I have a Palm Treo Pro, running WM 6.1 professional and Mobile Shell 3.0.1.
When I got the device, I set up two email accounts, which were both able to send and receive mail. I was able to go into Options and "Tap an account to change settings."
However, I now find that when I tap on account (to change settings", a few blue dots appear briefly then nothing happens. Unfortunately, tapping on "New Account" doesn't open any dialogue box either now, so I can't even delete the accounts and recreate them!
I exited Mobile Shell 3 but it made no difference.
I know I can at least delete accounts successfully, as I tried one to see...
I can't think that I've done anything dodgy recently.
I am aware that there is an issue with WM 6.1 where an SMTP error can stop an account from sending but this isn't the problem I'm having. In any case, I installed the patch for that and it made no difference.
Any help would be appreciated.
Related
short description of the problem:
sending of emails would fail whilst you could receive emails.
I had the same problem. It can work normally for weeks and suddenly stop and again eventually start working again....
Applying this patch will fix this. I tested it and it works
Overview from microsoft.com
Overview
This behavior is associated with a feature that was introduced in Windows Mobile 6.1. It provides a way for users to send e-mail through an alternate outbound e-mail server provided by their mobile operator in the event that the default outbound e-mail server becomes inaccessible.
The problem occurs if a mobile operator doesn't use this feature, and therefore doesn't supply a value for the alternate SMTP address. When the mobile device fails on any attempt to connect to the e-mail provider's default SMTP server, Windows Mobile 6.1 automatically loads the value for the alternate SMTP server—which in this case is blank. The e-mail account configuration details are then corrupted, which results in loss of the ability to send e-mail with that particular e-mail account.
With this fix, the feature is patched to ensure that Windows Mobile 6.1 takes appropriate action when it detects a blank value for the Alternate SMTP server.
Note: After you apply this hot fix to your mobile device, the messages that have been sitting in the Outbox folder of your affected POP and IMAP e-mail account(s) will be sent. Since these messages could be out of date, you might not want to send them now. You can keep these messages from being sent by navigating to the Outbox folder of these accounts, and then either delete them, or move them to another folder. On Windows Mobile 6.1 Professional devices, you can access account folders by tapping the folder drop-down located in the upper left portion of the message list. On Windows Mobile 6.1 Standard devices, you can access account folders by pressing the Menu soft key, and then selecting Folders.
DOWNLOAD HERE
http://www.microsoft.com/downloads/...d2dd-44f2-86e5-1e53aad7fb7a&displaylang=en&tm
Everytime I tried to install it using the cab file, the Touch Pro will soft reset. Anyone encounter this?
programatix said:
Everytime I tried to install it using the cab file, the Touch Pro will soft reset. Anyone encounter this?
Click to expand...
Click to collapse
Mine did the exact same thing after I was prompted if I wanted to run it.
Go check your add/remove programs and see if the KB is listed there; on mine it was after the first reboot. Maybe the installation only takes a second and soft resets right away?
i think it was intended to do this..
microsoft always wants you to reboot your device/pc after updating..
my also soft-reset but afterwards the problem was gone
I tried to install the CAB file, but I get this error.
This update cannot be installed on this version of Windows Mobile. Current: 6.1 AKU 1.5.0.0 Build 20273 Platform 2
Anyone knows what the problem is? Thanks!
Anyone actually have this work? I've been having this problem since day one... I hard reset today and installed the hotfix immediately and it still happens. 1st email using imap on gmail will go through, the next will fail and that's the end of it. I have to delete the account and re-create to get one more email through before it starts failing again.
I have already tried this patch and still cannot send email, the error says something about making sure my user information is correct and try again.
I am thinking that it is my email client (AKO..military) that will not allow sending from imap/pop in order to keep tabs on security.
mharrissmith said:
I tried to install the CAB file, but I get this error.
This update cannot be installed on this version of Windows Mobile. Current: 6.1 AKU 1.5.0.0 Build 20273 Platform 2
Anyone knows what the problem is? Thanks!
Click to expand...
Click to collapse
I am also facing the same issue. did u get it resolved?
Make sure your carrier doesnt have a different SMTP setting for mobile phones. Some do some dont.
I have this issue on my laptop, when i tried to send from my home internet i can not use and SMTP for a specific account, but at work I can. When we investigated it, we found that our work internet connection allows various SMTP's all on the same service, but on our home we could only use the home SMTP. BOth internet connections are on the same ISP it was jsut a setting they have for work and home connections that we had to work around. It might have some of the same issues on mobiles.
Did anyone managed to get it resolved? I have this patch installed but still cannot send email. There is no SMTP problem, I just can't send it :/
The only way I've ever been able to resolve it is to delete the account, and then created it again.
I've had the same problem.
I tried the microsoft patch AND it didn't work!
I can receive email but cannot send it.
When we changed our ISP at work from Orange to TalkTalk we couldn't send anymore using our Orange SMTP, apparently, when you send email, you can only send through your Internet Access Provider's outbound (SMTP) mail server.
So I tried the same with my v1615
Instead of using smtp.talktalkbusiness.net, I changed it to send.vodafone.net (I'm on vodafone obviously) and it works! (so far)
Possibly, you may be able to find your networks smtp?
Hello...
After putting a new ROM on my phone...I'm having a weird issue. First off, I've double and triple checked my settings and they match what gmail requires and how it was set before the new ROM. secondly, all other data services (weather updates, web browsing, phone class, SMS, etc.) are working perfectly.
But if I try to send an email or manually send/receive, my phone pops out a message from my data connection that says "cannot connect: cannot connect with current connection settings. to change your connection settings, tap settings." and then provides a settings link and dismiss button. The rom used the auto config for ATT which seems to have gotten everything else working as expected, but I simply cannot send / receive email.
If i login to gmail directly from opera, everything works fine - but i cannot receive updates right away - slightly annoying.
Where it gets even weirder is the gmail java app will not download or send messages either.
Does anyone have any idea what may be wrong? Would this be a rom specific issue - or is a configuration for my phone wrong?
Thanks in advance everyone
hate to bump...but just curious if anyone else has experienced anything like this.
thanks.
I'm assuming when you typed in your Gmail address, Windows stated it found the setting and configured everything for you. The problem is Windows configures your Internet connection to be "The Internet". Deep inside the Gmail settings their is an option to change this to "MEdia Net". This may be your problem.
Go to MENU, then TOOLS, then OPTIONS, then click on GMAIL. Then click on EDIT ACCOUNT SETUP, then NEXT 4X, then ADVANCED SERVER SETTINGS. Then change THE INTERNET to MEDIANET. Then some more dones, and nexts, and finish. Hopefully this is the problem for you.
I've had similar problems and got to the point where I suspect it is something to do with ActiveSync.
I could receive emails, but not send emails, unless I deleted my account and reset it up again (not ideal). I started to realise this happened after I had connected via USB to certain connections, i.e. not a charger and not a computer, for example a USB car charger. In these situations the message would pop up asking me what I wanted to connect as: ActiveSync, External Harddrive or whatever the other option is.
It seems to me like the phone wasn't getting the right message and was then getting itself very much confused.
Deleting the account and resetting it up helped. Eventually (last weekend) I have Hard reset.
I'm also careful about which USB connections I now use.
Don't know if this provides some insight or use?
UPDATE: THis just happened to me again and I should point out that I don't use gmail, it's my own domain mail hosted by EasySpace. I suspect the problem is HTC Touch Pro though. I have been listening to music on my Touch Pro with a USB multi connector (3.5mm + power + other USB) connected. Wrote an email and it wouldn't send. Disconnected the cable, still wouldn't send, stopped all running apps (Messenger, ActiveSyn, Windows Media), restarted Messenger and did a send receive. This time it worked.
For me this is definitely a dodgy ActiveSync issue.
Additional gmail problems
I've also had email problems using GMail. I originally set up my gmail account as a pop account (I have my own domain forwarded there) and wanted it to reflect my address as my domain. It originally connected and started downloading the emails. Then the account vanished! The emails are still there and taking up the first account slot in my TF3D, but when I go to accounts it is not listed. After a hard reset I restored with PPM backup and it placed the emails back in there, but still no account listed. I also can't open the emails, I just see the envelope icon with the preview of the last message downloaded. I've since added gmail as IMAP, but also had trouble with that in not being able to send emails. I deleted the account and then added again (IMAP) to try and by-pass the auto setup the phone does for GMail, but still no luck. What's worse, it's added this addition to the 3rd little envelope icon in TF3D, so now I have 1. Non-functioning account 2. Empty 3. Current IMAP
Anyone know where this data is stored so I can at least go clear out the first 2 slots so the current account being used will be the first one in the list? Also, anyone figure out the fix for sending emails? I'll try the advanced setting change from The Internet to MediaNet and see if that works. It's rather pointless having the emailing picture phone that you can't email pictures from!
Changed 'The Internet' to MediaNet, still no go on the sending.
I deleted my messaging account that I sync via wifi to verizon.net on my ipaq 210 because I was having some problems sending messages and I figured I would start from scratch. However, when I tap on the new account setup option, it goes directly to the default outlook email account on the ipaq. I cannot find any options anymore that it will configure my messaging setup as it did in the past. Tapping on the add new account option in messaging does nothing except, again, bring me to the default outlook email.
Soft resets does not help. I would like to avoid a hard reset if at all possible. no new software installed except bejeweled 2 a few weeks ago.
any ideas besides hard resetting?
thanks for your help
Hello everyone, this post is going to be a bit on the lengthy side, but I really want to try and give as much information as I can.
Phone: Samsung Blackjack 2
Platform: Windows Mobile 6
Carrier: AT&T
So to anyone who has used WM6, you know how on the Home Screen, if you go one section below the time and date, you get to the "Missed Calls, Voicemail, Text Messages, Email ..." strip? Well, I setup my three emails (@Hotmail,@Gmail,@Yahoo), and everything worked perfectly, it told me when I received emails with no delay or anything like that. Until one day, I created a new email @live.com, which I tried to setup by going to the "Messaging" screen, selected "Setup E-mail," entered my LIVE.com email, my password, and hit next. Unfortunately, because it's a Windows phone, which is ultimately a Microsoft product, it of course knows that LIVE.com is from Microsoft as well, so it prompted me to the next screen which said: "Auto Setup found settings for: live.com. To complete setup and download e-mail, click Next." And then when I clicked Next, it opened up Internet Explorer, and prompted me to download this Windows Live program, which opens up, and sits at a blank screen. SO, I go back to the "Messaging" page, and even the "Missed Calls, Voic...." strip, and my Hotmail is gone. Only my Gmail and Yahoo show on there. I have no idea why it did that. I'm guessing because just like it detected live.com as a Microsoft email, it detected that Hotmail is too, and therefore deleted it, and wants me to use that Windows Live program that it downloaded. So now, I try to "Setup E-mail" my Hotmail, I go through the same screens as I did with the live.com, and it sends me to Internet Explorer, which made me download the same program that I did with live.com. So this Windows Live program says that it's syncing my email, but it does nothing. It just sits there with "Hotmail" at the top, and nothing else.
SO my question is, how can I setup my Hotmail so it can update in real time like it was before all this crap happened? I'm honestly considering re-installing WM6.
I apologize for the long post once again. Your help will be appreciated!
I use SEVEN to instead of WM6'MAIL.it work nice.IST an good answer?
sorry for my bad english.
What is Seven?
http://www.seven.com/,
Hi..I have a Blackstone with an email problem Is there a way to turn off outlooks "auto" settings? Im trying to get yahoo mail working (the payed for verison) with pop3. However when I setup the account in outlook it automatically detects yahoo settings for the free version and Im unable to change from IMAP4 to POP...someone suggested manual setup but I cant figure it out. Ive also tried making an account like @yaahhoo.com then going back and changing but it will not allow the original email to be changed. Any help appreciated.
THANKS!!
on the second page of "setup E-Mail" should be the field "try to get e-mail settings automatically from the internet"
try to unmark this and now you can add your settings manually....