I am running asergs' aku3.3.12 for some time and I was very happy. Yesterday something very strange must have happened. I can make calls normally and I hear everything very good, but I don't have any other sound any more, meaning I don't hear my phone incoming ring, I don't have sound with windows media or any other app. When I go to sound and notifications (settungs), all sounds are still there, but I can't hear them.
I can hear sounds with the earphones, not loud, but I can hear them!
Does anyone know this problem or have a solution? Thx in advance.
I think it's the hardware problem, you can hear the sound when connect with earphone, right?
I met this problem before and it's because the connector in prophet still think the earphone is connected although it's not actually.
I don't if I understand your problem exactly but this is my understanding, and try to send it back to prophet service department to repair it.
palo
Hi,
I have the same problem. Just after installing version 12, I got this issue. I couldn't believe it was a hardware problem but, If I press at the back of the phone it starts working so now, without any doubt, I'm taking the qtek back to the shop where I bought it and see what they can do. I'll try to avoid the manual fix (replacing the speaker).
Regards,
Encinas.
Hi guys.
I have an in-call problem with my Desire S.
This does not happen when I get called, just when I initiate a call.
When I call someone, the other part of the conversation will always hear a great noise or interference coming from my phone's microphone to the point that my voice is not understandable anymore.
I noticed though, that if I switch to speaker and back to earpiece the problem gets solved for that particular conversation.
Do you guys know of any permanent fix for this?
thanks.
Hey... nice to see a felow ro. on this forum.
Try a factory reset...it sounds to me like a software problem.
If that doesn't do it.....waranty should cover it.
Ok. So I hard reset and after spending a whole lot of time which I did not have reconfiguring the phone, I got the same problem.
And I figured out that the culprit is the Keep Service option in PowerAmp. Unchecked that and no more problems... and no warranty call... phew!
Hi all,
I am from Australia and got a sony z3 the weekend and so far it has been great but I am having an issue when talking to people over viber/skype. When using video chat or loud speaker the other person can hear themselves back quit loudly like it is an echo. Even if i put the headphones in on my phone they can still hear themselves back but it isn't as loud.
If I switch to my old samsung s3 it has no problems I am using the same wifi etc same location and calling the same people.
There doesn't seem to be much of a issue when calling normal and using the loud speaker. Just with apps like viber/skype.
Does anyone else have this issue at all? Or can anyone test video/using loud speaker on Viber and letting me know if they have the same issue or is my phone possibly faulty?
Thanks Matt
Try a reboot.
Or try another app. It's possible Viber/Skype doesn't use noise cancellation. You could always use a headset or BT speaker (set it further away from the phone). If that all fails, there's a Mic Sensitivity setting under Settings -> Sound -> Audio Settings.
Thanks for the reply,
I have tried rebooting and it didnt help. I have also tried using headphones and while it made it a bit quieter they still had the same problem.
I will have a go at messing with the sound settings, thanks.
I think i am just going to take it back and see if it is just my phone with the issue or all z3's
Is anyone able to test on the z3 and video call someone on viber and let me know if they have the same issue?
Thanks,
Matt
Please post questions in the questions and answer section
Thread moved
Hello guys! I have EML-L29.
I have strange problem with one of the mics - the one which is closer to the earpiece, top of the phone. So the problem is that the mic is very quiet - i think its responsible for when you change to loudspeaker, when you have phone call or viber, whatsup etc call, video call on loudspeaker. So i have to speak very close and quite loudly so that the person can hear me.
The strange thing is that it works normally when i say OK Google and Hey google. If I say this things, no matter how loud, i can tell them very quetly and the mic still pick up the voice, then i can ask Assistant what i want and again the mic picks everything how it should. But when i try manully to voice search, or manully to ask Assistant something, againt the mic brokes and can't pick up my voice normally, i have to be very close to it and speak very loudly.
I had this problem with EMUI9, updated to EMUI10, stil got it, fully factory reseted it, still no change.
For what i searched on the net i saw that the top mic is part of the motherboard, so its pretty much no point of changing it.. the bottom mic is on its own board, so its easy job.
Still i dont know if its hardware or software issue. Its very strange, normally it dont work, but when voice call the Google Assistant it starts working as it should.
I will be very grateful if someone knows anything about this or some tips on how i can deal with it
Thank you!
Hello, the microphone and speaker on my Amazfit GTR 2 watch stopped working. I answer my calls but it stops . I also can't play music or make voice commands. Does anyone have the same problem with me? Any solution for that?
Oher functions are ok. Please do assist if anyone faced the same problem and solved
i heve same problem with my gtr2
Same problem can pick up call but speaker and mic is not working , **** update after Alexa integration was added , and had no luck with gps positioning yet
Same problem with me, please help if anyone get the solution
Atikk said:
Hello, the microphone and speaker on my Amazfit GTR 2 watch stopped working. I answer my calls but it stops . I also can't play music or make voice commands. Does anyone have the same problem with me? Any solution for that?
Oher functions are ok. Please do assist if anyone faced the same problem and solved
Click to expand...
Click to collapse
Ya from 2-3 days I am also facing this same issue. Please someone help oit with its resolution.
sidbvm321 said:
Same problem can pick up call but speaker and mic is not working , **** update after Alexa integration was added , and had no luck with gps positioning yet
Click to expand...
Click to collapse
After this update both microphone and speaker has stopped working.
same here, restart frequently music and mic not working, possibly it's hardware problem, did you guys tired service center?
Same here in France.
After last update, no Alexa ... I try restarting watch but without effect.
Finally I do a factory reset and Alexa appear.
But... With
- Random restart on watch notification.
- No microphone.
- No speaker.
Support in France link me to an English page to create ticket (https://support.amazfit.com/en/ticket/create).
I've create ticket with link and sent logs with Zepp app.
Here the result:
Hi there,
Thanks for your reply!
Our developers have checked the logs you submitted. The information in the logs shows that the problem may be caused by the audio damage. So we may suggest you contact the seller to return the product for further examination.
Thank you for your cooperation! Please feel free to contact us if you need any additional assistance! Have a great day!
Sincerely,
Tiffany
Now, I'm waiting for answer from seller.
Let's see
I have made contact to Amazfit just like Zorelien. First they said it could be a problem in hardware. they said same thing to me, to contact the seller. I know that will not be the solution, once i return this watch and they give me a new one, after I procedure with an update will happen the same thing. so I told them this is a software issue, a BUG. I see many users with the same issue, looks like this new update (with the ALexa) causes a conflict with the audio controller ( Mic and speaker) . Probably Alexa is doing that. So what we really need is a new update with this Bug fix. If we all complain to the Amazfit they will get that sooner. I'm wating for a few months , I still have time (warranty) if the update not shows up in time I will return the watch.
Atikk said:
Hello, the microphone and speaker on my Amazfit GTR 2 watch stopped working. I answer my calls but it stops . I also can't play music or make voice commands. Does anyone have the same problem with me? Any solution for that?
Oher functions are ok. Please do assist if anyone faced the same problem and solved
Click to expand...
Click to collapse
this started happening after Alexa update? i wonder but something related to hardware I guess. heating something fails mic and sound.
indiwap said:
this started happening after Alexa update? i wonder but something related to hardware I guess. heating something fails mic and sound.
Click to expand...
Click to collapse
For me, yes it start after Alexa update.
I think it'll be Alexa and hardware conflict.
Amazfit Support ask me lot of question about this problem, it ask me to send them video... Amazfit work on this bug.
anyone got solution? they replaced or repaired?
No solution yet. They told me to return, but I said that probably would not be the solution because a new one could have the same issue once I update it. So, For me, Amazfit told they are working on an update and as soon they have a new one would let me know, hope they telling the truth. I still have time to use my warranty, so I'll be waiting a few more months. If they not find a solution then I will return the watch.
Atikk said:
Hello, the microphone and speaker on my Amazfit GTR 2 watch stopped working. I answer my calls but it stops . I also can't play music or make voice commands. Does anyone have the same problem with me? Any solution for that?
Oher functions are ok. Please do assist if anyone faced the same problem and solved
Click to expand...
Click to collapse
Bro..
Same problem for me too.. how can we slove this?
Arjun_akb said:
Bro..
Same problem for me too.. how can we slove this?
Click to expand...
Click to collapse
replace there is no solution.
indiwap said:
replace there is no solution.
Click to expand...
Click to collapse
Okk..if we replace the watch the same problem will be also on the new watch.so what to do if we get it replaced.
check pm
Atikk said:
Hello, the microphone and speaker on my Amazfit GTR 2 watch stopped working. I answer my calls but it stops . I also can't play music or make voice commands. Does anyone have the same problem with me? Any solution for that?
Oher functions are ok. Please do assist if anyone faced the same problem and solved
Click to expand...
Click to collapse
I am facing only on microphone's problem.
Voice command & talking not possible for it.
But speaker working yet..
Problem facing from 2 or 3 days ago.
Today I got a update.
Not working any way..
Did anyone get a solution? replacement or fixed? I´ve sent to seller for examination waited a moth and came back the same. Not replaced and not fixed anything. I will get with them again to be replaced this time.
Dec'21 I'm also facing the same issue, Speaker/mic not working, sleep isnot getting detected no call alert.
What shall we do, kindly help