Active Sync: connected but device not detected - General Questions and Answers

Hi evryone,
I have these days a curious problem with Active Sync (that worked very well before with: Active Sync 4.5, Asus P525 WM6.5):
The usb connection work fine: the phone is charged, the storage card is visible when I turn on "USB mode", connection test show: USB connected
but the sync can not work because "device not detected".
I don't install anything neither make any change on my PDA before that.
Could anyone help me?
Pleaseeeeeeeeeeee
Many Thanks by advance

can you recall doing anything that could've done this? any application installation maybe?

Thanks Nir for your replay, i found the problem: it was a bug of Active Sync!, I reinstalled Active Sync IN REPAIR mode (remove Active Sync and reinstall anew one would not work) and all go fine again.

delete any partnerships on both device and pc, start a fresh. Also try turning off "enable faster data sync" in usb to pc.
damn you got in there quickly lol
kool at least its resolved lol

Active sync and device shows connected but cannot syncronise
Hi
I have O2 atomlife and in my laptop, i am not able to syncronise. when the device is connected to the laptop via usb cable, it shows connected. But no way to sync. I tried installing in another pc and it works fine there. Can some one help please.....
vinod

Related

activesync and wm6

I have just flashed my wizard with a TNT wm6 and now I can't get activesync to regonize my device. I am using activesync 4.5. I uninstalled activesync and relaoded it. I have rebooted both my wizard and my laptop. I have checked the coms and let activesync look for my wizard and it tells me that my device has npot been detected. My wizard is showing the plugged in icon and is taking a charge from my laptop but its not allowing me to share info. is there anything I am missing....?
thanks!
I got the same problem! Cant sync with 2nd PC after upgrade to TNT5.0. I reinstalled Active Sync but it wont work. Now I only can sync with the PC which used to flash ROM. Is there any bar in OS that just allow sync to 1 computer?
Nopes !!!
There's no bar of any sort in any OS as not establish connectivity through Activesync.Which Windows are you using,Active Sync will only work on WinXP and not on WinVista.
1.Disable any Firewall or Anti virus program,check connectivity now.
2.disconnect phone from usb cable,delete partneship from pc and phone.
3.Uninstall Activesync,reboot pc.
4.Get phone into bootloaders mode (multicolor screen),Hook up the phone with pc via usb cable,check if usb appears at the bottom of the bootloaders in the phone,if it's there than,it's establishing connection with phone,if not then,there's a problem either in anyone one of these :-
a) USB cable , b) mini usb port of the phone c) Usb port of the PC.
Dig out the problem and rectify accordingly
Cheers !
Yep... All checked!
Before upgrade, normally I've using all 2 PC (and some others PC) to sync with. I upgraded on PC1, is OK. Plug in PC2, it still recornized, connecting but couldnt connected. Batt charging normal. I've deleted all partnership., reinstall ActiveSync, disable Kapersky AV... but still get error. Oh my God, do I have to reinstall Windows??? It's too tired and take long time....
DiCham said:
Yep... All checked!
Before upgrade, normally I've using all 2 PC (and some others PC) to sync with. I upgraded on PC1, is OK. Plug in PC2, it still recornized, connecting but couldnt connected. Batt charging normal. I've deleted all partnership., reinstall ActiveSync, disable Kapersky AV... but still get error. Oh my God, do I have to reinstall Windows??? It's too tired and take long time....
Click to expand...
Click to collapse
DiCham, have you had any development on this or has anyone else had this problem? I downloaded the same verison from Nov07 and have not been able to connect since.
when it set to advanced networking it should give up a network device
in the network connections folder
rightclick this network device and choose properties and in there
uncheck the kaspersky protocol (not uninstall)
you can also try to uncheck the advanced network setting on the wizard
japsfinest said:
DiCham, have you had any development on this or has anyone else had this problem? I downloaded the same verison from Nov07 and have not been able to connect since.
Click to expand...
Click to collapse
Sadly, I have no development upto now because I have no time to reinstall Windows in 2nd PC! I hope it will help... thinking about USB driver/controller reinstall first, it will take less time than whole WindowsXP...
japsfinest: do follow da_jojo, it worked!
da_jojo: thanks very much! It work but unfortunately, i'm right on reinstalling Windows! hehehe....

Cannot Activesync my contacts

I just flashed the OTP v7.6 Biggy with phonecanvas on my Wing and LOVE IT. However I cannot use Activesync to get my thousands of contacts in the phone plus my calendar, notes, etc. Any solution?
Please delete this thread, he activesync all of a sudden decided to recognize my phone! The problem was the fact that I was using a standard USB cable to sync. Although the standard USB cable works for ROM flashing etc, it apparently doesnt work for syncing. Now I am syncing with bluetooh and its working fine.
SORRY MODS! PLEASE DELETE THIS THREAD!
Ok, last night the bluetooh connection worked and I synced. Today its not working, again. I tried two different cables but nothing works.
kobi said:
go to start-settings-system- usb to pc connection. mark it, and it will connect your device to pc.
Click to expand...
Click to collapse
I did that and I get an error code on the phone's active sync now: Support code: 0x80072EE2
I read here that its because of the USB connection so I cleared "Enable advanced..."
Reset the phone, no help.
I am using Vista Ultimate + Windows Mobile Device Center
Trying again with Bluetooth, used to connect in about 3-5 seconds with T-Mobile ROM, now its stuck in Connecting... over 1 minute now.... and now its says not connected.
Rebooting again.... Windows Mobile Device Center is connected. Attempting to sync using the phone SYNC button (the button on PC is kind of frozen), says syncing.... YIPPEE, I guess its hit and miss.... ok now, last synced at 5:07... cool..
Still dont know what the issue is but anyhow it works off and on.

Sync Problems

Ok, I admit I am a total noob I have only had this phone a day and I was able to get it to sync with my computer last night. However, today when trying to sync I plug it in and activesync makes a sound like its recognized the device but does nothing and continues to say the device is not connected.
I am using the standard rom and have enabled data communications in the connections screen. I have tried hard and soft resets.
Please help me...
Also on a weird note it is detecting the device as a file drive but it has a ton of photos and music that I did not load onto the phone in the device folder. Also the mobile device folder is empty.
Thank you in advance.
Go to Start-> Settings -> Connections-> USB to PC and uncheck the "Enable advanced network functionality".
Connect your mobile to PC. It will be recognized (but not synch) by the ActiveSynch.
Then take it out and re-enable the "advanced network functionality".
Connect your mobile to PC agian and it will work again.
This works for me. It happened yesterday.
No go. Windows recognized it as an mobile device but activesync was still unable to connect to the device.
Also, when connecting the device as a disk drive I can see some apps i've installed in the program file, but it is still showing alot of items I didn't add. These files don't appear to be on the device. After deleting those extra files I tried to send new pictures to the device which would not transfer.
Any Ideas?

Strange problem with USB connectivity

I have a strange problem with a HTC Touch PRO. Here is my problem:
- I insert the USB cable and the phone asks if I want to use mass storage or activesync
-the phone shows a connection on the screen
-The PC is not sensing anything, the activesync is not connected.
I think this problem appeared after I used a wrong usb cable...
Anyone knows anything what to try? or this is a hardware problem?
Did you select ACTIVESYNC?
There are 2 modes this phone can do..
1) Standard ActiveSYNC or
2) AS a MASS STORAGE DEVICE -like a flash drive...
You have to select ActiveSYNC to actually SYNC software/calendar, else it will show up as just another drive to drag/drop files..
Yes i did it in every way and the computer is not sensing the connection with the phone.
Anyone know what kinf of hardware is responsible for the connection with the pc?
laseru said:
Yes i did it in every way and the computer is not sensing the connection with the phone.
Anyone know what kinf of hardware is responsible for the connection with the pc?
Click to expand...
Click to collapse
The problem is likely with your operating system on your pc.
You can try things like, un-installing the HTC usb driver in device manager.
Check your firewall.
- allow activesync for trusted
- I know for ZoneAlarm you have to go to the adapters section and set the ipaddress (a new one is created when your phone is hooked up via USB) to be trusted.
If that doesn't fix issue perhaps its a corrupt install of ActiveSync. Try uninstalling and reinstalling.
laseru said:
Yes i did it in every way and the computer is not sensing the connection with the phone.
Anyone know what kinf of hardware is responsible for the connection with the pc?
Click to expand...
Click to collapse
I've had this happen to me. I've got so many USB to mini-USB cables and they are not all alike.
Sometimes, it would work and sometimes activesync would not recognize it.
CHANGE YOUR CABLE to another. Hopefully, you've labeled the original cable that came with the phone..
(also, look at the mini cable where it plugs into your phone. Make sure there are no loose pins and/or verify that the 'plug' is level.
Try a different USB port
Try unchecking "use advanced network configuration" in Async settings on the phone. Some computers (for various reasons) have a hard time communicating with the phone when it's configured as a network device - unchecking this will often allow Async to find and connect to the phone, at the expense of some other functionality.
coincendentally i am having the same exact issue, it started last night.
i have tried 3 different cords, on all 3 usb ports on my computer. same thing the phone asks what kind of connection i want whether i select disk drive ofr active sync noting happens. whats weird is that the phone is charging when its connected however the computer is not seeing it at all.
i have tried all the recommendations in this thread but nothing is working. anymore help would be greatly apprciated!
Me too I have tryed everything but none is working.
I think that this a hardware problem, and the problem started to happen after i used a non HTC cable, bad quality. I think some kind of controller is dead. So i started to live with that
When I connteced to the PC via USB, my TP also asked me how to connect (AS or as disc). But suddenly it doesn't ask anymore. I had to deactivate "advanced network configuration" to conntect to AS.
The checkbox "ask each time USB connects" is activated.
What can I do that the phone asks again when I connect it?
Thx.
I have the same thing going on... suddenly a few days ago my fuze only charges when I plug it in the desktop with a usb cable... I re-flashed and it worked about halfway through a sync and then started again... I've tried different cables... uninstalled all of the usb drivers, and reinstalled then updated them... Disconnected the power supply... tried every setting on my phone, and in windows.... I've even uninstalled the last batch of windows updates that came out last week... nothing seems to work...
really simple solution.
decheck advanced network config. plug in cable wait till you see usb connected. a small box. after that choose for example activesync
internet share
This happened to me last night and I figured out that after you toggle your internet sharing you can sync up again. Idk why it works out like that but it worked for me.
This sound reasonable, because the last thing I did before was selecting the "internet sharing" option in the menu when you connect to USB.
But what do you mean with "toggle your internet sharing"? Can you please describe it.
Thx.
try this
okay - first see if you're getting an active connection with your pc , not from the network connections window, but by running mymobiler. I was getting a connection through mymobiler, but active sync wasn't recognizing the device. If mymobiler works, Call your phone. it will drop your connection with mymobiler when you answer the call. then hang up the phone call. (all the while leaving your cable plugged into your phone. When the call has been disconnected your activesync will recognize the connection and sync up again. I don't know why this works, but I've been able to duplicate the results several times.
Same htc ****+ wm. Bought an iphone 3g. Everything must be tuned in windows mobile! It doesn't work how it should!
None of this seems to be working... I've even flashed new roms and it stops working halfway through the sync... it doesn't even appear as though windows recognizes the device... it makes no noise or pop-up when I connect it...
Still charges though... Don't know what is going on...
Reinstall Mobile Device Manager!
modulusman said:
None of this seems to be working... I've even flashed new roms and it stops working halfway through the sync... it doesn't even appear as though windows recognizes the device... it makes no noise or pop-up when I connect it...
Still charges though... Don't know what is going on...
Click to expand...
Click to collapse
I've experienced this issue multiple times, as I use my TP to sync with many stations. The solution is way more simple than you think and it has nothing to do with cables!.
You probably use Win Vista so all you need is to uninstall "Windows Mobile Device Center", restart the PC and install a fresh copy from MS site.
http://www.microsoft.com/downloads/details.aspx?FamilyID=83D513EA-9DF9-4920-AF33-3A0E2E4E7BEB&displaylang=en
If you're on XP, do the same with the Active sync solution for XP.
Good luck!
yeah this happens to me every now and then. the advanced network configuration option really helps, but sometimes i just need to plugin/unplug the usb cable from teh phone/cable or cable/computer a couple more timesbefore it picks it up...
goodluck!

Unable to connect via ActiveSync after playing with QPST/QXDM

Hey everyone, has anyone else had problems connecting via ActiveSync after playing with QPST/QXDM?
In file mode it will mount the MicroSD card fine but in ActiveSync mode it does nothing unless I'm running the DIAG on the phone in which case it mounts the com diag port.
Ideas?
Thanks in advance!
If you were using QPST, then you had to disable the usb connection in Activesync. Re-enable that in and you'll be good to go.
Thanks but it was already re-enabled.
I think the wmodem driver that was installed may be overriding the activesync connection?
I'd rather not have to uninstall/reinstall that driver every time I want to use QPST/QXDM though
hello everyone... i find this is an old thread.. but i'm facing the same problem.. and havent found any solution yet... my phone doesnt connect to "windows mobile device centre" after i did sum gps settings in qpst.... on connecting cable, the phone directly starts showing "internet sharing" screen... also, the phone works fine as a "storage card" when i change the mode in "usb to pc" settings...
can someone help me plz....

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