the issue I am talking about, it IS the phone. When customers in New York, Los Angeles, Las Vegas, Washington DC, etc call in and have an EV on their screen with full signal, and they are getting a download button and download unsuccessful, I am definetely not gonna tell them they have insufficient coverage. So, considering you have only your own experience to go by and I have around 300+ cases per week from all over the country......I think that I can confidently say that I know what Im talking about.
sirstanley said:
Could you clarify what you mean? What ISP are you talking about? If you have an email through your ISP, it could be your ISP blocks POP access to their outgoing servers. I know Cox does this, but I ahve found taht changing your outgoing port to 465 will still allow you to send. So if you are more specific with your problem there is a god cahnce I can help you out.
Click to expand...
Click to collapse
Thanks. I have no problems using the isp's pop servers from the wifi, being hosted by the isp. I can not access the isp's pop outgoing server from sprint's 3g. That would require sprint to have negotiated a service connection from the isp, which would have required sprint to repacket (forward) my mail packets -so my original packets would appear to originate from the isp's out going server.
Sprint and google have this service. Sprint and the isp have reciprocal server blocking.
This was significant to me 3 months ago. Now it's a fact that i have accepted. I do receive from all accounts on both wifi and 3g. If i really need to send across server blocks, I log into the web mail editor page for either.
sirstanley said:
Yeah, all day yesterday my phone wasnt recieving txts. Luckily I can just reprogram it. (you have to have your unlock code to do this.) But I use handcent, as probably does almost everyone here, and I've never had a problem with it. But there was a major txting issue with the heros yesterday, lot of customers complained about it. If it happens again call Sprint and tell them you need a ##DATA Restore done on your phone. That will take care of it.
Also, updating your profile is just updating your data profile, which is your username and password to use sprint data services. If your internet is working, no need to update your profile, and if its already working it's not suprising to get a 1012.
Your PRL is your preffered roaming list, just tells your phone which companys towers to use first if Sprint is not available. (Based on who is giving Sprint the best roaming rates for that period.) PRL updates only come out every quarter or so, so theres no need to try to update it. If you are within sprint coverage it makes no difference.
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Click to collapse
Can u post what the steps to reprogram it were?..i already have the password/code thing..thanks
We honestly do not block any servers. Its a simple matter of whether you ISP Email provider allows access to their servers while not using their internet service. If they don't, I can usually find a workaround. For example, if you have a gmail, you could use gmails outgoing server instead. The email will still come from your ISP email adress, just relayed through gmails SMTP servers. But I can personally assure you that Sprint is not blocking your email. We spend hundreds of man hours every week trying to help customers set up their email on their device. Your email provider may be blocking you, but sprint is not. I am currently looking at a list of email server settings and ports provided by Sprint to help you, the customer, to set up your emails on our phones. So I assure you Sprint is not cackling evilly while we block your email servers.
To perform a ##DATA Restore, which completely wipes your programming and then reboots your phone, then takes it back through Hands Free Activation, completely reprogramming it using the correct settings from our network:
1.Bring up you Dialer
2. Enter ##3282#
3. When given choice of View or Edit, touch Edit
4. Enter MSL (Master Subsidy Lock)
5. Touch 'User Name'
6. Press 'Menu' Button
7. Touch 'Restore'
8. Touch 'OK'
No personal data will be lost, this only reprograms the phone. Please allow phone to go through hands free activation process upon reboot.
I'm definately not gonna argue you'll know more about it than I ever want to. I was just stating an exception to the same problem. But you're comment about major cities and full coverage leads me back to my first statement. 5 years of driving cross country in a truck with sprint as my carrier I've seen both ends of the signal spectrum. With 3 different phones, from a flip phone, to a palm treo, there's been MANY times I can have a full signal, and the phone won't connect, or full evdo and the internet won't work. That's honestly the only pet peeve I've ever had with my service.
In case you cant tell by my activity, I'm bored as hell at work. And yeah, Sprints service is not the best. We do get some of the nicer phones, and we focus more on technology than building towers. But we do have the most reasonably prices plans, and you get what you pay for.
bronxknight28 said:
you guys made sure ya wasnt on wifi? my picture messages NEVER worked while i was on wifi on my G1 or Hero, i always wondered why though!
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Had the same experience w/ my Hero... Would never work if WiFi is on even if I turned off the wifi as long as the message was sent when it was on it just would work. If u have that problem, turn off ur wifi n have them resend the message...
Related
I'm having a problem. I'm constantly getting text messages from Ozmail everytime I get an email message from my Hotmail account. I did a hard reset and upgraded my ROM to the latest version and don't even have email setup on my phone yet. I was looking at other message boards by doing a search on Google and found other people have the same issue. It seems to be with both Verizon and AT&T. The solution I found was to disable your PDA and enable your old phone and go to Get It Now and remove the VZ Mobile Email application and then disable your old phone again and activate your PDA again. I called Verizon to do this and I still have the same problem. It didn't seem to work for me. I've been calling Verzion for months about this problem and they keep saying they will check into it and get back to me and I never hear back from anyone. It's really starting to drive me crazy. Sometimes it happens all day long and sometimes it won't happen for weeks. It's totally intermittant. Please let me know if anybody has a solution. Thanks!
Disable SMS notification in Hotmail settings
You are getting these text messages by enabling the option in your hotmail settings. in addition, you may be paying for them.
Well, I don't remember ever setting it to do that, but I disabled the feature. I'll see what happens. I don't understand why it's coming from Ozmail though. Ozmail is the software that Verizon installs on your Cell Phone via Get It Now, or the downloadable .cab file on the PDAs. You are saying Hotmail is using Ozmail? I'm confused. What do you mean I might be paying for them? Paying for what? I have unlimited text and picture messaging. You are saying the Hotmail is billing you for that service?
rajivshastri said:
You are getting these text messages by enabling the option in your hotmail settings. in addition, you may be paying for them.
Click to expand...
Click to collapse
For the past 2 weeks, I've been bugged by this error message when I'm replying to an SMS:
"The message was not sent to one or more recipients. To verify address and network coverage, select Retry. To save to Drafts, select Cancel"
I have reflashed my Omnia with 3 different roms and I still get that error whenever I reply to an SMS. I'm now on my 4th rom (M2D04).
I had Vito SMS-Chat installed in the previous roms. I did not install it now thinking maybe it was the culprit.
Have anyone else experienced the same problem?
Now I'm really pissed. I reflashed again, now using Secany's HK3 rom. Didn't install any apps, just wanted to check if the problem with replying to SMS will be gone. But I still get that error message!!!
have you made sure your operator settings are correct
My operator settings are correct.
Sometimes I can send/reply to messages, but most of the time I can't.
I've seen similar problems get resolved by checking this option:
Go to messaging-->menu-->options. Go to the address tab and make sure under 'In contacts get email addresses from' it reads 'All email fields'.
Try giving it another shot now.
Thanks, I'll give it a try!
No luck. Still can't send/reply SMS.
I am now suspecting my telecom provider is blocking SMS coming from Samsung Omnias. Is this possible?
Here's the situation:
The telecom provider (Telecom A) I'm using is aggressively promoting the iPhone 3G. Another telecom (Telecom B) is marketing the Samsung Omnia. Here, the iPhone is losing to the Omnia. So is it possible that Telecom A is sabotaging the Omnia if you use Telecom A's simcard on the Omnia?
I switched my sim in the Omnia to that of Telecom B's last night. So far, all my messages were sent without any problems. If I didn't encounter any SMS errors until tomorrow, then I think my theory is right.
Also, I have 2 other friends who have Omnia, one is using Telecom A, and the other is using Telecom B. The one using Telecom A also have the same problem as mine, while the one using Telecom B haven't encountered it yet.
Ahhh, CONSPIRACY ALERT!
No, I doubt that your theory is correct! You forget one thing: your "Telecom A" earns money while you're sending a short message - no matter what phone you're using! They surely promote their own phones when you sign up for a service agreement or upgrade your existing plan; however, what they want you to do, is, to make many calls and send plenty messages because that is what they rely on to make money.
I really think that something in your settings is still not correct - this is the only one reason why it won't send out your messages!
Using Telecom B's simcard on my Omnia the whole day today, no problems with SMS sending.
Regarding the settings, if there are incorrect settings, then I won't be able to send a single SMS. But there were times that my SMS goes through.
I was thinking.....maybe its just sim/signal issues more to do with the combination of Telecom A + your Omnia. Figures...because your saying it works perfectly fine on the other chip. And that automatically rules out anything to do with the roms or the device itself. I've seen issues like these...and well sometimes....there really is no explaining them.
But I never experienced this when my phone was still new and on G3 rom.
I am coming from a Tmobile Sidekick. Im not sure if many of you are familiar with that phone, and if you are not, don't familiarize yourself with it.. worst phone ever.
The one feature i liked about it was the fact that even if i lost service and got an instant message through their IM client, i received it when i regained service, no matter if it were 1 minute later or an hour later. My guess is that the messages were saved on the server till the phone sent a message to the server that i actually received the message.
Now, I am a ATT Fuze (raphael) user and I dont know which clients use the same mechanism. I know the original messenger that comes with the phone does not, and neither does AIM mobile.
Does anyone know any messenger which uses such a mechanism? The reason I am asking if in my work place I do not always have service, and do not want to lose messages.
Palringo might, but I'm not sure.
Hey all. I know similar questions have been asked, but I've yet to figure out a solution to it. I just ported my number from verizon for this phone. As we know, the Tmobile version's stock messaging app doesn't support group chat, so I chose to use Google Messenger. I've been missing messages in group chat since day one. I will get about 60%, sometimes as low as 20%, or the messages. The rest will just never come in. The issue also occures in standard picture messages and texts, but are much less frequent. This is incredibly infuriating, as the tech support has no idea what the solution is, and sony thinks it's tmobile's issue.
Things I have tried:
1. Set the APNs to be ipv4/6.
2. Use Textra with tmobile fixes.
3. Turn off wifi calling.
4. Turn off wifi.
5. Change sim cards.
6. Disable stock messaging app.
7. Disable voLTE.
I'm at my witt's end with it, and no tech support will give me an acceptable solution. Has anyone had this issue, and maybe know a way to fix it? I'd appreciate any input you can provide.
Thanks!
Edit: also, I did not come from an iPhone prior to switching. The issue doesn't seem to be limited to iPhones, but they're the only ones I tend to group chat. And finally, the phones are on Verizon and at&t.
I'm having the exact same issue. It's frustrating and I will be returning the phone soon.
Sent from my D6616 using Tapatalk
I'm getting mine, they come in as not downloaded, soon as I hit download I get them all after that
I think I might have fixed it, but I don't know what caused it to begin with. After doing a factory reset on the phone, all of the group chat seems to come in and in the right order. I don't know if what application was causing the conflict, if there was any. But it seems to be working for now...
For those having the issue, maybe try that. Also, change the APN type to ipv4/6. I'll report back if there's any change or if I figure out the conflict.
I too did a factory reset but the stock messaging app does not support group texts correctly. Either on cell or WiFi calling. It slowly reverts back to missing texts with continues usage until you factory reset again.
Sent from my D6616 using Tapatalk
T-Mobile Missing some group chat sms texts
I'm having the same problem with my T-Mobile Z3. I think the problem is with T-Mobile, not the phone but I haven't been able to figure out what is causing it. I thought it was poor reception or Wifi Calling, but even with WIfi Calling off and Personal Cell Spot boosters, I still miss some. Otherwise, I love the phone.
As other users have said, this wasn't a permanent fix. My phone stopped rceiving group chat properly overnight, so now i'm back to square one. This is infuriating.
welcome to the jungle man. more and more i believe the problem is due to the phone and how it fetches mms. maybe it has to do with power management. because why would we get them all correctly after factory reset and slowly it starts dropping mms again. so strange.
---------- Post added at 08:58 PM ---------- Previous post was at 08:49 PM ----------
jayact
have you had mms issues with other phones on tmobile? i briefly had a m8 but had faulty bluetooth so i had to return it. didnt have time to really see if it had mms issues too.
Is it possible that with Stamina mode enabled the mms notification is expiring before the message content is downloaded? Might try adding the messaging app to the Stamina exclusion app list to see if that helps.
cschmitt said:
Is it possible that with Stamina mode enabled the mms notification is expiring before the message content is downloaded? Might try adding the messaging app to the Stamina exclusion app list to see if that helps.
Click to expand...
Click to collapse
but i dont have stamina mode on. is it on by default? it says off on power management. i even disabled "queue background data"
still missing mms.
since family is in town for thanksgiving i have family members with different iphones and android phones with carriers on sprint, sprint/republic wireless, and verizon.
ran a few tests.. i could steadily reproduce missing group mms from sister with iphone 5 on verizon when everybody else got them. i disabled imessage on her phone and then her mms came through. reenabled imessage on her phone and mms still came through. no idea if this was coincidence or i actually did something important. i think i'm sending the phone back for nexus 6. if it has trouble then i have to jump ship from tmo.
regulator207 said:
but i dont have stamina mode on. is it on by default?
ran a few tests.. i could steadily reproduce missing group mms from sister with iphone 5 on verizon when everybody else got them.
Click to expand...
Click to collapse
Stamina is off by default, so that's probably not the issue.
Maybe check your detailed usage by date and sender on TMO website to see if they show receipt of the missed messages, that would give an indication if it's a TMO issue or something with the phone.
Make sure your APN is set correctly. Mine was not set out of the box. Google it or search T-Mobile support page for correct settings. After I set APN it works flawlessly. Even group messaging.
I'm having the same problem and it's aggrivating not knowing if you missed messages.
It's not just group messages but regular messages.
Regulator (and others),
To answer your question, I'm a new tmobile customer. So, I haven't had this issue om Verizon. That said, I checked the messaging logs on my account, and it seems to actually be missing on their end. These groupchats I am missing aren't even being reported on their end. I'm planning on calling their service again to give them the details. I wish there was something else I could update with. This can't be a software issue at that point, right?
I have the same exact issue, word for word sadly, yesterday was the worst, people kept telling me that they couldn't get a hold of me, i restart my phone and BAM 20 texts blitz my phone from 2 days before -.-
TLDR
After turning off VoLTE (Settings > call settings > un-check Enable VoLTE) i seem to have no texts struggling to send still need to test group chats
Just thought I would update everyone who might be curious. After puttig in 2 more trouvle tickets with he tmobile engineers and finally giving up on going through tech support, I went to the tmobile store in person. I asked to transfer my number to a temp phone there to determine whether or not it's a handset or backend issue. Group chats came in perfectly on the LG G2. With that knowledge, I requested a second replacement phone. In case you didn't know (as no rep told me) we have a 1 year warrenty through tmobile by default ON TOP of the 2 year sony warrenty. This one was refurbished, but the texting issues are not there. I would recommend everyone do the same, if they are able. Right now, tmobile isn't recognizing it as a handset issue, or an issue at all, which is very strange. Hope this helps you guys.
Tl;dr get a replacement handset.
FWIW - i came upon this thread googling the same issue, but i have a nexus 5 on tmobile. i think it is the service, not the phone. getting ready to call t-mobile now...
Switched to Tmobile from Sprint 2 weeks ago. I am having the exact same problem with MMS/Group texting on my new stock Z3. I have confirmed that I am definitely not receiving all group messages. Turning off WiFi calling didn't help, turning off Volte didn't help, Stamina mode has never been on. I've tried using Textra and Google Messenger and Hangouts. I would say I get about 50% of the group messages sent to me. When I do get one it shows up in the threaded group message ok but I'll also have a notification from the individual (one-on-one) thread with the person that just sent the message and it shows as download failed.
jayact~ said:
Just thought I would update everyone who might be curious. After puttig in 2 more trouvle tickets with he tmobile engineers and finally giving up on going through tech support, I went to the tmobile store in person. I asked to transfer my number to a temp phone there to determine whether or not it's a handset or backend issue. Group chats came in perfectly on the LG G2. With that knowledge, I requested a second replacement phone. In case you didn't know (as no rep told me) we have a 1 year warrenty through tmobile by default ON TOP of the 2 year sony warrenty. This one was refurbished, but the texting issues are not there. I would recommend everyone do the same, if they are able. Right now, tmobile isn't recognizing it as a handset issue, or an issue at all, which is very strange. Hope this helps you guys.
Tl;dr get a replacement handset.
Click to expand...
Click to collapse
I've been having the same issues that you (and others) have described. That is, missing group messages, some sms messages delayed significantly (sometimes a day or more) before I receive them, cannot download mms messages, etc. I am also a former Verizon customer, but have never had an iPhone.
Before I trade in my Z3 for a refurbished model, has the new phone permanently fixed all your messaging issues? If so, which messaging app are you using now? Hangouts? Textra?
Thanks so much. This is an incredibly frustrating issue. Such a fundamental phone function.
I'm waiting for 5.0 to come out. People are speculating that the messaging in lollipop will fix this issue.
Ok, a little backfill here. My wife and I got Note 5's about a month after release around the time updates were released allowing RCS functionality. I loved advanced messaging, mainly because I could text full resolution pics less than 10MB.
When it came out, I remember if one of your contacts had it, the messaging icon under their contact details turned from orange to green. Also, if I remember right the only way to mms a full size pic was to share it from the gallery to messages, not attach a pic from within the messages app.
So, I realize it had been a good 6 weeks or so since I've been able to text large pics to my wife. Her contact details icons are no longer green either. There is an S6 and an S6 Edge on my account also and none of us can advance message each other.
I also cannot use RCS with a friend of mine on Tmobile with a Note 5 either. I went to a Tmobile store and they said maybe binge on was affecting it, I obliged them and disabled binge on on the other 4 lines, mine is unlimited and had been off since announced. We tried that, to no avail and the service rep said I should call tech support. Called, they escalated it and created a trouble ticked. Called me back today saying there were no network problems, to go to a store.
I took to Twitter with @TmobileHelp and they had me make sure VOLTE was on and WiFi calling, which it was. Had me clear data on the messages app, restart device, still no go.
I did a full factory reset, no go. T-mobile's twitter help created another ticket for me and said they escalated it and will follow up by this friday.
Some other notes is all devices are completely stock and fully updated, no root, and we all live in strong service LTE areas in SoCal. I've travelled in a 200 mile radius the last week checking my RCS, and it doesn't work anywhere. Well, I should clarify that Video calling on LTE works, just not advanced messaging.
I haven't found any cases of this on the Web anywhere else. Has anybody ran into this or have any other tips I have left out?
Sent from my SM-N920T using Tapatalk
farfromovin said:
Ok, a little backfill here. My wife and I got Note 5's about a month after release around the time updates were released allowing RCS functionality. I loved advanced messaging, mainly because I could text full resolution pics less than 10MB.
When it came out, I remember if one of your contacts had it, the messaging icon under their contact details turned from orange to green. Also, if I remember right the only way to mms a full size pic was to share it from the gallery to messages, not attach a pic from within the messages app.
So, I realize it had been a good 6 weeks or so since I've been able to text large pics to my wife. Her contact details icons are no longer green either. There is an S6 and an S6 Edge on my account also and none of us can advance message each other.
I also cannot use RCS with a friend of mine on Tmobile with a Note 5 either. I went to a Tmobile store and they said maybe binge on was affecting it, I obliged them and disabled binge on on the other 4 lines, mine is unlimited and had been off since announced. We tried that, to no avail and the service rep said I should call tech support. Called, they escalated it and created a trouble ticked. Called me back today saying there were no network problems, to go to a store.
I took to Twitter with @TmobileHelp and they had me make sure VOLTE was on and WiFi calling, which it was. Had me clear data on the messages app, restart device, still no go.
I did a full factory reset, no go. T-mobile's twitter help created another ticket for me and said they escalated it and will follow up by this friday.
Some other notes is all devices are completely stock and fully updated, no root, and we all live in strong service LTE areas in SoCal. I've travelled in a 200 mile radius the last week checking my RCS, and it doesn't work anywhere. Well, I should clarify that Video calling on LTE works, just not advanced messaging.
I haven't found any cases of this on the Web anywhere else. Has anybody ran into this or have any other tips I have left out?
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
try this. go into contacts>"my profile" which is your name> and enable "profile sharing" on both devices. that was my issue back when i first tried using it, but it works fine now. its spotty sometimes, but it does indeed work for me.
guaneet said:
try this. go into contacts>"my profile" which is your name> and enable "profile sharing" on both devices. that was my issue back when i first tried using it, but it works fine now. its spotty sometimes, but it does indeed work for me.
Click to expand...
Click to collapse
Mine was shared but not my wifes. Changed them both as well as cleaned up several duplicate contacts. No dice. Each "my profile" for the respective device shows green icons on its own device. But on the other devices it's a no go. They even show that they are shared via profile sharing on the opposite devices but still won't light up green.
I'll post up after tmobile follows up on the tech ticket today or tomorrow.
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farfromovin said:
Mine was shared but not my wifes. Changed them both as well as cleaned up several duplicate contacts. No dice. Each "my profile" for the respective device shows green icons on its own device. But on the other devices it's a no go. They even show that they are shared via profile sharing on the opposite devices but still won't light up green.
I'll post up after tmobile follows up on the tech ticket today or tomorrow.
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That's weird. But good luck! Also you could try two more things , when you factory reset your phone make sure you enable enhanced features after you log into your Samsung account, but before you do that try to wipe cache/dalvik and see if that helps. But before you do that wipe enhanced features cache in applications and see if that helps.
Lol yeah I know its all jumbled up lol
Well, factory reset both devices. Logged in skipping Google and Samsung logins. Manually added each other's contacts on the 2 devices, enabled profile sharing, opted into enhanced features, WiFi calling preferred and connected.
Restarted both devices, no advanced messages. Can video call no problem, although the video call icon is not green either like it used to be.
Is anybody in SoCal able to use advanced messaging? At this point I'm calling it a network issue.
Tmobile said the network is fine, they are sending 2 new sims to try.
farfromovin said:
Ok, a little backfill here. My wife and I got Note 5's about a month after release around the time updates were released allowing RCS functionality. I loved advanced messaging, mainly because I could text full resolution pics less than 10MB.
When it came out, I remember if one of your contacts had it, the messaging icon under their contact details turned from orange to green. Also, if I remember right the only way to mms a full size pic was to share it from the gallery to messages, not attach a pic from within the messages app.
So, I realize it had been a good 6 weeks or so since I've been able to text large pics to my wife. Her contact details icons are no longer green either. There is an S6 and an S6 Edge on my account also and none of us can advance message each other.
I also cannot use RCS with a friend of mine on Tmobile with a Note 5 either. I went to a Tmobile store and they said maybe binge on was affecting it, I obliged them and disabled binge on on the other 4 lines, mine is unlimited and had been off since announced. We tried that, to no avail and the service rep said I should call tech support. Called, they escalated it and created a trouble ticked. Called me back today saying there were no network problems, to go to a store.
I took to Twitter with @TmobileHelp and they had me make sure VOLTE was on and WiFi calling, which it was. Had me clear data on the messages app, restart device, still no go.
I did a full factory reset, no go. T-mobile's twitter help created another ticket for me and said they escalated it and will follow up by this friday.
Some other notes is all devices are completely stock and fully updated, no root, and we all live in strong service LTE areas in SoCal. I've travelled in a 200 mile radius the last week checking my RCS, and it doesn't work anywhere. Well, I should clarify that Video calling on LTE works, just not advanced messaging.
I haven't found any cases of this on the Web anywhere else. Has anybody ran into this or have any other tips I have left out?
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I'm having the same problem. I have the s6, everything updated yesterday, I turned on everything I need to turn on and it's still not working. It's really frustrating.
Solved with 4 new sim cards. All contact video and messaging icons lit up green after about 1 minute of having the new sims in the 4 RCS capable devices on my account.