short description of the problem:
sending of emails would fail whilst you could receive emails.
I had the same problem. It can work normally for weeks and suddenly stop and again eventually start working again....
Applying this patch will fix this. I tested it and it works
Overview from microsoft.com
Overview
This behavior is associated with a feature that was introduced in Windows Mobile 6.1. It provides a way for users to send e-mail through an alternate outbound e-mail server provided by their mobile operator in the event that the default outbound e-mail server becomes inaccessible.
The problem occurs if a mobile operator doesn't use this feature, and therefore doesn't supply a value for the alternate SMTP address. When the mobile device fails on any attempt to connect to the e-mail provider's default SMTP server, Windows Mobile 6.1 automatically loads the value for the alternate SMTP server—which in this case is blank. The e-mail account configuration details are then corrupted, which results in loss of the ability to send e-mail with that particular e-mail account.
With this fix, the feature is patched to ensure that Windows Mobile 6.1 takes appropriate action when it detects a blank value for the Alternate SMTP server.
Note: After you apply this hot fix to your mobile device, the messages that have been sitting in the Outbox folder of your affected POP and IMAP e-mail account(s) will be sent. Since these messages could be out of date, you might not want to send them now. You can keep these messages from being sent by navigating to the Outbox folder of these accounts, and then either delete them, or move them to another folder. On Windows Mobile 6.1 Professional devices, you can access account folders by tapping the folder drop-down located in the upper left portion of the message list. On Windows Mobile 6.1 Standard devices, you can access account folders by pressing the Menu soft key, and then selecting Folders.
DOWNLOAD HERE
http://www.microsoft.com/downloads/...d2dd-44f2-86e5-1e53aad7fb7a&displaylang=en&tm
Everytime I tried to install it using the cab file, the Touch Pro will soft reset. Anyone encounter this?
programatix said:
Everytime I tried to install it using the cab file, the Touch Pro will soft reset. Anyone encounter this?
Click to expand...
Click to collapse
Mine did the exact same thing after I was prompted if I wanted to run it.
Go check your add/remove programs and see if the KB is listed there; on mine it was after the first reboot. Maybe the installation only takes a second and soft resets right away?
i think it was intended to do this..
microsoft always wants you to reboot your device/pc after updating..
my also soft-reset but afterwards the problem was gone
I tried to install the CAB file, but I get this error.
This update cannot be installed on this version of Windows Mobile. Current: 6.1 AKU 1.5.0.0 Build 20273 Platform 2
Anyone knows what the problem is? Thanks!
Anyone actually have this work? I've been having this problem since day one... I hard reset today and installed the hotfix immediately and it still happens. 1st email using imap on gmail will go through, the next will fail and that's the end of it. I have to delete the account and re-create to get one more email through before it starts failing again.
I have already tried this patch and still cannot send email, the error says something about making sure my user information is correct and try again.
I am thinking that it is my email client (AKO..military) that will not allow sending from imap/pop in order to keep tabs on security.
mharrissmith said:
I tried to install the CAB file, but I get this error.
This update cannot be installed on this version of Windows Mobile. Current: 6.1 AKU 1.5.0.0 Build 20273 Platform 2
Anyone knows what the problem is? Thanks!
Click to expand...
Click to collapse
I am also facing the same issue. did u get it resolved?
Make sure your carrier doesnt have a different SMTP setting for mobile phones. Some do some dont.
I have this issue on my laptop, when i tried to send from my home internet i can not use and SMTP for a specific account, but at work I can. When we investigated it, we found that our work internet connection allows various SMTP's all on the same service, but on our home we could only use the home SMTP. BOth internet connections are on the same ISP it was jsut a setting they have for work and home connections that we had to work around. It might have some of the same issues on mobiles.
Did anyone managed to get it resolved? I have this patch installed but still cannot send email. There is no SMTP problem, I just can't send it :/
The only way I've ever been able to resolve it is to delete the account, and then created it again.
I've had the same problem.
I tried the microsoft patch AND it didn't work!
I can receive email but cannot send it.
When we changed our ISP at work from Orange to TalkTalk we couldn't send anymore using our Orange SMTP, apparently, when you send email, you can only send through your Internet Access Provider's outbound (SMTP) mail server.
So I tried the same with my v1615
Instead of using smtp.talktalkbusiness.net, I changed it to send.vodafone.net (I'm on vodafone obviously) and it works! (so far)
Possibly, you may be able to find your networks smtp?
Related
So, I've had no problem with GMail on my Dash pretty much from the day I set it up. Pretty much the only thing I've tweaked is the setting for how often it checks my mail. But for some reason, about two weeks ago, I stopped being able to send mail. I can still receive messages, but I get a rather unhappy screen telling me that it can't find the GMail SMTP server, and asks me to make sure I have network coverage. I've got at least five bars, and I get the exact same result when I try to send messages via WiFi.
Before you ask, yes, I've got SSL turned on, and I also tried appending the traditional SMTP address (smtp.gmail.com) with Port numbers (smtp.gmail.com:587 and smtp.gmail.com:465), neither one of them made a difference. And I'm sure that smtp.gmail.com is the correct address to use, because I have the same address in my laptop settings and it has no problem with this.
Any idea what the cause is, or has anyone else experienced this problem?
I have the same problem. It worked fine for some weeks, but then suddenly stopped working.
Delete the gmail account. Add your gmail account(connected to internet) and allow the wizzard to get the email account setting automatically. By doing it it gets necessary settings.
*May be* this will fix the issue.
Yup, i had the same thing happen, and deleting the account and re-configuring (I did it manually) fixed it.
tytnguy said:
Delete the gmail account. Add your gmail account(connected to internet) and allow the wizzard to get the email account setting automatically. By doing it it gets necessary settings.
*May be* this will fix the issue.
Click to expand...
Click to collapse
Thanks a lot! That solved my problem!
Hey I am having this identical problem on my Hermes, and have already deleted and re-added the account once. It fixed it for a while, but then it happened again. Unable to send due to unable to contact SMTP, check connections etc..
Any further thoughts? I don't want to have to continuously delete and re-add the account..
I'm also experiencing the exact same problem. Has anyone found a solution?
I have this problem too, the microsoft fix won't install on my PDACorner 6.1 rom, does 6.5 fix it :~
So after trying what seems like an endless number of radios, I'm unable to send emails from my phone using Gmail. Before flashing Hyperdragon III onto my phone, I was able to send/receive email no problem. Now I'm only able to receive, can't send email at all - says Unable to send message(s) - error synchronizing.
If someone could point me in the right direction, that would be awesome. This is starting to get frustrating.
start, settings, connections, manage existing, proxy settings, un-check this network uses a proxy server to connect to the internet
Checked that and the option to use a proxy is already disabled. Any other ideas? Definitely appreciate the suggestion tho.
PS. I also have the cabs to enable/disable the cingular/att proxy and neither makes a difference. Before changing the ROM, emails would send regardless of which setting I used. Hope this helps.
Dbagjones said:
Checked that and the option to use a proxy is already disabled. Any other ideas? Definitely appreciate the suggestion tho.
PS. I also have the cabs to enable/disable the cingular/att proxy and neither makes a difference. Before changing the ROM, emails would send regardless of which setting I used. Hope this helps.
Click to expand...
Click to collapse
Edit Account setup, then keep hitting mext until you get to the outgoing server settings and after "smtp.gmail.com" add ":587" to the end.
Worked immediately for me. It has to do with the new server authentication that wm6.1 or something requires.
Hope that fixes your problem! let me know if I need to be more specific, I'm at school and I gotta run.
Tried that and no dice. Does seem to be a WM6.1 issue though from what I've been reading.
maybe you should flash different HyderDragon...as there are two new versions came out. Or maybe try to flash the radio...Do you know what radio version you were using before flashed to HDIII?
Don't think it's the radio at this point. I've tried most of them in an attempt to fix the problem, but the 6.0-6.1 upgrade seems to be the culprit.
Dbagjones said:
Don't think it's the radio at this point. I've tried most of them in an attempt to fix the problem, but the 6.0-6.1 upgrade seems to be the culprit.
Click to expand...
Click to collapse
it prolly is, i mean since its release theres been all sorts of bugs reported ( as well as with HPD III, hence why i wont flash it ) but imo what u should do is start over..
re-flash, get ur new radio and take it from there
Jstar
try running the remove hidden proxy cab and then run the restore hidden proxy cab. i had this problem with gmail before and i think thats how i fixed it. it has nothing to do with the radio your using. just go to at&ts site and look up the connection settings and make sure everything makes sense...
If that doesn't work.
You could always try this.
I seriously doubt this is a radio related issue
http://mail.google.com/support/bin/answer.py?hl=en&answer=78886
Google said:
To configure IMAP for your Windows Mobile 6 device, just follow these steps:
Enable IMAP in your Gmail settings.
Open the Start menu and select Programs > Messaging > New E-mail Account.
Enter your Gmail address (including '@gmail.com') in the E-mail Address field*. Google Apps users, enter your full address in the format '[email protected]_domain.com'*.
* Windows Mobile 6.1 users: Enter an unintelligible email address (such as '[email protected]') at this step. This will bypass the automatic configuration for POP access.
Uncheck the box that asks to get settings automatically from the Internet and select Next.
Select Internet e-mail as your email provider in the drop-down menu.
Enter your name as you want it to appear in sent emails.
Enter a descriptive name for the email account and select Next.
Enter 'imap.gmail.com' in the Incoming Mail Server field.
Select IMAP4 as the Account type from the drop-down menu and select Next.
Enter your full email address (including '@gmail.com' or '@your_domain.com') and password.
Select Next.
Enter 'smtp.gmail.com' in the Outgoing (SMTP) Mail Server field.
Make sure that the Outgoing server requires authentication box is checked.
Select the Advanced Server Settings link.
Make sure that the Require SSL box is checked for both incoming and outgoing emails.
Select The Internet as the network connection from the drop-down menu.
Select Done and then Next.
Select how often you want your phone to send/receive emails from the drop-down menu.
For more download options, select the Review all download settings link.
Select Finish.
Check our recommended client settings, and adjust your client's settings as needed.
Click to expand...
Click to collapse
Checked that already, too. I'm not exactly a total noob I've had all my stuff working perfectly until upgrading to WM 6.1. The Hyperdragon rom was after the initial upgrade from 6-6.1. Email sending (receiving is fine) through my Gmail accounts just doesn't seem to work now. I suppose I can go back to stock, but... *shudder*
Hey, I just got the fuze and setup my gmail. I can receive, but can't send. Whey it tried to send I get the message "The messag(s) could not be sent. Check that you have the network coverage and that yhour account information is correct. Then try resending".
I did verify my account info was correct and I double checked the gmail settings. Also I thought maybe the proxy was active so I did run the disable proxy.
Anyone else have this issue?
piggity said:
Hey, I just got the fuze and setup my gmail. I can receive, but can't send. Whey it tried to send I get the message "The messag(s) could not be sent. Check that you have the network coverage and that yhour account information is correct. Then try resending".
I did verify my account info was correct and I double checked the gmail settings. Also I thought maybe the proxy was active so I did run the disable proxy.
Anyone else have this issue?
Click to expand...
Click to collapse
If you have AT&T set your SMTP to: CWMX.COM
This is a known, and now fixed Microsoft problem with WM 6.1 Here is the link to the download on the Microsoft site.
http://www.microsoft.com/downloads/...d2dd-44f2-86e5-1e53aad7fb7a&displaylang=en&tm
Hope this helps,
Brian
I got the same error trying to send an email to Gmail IMAP server over a 3G connection. Does the WinMo 6.1 problem/fix apply to Gmail IMAP the same as it does to POP3 accounts?
Sure does.
Brian
Thanks for the verification, Brian. I applied the fix, and Gmail IMAP is working as it should.
Rick
This forum is a treasure...
Confirmation - It Works
This resolved the GMail outbound email issue for me as well.
Thanks to all of you who help others around here!
Okay, so I'm having this problem as well. I installed the Microsoft update, but like ... it's still not working.
I recently switched from a Tytn II/Tilt and Touch Pro/Fuze. I had email working on my Tilt, but it won't let me send on the Fuze. I am 100% sure all the settings are correct, and like I said, the update is installed. Aside from the proxy server thing, I have no ideas of how to fix this. But I don't know how the proxy server thing works.
MutatedSpleen said:
Okay, so I'm having this problem as well. I installed the Microsoft update, but like ... it's still not working.
I recently switched from a Tytn II/Tilt and Touch Pro/Fuze. I had email working on my Tilt, but it won't let me send on the Fuze. I am 100% sure all the settings are correct, and like I said, the update is installed. Aside from the proxy server thing, I have no ideas of how to fix this. But I don't know how the proxy server thing works.
Click to expand...
Click to collapse
What provider do you have, what account are you trying to set up, what ROM are you on, etc, etc, etc.....
I hope you weren't expecting someone to answer your vague question...
Yes, you mentioned Tilt and Fuze which tells me that your on AT&T but you really haven't provided enough info to assist you.
For your proxy, go to Start\Settings\Connection\Connections\Manage Existing Connections\Proxy Settings and check "TAhis network connects to the internet" uncheck "this network uses a proxy" and clear out any proxy listed.
Also go to Advanced\Select Networks and set both to MediaNet.
Depending on WHAT e-mail your trying to set up, check your settings for the outgoing server.
For example default settings for Yahoo put in smtp.mobile.mail.yahoo.com but I have to remove .mobile to get it to send.
Fuze and gmail
I have pop enabled for gmail--do I need imap instead?
I can't seem to connect--it rejects my password.
Hotmail works.
Pop3 through Lunarpages server works fine.
I can access my gmail just fine on my desktop computer.
oopsss, it decided to start working..didn't do anything different, not even reboot. persistence pays..
Fuze--change default email account?
How do I change my default email account?
I have several apps that send email to the default email set in Windows, and they all end up in the Outlook E-mail account Outbox, which is the Exchange one, and I don't use it.
Can't delete or change it. AT&T support was clueless.
Hello...
After putting a new ROM on my phone...I'm having a weird issue. First off, I've double and triple checked my settings and they match what gmail requires and how it was set before the new ROM. secondly, all other data services (weather updates, web browsing, phone class, SMS, etc.) are working perfectly.
But if I try to send an email or manually send/receive, my phone pops out a message from my data connection that says "cannot connect: cannot connect with current connection settings. to change your connection settings, tap settings." and then provides a settings link and dismiss button. The rom used the auto config for ATT which seems to have gotten everything else working as expected, but I simply cannot send / receive email.
If i login to gmail directly from opera, everything works fine - but i cannot receive updates right away - slightly annoying.
Where it gets even weirder is the gmail java app will not download or send messages either.
Does anyone have any idea what may be wrong? Would this be a rom specific issue - or is a configuration for my phone wrong?
Thanks in advance everyone
hate to bump...but just curious if anyone else has experienced anything like this.
thanks.
I'm assuming when you typed in your Gmail address, Windows stated it found the setting and configured everything for you. The problem is Windows configures your Internet connection to be "The Internet". Deep inside the Gmail settings their is an option to change this to "MEdia Net". This may be your problem.
Go to MENU, then TOOLS, then OPTIONS, then click on GMAIL. Then click on EDIT ACCOUNT SETUP, then NEXT 4X, then ADVANCED SERVER SETTINGS. Then change THE INTERNET to MEDIANET. Then some more dones, and nexts, and finish. Hopefully this is the problem for you.
I've had similar problems and got to the point where I suspect it is something to do with ActiveSync.
I could receive emails, but not send emails, unless I deleted my account and reset it up again (not ideal). I started to realise this happened after I had connected via USB to certain connections, i.e. not a charger and not a computer, for example a USB car charger. In these situations the message would pop up asking me what I wanted to connect as: ActiveSync, External Harddrive or whatever the other option is.
It seems to me like the phone wasn't getting the right message and was then getting itself very much confused.
Deleting the account and resetting it up helped. Eventually (last weekend) I have Hard reset.
I'm also careful about which USB connections I now use.
Don't know if this provides some insight or use?
UPDATE: THis just happened to me again and I should point out that I don't use gmail, it's my own domain mail hosted by EasySpace. I suspect the problem is HTC Touch Pro though. I have been listening to music on my Touch Pro with a USB multi connector (3.5mm + power + other USB) connected. Wrote an email and it wouldn't send. Disconnected the cable, still wouldn't send, stopped all running apps (Messenger, ActiveSyn, Windows Media), restarted Messenger and did a send receive. This time it worked.
For me this is definitely a dodgy ActiveSync issue.
Additional gmail problems
I've also had email problems using GMail. I originally set up my gmail account as a pop account (I have my own domain forwarded there) and wanted it to reflect my address as my domain. It originally connected and started downloading the emails. Then the account vanished! The emails are still there and taking up the first account slot in my TF3D, but when I go to accounts it is not listed. After a hard reset I restored with PPM backup and it placed the emails back in there, but still no account listed. I also can't open the emails, I just see the envelope icon with the preview of the last message downloaded. I've since added gmail as IMAP, but also had trouble with that in not being able to send emails. I deleted the account and then added again (IMAP) to try and by-pass the auto setup the phone does for GMail, but still no luck. What's worse, it's added this addition to the 3rd little envelope icon in TF3D, so now I have 1. Non-functioning account 2. Empty 3. Current IMAP
Anyone know where this data is stored so I can at least go clear out the first 2 slots so the current account being used will be the first one in the list? Also, anyone figure out the fix for sending emails? I'll try the advanced setting change from The Internet to MediaNet and see if that works. It's rather pointless having the emailing picture phone that you can't email pictures from!
Changed 'The Internet' to MediaNet, still no go on the sending.
hi,
i am having an issue on my TytnII where i cannot get my email to download from Yahoo.
in pocket outlook, almost mediately when i click send/receive i get 'error syncronising' in bottom left hand corner then a bubble appears with 'cannot connect : cannot connect with current connection settings....'.
any idea whats causing this?
i can get web access no problems and all other comms seem to work fine. Just can't get email to work.
any help appreciated!
p.s. my phone is a UK O2 Stellar (unlocked) and i'mm on t-mobile, dunno if that makes any difference. Standard 02 ROM i think.
if you're positive that your out and inports are set correctly
and ssl and the likes are set correctly
then maybe your cellphone network may be blocking those ports
in which case you can try the same using wifi bluetooth or usb to performe
the same operations
using Wifi i can get a bit further so there is definately and issue with my email contacting the mail server via GSM.
But i think there are also issues with my setting so i will try that first, when i get it working solid through wifi i will try to sort the GSM issues.
thanks,
i have it working fine over wifi now but still having same issue with GSM.
any idea how to resolve? change ports?
i had email working fine on my old phone (hermes) using same SIM and email address.
hi,
i am still experiencing the problem listed in the initial post.
I can connect to internet and browse websites, can access mail on yahoo website, MMS and SMS both work fine but still get 'error syncronising' and 'cannot connect : cannot connect with current connection settings....' when i try to use pocket outlook to download my POP mail.
it works fine when usig WiFi so must be an issue to do with the setting that pocket outlook uses for connecting to web but i cannot see where i can change this.
any help appreciated.
all the experts on this forum who know WM inside out and noone has even a suggestion to help with this problem?
sorry if it is too simple for you, but quite simply, i don't know how to fix it!
Hmmm,
I would say you answered your own question! It just looks like your GSM network provider is blocking this ports since your email settings seem to be correct (otherwise it would not have worked via Wi-Fi either!), so, you will have a hard time finding a solution.
However, here a not-so-convenient workaround:
If you can access other (non-YAHOO) pop-email accounts, try to forward all incoming YAHOO email to that email account, then set also your outgoing messages regarding to the functioning pop email account but as reply email use the YAHOO.
Try to contact your GSM network provider's technical stuff to verify your settings / ports. If they can asure you that this ports are not blocked, well, then there is only 1 other party to contact: YAHOO themself!
If you are a paid YAHOO SUBSCRIBER and you upgraded to the pop email account at YAHOO, they might be able to walk you through. If you use only YAHOO's free email: the free service does not work with pop email clients - only via their webmail.
hi,
thanks for the suggestions.
i am fairly convinced it is nothing to do with Yahoo as i can access when using wifi so that rules them out (no?) it also confirms the pop settings etc are correct as i can send and received mail with no problems.
using GSM I can access the rest of the web and i have previously used the same sim in another WM device to access email with no problems so forbidding a change to t-mobiles policy at exactly the same time as i switched phones i think it leaves only the phone as the possible cause.
i have tried t-mobiles technical helpdesk who are still to get back to me after 3 days... i am not holding my breath.
i think it may be something to do with it being an O2 phone/ROM and that it may be trying to connect using their settings when using email? does that sound reasonable?
i will flash a new ROM in the new year when i get new satnav software to replace the dodgy copy of TomTom on the device when it was delivered. hopefully that will solve it.
Thanks for your help.