Hello
I got myself a shiny new TyTN. So far (coming from Blue Angel, then Universal), I'm very impressed with the device. There's only one slight nuisance: I don't receive text notifications for new voicemails anymore. I just spent about half an hour with my operator's technical (competent, by the way) support trying to sort this out.
They told me these notifications were a special category of text messages; say I have one voicemail waiting for me - I get a text message "You have 1 new voice mail in your voicemail box". If I don't listen to it and I get a second, the network only sends an update telling me "You have 2 new voice mails in your voicemail box" etc. I guess this works the same in other countries as well.
Support did a trace and they saw that the notification not only went out, but was acknowledged by my device after between 8 and 40 seconds. Still, my device doesn't show the message. Is there any tool I can use to purge the text message cache on my SIM card (support told me the messages were stored on the SIM)? Or is it possible HTC f***ed up and implemented this feature wrong, so I would have to wait for a firmware update?
@Fermin
I own an Orange device (SPV M3000). When I receive a notification about voicemails it shows up like an SMS message.
I had a look on the WorldWideWeb and found some information for you
1---
I had the same problem today. I was notified of the voicemail and I checked it. Erased the voicemail and the notification still remained. For the life of me i couldn't get it to go away. I tried to dismiss it like 20 times and nothing...finally I had to call my own phone from work leave a test voicemail and check it again. Erased it again and it went away.
---
2---
Try this:- phone>menu>options>services. You should see an array of listings including "Voice Mail and Text Messaging".
Highlight this and then >get settings.
You should have a number in the 'Text messages service center' box.
If you don't - it's a quick call to your provider.
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Hope it can help you out!
Let me know if it doesn't.
Wondering, did you perform a hard reset to see if that fixes the problem?
Why do you want to receive a text message when you get a voicemail? The device supports the protocol that delivers a 'spool' icon to the phone when a vociemeial is waitign to be received. This icon is directly linked to the voicemail, meanign that it cannot be manually deleted by the phone user. When you have listened to the voicemail, the icon disappears. Great! That is as it should be. I am aware that not all networks use this systme but i have never understood why not. It is the most reliable method of knowign that you have unheard vociemails.
I have very occasionally had the problem that the icon wouldnt disappear after listenign to the voicemail. I found that if i rang the voicemail again, that often cleared the icon. Failing that, if a new voicemail comes in & is then listened to, that will generally clear the icon at last.
I used to use a network that didnt support this icon, & so i had to rely on either the phine ringing me to tell me that i had a vociemail (if i can;t answer the original call, how on earth can i answer anither call to tell me that i have a voicemial!!) or getting a text message. The problems with the text message method of notification is that (i) i have to opne & read the SMS to discover that it isnt really a text, but a voicemail, and (ii) if i delete this sms but then get interupted before i call my voicemail, then i no longer have a reminder to check my vociemail and (iii) if i listen to the vociemail before delteign the sms and then get interupted before deletign the SMS, i still have an sms tellign me that i have unheard vociemail, even though i have already listened to it!
For all these reasons, i have always thought the best method is the spearte notification 'spool' icon, as i can immeidately see that i have voicemail, as opposed to unread sms & can just press the icon on the home page to dial my voicemail.
If anyone prefers the alternative methods, please explain how they are better than this.
If you are on Orange in the UK, the numbers in the "Voice Mail and Text Messaging" menu should be:
SMS Centre: +447973100973
Voicemail: +447973100123
BTW I'm still using the Magician (Orange SPV M500), but i asume that the Hermes/TyTN works the same way.
Does anyone know when Orange will brign out the Hermes? I heard they were brandign it as M3100.
<snip> Does anyone know when Orange will brign out the Hermes? I heard they were brandign it as M3100.
Click to expand...
Click to collapse
They said july to me last week.
cc said:
Why do you want to receive a text message when you get a voicemail? The device supports the protocol that delivers a 'spool' icon to the phone when a vociemeial is waitign to be received. This icon is directly linked to the voicemail, meanign that it cannot be manually deleted by the phone user. When you have listened to the voicemail, the icon disappears. Great! That is as it should be. I am aware that not all networks use this systme but i have never understood why not. It is the most reliable method of knowign that you have unheard vociemails.
I have very occasionally had the problem that the icon wouldnt disappear after listenign to the voicemail. I found that if i rang the voicemail again, that often cleared the icon. Failing that, if a new voicemail comes in & is then listened to, that will generally clear the icon at last.
I used to use a network that didnt support this icon, & so i had to rely on either the phine ringing me to tell me that i had a vociemail (if i can;t answer the original call, how on earth can i answer anither call to tell me that i have a voicemial!!) or getting a text message. The problems with the text message method of notification is that (i) i have to opne & read the SMS to discover that it isnt really a text, but a voicemail, and (ii) if i delete this sms but then get interupted before i call my voicemail, then i no longer have a reminder to check my vociemail and (iii) if i listen to the vociemail before delteign the sms and then get interupted before deletign the SMS, i still have an sms tellign me that i have unheard vociemail, even though i have already listened to it!
For all these reasons, i have always thought the best method is the spearte notification 'spool' icon, as i can immeidately see that i have voicemail, as opposed to unread sms & can just press the icon on the home page to dial my voicemail.
If anyone prefers the alternative methods, please explain how they are better than this.
If you are on Orange in the UK, the numbers in the "Voice Mail and Text Messaging" menu should be:
SMS Centre: +447973100973
Voicemail: +447973100123
BTW I'm still using the Magician (Orange SPV M500), but i asume that the Hermes/TyTN works the same way.
Does anyone know when Orange will brign out the Hermes? I heard they were brandign it as M3100.
Click to expand...
Click to collapse
I've never seen that spool icon before, where would it be located? As far as I know, my operator does only support text messages notification :-(
I checked the settings; SMS Centre and Voicemail are configured as they should be, and I even changed them to something else and then back to the correct settings just to be sure. Everything else concerning text messages works, so I guess the settings are correct.
If I put the phone near my computer's speakers when a text message about a new voice mail should come in, I hear the "mobile blues" in the speaker, so I'd say the support specialist was telling me the truth when she said a trace showed that not only was the message being sent out, but that my phone even acknowledged reception.
I'm somehow stuck... but thanks for your help. Guess it's either start hunting for registry settings, or start hoping for a new ROM release
There are some strange things with the latest ROM that HTC produces.. ..I now about a Prohet problem that send an SMS multiple times, or even recieves it multiple times..
Will keep my eyes open for a solution for your problem!
Did you try the Hard Reset option?
It seems like the same problem I had on my SPV C600 when I wanted to receive an vCard.. ..the phone would light up but that was it.. ..strange phenomenon
It may only be Orange that support this icon, but is a VERY useful feature & has been around for many years. I know that Vodafone & O2 in the UK do not have it, but i thoght that T-Mobile do. I dont understand why they dont all implement this feature. I wouldnt use a network that didnt use it!
The 'spool' icon looks a little like: o_o (it represents a tape reccorder!)
For some info on it, see:
http://discussions.nokia.co.uk/discussions/board/message?board.id=phones&message.id=2965
http://www.voip-info.org/wiki/view/Getting+MWI+on+Polycom+Phones+to+work+with+Asterisk
mccune said:
There are some strange things with the latest ROM that HTC produces.. ..I now about a Prohet problem that send an SMS multiple times, or even recieves it multiple times..
Will keep my eyes open for a solution for your problem!
Did you try the Hard Reset option?
It seems like the same problem I had on my SPV C600 when I wanted to receive an vCard.. ..the phone would light up but that was it.. ..strange phenomenon
Click to expand...
Click to collapse
Thanks for your help. Hard Reset is a last resort option - and I can't really see that this would be a solution, since the device is brand new and the feature never worked in the first place. I get about 3-4 voice mails per day, so I should have received them from the start. I just didn't notice they were missing until a day later - guess I was too preoccupied drooling all over the device :wink:
I have the same problem with my brand new TyTN and it seems that we're not alone. It definitely is a ROM bug.
I already reported the problem to HTC and hope we'll have a solution within days.
Hi guys,
Same problem with my new v1605 TyTN. Spent 4 calls now to Vodafone support and each time they tell me they can see the SMS being sent and that it is acknowledged by the device. However, I never receive any notification of the text message. If I switch the voicemail to use call-and-deliver it phones me within seconds of a voicemail being left.
I tried hard resets, vodafone tried resetting my voicemail - all to no avail.
So - am glad to hear others have this and think it is ROM related. Hope there is a fix soon...
Rich
Am tempted to call vodafone back and let them know....
I *did* call Vodafone to tell them and after some waiting I was told that the tekkies knew of the fault but the manufacturer had not given a fix date yet. They say that once the fix becomes available it will either be sent over air to the device (I find this hard to believe) or a download will become available through their website.
R
I have to say that it works fine with mine. I use the 242 version not 121 and with text and notify it works exactly as it should. Text and spool symbol arrive straight away and go when they should do.
ROM Version 120.161.3
Rom Date 06/06/06
Radio Version 1.03.06.00
Protocol Version 32.36.7010.01W
What is the 242 version, how do I switch from the 121 and what are the implications, if any?
R
EDIT - went to vodafone.net to sign up for this - got as far as 'Your security code will arrive as a text message' and of course - this never arrived. Must be some problem with service originated SMS messages to this handset....
I had the same problem with the Voicemail notification and have found this somewhere in the internet. I have tried it and it works for me.
HKEY_Current_USER\System\State\Messages\vmail\Line1\Unread\Count
the value is more than 1
Change the DWord value from more than 1 to 0 and the problem just disappeared.
Try it and see if it works for you.
Good luck!
Mine was already set to 0 Thanks anyway...
Still waiting for a fix....
Rich
ywilson said:
I had the same problem with the Voicemail notification and have found this somewhere in the internet. I have tried it and it works for me.
HKEY_Current_USER\System\State\Messages\vmail\Line1\Unread\Count
the value is more than 1
Change the DWord value from more than 1 to 0 and the problem just disappeared.
Try it and see if it works for you.
Good luck!
Click to expand...
Click to collapse
I dont have Count. I have
HKEY_Current_USER\System\State\Messages\vmail\Line1\Unread\
??????
mccune said:
@Fermin
I own an Orange device (SPV M3000). When I receive a notification about voicemails it shows up like an SMS message.
I had a look on the WorldWideWeb and found some information for you
1---
I had the same problem today. I was notified of the voicemail and I checked it. Erased the voicemail and the notification still remained. For the life of me i couldn't get it to go away. I tried to dismiss it like 20 times and nothing...finally I had to call my own phone from work leave a test voicemail and check it again. Erased it again and it went away.
---
2---
Try this:- phone>menu>options>services. You should see an array of listings including "Voice Mail and Text Messaging".
Highlight this and then >get settings.
You should have a number in the 'Text messages service center' box.
If you don't - it's a quick call to your provider.
---
Hope it can help you out!
Let me know if it doesn't.
Wondering, did you perform a hard reset to see if that fixes the problem?
Click to expand...
Click to collapse
On the O2 network you can change from Voicemail notification by SMS Text to the onscreen Spool / Tape icon by ringing the VM system on 901 and selecting the Mailbox Settings (option 4 I think) then selecting "onscreen notification" instead of "notification by Text" - option 3
Hope this helps.
ywilson said:
I had the same problem with the Voicemail notification and have found this somewhere in the internet. I have tried it and it works for me.
HKEY_Current_USER\System\State\Messages\vmail\Line1\Unread\Count
the value is more than 1
Change the DWord value from more than 1 to 0 and the problem just disappeared.
Try it and see if it works for you.
Good luck!
Click to expand...
Click to collapse
Great, it works for me too!
Hi ,
i have a problem with the TP. i have been using it for 1 week now ..
i am receiving text sms from most of the GSM carriers of the country except one .. messages from that carrier sometimes reach me sometimes get lost ...
anyone can comment on this ????
fahadriaz49 said:
Hi ,
i have a problem with the TP. i have been using it for 1 week now ..
i am receiving text sms from most of the GSM carriers of the country except one .. messages from that carrier sometimes reach me sometimes get lost ...
anyone can comment on this ????
Click to expand...
Click to collapse
Do you mean, you're putting a SIM in from this one carrier? Or you're on your normal carrier and a contact on that carrier is unable to send you SMS?
UPDATED
I´ve just been using the HTC ONE X for about 4 days and I´ve been receiving hundreds of repeated msgs from my carrier. They say "Vivo RJ 21" (Vivo is the carrier, RJ stands for Rio de Janeiro...the city, and 21 is the area code for Rio de Janeiro). I´ve already tried several factory resets with no luck. I´ve also tried a micro sim card from a different carrier and I kept receiving the same msg (except for the carrier name). I´ve received other regular msgs from my carrier and from other people that were not repeated. It´s just this one.
What are my options here????
Do you still have the same number ported over? If so then maybe it might be a glitch in there system. If not then it might be spam from the poor person before you. Either way either get a block on that or call carrier to stop it.
The worst part is that I cannot even block this number because whenever I try to add the number to the Mr.Number app it tells me to add a valid number. The number is only 2 digits...it´s 50
Looks like it would be best to either call them or go in store and ask them to test the phone. Sounds more like a software hiccup, but who know? Hope you don't have to receive that many texts tomorrow
But do you guys think there is a chance this could be phone related?
I might just try to get a micro-sim to sim card adapter and test it another phone to see if it still happens.
Its a broadcast message
U can stop it in message setting
It will not harm u
Press thanks
Or u can give me ur one x as a gift
How do I stop that in settings? I´ve tried everything and I don´t think it´s that simple.
It must be getting close to 200 messages.
Just go to your carrier already! Or if nothing works, then do a barrel roll~
Don´t you think I would have gone to the carrier if it wasn´t closed during the weekends! I´ve already called them 3 times and they did different things. The last thing they did I was supposed to wait 24h.
What is a barrel roll?
Can you remove the SIM and use the phone without it? If not then try finding some other app that blocks numbers... maybe one that supports blocking operator numbers?
as said before carrier messages can be blocked...I'm assuming a battery pull did nothing?
troyism said:
as said before carrier messages can be blocked...I'm assuming a battery pull did nothing?
Click to expand...
Click to collapse
Ok, just let me know how. So far I´ve tried about 7 differente text/spam blockers apps and none has worked.
The HTC One X´s batt cannot be removed.
Do you have message settings
Just check there might be option of broadcast message
Keep our forum clean
I do have message settings but there are no options there that would help me with this (only stuff like notification types, signature, forward to email, etc).
Today I´m going to the store where I got the micro sim card to have it changed. I REALLY hope it works because it would be a real shame if this was the HTC One X and not the micro sim card.
When I go to "about the phone", then "network" it shows:
operator name - unkown
signal strenght - 0
mobile network type - unkown
service state - radio off
roaming - not roaming
Nonetheless I can make and receive calls, send and receive text msgs, navigate, etc. The only issue is really the operator msgs informing my city area code over and over again.
I went to the carrier and got a new micro sim and did a factory reset WITH the micro sim card inside the phone. The date above got populated. I will wait to see if I will get anymore msgs but I think this might be it.
I´ve tried with a micro sim card from a different carrier and the problem persists. This is phone related for sure. I really don´t know what else to do...maybe try a different rom other then the stock?
I´ve called HTC again and they instructed me to do the following:
-> "settings", "call" and then disable the option "cell broadcast".
So far no msgs. Lets wait and see.
So my phone is the HTC J Butterfly 2 (HTL23) from Japan. I am on EE network in UK. Whenever I text someone, if the number format does not include a prefix i.e. does not have +44 then the message goes through fine. However if the number does have the prefix then I get the error message:
Sorry, the number you are sending to does not contain the correct number of digits.
I've tried using many difference SMS apps, but all come back with the same error message (figures, as everything goes through the EE network regardless of app). I have spoken to EE and they say there's nothing that they can do. I do not get this problem with phone calls.
Can anyone help me to fix this? I think it may have something to do with the fact that this Japanese phone still thinks it's Japanese- need to try and convince it to be English!
Any help appreciated.
HI everyone.
Sorry for the second post in a few days, but this is an annoying issue
I have a verizon galaxy s6, and I am currently living in Belgium, using belgian sim (carrier BASE). I don't think this issue is unique to the country or the carrier.
The problem I am having is that when I receive a text message from a belgian number, the number that shows on my phone has the country code: +32 xx xxx xxxx. I can get text messages like this, but when I try to reply, the message fails. (this has happened on every number ive tried to respond to.) The only way I can get my texts to send is by making the number into a new contact, and removing the +32 country code. The same goes for when i'm trying to call, I have to remove the country code, if I keep it, the call fails. I've tried turning on and off assisted dialing, and I did a factory reset on my phone. Ive tried dialing US numbers and they have also failed, so it's not forcing the +1 country code on my numbers while calling either.
This is a huge pain, because it forces me to make a new contact for every single new number, even if its not a number I need/want to keep, and go in and adjust it manually.
Thanks for the help, it's very appreciated.
I have the same issue in Albania...i belive you ! It's a very a anoying matter , from that moment i have editet all the numbers i frequently call or text..!
chpv said:
HI everyone.
Sorry for the second post in a few days, but this is an annoying issue
I have a verizon galaxy s6, and I am currently living in Belgium, using belgian sim (carrier BASE). I don't think this issue is unique to the country or the carrier.
The problem I am having is that when I receive a text message from a belgian number, the number that shows on my phone has the country code: +32 xx xxx xxxx. I can get text messages like this, but when I try to reply, the message fails. (this has happened on every number ive tried to respond to.) The only way I can get my texts to send is by making the number into a new contact, and removing the +32 country code. The same goes for when i'm trying to call, I have to remove the country code, if I keep it, the call fails. I've tried turning on and off assisted dialing, and I did a factory reset on my phone. Ive tried dialing US numbers and they have also failed, so it's not forcing the +1 country code on my numbers while calling either.
This is a huge pain, because it forces me to make a new contact for every single new number, even if its not a number I need/want to keep, and go in and adjust it manually.
Thanks for the help, it's very appreciated.
Click to expand...
Click to collapse
Hi, I'm from Argentina and have had the same issue with sms. In my case, I was able to send sms but cannot reply because the messages comes with +54 (My country Code) before the line number. After 2 weeks claiming to the carrier (Personal), the problem was fixed changing the SIM CARD for a new one. I Hope this can be helpful for you.
Regards.
Martin