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I have a strange problem with a HTC Touch PRO. Here is my problem:
- I insert the USB cable and the phone asks if I want to use mass storage or activesync
-the phone shows a connection on the screen
-The PC is not sensing anything, the activesync is not connected.
I think this problem appeared after I used a wrong usb cable...
Anyone knows anything what to try? or this is a hardware problem?
Did you select ACTIVESYNC?
There are 2 modes this phone can do..
1) Standard ActiveSYNC or
2) AS a MASS STORAGE DEVICE -like a flash drive...
You have to select ActiveSYNC to actually SYNC software/calendar, else it will show up as just another drive to drag/drop files..
Yes i did it in every way and the computer is not sensing the connection with the phone.
Anyone know what kinf of hardware is responsible for the connection with the pc?
laseru said:
Yes i did it in every way and the computer is not sensing the connection with the phone.
Anyone know what kinf of hardware is responsible for the connection with the pc?
Click to expand...
Click to collapse
The problem is likely with your operating system on your pc.
You can try things like, un-installing the HTC usb driver in device manager.
Check your firewall.
- allow activesync for trusted
- I know for ZoneAlarm you have to go to the adapters section and set the ipaddress (a new one is created when your phone is hooked up via USB) to be trusted.
If that doesn't fix issue perhaps its a corrupt install of ActiveSync. Try uninstalling and reinstalling.
laseru said:
Yes i did it in every way and the computer is not sensing the connection with the phone.
Anyone know what kinf of hardware is responsible for the connection with the pc?
Click to expand...
Click to collapse
I've had this happen to me. I've got so many USB to mini-USB cables and they are not all alike.
Sometimes, it would work and sometimes activesync would not recognize it.
CHANGE YOUR CABLE to another. Hopefully, you've labeled the original cable that came with the phone..
(also, look at the mini cable where it plugs into your phone. Make sure there are no loose pins and/or verify that the 'plug' is level.
Try a different USB port
Try unchecking "use advanced network configuration" in Async settings on the phone. Some computers (for various reasons) have a hard time communicating with the phone when it's configured as a network device - unchecking this will often allow Async to find and connect to the phone, at the expense of some other functionality.
coincendentally i am having the same exact issue, it started last night.
i have tried 3 different cords, on all 3 usb ports on my computer. same thing the phone asks what kind of connection i want whether i select disk drive ofr active sync noting happens. whats weird is that the phone is charging when its connected however the computer is not seeing it at all.
i have tried all the recommendations in this thread but nothing is working. anymore help would be greatly apprciated!
Me too I have tryed everything but none is working.
I think that this a hardware problem, and the problem started to happen after i used a non HTC cable, bad quality. I think some kind of controller is dead. So i started to live with that
When I connteced to the PC via USB, my TP also asked me how to connect (AS or as disc). But suddenly it doesn't ask anymore. I had to deactivate "advanced network configuration" to conntect to AS.
The checkbox "ask each time USB connects" is activated.
What can I do that the phone asks again when I connect it?
Thx.
I have the same thing going on... suddenly a few days ago my fuze only charges when I plug it in the desktop with a usb cable... I re-flashed and it worked about halfway through a sync and then started again... I've tried different cables... uninstalled all of the usb drivers, and reinstalled then updated them... Disconnected the power supply... tried every setting on my phone, and in windows.... I've even uninstalled the last batch of windows updates that came out last week... nothing seems to work...
really simple solution.
decheck advanced network config. plug in cable wait till you see usb connected. a small box. after that choose for example activesync
internet share
This happened to me last night and I figured out that after you toggle your internet sharing you can sync up again. Idk why it works out like that but it worked for me.
This sound reasonable, because the last thing I did before was selecting the "internet sharing" option in the menu when you connect to USB.
But what do you mean with "toggle your internet sharing"? Can you please describe it.
Thx.
try this
okay - first see if you're getting an active connection with your pc , not from the network connections window, but by running mymobiler. I was getting a connection through mymobiler, but active sync wasn't recognizing the device. If mymobiler works, Call your phone. it will drop your connection with mymobiler when you answer the call. then hang up the phone call. (all the while leaving your cable plugged into your phone. When the call has been disconnected your activesync will recognize the connection and sync up again. I don't know why this works, but I've been able to duplicate the results several times.
Same htc ****+ wm. Bought an iphone 3g. Everything must be tuned in windows mobile! It doesn't work how it should!
None of this seems to be working... I've even flashed new roms and it stops working halfway through the sync... it doesn't even appear as though windows recognizes the device... it makes no noise or pop-up when I connect it...
Still charges though... Don't know what is going on...
Reinstall Mobile Device Manager!
modulusman said:
None of this seems to be working... I've even flashed new roms and it stops working halfway through the sync... it doesn't even appear as though windows recognizes the device... it makes no noise or pop-up when I connect it...
Still charges though... Don't know what is going on...
Click to expand...
Click to collapse
I've experienced this issue multiple times, as I use my TP to sync with many stations. The solution is way more simple than you think and it has nothing to do with cables!.
You probably use Win Vista so all you need is to uninstall "Windows Mobile Device Center", restart the PC and install a fresh copy from MS site.
http://www.microsoft.com/downloads/details.aspx?FamilyID=83D513EA-9DF9-4920-AF33-3A0E2E4E7BEB&displaylang=en
If you're on XP, do the same with the Active sync solution for XP.
Good luck!
yeah this happens to me every now and then. the advanced network configuration option really helps, but sometimes i just need to plugin/unplug the usb cable from teh phone/cable or cable/computer a couple more timesbefore it picks it up...
goodluck!
Hi evryone,
I have these days a curious problem with Active Sync (that worked very well before with: Active Sync 4.5, Asus P525 WM6.5):
The usb connection work fine: the phone is charged, the storage card is visible when I turn on "USB mode", connection test show: USB connected
but the sync can not work because "device not detected".
I don't install anything neither make any change on my PDA before that.
Could anyone help me?
Pleaseeeeeeeeeeee
Many Thanks by advance
can you recall doing anything that could've done this? any application installation maybe?
Thanks Nir for your replay, i found the problem: it was a bug of Active Sync!, I reinstalled Active Sync IN REPAIR mode (remove Active Sync and reinstall anew one would not work) and all go fine again.
delete any partnerships on both device and pc, start a fresh. Also try turning off "enable faster data sync" in usb to pc.
damn you got in there quickly lol
kool at least its resolved lol
Active sync and device shows connected but cannot syncronise
Hi
I have O2 atomlife and in my laptop, i am not able to syncronise. when the device is connected to the laptop via usb cable, it shows connected. But no way to sync. I tried installing in another pc and it works fine there. Can some one help please.....
vinod
Hi:
I have a Fuze I have been using for several months. At some point it stopped connecting via USB to Active Sync. I was still able to sync via bluetooth.
Since the official ATT ROM is about to be released I decided to troubleshoot the USB/ActiveSync problem.
Well, I checked all connections, deleted and reinstalled partnership, tried different cables, different USB ports, uninstalled and reinstalled ActiveSync, unchecked the advanced network functionality box, turned Firewall on and off. Other usb devices are working fine, and I am able to connect the phone as storage/file transfer, just not ActiveSync.
I have searched and searched, and tried everything I can find, but now after so much messing with it, I am unable to connect to ActiveSync at all. When I try to pair it via bluetooth to my phone ActiveSync doesn't even show up as a service anymore.
When I connect via usb, I get the same error unable to establish a connection, and it suggests I check my Firewall.
I have added ActiveSync to my Firewall etc..., as well as completely disabling my Firewall. Still nothing. I have tried all the steps suggested by ZoneAlarm.
I am using Windows XP, ZoneAlarm Security Suite 8.0.298.035.
ANY ideas would really, really be appreciated.
Thanks!
Activesync is one of M$'s WORST inventions! Before WM6, The only way to connect your computer was via activesync (there was no "drive" option that i knew of)
I HATE activsync, never have gotten it to work. Thank GOD Google sync is around, sync up my contacts and calendar over the air.
Honestly, I'd say avoid activsync at all costs. But one other option MAY be to create a new user account on your computer and try activsync with that user.
I could also say ditch windows for ubuntu, but i have yet to find any easy way to sync my Fuze with ubuntu
Hi Cass:
Thanks for the reply. Well creating a new user did enable me to once again sync via bluetooth, but still no luck with the usb connection
Is it possible to install a ROM update via bluetooth?
Thanks!
i am not expert and I have not had that problem wth my fuze, but have you tried doing a hard reset?
cincy1020 said:
Hi:
I have a Fuze I have been using for several months. At some point it stopped connecting via USB to Active Sync. I was still able to sync via bluetooth.
Since the official ATT ROM is about to be released I decided to troubleshoot the USB/ActiveSync problem.
Well, I checked all connections, deleted and reinstalled partnership, tried different cables, different USB ports, uninstalled and reinstalled ActiveSync, unchecked the advanced network functionality box, turned Firewall on and off. Other usb devices are working fine, and I am able to connect the phone as storage/file transfer, just not ActiveSync.
I have searched and searched, and tried everything I can find, but now after so much messing with it, I am unable to connect to ActiveSync at all. When I try to pair it via bluetooth to my phone ActiveSync doesn't even show up as a service anymore.
When I connect via usb, I get the same error unable to establish a connection, and it suggests I check my Firewall.
I have added ActiveSync to my Firewall etc..., as well as completely disabling my Firewall. Still nothing. I have tried all the steps suggested by ZoneAlarm.
I am using Windows XP, ZoneAlarm Security Suite 8.0.298.035.
ANY ideas would really, really be appreciated.
Thanks!
Click to expand...
Click to collapse
uninstall activesync, reboot,make sure activesync files were deleted, reinstall activesync, turn the firewall off (for testing purposes), (turn off MS firewall service in services) and try to reconnect then.
Need a little more information in order to help you. Information that would help is:
- Version of Operating System Service Pack
- Version of Active Sync
- Anti-Virus software
In the interim; can I assume that these KB articles did not help?
http://support.microsoft.com/kb/915152/en-us
http://support.microsoft.com/kb/912240/en-us
I've run into similar issues with other USB devices; and the solution is usually one of two:
1) Too many USB device entries
When a device is not connected to the PC, it doesn't display in the Device Manager. To display those hidden devices, follow the steps in this KB article:
http://support.microsoft.com/kb/241257/en-us
Once the hidden devices are displayed (usually semi-transparent looking) you can right-click on each one and remove it. If you see any hidden devices with an Exclamation, you need to remove those as well.
For the moment, keep to USB related devices - in other words, don't go removal happy ... some hidden devices are meant to be there.
2) Driver Signing
It's also possible that you have a driver signing issue. You can temporarily disable driver signing by right-clicking on My Computer and selecting Properties ... the option is found on the Hardware tab.
Don't leave it permanently disabled; set it Warn, at the very least, to avoid malicious installation of Trojan or other similar programs.
HTH,
You don't need activesync to install a ROM from the computer. Hold the power, volume down button, and press the reset button with your stylus. This will take you into bootloader mode. Keep holding the buttons after pressing the reset button until the tricolor screen comes up. Then plug the phone into the computer. It should say "USB" at the bottom, which shows that it is connected to the computer. Then flash away.
You can try it out and let us know if it works. Just soft reset after you confirm it works.
You could also flash via SD card, but that's more work and requires unlocking phone.
Thank you all so much!
I have not been able to try any of your suggestions, because I had an unexpected work issue arise, but I will definitely try then within the next couple days, and report back here.
Thanks again!
I have problems syncing with WMDC and my Fuze. When it becomes persistent, I end the partnership, uninstall WMDC, and then reinstall it. It then works for a while.
studentjunk said:
You don't need activesync to install a ROM from the computer. Hold the power, volume down button, and press the reset button with your stylus. This will take you into bootloader mode. Keep holding the buttons after pressing the reset button until the tricolor screen comes up. Then plug the phone into the computer. It should say "USB" at the bottom, which shows that it is connected to the computer. Then flash away.
You can try it out and let us know if it works. Just soft reset after you confirm it works.
You could also flash via SD card, but that's more work and requires unlocking phone.
Click to expand...
Click to collapse
Junk:
You are my hero!! Your advice worked perfectly. I was able to update to the new ROM without using ActiveSync.
Thanks so much!!
And thanks to those of you who replied. I didn't try the other suggestions, since Junk's worked perfectly for me.
Any ideas why? Should I admit defeat and download active sync 4.5 even though the sync center is supposed to sync my device automatically?
I use EnergyROM if that matters
I dont know if this will help but im using Windows 7 and my phone synced just fine! so its not a prob with win 7. i can soft reset and retart win and try again!
hmm
what rom do you use? maybe its the EnergyROM or maybe my computer is messed up =/
I'm using TAEL and it works fine with W7
try to
-reinstall windows mobile device center
-restart the pc
-hard reset
-use other rom
as an alternative, you could use google sync to save contacts, calendar and mail
You need to download and install the Windows Mobile Device Center.
Moved as not ROM Development
Assuming the following
-Installed Windows Mobile Device Center
-Connected your phone with the "Active Sync" option
-Getting an error saying "cannot install Generic RNDIS device" or something like that
Do this to fix your problem
-Go to your phone's Settings > Connection > USB to PC
-Untick the "Enable fast data synchronization"
Your pc should now automatically realize that's a phone connected to it and should start installing it properly
if you want to transfer files across, do it in "Disk Drive" mode, since ActiveSync is painfully slow
Thank you very much guys, works just fine now
I used myphone to sync my contacts and such, i just needed a sync to a computer because it's faster to flash roms that way
and i use disc drive for transferring videos and pictures
just for a reference, for people searching for a solution to a similar problem, which one did the trick for ya?
Hey there,
I'm having issues trying to sync my phone with my computer. When I connect my phone, nothing happens, Zune doesn't launch, and when I open it, it doesn't show my device as connected. I've tried everything I can think of, different USB ports, rebooting both the phone and my pc. I'm running windows 7 64 bit, and it was working before. Anyone know what's going on?
Thanks for the help!
p.s. I tried uninstalling the drivers for the device, and upon reinstall my computer said it was installing drivers for "Microsoft USB Sync" thought that was weird...
try making it forget your device (don't have your phone plugged in). to do this, click on the phone icon in the bottom left of zune, click view sync options, and then on that screen click forget device.
after this, try and connect it again.
Didn't work, i plug my phone in, and Zune still says I have no device connected
does your computer make it's sound when you connect the phone (device detected sound)? if not, you might need to reset your phone (settings > about > reset phone). if yes, does it show the eject icon in the notification area (system tray)?
yes, it makes the sound, and yes it shows the eject icon... this is very odd
I had this problem too. When i went to the Device Manager, it showed unknown device when i plugged my phone in using the USB cable.
Here is what I did (Windows 7). If you see an unknown device, right click it and select Update Driver Software. Click Browse my computer for driver software, then click Let me pick from a list of device drivers on my computer. Then click on the Have Disk button, then browse to C:\Program Files\Zune\Drivers\Zune and select WMZuneSerUSB.inf. Then select Windows Phone 7. Hit Next and you should now see your Unknown Device show up as either Windows Phone or the name of your phone under Portable Devices in the Device Manager.
Actually, I forget if it is WMZuneSerUSB.inf or Zune.inf, so you'll need to try both.
Hope this helps.
superscientifical said:
I had this problem too. When i went to the Device Manager, it showed unknown device when i plugged my phone in using the USB cable.
Here is what I did (Windows 7). If you see an unknown device, right click it and select Update Driver Software. Click Browse my computer for driver software, then click Let me pick from a list of device drivers on my computer. Then click on the Have Disk button, then browse to C:\Program Files\Zune\Drivers\Zune and select WMZuneSerUSB.inf. Then select Windows Phone 7. Hit Next and you should now see your Unknown Device show up as either Windows Phone or the name of your phone under Portable Devices in the Device Manager.
Actually, I forget if it is WMZuneSerUSB.inf or Zune.inf, so you'll need to try both.
Hope this helps.
Click to expand...
Click to collapse
I can't seem to be able to get past selecting the .inf file, every time i try, it says the folder does not contain a compatible software driver. Doesn't work with either .inf file....
A Dustman said:
Hey there,
I'm having issues trying to sync my phone with my computer. When I connect my phone, nothing happens, Zune doesn't launch, and when I open it, it doesn't show my device as connected. I've tried everything I can think of, different USB ports, rebooting both the phone and my pc. I'm running windows 7 64 bit, and it was working before. Anyone know what's going on?
Thanks for the help!
p.s. I tried uninstalling the drivers for the device, and upon reinstall my computer said it was installing drivers for "Microsoft USB Sync" thought that was weird...
Click to expand...
Click to collapse
I had this problem with my Samsung Focus.
Try using the cable that came with the phone, not another one...
That is what worked for me..
Nothing seems to be working, I may have to reset my phone, which i was hoping to avoid...
Did you perhaps use the hidden Tethering feature? If so, then change that option back to "Zune sync" and you're done. It is not possible to use your phone for Zune sync and tethering at the same time, for now.
Heathcliff74 said:
Did you perhaps use the hidden Tethering feature? If so, then change that option back to "Zune sync" and you're done. It is not possible to use your phone for Zune sync and tethering at the same time, for now.
Click to expand...
Click to collapse
Now that you mention it, I can't remember if I did that on this phone, or my last optimus that had to be returned. What exactly do I need to do to change that back? I totally forget the process...
A Dustman said:
Now that you mention it, I can't remember if I did that on this phone, or my last optimus that had to be returned. What exactly do I need to do to change that back? I totally forget the process...
Click to expand...
Click to collapse
Dial ##634# to go to "Diagnostic mode"
Then enter *#7284# to go to "Micro USB Test"
You then have 3 options to choose: "Zune Sync" (default), "Modem, Tethered Call" and "Modem, USB Diag". Change it back to "Zune Sync" and you'll be able to connect with Zune on your PC.
Anyone else having this problem? Zune doesn't recognize my WP7 phone on a laptop with Win 7 x64, but same phone+cable works on a laptop with WinXP
The Win 7x64 laptop does connect to the phone - I tried the above tethering change and was able to pull files from my WP7 storage - but when I switch it back to Zune synch it doesn't work.
Heathcliff74 said:
Dial ##634# to go to "Diagnostic mode"
Then enter *#7284# to go to "Micro USB Test"
You then have 3 options to choose: "Zune Sync" (default), "Modem, Tethered Call" and "Modem, USB Diag". Change it back to "Zune Sync" and you'll be able to connect with Zune on your PC.
Click to expand...
Click to collapse
Is this specific to Samsung models? I can't get to the micro USB test on my lg optimus
EDIT: Problem solved, I had to switch back to MS COMPOSITE, and now it works fine.
Hmm yeah I have this issue on my HD7 with my PC running Win7 x64.
The phone connects fine on both ends (sound on both, phone charging, shows up in Device Manager as HTC HD7), but the desktop Zune software often does not show it as being connected. Restarting the phone and PC generally doesn't help-- just have to wait a few days until they start syncing again.
The sync setup seems really flaky (like the earlier days of ActiveSync).
amb9800 said:
Hmm yeah I have this issue on my HD7 with my PC running Win7 x64.
The phone connects fine on both ends (sound on both, phone charging, shows up in Device Manager as HTC HD7), but the desktop Zune software often does not show it as being connected. Restarting the phone and PC generally doesn't help-- just have to wait a few days until they start syncing again.
The sync setup seems really flaky (like the earlier days of ActiveSync).
Click to expand...
Click to collapse
i have the same problem...
Are you using virtualisation software? It's USB arbitrator modules for forwarding devices might have messed up things. This happened over here before with VirtualBox.
Exact same problem with Win7 Ultimate x64. Device manager saw my phone but zune would not.
I did the steps above to change my phone to usb tether, rebooted, then back to zune zync, rebooted, and now the zune sees my phone.
Thanks for the help.