Database Info

ActiveSync Problem - "Status: Attention Required"

Windows 2003SE Phone Edition
Windows XP Professional Service Pack 2
ActiveSync 3.8
I have had no problems with my Xda II mini, until about three days ago. I've been succesfully ActiveSync-ing my Outlook Contacts, Calendar, Tasks and Files for about 4 weeks now, and then suddenly, while I was actually connected, three stopped syncing, and I got an error message "Attention Required" for each. My files are still syncing OK.
I've tried deleting the partnership and re-doing it, I've tried various "Fix" tools which are supposed to fix PST files in Outlook, and nothing seems to work.
Has anyone else had a similar problem? Any ideas on how to fix it?
Thanks,
Graham

i've had the same problem
getting active sync to work now is real pain
i have clear out my inbox alot and then it works but thats not really a good solution

Complete removing email config in Outlook and reconfiguring it again helped me in the same situation. You have to remove it from the control panel->email->configurations.

Thanks for the suggestions, but I don't use it for email, just Calendar, Contacts and Tasks.
Still can't get it to work - even deleting the list of Tasks on the PPC and the desktop and starting with blank doesn't fix it. Any other ideas, I'm really stuck here . . . .
Thanks,
Graham

Your map32.dll in c:\windows\system32 will bad. Copy the correct one of 100 plus KB size

Thanks for the idea - I'll try it, and let you know.
G

Another thing, ensure that you registered your copy of outlook 2002 is registered as if it is not it would stop syncing
rgds
jim

Haven't had chance to check all of this out yet. But, could it be anything to do with the following error message I've suddenly started getting in Office?
"This document cannot be registered. It will not be possible to create links from this document to other documents."

Active sync synchronization feature...

Hi all
I`m pretty sure many ppl ran into this problem before me, so I hope someone will be kind and shed some light for me on this one
It seems to me that for some reason I cannot keep my contacts and other stuff on my Universal after deleting a AS relationship with my PC.
This is what I did:
Initially I sync my desktop PC to my Universal via active sync 4.5. (the synchronization includes: contacts, calendars, appointments, notes from outlook 2003)
So far so good the relationship created between the PC and the Uni fine and Now I have my contacts etc on my phone.
Now I decide I don`t wish to necessary break the relationship between the PC and the Uni, but I do not want to sync my contacts anymore.
On the AS i hit tools>options and try to remove the check from say the contacts. at that point AS welcomes me with this: "To proceed, AS must remove all Contacts on your PocketPC. Do you want to continue?" niiice.... so at this point if you say no nothing happens if you say yes guess what... all your synced contacts are gone... Now I want to keeeeeeeeeeep them.
If i try to delete the relationship from the AS, then next time I connect the Uni AS REMOVES everything that was used to set to sync without asking...[contacts,notes,calendar,tasks] I have to add that when you are deleting a relationship it does tell you that it will remove all this from the uni next time you connect it....
I tried this from my uni > active sync settings "delete" the PC from the list (aka remove the relationship) and it immediately removed all contacts etc..... even if i just try to stop the contacts from being syced with the PC it warns me that if I do this it`ll remove all contact from the uni..... ???
???
at this point I`m just sad about this because it`s not a bug certainly. Its just bad design IMO.
here are a few details about this show:
PC: MS Windows XP PRO SP2 with all updates as of now.
PPC: T-mobile MDA PRO running ROM:2.02.00 WWE -- thanks Jay...
AS: Active Sync 4.5.0 (build 5096)
Outlook: MS Outlook 2003 Standard with all the updates as of now.
Is that really possible that they actually thought this way of synchronization was a good idea???
I like to figure out a way that would allow me to keep all the data on the phone even after I deleted the AS synchronization relationship.

...going once....
Maybe not that many people got stuck with this then....
I`ll try a few things in the meantime....

WIZARD82. I have the same issue. Did you ever find a solution?

Wait a minute.. are you trying to let the PC be connected with ur Uni via AS but not sync anything? I tried doing that before... I think the trick is with Outlook since AS does not provide any other option. You have to like break the connection between AS and Outlook or something.. I'll play around it when I get home.
Edit:
Hey I got it... I tried it here at the office. Just delete the current relationship and create a new one without checking anything in the list of items to be sync'ed. You still get to keep all the data on both PC and PPC!
1. Make sure the PPC is unplugged.
2. On AS, go to File -> Delete Mobile Device and just say Yes to the question.. you won't lose anything (as far as I know since I still have all my contacts)
3. Plug in ur PPC.
4. Create a new relationship without checking any options on the list of items.
That's it! Hope this helps.

activesync support code : 1

My phone = HTC wizard (WM5)
I sync with my university's Exchange 2003 server.
OK, the other day i took three pics (100-150KB each) with my phone camera. I tried to email them to one of my hotmail accounts. I did this by clicking on the pics (in the Pictures & Video folders) and selecting "Send". Then It asked me to select an account and i choose "outlook" which i assume is the email i sync with exchange because the only other option was MMS.
Then i clicked on send/recieve and it synchronised with exchange etc, but then it said Attention Required and the emails had not been sent. I tried this many times but could not get the emails to be sent. When i connected my phone to the computer and tried it thru my computers activesync, it still didnt send the emails, giving me support code 1 error.
That support code isnt even listed with the others here.
http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php
i even tried changing my activesync settings to download full emails and full attachments (i.e. not only if attachment smaller than <insert number>KB.
in the end i gave up and deleted the emails. now when it connects with activesync i get no problems and no support code 1.
I am just wondering why it couldn't send a few simple emails with pics attached.
ALSO, since im making a thread anyway, my outlook.ost file is 0KB. Is that normal?

Similar problem with HTC Touch Diamond
Hello friends,
I am having similar problem with my Touch Diamond. A few of my contacts fail to synchronize. I get the error Support Code:1
Any help??

Have you tried duplicating this again at all? Like with just one pic.

Support Code 1
Hi people,
Hi had this ERROR when I was synchronizing all my stuff in my kaiser. I found the solution with my friend google and this forum:
Click Start > Run and type the following: Regsvr32.exe %Windir%\System32\ole32.dll
Click OK, Reboot your PC. Sync again.
After reregistering ole32.dll, you should scan all items on your mobile device for unsynced annotations. If there are, CHANGE the item on the mobile device and sync. This is the only way to keep all your changes made and sync them to your desktop PC.
Some of the items where having issues and that was the origin of "the support Code 1"

active sync support code:1 Alltel Touch Pro
Scan how, what do I do on the phone?
I'm getting a number of items that were recurring b'day entries
I found and deleted them on the PC, but I can't find them on the phone
to delete them. I'm still trying to setup the phone, so if needed, I can do a
cold reset. Alltel replaced a ppc6800 with the touch pro. *sigh* I miss
all the buttons. Anyway I do have good data in Outlook and a good PIMbackup
just before turning in the old phone. I tried the ole32.dll thing but no luck.
Can anyone suggest a button mapping program, the windows one only sees
the 'red' button as programmable? I'm also looking for a 'how-to' to use
SPB's P+ & Mobile shell instead of the touch3d thing. I have Resco Regedit
and Resco File Explorer.
Thanks

Activesync Support Code 1
I hope this is helpful to someone with Activesync problems.
I sync my AT&T Fuze with Outlook on my desktop using Activesync 4.5 on XP. Contacts, calendar, tasks, notes. My first sync just loaded up my Fuze from Outlook, based on existing data that was previously synced with 8525. Subsequent incremental syncs worked fine, until one day I started getting the infamous Support Code 1 along with a long list of Fuze updates that would not sync to Outlook. I was amazed at how little information there is on the web about these types of Activesync errors.
I finally figured it out. I had imported a new Outlook data file into Outlook, because I needed to convert it from Outlook format to Outlook Express format. After the conversion, I had left the second Outlook data file (mail, calendar, tasks) in Outlook, even though it was not being used. Apparently, the presence of this second Outlook data file was enough to confuse Activesync and prevent the syncing of new updates from my Fuze. After I deleted all traces of the data file from Outlook (and thus had only my single main data file), Activesync began working again, and the Support Code 1 did not occur. I realize that I am just describing symptoms, but since I can do what I need to do, I am not digging deeper. Perhaps there is a way to tell Activesync which Outlook data file to use, but I don't care.

change contact-pictures to 240x320 pixels
Make sure your contact-pictures do not exceed the 240x320 pixels format as larger pictures cannot be synced in outlook!

fuzzynco said:
Scan how, what do I do on the phone?
I'm getting a number of items that were recurring b'day entries
I found and deleted them on the PC, but I can't find them on the phone
to delete them. I'm still trying to setup the phone, so if needed, I can do a
cold reset. Alltel replaced a ppc6800 with the touch pro. *sigh* I miss
all the buttons. Anyway I do have good data in Outlook and a good PIMbackup
just before turning in the old phone. I tried the ole32.dll thing but no luck.
Click to expand...
Click to collapse
How do you scan for offending items on the phone? I have this same issue with 25 birthdays and anniversaries on my phone. They don't show up in the calendar on the phone or in Outlook 2007, though. How do I find them?

XP & activesync v4.5 support code : 1
ibrubeer said:
How do you scan for offending items on the phone?
Click to expand...
Click to collapse
Did you ever get or find a answer to this question? I'm getting this error with a recurring task that occurred in the past. And the support code 1 indicates the item is on the phone. But I can't find a way to view old tasks on the phone at all. I go to the referenced year/month and it's simply not there.
I've wiped the device, but my situation is complicated by syncing with Win7 at home with no issues and win xp at work. Why mobile device under Win7 pushes old tasks you can't view on the phone is it's own issue.

rhfritz said:
Did you ever get or find a answer to this question? I'm getting this error with a recurring task that occurred in the past. And the support code 1 indicates the item is on the phone. But I can't find a way to view old tasks on the phone at all. I go to the referenced year/month and it's simply not there.
I've wiped the device, but my situation is complicated by syncing with Win7 at home with no issues and win xp at work. Why mobile device under Win7 pushes old tasks you can't view on the phone is it's own issue.
Click to expand...
Click to collapse
Wow! Time flies, and it didn't take long for my reminder to reply to this to get buried WAY at the bottom of my Inbox. Sorry for the delay. The way that I solved this problem was through Outlook. I sync with Outlook, and I believe that I went in and deleted them from there. I believe that if you go into the Calendar in Outlook, and select "Events" for the current view, you may find some strange looking events. Mine were events that started out with a couple of blank spaces. I believe they were birthdays/anniversaries that didn't have any names in them, only spaces. At any rate, you should already have SOME indication as to the name of the events, and you should look for those and try to delete them.
I have since then flashed a couple of times, so I'm not sure if it got fixed by flashing or with the Outlook solution. Needless to say, I haven't had this problem since, so I suspect that it was a random problem that got fixed at least by reflashing. Sorry.

ibrubeer said:
The way that I solved this problem was through Outlook. I sync with Outlook, and I believe that I went in and deleted them from there. I believe that if you go into the Calendar in Outlook, and select "Events" for the current view, you may find some strange looking events. Mine were events that started out with a couple of blank spaces. I believe they were birthdays/anniversaries that didn't have any names in them, only spaces. At any rate, you should already have SOME indication as to the name of the events, and you should look for those and try to delete them.
Click to expand...
Click to collapse
I fixed it through outlook as well. Though I did find some way to see the event on the phone. Thanks!

ActiveSync Problems

I'm pretty sure a few other people have had this happen, but searching these forums didn't turn anything up.
Basically, I just flashed to the latest EnergyROM and I am trying to connect my Fuze to my computer so that I can sync together my calendar, contacts, etc. etc.
The problem is that I always get this error message when first attempting to setup a partnership:
"There is no email program assocaited with this action. Please install an email program or, if one is installed, create an association in the Default Programs control panel."
I've went into the default programs window and saw that Outlook 2010 isn't listed on there. I've restarted my PC a number of times, and to no avail.
Heres what I'm using:
HTC Fuze- Latest NRG ROM (Dec. 17)
Windows 7 x64
I have Outlook 2010 and I also tried with Outlook 2007
A few months ago, I tried this and it didn't work then.
I'm wondering if anyone has found anything regarding this? I searched google but nothing works! Any help will be appreciated.

Anyone have any solutions?

I'm watching this, too. If you don't acknowledge the error, the device won't sync.
Windows 7 ultimate

Mmph, can't post an external link. But if you search on your favorite search engine for "top drop help mapi" the FAQ page on wieser-software.com seems to have some steps to help. They didn't work for me but they seem to be on the right track... maybe someone else can figure out the missing step?

No resolution yet. Still hunting for it

Migrate Contacts/calendar from HTC Wizard to HTC Touch Diamond 2

I'm new, and this has probably been covered, but I can't find it. Does anyone know a way to migrate the contacts and calendar from my old HTC (Cingular 8125) to my new HTC Touch Diamond 2?

mboessen said:
I'm new, and this has probably been covered, but I can't find it. Does anyone know a way to migrate the contacts and calendar from my old HTC (Cingular 8125) to my new HTC Touch Diamond 2?
Click to expand...
Click to collapse
You can sync through exchange server or through software such as My Phone.

That, or you can use PPCPimBackup to write everything from your old phone to a single file, and then import that on your Topaz. It's just a matter of what you prefer, really. But I can really recommend PPCPimBackup, as it allows you to do much more.

Medusar said:
That, or you can use PPCPimBackup to write everything from your old phone to a single file, and then import that on your Topaz. It's just a matter of what you prefer, really. But I can really recommend PPCPimBackup, as it allows you to do much more.
Click to expand...
Click to collapse
Problem with PIM backups are that it can hose up your manila if you flash from an older build.

Syncing the Touch Diamond 2 with Groupwise
I'm 57 and used to be considered a tech whiz. You guys make me feel like a septic tank pumper. (No slight intended to the Honey Dippers. It's an honest and necessary profession.) I've been reading XDA about 1/2 hour now and am flabbergasted by the expertise and savvy I see in this forum. Some of the old coots who worry about our next generation should read here a while
I have moved (with some help from XDA) from an HTC (cingular 8125) Wizard into an HTC Touch Diamond 2 I bought unlocked from Hong Kong. My latest problem is syncing with Groupwise at work. I was doing this on the wizard by using Groupwise PDA connect to translate from Microsoft Active Sync. I downloaded the latest Active Sync and installed it. It installed, and I can see the device, but I get an error, with support code 85010014. When I try to run PDA Connect it says it can't connect and asks me to be sure Active Sync is running. I am constrained by our I.T. department to using Groupwise.
Has anyone encountered this and found a fix for it? Remember, I'm old. You might have to spell it out a little.
Thanks a lot!!

mboessen said:
I'm 57 and used to be considered a tech whiz. You guys make me feel like a septic tank pumper. (No slight intended to the Honey Dippers. It's an honest and necessary profession.) I've been reading XDA about 1/2 hour now and am flabbergasted by the expertise and savvy I see in this forum. Some of the old coots who worry about our next generation should read here a while
I have moved (with some help from XDA) from an HTC (cingular 8125) Wizard into an HTC Touch Diamond 2 I bought unlocked from Hong Kong. My latest problem is syncing with Groupwise at work. I was doing this on the wizard by using Groupwise PDA connect to translate from Microsoft Active Sync. I downloaded the latest Active Sync and installed it. It installed, and I can see the device, but I get an error, with support code 85010014. When I try to run PDA Connect it says it can't connect and asks me to be sure Active Sync is running. I am constrained by our I.T. department to using Groupwise.
Has anyone encountered this and found a fix for it? Remember, I'm old. You might have to spell it out a little.
Thanks a lot!!
Click to expand...
Click to collapse
First, I am not familiar with Groupwise, however go to Settings\USB to PC and see if "Select faster data sync" is checked, if so uncheck it and see if that resolves your issue. (It usually would be checked though)
Please clarify, you can connect through active sync (meaning you can access your device and see your files, programs, etc), but not Groupwise?
Also, searching on that error code in google produced many results, you may try a search and read, it seems the error is possibly related to your .pst in Outlook.

Syncing the Touch Diamond 2 with Groupwise
Hi, Bruce.
Thanks for trying to help me. Yes, Active Sync does connect and says it is connected. It just has the yellow exclamation mark indicating a problem and gives me that error message. Active sync only works with Outlook, so it can't get my contacts and calendar out of Novell Groupwise (our email program, Novell equivalent of Outlook.) With my old phone I used a Novel Groupwise patch called Groupwise PDA Connect. Basically it translated the Groupwise contacts and calendar into something ActiveSync compatible. PDA connect is no longer supported by Novell so I can't get help from them. I was hoping someone on XDA has gone through this already.
I will try changing that setting you suggested.
Also, Bruce, is there any kind of user manual for the XDA website? When I log back in, I don't know how to find my thread back. Basically, I am saving a bookmark every time before I log off.

mboessen said:
Hi, Bruce.
Thanks for trying to help me. Yes, Active Sync does connect and says it is connected. It just has the yellow exclamation mark indicating a problem and gives me that error message. Active sync only works with Outlook, so it can't get my contacts and calendar out of Novell Groupwise (our email program, Novell equivalent of Outlook.) With my old phone I used a Novel Groupwise patch called Groupwise PDA Connect. Basically it translated the Groupwise contacts and calendar into something ActiveSync compatible. PDA connect is no longer supported by Novell so I can't get help from them. I was hoping someone on XDA has gone through this already.
I will try changing that setting you suggested.
Also, Bruce, is there any kind of user manual for the XDA website? When I log back in, I don't know how to find my thread back. Basically, I am saving a bookmark every time before I log off.
Click to expand...
Click to collapse
Not sure about manual for XDA, but Quick Links are very useful.
I just save the Topaz Forum as one of my home pages, but you can subscribe to any thread and access it through your Quick Links at the top/right.
You may have to maintain 2 separate DBs, for example, set up gmail as your exchange server and then duplicate everything from Novell over to gmail.
I know its a PITA. I have to do this as we are on Lotus Notes (POS) and I have found no option to sync.
Sorry.

Bruce Inman said:
Problem with PIM backups are that it can hose up your manila if you flash from an older build.
Click to expand...
Click to collapse
For 6.1
http://forum.xda-developers.com/showpost.php?p=5556341&postcount=1367