Hi Guys.
It might seem funny. I do not have a PDAphone but I have a problem with my HPiPAQ hx2795. And I would greatly appreciate any comments or tips.
Here is the story:
I was trying to update setup/ROM. the first three updates went well. The forth one, didn't go through; it was showing time-out. it happened twice, the third time, I noticed a message on the left lower corner of the device,saying Connect A/C to flash, I tried to do it quickly before getting time-out. I guess I didn't do it quick enough. Anyway I plugged in the power to the cradle and it started flashing the ROM then I got the time-out error again. The screen reset and stuck @100% not going any further. To make it worse to me, it was not detectable by MS ActiveSync at all. I tried the active chat with the tech support of HP they said all is left for me to do is "going to parrot mode (= USB /serial Mode) and if the OS is not corrupted then I can repeat the ROM update and fix it" which I did with no luck as even in parrot mode, the device would noticed that the USB is connected but the PC would NOT recognize the device.
While I was searching the internet, I came across your site, beautiful and very interesting. I saw some people is using a program called NVID.exe.
IS THERE ANY SOFTWARE LIKE NVID.EXE THAT I CAN USE IT TO SOLVE MY PROBLEM on this HPiPAQ.
I was wondering about using something like that to get the device detectable by PC again. Is is possible even theoretically?
Please HELP.
I greatly appreciate all your comments and tips in advance.
Did you tried to do a clean reset? Or to put the device in bootloader or white bootloader mode and try to connect and see if recognize it?
Hard reset: butons 1+4+reset
Clean reset: buttons 1+3+power+reset
White bootloader mode: buttons 2+4+reset
what you call it "white bootloader mode" they call it "parrot mode". and yes I did try that. In that mode it shows Pre-BL: 1.00.04 that shows USB is connected or USB Cable is removed; however; my Win XP cannot recognize the new USB device.
Is there any way to make PC recognize this "HPiPAQ hx2795 in Parrot Mode". I mean any driver for WinXP to recognize this USB device as reachable device (updatable ROM)? Maybe that could be the "MAGIC KEY" to solve all people's problem suffering from such an issue?
I hear about mytt11.exe alot in posts here and there. What does it do? Where can I find it in order to give it a try?
Coolluck
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HPiPAQ hx2795-WM5, failed ROM update
Hi folks.
My Tornado (imate sp5) was flashed from factory WM5 to WM6 with VJ Grace 3.3, it worked just fine. One day I lost conenctivity via activesync over the usb cable. BT activesync still works fine. I had not done anything to the connecter port other than using USB cable to activesync occasionally, and to use the wall charger.
After 2 months of going like this, I decided to upgrade to a newer Nitrogen ROM, and I enter the bootloader mode by pressig the camera button and plugging in the usb cable. The three color screen comes just fine.
Now, when I attach the USB cable, I do not see the small writing "USB" at the lower left hand corner.
Also I cannot connect it with Terraterm pro or the RUU utility, says phone is not connected via the USB.
But my usb cable still charges the phone when connected to the PC, even though activesync doesnt do anything.
Is there anything I can do?
Can it be a hardware error? Or a registry change I might have done using smarttweaks (enable/disable charging over usb-- I dont remember). If so can it be restored or undone?
I tried hard resets (clear storage and leftsoftkey/rightsoftkey/powerbutton combinations), but still it doesnt recognise activesync.
My other windows mobile devices get connected to same pc activesync with no problem, using the same data cable. Heck I even repaired by reflashing a friend's Wizard using the same pc and cable last week.
Is it possible that my tornado's usb connector port might have gone poof (it still charges the phone), and is there any remedy to that?
Thanks for reading, and please help..
Regards,
Steve
I've got the same problem. I can't connect via AS:/
I had a similar problem once in a while when I upgraded my phone to WM6; it seemed almost random. One day, the phone wouldn't switch out of Vibrate mode, and ActiveSync wouldn't synch with the phone. The first time it happened, I had VJGrace's 3.3, and 3.4 had just come out, so I went ahead and flashed it. I didn't format binfs or anything (which, in my experience isn't necessary for a functioning OS flash, just a clean one) but it flashed a fresh WM6 on, and the problem went away.
Then, a couple weeks later, I had the same problem again. It was right around the time that VJ's 3.7 came out, so I flashed that (again without format binfs) and it fixed the problem again.
Then, a couple weeks later, I had the same problem yet again. This time, Nitro's Platinum Edition had just come out, so I flashed it. Haven't had the problem again.
Interesting note - since I got my Tornado, my first Smartphone, I have only ever done the format binfs once - the first time I flashed WM6. Haven't done it since. It's my opinion that format binfs gives you a CLEAN install of WinMobile, but is not strictly necessary.
So, to summarize: try direct-flashing a new WM6 install. Just plug in the USB cable - ignore ActiveSync when it fails to synchronize - and run the updater program. It'll take care of the rest, even if AS doesn't synch.
djsleepwalker:
If you lost USB connectivity, how did you flash your phone?
Should I read between the lines that the bootloader connected properly and that it was a WM6 driver problem?
Exitao said:
djsleepwalker:
If you lost USB connectivity, how did you flash your phone?
Should I read between the lines that the bootloader connected properly and that it was a WM6 driver problem?
Click to expand...
Click to collapse
To be totally honest, I'm not 100% certain. See, ActiveSync wouldn't SYNCH with the phone, but I could still "Explore" the phone. WM6 was active and working, and charged via USB cable, it just wouldn't synch.
So, after I connected the USB cable and ActiveSync popped up a message that said it couldn't synchronize with the phone, I just started up the ROMUpdateUtility program. It rebooted the phone into the bootloader for me.
I honestly never tried to start it back up in bootloader mode. The only reason I decided to just flash a new ROM was because I had already downloaded the ROM, but where I was at the time, I had no internet access (and therefore couldn't remember the steps before flashing the new ROM.) A friend of mine who has a Wizard (and who, I think, might be a member of this forum) suggested that I didn't *have* to format binfs to put an updated ROM on the phone, so I said screw it. I needed it out of Vibrate mode (my phone is my second alarm - my second line of defense against oversleeping) so I flashed the new ROM.
ninja edit: If ccpraveen is getting *nothing* when he connects the USB, then my suggestion probably won't help. But if Windows recognizes something being connected, and he can *explore* the phone, but ActiveSync just won't synchronize, then he's probably having the same problem I was. I can't tell for sure from reading his post.
Sweet...
Thanks for the comments, its all dejavu again
Djsleepwalker's comments did make me wonder, hey this is exactly my problem, except that mine doesnt connect in any manner.
Lots of similarities, problems started with VJ 3.3, on and off for a while with USB, then totally lost connection.
I am not concerned with formatting BINFS now, I somehow want to get the phone recognized.
Exitao has actually asked a VERY VALID query. It is indeed impossible to flash a phone without any USB connectivity (unless via an SD image or something). Djsleepwalker's issue was minimal, only that the PC was not showing up the activesync as connected, but indeed there WAS a connection, he could explore the phone from the pc etc, and I bet if he did go into the 3 color screen, he would have seen the "USB" on the left lower portion.
So, mine is just that. No connectivity. Nada. PC just sits dumb. Phone just gets charged, and finally into the fully charged green LED. Thats it.
Could there be something in VJ's ROM that is doing this?
I wonder, because a Wizard I once tried to repair would not let me flash upgrade either. I had to go back to a basic BUTTON ROM to get the upgrades running properly again. But there atleast I had connectivity then.
After I read DJ's comments, I tried running the RUU straight, without getting into the bootloader (for a change). Again its the same error 260. Here is a screenshot.
Anybody?
Regards
Steve
It seems, from the description, that the activesync profile became corrupt.
Deleting any device profiles from Activesync and connecting the phone as a new device might also solve the problem. However, it might be active synch on the phone that is the problem...
Anyone unsure how serious their problem is should just turn off the USB connect in activesync, start the phone into boot loader and do an "info 2" with terraterm pro.
If terraterm discovers the device, the USB is not the problem. It's activesynch.
Terraterm pro would not connect either.
I started the phone into bootloader by plugging in the usb while keeping the camera button pressed. Started the terraterm pro, selected Serial > USB, clicked Ok, Terraterm says ERROR, Cannot Open.
One minor thing, what do ppl normally see in their bootscreens? I see these lines, Tornado IPL 2.00 Tornado SPL 2.00.0000 and another line Tornado IU.
I dont remember seeing this third line saying Tornado IU before. Is it normal? It is in the middle zone( green coloured zone).
I believe my usb connector port might have a physical error. What else it could be. PC just will not detect ANY sort of USB connection.
Thanks again Exitao, I am stumped.
Regards
Steve
Have you tried any other USB ports on your computer? I know it's a longshot, but on my desktop PC one of the onboard USB ports just doesn't function at all. The other three do.
ninja edit: Maybe try it on another computer, too?
I tried on all four USB ports of my laptop, as well as on another Desktop PC I have.
Even without activesync installed, plugging in this should bring out a DING, saying something has been connected to the PC USB. (and asking for drivers, if Activesync was not installed. Here nothing happens, no DING). Remember, the same USB port is being used to sync my Wizard, Blackjack 2 and my old Himalaya even now.
Another possible reason, I was using a dumb chinese charger for charging the phone, after I lost the original one. Could that might have fried the usb pins?
ccpraveen said:
I tried on all four USB ports of my laptop, as well as on another Desktop PC I have.
Even without activesync installed, plugging in this should bring out a DING, saying something has been connected to the PC USB. (and asking for drivers, if Activesync was not installed. Here nothing happens, no DING). Remember, the same USB port is being used to sync my Wizard, Blackjack 2 and my old Himalaya even now.
Another possible reason, I was using a dumb chinese charger for charging the phone, after I lost the original one. Could that might have fried the usb pins?
Click to expand...
Click to collapse
Please excuse me if I'm stating the obvious, or if I'm a bit off, as I don't haven't used my Tornado in a bit (upgraded to Touch Cruise), but in the last ROM I used, NitroGen's latest WM6 version, there was an option in settings to disable usb connectivity and only allow USB charging. Perhaps VJ's ROM has the same option and you activated it. Have you already checked this?
Did you remeber to uncheck "Alllow USB connections" in activesync before you connected the boot-loaded phone?
This may be a hardware problem. Is it possible to use a can of compressed air to blow out any dust or debris from the USB socket on the phone?
Do you have WMStorage on your phone? If not, can you load it onto your storage card and install/run the app and see if the PC will recognise your device as a USB mass storage device?
I guess you also want to check the Device Manager in Windows and check for any exclamaition marks (!) or "bangs." Both with the phone disconnected and connected, and maybe even with wmstorage enabled. If it does show your phone in the device manager, delete or remove the device in the manager and reboot.
(To get to device manager, you can right click on "my computer" and select "properties", or press the Windows key and the Pause/Break key, or go to the control panel applet.)
BTW: is this XP?
If you are using Vista, try the following:
Step 1: Press Start
Step 2: Select settings
Step 3: Select (6) Connections
Step 4: Select (0) More
Step 5: Select (1) USB to PC
Changing the type of USB connection your device uses can help with problems
connecting ActiveSync.
Step 6: Disable the option - Enable advanced network functionality
Step 7: Press done 3 times
Step 8: Return to main screen.
Step 9: Uninstall unrecognized USB device in device manager (on PC)
Step 10: reboot Phone and reconnect
Click to expand...
Click to collapse
If XP, keep going...
You've stated that the PC is recognising your other devices. Isn't there a limit to the number of windows mobile devices you can sync or associate with one installation of activesync? Can you delete a device and try again?
Is USB charging enabled or disabled in your phone? Try toggling the setting to opposite whatever it is.
If you are using a firewall app, add these programs to your firewall's exemptions:
# Wcesmgr.exe
# Wcescomm.exe
# Rapimgr.exe
Or simply disable any firewalls, network traffic optimisers or possibly antivirus (some have network protections) app to test if that has an effect.
Ok guys..
I will try doing all these, step by step and lets see
And accept my sincere gratitude from my heart for detailing all these info for me, I am soo deeply moved
Sincerely
Steve
ccpraveen said:
Ok guys..
I will try doing all these, step by step and lets see
And accept my sincere gratitude from my heart for detailing all these info for me, I am soo deeply moved
Sincerely
Steve
Click to expand...
Click to collapse
No need for thanx. If I helped, just give Nitro a donation on my behalf.
Well guys, with deep regret, I must say, even after trying all that, the phone stays put. PC wont recognise it, neither as a phone nor as a mass storage device. The connector port must have gone kaput.
I kinda feel stupid, u know, with all the tweaks and hacks out there, what use it is, if the dumb thing wont be recognised? Hmm.. So much for the tornado, now stuck at VJ 3.3 (unless someone find a way to flash via an SD image or something).
Well, thanks guys, your support did make me feel better, in the WM world, all is not lost, as long as there are good souls like you, willing to help, live and let live.
Regards
Steve.
PS: If the phone was not recognised in the bootloader mode, (ie even before the operating system has kicked in), I guess there should not be any difference if activesync was installed or not; and if or not mass storage option is enabled or not, right? Well, correct me if I am wrong, I think so. Could be wrong.
This is probably a useless comment, but have you tried using bluetooth instead of usb to connect to your computer?
Have u tried to delete the network card from XP device manager ?
U can also disable advanced network functionnality from your smartphone in "settings" -> "connections" -> "USB to PC"
Good luck
Can You Tried Different Usb Cable :d
i have some problem, after flashing to WM6 activesync or WM5torage can't connect..i have HTC prophet too, and i use same usb cable & PC, my HTC Prophet still can connect via activesync or WM5torage
*please..please..help us
I UPGRADEd vjgace Build_5.2.1616.18120_____v3.7 three days before today i can't connect to usb i tried diffrent app(activesync,wm5storage,internetsharing) but i can't connect so i go to bootloder mode and checked devicemanager i found device so i flashed nitrogenius rom and now working usb. try upgrade other ROM ON BOOTLODER MODE.
Hi friends,
I am having a very weird situation here and I need your help.
My phone was working perfectly after the last time I have upgraded the rom which happened a couple days ago. Then yesterday I have discovered that my phone is turning on and off on its own. It turns on, then after a few seconds it turns off and then turns on again.
When I hard reset, it gets stuck at the smart mobility screen.
I can enter the bootloader screen by pressing the camera key and inserting the usb cable. The tri-color screen shows usb at the bottom left corner. When I run mtty, it says the usb port cannot open.
I know that it has sufficient power in the batteries (tried with two different batteries I have). However, when I plug it to a wall charger the charging light doesn't turn on.
So basically I have a tornado which cannot boot, mtty seems not able to recognize it. Is there any way to push an SPL, radio rom or OS rom to the phone? Is it possible to flash a tornado with an SDcard?
I really need some help here as I am out of ideas. thanks in advance.
Did you try hard resetting it? (While off holding both softkeys and then pushing the power button)? If so, flashing from card is possible...you just have to install the original ROM though. Google this: Tor_TMOUS_10140_191916_10900_SHIP.exe
Extract it then copy the nbf file to your memory card.
You may have to rename it and change the headers though...that I don't know
Here might help you by the way
http://forum.xda-developers.com/showthread.php?t=409286&highlight=original+rom
Good luck!
Your problem is more likely seems the power key is stuck.
thacen said:
Your problem is more likely seems the power key is stuck.
Click to expand...
Click to collapse
I am almost sure that this is not the case because I can use the power button for shutting the device off and restarting it, etc.
My only hope is to be able to flash from the SDCard now, as unforsakenrule mentioned. The problem is I need a step by step guide to do that.
burkay said:
When I run mtty, it says the usb port cannot open.
Click to expand...
Click to collapse
Did you disable the USB connection from ActiveSync properties?
I had had a similar problem which was solved after reinstalling the ROM.
NiTroGenious said:
Did you disable the USB connection from ActiveSync properties?
I had had a similar problem which was solved after reinstalling the ROM.
Click to expand...
Click to collapse
sure I did. The problem is no matter what the device is not recognized by the pc. mtty, activesync, tera term, etc. all fail whether usb connection is enabled or not. Weirdly, in the bootloader menu it says USB in the bottom left.
It really sucks, because I have the bootloader there but I cannot load anything to the device to recover it.
While it is in bootloader screen activesync couldn't connect or it could not detect your device. If you want to connect by teratermpro you need to disable USB connection from active sync otherwise teraterm could not connect your device.
I think your PC will not show you any connection symbol while connecting in bootloader but you may hear some sound while connecting or disconnecting.
One thing you can try is just try reflashing a stable rom by just running RomUpdateUtility. If it cannot find your device then check on your PC's Hardware device manager, if there is any unworking driver. if such driver is there just uninstall it and try connecting again.
May be it can solve your problem.
thanks for the advise, but I pretty much tried everything... everything except an SDCard flash. And that, I don't know how to do. I have been an HTC user for the last few years. This iMate SP5, which I owned a year ago, belongs to my sister now. I now have a Hermes, waiting for the prices to come down before ordering my touch pro. I flashed tens of roms in both devices, connected using mtty, teraterm etc. many times. This is the first time I am totally left clueless and I believe this is what we call a brick, indeed
i rencetly bought the htc touch pro but when i connect trough usb on pc the pc does not reconize. it's not showing nothing on phone i try severel usb's and diferent pc's with diferent operating system. the phone charges but it not recognize. i only can syncronize trouhg bluetooh.
i did all the step's i find in the forum and in the internet. and i'm getting the same results.
Please anyone can help me ???? tnks.
Sory for my english.
Are you running stock or a custom ROM? I haven't had that issue(yet) but I am trying to help troubleshoot.
viBranZeOS-2.0-WWE this is the rom that i'm using. and i try alredy 2 other roms, and its the same.
I honestly have no idea what the issue is nor a fix/work-around. However, what I am attempting to deduce is if you had a stock ROM I wouldn't be of much assistance because I only run the ROM in my sig/signature, which is a custom ROM. Now, I'm not 100% on if your ROM has this option but I know the ROM in my sig has an option to change the behavior of the USB connection, from mass storage to active sync. What I am attempting to figure out is if one of those modes has been enabled and the registry is just not accepting or if the usb port is stuck on only charging. I have no clue on how you would find out as I've never heard of that ROM. By the way, what version of TP do you have, GSM or CDMA and is it a RAPH100, RAPH110 or what ever is showing above the imei behind the battery. You should see a bar code and just above that are four (4) letters followed by three (3) numbers. Let us know what you have and maybe someone else can chime in.
EnergyROM 29018 w/CHT2.0&.sencity this is your rom ??? i can give it a try. how can i see if is GSM or CDMA ???? my phone is RAPH100.
tnks in advance.
p.s i'v had the phone charging for 2 hours and it's only 2 risks. :s
Clarification: It's not my ROM but it is a ROM that I use most often. GSM/CDMA depends on your carrier/service provider. Looks like you may have a GSM device but I'm not a 100%.
Additionally, what happens when you turn off(shut down your phone completely) and charge?
well i'm using vodafone. and the phone is unlock from factory. it was that the guy told me. i am giving a try with that rom. whit the phone shut down and usb turn on the home buton stay's whit the light. i'n the 3 color screen when i conect the usb it's allways saying serial and don't change to usb.
Not exactly sure that is what I am asking. So do this for me: remove the battery, then put it back in and without turning on the device, plug in your phone to a charger(not USB cable) and tell me if you see an LED circle around the center button slowly light up and then disappear.
yes is that what it happens. and it happens this to with the usb plug in. whit the phone on or off.
So let me guess here, does it still take forever to charge from 30% and still get hot when the device is completely off and plugged in. If so, it still seems like it could be a battery issue to me. I don't know how to confirm if it is the device or the battery but I'd start there if you haven't already.
Additionally, if you are getting to the multicolor screen, then connecting the device to your computer and not seeing the change from Serial to USB and you've already tried changing the USB port, USB cable and computer then it is possible that your device's USB port is somehow broken(for the lack of a better word).
"if you are getting to the multicolor screen, then connecting the device to your computer and not seeing the change from Serial to USB and you've already tried changing the USB port, USB cable and computer then it is possible that your device's USB port is somehow broken(for the lack of a better word)."
you are right i go the multicolor screen and not change from serial to usb. but i didn't try in other computers. i will tell you when i try.
Recently we have been getting in stock i997's that are having USB issues connecting to the computer. As always we enable USB debugger and connect to the computer however now the units are going into charge mode a few seconds after connecting to the computer and shutting the device down. Once we disconnect the device from the computer it automatically restarts.
Here is what we have done so far with no luck:
-Enable USB debugging
-Disable USB debugging & enable mass storage
-*#7284# was set to USB=PDA, changed to Modem & back to PDA
-*#9090# Didn't see any relevant options
-Slightly bending the USB port
I don't think it is a hardware issue but a software issue that needs to be configured. Any help would be very much appreciated!!
USB
Get it as stock as you can with software. If the USB still does not connect correctly then it is a hardware issue. There was never a problem in any stock rom with USB connectivity.
Just my thoughts. It may not be the phone but the connection-- Computer, cable, oops,-- or drivers.
I'm facing the same problem !
I too have the same problem very weird tried several time stock have no issue in connection. this issue occur after few days not immediately and no regular pattern so can't say what's going on. right now my phone while put on charge shows charging but when un plug it still have 1% as charge no battery put to charge message shows up, tried with charger, usb to computer.
I also noticed before that charging stops and only come in effect when you pull the battery and plug the cable put the battery it will start the phone automatically and charge start up.
Can't ever put in charge in switch off mode as every time it automatically switch on my phone.
I tried several time these step 1. Go back to stock by heimdall , 2. heimdall kernal flash for red cwm, 3 wipe, format, fix permission 4. flash
couple of days work smoothly then problem reoccurs
Did you try mtp mode like with media player mode
Sent from my SGH-I997 using xda premium
RDomke said:
Get it as stock as you can with software. If the USB still does not connect correctly then it is a hardware issue. There was never a problem in any stock rom with USB connectivity.
Just my thoughts. It may not be the phone but the connection-- Computer, cable, oops,-- or drivers.
Click to expand...
Click to collapse
Thanks RDomke for the reply.
We already flashed UCKD5 with no luck. Would there be anything else we could do? I agree that it may be hardware if stock doesn't work but we have been getting in too many units out of box with this issue. Not saying that it isn't possible to be hardware, just seems like it's something that could be software related.
SOLVED
RDomke said:
Get it as stock as you can with software. If the USB still does not connect correctly then it is a hardware issue. There was never a problem in any stock rom with USB connectivity.
Just my thoughts. It may not be the phone but the connection-- Computer, cable, oops,-- or drivers.
Click to expand...
Click to collapse
RDomke,
Many thanks as we have solved the issue with your advise. The 1st unit we were testing did in fact have a bad usb port. Once properly diagnosed we tested another by flashing it back to stock and then performing a factory reset. Once done issue was solved and worked on many other with same issue.