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For no apparent reason, Activesync (4.5 5096) of Outlook on my TC (standard ROM see below) has stopped working. Outlook email/contacts/diary not getting synced.
After plugging USB in a message says 'Sync cannot be connected succesfully...try again... and run troubleshooting..'. But Activesync/Help/Troubleshooting/Reporting says there is nothing wrong! Indeed, I can still explore TC and card, sync other software (e.g. Media Player, TomTom Home, eWallet etc).
But I can't get in to the ActiveSync/Options menu to check out the relationship. Have soft reset TC, turned off PC firewalls etc, but nothing helps. Little puzzled because it all worked fine for the past 2 months and I wasn't even playing around when it decided not to work!
Any ideas please?
Thanks,
CI
Touch Cruise
ROM vers: 1.25.405.1 WWE
ROM date: 12/11/07
Radion vers: 1.58.21.23
Protocol vers: 25.65.30.04H
had the same problem some time ago. changed the cable and everything was fine.you could also try uninstalling and reinstalling activesync.
Jackster
Thanks. Cable was OK, but uninstall/reinstall of activesync worked. indeed speeded up activesync and fixed a lot of other minor secondary problems while it was at it would recommend it for all every now and then. strikes me that activesync is one of the those bolt-on bits of MS obeseware that needs regular maintenance?
USB Device not recognized
To mark the anniversary of me posting my original message, all of a suddden and for no apparent reason, Activesync has stopped working again. Bizarre
This time its a little different, I don't get anything except a pop message on PC saying 'USB device not recognized: One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance click on this message'. Which of course I di and it didn't help!
So, I've tried
- un-installing/re-installing Activesync 4.5
- rebooting PC and TC umpteen times
- changed USB port/cable
- tick/untick Settings/Connections/USB-to-PC/Enable Advanced network functionality
- putting the kettle on
Nothing is working (Although the cup of tea was nice
Would really appreciate some help please
Thanks
CI
Help! Really desperate on this one. I have been trying to think why this should suddenly happen. Two things possible:
- During my last succesful sync I received and answered a call. Would this damage registers or something?
- I accidently pulled the mini-USB headphone cable a bit while listening toi music. But the sound is still perfectly OK, and I receive power charge via USB even though it won't connect/sync. And like I said, I've swapped cables/ports.
I've Googled this a lot and most people fix by fiddling with stuff I have already done and praying!
Please. Anyone got any ideas before I too start praying!
Thanks
1. No, it should not. Never heard it did.
2. AFAIK, not reason as long as it charges trough USB port.
Try to delete device from Active Sync while device is not connected. You might need to restart PC.
You'll have to set options again when device is recognised.
This is what I have to do often.
Also, check device name on device itself, it tends to change from time to time for no apparent reason (at least to me). If it changes, it causes following problems to me:
1. Active Sync troubles
2. BT connection to car audio stops working.
Hope some of this will help...
BTW... you have WM 6.0 on it? If so, don't upgrade to WM 6.1... IMHO, WM 6.0 is faster than 6.1 and has less problems with Active Sync...
Bodisson,
Thanks for suggestions. Alas, none work
It looks like I am going to have to hard reset and/or burn new ROM. For those of us who don't do this regularly, this can be a nerve racking experience. However, I was perhaps sweating too much about it for a couple of reasons:
- it seems very few people have anything good to say about WM6.1. Until now I have been pretty happy with WM6.0 and have had 14 months of virtually trouble-free use, so maybe I'll just stick with that. I'm not a power-user, so the vast array of cooked ROMs is rather bewildering. Unless one is rock solid and aimed at non-power end-users?
- I thought installing a new ROM without Activesync was impossible, but I see someone has worked a way to do it via the SDHC card. Well done XDA
So, unless anyone has some further ideas I will just hard reset to WM6.0 and hope for the best. I have this terrible feeling though that my mini-USB port is damaged and I'll get the same bubble of doom even after hard reset.
Thanks
Either do a hard reset back to factory (and hope you can re sync all your stuff with the PC),
OR
Re flash the rom to C Shekar's "b" rom. It really is very good, and transforms the phone. In fact, it is so good that I have finally stopped fiddling with my phone! (and I'm a born fiddler!)
It is very good, and works immediately, but you might need to spend time tweaking it - the must is to install the correct radio.
I've done quite a lot of rom upgrading, so am quite comfortable now with the process. If you want to do it and need a hand, let me know.
Have you tried to verify your firewall? Last time I had some Sync problems was just after updating my firewall that changed settings to default, blocking the Polaris-PC communication.
Have tried disabling all firewalls with no luck.
I've hit a brick wall on this one, but am fearful it will be hard to get device back to working order again if I do hard-reset and still can't sync
Suggestions very welcome
Thanks
New_Wizard said:
Have you tried to verify your firewall? Last time I had some Sync problems was just after updating my firewall that changed settings to default, blocking the Polaris-PC communication.
Click to expand...
Click to collapse
OK, I feel for you on this one!
If you don't want to flash to a new rom (or, re flash to your old one), there is a solution but it involves removing and renaming your Outlook.pst file ... the procedure (which is on this site somewhere) seemed fraught with danger, to me, so i preferred to re flash when i had a similar problem.
Before re flashing, if you decide to, you backup your data using PIMBackup - only your contacts and maybe phone call list, not anything specific to the phone's operating system or software.
Re flash, then restore the data.
Then, Active Sync will see the phone as a completely new system.
Hoping you can help. I've become 'the phone guy' at my office (i'm already one of the 'desktop guy's'), and as such i have to help with our various Touch's, Diamond's, Touch Pro's, Touch Pro 2's, HD2's and even the occasional Treo (plus E71's, E72's and most of the Blackberry range).
Most of it i've figured out, having been around Winmo since the QTEK 9100, but there's one issue that has escaped me. Outlook/email/activesync, whatever you refer to it as on the device.
All our smartphone users (except the BB's) connect via an exchange connection. But i've found that if you hose up the setup (mis-spelling the server name, user name, domain, etc) without realising it and then try and connect, obviously you don't connect but when you find the error and correct it, the device still won't connect until you do a hard reset and set it up again.
In addition, our AD policy requires a password change every 60 days. Too often, even when the user knows how to update the password in WinMo Outlook, it gets hosed up, and we have to hard reset (again). 60 days is plenty of time for some users to have installed plenty of extra apps, so its always enjoyable to explain that we have to hard reset the phone....
Yes, normally i'd expect to 'right click' "*Outlook E-mail" and select 'Delete', but that's always greyed out.
So, how can you delete the outlook account settings without having to hard reset the phone?
Thanks.
Never mind, i found the answer.
Open Activesync on your smartphone and click Menu - Options. Selct your account and click Menu again and select Delete.
lol yip that was gonna be my advise to you lol, well done!
Ok, now I'm going into my third day with this phone, and I'm really struggling to find a way that it has made me happy. I mean, yeah, I like the OS and all, but Sprint still hasn't gotten back to me on whether they're going to send me a free Airave (I spend half the time in my home roaming). I had to reset the device yesterday to get it to connect to Marketplace - even though my account has never said anything but US (last time I left the country was in the Navy 21 years ago) - and even though I could connect to marketplace on Zune software, my phone wouldn't connect to it. Now I've got that working, by resetting the phone.
Now I can't get the phone unlocked. My developer account has been approved, identity verified, and the next step in my process is unlock my phone. I have tried all the tricks I've found so far: start phone, unlock the lock screen, turned off a bunch of services on my PC (like SQL, IIS, and more), reset my phone again, touch marketplace on the phone while connected so it says "connected" on the screen... Between all this and the lousy reception I get at home, I'm ready to just chuck this thing back at Sprint and say, "Thanks, but no thanks." The one thing keeping me from doing that is that Verizon is going to get the Trophy, and I want a phone with a keyboard. I've had keyboards on all my WinMo phones, and don't plan to stop now. I just wish this phone was available on VZW. I'm going to stick it out as long as I can, but iff I don't have an improved experience by day 28, Sprint gets it back... </rant>
Ok... Have I missed any other steps in getting this phone to connect to the Developer Phone Registration tool?
Have you tried following the directions here:
http://social.msdn.microsoft.com/Fo...s/thread/bfa70370-4926-4086-ad0e-febe716b8bf0
Yes, many times.... I never get past step 4.
Someone just told me an another thread that you have to be verfied through GeoTrust and to do that you must first create and submit an app that you have developed.
After you submit the app, supposedly GeoTrust will contact you via email and have you verify some personal information.
Make a fake app. That's all you have to do. Make one, then submit it. This will generate a claim number with GeoTrust. Trust me, I had to do this myself...
Have you got your certificate from msdn yet it takes a couple of days, once you get your certificate your account will be unloced
thealanshow said:
Make a fake app. That's all you have to do. Make one, then submit it. This will generate a claim number with GeoTrust. Trust me, I had to do this myself...
Click to expand...
Click to collapse
I just finished this. Hopefully by monday all will be well
My account has already cleared GeoTrust, and the next step is to unlock my phone. I'm not a student, but it wouldn't matter - I can't get that far. The reg tool doesn't even detect my phone.
If you're getting the dreaded "Check that the Zune software is running blah blah blah" message, this one is a PITA to deal with. From what I've seen poking around on the interwebs, it's hitting a good number of people. It happened to me too.
I have 2 systems that are identical hardware wise, and running 64 bit OSes.
I have 1 machine running a 32 bit OS (it's a much older system).
I was finally able to unlock the phone without any issues at all on the 32 bit system (after swapping out my phone and nearly a week of struggling with it) the very first time I tried.
I'm loving the phone, especially with it being unlocked, but it was a fight until I tried it on that last machine.
Poke Microsoft about it. The more they hear about it and the more information they get about it the faster they'll be able to fix it (that assumes the problem is even on their end).
I've heard using a USB hub (or if you're already using one then NOT using it) has helped some people. *shrug*
Thanks for all the suggestions - I appreciate them. I have yet to get my phone to get past the check zune... blah blah blah error, with the exception of one time. Here's what I did...
I reset my phone, got past the intro, added my live account, hooked it to the computer, let it sync with Zune (I had deleted the phone's proflie), opened the reg tool, and it found the phone. I entered my login info, and got the dreaded 0x64 error having to do with time on the phone.
Several posts I found had to do with people getting past this by using a different internet connection and finding success. Well, I have a rather odd internet connection going on. I live right behind my church, just beyond wireless range from the pastor's router. So here's what I have:
Scientific Atlanta DSL modem/router combo - pastor's connection
Buffalo high powered router running DD-WRT sitting on the platform (closest part of the building to my house), repeating the pastor's signal.
Buffalo high powered router running DD-WRT sitting in my computer room, repeating wireless to my house, and serving as wired router to the server and the HTPC.
Pastor's is 192.168.1.1, the one on the platform is 192.168.2.1, and the one in my house is 192.168.3.1, so they are all separate networks, each using the one upstream of it as a gateway.
So, given my success connecting to the phone, I walked over to church, phone still connected to the computer, connected to the pastor's router, and by this point in time, I can no longer connect to the phone.
I suspect that there is some update that Sprint is pushing that causes this problem, so I repeated the process several times, each time deleting the Zune profile, resetting the phone, going through enough of the startup to get to the settings, and putting it in airplane mode, then connecting in the specified order, allowing the new profile to be created, and still failing to connect to the phone from the reg tool.
Over on the App Hub forums, there are several of us with this problem, and a Microsoft team member said that they believe that it is something specific about the Sprint Arrive, and they are looking into it.
My main gripe about this whole thing is that since Sprint is a latecomer to the game, all the posts I'm finding about this are like six months old. Many people have overcome this problem, so you'd think that Microsoft would have figured out the problem by now, and fixed it.
I hope to get this figured out soon, as I am presently unemployed, and spent my $99 to join the App Hub, hoping to make a bit of money there until I get a job. I'm working on something, but until my phone is unlocked, I can't put my confidence in testing solely with the emulator.
Thanks for the tips guys. I do appreciate it.
I've heard really good things about the HTC arrive, I hope it works out for you. Who knows, it could be something NoDo related (because to the best of my knowledge those phones come with NoDo stocked on). I kinda hope it is, it would take the sting out of the fact that so many of us can't our hands on that update! haha ;-)
Yes, it does come with NoDo. It's interesting, takes a bit of getting used to, but it seems to work well. I love the phone. It feels more solid than my TP2. The only thing is that I wish the screen tilt wasn't spring-loaded. I got used to not using it most of the time on my TP2, so it's taking some getting used to on here.
Oh, frustration of all frustrations! I just grabbed my wife's phone and tried it for kicks. It took me all of 15 seconds to unlock her Sprint Arrive. So I know the problem isn't my computer. WHY WON'T MY PHONE WORK?????
(oh, and if it makes any difference, she's installed WAY more apps than I have)
did you try going to msdn?
My MSDN subscription has expired, but I have posted on App Hub forums. MS thinks it is something specific to the Sprint Arrive, but who knows?
If anyone else has had this problem, there is an official workaround posted on AppHub, but for those who don't have access to that forum, here's the copy/paste:
Re: Cannot register developer phone (HTC Arrive)
Reply Quote
Hi Folks,
There is now an understood issue with respect to the HTC Arrive that may be the cause of your problem. It can affect both developer unlock as well as the ability to update the phone. A KB article is in the works but here is the gist of it for developers having trouble unlocking the phone:
Windows Phone 7 Developer Unlock Tool cannot detect the HTC Arrive Phone
Abstract:
This article applies to developers of Windows Phone 7 applications who are testing their application using the Sprint HTC Arrive, model number PC93100, OS build 7389 or 7390. Developers may find that they are unable to unlock the Sprint HTC Arrive phone using the Windows Phone Developer Unlock Tool, for the purpose of deploying their applications to the phone for testing. This article offers a remedy.
Symptoms
The developer completes these steps to register the phone:
1. Registers through the App Hub as per the steps described in the App Hub registration walkthrough here.
2. Downloads and successfully install the latest version of the Windows Phone Developer Tools.
3. Owns an activated Sprint Arrive in which they personalize their settings (including date and time, and selecting a language).
4. Registers the Sprint Arrive with the same Live account they used in the app hub registration.
Next, the developer follows these steps for Developer specific registration:
5. Connects the Sprint Arrive to the developer's PC with the USB cable included with their device.
6. Ensures that the Zune software is running/open.
7. Launches the Windows Phone Developer Registration Tool.
8. The registration tool ultimately fails to detect the phone upon launch, reporting the following message:
"Unable to connect to phone. Please check that the Zune software is running and that the Zune's sync partnership with your phone has been established."
Cause
This occurs due to a specific state setting in the HTC Arrive that results in the phone not being able to make a desktop passthrough connection. This state condition can be mitigated by following the steps below.
Resolution
Use the following workaround.
1. If connected, unplug the phone device from the computer.
On the phone device:
2. Press the Windows button.
3. Press the right arrow button (on the top right of the screen) or swipe from right to left to expose the application list
4. Scroll to and select “Settings”.
5. Scroll to and select “Cellular”.
6. Select “Change Network Profile” and wait for this operation to complete (<-- this is a key step; you don't need to actually change it).
7. Press the Back or Windows key to exit the “Settings” menu.
After completing the above steps, follow through with the registration process:
8. Connect the Sprint Arrive to the development PC with the USB cable included with the phone device.
9. Launch the Windows Phone Developer Registration Tool (Zune software must be running).
10. The window titled "Windows Phone Developer Registration" appears which establishes a connection to the phone device and the following status message: "Status: Phone ready. Please enter your Windows Live ID and password and click Register to begin".
11. Enter the App Hub registered Windows Live ID and password, and then press the "Register" button.
12. The following status message appears in the window:
Status: Your phone has successfully been registered.
Click to expand...
Click to collapse
Thank you hopmedic that fixed it for me
this was driving me nuts and the info here solved it thanks
Thanks it worked.
Done the workaround, but nothing for me, still have the 0x64 error.
My phone was relocked after one year of AppHub. But now I can't unlock it again..
Also tried to deelete the phone in the device list on my account and use a proxy VPN network. I'm ttired of this. :/
I have an HTC Touch Pro with Sprint. It's a recently acquired phone, as someone basically said 'I have an Epic, take this' and handed it to me for free. Never one to look a gift horse in the mouth, I wiped it completely clean via ##RTN and began customizing. The first thing I wanted was to be able to use it as a modem. I realize PAM is no longer available, so scripting it was my only option. PDAnet and WiFimobile were not for me; One was slow, the other wouldn't charge my phone while it was plugged in. Considering battery life, this was a concern. So I deleted both off the phone.
So, I grabbed ShaggyLive CM_Guardian killer, PHM reg edit, and went to town. Inside of HLM/COMM/INTERNETSHARING I changed the d-Word extention to nothing. Same key, inside of settings, changed 'ForceCellConnection' to be Sprint (No quotations). MaxCMConnectRetries is set to 0. Inside of the same key, but under 'Status', I have Enabled set for 0.
ICS worked like a charm. Fast too (comparitively), AND it charged the phone.
And this has worked for a long time on all three computers I have. An old VAIO NCR laptop with Win Vista 32-bit, a newer VAIO with Win-7 64, and the newest desktop with Win 7 64. Over the weekend, my older VAIO laptop went through a few updates; It had just been recently brought back online after four months in a closet thanks to a broken screen. I found a cheap new screen from an online company, and installed it. So, I was expecting some updates. Afterwards, however - suddenly my connection type changes to 'local only'.
No problem, says I. I'll revert the MSConfig. Aaaand... nothing.
Hmm. Well, no matter, I'll look on these OTHER computers that I have, that have also been working just fine for an answer.
Local Only.
Hurr? I double checked my settings in Reg Edit, and nothing's changed. What am I missing? I thought about disabling Ipv6, but none of the other computers went through any updates, so I don't know how that could be effecting anything, and I'd really hate to screw around with the reg-edit on the other two until I can figure out what happened to one.
Help would be appreciated.
(EDIT: Also, I do have an internet connection on the phone itself. I double checked that almost immediatly, thinking it was something stupid like 'my phone lost internet connection thus local only'.)
Ok, so I have someone's Kyocera Kona S2151 flip phone. Now when I plug it into my pc in device manager there shows two "modems" and a serial port without a driver. Even after installing the specific driver for this phone from the Kyocera website it still says there is no driver. I tried to manually select the driver from the folder that was created during the install, not a single one of the 6 worked. Now all of this might even be a moot point as I don't even know if this device will allow me to pull the pictures off of it using a USB cable attached to a pc and everything on the web says I should be able to but there's also a Kona android smart version. I also can't find anything that says I can't either lol. Now I would Bluetooth but there are no options for sending photos via Bluetooth and whats worse is the antennae for the cell service is going out so it won't stay connected to the tower (I assume its the antennae, I'm not gonna try and fix something this old, also its sprint which just got absorbed by Tmobile which could also be the issue bc its pre sim card).
So, in summary, I am trying to retrieve the photos. You can't Bluetooth them, there's no SD card slot, I can't text or email them due to lack of wifi and cell service issues, Which leads to the only option left, PC USB transfer but I can't get that working either due to what I am hoping is simply driver issues. If I need to use an older Operating system that's fine I have another pc here I can mess with to my heart's desire.
I know this isn't android, rooting, modding, custom os, related but this forum is home to some of the smartest people, it's where I come to get all my instructions and files for phones. if anyone could help I'm hoping it's the community here.
Oops, just saw the "don't post questions here" my bad... sry
Update, I installed xp on an older pc I had sitting around. ALL drivers worked fine BUT it appears the only functionality this phone would have for a pc is to act as a modem. There doesn't seem to be ANY functionality in the way of file browsing or retrieving media. Furthermore, this specific phone lacks media sharing over any other connection aside from the mobile network. So if anyone has one of these old phones and it no longer has service/can no longer connect to towers your only option is going to be a data retrieval company.
Bummer, some older phones are very limited when it comes to retrieval. cheers