I'm having a very strange problem with sending text messages to certain people on my Hero. I noticed people not getting my messages and just thought that maybe they weren't being sent at all.. Until I decided to look at the "details" of some of my sent messages. Instead of the name or number that I entered, it keeps sending certain text messages to this address "[email protected]". Now, I receive alerts from Bank of America from this address occasionally, but it is not in my address book at all, and even when I delete messages that I receive from them I still have this problem.
Then of course, since that is not a valid phone number or e-mail address, I get a delivery failure messages every time I send a text to that address. Anyone have any ideas why it keeps sending messages like this?? I have hard reset, and switched Heros a couple of times, and it still does this. I've tried using Handcent, still no luck. With Handcent, after I send certain people a text message, the title of the conversation is even the Bank of America address, and not the person's name!
Any help would be appreciated, this is driving me crazy!
Maitiu said:
I'm having a very strange problem with sending text messages to certain people on my Hero. I noticed people not getting my messages and just thought that maybe they weren't being sent at all.. Until I decided to look at the "details" of some of my sent messages. Instead of the name or number that I entered, it keeps sending certain text messages to this address "[email protected]". Now, I receive alerts from Bank of America from this address occasionally, but it is not in my address book at all, and even when I delete messages that I receive from them I still have this problem.
Then of course, since that is not a valid phone number or e-mail address, I get a delivery failure messages every time I send a text to that address. Anyone have any ideas why it keeps sending messages like this?? I have hard reset, and switched Heros a couple of times, and it still does this. I've tried using Handcent, still no luck. With Handcent, after I send certain people a text message, the title of the conversation is even the Bank of America address, and not the person's name!
Any help would be appreciated, this is driving me crazy!
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oh yuck... wipe your phone dude... then update your PRL under settings (it's in there somewhere) and don't install any online banking apps untill that is fixed... that definately sounds like a bug
You may want to check this thread to see if this is what's happening. I think I'm getting something similar on my Droid Eris after receiving a text from an email client.
http://code.google.com/p/android/issues/detail?id=1233
Unfortunately, it doesn't appear that there is a fix beyond hard resetting phone
And even more unfortunately, it looks like this issue goes back over a year with no resolution!!! Hope this isn't what I have to look forward to with an 'open source' operating system...
this is happening to me as well. I don't have any banking apps installed but I do get an SMS from my bank telling me when my paycheck has been deposited. ALot of my messages come in to this thread and there have been times that I thought I was responding to a person who had just messaged me who did not get my text. If I were to start from 'people' and find a contact and send a message from there, it will work.
btw, this is from handcent.
Thanks for the link, I had searched everywhere, I thought, without any luck. Just from reading the first post, that is exactly what happens to me. I'm gonna go finish all of the posts about it, thanks again!
Well, as you'll find out from the thread, the only real way to get your text messaging working properly again is to hard reset the phone. Bummer, I know.
You may try what I did, though, and use an app called MyBackup Pro (free 30-day trial) to backup some of your important items before you do the reset.
I backed up my settings/home/bookmarks and then separately my contacts. I didn't back up my apps, but chose to redownload them from the Market since they are listed in My Downloads. Then as soon as I reset my phone, I first re-installed as many of my apps as possible (including MyBackup of course), and THEN restored my settings and contacts.
I still had to reset the settings on some programs, but it definitely saved a bit of time.
And this may be random, but I experienced an issue after resetting where my phone would not dial out to anyone. Turns out, Verizon had to reset something on their end that got screwed up. You have to get to level 2 tech support to fix this.
Hope this helps...
I am having the same issues. Will try a hard reset and see if that helps. I have also disabled any texting services from B of A or Fbook or Twitter. Hopefully that will fix it. Thanks for the thread.
i had this error yesterday.fixed it by installing the sprint RUU...im back on fresh 1.1 btw...heres the deal though,yesterday i was getting picture mail errors,id get the "download" button,id push it..n it would give me a "download unsuccessful" message..tried it on the stock app and on handcent and id get the same thing..i looked it up on google n seems other people have this issue too,but no clear fix..just wondering what the problem is?and what's the fix besides resetting your phone back to factory settings...i'd really hate to do this over again if this starts happening..
ps: when i get pic mail,it shows up as a "download" button instead of the slideshow viewer.not sure whats up with this.
edit: i had called sprint customer support yesterday,they transfered me to tech support,tried sending me a picture n didnt work as well...so i just "reformatted" the hero to stock with the sprint ruu.
Im starting to think there was a problem with the Sprint picmail server or something because I had the SAME problem only mine just kept saying downloading and never opened. I then Ruu back to stock and rerooted and flashed Fresh 1.1 and everything was fine again but from what Ive read ALOT of people had this same problem so Im thinking it HAD TO BE something to do with the service. Which means I spent over an hour for nothing,lol
Word lol.freakin sucks.annoying as hell..u think it was just their pic mail service that as down or what couldb it be?cause when u reformat the phone it all starts working again....also,when u get pic mail,do u still get the slideshows or just the download button?
you guys made sure ya wasnt on wifi? my picture messages NEVER worked while i was on wifi on my G1 or Hero, i always wondered why though!
Yup.WiFi was off.I had that happening hen I first got the phone..but this time it had nothin to do with WiFi.it was more like an error.like if the download link was broken or u didn't have picture mail service..its weird.
Yeah there's a problem with MMS downloads when on wifi.
Think it has somethign to do with redirecting data through the wifi network when connected.
Yeah, it's not the Sprint network, its the phone. Pretty much all of out HTC Hero's suddenly develop that problem 4-5 weeks after purchase. A hard reset is typically the only fix. And no, currently pic mail cannot be sent or recieved on wifi. Though we are working to fix that bug. I get this issue countless times a day, along with "I can't play YouTube videos". And my all-time personal favorite, and the most common, is "I set a pattern lock and forgot it, and now it's asking me for my gmail information and I don't remember my email adress or password." But yeah, I've tried everything under the sun on our side of the network to fix the hero pic mail, and nothing works aside from a hard reset.
-Sir Stanley
-Sprint Adv. Tech. Escalations Dept.
Why bother!!
There are two issues here 1 is plain old sending email, the other is picture mail.
On wifi I can't send from gmail . I can send from accounts of both the isp and a web based mail provider. On 3g I can't send from the isp account. I can send from gmail and the web based account. Asking sprint why they block sending from the isp account, they reiterate some company policy. Asking the isp why they block gmail, same answer. As far as I can tell they both refuse to agree to share mail packet user info as it could lead to "spamming" (really loss of customer reliance on their services). Ok some redirection (and encapsulation) from sprint to the isp of email would be needed, but so what.
Now as for the second issue, If it sends email, the account will send picture mail. just verified it.
Could you clarify what you mean? What ISP are you talking about? If you have an email through your ISP, it could be your ISP blocks POP access to their outgoing servers. I know Cox does this, but I ahve found taht changing your outgoing port to 465 will still allow you to send. So if you are more specific with your problem there is a god cahnce I can help you out.
I was having sms/mms issues last nite while at a club...met a couple girls,they texted me,the phone vibrated,sayin i received texts then it would delete them...i was using hanecent...i uninstalled n tried chompsms,problem kept going...meanwhile,just out of curiosity,i tried to update the profile n prl,id get a "1012 error.cant update"....rebooted the phone a few times and nothin,i finally uninstallled chomp n handcent,n started using the stock message app,n voilllaaa..i would receive all sms n mms......this morning i tried doing the updates again and they actually worked....im not sure what the problem is/was...im guessing either 3rd party app's hide/delete messages or maybe a phone or network problem...as of now im leaning more towards the sms app's..cause as soon as i uninstalled,i had a buddy sending me pics n they started showing up.....theres an app in the market,called unread sms or somethin like that,which is to show hidden messages...i tried it but didnt work.just thought id point this app out so you guys know this is a known bug...hopefully newer 2.xxx roms will fix this,or maybe this problem will land in the right hands cause its freakin annoying and a serious ****-block lol....
Yeah, it's not the Sprint network, its the phone
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Not to completely disagree, but the only time I've had this issue is when my web signal is poor. I don't know why, but for as long as I've been with sprint, my major issue has always been why, at times, if my phone has a signal of any kind, it won't work. And that's been with any phone I've ever had with sprint.
As a matter of fact, the only time I get the "download" button is when the signal is poor. I had a "1" for web and received a mms. It kept failing, tried to browse the web, nothing. Waited about 30 minutes until I got back into good coverage, and it worked fine. That tells me it's the service not the phone.
Yeah, all day yesterday my phone wasnt recieving txts. Luckily I can just reprogram it. (you have to have your unlock code to do this.) But I use handcent, as probably does almost everyone here, and I've never had a problem with it. But there was a major txting issue with the heros yesterday, lot of customers complained about it. If it happens again call Sprint and tell them you need a ##DATA Restore done on your phone. That will take care of it.
Also, updating your profile is just updating your data profile, which is your username and password to use sprint data services. If your internet is working, no need to update your profile, and if its already working it's not suprising to get a 1012.
Your PRL is your preffered roaming list, just tells your phone which companys towers to use first if Sprint is not available. (Based on who is giving Sprint the best roaming rates for that period.) PRL updates only come out every quarter or so, so theres no need to try to update it. If you are within sprint coverage it makes no difference.
@Red250.
Hi. I spend at least 10 hours of every day helping Sprint Android users with every problem you can possibly imagine. I'm sure if you have no internet coverage that would be a problem with getting picmail, which is sent through the DATA network. But as long as you do have internet, they should come through. Yes, for the issue I am talking about, it IS the phone. When customers in New York, Los Angeles, Las Vegas, Washington DC, etc call in and have an EV on their screen with full signal, and they are getting a download button and download unsuccessful, I am definetely not gonna tell them they have insufficient coverage. So, considering you have only your own experience to go by and I have around 300+ cases per week from all over the country......I think that I can confidently say that I know what Im talking about.
sirstanley said:
Could you clarify what you mean? What ISP are you talking about? If you have an email through your ISP, it could be your ISP blocks POP access to their outgoing servers. I know Cox does this, but I ahve found taht changing your outgoing port to 465 will still allow you to send. So if you are more specific with your problem there is a god cahnce I can help you out.
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Thanks. I have no problems using the isp's pop servers from the wifi, being hosted by the isp. I can not access the isp's pop outgoing server from sprint's 3g. That would require sprint to have negotiated a service connection from the isp, which would have required sprint to repacket (forward) my mail packets -so my original packets would appear to originate from the isp's out going server.
Sprint and google have this service. Sprint and the isp have reciprocal server blocking.
This was significant to me 3 months ago. Now it's a fact that i have accepted. I do receive from all accounts on both wifi and 3g. If i really need to send across server blocks, I log into the web mail editor page for either.
sirstanley said:
Yeah, all day yesterday my phone wasnt recieving txts. Luckily I can just reprogram it. (you have to have your unlock code to do this.) But I use handcent, as probably does almost everyone here, and I've never had a problem with it. But there was a major txting issue with the heros yesterday, lot of customers complained about it. If it happens again call Sprint and tell them you need a ##DATA Restore done on your phone. That will take care of it.
Also, updating your profile is just updating your data profile, which is your username and password to use sprint data services. If your internet is working, no need to update your profile, and if its already working it's not suprising to get a 1012.
Your PRL is your preffered roaming list, just tells your phone which companys towers to use first if Sprint is not available. (Based on who is giving Sprint the best roaming rates for that period.) PRL updates only come out every quarter or so, so theres no need to try to update it. If you are within sprint coverage it makes no difference.
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Can u post what the steps to reprogram it were?..i already have the password/code thing..thanks
We honestly do not block any servers. Its a simple matter of whether you ISP Email provider allows access to their servers while not using their internet service. If they don't, I can usually find a workaround. For example, if you have a gmail, you could use gmails outgoing server instead. The email will still come from your ISP email adress, just relayed through gmails SMTP servers. But I can personally assure you that Sprint is not blocking your email. We spend hundreds of man hours every week trying to help customers set up their email on their device. Your email provider may be blocking you, but sprint is not. I am currently looking at a list of email server settings and ports provided by Sprint to help you, the customer, to set up your emails on our phones. So I assure you Sprint is not cackling evilly while we block your email servers.
To perform a ##DATA Restore, which completely wipes your programming and then reboots your phone, then takes it back through Hands Free Activation, completely reprogramming it using the correct settings from our network:
1.Bring up you Dialer
2. Enter ##3282#
3. When given choice of View or Edit, touch Edit
4. Enter MSL (Master Subsidy Lock)
5. Touch 'User Name'
6. Press 'Menu' Button
7. Touch 'Restore'
8. Touch 'OK'
No personal data will be lost, this only reprograms the phone. Please allow phone to go through hands free activation process upon reboot.
I'm definately not gonna argue you'll know more about it than I ever want to. I was just stating an exception to the same problem. But you're comment about major cities and full coverage leads me back to my first statement. 5 years of driving cross country in a truck with sprint as my carrier I've seen both ends of the signal spectrum. With 3 different phones, from a flip phone, to a palm treo, there's been MANY times I can have a full signal, and the phone won't connect, or full evdo and the internet won't work. That's honestly the only pet peeve I've ever had with my service.
In case you cant tell by my activity, I'm bored as hell at work. And yeah, Sprints service is not the best. We do get some of the nicer phones, and we focus more on technology than building towers. But we do have the most reasonably prices plans, and you get what you pay for.
bronxknight28 said:
you guys made sure ya wasnt on wifi? my picture messages NEVER worked while i was on wifi on my G1 or Hero, i always wondered why though!
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Had the same experience w/ my Hero... Would never work if WiFi is on even if I turned off the wifi as long as the message was sent when it was on it just would work. If u have that problem, turn off ur wifi n have them resend the message...
So I'm having a peculiar problem which doesn't appear to be specific to my model phone (which happens to be a Samsung Captivate).
I use Google Voice for my text messaging so I'm not sure when this started. But I'd like to be able to at least receive text messages that people try to send to my main number. But what happens now is that I see the message text appear in the notification part temporarily, but when I go into the stock SMS app all I see is a separate blank message from "5556" and always with a date of March 26 and a time of 12:19AM. The actual message doesn't appear anywhere but temporarily in the notification bar.
I've used APNdroid and QuickSettings in the past to disable 3G but leaving the "allow MMS" option checked. Neither is currently enabled but maybe they mess with settings somewhere?
And like I said, I have Google Voice installed too. Not sure what else could have messed with settings. My message center is set to "+13123149810".
I have been searching and saw these threads so it's not unique:
Nexus One: http://forum.xda-developers.com/showthread.php?p=8814554
HTC Desire: http://androidforums.com/desire-support-troubleshooting/192806-sms-mms-issue.html
No solution though. Any thoughts?
I am having the same problem with my aria. I thought it was an app that I downloaded. Anyone able to help?
What the heck!?
I am having the same problem on my Samsung Vibrant(T-Mobile). It started about a 10 days ago. At first I got both the message and a blank one from 5556 but now I am only seeing the message in the notification bar and then its gone. This is so aggravating!! Anybody got a cause for this???
Has anyone tried a factory reset? Does that fix it?
Bump?
Need more text... too short...
5556 Message not Unique to Android or Google Voice
Hello there,
I'm new around here, but just found xda due to receiving a 5556 message myself. I have an android device, but not phone; my cell is a cricket Kyocera, and I just received this message from "5556",
Want a family plan with the freedom to customize each line of service? Bring in an eligible phone, add a line for just $15 & get the 1st month free."
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What is significant about this to your issue? Well I unsubscribed to Cricket's text messaged ads, so it looks like this is a way to anonymously advertise with some plausible deniability, or something like that. Perhaps it is an advertising service, a third party, or other...in any case it is definitely anonymous, being neither a number nor a name. : ( If any here have a message to present, it would be appreciated, for that the more details we have, the better to figuring out what is going on. (In my case, perhaps even filing a legal complaint with the relevant authorities under the relevant statutes.)
If annoying enough, one could always go to a lawyer to seek a subpoena of a cellular carrier's records to find the source of communications, btw. Note I say going to a lawyer because IANAL and do not intend to give legal advice: I'm just cranky about unwanted spam having sat on waiting to talk to someone by the phone on my desk all day.
Have any of you heard of this?
Yesterday my phone decides it's NOT going to send SMS through the stock messaging app. I don't get an error, it appears as though it sends, but my recipient never receives it.....most of the time. Sometimes they go thru, sometimes they don't. It seems to mostly NOT go thru.
If the SMS does NOT go through, I can never see it in Google Voice.
If I use the Google Voice SMS app on my phone, recipient receives 100% of their SMS, same with Web interface.
If I disable my Google Voice account via the web and sign out via my phone, my recipient receives 100% of their SMS using the stock app.
I have all the settings nailed. Google Voice is set to sync, background data enabled, etc.... It was, has been working flawlessly up until yesterday with nothing on the phone changing.
I have wiped, reflashed, tried different ROMs, etc....
Today I called Sprint, they re-provisioned things, then basically said since it's a third party app they can't help. I want to beat my head against a wall here.
Anyone have any idea of what the problem could be?
I can't offer any help but I can tell you I saw the exact same problem all day on the 16th and 17th. I've since switched the Google Voice app to use it's own notifications and turned off the text notifications. For the time being, I'm not even using the stock messaging app.
I remember Sprint having an SMS problem a few months ago one afternoon, but it wasn't specific to GV. Maybe something in their GV integration system is a little wacky right now. People said they got about half of the messages I was sending before I switched to the GV app full time.
Good to know I'm not the only one. Looks like a couple of other people have the same problem over in the Google help forums. I de-integrated my account for almost two days, I'm getting ready to re-integrate it now, we shall see what happens. The support for these phones is god awful. If this doesn't resolve it I'm driving to the nearest corporate store and returning it through their window.
LOL! I'm hoping it doesn't come to that, but if you do decide to "return" it, you may want to attach a brick or something. This phone feels way to light to do any damage without a little extra help.
Sent from my Nexus S 4G using XDA App
Here's a little update. Not really a good one, but whatever...
All of the text messages I had tried to send though the stock messaging app must have made it to Sprint at least because they all just dumped en mass upon their intended recipients. I got a pile of very confused responses.
Maybe the issue has been resolved. I'll switch my settings back and experiment a little.
Sent from my Nexus S 4G using XDA App
That didn't happen to me, but it does appear that my texts are going through. There's one person who says she never gets some, but I can see they're sycning to GV now, where they weren't before. Everyone else is getting my texts too. I have no idea what happened but I'm a little at ease knowing someone else had the problem. I hope it never happens again, I rely on SMS for my business.
Ok, I have a number of email related problems...
I'm using POP to sync with my business email, hosted on a managed server.
I can access email no problem, and send.
But, I have the phone set-up to check for mail every 30 mins or so, and it does this ok, and reports 'X' new messages, but when I go to the mail app it shows 'no mail', and I have to refresh to actually see the mail. Very, very annoying, and I guess is costing me more as the phone is data downloading twice! A real issue as I'm 'roaming' a lot...
With mail receiving that's about all the problems. but I'd love a fix if it's something I'm doing wrong.
But, with sent mail the phone seems to decide to delete all sent mail, no matter what setting I have set for mail.
I have no idea why this happens, and more importantly how to stop it.
All previous phones (this is my first Android one) kept all sent mail until I deleted it.
Any ideas regarding these problems?
Clear your mail data from setting and do a fresh mail set up afterwards. Good luck
Ok, trying now...
Is this a known problem???