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XDA Atom hardware problem?

Hello mates, I got my atom last week and since then it gets stuck and hangs for some time until it loads again whenever I hit the reset button.
Even hard reset doesn't help and either not taking the battery out...just need to hit the reset again and again until it comes back on...
I'm currently running the leaked ROM 20062017B1WWE
just to mention the issue started even with the older ROM installed.
Please help!

Hi.
Where did you get this ROM?
I'm looking for this rom WWE_R060221N do you have it?
Your rom is older or newer then WWE_R060221N?
Can you place in Emule so I can download?
Thank YOu

Re.
Hi there. I have a similar problem with my Atom (leaked ROM of course). Somehow, hitting SR button just leaves the initial screen with O2 logo hanging. You have to hit SR button several times or take out battery to make Atom boot. But, SR with O2 plus application works OK. Actually, it may get worse after awile and even taking out battery may not help to boot Atom. I had to re-run ROM upgrading to make my Atom boot after SR, but still hitting SR button makes Atom freeze.

Seems like we've got the same
problem mate....I really think that's a hardware problem because I tried to do everything and it still get stuck and hangs on the startup screen after a soft reset is performed. Anyways I'm gonna take my Atom back to the place I've bought it so they can check it and hopefully change it to a brand new one (thats what I hope so...)
Let me know how did you handle with your own problem.

You sure you aren't too impatient? With my Atom it takes around one minute to soft reset. It has XCPUScalar installed, I'm suspecting that this is part of the reason. The O2 logo stays on for maybe 20 seconds, then the WM5 screen for 20 and finally the Scalar stays on for at least the same before I can punch in my pin code.

Re
Thanks for your response..
I don't think I'm impatient as you said because I keep waiting for the Atom to load for at least 2-3 mins after the SR button is pressed, once I even tried leaving it hangs on the o2 screen for a whole night and it was still stuck...anyways I really don't know what to do.
Any other comments would be appreciated.
Cheers.
P.S
I never installed XCPUScalar on this device and never touched the overclocking settings.

Then I would say harware problem, yes.

I have the same problem since I bought it. I resolved in this way:
If you want to soft reset your unit press on/off button and softreset at the same time, you will see the option for hard reset but don't affraid just leave it in this option don't press anything and your atom will soft reset itself with no problems.

hi eljure, i tried your suggest and it worked on the first time i pressed the power button + soft reset button together, but then again it got stuck and hang on the o2 screen after the 2nd try.....anyways i had to wait again for like almost 1 hour until it loeded up again and that after all the resets i've done while i was waiting for it to load, only a hard reset worked after that.
so I really don't know what the problem is but it's freaking me out.
the store I bought it from said only next week they gonna get a new stock of the Atom so i'm stuck with it until then.

I have similar problem..maybe the same..the phone just hangs at O2 logo. I tried to press and hold power button and press reset button then it asks to press send and end button reset to factory factory default..after I press both button, it says device clean boot...reset to factory default!!..how long do i have to wait for it to set to factory default? or which way is the right way to hard reset? Anyone knows how to repair this problem, please help

I have similar problem..maybe the same..the phone just hangs at O2 logo. I tried to press and hold power button and press reset button then it asks to press send and end button reset to factory factory default..after I press both button, it says device clean boot...reset to factory default!!..how long do i have to wait for it to set to factory default? or which way is the right way to hard reset? Anyone knows how to repair this problem, please help

I have a similar problem where my O2 Atom will just switch off (go black) when I press the Soft Reset.
I do not get the O2 splash screen, and there is no response from any buttons or the power button. Even depressing the SR again does nothing. I have to remove and replace the battery to bring the unit back to life.
This has been happening since the phone was new (7 days ago).
ROM 20060123B1WWE.
Cheers,
Freedy.

I have the same trouble.
Hardware bug, obviously.

stuck on loading splash screen

Hi, first let me say im sorry if this has already been covered somewhere, i have spent all day searching the wiki and forum to no avail. If the solution is already here please point me in the direction and delete this thread.
I have just flashed my kaiser from the original vodafone WM6 ROM to Dutty's WM6.1 Hybrid v2 5.2.19716/5.2.19700. At first everything seemed fine, then when i tried to restore the backup id created with sprite backup it restored, reset and now wont get past the loading screen. It shows the vodafone splash screen then duttys htc screen then goes back to vodafone.
I used Hardspl 3.29 before flashing. I tried hard reseting which made no difference. i cant get into the bootloader (tried the camera, power reset thing loads) and i cant connect to my pc as it wont go past the splash screen.
I had a look at MTTY but it doesnt give the options described in the instructions and after reading the warnings about MTTY decided i shouldnt mess around with what i dont understand.
Any help will be greatly apreciated, i love my phone and the idea that ive just broken it scares the crap out of me.
Thanks
Sandy

sandyfsx said:
Hi, first let me say im sorry if this has already been covered somewhere, i have spent all day searching the wiki and forum to no avail. If the solution is already here please point me in the direction and delete this thread.
I have just flashed my kaiser from the original vodafone WM6 ROM to Dutty's WM6.1 Hybrid v2 5.2.19716/5.2.19700. At first everything seemed fine, then when i tried to restore the backup id created with sprite backup it restored, reset and now wont get past the loading screen. It shows the vodafone splash screen then duttys htc screen then goes back to vodafone.
I used Hardspl 3.29 before flashing. I tried hard reseting which made no difference. i cant get into the bootloader (tried the camera, power reset thing loads) and i cant connect to my pc as it wont go past the splash screen.
I had a look at MTTY but it doesnt give the options described in the instructions and after reading the warnings about MTTY decided i shouldnt mess around with what i dont understand.
Any help will be greatly apreciated, i love my phone and the idea that ive just broken it scares the crap out of me.
Thanks
Sandy
Click to expand...
Click to collapse
first, are you SURE you can't get into bootloader?
I know it sounds stupid, but try REALLY pushing the camera button in while pushing the stylus into the reset hole. Once you get to the bootloader (tri-color screen), try flashing a different ROM
good luck

mbarvian said:
first, are you SURE you can't get into bootloader?
I know it sounds stupid, but try REALLY pushing the camera button in while pushing the stylus into the reset hole. Once you get to the bootloader (tri-color screen), try flashing a different ROM
good luck
Click to expand...
Click to collapse
I agree here a lot of people don't realize the Camera button is a two stage button. It stops at Half-Press then you can push again to get Full Press. You need a Full Press to get into bootloader.

Just to clarify.
Press and hold the camera button and at the same time insert stylus in reset hole and hold until bootloader comes up.
In other words, do not let up until bootloader shows. It should take around 2-3 seconds.

yea ive been doing that. After trying many times i have found that holding the camera button down for around 2 minutes after the htc dutty series screen comes up brings up a white screen with the error message;
"the device is unable to boot either because you have turned off the device incorrectly or tried to install an application from an untrusted source. press send to reset or any other key to cancel"
The message dissapears if i let go of the camera button, and resets back to the vodafone screen and stays there. If i press the send button same thing happens (just an idiot check but the send button is the green pick up button right?) ive tryed the enter button and both soft keys but all to the same result. I have tried holding down each button on that screen as well and the error message stays as long as i hold the button but when i let go it just goes back to the vodafone splash screen and stays there.
I have tried holding the stylus with the camera button all the way through to this error message, doesnt seem to make a difference.
just to clarify, ive done what you suggest and still cant get into the bootloader.
Thanks for any help, this is driving me mad.

hold the camera button and use the stylus to press the reset button, and continue holding the camera button until the bootloader screen pops up.
i used to let go the camera button as soon as the screen go black, but then it just reset the device instead of going into the bootloader...

oh forgot to mention. Shotly after the dutty series screen comes up i get the window appearing sound but nothing comes on screen. suggests to me that maybe its trying to tell me whatswrong but i can see what it is. maybe, i dunno..

theclueless said:
hold the camera button and use the stylus to press the reset button, and continue holding the camera button until the bootloader screen pops up.
i used to let go the camera button as soon as the screen go black, but then it just reset the device instead of going into the bootloader...
Click to expand...
Click to collapse
Im holding the camera button for around 2 minutes before it does anything, then i get the above error message.

Do you have a storage card installed?

yes. tried taking it out and doing the same thing. no different.
anything else i could try?

sandyfsx said:
Im holding the camera button for around 2 minutes before it does anything, then i get the above error message.
Click to expand...
Click to collapse
OK But are you also holding your stylus in the Reset Hole?
If yes, And you can't get into Bootloader, well I think you are "boned"

Yes im doing that. Boned? really? What about the error message that eventually comes up? isnt there anything i can do from there? Any other way of reseting it so maybe the bootloader works?
And if its really broken, do you recon my network will send me another or have i just properly voided the warranty?

Touch Pro will not Hard reset!

I started haveing issue with the device last night, the phone app was locking the phone up, i tried restoring from my sprite, but it didnt work.
I got it to a point where it workied, but for some reason it lost all my contacts and email settings.
Well I said screw it, ill just hard reset and start from scratch, after a soft reset, it hung on the "Touch Pro" screen withthe red text at the bottom, then just sits there.
If I hard boot it does the same thing.
any ideas?

go into bootloader and then flash a new ROM there.
Hold Volume down and reset. You will go to bootloader. Plug in USB and flash from there. No need to sd flash.

it will not go past the touch pro screen, still sitting like that now. I cannot even turn it off, just reset it and get back to the same spot.

did you take out the battery for a time? but you do that on your own risk... for me that doesnt sound good ...
greetz
Boris

Yep, the best I have been able to get is plugging the phone in and getting it to constantly reset itself.
BRICKED!
New ohone in the mail, hope to have it tomorrow,
Now, do I use my old sprite back up from a week or so ago, or start from scratch?
BD

best is to begin new, but for me that would take 1,5 days cause i know nothinh about UC; thats why i restore my spb backup... with differen Romeos version i had never problems ... take the rom upgrade mode...
Greetz
Boris

Once I get to the bootloader screen, how do I flash the rom?
What is the latest stock rom and what is best link to download?

I finally got to the hard reset warning screen. It says press "send" to reset. Everywhere else (including manual) it says to press "volume up". Anway, I pressed and released "send" but nothing happens. It seems frozen on teh warning screen. Or does it take a few minutes to hard reset.
PLEASE HELP!!!!!

Did you tried the method with settings => system => "Speicher löschen" ( in german; "eraze memory" or something like that in english) => input 1234??
Greetz
Boris

I sent mine back, it did nothing.

hard reset
i had to hard reset my htc touch pro as well because i unistalled a program and it wiped out like half the stock programs. this is what i did....
1). make sure you back everything up that you have on your phone.
2). shut off your phone
3). hold the volume down button and the enter button at the same time. (enter button is the big cirle center button)
4). while holding those two buttons in, press and hold the power button on the top until the popup appears on the screen. then just follow the steps and your phone should be like brand new again!!

Funny thing I did it the first time and it worked like a charm. But now i'm having trouble in doing it again?? any suggestions?? anyone???

Bootloader "No Image File"

Hey guys
I woke up this morning because I got a message. Opened it and then replied. Went to shut the screen off but the backlight remained on. So I just did a soft reset. Now the bootloader comes up and says no Image file.
What do I do?

You could try download a custom splash screen, put it on your SD and start up in bootloader mode, and then flash the new boot/splash screen
Hope this fix your problem

i figured the "image file" its looking for was the ROM?

hehe ofcourse, sry for the post before, my head is a bit screwed... i have been working on getting win 7 and NBH Utility to work together the last 2-3 days xD.
well then reflash the rom using the same method... you have Hard-SPL right?
the latest NRG is working like a charm

Bowdowntozoltan said:
Hey guys
I woke up this morning because I got a message. Opened it and then replied. Went to shut the screen off but the backlight remained on. So I just did a soft reset. Now the bootloader comes up and says no Image file.
What do I do?
Click to expand...
Click to collapse
Were you accidentally pressing volume down when you soft reset? That's what it sounds like to me. Maybe vol. down is sticking, for whatever reason. Does another soft reset get you out of the bootloader? Somehow, I doubt that your rom just up and walked away.

no i don't think i was on volume down. and no soft or even hard reset will even work. the bootloader tri color screen pops up and flashes white real quick and says "no image file" and then goes back to the tri color screen.
so i to flash it via SD card correct?

Have you tried pulling the battery for a bit? I still wonder if you have a sticky vol down button. Replace the battery, then push power. If you're still in bootloader, then you can either flash off your card or through usb.

how do i flash it via USB? just plug it in and run the rom install?

reflashed a new rom. nothing. still sits in bootloader mode.

ok so what based on what i'm searching ive found a couple things. I pm'ed a guy, and saw something about jumpspl. But apparently this is an app that goes on the phone? because windows xp wont run it? theres not a lot out there on jumpspl so i dont have a clue. should I retry flashing hard spl?

Hold on; your sig now says you have a tilt. But you've flashed a raphael rom to it? Flash a stock rom to it with the proper spl. You should ask mskip what to do in his Kaiser-flashing thread. This does not sound good. Did the phone actually work with the wrong rom on it?

Man, from what I've read about Kaisers, they are very delicate phones. If you flashed a raphael radio to it, it's deader than Michael Jackson. Are you sure you don't have a fuze? You gotta own a fuze, and not a tilt.

its a fuze sorry i have no idea why it says tilt.

Not quite sure why, but the phone is working again...

My $ is on a stick vol down key, and I'm riding that horse to the bank!

scratch that, it broke again. how can i fix the stuck down key? is volume down and reset like wipe the device?

if the phone had the volume down key "stuck" then it would constantly turn down the volume would it not? its fine when i can acutally get the phone to boot, but i shut it off and started it back up and it did it again. i have a feeling it has something to do with the wall charger, because i reset it multiple times before i put it there, but once i charged and reset, it died.

Yeah, that's true. I say I think that's the problem because holding volume down and soft resetting sends you into the bootloader. If your sd card doesn't have a raphimg.nbh in its root, you'll get the 'no image' error message. Then, if you try to soft reset, but vol down is still somehow stuck, you'll never get out of bootloader. That's why I suggested pulling the battery earlier. When you power back on, it should just boot up normally like after a soft reset, but I might be wrong about that.
It's just not normal to randomly go into bootloader when you soft reset (and to stay there). Clearly, the phone is picking up the 'go into bootloader' signal somehow or other. Maybe it's not the physical button, but there's just some sort of bug that makes the phone think the button is being held down when you soft reset. Bummer, whatever it is, I hope you get it sorted out.
You might want to bite the bullet and hard reset. If you have some weird bug (and not a physically stuck down button) this should solve it. I bet you can hard reset ok. Hold vol down and the d-pad button and soft reset. You have to continue to hold down both buttons for a couple seconds after you soft reset. Then press vol up at the prompt.

I have hard reset a few times. I think I'm going to try not to turn off the phone unless i have to. i reset it a few times yesterday even after plugging it in for a little and its still good. i'll try it again when i get home because i need my phone during work.
thanks for your help!

Serious boot-problem - HTC HD2

Hi,
I got my HTC HD2 only a couple of weeks ago, and I already got a problem with it
The thing is, that I can't boot it up properly; when pressing the "Turn on/Turn off/hang up"-buttom, it boots by comin' up with the white screen with the green "HTC"-logo in the middle and some system information in the left buttom.
Afterwards the animation with "quietly brilliant" comes up and the Windows logo with the orange background comes up - and then it turns off and boots up again.
I've tried to...
* reset it (not hard reset - I have some contacts that I don't wanna loose).
* charge it up (I can, when the windows-logo appears, see, that the battery's full)
* pull out the battery for several hours
Please help - I'm very sad about that I used tons of money on a device, that now won't work.
Is there any way, where I can solve the problem without loosing all my contacts?

I did it!
Ok, found out that all my contacts were synch'ed with my gmail.
I hard-resetted it, and it works now.
Thanks for your help

Lol well done!
For people that dont have push/exchange contacts etc, always backup using myphone, spb, sprite or other software.
Cant tell you enough how important it is to back up, unless you like loosing everything right?
Greetz.

Boot problem..
Hello there,
I bought my HTC HD2 like 2 months ago, and the first two days it froze like thrice !
Now, suddenly i find it turned off then when i try to boot it up, it get stuck on the white screen with the green "htc" and information in red to the bottom left. It hangs there!
It did later show the following black screen with white text:
"The device is unable to boot because either you have turned off the device incorrectly or tired to install an application from untrusted source. Press Volume Up to reset your decice or press any other button to cancel. This operation will delete all your personal data and restore the device to it's factory settings"
but the thing is, i can't press anything at this stage, nothing happens....
I did try to hardware reset, charge, remove battery and put back, etc..

areej said:
Hello there,
I bought my HTC HD2 like 2 months ago, and the first two days it froze like thrice !
Now, suddenly i find it turned off then when i try to boot it up, it get stuck on the white screen with the green "htc" and information in red to the bottom left. It hangs there!
It did later show the following black screen with white text:
"The device is unable to boot because either you have turned off the device incorrectly or tired to install an application from untrusted source. Press Volume Up to reset your decice or press any other button to cancel. This operation will delete all your personal data and restore the device to it's factory settings"
but the thing is, i can't press anything at this stage, nothing happens....
I did try to hardware reset, charge, remove battery and put back, etc..
Click to expand...
Click to collapse
You tried:
1. With the phone turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then press the END/POWER button shortly and release it.
2. Release the VOLUME UP and VOLUME DOWN buttons.
3. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
If that dont work try flashing a new rom using mtty.
If that still doesnt work I would expect it to be a hardware problem, i would send it back to htc or if without warranty take it to a Phoneshop (or open yourself), probably a wires loose or something.

Thank you for replying... but sadly no, it didn't work
I do have warranty, ill take care of that..
Thank you again.

did hard reset and returned to factory settings. all my installed applications were lost. pity.
All I wanted is to install the @#$%% russian keyboard!

ALWAYS backup first. Simple.

I am having the same issue. Nothing has been installed as far as App's go. This is straight out of the box.
Boot Screen
R 2.10.50.26
G 15.39.50.07U
D 2.13.90963 8G
I have been able to Boot it to the home screen once. But the battery is Low and When I connect it, it locks
Things done -
Hard Reset up+down+end
up
up
Battery pull
Removed SD and SIM and turned on
None have effect
Idea's ?

I have the same issue. Phone Just out of the box I can't start it. It started once but crashed, I removed battery and is gone.
Now it remains frozen with white screen and htc logo.
I tried everything reset, hard reset, all things now is charging the battery for 4 hr. Crappy phone or software.
What to do??

ktod_16 said:
I have the same issue. Phone Just out of the box I can't start it. It started once but crashed, I removed battery and is gone.
Now it remains frozen with white screen and htc logo.
I tried everything reset, hard reset, all things now is charging the battery for 4 hr. Crappy phone or software.
What to do??
Click to expand...
Click to collapse
If its brand new out of the box, id take it back and get a different one. If its second hand, see if you can get into bootloader. If you can you can then flash a stock htc rom, if not its back to the shop.

Dark Ninja said:
You tried:
1. With the phone turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then press the END/POWER button shortly and release it.
2. Release the VOLUME UP and VOLUME DOWN buttons.
3. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
If that dont work try flashing a new rom using mtty.
If that still doesnt work I would expect it to be a hardware problem, i would send it back to htc or if without warranty take it to a Phoneshop (or open yourself), probably a wires loose or something.
Click to expand...
Click to collapse
hey can wires be the reason that hd2 cant boot up.shows green boot logo but no system information at boot and stucks there only tried every thing hard reset,custom rom,stock rom,mitty,sd method rom install..every thing...

i have the same problem But how i can Backup when phone is turned off