I recently just got a Samsung Jack i616 and it had Windows Mobile 6.0 on it. I upgraded it with the official 6.1 upgrade from Rogers, and everything upgraded fine. But when I call someone, or someone calls me I can't hear them and they can't hear me. I know the phone worked before the upgrade, but now I'm not sure as to why it's doing this. I've tried restarting the phone, but nothing has worked. I haven't found anything on Google, so I thought I'd post it in the forum that I know has come up with so many miracles that made my HTC Touch Elf so enjoyable.
Any tips would be greatly appreciated.
**Update**
Fixed the problem by dialing *2767*3855#
This thread can be deleted
same problem
Hi
I am having the same problem. have you resolved the problem. I would like to see your solution as this is driving me up a wall.
Fibrolan
P.S. I am on the fido network
I have experienced this same issue. I bought a new i616 on the Fido network, upgraded to wm6.1, made a test phone call, and then removed the sim.
While the sim was removed I setup all the software I use (took about a week) and played around with the phone (GPS, etc) to be sure I understood it's capabilities. And then I put the sim card back in - exactly the same issue you have had - it makes and receives calls but there is no sound on any end.
I fixed this by doing a hard reset (with format) - immediately after the format, I tried a test call again and it worked (sound on both ends). I then proceeded to setup the phone again (this time with the sim card still in it) and at the end of installing all the software, the phone still worked.
I have no idea why it stopped working in the first place.
The code you mention does a EEPROM reset which appears to be a carrier unlock on some phones - is your phone now carrier unlocked?
On a side note, the software/hardware on this i616 appears to be a complete train wreck - the GPS sometimes works, sometimes doesnt, sometimes the phone does not allow sound when making phone calls, the bluetooth doesnt connect to some of my devices that have never had any connection issues in the past, etc. These are pretty fundamental issues. I have had a couple of HTC WM phones for the past several years and I have never experienced anything like this with them - perhaps the Jack will grow on me but just setting it up has been a pretty poor experience.
Well, it happened again - no sound on either end during a phone call. I havent done anything since the last rebuild - eventually the sound stopped working.
A full reset with format fixes the problem but I think I have reached the limit - I am not going to rebuild it again because I have no idea when the phone stops working - I do not know what to do differently.
I am going to return this phone for something else - this phone has been remarkably bad (especially for a phone which gets great reviews).
Any ideas what is going on?
same issue
So far the only way to resolve this is the format... rogers says the phone is defective but considering the issue is more than just me I expect a replacement jack is not a guarantee that this issue will go away...
Hi,
I think I have found the culprit that is causing the problems. whe you do an unlock for application, the problem will start happening. not installing the unlock application the phone will work fine.
the only real benefit for the unlock application is getting the gps to work on com4. most applications will work without running unlock.
if anyone has way around this I am listening.
Fibrolan
fibrolan said:
Hi,
I think I have found the culprit that is causing the problems. whe you do an unlock for application, the problem will start happening. not installing the unlock application the phone will work fine.
the only real benefit for the unlock application is getting the gps to work on com4. most applications will work without running unlock.
if anyone has way around this I am listening.
Fibrolan
Click to expand...
Click to collapse
What unlock application are you talking about? Since I fixed the problem myself, I've only had the problem once, which was probably from trying to install a bunch of applications to my phone(which I fixed just by restarting the phone).
The * code that I posted was from the BlackJack II Rogers 6.1 Instructions
I believe he is talking about the application unlock. There are two things I put on my phone that require it - the GPSID thing (connect the GPS to a COM port), and WM5torage (phone looks like a USB drive).
I will format, and will not apply the unlock, and see what happens.
Thanks.
So I've been running into this problem more and more often now. It's seemingly random as to what triggers it. I've tried pulling the battery..turning it on and off..nothing seems to work. I don't really want to do a full format because I don't want to lose all my stuff on there.
I've also found out even with a bluetooth headset, I can't hear anything..I also can't hear anything if I plug in the headset that comes with the phone.
Hopefully we can find out a solution as to why it does this.
Ah so I am not alone.
My fido jack on 6.1 that is also application unlocked (Some of my apps do require this to be done, one way or another..) is doing the same thing. Sometimes I just have to reboot a few times in a row and it comes back, but as of this morhning I've done it 3-4 times and still no sound.
I have given up. I have decided not to app unlock the phone - it is the only way to guarantee the phone still functions as a phone and I have tried many, many things to get it to work. This definitely limits the capabilities of this phone.
This phone is a disaster - the GPS does not connect through a com port like almost every other GPS device on the market, not all of my bluetooth devices work with the phone, and if you app unlock it, it stops working as a phone.
I like the scroll wheel though.
any progress on this?
i have same issue:
-i616 (fido/roger jack)
-want to get GPS working
-but app unlocker will break sound (no sound during calls) on WM6.1
i think the unlockers are only for i617 blackjack2, but not for the canadian version...
any ideas???
I am still trying to figure out the root cause of this problem. Yesterday it happened again to me so I pulled out the battery, removed the sim card, and then reinstalled everything and it worked - no hard reset required. It hasnt happened since so I havent tried the sim card removal again, so it could just be a fluke.
But, if it does turn out to be sim card related, is it possible we are using older version sim cards? The phone came with a new one but I just stuck to using my older one. What abaout everyone else - new or old sim card?
Thanks.
I also have the samsung jack (fido) i616 and also cannot hear the calls on both ends on occasions...even prior to app unlocking so it may not be the app unlock that is causing the issue.
I would turn off and on the phone and it would work again.
Is there a permanent solution to resolve this?
Thanks in advance
Samsung Jack i616 - Can't Hear Calls - Callers can't hear me
I was scanning the xda-developer site as I have both a TytN II and a BJII and thought do I bother telling my story or not - I figured if I can save someone else the hassle, the Major headaches, the time and the Expense it is worth it. So hear goes, get a coffee and put your feet up as this is a long story. If you just wanna know the outcome and solution skip to the end..otherwise just settling in for the story.
Like many of you I bought an BJII from a well known Chinese Mall(PM) and at the same time got it unlocked. I got the phone home and immediately upgraded it to the Fido WM6.1 official rom as I had been using 6.1 on my Tytn II forever without any major headaches. This was my first mistake. (actually my 2nd the first was buying the dam phone in the first place). Right after the upgrade, after making a call, the caller could not hear me and I could not hear them. Only a Hard reset(HR) fixed the problem. After the reset, I then proceed to install some smartphone apps, (sda application unlock, MoDaco smartphoneGpsActivator, MS smartphone GPSID, Garmin Mobile XT etc) after installing my seventh app I decided to make another test call. I encountered the same problem, so I set about uninstalling one app at a time to see which one was the culprit. This did not work and only a HR would fix the problem. This nonsense installing, hard reseting went on for about a week.
Frustrated I took the BJII back to PM, but the dude did not want to give me my money back - he claimed because I had upgraded to 6.1 any software upgrades regardless of whether it was an official rom or not was not covered under warranty. At this point I was not sure whether I was facing a software issue or a hardware issue. Anyway, I took the phone home, and this nonsense with the phone and calls went on for weeks. The last straw for me was being in the mall with my wife and she's calling me and I did not hear the phone ring. Was she mad or what? So to prove I was not dodging her and eying up the babes I got her to call me while I had the phone in my hand and sure enough the phone was ringing, but there was no sound. We did this 4 times- I switched the phone on & off each time - so another HR - problem goes away.
I am Hugely frustrated by this point , however, I set about reinstalling my apps - as a side note one of the apps that I wanted to install was SPB backup 2 - BJII didn't like it so I could not use it hence having to reinstall each app everytime 1 by 1 after a HR. Anyway, this demon possessed phone would at least 3 times a week need to be HR. I was so frustrated that I decided to try the At&t rom,(Mistake #2) it crashed in the middle of the upgrade and bricked the phone. It would not turn on period. Now before you start, I am not a newbie, I have been messing around with windows smartphones and pocketpc for years - in fact my first pocketpc was a compact and it was grey scale, my first ever pda was a Psion, so I know how to flash phones, and cook my own roms.
Anyway, I took it back to PM and the dude wanted to charge me $150 bucks to fix it. I walked out the shop and tried another vendor he said that he would reflash it for $50. He had the BJII for 3 days and in the end could not fix it.
I took the BJII back to the original guy, I tell you I am a pacifist but I am ready to kill at this point and we almost get into a fight as I was wholly convinced at this point that it was a hardware issue. He refused to send it back to Samsung as he reckoned they would charge me an arm and a leg to fix it as they would know straight away that this was a software flash that went wrong. In the end he said that he could fix it for $80 bucks- given that I wanted this phone and I wanted it working(it is great for messaging) I said fine. Yes he did get it working, but had to install a new logic board(motherboard). Thankfully he also installed WM6.0. I decided to leave well alone this time and just install my apps. I have had the phone back for 2 weeks now and have been using it everyday and have had none of those call or sound issues.
I suspect that there is a serious problem with the 6.1 upgrade and it has nothing to do with application unlocking the phone or any other 3rd party software. No presenting any keys in any combination is going to magically fixed this call issue - so please don't be fooled. My advice if you want it, is to Not upgrade to 6.1 at all. WM 6.1 offers some nice features, but not enough to go through this amount of headache, frustration and money.
Anyway peeps Happy New Year.
And avoid WM6.1.
Smartb
Smartb - I liked the story despite the fact that I cried more than I laughed. Seriously, I couldn't agree more with you. Indeed this 6.1 upgrade is the cause of our pain. I've spent hours doing the same thing you have less the ROM installs.. Mine came with the Rogers 6.1 ROM installed.
I'm at a loss for what to do. My latest venture is to compare registry settings with a HR image and after installing a software that breaks the phone. The software I tested with that always broke the phone was SPB Wireless Monitor..
I could ALMOST live with the issue if SPB Backup worked. But of course, it breaks the phone too!
So far, I've successfully gotten these softwares installed without the phone breaking:
- MS GPSID
- TCPMP + FLV Plugin
- Activesync with Exchange
- Garmin Mobile XT
- Facade 1.4.0
- CHome Configurator
These break the phone:
- SPB Backup
- SPB Wireless Monitor
- SDA Unlock
Any ideas how I could downgrade to WM 6.0? My phone came pre-installed with WM6.1
Dave, I don't think you can because there is no 6.0 rom floating about out there believe me I tried. I spent hours looking for one and couldn't find any. There were other roms for the 607, but I wouldn't risk using those. Sorry Mate.
Smartb.
Rogers is sending me the 6th refurbished Samsung Jack
I am having the same audio problem described here. Hard reset, which is every "tech support agent's" answer to everything, is NOT NECESSARY.
I have popped the battery out and stuck it back in and this has worked, other times it has not.
I have turned the phone off and on again and this has worked, other times it has not.
Rogers is sending me the 6TH REPLACEMENT Refurbished phone I have received, I may ask them to start sending 2 at a time, just to be sure.
They won't allow a hardware switch, they will only replace the phone with the same phone. They will try to get me to take a hardware upgrade though for like $200.00 and make me agree to 3 more years.
I am only hoping that the next refurbished one I receive will have this 6.1 bug fixed.
Here's my take on this...
Had this problem from pretty much day 1 with the i616 from Fido, it would occur randomly and intermittently (I could go 3 weeks without experiencing it). But about 2-3 weeks ago, it seemed to be stuck like this, switched to my nokia phone, called fido and they sent a replacement. In the meatime looked for something to backup the current phone to transfer everything to the replacement. That ended up being sprite backup.
Got new phone, made some calls it worked fine. Backed up old phone with sprite and restored to new phone. New phone now has same problem. Start uninstalling, no joy, eventually wipe clean, try restoring again, same problem, wipe clean, install a few of my apps, works fine for a few days, then same problem. Uninstall all 3rd party apps except SK Tools Standard, audio works again.
Wipe device install only a few apps, working fine, this morning I install sprite backup and audio goes away, uninstall sprite audio comes back...
Next send message to sprite support as follows, we'll see what they have to say, next step would be to backup, then wipe and only install sprite and see if problem reoccurs or whether it's an interaction with one of the apps below.
Samung Jack SGH-i616 (aka BlackJack II) running windows mobile standard 6.1, call audio stops after installing sprite 6.5.4.8. This consistently happens when installed and problem goes away once uninstalled.
It's a manifestation of this problem
http://forum.xda-developers.com/showthread.php?t=439620
The following other software is installed on the device.
Webis Flexmail 4.1 beta (bulld 3317)
Webis Pocket Informant 8.52 beta (build 2339)
(note problem occurs with non beta versions of both apps)
Sk Tools Standard 3.3.3.1
Synthesis SyncML Pro 3.0.2.22
Total Commandder/CE 2.51
The rest are the standard apps that ship with the device in rom.
Unicornasaurus said:
I recently just got a Samsung Jack i616 and it had Windows Mobile 6.0 on it. I upgraded it with the official 6.1 upgrade from Rogers, and everything upgraded fine. But when I call someone, or someone calls me I can't hear them and they can't hear me. I know the phone worked before the upgrade, but now I'm not sure as to why it's doing this. I've tried restarting the phone, but nothing has worked. I haven't found anything on Google, so I thought I'd post it in the forum that I know has come up with so many miracles that made my HTC Touch Elf so enjoyable.
Any tips would be greatly appreciated.
**Update**
Fixed the problem by dialing *2767*3855#
This thread can be deleted
Click to expand...
Click to collapse
I didn't use my brain before typing this code. This code effectively hard reset my phone!!! no warnings or anything.
Yesterday, my Polaris with original HTC WM 6.1 set back itself to the delivery state. When I where at work, I wondered, because the battery was suddenly empty. I have charged it on Sunday.
After I have begun to recharge it for a short time, I switched it on. The Polaris told me to calibrate the touchscreen. After it, It started with the assistant for first steps of WM. I canceled it and then I where on the Home Screen. The HTC Home and the Plugin for G-Alarm where lost. When I tried to start a program I have installed some time before, it hadn’t worked. All programs I had installed for my self, seemed to be lost. When I tried to start them, there comes the failure like comes when I’ll install them (the program is from an unknown developer…; I don’t know the text in English exactly, because it is in German on my Polaris) All the SMS where lost and the Plugins on the Program Tab of the HTC Home and the Phone numbers in the Cube where also lost.
All seemed that the Polaris is in delivery state, but the installed programs where still in the list of programs in settings of WM.
The last way for me was to install the ROM now onto the phone. After I’ve installed it new today, WM 6.1 again, all worked very well and I’ve installed some programs like finger menu etc. new. After one restart while an installation, the problem comes again. The whole Phone seemed to be in delivery state. The only change is now, that the phone-program of the Polaris in WM doesn’t work anymore. When I click onto the telephone receiver- picture in WM, nothing happened. Earlier the screen comes, where I have to input my pin-number.
Have anybody an idea, why the mistake happened and what I can do to repair it? Is it a soft- or hardware mistake? I have no Idea what I could do to repair it. The last way I could do is to send it to the dealer where I’ve bought it, because I’m still in guarantee-time, or has anybody an idea, how I can repair the software without send it back for repair?
Regards from Germany,
Robert
Robert,
Get that phone right back to the SUpplier, as its clearly hardware issue. You have tried to re-flash with original 6.1 which was succesful.
btw just curious, did you try using the phone standard without adding new apps for a few days just to see if it was stable or not?
Might be a good idea to do this, just so u can be sure its not a software clash.
Thanks for your fast answer, timmymarsh!!
I've only tried the phone a few minutes without any apps. Then I installed only 4 or 5 small apps, which I've used before I had the first problems on monday over a long time.
This day I watched onto the invoice of the phone. I bought it last year at the end of April. So I will send it as fast as possible to the supplier, that I won't loose my garantee.
After your post I'm pretty sure, that it should be a hardware issue.
If I had a longer rest of the garantee time, I would try it without apps some days, but in this case I'll play safe...
have just had exactly the same problem only have been using the udk syrius r7 rom for last few months, turned phone off while in work and on turning back on losing all contacts etc. have tried reflashing with r8 beta & had same problem have now flashed 3lit3-VI rom and seems 2 b ok now.
MacGaiser said:
Yesterday, my Polaris with original HTC WM 6.1 set back itself to the delivery state. When I where at work, I wondered, because the battery was suddenly empty. I have charged it on Sunday.
Click to expand...
Click to collapse
the indications given looks like due to the battery was drained, so you will lose all applications been installed as well as data and information on the ram (sdcard will survive). in worst cases, your device will stay on bootloader mode, will not loading the rom, though hard reset when battery full can resolve the situation.
Unless you can find hardware related reason to draining your battery higher than normal, no i dont think it is hardware related.
I really hope someone can help me with this, because I'm going crazy.
This will require a little history, so bear with me. A couple of weeks ago, I lost my Fuze. Last week, I bought a cheap (prepaid) AT&T GoPhone and called AT&T to have my number transferred to it. I used that phone successfully for several days, until this morning, when my lost phone showed up!
I was ecstatic, thinking that now I'd finally be able to sleep again p), but my excitement changed to disappointment after spending 30 or 40 minutes on the phone with AT&T, explaining my situation over and over to get them to understand what I needed, then following their instructions, and finding that my phone wouldn't work.
They informed me that my old SIM card had been disabled and was therefore useless, and suggested that I put the card from my GoPhone in my Fuze. I did so, but when I then turned the phone on, I got this message:
*****
Owner: Keith Russell
(xxx) xxx-xxxx
Enter your password and tap "Unlock". You can also enter an emergency phone number.
*****
My phone has been passworded in the past, but not recently, because I was trying to resolve some problems and was doing a lot of soft resets and didn't want to have to deal with the logon security. On the other hand, I'm pretty sure the message I was seeing was one I had never seen before. Nevertheless, I tried all the passwords I could think of that I had used on the phone in the past, but none of them worked. Every time, I got this message:
The password you typed is incorrect.
I called AT&T again, and this time spent over an hour on the phone with an AT&T rep and later, an HTC rep. We tried several default passwords, which also didn't work, and the HTC rep finally had me do a hard reset.
I installed my registered version of Sprite Backup 6.5 and restored my most recent good backup. The restore was successful and the application did a soft reset when it was done. Things seemed to be working fine and I spent a couple of hours cleaning up duplicate or large notes to free up memory. I also emptied the recycle bin in Resco Explorer. I then did a soft reset, thinking that might help with the cleanup.
Believe it or not, when the soft reset completed, I got the unlock prompt again!
So I'm stuck. I'm hesitant to do yet another hard reset and restore, because I expect that the same thing would happen again, eventually. I'm also not very excited about calling AT&T Support, because they didn't seem to know any more than I did about this problem.
I have no idea where this unlock prompt is coming from: whether it's hardware, firmware, OS, or application specific. I do have Pocket Secure installed and it's possible that that's what causing it; I just don't know.
Can anyone tell me what's causing this and how I can get around it?
Thanks very, very much for any suggestions you can provide.
u cant do a full restore with sprite as what ever it has that makes the prompt will come back, do custom dont add anything but your contacts and messages.
Hi Everybody,
I'm looking to see if there is anybody who can change/restore my IMEI number (ideally remotely) with an Octopus Box.
My understanding is that, for all the hacks and work arounds, it's basically not possible to change it by flashing efs.img etc... not that I have backups!
I do have my original IMEI number.
Any help/advice will be appreciated.
A bit of a back story.
I rooted my phone and it was all working well for about a week. One evening I picked up my phone and the screen was black with a solid blue light. Cue numerous attempted resets via the power + vol. down keys.
No joy.
After lots of reading (mostly from here), I finally found a solution to re-flash via odin but this was failing and it all resulted in me having to re-partition the phone which seemed rather scary given I have no knowledge of all this stuff (I've been an iPhone user for the past 5 years). Eventually I got a stock ROM to successfully flash but in doing so, seem to have wiped out/corrupted efs and, as mentioned, I have no backup (mostly because I didn't know it was a thing).
My phone now is essentially a tablet, albeit a very small one. I have pretty much full functionality with the exception of phone calls/SMS because of the IMEI issue. It also says the bluetooth address is unavailable in settings, but bluetooth seems to work fine (but to be fair, I don't use for much more than connecting to a BT speaker).
_jamieb said:
Hi Everybody,
I'm looking to see if there is anybody who can change/restore my IMEI number (ideally remotely) with an Octopus Box.
My understanding is that, for all the hacks and work arounds, it's basically not possible to change it by flashing efs.img etc... not that I have backups!
I do have my original IMEI number.
Any help/advice will be appreciated.
A bit of a back story.
I rooted my phone and it was all working well for about a week. One evening I picked up my phone and the screen was black with a solid blue light. Cue numerous attempted resets via the power + vol. down keys.
No joy.
After lots of reading (mostly from here), I finally found a solution to re-flash via odin but this was failing and it all resulted in me having to re-partition the phone which seemed rather scary given I have no knowledge of all this stuff (I've been an iPhone user for the past 5 years). Eventually I got a stock ROM to successfully flash but in doing so, seem to have wiped out/corrupted efs and, as mentioned, I have no backup (mostly because I didn't know it was a thing).
My phone now is essentially a tablet, albeit a very small one. I have pretty much full functionality with the exception of phone calls/SMS because of the IMEI issue. It also says the bluetooth address is unavailable in settings, but bluetooth seems to work fine (but to be fair, I don't use for much more than connecting to a BT speaker).
Click to expand...
Click to collapse
do you have any news for this octopus box?
I also have to reset my number imei .... I lost it due to a flash gone wrong.
I have a note4